Jobs at Djinni

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

Currently, we're looking to hire a Product manager Jackpot to join our team in Lisbon and make their contribution to our products

✅ Responsibilities:

• Obtain the knowledge of existing product;
• Analyse competitors;
• Provide comprehensive analysis of metrics;
• Participate in setting business objectives;
• Co-create product roadmap;
• Develop new features according to the plan;
• Ensure timely launches;
• Provide leadership for the team of developers;
• Align expectations with multiple stakeholders
•  

✅Requirements:

• Solid 6+ years experience in Product Management, experience with segmentation and personalization is an additional advantage;
• Experience in managing all aspects of a successful product throughout its lifecycle;
• Data analytics skills;
• Market and competitive analysis;
• Strong problem-solving skills;

• Skilled at working effectively with cross-functional teams in a matrix organization

   

Bold moves start here. Make yours. Apply today! 

Project Description:
The goal of platform we build is to create an automated end-to-end solution to facilitate Exam Management Cycles for the Regulatory Authorities and assessment activities across the three lines of defence.
This application is used to automate Document and Data retrieval. It also provides ability to view documents that are auto retrieved as well as to request documents through automatic generation of email requests.
This solution will allow to have one workspace to work for both roles as Maker and Checker, auto retrieve of documents and data, and build automatic storage of all documents collected for an Exam/Cycle into the document storage.
The system is targeting to shorten the timeline for source document and data collection, automates documents and structured data collection, reduce manual work and overall time spent on examination management activities.
The platform is used by external users, it is mission critical as part client experience upgrade roadmap.

Due to project growth, currently we are looking for proficient Business Analyst.
This position assumes wide range of BA activities starting from the working with high level requirements from customer and ending up with discussing and documenting the implementation solution with the tech team.
 

Responsibilities:
- Direct communication with Business stakeholders and technical partners on a day-to-day basis
- Requirements elicitation from the stakeholders
- Requirements analysis, including business analysis, functional analysis, integration/API analysis, impact analysis
- Requirements documentation in Word/Confluence in the format of User Stories, Use Cases, Business Rules, Specification by Example, diagrams, etc.
- Requirements approval with relevant stakeholders, running demo, requirements change management process
- Proactively drive analysis of assigned tasks at all levels, i.e. organize calls with Business, and Dev teams, facilitate the discussion, document and distribute MOMs
- Participate in backlog review and management, create tasks in Jira, estimate and plan the analysis efforts
- Be a part of the BA team, share knowledge, and contribute to the analysis process improvements
- Conduct tech interviews for BA positions, support newcomers
 

Mandatory Skills Description:
- At least 5+ years of proven experience in a BA/FA position (after university)
- Analytical mindset
- Experience with large enterprise Customers with international stakeholders (USA, UK) is a must, and experience with the Banking/Financial domain is a plus
- Handson experience with tools: Confluence, Jira, mockups prototyping (Axure, Figma, Balsamiq, or similar), tools for diagrams (Visio, DrawIO, Gliffy, Enterprise Architect, etc.), Excel (minimum middle level). Nice to have: Postman, Swagger.
- Experience with some of technologies: Kafka, REST API, SOAP, JSON, XML, Data Base tools (MongoDB, MS SQL, Oracle SQL).
- Experience in Integration between two or more applications (must have)
- Experience conducting a demo or presentation to an audience of 5 - 30 people
- Experience with UML diagrams (required), BPMN (nice to have)
- Extensive experience in documenting requirements in the format of Use Cases or User Stories, Acceptance Criteria, and Business Rules. Experience in writing BRD/FRD/Technical specifications is a big plus
- Advanced level in reading and writing English (C1)
- Responsible, accurate, attentive to details, being able to think deep and wide
- Ability to multi-task, switch contexts, and change focus according to changing priorities. Flexibility in adapting to new processes and client needs
- Resistance to stress, ability to work under strict deadlines and commitments;
- Self-starter attitude and ability to work independently
 

Nice-to-Have Skills Description:
- Understanding of Banking Client Onboarding domain
- Understanding of agile software development methodologies
- Developing UI mockups for the features

NuxGame works with iGaming operators of all sizes, helping companies enter new markets or strengthen existing brands. As a company developing software for gaming casinos, NuxGame offers solutions that allow you to create outstanding brands and achieve your business goals. We invite an IT Recruiter to join our team.
 

What will your responsibilities include:
 

• Using resources to search for candidates: linkedin, djinni, job sites, boolean search, x-ray search;
• Evaluating resumes and professional skills of candidates;
• Supporting communication with candidates during the selection process;
• Maintaining a database of candidates, updating information.
• Conducting interviews with candidates
   

What we expect from a candidate:

• Experience in recruiting from 2 years
• Experience in searching on platforms Linkedin, Djinni, Work.ua, etc.
• English level: Upper-Intermediate or higher
   

What We Offer:
 

• Work Format: Remote work format.
• Working Hours: Typically 09:00/10:00 to 17:00/18:00 (Kyiv time) (Monday-Friday).
• Compensation: Timely payment of competitive wages (salary).
• Employment: Official employment.
• Leave: 24 days of vacation annually.
• Team Environment: A friendly team and pleasant atmosphere without pressure or stress; open and democratic work organization.
• Projects: Interesting work on successful projects within the dynamic iGaming sector

Job Description
 

About us
 

DevKit is more than just an IT company - we are a team of passionate professionals dedicated to creating cutting-edge solutions. Our employees work on exciting international startups, collaborating with highly skilled teams from around the world. With expertise in software development, design, and engineering, we help bring innovative ideas to life and drive success on a global scale!
 

About the project
 

Our project is a trailblazing AI-powered SaaS platform, reshaping the landscape of procurement from a tactical function to a strategic business ally that orchestrates seamless value chains. Our state-of-the-art solution empowers organizations to independently develop procurement strategies with a flexible framework adaptable to their specific needs and contexts.

Redefining traditional category management, our all-encompassing solution takes it to new heights by harnessing the capabilities of AI, fostering extensive collaboration, and integrating data from diverse sources beyond conventional category taxonomy. At our product we are driven by a purpose-centered ethos, dedicated to tackling ESG-related challenges, positioning procurement as a catalyst for positive change rather than merely a cost-cutting entity.

The multitude of prestigious awards and recognitions speaks to our leadership in the AI-driven procurement technology landscape, showcasing our unwavering commitment to innovation and excellence.

🛠 Desired Skills and Experience
 

• Have 5+ years of proven industry experience in applying Machine Learning and AI techniques.
• Hold a university degree, preferably a PhD, in relevant fields such as Artificial Intelligence, Machine Learning, Data Science, or Computer Science, or possess equivalent industrial experience.
• Demonstrate proficiency in Machine Learning principles and generative models, with an understanding of computational limitations and data privacy considerations.
• Showcase expertise in NLP/LLM, including prompt engineering, training, fine-tuning, RAG, evaluation, transfer learning techniques, and anomaly detection.
• Possess knowledge of Data Analysis/Processing, Data Visualization, and Storage systems (e.g., Databases, Data Lakes, Data Warehouses).
• Advocate for best coding practices, thorough documentation, rigorous reviews, data integrity, security, and performance optimization, with expertise in the Python ecosystem and popular ML libraries/frameworks, including those tailored for LLM. Have experience in Infrastructure management (MLOps/LLMOps, AWS/GCP Clouds, SQL, REST APIs, GitHub), and overseeing end-to-end ML pipelines.
• Previous software development experience and familiarity with our tech stack (React and Java) are advantageous.
• Demonstrate proficient English communication skills, both verbal and written, with a focus on clarity, openness, and professionalism.

🌟 Additional
 

• Embrace a remote-first work culture, offering flexibility to work from your preferred location within Berlin or nearby areas, either remotely or in a hybrid/onsite capacity at our centrally located office.
• Seize the opportunity to join the team in its early stages, making meaningful contributions to our engineering excellence within an international team and context.
• Occasional business travel within Europe may be required, averaging once per quarter, alongside team-building company events.
• Join a pioneering AI-driven procurement technology startup, contributing to the creation of innovative solutions that significantly impact enterprise customers.

🎯 Responsibilities

• Lead AI/DS/ML initiatives organization-wide, overseeing the entire ML lifecycle from conception to execution.
• Drive continuous development of AI/ML functionalities for our SaaS product, prioritizing well-structured, secure, and scalable code, complemented by comprehensive documentation and rigorous testing protocols.
• Initiate the integration of pertinent research findings into our product, particularly in procurement, through experimentation and the creation of solutions like chatbots, forecasts, and decision support systems.
• Utilize your software engineering expertise and business acumen to foster the growth and maintenance of our ML services, guiding all stages of technology development.
• Establish and manage high-quality datasets, alongside developing data pipelines for procurement data processing.
• Collaborate closely with cross-functional teams of software engineers to enact transformative changes within procurement practices.
• Stay informed about the latest advancements in AI/ML technologies and industry best practices, actively contributing insights for continuous improvement.
• Cultivate a culture of learning, knowledge sharing, and team development within our Data Science team.
   

Relocation to Berlin will be required after 6 months of work on the project!

• Project Description:

  A reference data technology team focusing on building a strategic data quality platform is looking for an individual to fulfill an intermediate developer working in a fast-paced environment. The developer will be responsible for tuning and optimizing the Oracle database to increase the efficiency and performance of the web based application, as well as aiding in the development of the java web based application. The individual will be working with other development teams and senior business analysts in order to develop the requirements and implement into the application.
  
  Project is being rewritten by using AngularJS framework.

   

• Responsibilities:

  - Leading the team of 5+ developers
  - Front-end and back-end development.
  - Work well within a global team, spanning numerous time zones, with good communication skills both verbally and written. This includes the ability to provide suggestions and alternative solutions to other team members so that the most efficient and optimized solution can be implemented

   

• Mandatory Skills Description:

  - Experience with Java 7+ years
  - Experience as Team lead 3+ years
  - Good Core Java skills
  - Database Technologies (Basic SQL knowledge, JDBC connections, Hibernate)
  - Spring framework
  - Building tools (e.g. Maven)
  - Version control (e.g. Git)
  - Performed Code review /peer review
  - Continuous integration systems (e.g. TeamCity)
  - Knowledge of various design and architectural patterns
  - Front-End / JavaScript tech (Angular preferable)
  - Good communication
  - Good written skills

   

• Nice-to-Have Skills Description:

  - Experience on other UI frameworks such as Jquery
  - Java Performance tuning will be a plus
  - Advanced Oracle, PL/SQL, performance tuning
  - Linux / Unix Background
  - Experience in mentoring and guiding small teams/modules

   

• Languages:
  • English: B2 Upper Intermediate

We are StarNavi – an international outstaffing company that unites talented engineers with visionary global product teams. We are fully remote and people-first, building long-term cooperation based on trust and respect.
 

About the Project

Our client is an international SaaS platform in the field of email marketing, specializing in delivering high-volume transactional and marketing emails with a deliverability rate of 96%+ into inboxes.

The service combines:

• SMTP relay and API for automated campaigns
• Dedicated IP addresses
• Integrated drag-and-drop & HTML editor
• Advanced campaign analytics

The product is actively used by companies across EU and the US, supporting hundreds of thousands to millions of emails monthly. It is known for its stability, scalability, and 24/7 technical support team.

Responsibilities

• Design, build, and extend backend services and API components in Python (FastAPI/Django)
• Maintain and optimize existing services (performance tuning, bug fixing)
• Estimate tasks and break down complexity into sprint deliverables
• Write and maintain unit and integration tests
• Support and improve CI/CD pipelines
• Collaborate closely with the product and engineering teams

Requirements

• 2+ years of commercial experience with Python
• Hands-on experience with Django and FastAPI (production endpoints)
• Proficiency in AsyncIO and Celery
• Strong knowledge of SQL & NoSQL databases (schema design, optimized queries)
• Experience with Docker and basic DevOps approaches to service containerization
• Solid understanding of HTTP and REST principles
• Experience in Linux/Unix environments (shell scripts, utilities)
• Ability to cover code with unit and integration tests
• English — Intermediate+

We are an iGaming company with 4+ years of experience and a team of 1,300+ specialists worldwide.
Our portfolio includes 10+ successful projects, popular among clients and operating across Tier 1–3 markets.

We value top talent, build efficient processes, and continuously expand into new regions. Join a team that launches new projects globally and shapes the future of the iGaming industry. 🌍

We are looking for an Email Deliverability Specialist to ensure stable and high email deliverability across all our communication channels. In this role, you will be responsible for analyzing and improving our technical infrastructure, managing domain/IP reputation, and developing a long-term strategy to increase inbox placement and engagement.
 

🎯 Key Responsibilities

• Ensure consistently high deliverability rates for transactional and marketing emails
• Conduct advanced diagnostics and audits (SPF, DKIM, DMARC, DNS configurations, blacklist monitoring, etc.)
• Manage sender reputation and proactively prevent blacklisting
• Collaborate with marketing and IT teams to align campaigns with best deliverability practices
• Monitor global compliance standards (GDPR, ESP policies)
• Analyze key email metrics (Open/Click/Bounce/Complaint Rates) and provide actionable recommendations
   

📌 Key Tasks During Probation (First 2–3 Months)

• Month 1: Conduct a full audit of email infrastructure and fix critical vulnerabilities (SPF/DKIM/DMARC, DNS, IP reputation). Provide a detailed report with improvements.
• Month 2: Optimize database segmentation and subscriber engagement; implement monitoring tools (Postmaster Tools, InboxAlly, etc.) with weekly reporting.
• Month 3: Achieve >98% delivery rate on new IPs/domains or stabilize existing infrastructure; prepare a strategic 12-month roadmap for deliverability improvements.
   

✅ Requirements

• 2+ years of experience in email marketing or deliverability management
• Proven track record in improving email deliverability
• Strong knowledge of SPF, DKIM, DMARC setup and troubleshooting
• Hands-on experience with tools like Folderly, Warmy, GlockApps, mail-tester, Postmaster Tools
• Familiarity with ESPs (Customer.io, Sendgrid) and CRM integrations
• Analytical skills with experience in reporting (PowerBI, Looker Studio or similar)
• Understanding of GDPR and other compliance requirements

• Ability to explain technical concepts clearly to non-technical stakeholders

   

  ✨ Why Join Us?

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2). 🏡
• Paid vacation, sick leave & an extra day off for your birthday. 🎂
• Competitive compensation reflecting your expertise. 💶
• Corporate events to learn, grow & connect.
• No micromanagement: initiative and fast decision-making are encouraged. ⚡
• Ongoing professional development & support. 📚
• Dynamic work environment in a profitable, forward-thinking company.
   
• 📩 Interested? Send your CV — you might be exactly who we’re looking for!
   

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you: join us as a Sales Enablement Trainer.

Requirements

— Experience & domain: 3+ years in sales training/enablement within financial services/fintech/banking; B2B/institutional sales exposure. Deep grasp of markets, products, risk and operations; payments expertise is a plus.
— Sales methodologies: consultative, solution and strategic selling; objection handling and negotiation.
— Learning design & delivery: adult‑learning–based program design; in‑person/virtual delivery, role‑plays, case studies; knowledge/skills assessments and post‑training effectiveness reviews.
— Content & enablement: build/manage the sales content library, competitive briefs, target account lists.
— Regulation & compliance: translate regulatory requirements into practical sales standards and scenarios fit for institutional contexts.
— Cross‑functional collaboration: effective stakeholder management across Sales, Product, Marketing, Compliance and Delivery; influence without authority.
— Tooling: solid hands‑on with CRM and enablement/LMS platforms (e.g., Salesforce/HubSpot; Seismic/Highspot/Showpad; Microsoft 365/Google Workspace); basic funnel/content analytics.
— Analytics & improvement: collect/analyze training and business KPIs (pipeline velocity, stage conversion, time‑to‑first‑deal) and drive continuous improvements.
— Communication & presentation: public speaking, group facilitation, clear structuring of complex financial topics, high‑quality collateral.
— Ethics & client focus: integrity, empathy, and relationship building with institutional clients.

Responsibilities

— Onboarding & training: design and run BDM onboarding (products, regulation/compliance, processes, CRM, comms standards) via classroom, virtual sessions and role‑plays.
— Materials & content: create/maintain training and sales collateral (guides, decks, playbooks, e‑learning modules, videos, compliance checklists, talk tracks).
— Sales enablement: Preparation of guides, templates, proposals and cards describing competitive advantages; continuous competitive briefings; maintenance of target customer lists, segmentation, messaging.
— Effectiveness & KPIs: build assessments (pre/post tests, practical tasks, simulations), capture KPIs (stage velocity, conversion, CRM activity), report insights and recommendations.
— Cross‑functional: partner with Sales/Product/Marketing/Compliance/Delivery to keep content current and close skill gaps; align on update priorities.
— Tools & processes: train teams on CRM and enablement platforms; contribute to selection/rollout of tools; ensure data quality.
— SME support: act as subject‑matter expert at conferences and client meetings; run internal train‑the‑trainer and ambassador sessions.
— Continuous improvement: track market/regulatory trends; iterate programs and content; pilot and scale best practices.
— Communications: drive internal comms for Sales on product updates, regulatory changes and new materials; keep a single source of truth in the content hub.

Would be a plus

— Relevant certifications (CST/PMP), train‑the‑trainer experience, presence as SME at industry events.

Work conditions

Your Official Start in the Web3 World:
— Join a team that's creating a new reality.
— Official employment with tax compensation ensures stability even in the fast-evolving Web3 landscape.
Comfortable Conditions for Big Achievements:
— We provide everything you need to succeed and overcome challenges: modern equipment, a convenient office, and a friendly atmosphere for teamwork.
Work-Life Balance Matters:
— Medical insurance and paid sick leave + 5 additional recovery days without a doctor's note.
— 24 business days of vacation + 5 paid personal leave days.
— Days off for all public holidays.
Driven by development:
— Access to exclusive crypto education courses developed by our team.
— Opportunities to participate in external training programs.
— Individual development plans tailored to each employee.
Family Values in Focus:
— We value time and care during the most important moments of our employees lives.

A reference data technology team focusing on building a strategic data quality platform is looking for an individual to fulfill an intermediate developer working in a fast-paced environment. The developer will be responsible for tuning and optimizing the Oracle database to increase the efficiency and performance of the web based application, as well as aiding in the development of the java web based application. The individual will be working with other development teams and senior business analysts in order to develop the requirements and implement into the application.

Project is being rewritten by using AngularJS framework.

• Responsibilities:

  - Leading the team of 5+ developers
  - Front-end and back-end development.
  - Work well within a global team, spanning numerous time zones, with good communication skills both verbally and written. This includes the ability to provide suggestions and alternative solutions to other team members so that the most efficient and optimized solution can be implemented

• Mandatory Skills Description:

  - Team lead experience 3+ years
  - Good Core Java skills
  - Database Technologies (Basic SQL knowledge, JDBC connections, Hibernate)
  - Spring framework
  - Building tools (e.g. Maven)
  - Version control (e.g. Git)
  - Performed Code review /peer review
  - Continuous integration systems (e.g. TeamCity)
  - Knowledge of various design and architectural patterns
  - Front-End / JavaScript tech (Angular preferable)
  - Good communication
  - Good written skills

• Nice-to-Have Skills Description:

  - Experience on other UI frameworks such as Jquery
  - Java Performance tuning will be a plus
  - Advanced Oracle, PL/SQL, performance tuning
  - Linux / Unix Background
  - Experience in mentoring and guiding small teams/modules

We are an iGaming company with more than 4+ years of experience and a team of 1300+ specialists.

We have successfully launched 10+ major projects that operate in Tier 1–3 markets. We value professionals, build efficient processes, and continuously expand our presence in new locations.

Due to company growth, we are looking for an experienced and ambitious HRD to take ownership of the HR function and bring it to the next level.

Key Responsibilities

• Develop and implement an HR strategy aligned with business goals.
• Optimize organizational structure and processes for scalability and efficiency.
• Build a high-performance culture: implement KPI systems, conduct performance reviews, and launch leadership development programs.
• Establish transparent HR policies, onboarding and adaptation programs, career paths, and L&D systems.
• Partner with the recruitment team to design and execute a strong talent acquisition and retention strategy.
• Increase employee engagement and reduce turnover while fostering a strong corporate culture.
• Act as a trusted advisor to C-level executives and department heads on all HR-related matters.
• Ensure compliance with labor legislation and internal regulations.
• Lead, mentor, and develop the HR team.
• Monitor HR metrics and provide regular reports and recommendations to top management.

Requirements

• 3+ years of experience as HR Director / Head of HR / Lead HRBP in international or fast-growing companies (iGaming, IT, fintech, etc.).
• Proven experience in building HR processes from scratch and scaling them in growth environments.
• Strong knowledge of HR best practices, labor law, and employee development approaches.
• Excellent leadership and people management skills.
• English level – Upper-Intermediate+.
• Location: Europe (remote).

What We Offer

• Full remote: Mon–Fri, 10:00–19:00 (Kyiv time).
• Competitive salary – your contribution will be highly valued.
• Paid vacation and sick leave + an extra day off on your Birthday.
• Professional growth: access to conferences, training, and knowledge exchange inside the company.
• Corporate events and team activities.
• A role in a profitable, fast-growing, and innovative company that sets trends in the iGaming industry.

🚀 If you are ready to become a strategic HR leader and build a world-class HR function in a rapidly growing international iGaming company — we look forward to your application!

We are looking for a Senior Node.js Developer with 5–7 years of experience to join our team building tailor-made AI solutions. Our projects go beyond templates: from computer vision for object detection and counting, to process optimization in logistics and packaging, to generative AI for text, images, and voice, as well as intelligent chatbots for communication.

What you will do:

• Design and implement robust backend systems for AI-driven solutions
• Collaborate with data scientists and product teams to translate business needs into scalable code
• Optimize algorithms and workflows for performance and efficiency
• Contribute to architectural decisions and mentor peers

What we expect:

• 5–7 years of professional experience with JavaScript, Node.js
• Strong knowledge of software architecture and best coding practices
• Solid problem-solving mindset and ownership attitude
• Experience with AI/ML integration, APIs, or computer vision is a plus

We offer:

• Challenging, non-template projects with real impact
• Close collaboration with clients and decision-makers
• Remote work with a flexible schedule
• A culture where your ideas and expertise shape the final product

We’re looking for an experienced Go Engineer to join our client’s innovative team. In this role, you’ll be responsible for designing and implementing scalable, distributed Back-end solutions for a SaaS platform.

Our client is a market-leading software development company that specializes in web and mobile accessibility. They focuse on providing accessibility automation to enterprises. Their AI-powered products save time and reduce risk via proprietary discovery and analysis algorithms that integrate directly into software development pipelines

Requirements

• 3+ years of experience with Golang
• Proficiency with at least one major cloud provider (GCP, AWS, or Azure), including serverless and container-based deployments
• Expertise in modern software design practices
• Familiarity with multiple data stores/services (SQL, NoSQL, ElasticSearch, BigQuery, etc.)
• Knowledge of high-scale stream and batch processing systems (e.g., Flink, Spark, Kafka)
• Extensive experience in managing and maintaining production systems
• Upper-Intermediate level of English

WILL BE A PLUS:

• Knowledge of Kotlin, Python, and Node.js
• Understanding of distributed systems and microservices architecture
• Familiarity with Kubernetes and container orchestration platforms
• Experience with ClickHouse or other high-performance databases

Personal Profile

• Independent and self-motivated learner
• Excellent problem-solving skills
• Proactive attitude
• Strong team player with a collaborative mindset

Responsibilities

• Design and implement scalable, distributed Back-end solutions for a SaaS platform
• Architect and deliver complex systems focused on accessibility compliance
• Plan, execute, and maintain large-scale software delivery pipelines
• Monitor system health and optimize performance across services
• Research, evaluate, and integrate modern technologies into the Back-end architecture
• Troubleshoot issues across various Back-end services and infrastructure
• Collaborate on evolving the product’s core architecture to meet performance and scale requirements
• Lead or contribute to hands-on technical architecture and SaaS infrastructure decisions

Trinetix is looking for a skilled Python Engineer. 

You will be working in a direction that is primarily focused on high-tech developments for the US client in the consulting and financial domains. All projects are aimed at optimizing business processes, ensuring maximum efficiency in work, and helping the client to automate and improve their internal processes. Our team specializes in the use of advanced technologies and, at certain stages of project development, actively utilizes the latest advances in artificial intelligence (AI) and machine learning (ML). 

Requirements 

• 3+ years of experience in developing and maintaining applications using Python. 
• Experience with a focus on AWS integration. 
• Experience with a focus on AWS integration, such as Lambdas, GlueJobs, and StepFunctions. 
• Proven ability to collaborate with cross-functional teams to define, design, and deliver new features and enhancements. 
• Strong skills in optimizing applications for performance, scalability, and maintainability. 
• Experience in troubleshooting, debugging, and resolving software defects and technical issues. 
• Up-to-date knowledge of industry trends and emerging technologies to ensure software solutions remain modern and competitive. 
• Ability to provide technical guidance and mentorship to team members. 
• Proficient in writing clean, maintainable, and well-documented code. 

Nice-to-haves 

• Azure experience. 
• Understanding of machine learning concepts, NLP, and LLM. 
• Implement ETL processes using AWS to process and transform large datasets. 
• Design, build, and deploy machine learning models. 
• Experience working with other AI and NLP technologies, such as OpenAI's GPT family, Azure OpenAI, PyTorch or related. 
• Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes. 
• Familiarity with agile development methodologies, such as Scrum or Kanban. 
• Intermediate or higher level of English. 

Core Responsibilities 

• Develop new features 
• Analyze requirements and clarify with BSA 
• Participate in grooming, estimation, and planning sessions 
• Collaborate with other team members (FE, QA, TDM, BSA, Architect) 
• Support existing functionality, refactoring, and bug-fixing 

Expected qualifications 

• Take full ownership of complex project components 
  You’re responsible for delivering high-quality work on time, making sure it fits the project’s goals and technical requirements. 
• Solve complex technical challenges and guide architectural choices 
  You make sound technical decisions independently and contribute to discussions that shape how systems are designed and built. 
• Drive improvements in how the team works 
  You introduce new tools, workflows, or practices that make development faster, cleaner, and more collaborative. 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

We are seeking a proactive Front-End Developer to join a full-time, short-term project (3-5 months, potentially extending to 6 months or longer).

About the Project:

You will work on a working dashboard prototype, fixing existing issues and connecting the AI-generated prototype to the backend. This is a great opportunity to contribute beyond your scope — analyze the product, propose improvements, and help shape its development.

What We’re Looking For:

• Strong experience with JavaScript (React is a must-have and Vue.js) and TypeScript.
• Experience with shadcn-ui.
• Familiarity with Tailwind CSS is a plus, but not a must-have.
• Experience with Vite.
• Previous experience with .NET is a bonus (future projects may involve .NET).
• Proactive and self-driven: asks questions, proposes ideas, and contributes to product improvement.
• Methodical and organized in your approach to work.
• Strong communication skills in English.
• Ability to attend occasional sync-ups in the evening, your local time (US morning time).

Responsibilities:

• Fix issues in the existing dashboard prototype.
• Connect AI-generated front-end components to the backend.
• Collaborate with the CTO, Head of AI, and Product Manager to improve the product.
• Provide suggestions and implement improvements beyond the initial scope.

Hiring Process:

1. 15-20min prescreen call with the Recruitment Manager.
2. 15-20 min call with the Head of AI.
3. Call with the Product Manager.

We’re looking for a Customer Support Specialist to become the first line of contact for our clients and users, ensuring smooth onboarding, quick troubleshooting, and clear communication.

If you are detail-oriented, stay calm under pressure, and love helping people solve problems — this role is for you.

We are a fast-growing Web3 company building infrastructure for real-world asset tokenization and investment onboarding. Operating at the intersection of blockchain, crowdfunding, and traditional finance, we’re opening new opportunities for both founders and investors.

🎯 Scope of Work

1. User Onboarding & Account Issues

• Assist with registrations, logins, and password resets.
• Guide users through wallet connection and KYC/AML verification.
• Answer “how-to” questions on platform navigation and tokenization workflows.

2. Technical Troubleshooting (Main Focus)

• Receive and triage bug reports.
• Provide first-level troubleshooting (cache clearing, wallet/browser updates, transaction status checks).
• Escalate unresolved issues to Tech Team with proper logs and descriptions.

3. Customer Education & Retention

• Explain platform features (subscriptions, tokenization process, dashboards).
• Share guides, FAQs, and tutorials.
• Track recurring issues and propose updates to the knowledge base.
• Act as a feedback channel between users and product teams.

✅ Best Practices & Processes

• Systems & Tools
   
  • Work with a ticketing system (Zendesk, Freshdesk, or Intercom).
  • Apply clear tagging (registration, bug, investor onboarding).
  • Build and maintain knowledge base (FAQs, video guides).
  • Use automation for common responses.
• Processes
  • Critical issues (blocking transactions/tokenization) → escalate immediately.
  • High priority (registration/KYC issues) → resolve within hours.
  • Medium/Low (general questions) → reply within 24—48h.
  • Follow standard escalation flow: Support → L2 Tech Support → Dev/Compliance.
  • Weekly reporting on ticket volume, resolution time, and satisfaction.
• Communication Standards
  • Always reply within SLA (acknowledge if not solved yet).
  • Use simple, user-friendly language.
  • Provide step-by-step instructions with links/screenshots.

  • Keep tone professional yet friendly.

     

📈 Growth & Scalability

• Phase 1 (MVP): direct support via email/chat, internal FAQ.
• Phase 2 (Growth): ticketing system + knowledge base + outsourced L1 support.
• Phase 3 (Scale-up): 24/7 multi-language support, AI chatbot integration.
• Phase 4 (Enterprise): dedicated account managers + analytics-driven improvements.

✅ Requirements

Must-Haves

• Advanced English (spoken & written).
• Experience in SaaS or complex product support.
• Strong troubleshooting skills (basic tech checks, wallet/browser issues).
• Ability to clearly explain processes to non-technical users.
• Proactivity, responsibility, and strict process adherence.
• Stress resilience and flexibility in fast-changing environments.

Nice-to-Haves

• Experience with Zendesk/Freshdesk/Intercom.
• Understanding of KYC/AML processes.
• Basic knowledge of blockchain or strong willingness to learn.
• Experience working in Web3/FinTech.

💰 What We Offer

• Competitive compensation with performance-based bonuses.
• Fully remote work with flexible hours.
• Opportunity to grow into L2/L3 support or customer success roles.
• Be part of a cutting-edge Web3 product team.