Jobs at Djinni

About the Role

We're seeking an experienced Middle Java Developer to join our backend engineering team. You'll design and implement scalable server-side solutions, collaborate with cross-functional teams, and help shape our technical direction. This position offers the opportunity to work on mission-critical systems and develop your expertise toward a senior role.
 

Key Responsibilities

• Develop and maintain robust Java applications and microservices
• Design scalable backend solutions following SOLID principles and design patterns
• Collaborate with frontend, DevOps, and product teams to deliver features
• Conduct code reviews and mentor junior developers
• Optimize application performance, security, and reliability
• Participate in system architecture design and technical decisions
• Write clean, maintainable code with comprehensive testing
   

Required Skills

• 3-5 years of professional Java development experience
• Strong proficiency in Java 8+ (including streams, lambdas, and modern features)
• Experience with Spring Framework (Spring Boot, Spring MVC, Spring Data)
• Knowledge of relational databases (SQL) and ORM tools (Hibernate, JPA)
• Solid understanding of REST API design and HTTP protocols
• Experience with version control systems (Git)
• Familiarity with unit and integration testing (JUnit, Mockito, TestNG)
• Problem-solving skills and ability to write clean, maintainable code
   

Nice to have

• Experience with microservices architecture and distributed systems
• Knowledge of message brokers (RabbitMQ, Apache Kafka)
• Familiarity with Docker and container orchestration
• Experience with CI/CD pipelines and automation tools
• Understanding of cloud platforms (AWS, GCP, Azure)
• NoSQL database experience (MongoDB, Redis)
• Agile/Scrum methodology experience
   

What We Offer

• Competitive salary commensurate with experience
• Remote or hybrid work options
• Professional development and training budget
• Collaborative, innovative team environment
• Clear career advancement opportunities
• Comprehensive benefits package

The company is looking for an experienced Reddit specialist. If you have a solid understanding of the Reddit platform, can work with content and communities, and have a successful track record of managing and growing accounts, we would be happy to have you on our team.

Required experience with:

• Experience with Reddit: deep understanding of the platform, its culture, and its rules.
• Content marketing skills: ability to create content using AI (posts, comments) and adapt the communication style for different communities.
• English language: proficiency level of at least Intermediate (for interaction with English-speaking communities), spoken English does not need to be at a high level.
• Analytical skills: ability to use analytics tools (such as Ahrefs) to research the audience and evaluate results. If you don’t have experience with Ahrefs, we provide training.
• Self-organization: ability to plan your own work, work remotely, and communicate effectively within a team.

Please be sure to include a description of your Reddit experience in your application.

Would be a plus:

• Experience moderating subreddits would be a significant advantage.
• Developed Reddit account: having a personal account with high karma and an active history (for verifying your experience).

Responsibilities:

• Creating and “warming up” Reddit accounts: managing new accounts, simulating natural activity to build trust in the profile.
• Building karma: actively participating in relevant subreddits (posting, commenting) to increase account karma.
• Publishing content: creating and posting engaging posts and comments that comply with the rules and culture of the relevant communities.
• Coordinating discussions: organizing and coordinating activity (“orchestrating” comments) to increase the visibility and ranking of posts.
• Analysis and opportunity identification: researching subreddits and trends (particularly using Ahrefs) to find new ways to drive traffic to our products.

About the Role

The Head of PM is a hybrid leadership position: you'll directly manage key client accounts, lead a team of Project Managers, build and own operational processes, and handle escalations when things go wrong. Your core responsibility is delivery quality across all client accounts and the overall health of client relationships.

What You'll Do

• Personally own a portfolio of key client accounts (SEO, PPC, LSA); coordinate with specialists to ensure on-time delivery
• Lead a team of 2–5 PMs: run 1:1s, give feedback, balance workloads, and support hiring & onboarding
• Build and maintain SOPs, templates, and workflow documentation in Notion
• Act as the primary escalation point in crisis situations — diagnose root causes fast and drive resolution
• Identify upsell opportunities within existing accounts and coach PMs on client expansion conversations
• Monitor client satisfaction signals, flag churn risks early, and manage at-risk accounts proactively

What We're Looking For

• 4+ years in a PM or Account Manager role at a digital marketing or SEO agency
• 2+ years in a lead or senior PM position
• Experience working with US-based clients; HVAC / home services background is a strong plus
• Solid understanding of SEO, PPC (Google Ads), and LSA delivery workflows
• Strong English — confident in both written and verbal communication
• Hands-on experience building SOPs and operational frameworks
• Comfortable working with performance data, dashboards, and reporting

• High emotional intelligence — able to de-escalate tension and maintain client trust

   

Tools: Asana / ClickUp / Notion · GA / Looker Studio / AgencyAnalytics · Slack / Zoom / Gmail · Google Workspace

What We Offer

• A leadership role with real influence on how the agency operates and grows
• Direct access to the COO — short decision-making chain, no bureaucracy
• Remote-first setup with clear expectations and genuine autonomy
• Competitive compensation: fixed base + performance bonus tied to retention and upsell results
• Room to build: systematize well and you'll have the foundation to scale the team

Trucker Guide is a mobile app for truck drivers and RV drivers across the US and Canada.
Our audience includes truck drivers, owner-operators, RV drivers, and the broader trucking community.

We are currently looking for an SMM / Community Marketing Manager — someone excited about growing in international digital marketing, working with the US market, and helping build both the product presence and the community around it.

This role is not just about posting content.
We’re looking for someone who genuinely enjoys understanding audiences, working with communities, finding content ideas, engaging users, and growing a brand in the digital space.

What you’ll do:

— Manage the company’s social media platforms:
Facebook, Instagram, TikTok, LinkedIn
— Work together with the Head of Marketing on content planning and content ideas
— Write and publish posts in English
— Work with Facebook groups and community platforms:
find relevant communities, publish content, maintain engagement, and communicate with users
— Support influencer, blogger, and niche community outreach
— Monitor comments, reactions, and audience activity
— Search for user-generated content and new content ideas
— Prepare basic reports on social media and content performance

What’s important for us:

— English level B2–C1
(you should feel comfortable writing posts and communicating with an English-speaking audience)
— Interest in SMM, community marketing, and digital marketing
— Willingness to learn and ability to work independently
— Ability to understand audience tone of voice and communication style

Big pluses:

— Understanding of the US audience and US market mindset
— Understanding of how Facebook Groups, Reddit, and YouTube communities work
— Experience managing social media with a focus on community and engagement, not just visuals
— Interest in automotive / trucking / travel niches

What we offer:

— Work with a real US market and an international product
— Mentorship and strategic support from the Head of Marketing
— Opportunity to quickly grow into a broader marketing/community marketing role
— Hands-on experience in international marketing, community management, and influencer outreach
— Space for your own ideas and testing new approaches

We are looking for a Senior DevOps Engineer to work in a complex, multi-layer infrastructure environment with a strong focus on automation and AI-driven productivity.

You will be responsible for building, maintaining, and optimizing infrastructure across on-prem environments, while leveraging AI tools to significantly speed up development and integration workflows.

Responsibilities
Build and maintain on-prem infrastructure
Work with multi-layer architecture:
Develop and maintain Infrastructure as Code (Python-based)
Adapt infrastructure for new client environments
Implement and improve CI/CD pipelines (GitLab)
Perform zero-downtime deployments and migrations
Configure and maintain: monitoring, logging, alerting systems
Troubleshoot issues across: infrastructure, networking, application layers
Collaborate with engineering teams to improve delivery

Key Focus
Fast adaptation of infrastructure for new clients
Handling complex integrations (APIs, hosting providers, CDN, etc.)
Supporting production environments without downtime
Improving delivery speed using AI tools

Requirements
5+ years in DevOps / Infrastructure / SRE
Strong hands-on experience with: Kubernetes, Docker / container runtimes, Linux (Debian/Ubuntu)
Experience with: virtualization (KVM, LXC), on-prem or hybrid infrastructure, CI/CD experience (GitLab preferred)
Experience with Infrastructure as Code (Python or similar)
Solid understanding of: networking (L4/L7), load balancing (Nginx)
Experience with databases (MySQL, replication is a plus)
Strong troubleshooting skills
Ability to work independently

AI Expectations
Experience using AI tools for: code generation, working with documentation
Ability to: quickly generate infrastructure code, review and refine AI-generated outputs
Understanding how AI can reduce delivery time from weeks to days

We are looking for aт Architect / Tech Lead with strong DevOps and Platform Engineering expertise to join a high-scale, product company.

This role combines system-level architecture, hands-on engineering, and team leadership, with a strong focus on accelerating infrastructure delivery using AI tools.

You will play a key role in building a new high-performance DevOps capability aimed at reducing infrastructure delivery time, particularly for complex, client-specific on-premise environments.

Responsibilities
Design and evolve multi-layer infrastructure architecture
Lead architecture decisions for on-prem and hybrid environments
Drive AI adoption in DevOps workflows: code generation for IaC, automated integrations with APIs and services
Lead and mentor a high-performance DevOps team
Design and implement scalable Kubernetes-based platforms
Own CI/CD architecture (GitLab, self-hosted)
Define best practices for: zero-downtime migrations, replication strategies (DB, services), DNS switching strategies
Ensure high availability, scalability, and resilience
Oversee monitoring, logging, alerting (self-hosted stack)
Work closely with product and engineering teams on complex system design
Identify bottlenecks and optimize delivery speed

Key Challenges
Adapting infrastructure to strict client constraints (geo, hosting, compliance)
Supporting fully on-prem environments (no cloud-first shortcuts)
Managing complex microservice ecosystem (~50 services)
Delivering zero-downtime migrations in production
Reducing infrastructure setup time from weeks/months → days

Requirements
6+ years in DevOps / Infrastructure / Platform Engineering
Proven experience in architectural and leadership roles
Strong hands-on expertise with: Kubernetes (on-prem + cloud), Docker / containerd, Linux (Debian/Ubuntu), virtualization (KVM, LXC)
Deep understanding of distributed systems & microservices
Experience with complex on-prem infrastructure
Strong experience with: GitLab CI/CD (self-hosted), Infrastructure as Code (Python-based or similar)
Solid knowledge of: networking (L4/L7, Nginx), load balancing, database replication (MySQL / Percona XtraDB Cluster)
Experience with high-load / mission-critical systems

AI Expectations:
Hands-on experience using LLMs for engineering tasks
Ability to:  generate and adapt infrastructure code, speed up integration with new APIs/services
Understanding limitations of AI and ability to review and validate generated code
Experience improving engineering efficiency using AI tools

We are looking for a Sales Manager with experience in IT sales or Upwork client acquisition who is ready to operate in a high-responsibility, full-cycle sales environment.
 

This role requires ownership of the entire sales process — from first contact with the client through negotiation, closing, and structured handover to the delivery team, ensuring quality execution and long-term value.
 

Responsibilities
- Source and acquire new clients on Upwork (and other platforms)
- Manage the full sales cycle: lead → pre-sales → proposal → negotiation → closing → handover to delivery team
- Write and adapt high-conversion proposals for IT projects
- Analyze project opportunities (fit / budget / scope / risk assessment)
- Communicate with clients (chat, calls, email)
- Negotiate and close deals, then hand over projects to the delivery team
- Maintain long-term client relationships (upsell/repeat business)
- Use AI tools to improve efficiency (proposal writing, personalization, follow-ups, reporting, research support)
- Monitor competitors and market trends (rates, demand, niches)
 

Requirements
- 1+ years of experience in IT Sales (outsourcing)
- Proven experience working on Upwork (mandatory)
- Strong understanding of the full sales funnel (lead → call → negotiation → close)
- Understanding of IT services (Web / Mobile / QA / DevOps / Design)
- Experience writing proposals and communicating with international clients
- Upper-Intermediate or higher English level (B2–C1)
- Ability to evaluate project budgets, scope, and feasibility
- Ability to work independently and manage multiple deals simultaneously
- Comfortable using AI tools in daily sales work
 

Will be plus
- Own client base or proven Upwork case studies
- Experience with high-ticket IT projects
- Cold outreach skills (LinkedIn, email)
- Understanding of SDLC and team roles in software development

We offer
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals
- No micromanagement - your ideas and initiatives are always encouraged
- Educational programs that are covered by the company at 30% of the expense
- Paid vacation leave and public holidays (21 vacation days annually)
- Competitive financial compensation with regular performance reviews
- Outdoor team activities are paid for by the company
- English language improvement through extensive communication
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment

What You’ll Do:

• Strategy & Budget: Manage $20K–$60K/month across channels; plan launches for 5–8 new properties per year.
• Full-Funnel Ownership: Optimize the journey from Visitor → KYC → First Investment → Retention.
• AI-Powered Execution: Use Claude Code (via MCP), n8n, and HubSpot to automate onboarding and analyze data. You ship fast using AI partners.
• Content & PR: Write/oversee high-quality investment guides (UA/EN) and place articles in top media (Minfin, AIN, EU Fintech press).
• Paid Media: Direct strategy for Meta/Google Ads (PPC specialist handles execution).
• Team Leadership: Lead a remote team of 5 (SMM, PPC, Influencer Manager, Editors).

Stack:

HubSpot, Webflow, n8n, Claude Code (MCP), Mailchimp, Semrush, Looker Studio, ClickUp.

Requirements:

• 5+ years in digital marketing; 1+ years in a leadership/solo-lead role.
• Fintech/Crypto/Proptech background is highly preferred (you know what RWA and tokenization mean).
• AI-Native: You don't just "try" AI; it’s a core part of your daily workflow for coding, content, or automation.
• Strong Writing Skills: You can write high-converting copy yourself, not just manage freelancers.
• Languages: Native/Fluent Ukrainian + Fluent English.
• Analytical Mindset: You live in CAC, LTV, and cohort analysis.

What’s In It For You:

• Total Autonomy: No micro-management; you own the marketing mix.
• Cutting-Edge Infra: Work with one of the most advanced AI-integrated marketing setups (15+ tools wired into Claude).
• Direct Impact: Direct line to the CEO and a seat at the table for scaling the company.
• Remote-First: Async-friendly culture with a focus on deep work.

Hiring Process:

1. HR Screen 
2. CMO Interview (Case study + Tool stack walkthrough)
3. CEO Interview (Vision & Strategy)
4. Offer

About the Platform

Binaryx.com is a Web3 platform focused on RWA tokenization (Real-World Assets), enabling users to access tokenized assets through a modern blockchain infrastructure.
The platform backend is primarily hosted on Google Cloud, while the blockchain layer is built on Polygon, with smart contracts written in Solidity.

The roadmap for the next six months is focused mainly on:
 • stabilizing several existing features
 • building a new secondary market
 • developing a new product page
 • building a checkout flow

This role is focused primarily on hands-on development of new features, rather than team management. DevOps responsibilities are not expected, as the infrastructure is managed separately.

Technical Requirements
 • Commercial development experience with the platform’s tech stack
 • Strong knowledge of JavaScript / TypeScript
 • Frontend experience with React and Next.js
 • Backend experience with PostgreSQL; Nest.js is a plus
 • Understanding of Web3 architecture and blockchain ecosystems
 • Basic understanding of Solidity and smart contracts
 • Experience working with REST APIs

Responsibilities
 • Development of new platform features
 • Improving and maintaining existing functionality
 • Collaboration with the product and engineering team

Working Conditions

• Schedule: 9:00-18:00 CET
• Format: remote
• Probation period: 2 months

Keitaro Tracker & JavaScript Developer

We are a fast-growing performance marketing company running Keitaro as our core advertising tracking platform. Our infrastructure is fully set up — we need a technically sharp, marketing-aware specialist to take complete ownership of everything above the infrastructure layer. This is a fully remote position open to candidates based in Ukraine.

This is a hands-on technical role at the intersection of ad operations and development. You will architect campaign flows, build and optimise landing pages, write custom JavaScript for tracking and conversion logic, and integrate Keitaro with external ad platforms via APIs. Working remotely, you will be the technical backbone of our media buying team, collaborating closely with colleagues across time zones via async and scheduled communication.

Campaign & Funnel Operations

• Build and manage campaign flows in Keitaro — funnels, offer rotations, and traffic distribution rules (geo, device, OS, browser, carrier)
• Configure A/B split tests across landing pages and offers to maximise conversion rates
• Set up and validate S2S postbacks, pixel events, and conversion tracking with Meta, Google, and TikTok
• Maintain bot filtering rules, IP/user-agent blacklists, and fraud protection logic
• Connect traffic sources and affiliate networks using Keitaro's 500+ built-in templates and custom integrations

Landing Page Development

• Build and maintain landing pages locally within Keitaro (HTML / CSS / JavaScript)
• Write custom JavaScript for conversion event firing, dynamic content, form handling, redirect logic, and offer personalisation
• Optimise landing page load speed and implement cloaking / protection where required
• Set up banner rotations and multi-offer flows

Custom Development & Integrations

• Use Keitaro's Click API and Admin API to automate campaign operations — bulk creation, reporting pulls, flow updates
• Write KClient JS / PHP scripts to pass tracking data to and from third-party sites
• Integrate Keitaro with external tools via webhooks and REST APIs
• Send conversion signals back to ad platforms programmatically: Meta CAPI, Google Enhanced Conversions, TikTok Events API
• Build lightweight internal tools or dashboards where needed (reporting UIs, webhook listeners)

Analytics & Reporting

• Build custom reports in Keitaro using 30+ metrics with grouping and drill-down analysis
• Identify funnel drop-offs and surface actionable insights for the media buying team
• Automate report exports and notifications via API / webhooks

REQUIRED SKILLS & EXPERIENCE

• JavaScript (essential)
• JavaScript — essential: Comfortable writing vanilla JS for landing pages, event tracking, DOM manipulation, async fetch calls, and redirect logic
• Experience: 2–4 years in performance/affiliate marketing tech, ad ops, or a coding + marketing hybrid role
• Ad Tracker: Solid working knowledge of Keitaro or a comparable tracker (Binom, Voluum, RedTrack)
• Strong understanding of tracking fundamentals: postbacks, macros, click IDs, UTM parameters, pixel and CAPI events
• Experience integrating with Meta Ads, Google Ads, and/or TikTok Ads APIs or dashboards
• Comfortable reading and writing REST API calls (JSON, fetch/axios, Postman)
• Basic HTML/CSS — able to build and edit landing pages without a framework
• Familiarity with browser DevTools for debugging tracking and JavaScript issues

NICE TO HAVE

• PHP experience for KClient PHP scripts and server-side landing page logic
• React or Vue for building lightweight internal tools
• Experience with Meta Conversions API (CAPI) or Google Enhanced Conversions
• Knowledge of traffic arbitrage and affiliate marketing business logic

WORK ARRANGEMENT

This is a fully remote position open exclusively to candidates based in Ukraine.

You will work remotely from Ukraine with a flexible schedule aligned to team availability. We provide a stable, long-term engagement and are fully supportive of candidates navigating the current situation in Ukraine.

• Flexible working hours with core overlap windows agreed with the team
• Fully async-friendly workflows with regular video check-ins
• All communication and project management conducted in English
• Equipment and tooling budget provided
• Salary paid in EUR, on a monthly basis
• Engagement structured as B2B contract or direct employment depending on candidate preference
   

Nebstack is a new Cloud Coumpting Company in Germany offering various Webspace products of a growing bandwidth. We are looking for Web Hosting Support Agents to assist by responding to specific customer requests. On this role, you will not only provide direct support to customers at our Managed Hosting product, but also intervene directly at the server and control panel level to fix any issue a customer may have.

Duties and Responsibilities:

- Resolve customers' technical issues by providing real-time support via ticket system in WHMCS, chat and email.

- Remote diagnosis and resolution of support requests.

- Clean documentation of all end-user interactions, time entries, and resolutions accurately in Knowledgebase for training AI Chatbot.

Skills Required

- Fluent in English, both written and verbal.
- Speaking German is a plus but not mandatory. All conversations are translated in real-time.

- Minimum 1 year experience in a similar position.

- Significant experience on troubleshooting several specific areas of the Web Hosting world: 

cPanel and similar, WHMCS, WHM, Linux, Windows Datacentre, CMS Systems, Proxmox, MariaDB/MySQL, WordPress, Joomla, FTP/SFTP, among others. Let us know what you're experienced at.

- Knowledge in VPS, webhosting, domains and any similar cloud computing products.

- Solid foundational knowledge of Windows operating systems, networking, and cloud platforms.

- Working knowledge of Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange/M365, and related services.

- Strong understanding of network fundamentals.

- Experience with Microsoft 365 administration including Exchange Online, SharePoint, Teams, etc.

- Proactive, self-motivated, and able to work effectively under pressure.

- Strong customer service orientation with clear and professional communication skills.

- Able to work both independently and collaboratively within a team environment.

- Strong analytical and problem-solving skills with the ability to balance technical and business priorities.

Let us know your salary expectation as a freelancer. Thank you in advance.

_______________________________________

- Must be available to work 9am- 6pm German Time

- Monday through Saturday availability required.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

How You’ll Make an Impact

As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You’ll Do

• Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
• Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
• Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
• Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
• Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
• Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
• Work Smarter:
  • Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
  • Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

• Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
• Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
• Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
• AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
• Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

• Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
• Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
• Growth: Thrive in a culture focused on continuous learning, development, and career progression
• Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
 

We’re looking for a Senior Data Scientist to join a fast-growing R&D team working with large-scale, real-time data in the AdTech domain.

This is not a pure research role — we need someone who can take ownership end-to-end: from idea → modeling → production.

About the Role

You’ll work on high-load systems processing billions of requests, building data-driven solutions that directly impact large-scale digital products and decision-making.

Responsibilities

• Analyze large-scale, complex datasets to uncover insights and opportunities
• Design and build scalable data pipelines
• Develop and deploy ML models (classification, regression, recommendation systems)
• Work with real-time (online) data processing systems
• Improve existing data products and create new ones
• Collaborate with Product, BI, Engineering, DevOps, and Marketing teams
• Own the full lifecycle: research → implementation → production → monitoring

Requirements (Must-have)

• 4+ years of experience as a Data Scientist (6+ preferred)
• Proven experience in AdTech / programmatic advertising
• Hands-on experience with high-load systems (billions of requests)
• Experience working in real-time environments
• Strong background in Machine Learning (tree-based models, recommendation systems)
• Solid Python skills with ML libraries (e.g., XGBoost, LightGBM)
• Strong SQL and data querying skills
• Experience with monitoring tools (e.g., Grafana, Kibana)
• Ability to work end-to-end (research → production)
• English level: C1 (Advanced) with strong communication skills

Nice to Have

• Deep understanding of AdTech ecosystem (DSPs, SSPs, Ad Exchanges)
• Experience with databases like Vertica, VoltDB, MongoDB

• Familiarity with PMML

   

  Hiring Process

• Technical interview
• Home assignment
• HR interview

🚀 About Kilona.io

At Kilona.io, we build high-quality, high-speed web and mobile applications. We work with top global startups to create reliable, scalable, and well-engineered products.

The project focuses on building and maintaining iOS application with clean architecture, strong performance, and seamless user experience.

💼 What You'll Do

• Develop and maintain iOS applications using Swift (UIKit and/or SwiftUI)
• Build clean and scalable app architecture
• Integrate REST APIs and third-party services
• Ensure high performance and responsiveness of applications
• Fix bugs and improve application stability
• Collaborate with backend developers and team members

✅ Requirements

• 3+ years of commercial experience in iOS development
• Experience with UIKit and/or SwiftUI
• Understanding of architecture patterns (MVC, MVVM, Clean Architecture)
• Experience working with REST APIs
• Understanding of iOS app lifecycle and memory management
• Experience with Git
• English level - B2 or higher

✨ Nice to have

• Experience with App Store submission and TestFlight
• Experience with CI/CD for mobile apps
• Experience with third-party SDK integrations
• Experience using AI-powered dev tools (ChatGPT, Cursor, etc.)

🧑‍💻 Working Conditions

• Hourly-based payment model (overtime is always paid)
• Fully remote - work from anywhere
• Flexible schedule - you manage your own time
• Easy time-off policy - no bureaucracy
• Work on AI-driven products in a fast-paced team

🔍 Hiring Process

1. Video intro OR screening call (20 - 30 mins)
2. Technical interview (up to 1 hour)
3. Final interview (optional)
4. Offer 🎉

Interested? Let’s talk! 📨