ServiceNow Architect

We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.

Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an “AI Customer Advocate” — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer’s interest, not just the company’s.

Key Responsibilities

• Gather and analyze client requirements
• Gather requirements, design scalable ServiceNow solutions
• Oversee full cycle implementation
• Customer-facing stakeholder management
• Support pre-sales efforts through solutionning and proposal input
• Offer best practice advisory and technology governance
• Develop and deliver training for client and internal teams
• Plan and supervise data migration activities
• Coach internal team members and conduct technical interviews
• Run specialized training programs related to assigned technologies

Requirements

• 6+ years in ServiceNow domain with ITSM, ITOM, CMDB
• Strong portfolio or relevant project references
• CSA / CAD / CIS certifications (preferred)
• Agile/Scrum delivery experience

Soft Skills & Work Environment

• Excellent written and verbal English communication
• Ability to explain technical topics to non-technical stakeholders
• Proactive communication and strong team collaboration
• Comfortable working in distributed, multicultural environments
• Availability for daily standups, sprint planning, and retrospectives
• Minimum 2 hours/day overlap with EET time zone

Join us to architect modern, future-proof solutions while maintaining a flexible, part-time schedule with a high-impact team!