Jobs at Djinni

At Readdle, we built Spark to create the best email experience for professionals and their teams. In 2016 this intelligent email application became available across all Apple devices. After a crazy start on the iPhone and based on the customer’s positive feedback, we couldn't but launch it on Apple Watch, iPad and Mac. And Spark for Mac was crowned as "Best of 2016" by Apple!

Currently, our team is looking for a creative, experienced, high-skilled Product Engineer. 

What you'll do:

• Develop new features and improve old one
• Write Code. Including core product business logic, UI, and environmental tools (like scripts, editors, and parsers which are needed for efficient contribution to the product codebase)
• Write unit tests
• Write and update technical documentation
• Troubleshoot customer issues that customer support and QA teams did not manage to resolve
• Analyze requirements
• Define the solution specifics (by themself or in team format)
• Configure and maintain the workplace environment in a state ready to efficiently deliver expected results (IDE, CLI tools, profiles/certificates, cocoapods repositories, VPN)
• Validate the readiness of implemented solution for the QA stage (Self-checking of acceptance criteria and feature key scenarios)
• Share product ideas according to established processes

About you:

• Solid expertise in front-end technologies: React, RxJS, TypeScript
• Solid programming fundamentals, such as algorithms, design patterns
• Effective in both independent and team-based work settings
• Demonstrated ability to adhere to tight deadlines in a dynamic environment
• Proficient in Agile methodology
• Proficient with source control tools such as Git and GitHub
• Strong analytical and problem solving skills
• Experience in the complete product development lifecycle, from concept to deployment
• Ability to learn quickly and put into practice new development approaches

Would be a plus:

• Proficient in at least one of the following languages: Swift, Objective-C, Kotlin, Java, C/C++, C# 
• Experience with Angular
• Ready to quickly learn and write code in Swift in a cross-platform environment
• Understanding of CI/CD pipelines and tools (Azure, GitHub Actions or Jenkins)

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.

Who are Customer Care Specialists?

Customer Care Support Specialists in the Written Response Team are the 'digital voice' of the company. This position exists to provide a great customer experience, optimize sales and profit margins by assisting customers in navigating our website, overcome procedural impediments, and in general, make it as easy as possible to do business with us. Specialists use their product knowledge, communication, and interpersonal skills to build value by closing sales, but also maximize future value by fostering a trusting relationship between company and the customer.

What are your opportunities?

- Work with different business teams from 5 different locations

- Learn about different ecommerce business strategies and their effectiveness

- Improve your English written and verbal skills as well learn how to work with various modern software

What soft skills should you have? 

- Attention to detail. This role implies extreme attentiveness and a detail-oriented mind.

- Perfectionism. We assume that you do not tolerate any kind of misprints and negligence

- Self-discipline. There are lots of duties with different timelines, you should be able to avoid rush and delays.

- Responsibility. Quality control is almost the front line of the company. Our customers will not be happy with poor results of work of this role

- Rationality. Strong desire to automate daily routines, intolerance to inefficient actions

- Self-learning. We expect that our new teammate will boost our customer care productivity in very short terms. Also, it's a perfect way to grow your career in the e-commerce industry.

What hard skills should you have?

- This role assumes remote work at the beginning, with possible visits to the office in Odessa. Self-discipline and self-organization skills are mandatory.

- Excellent written communication skills including spelling, grammar, and vocabulary (at least B2-C1 level)

- Understanding of eCommerce business and/or digital marketing practices; personal experience with buying/selling goods via Internet

- Experience with popular tools and utilities like browsers, email clients, MS Office tools is a must.

- Must type at least 40 words per minute with 95% accuracy or better

- Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service

What will you do on a daily basis?

- Answer incoming email inquiries from prospective and existing customers

- Answer questions about the company and its policies

- Assist customers through the whole purchase flow

- Distribute incoming emails to appropriate departments i.e. Purchasing, Marketing, Technical, etc.

How to apply?

Our hiring procedure consists of several steps. The first one is testing. To speed up the process, please attach to your CV the following:

- Please open https://www.typingtest.com/ Pass one-minute test typing sentences. Make a screenshot with the results

- Please download the file by the following link: https://bit.ly/2FKc1Zy Read it attentively, and write a reply to each of the letters (four in total).

- Please use the following link to pass a short English level test: https://www.examenglish.com/leveltest/grammar_level_test.htm Kindly attach a screenshot with your results.

Looking forward for your CV and test results applied.
Good luck!

We are looking for skilled Full-Stack Engineers with a product mindset!

Different levels: Strong Middle, Senior, and Principal!

Ukraine and Poland | Full-Time | Remote | up to $6000 depending on level

About the role

Our team is growing, and we are looking for a talented software engineer. You will work in small teams on various products. The Software Engineer plays a key role in the decision-making process about technologies and our core product as we bring new and innovative products to the market. You will use the latest technologies and frameworks, Node.js and Postgres on the server-side and React on the client-side.

What you’ll do

• Design of the overall architecture of the web application
• Lead the Front-end & BE effort to implement cool new features, services, and APIs
• Write reusable code and libraries
• Optimize the application for maximum speed and scalability
• Solve bugs (no one can hide from it)
• Cover functionality with tests and monitoring
• Work closely with managers, engineers
• Contribute in all phases of the development lifecycle to build first in class FE & BE solutions
• Bring fresh ideas to the team and suggest new technologies

Who you are

• 4+ years of experience as a full-stack engineer
• Strong proficiency with NodeJS, JavaScript, TypeScript
• Experience with React or similar frontend frameworks
• Experience with FE & BE performance optimizations
• Experience with Jest Testing Framework
• Experience with Postgres
• Knowledge and interest in microservice architecture and serverless
• Passionate about technology enjoys solving complex problems and learning new technologies
• Communication (are you sharing your thought process and asking questions where appropriate?)
• Teamwork (are you a team player putting the mission before self-interest?)
• Beauty and simplicity (of your code)
• Intermediate or higher English level

Nice to have

• GraphQL
• Cloud experience (AWS)
• Manage infrastructure as code (Terraform, HashiCorp)

About us

Redocly specializes in API solutions, focusing on API design, documentation, and governance. They provide tools and services that help organizations create, manage, and optimize their APIs efficiently.

The mission is to accelerate API ubiquity. The primary way we do that is to improve our developer experiences. We’re a team of about 50 people. Mostly everyone focused on making the best products we can for our customers. We have a strong product-market fit. The products you work on are used by millions of people. We use Shape Up methodology.

Headquarter – Austin, Texas, US. We also have an office in Lviv.

 https://redocly.com/ 

Redocly is trusted by leading tech, fintech, telecom, and enterprise teams to power API documentation and developer portals. Redocly’s clients range from startups to Fortune 500 enterprises.

Notable users include:

• Australia Post, Checkr, Brex, Sinch, VikingCloud (case studies)
• Visa, Starbucks, Shopify, T-Mobile, Docker (via Redoc open-source)
• Enterprises like Accenture, Booking.com, HP Enterprise, Cognizant

Working at Redocly

Redocly is a fun, supportive, and high-performing environment. We celebrate the little victories, don’t take ourselves too seriously, all while focused and making progress on our mission. If you are looking for an interesting product and enjoy being challenged — this is the place for you!

• Tech stack: JS, TS, Node.js, Nest.js, React.js, Jest Testing Framework, Postgres, AWS, Terraform, HashiCorp
• Team: 5 people (middle-seniors)
• Team’s location: Ukraine&Europe
• There are functional, product, and platform teams and each has its own ownership, and line structure, and teams themselves decide when to have daily meetings. There are cycles of 8 weeks and teams can be mixed.
• Engineers are involved in all parts every two months to work on different things.

Perks

• Full remote
• Possibility of visiting office in Lviv
• Cooperation: Gig Contract or Employment
• Contract with the USA
• After a year of working with the company, you can buy a certain number of company’s shares
• 30 days of vacation
• 10 working days of sick leave per year
• Public holidays according to Polish/Ukrainian law
• No trackers and screen recorders
• Working hours – Ukrainian/Polish timezone. Working day – 8 hours. Mostly they start working from 10-11 am
• Equipment provided – MacBooks (M2, M3)
• There are English-speaking clubs with a native speaker
• Performance review – approximately every six months

Hiring Stages

• Prescreening (30 min)
• HR Call (30 min)
• Technical Interview (up to 45 min)
• Trial Day (paid) – Offer Call

Interested? Let’s connect and discuss the details!

About us:

We are a team of highly-skilled developers who share a common passion for the work we deliver. Our vision for software development starts with a thorough analyze of our customer's needs that allows us to integrate the functionality of coding into a solid architecture that will ultimately result in business success.

Our developing services are tailor-cut to suit the individual needs of our clients, and we deliver optimal results whether you are a business with ever changing goals or an established company that is looking into a product that can streamline day-to-day operations.

Requirements:

• 7+ years of commercial experience in software development
• Solid understanding of OOP/OOD
• Good knowledge of SOLID design principles
• Good knowledge of relational DB concepts
• Solid understanding of our core technologies (C# (.NET Core), ASP.NET MVC, REST API’s)
• Solid understanding of javascript/CSS/HTML
• Basic knowledge and experience with Azure technologies
• Basic understanding and experience with Docker
• Knowledge of Blazor is a plus
• Knowledge of Microsoft 365, SharePoint or Graph is a plus
• Knowledge of .NET reflection is a plus
• Knowing your strong sides and weak points is a must
• Motivated, determined and independent engineer
• Problem solving skills

• Strong communication skills

   

   

Work conditions:

• 100% remote work (full time)
• Variety of technology
• Regular salary review
• Contract work

Software Engineer (Frontend (70%) with React and Kotlin on backend (30%)

Requirements: 

- 5+ years of commercial experience with React+Typescript;
- 5+ years of commercial experience with Kotlin+Spring Boot ;
- Experience with AWS;

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

Technical requirements:
- 4+ years of DevOps experience
- Hands-on expertise with Kubernetes
- Experience with KubeVirt
 

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

📍 Location: Remote / Flexible
💻 Type: Full-time
🎯 Compensation: Competitive + Benefits

📌The main thing is experience in FinTech 📌

Requirements:

🔸 Minimum 2 years’ successful sales/account management experience in the payments’ / FinTech / Crypto industry, building and developing relationships with existing customers or partners.
🔸 Excellent verbal and written communication skills with demonstrated experience, engaging and influencing senior executives.
🔸Proven ability to take responsibility and the initiative, work independently and get things done.
🔸Naturally persistent and tenacious, always following up and seeing tasks through to timely completion.
🔸Team player — must be able to collaborate in a virtual team, coordinating the appropriate resources to meet varying client requirements.
🔸Strong analytical and quantitative skills.
🔸 Good command of English, verbal and written; fluency in other languages is an advantage.

Responsibilities:

🔸Accounting PSP (worldwide GEO, focus on the CIS).
🔸 Communication with partner banks.
🔸 Development of sales management system.
🔸 Communication with internal clients.
🔸 Operational activities management.
🔸 Monitoring and working on conversion improvement.
🔸 Reporting and information update for related departments.
🔸 Participate in Strategic brainstorming and implementation of new business development initiatives.

What we offer:

🔸 Compensation of 50% of the cost of education in the field.
🔸 24 calendar days of vacation.
🔸 Compensation for lunches in the office.
🔸 Inspired and friendly team.

Embrox Solutions — IT company that develops a wide range of unique software products. While developing our team combines modern advanced programming techniques with scientific approaches. That is why our solutions are stable in their work, rapid in their performance and flexible in their usage.

We do not only qualitatively realize the full cycle of software development, but also provide further support for established products, consulting, and business analytics.

ABOUT PROJECT

We have a few projects at the moment, so we are looking for a long-term cooperation.

Among our current projects:

- Electric vehicle charging station development

- Healthcare: Medical device development

- Smart locker

Requirements:

- C/С++ Programming Language on embedded systems

- Experience with STM32/SiLabs/Rigado/Microchip microcontrollers

Interfaces and protocols (UART, I2C, SPI, ModBus, CAN, USB, Ethernet,

etc.)

- Embedded Real-time operating systems

- Linux

- Experience in image, video, and signal processing

- Version control systems, task tracking systems

Would be a plus:

- Experience in networking: TCP, UDP, MQTT, TLS

- Understanding of cloud connectivity/IoT concepts and applications

- Automated and regression testing

Responsibilities:

- Participate in the full embedded software life cycle: design,

implementation, code reviews, documentation, testing and validation

- Analysis and systematic problem solving for SW reported issues

- Cooperate with electrical engineers

What we offer:

- 18 business days of paid vacations and paid sick leaves

- New cozy and modern office with coffee/tea/cookies

- Modern projects with cutting-edge technologies

- Technical IT English courses, Soft Skills Coaching

- Other benefits like Medical Insurance/Gym etc.

- Flexible schedule with remote opportunities

- Corporate events and team buildings

- Friendly and funny atmosphere.

Embrox Solutions — IT company that develops a wide range of unique software products. While developing our team combines modern advanced programming techniques with scientific approaches. That is why our solutions are stable in their work, rapid in their performance and flexible in their usage.

We do not only qualitatively realize the full cycle of software development, but also provide further support for established products, consulting, and business analytics.

ABOUT PROJECT

We have a few projects at the moment, so we are looking for a long-term cooperation.

Among our current projects:

- Electric vehicle charging station development

- Healthcare: Medical device development

- Smart locker

Requirements:

- C/С++ Programming Language on embedded systems

- Experience with STM32/SiLabs/Rigado/Microchip microcontrollers

Interfaces and protocols (UART, I2C, SPI, ModBus, CAN, USB, Ethernet,

etc.)

- Embedded Real-time operating systems

- Linux

- Experience in image, video, and signal processing

- Version control systems, task tracking systems

Would be a plus:

- Experience in networking: TCP, UDP, MQTT, TLS

- Understanding of cloud connectivity/IoT concepts and applications

- Automated and regression testing

Responsibilities:

- Participate in the full embedded software life cycle: design,

implementation, code reviews, documentation, testing and validation

- Analysis and systematic problem solving for SW reported issues

- Cooperate with electrical engineers

What we offer:

- 18 business days of paid vacations and paid sick leaves

- New cozy and modern office with coffee/tea/cookies

- Modern projects with cutting-edge technologies

- Technical IT English courses, Soft Skills Coaching

- Other benefits like Medical Insurance/Gym etc.

- Flexible schedule with remote opportunities

- Corporate events and team buildings

- Friendly and funny atmosphere.

We are seeking a highly skilled Machine Learning (ML) Tech Lead with a strong background in Large Language Models (LLMs) and AWS Cloud services. The ideal candidate will oversee the development and deployment of cutting-edge AI solutions while managing a team of 5-10 engineers. This leadership role demands hands-on technical expertise, strategic planning, and team management capabilities to deliver innovative products at scale.
 

Responsibilities:

• Leadership & Management
  -Lead and manage a team of 5-10 engineers, providing mentorship and fostering a collaborative team environment;
  -Drive the roadmap for machine learning projects aligned with business goals;
  -Coordinate cross-functional efforts with product, data, and engineering teams to ensure seamless delivery.
• Machine Learning & LLM Expertise
  -Design, develop, and fine-tune LLMs and other machine learning models to solve business problems;
  -Evaluate and implement state-of-the-art LLM techniques for NLP tasks such as text generation, summarization, and entity extraction;
  -Stay ahead of advancements in LLMs and apply emerging technologies;
  -Expertise in multiple main fields of ML: NLP, Computer Vision, RL, deep learning and classical ML.
• AWS Cloud Expertise
  -Architect and manage scalable ML solutions using AWS services (e.g., SageMaker, Lambda, Bedrock, S3, ECS, ECR, etc.);
  -Optimize models and data pipelines for performance, scalability, and cost-efficiency in AWS;
  -Ensure best practices in security, monitoring, and compliance within the cloud infrastructure.
• Technical Execution
  -Oversee the entire ML lifecycle, from research and experimentation to production and maintenance;
  -Implement MLOps and LLMOps practices to streamline model deployment and CI/CD workflows;
  -Debug, troubleshoot, and optimize production ML models for performance.
• Team Development & Communication
  -Conduct regular code reviews and ensure engineering standards are upheld;
  -Facilitate professional growth and learning for the team through continuous feedback and guidance;
  -Communicate progress, challenges, and solutions to stakeholders and senior leadership.
  
  Qualifications:
• Proven experience with LLMs and NLP frameworks (e.g., Hugging Face, OpenAI, or Anthropic models);
• Strong expertise in AWS Cloud Services;
• Strong experience in ML/AI, including at least 2 years in a leadership role;
• Hands-on experience with Python, TensorFlow/PyTorch, and model optimization;
• Familiarity with MLOps tools and best practices;
• Excellent problem-solving and decision-making abilities;
• Strong communication skills and the ability to lead cross-functional teams;
• Passion for mentoring and developing engineers.

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Responsibilities:

· Design and implement complex infrastructure projects using IaC and best practices.

· Build and improve automation pipelines for software development lifecycle.

· Participate in systems performance tuning, work on platform high availability.

· Continuously work on monitoring and observability tools.

· Tightly collaborate with application software engineers to improve platform health, performance, and security standards, assist in architecture planning.

· Incident mitigation, evasion and postmortem investigation, in-depth technical assistance for the customer support team.
 

Skills Required:

· Linux administration and troubleshooting experience – must have.

· Production experience with AWS or other cloud but wish to learn AWS quickly – must have.

· Strong experience with configuration management automation and IaC (preferably ansible, terraform) - must have.

· CI/CD stacks management experience, Jenkins, GitalbCI, others – must have.

· Solid understanding of shell/Python or other – must have.

· Experience with containers management – must have.

· Experience with containers orchestration (Kubernetes/Nomad/other).

· Experience with metrics and logging solutions: ELK, Prometheus, etc.

· Familiarity with distributed SQL and non-SQL databases – would be a plus.

· Experience working and configuring Nginx, Kafka, CDN, DDoS protection – would be a plus.

· Proven experience in leading projects from design to production.

· English – intermediate, we are working in close collaboration with teams across the world.
 

Company offers:

· Long-term employment.

· Flexible timetable.

· Comfortable working conditions.

· Paid vacation and sick leaves.

· English lessons, gym.

· Competitive salary level.

We're seeking a Sales Manager to join our growing marketing team. Our ideal candidate possesses robust communication and analytical abilities, excels in collaborating with clients and internal stakeholders, and demonstrates a curious nature, diving deep into data to offer solution-oriented recommendations. Join us as we strive for growth together!

Key Responsibilities:

• Recruit new advertisers

• Maintain effective communication with clients, fostering long-term partnerships

• Analyze and report on publishing performance, identifying growth opportunities

• Set up and promote offers within the team and clients

Knowledge and Skills:

• 1+ year experience as a Sales Manager

• Proficient in research

• Understanding of sweepstakes and voucher markets

• Commercial experience with B2C products

• Upper-intermediate English proficiency (verbal and written)

• Decision-making based on analytics

• Creative mindset

• Strong communication and persuasion skills

• Ambitious and structured thinker, capable of data-driven decisions

Plus Points:

• Bachelor’s degree in marketing, economics, analytics, or related field

• Business development experience

Perks:

• Competitive compensation

• Paid sick leaves and vacation time (24 days/year)

• Flexible working hours

• Opportunities for professional growth

• Dynamic and friendly work environment

We're excited to welcome you to our team!

WorldTicket is currently looking for an experienced, innovative, and detail-oriented Team Lead to be based in our Kyiv office (you may work remotely).

 

We are a product company with global team and a global customer base, constantly improving existing services and growing our expertise.

Our ideal candidate is passionate and hands-on team leader, mentor, responsible for 5+ engineers, Able to create an impact on the design and development of products, endsoring Agile thinking and following scrum processes to ensure team productivity and fast time to market.

Key functions and responsibilities include:

• Take full ownership of your work from the initial design phase through to production
• Design detail technical solutions using best available technology
• The individual must demonstrate detailed understanding of the software lifecycle process and have worked in an Agile environment
• Establish team goals and milestones
• Develop reusable, stateless and styles components
• Experienced in designing and building multi-tenant, scalable micro services system 
• Capable to design and implement Java-based backend services using a current technology stack and adhering to DDD,  Clean Code and SOLID Principles in Object Oriented Programming
• Creative thinker with excellent communication skills
• Self-learner, strong can-do attitude and great interpersonal skills.

Knowledge, Skills, and Experience

• At least 2 years experience leading the team
• At least 5 years Java development experience
• Experience with AWS and K8S is an advantage
• Familiar with CI/CD tools
• Algorithms and Data Structure knowledge
• Experience working with GraphQL, Rest, Spring, Kafka, Redis, PostgreSQL, MongoDB
• Experience working in containerized environment
• Familiarity with Agile/ Scrum methodology and strong understanding of Agile based SDLC
• Excellent & Fluent English verbal and written communication skills
• Uncompromising 'Can-Do' approach
• Business Understanding: Experience with Aviation / Travel Tech  is a major plus

It would be a plus:

• Experience with Kafka 
• Knowledge of cloud platforms such as AWS, Azure, and related services
• Airline industry experience is a big plus

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)
 

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Remote-friendly role, depending on location eligibility
• Long-term employment
• Competitive salary 
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.