Jobs at Djinni

Brightech is an international company building digital and operational solutions that support business growth across multiple industries. As part of a holding company focused on the U.S. transportation and logistics market, we operate across the USA, Mexico, Poland, and Ukraine.

We are seeking a creative and trend-savvy Content Creator (Social Media) Specialist to join our marketing team and take ownership of content production across key social media platforms. This role is ideal for someone who combines strong storytelling skills with hands-on video production experience and thrives in a fast-paced, experiment-driven environment.

What You'll Do:
 

• Create and publish social media content including short-form videos, Reels, Shorts, and posts across LinkedIn, Instagram, TikTok, Facebook, YouTube,  and X
• Develop content plans and generate fresh content ideas aligned with brand goals
• Write compelling copy, scripts, and hooks for various content formats
• Edit videos and prepare visuals for publication
• Adapt content for different platforms, audiences, and formats
• Work with both personal brand and corporate content
• Analyze content performance and optimize based on data (reach, engagement, retention, CTR)
• Test new formats, trends, and hypotheses to grow reach and audience engagement
• Collaborate with the marketing team and speakers/experts
   

Requirements:

• Proven experience creating content for social media (personal brands and/or corporate pages)
• Strong written English skills — Upper-Intermediate / B2+ or higher
• Copywriting and storytelling skills (posts, hooks, scripts)
• Hands-on experience with short-form video production (Reels / Shorts / TikTok / Social Media video)
• Video editing skills (CapCut, Adobe Premiere Pro, or similar tools)
• Understanding of social media trends and viral content principles
• Ability to adapt content across platforms and audiences
• Basic understanding of content analytics (reach, engagement, retention, CTR)
• Portfolio with real cases is required

Nice to Have:

• Experience working with B2B or expert-driven content
• Background in logistics, transportation, SaaS, or outsourcing industries
• Familiarity with AI tools for content ideation and research
   

Tech Stack:
 

• Instagram / TikTok / Facebook / YouTube / LinkedIn / X
• CapCut / Adobe Premiere Pro / Final Cut
• Canva / Figma
• Google Docs / Notion
• Google Sheets / Excel
• ChatGPT and AI tools for ideation, research, and drafting
• Basic social media analytics tools
   

What We're Looking For:
 

• Creativity and a strong sense of trends
• Willingness to test new formats and hypotheses
• Self-organization and accountability
• Initiative and proactivity
• Strong communication and teamwork skills
• Ability to thrive in a dynamic, fast-changing environment
• Flexibility and quick adaptability
• Attention to detail
• Ability to work with deadlines

What We Offer:

• Long-term cooperation with career growth opportunities
• Competitive compensation in USD
• Flexible working hours: 13:00 – 22:00 (with overlap time aligned to the US team)
• Fully remote work format
• Paid vacation and sick leave
• Supportive team and collaborative environment
• Freedom to suggest ideas and influence content strategy
• Compensation package including gym and health insurance support after 1 year of cooperation

Hiring Process:

1. Intro call with Recruiter
2. Portfolio review & technical interview
3. Test task
4. Final interview

Join Brightech and become part of a team focused on building impactful content strategies and driving measurable audience growth.

About ONU Health

From the heart of Berlin, Germany, ONU Health is building the world’s first AI-driven global health account — a secure and intelligent platform that helps people store, understand, and act on their health data.
We integrate medical documents, wearables, biomarkers, and preventive analytics into one simple and beautifully designed app that empowers users to take ownership of their health. 

Our MVP is live on the App Store, our advisory board includes top figures from Charité and N26, and the product already has a strong design foundation.

Current Setup

We’re looking for Co-founder - Senior Product Designer to navigate ONU Health and elevate the experience, evolve the product system, and scale the design language as we grow. The salary will be paid once the funding round is concluded - June/July.

We have 12 VCs interested in investing and first paying customers!

Your Role

As a founding product designer, you will be closely working with our tech team and CEO, navigating UX, branding, and research to:

• Lead the evolution of the product design system across iOS and web.
• Shape the next generation of the ONU Health experience — from onboarding to preventive insights.
• Translate complex health and data concepts into simple, human-centered design.
• Partner with founders and the AI team to bring intelligent UX flows to life (e.g. chat-based health assistant, prevention dashboards, and document flows).
• Contribute to user research, prototyping, and usability testing.
• Collaborate on UX writing, information architecture, and accessibility.

Your Responsibilities

• Define and evolve the ONU design system, ensuring scalability and coherence.
• Create user flows, wireframes, prototypes, and polished interfaces.
• Conduct or guide UX research sessions with real users and pilot testers.
• Collaborate cross-functionally with engineers to ensure pixel-perfect handoff.
• Continuously refine the product using analytics, feedback, and usability insights.
• Contribute to the overall product strategy and brand experience.

Your Profile

• 4+ years of experience in product design (UX/UI), preferably in startups or SaaS products.
• Strong command of Figma, prototyping tools, and component-based systems.
• Experience designing mobile-first applications (Flutter, iOS, or cross-platform).
• Deep understanding of user-centered design and accessibility principles.
• Solid grasp of information hierarchy, data visualization, and UX for AI-driven features.
• Portfolio showcasing end-to-end product design work — from research to polished UI.
• Interest in healthtech, AI, or digital well-being.
• Fluent in English

We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.

Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an “AI Customer Advocate” — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer’s interest, not just the company’s.

Key Responsibilities

• Gather and analyze client requirements
• Gather requirements, design scalable ServiceNow solutions
• Oversee full cycle implementation
• Customer-facing stakeholder management
• Support pre-sales efforts through solutionning and proposal input
• Offer best practice advisory and technology governance
• Develop and deliver training for client and internal teams
• Plan and supervise data migration activities
• Coach internal team members and conduct technical interviews
• Run specialized training programs related to assigned technologies

Requirements

• 6+ years in ServiceNow domain with ITSM, ITOM, CMDB
• Strong portfolio or relevant project references
• CSA / CAD / CIS certifications (preferred)
• Agile/Scrum delivery experience

Soft Skills & Work Environment

• Excellent written and verbal English communication
• Ability to explain technical topics to non-technical stakeholders
• Proactive communication and strong team collaboration
• Comfortable working in distributed, multicultural environments
• Availability for daily standups, sprint planning, and retrospectives
• Minimum 2 hours/day overlap with EET time zone

Join us to architect modern, future-proof solutions while maintaining a flexible, part-time schedule with a high-impact team!

CodeSmart is seeking an experienced and proactive Senior Python Developer to join our growing engineering team. The ideal candidate has a deep understanding of Python, extensive experience building scalable web applications with Django, and a strong background in distributed systems using Celery and RabbitMQ. You will also be responsible for designing and integrating features powered by OpenAI and other LLM APIs, helping us build intelligent, AI-driven products.

As a Senior Python Developer, you will own core parts of the backend architecture, mentor other engineers, and work closely with product and cross-functional teams to deliver robust, high-quality solutions.
 

Responsibilities:

• Design, develop, and maintain backend services using Django framework and Fast API.
• Architect and optimize asynchronous task processing using Celery and RabbitMQ.
• Design and implement features that leverage OpenAI and other LLM APIs (e.g., content generation, assistants, search, classification, and summarization).
• Take ownership of technical solutions from design through deployment, monitoring, and iteration.
• Collaborate with product managers, designers, and other developers to define and implement new features.
• Write efficient, reusable, testable, and well-documented code.
• Participate in and lead code reviews, ensuring code quality, performance, and adherence to best practices.
• Design and optimize Postgres database schemas, queries, and migrations.
• Use Docker to containerize applications and support deployment workflows.
• Diagnose, troubleshoot, and resolve complex production issues.
• Mentor Middle and Junior developers, providing technical guidance and knowledge sharing.
• Stay current with industry trends, especially in LLMs, AI/ML tooling, and backend technologies, and bring relevant ideas into the team.
   

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 6+ years of commercial experience in Python backend development.
• Strong hands-on experience with the Django framework.
• Proven production experience integrating and working with OpenAI and other LLM APIs (e.g., prompt design, handling context windows, managing costs and rate limits).
• Experience building AI-powered features or workflows on top of LLMs (chatbots, assistants, content generation, semantic search, etc.).
• Strong knowledge of Object-Oriented Programming, design patterns, and application architecture.
• Proficiency with Postgres SQL: schema design, indexing, query optimization.
• Practical experience with Docker for development and deployment.
• Strong debugging, performance optimization, and problem-solving skills.
• Experience with Git.
• Experience working in Agile environments Scrum/Kanban.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and CI/CD.
• Excellent communication skills and the ability to collaborate effectively in a distributed team.
• Experience building AI-powered features: content generation, interactive workflows, structured output parsing, prompt design
• Solid production experience with Celery + RabbitMQ (retries, task states, error handling, restart resilience)
• Strong knowledge of Docker & Docker Compose for development and deployment of multi-container applications

If you have real-world prompt examples from production projects (chatbots, interactive story generators, agents, RAG pipelines with multi-step reasoning), please highlight them in your cover letter or include GitHub links. This will significantly speed up the review process.
 

If you’re passionate about building scalable backend systems and excited to work at the intersection of Python and LLM-powered applications, we’d love to hear from you.

🚀Join a team where data drives impact

At Uvik Software, we build world-class dedicated development teams and deliver high-quality software solutions to clients worldwide.

We’re passionate about clean code, strong collaboration, and modern technologies. Now, we’re looking for a Data Analyst who thrives on transforming data into strategic insights and has a solid background with Snowflake.
 

🎯About the Role

As a Data Analyst, you will play a key role in unlocking the value of data for our clients. You’ll work with modern cloud data infrastructures, focusing on Snowflake, to support high-impact analytics projects.
 

🔑Responsibilities

• Analyze large-scale datasets using SQL, delivering clear, actionable insights
• Perform advanced querying, profiling, and data transformation directly in Snowflake
• Design and maintain ETL pipelines for efficient data preparation
• Build interactive dashboards and reports using Power BI or Tableau
• Access and manage cloud data via AWS services (e.g., S3, Glue, Redshift)
   

🧩Requirements

• 5+ years of experience as a Data Analyst working with large datasets
• 2+ years of hands-on experience with Snowflake (querying, modeling, optimization)
• Strong SQL skills for complex querying and transformations
• Proficiency with data visualization tools: Power BI and/or Tableau
• Solid understanding of ETL processes, data modeling, and data warehousing
• Experience with AWS data tools (S3, Glue, Redshift)
• Strong English communication skills (verbal and written)
   

🌍 What We Offer:

We provide an environment where each specialist can grow professionally and work on exciting, high-impact projects.

• Working conditions: Contract model: B2B or FOP
• 18 paid vacation days per year/ 12 paid sick leave days.
• Performance review every 6 months
• Paid professional development — courses, certifications.
• English lessons — 50% compensated.
• Comfortable equipment: MacBook + corporate package.
• Flexible schedule and a supportive, friendly team.
   

Join us at Uvik and help turn data into smart decisions.

🚀 Apply now and be part of a tech-driven, globally distributed team!

About the role:

We’re looking for a Sr Graphic Designer (with at least 3 years of professional experience) eager to join our company.

We’re looking for a person that:

• Has strong digital-first portfolio showcasing impactful multi-channel creative across paid social and campaign work.
• Understands what makes paid social creative work; strong hooks, clarity, proof and pace
• Has a strong level of proficiency with AI tools for image generation and editing (Nano Banana, Midjourney, Firefly, ChatGPT).
• Creates engaging static ad creatives for performance campaigns (Instagram, TikTok, and Google) - specifically for mobile apps.
• Understands the goals behind each creative: increasing CTR, lowering CPI, improving install rate - and you design with those KPIs in mind.
• Experience in designing for app categories like Health & Fitness, Meditation, Fintech, or Education is a strong plus.
• Agency experience is a plus.

What challenges you will have:

• Collaborate with teams to translate creative concepts into tangible assets that drive app acquisition.
• Be creative and follow the apps’ brand guidelines, ensuring innovation and brand integrity.
• Maintain a consistent brand image across all assets produced for each app.
• Stay ahead of design and ads trends and incorporate them to keep content fresh and relevant.

What skills do we require from you:

• Proficiency in graphic design software such as Figma, Adobe Creative Suite (Photoshop, Illustrator).
• High-level understanding of composition, colours, design trends, and best practices.
• Familiar with tools like Meta Ad Library, TikTok Creative Center, and App Store screenshots — and use them for research and inspiration.
• Skills in editing vector / raster images.
• High-level understanding of UA to tailor designs that capture user attention and retention.
• Strong communication skills for effective collaboration with cross-functional teams.
• Ability to argue personal design decisions.
• Outstanding organisational skills (your Figma files must be professional standard).
• Ability to handle multiple projects simultaneously while meeting deadlines.
• Basic video editing skills are desirable.

What we offer:

• Both part-time and full-time availability are considered;
• Above average salary;
• Work with world-class products, including apps that rank among the top in their categories on the App Store and Google Play
• Remote work with a flexible schedule
• Join an international team of professionals and collaborate with product and growth experts from top apps in the industry
• A wide range of projects, including mobile apps in categories such as Meditation, Health & Fitness, Education, Entertainment, and Fintech
• Minimal bureaucracy, streamlined people management, and no unnecessary meetings

What would your typical workday look like:

• Competitors' research.
• Designing static assets in Figma.
• Hypothesis generation, ideation.
• Collaboration with the UA and Creative Team.
• Occasional presentations to clients.
• Creation and design of content for Applica's LinkedIn presence when needed.

Contact us if you're:

• Live and breathe creative performance
• Efficient (able to find ways to complete tasks more efficiently)
• Always curious and eager to learn
• Highly attentive to details!
• Love turning insights into high-performing visuals

Hiring process:

⭕️ Screening Interview → ⭕️ Tech Interview → ⭕️ Test task → ⭕️ Reference Interview (optionally)

About the Role

We’re looking for a Sr. Motion Designer who is obsessed with the new wave of AI video tools and how they can be make beautifully engaging, social-first ad content.

Key Tasks:

• Creating motion ads for Meta, Google, TikTok and other platforms
• Producing short animated motion videos, searching for video footages on stock platforms, selecting music and sound effects, generating AI videos/graphics/voiceovers, and localizing finished videos.
• Conduct competitor research, track emerging media trends and how they might apply to the app
• Generating ideas alongside the marketing team to improve the visual communication of messages in ads
• Searching and testing new AI tools and plugins to optimize and speed up the workflow for creating advertising assets.
• Setting the quality bar for the team, developing the skills of others MDs in the team, and onboarding new team members
• Delivering high-quality motion videos that aligns with brand and marketing objectives

Skills and experience?

Must have:

• 3+ years of experience in motion design with a strong portfolio showcasing animation skills and editing techniques
• Expertise in After Effects, Premiere Pro, Adobe Photoshop, Media Encoder, Figma
• Proficiency with tools such as Midjourney, Google Flow (or similar VEO3-based engines), ElevenLabs, Heygen, Creatify, and ChatGPT
• Strong understanding of animation principles and visual effects, ability to work without visual references is a must
• Creative, out-of-the-box thinking
• Strong eye for detail, with an understanding of brand guidelines and the ability to maintain consistency across motion graphics
• Understanding of performance marketing concepts and min metrics (e.g. CTR, CPI, Hook Rate, Hold Rate)
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• English B2+ level

Bonus experience

• Advanced prompting skills
• Ability to automate processes
• Expertise in working with 3D (Cinema 4D, Blender)

What do we offer?

• Opportunity to work with world-class apps that rank among the top in their categories on the App Store and Google Play and App Store Awards Winners
• Extensive pool of available stock and AI resources to help you create top-quality videos and regularly test new tools
• Minimal bureaucracy, streamlined people management, and no unnecessary meetings
• Ability to implement your ideas and influence the product
• Our trust and support in your ideas and strategies
• Both part-time and full-time availability are considered
• Fully remote work
• A wide range of projects, including mobile apps in categories such as Meditation, Health & Fitness, Education, Entertainment, and Fintech

• Join an international team of professionals and collaborate with UA and ASO experts from leading apps in the industry, who will help you grow professionally.

  
  Hiring process:

  ⭕️ Screening Interview → ⭕️ Tech Interview → ⭕️ Test task → ⭕️ Reference check

We're a fast-growing tech company building modern, innovative digital products - and we're looking for a Python Developer to join our team in Lviv. If you care about clean code, solid architecture, and working in an environment where your input actually matters, keep reading.

What you'll be doing

You'll be part of a cross-functional team working on real, meaningful projects - building scalable backend solutions, designing APIs, and helping shape the technical decisions that move our products forward.

What we're looking for

• Solid hands-on experience with Python
• Strong knowledge of Django and Django REST Framework
• Good understanding of OOP principles and clean code practices
• Experience working with relational databases - MySQL and/or PostgreSQL
• Confident use of Git and version control workflows
• Responsible, self-motivated, and comfortable working both independently and as part of a team

What we offer

• Full-time, in-office position in Lviv
• Official employment and a competitive salary based on your skills and experience
• Company-provided equipment
• A well-structured work schedule
• A friendly, supportive team and a comfortable office environment
• Mentorship and guidance from experienced colleagues
• Interesting and technically challenging projects to grow on

How to apply

Send us your CV - we review every application and get back to candidates promptly. This could be the start of something great.

We are looking for a Strong Junior Node.js Developer with solid fundamentals and hands-on experience who is ready to grow into a confident backend engineer. You will work on real production features, APIs, and services together with experienced developers and product teams.
 

Responsibilities

• Develop and maintain backend services using Node.js
• Build and support REST APIs
• Work with databases (SQL or NoSQL)
• Integrate third-party services and APIs
• Write clean, maintainable, and well-structured code
• Fix bugs and improve existing backend logic
• Participate in code reviews and technical discussions
• Collaborate closely with frontend developers

Requirements

• Profile technical education (Computer Science, Software Engineering, or related field)
• 1+ year of commercial or strong practical experience with Node.js
• Good knowledge of JavaScript (ES6+)  and  TypeScript

• Experience with ORMs/ODMs (TypeORM, Prisma, Mongoose)
• Understanding of backend fundamentals: request lifecycle, async/await, error handling
• Experience with Express.js / NestJS or similar frameworks
• Basic experience with databases (PostgreSQL, MySQL, or MongoDB)
• Understanding of REST principles
• Experience with Git
• Willingness to learn and improve code quality
• English level: B2or higher

Nice to Have

• Familiarity with NestJS architecture
• Basic knowledge of Docker
• Understanding of authentication (JWT, sessions)
• Basic testing knowledge (Jest)

We are looking for a Treasury Analyst who will own the project’s payments workflow: executing and recording payments, ensuring charges are correctly processed across payment services, regularly reconciling statements and balances, and tracking partner payouts on the revenue side. This is a hands-on role with a strong focus on detail, documentation, and reconciliations

Responsibilities and scopePayments and payment services

• Execute and record project payments, maintain a payments register
• Verify correct charges in payment services and collect additional payment details:
  • purpose/description,
  • fees,
  • status,
  • confirmations
• Link cards for subscriptions and ensure payment methods remain up to date
• Maintain and update the subscriptions file/register:
  • cost,
  • frequency,
  • charge date,
  • owner,
  • status,
  • purpose/description

Reconciliations and balances

• Weekly reconciliation of statements and balances across payment systems and bank accounts (within scope)
• Track balances and balance movements, highlight discrepancies and anomalies
• Prepare supporting documentation for transactions and maintain a complete audit trail

Partner payouts and revenue tracking

• Track and record partner payouts (revenue side), maintain a receipts register
• Reconcile expected vs. received amounts, monitor outstanding balances / receivables
• Issue invoices and review contracts and payout terms at a basic level
• Communicate with partners on discrepancies and collect confirmations

Reporting and analytics

• Prepare regular financial reports on:
  • payments,
  • subscriptions,
  • balances,
  • receipts
• Support monthly management reporting (P&L / CF / BS) by providing:
  • registers,
  • reconciliations,
  • supporting evidence
• Produce concise weekly updates:
  • what was paid,
  • what is upcoming,
  • which risks/discrepancies require attention

Requirements and expectations

• Experience in finance operations / treasury / financial control or similar roles (Treasury / Finance Ops / Analyst)
• Strong Excel / Google Spreadsheets skills:
  • tables,
  • formulas,
  • pivots,
  • well-structured registers
• High attention to detail and strong documentation discipline:
  • confirmations,
  • statements,
  • transaction notes
• Ability to work across multiple data sources (payment services, statements, contracts, invoices) and quickly identify discrepancies
• Working-level English (email and documents)
• Confident Ukrainian (spoken and written)
• Willingness to pass basic security checks (background / compliance)

Nice to have

• Experience with payment providers, crypto tools, and bank accounts
• Understanding of fees, disputes, and transaction statuses
• Experience with task trackers (Asana or similar)
• Experience contributing to management reporting preparation

Compensation and conditions

• Monthly fixed compensation (discussed after the interview)
• Quarterly KPI-based bonus:
  • quality and timeliness of reconciliations and registers,
  • no discrepancies,
  • documentation discipline,
  • speed of closing disputed transactions
• Learning and development budget
• Home office budget available upon request and based on need, as the project is fully remote
• Growth opportunity and expanded scope of responsibility as the project scales

Gravira is a fast-growing iGaming product (Tier-1, Canada focus).
We’re looking for a Customer Support Manager focused on live communication and calls, not just чат.

Responsibilities
• Handle outbound calls on existing cases
• Follow up on player requests and clarify issues via phone
• Conduct targeted calls to player segments using prepared scripts
• Handle inbound call requests (when players prefer phone communication)
• Work with chats and email as a secondary priority

Requirements
• Experience in voice communication with clients (outbound / calls, not only chat)
• Strong spoken English — confident in live conversations (B2+ / C1)
• Experience working with scripts (able to adapt, not just read)
• Ability to handle objections and communicate with difficult clients
• Comfortable with multitasking (calls + chat/email)
• Experience in iGaming or support-heavy products — nice to have
• Experience with night shifts — a plus
• French — nice to have (big plus)

Conditions• Remote
• Schedule (Kyiv time): 20:00 – 08:00
• Format: 2/2 shift with flexibility to cover shifts
• Team: 2 positions open
• Product already live (Tier-1 focus)
• Competitive salary + bonuses

Project Description:

We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

Responsibilities:

Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
Framework Management: Actively contribute to a new and maintain the existing automation frameworks
Ensure comprehensive test coverage by writing detailed test scenarios
Engage in specialized testing of automotive systems, including validation of in-vehicle components
Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

Mandatory Skills Description:

Prior work or experience with embedded or automotive systems, especially in the context of multi-ECU scenarios.
Experience developing, debugging, and maintaining Python code for automated testing.
Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
Knowledge managing Python virtual environments and dependencies.
Knowledge Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
Ability to read and follow technical documentation in English.
Strong communication skills for collaboration with developers, testers.

Nice-to-Have Skills Description:

Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

Languages:

English: B2 Upper Intermediate

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: 2/2 shifts, 15:00 – 03:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

🚀Technical Support Engineer (week days) full time position

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during week days .

Schedule: Monday–Friday:

00:00–08:00 (GMT+3)

8.00-16.00

16.00-00.00

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles
• Background in Agile/Scrum environments

🎯We Offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays

• A normal, supportive team without unnecessary bureaucracy

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

We are looking for an experienced Project Manager to lead and coordinate projects based on the Terrasoft (Creatio) platform. 

Mandatory requirement: The role may involve occasional international business trips, so the candidate should be able to travel abroad when required. This means being currently based outside Ukraine or having no legal restrictions for international travel.

Responsibilities:

• Manage the full project lifecycle, from initiation to delivery, ensuring timely and high-quality execution.
• Work closely with clients and stakeholders to gather and analyze requirements.
• Plan and prioritize tasks, manage resources, and monitor project progress.
• Ensure effective communication between technical teams, business analysts, and customers.
• Identify and mitigate project risks, resolving issues proactively.
• Prepare project documentation and reports.
• Ensure that the project aligns with business objectives and client expectations.

Requirements:

• 5+ years of experience as a Project Manager in IT or software development.
• Knowledge of Agile, Scrum, or Waterfall methodologies.
• Strong communication and negotiation skills.
• Ability to manage multiple projects simultaneously.
• Upper-Intermediate or higher level of spoken English is required.

Would be a plus:

• Experience in CRM/ERP implementation projects.
• Experience in banking projects.
• Experience with Terrasoft / Creatio.

We offer:

• Competitive compensation.
• Equipment for work.
• Personal and professional growth.
• Full remote work, but if you wish you can come to our Kyiv office: Business Center Europe Plaza (near the metro).
• Corporate English courses online in ZOOM (fully paid by our company).
• Paid time off, vacation and sick days 100%.
• New year holidays.
• Opportunity to meaningfully influence the product/project growth and development.
• Interesting and challenging large-scale projects.
• Dynamic and professional team.

• Loyal and attentive management & supervision.

   

About Edenlab:

Team responsibilities are end-to-end project management, business/system analysis, process design, development of functional specification, lead of developers, functional/ regression/UAT testing, transfer of platform into production, IT support)

We love fintech and we specialize on it, but also run complex and meaningful projects in other fields (Medtech, e-Government)

We have huge experience of enterprise solution development, understand client’s requirements and pain, but are able to combine enterprise with cutting-edge technologies and start-up approach

We have unique experience in banking, startups and software development

Our team is our main asset and consist of highly skilled bright and smart people who want to do something valuable and meaningful that will create positive change to the business, men, world.