Jobs at Djinni

At ZentixSoft, we live by the "People over processes" principle. Right now, we are scale-engineering a high-performance backend and containerized ecosystem for an international enterprise partner. 
 

The Setup: This is a long-term Outstaffing contract (12+ months roadmap). 
 

What You Bring to the Table:

Standout Capabilities (Highly Valued):

• Direct familiarity with confidential computing frameworks (hardware/software levels) and low-level container runtime mechanics.
• Hands-on exposure to AI Agents, LLM-driven architectures, and machine learning infrastructure.
• Practical background managing NVIDIA GPU clusters within production or staging environments.
• Solid experience with automation pipelines, DevOps workflows, and CI/CD setups (e.g., GitHub).
   

Core Technical Stack & Competencies:

• Synergy & Communication: You excel as an independent contributor within a distributed, remote setup, and seamlessly sync with global partner teams to integrate new tools and resolve infrastructure bottlenecks.
• Proactive Security Ecosystems: You actively monitor threat vectors in containerized workflow security and are eager to participate in open-source communities while maintaining commercial release standards.
• Problem Solving under Pressure: You possess elite troubleshooting and debugging skills, with a proactive attitude toward diagnosing complex, critical customer support issues.
• Cloud Architecture: You are comfortable interacting with major public clouds (AWS, Azure, or Google Cloud), leveraging native cloud SDKs to build or deploy services.
• Orchestration Mastery: You offer 3+ years of intensive experience with Kubernetes and container engines (Docker, etc.), alongside a thorough understanding of OCI specifications.
• Systems Fundamentals: You possess 3+ years of professional backend development in Go OR Rust, heavily backed by a clear grasp of web services, networking protocols, SSL/TLS, and PKI.
   

Why Join ZentixSoft?

💸 Financial Growth: Competitive compensation paired with a transparent Salary Review framework.

⚖️ Zero Noise: No micromanagement, no invasive tracking software, and zero forced overtimes.

🦾 Direct Influence: An autonomous culture where your architectural insights actually drive the roadmap.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to EUR rate;
• Medical insurance after the trial period
• English classes;;
• Schedule 8 am - 1 am Kyiv Time( 8 working hours + 1 hour of a break during this period of time)
• Corporate training and parties
  
   

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Привіт! Ми шукаємо Financial Manager до нашої зграї в SharksCode 🦈💙
SharksCode — українська IT-компанія, що створює високотехнологічні програмні рішення та платформи для B2B-ринку, зокрема у сфері iGaming.

Ми шукаємо Financial Manager, який допоможе посилити фінансову функцію компанії та забезпечити ефективне управління платіжними процесами, фінансовою звітністю та операційними фінансовими процесами.
У цій ролі ви будете працювати з фінансовими даними, платіжними системами, банками та внутрішніми командами, забезпечуючи прозорість і стабільність фінансових операцій.

Ми очікуємо, що ти:
– Маєш від 1 року досвіду роботи на аналогічній позиції.
– Маєш просунутий рівень роботи з Microsoft Excel (формули, бажано макроси).
– Маєш досвід роботи з Power BI або іншими BI-інструментами.
– Маєш аналітичний склад мислення та вмієш працювати з великими обсягами даних.
– Маєш базовий рівень англійської мови (від Pre-Intermediate).
– Маєш розвинені комунікаційні навички та вмієш ефективно працювати в команді.

Твої майбутні задачі:
– Проведення щотижневих та щомісячних масових платежів (Україна та ЄС).
– Робота з фінансовими та платіжними сервісами (Fondy, LiqPay, Quaderno, Stripe, Solidgate, Przelewy24 тощо).
– Контроль та поповнення балансів бізнес-сервісів (SMS, телефонія, реклама тощо).
– Участь у підготовці щомісячної, квартальної та річної фінансової звітності (P&L, Cash Flow, управлінські звіти).
– Оптимізація операційних процесів фінансового відділу.
– Виставлення рахунків для клієнтів та партнерів (Україна та ЄС).
– Звірка залишків на рахунках та контроль фінансових операцій.
– Управління багатовалютними платіжними потоками (USD, EUR) через різні платіжні методи та PSP.
– Взаємодія з банками, платіжними системами та партнерами.
– Контроль балансів, лімітів та ліквідності партнерів.
– Вирішення розбіжностей у платежах та фінансових розрахунках.
– Співпраця з внутрішніми командами та зовнішніми партнерами у дистанційному форматі.

Буде плюсом:
– Досвід участі у погодженні фінансових умов у договорах (курси валют, форми актів, реєстри тощо).
– Досвід фінансового прогнозування витрат та доходів.
– Досвід роботи з міжнародними платіжними системами та фінансовими сервісами.

Ми пропонуємо:
🌴 24 оплачуваних дні відпустки, 14 лікарняних та 5 days off.
⏰ Гнучкий початок робочого дня — з 9:00 до 11:00.
🏥 Медичне страхування.
💰 Бонуси та премії за результати роботи та досягнення команди.
🐶 Офіс у центрі Києва, де завжди раді твоєму улюбленцю — ми pets friendly.
💆 Lounge area в офісі, щоб переключитися від тасок.
🎾 Падел-теніс, футбол і тренування на полігоні для тих, хто любить активний відпочинок.
📚 Компенсацію навчання, внутрішні мітапи та воркшопи, а також доступ до корпоративної LMS з курсами.
🎁 Корпоративну валюту, яку можна обмінювати на мерч, подарунки або додаткові бенефіти.

Зацікавила вакансія? Надсилайте резюме - будемо раді знайомству.

Location: Romania

Job Description

The skills and qualifications required for this role:

• 2+ years of relevant technical experience.
• Strong experience in Web APIs: REST, SOAP, GraphQL, oAuth, pagination.
• Experience in data formats such as JSON, XML, CSV, etc.
• Strong knowledge of Postman, SOAP UI,…
• Knowledge of common network protocols: HTTPS, FTP, SMTP, etc.
• Experience with iPaaS platforms or ETL is a plus.
• Coding/scripting background, preferably in PHP (or willingness to learn PHP).
• Proficient in SQL queries and have a good understanding of relational data models.
• Strong communication skills
• Proven experience building strong relationships with stakeholders
• Knowledge of Qlik products (Qlik Sense, Qlik Talend Data Integration, ...) is a plus.

Key Responsibilities & Tasks

• Become an expert on Qlik Automate and other Qlik Sense products with a specific focus on connectivity.
• Maintain and improve our 80+ internal and external API connectors and help us grow our connector suite for enterprise customer use cases.
• Become an expert in Qlik’s APIs for products such as Qlik Sense, Qlik AutoMl, Qlik Talend Data Integration, Qlik Answers …
• Research external platforms (e.g. CRM systems like Salesforce, AI/ML platforms,…) and API documentation to design and implement the best connectivity approach.
• Perform manual and automated testing and write documentation for our connectors.
• Collaborate with other connector team members and help drive continuous improvement in the team.

• Coordinate closely with our stakeholders in product management and related development teams about delivery timelines and risks.

   

Department/Project Description

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 15 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

About the team

The Workflow Automation development team is looking for an Integration Engineer to join our Qlik Automate product development team. This role will specifically focus on connectivity development to external applications.

Qlik Automate plays a central role in automating and orchestrating inside Qlik Sense and allows customers to integrate seamlessly with 3rd party applications. We currently have a suite of 80+ internal and external connectors and plan on growing this in the future.

Keyskills - Must Have

• REST
• JSON
• Postman
• HTTPS and TLS/SSL

• SQL

   

Keyskills - Nice to Have

• Qlik products
• PHP
• SOAP
• SOAP UI
• oAuth
• XML
• GraphQL

The client is one of the leading automotive OEMs in the United States. The project aims to expand the client's development team and support the implementation of the HMI and Middleware components for a next-generation automotive platform, specifically tailored for high-performance and racing features.
The scope includes close collaboration with the client's engineering teams to deliver high-quality, reliable, and performance-optimized software solutions that meet the demanding requirements of racing environments.

• Responsibilities:

  • Code, debug, document, and maintain portions of software.
  • Perform unit and integration testing.
  • Participate in peer code and design reviews.
  • Participate in estimation and planning sessions.
  • Contribute to development of technical project documentation and user documentation.
  • Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation.
  • Participate in conference calls and face-to-face meetings with the Customer and Customer partners.
  • Comply with the best engineering practices, the technical standards and the quality criteria set forth on the project.
  • Report status and progress according to the project rules.
  • Spot current deficiencies in the development process, adopted procedures and engineering practices, environment configurations, etc., and suggest improvements.
  • Escalate technical issues to Tech Lead and Product Owner.
  • Improve your qualification within the areas of expertise at various training courses, seminars and/or other educational organizations

• Mandatory Skills Description:

  POSIX (C++/C++17) skills
  Unreal Engine 4.0 or never
  Experience in embedded systems
  SOME/IP is a messaging bus (a bit like MQTT.)
  CommonAPI C++ is an implementation of a networking protocol that can generate serialization and communication code.

• Nice-to-Have Skills Description:

  Franca is a language for defining service interfaces (a bit like the proto2/proto3 syntax of Protocol Buffers but with more focus on RPC.)
  Experience with open-source-software, scripting, CMake and Make is a strong plus

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.
 

As a Senior Growth Analyst at Readdle, you’ll own the numbers behind how Spark grows. From the first ad impression to long-term renewals, you’ll make sense of the data, design event structures, and ensure everything is measurable. You’ll dig into funnels, uncover insights, and build dashboards that make growth performance crystal clear for product and marketing teams.

What will you do:

• Transform and analyze large datasets in BigQuery and Amplitude to uncover trends, anomalies, and actionable insights across the user journey.
• Build and maintain self-serve dashboards in Tableau and Google Sheets that reduce ad-hoc reporting requests and establish a clear source-of-truth for growth metrics.
• Define, document, and QA event structures for new features, campaigns, and experiments; build a robust monetization measurement system to support pricing and migration decisions.
• Analyze user funnels across ads, store, onboarding, in-app usage, purchases, and cancellations to identify drop-offs and growth opportunities.
• Design and monitor A/B experiments and feature launches; validate results and ensure long-term impact tracking.
• Proactively surface insights, hypotheses, and growth opportunities to marketing and product teams; shape quarterly prioritization with impact scenarios to influence roadmap decisions.
• Build forecasting and scenario models for installs, conversions, retention, and revenue.
• Ensure data integrity across tools and pipelines through established QA processes; work with Appsflyer to track attribution and optimize acquisition reporting.

About you:

• 5+ years in growth, product, or marketing analytics in a B2C or SaaS environment, with experience supporting pricing, monetization, or migration initiatives in subscription-based products.
• Strong SQL skills and experience with BigQuery or similar cloud data warehouses (Redshift, Snowflake); proficiency in Tableau and/or Amplitude for dashboards and complex data visualization.
• Experience with Appsflyer or other attribution platforms; familiarity with Python for data analysis and automation is a strong plus.
• Solid understanding of product analytics (funnels, cohorts, retention, event tracking), statistics, A/B testing, and concepts like segmentation, churn, or LTV modeling.
• Proven ability to design self-serve dashboards and act as a strategic thought partner to PM/PMM teams, not just an executor of analytics requests.
• Comfortable working cross-functionally with product, marketing, and engineering teams with a proactive, curious, and coachable mindset.

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

About the Role

InterLink is seeking an experienced Project Manager with the background in software development and IT to join our Project Management Office (PMO). Our PMs are responsible for end-to-end project delivery across various sectors. They collaborate closely with clients, developers, and stakeholders, ensuring smooth project execution using Agile methodologies, particularly Scrum.

Responsibilities

As a Project Manager at InterLink, you will:

• manage project delivery from initiation to closure;
• define project scope, goals, and deliverables;
• plan and manage project resources;
• oversee Agile ceremonies (daily stand-ups, sprints);
• manage client communication and expectations;
• ensure timely delivery and alignment with client requirements.

What We Offer

InterLink offers the right candidates:

• a contract-based cooperation;
• work in a dynamic, motivated team;
• opportunities to manage diverse and impactful projects;
• an open knowledge-sharing culture and modern project infrastructure.

If you have experience in product development, project management in outsourcing is twice as fun! You get the satisfaction of delivering a tangible, measurable product while enjoying the variety of working across different domains—keeping things dynamic and preventing boredom.

Expectations

This is what is expected from the successful candidate on this position:

• Long-term Commitment. Our projects are usually long-term. That's why we ask our team members for a minimum of 1 year commitment from their side.
• Full-time Work. Our customers expect us to work full-time on their projects, so we kindly ask our team members the same. On average this means 40 hours per week.
• Synced Schedule. The nature of our projects requires maximum schedule overlap for effective collaboration between everyone involved.

• Team Meetings. We believe that clear communication is the key to success. Our teams have regular meetings: daily sync-ups, planning sessions, code review.
   

  Required Skills:

• We look for the candidates who have:
• minimum 2 years of experience in management in a technology-driven environment;
• good understanding of SDLC and practical experience of running software development projects is a must;
• experience with Agile methodologies;
• ability to make well-informed decisions confidently and take full responsibility for their outcomes;
• strong leadership, planning and communication skills;
• English level — Intermediate+ for verbal communication and correspondence with our UK and US clients.

Recruitment Stages:

• application registration via google form
• technical quiz
• interview with PMO
• interview with CEO
• offer

Are you interested in working with cutting-edge technologies and developing high-performance applications capable of handling over 2 million data queries per second? If so, we have the perfect job for you at LoopMe! 

We are a team of skilled engineers who develop and maintain real-time bidding platforms for global advertisers. As part of our team, you will work alongside other talented engineers on a daily basis, using technologies such as Java, Postgres, Clickhouse, Kafka, and others to scale performance, optimize cloud infrastructure, and create innovative features for our various product lines. At LoopMe, we follow Agile methodology to deliver features rapidly to the market. 

Join us and be a part of our mission to push the boundaries of what is possible in the advertising industry!
 

What we need

We are looking for a Senior Java Backend Engineer to help build out our high-load ad serving system, capable of handling over 2M requests/second under 50ms response time.
 

What you'll be doing

• Developing features and performance optimisation for our Java ad-serving application
• Implementing complex targeting algorithms developed by our data science team into the core ad-serving flow
• Implementing backend for BI ad-hoc queries
   

Must have skills

• Java 17+ (Spring Boot, Gradle)
• REST API design and implementation
• SQL (PostgreSQL) + experience with schema migrations
• Experience with microservices architecture
• Production experience with GCP or similar cloud platform

Strong testing practices (unit + integration

Nice-to-have

• GraphQL (consumer or provider side)
• OpenRTB / ad tech domain knowledge
• Kubernetes / GKE
• Experience with event-driven systems
• AI/agentic coding tools (Claude Code, Copilot)

Soft skills

• Can operate independently on ambiguous problems
• Comfortable working with a distributed team (Ukraine, Poland, UK)
• Willing to mentor mid-level BE devs

Benefits:
 

• Competitive compensation package
• Flexible working schedule and the hybrid type of work
• Annual performance bonus (up to 10%)
• One month of workation (you can work from any part of the world for one month)

To all recruitment agencies: LoopMe does not accept agency resumes. Please do not forward resumes to our jobs career page, LoopMe employees or any other company location. LoopMe is not responsible for any fees related to unsolicited resumes.

An international digital marketing agency focused on the iGaming niche is looking for Middle Linkbuilder - Middle Outreach Specialist.

You are our ideal candidate if you:

• Have at least a year of experience in Linkbuilding.
• Have strong SEO knowledge.
• Can communicate in English
• Are an advanced user of Google Sheets.
• Ability to work with Ahrefs and mailing tools.
• Can identify and solve problems at an early stage.
• Complete tasks responsibly and on time.
   

Bonus points if you:

• Finished SEO training course
   

Your responsibilities:

• Searching for potential donors by analyzing competitors, marketplaces, and alternative sources.
• Creating email campaigns to gather info from webmasters.
• Managing and updating the database.
• Providing reports.
• Working with databases to provide data on request.
   

We offer:

• Full-time employment (remote or office-based, your choice).
• A dynamic and engaging work environment in an international setting with opportunities for professional growth.
• Involvement in exciting projects within one of the most innovative industries.
• Linkbuilding and Outreach workshops.
• Support for team development and growth.
• Bonus system.

An international digital marketing agency focused on the iGaming niche is looking for an experienced Outreach Specialist.
 

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.
 

Who You Are You’re our ideal candidate if you:

• Have at least 1 year of experience in the iGaming niche
• Have worked with complex GEOs
• Can communicate confidently with webmasters in English (and other languages are a plus)
• Know how to use Ahrefs to analyze link quality
• Are highly proficient in Google Sheets
• Are proactive in identifying and solving problems early
• Take ownership of tasks and meet deadlines consistently
   

Nice to Have

• An existing database of donor websites and intermediaries
   

What You’ll Be Doing

• Researching potential donor sites through competitor analysis, marketplaces, and other sources
• Creating and managing outreach email campaigns
• Maintaining communication with webmasters and intermediaries
• Managing and regularly updating internal databases
• Creating content briefs for guest post orders
• Planning and purchasing monthly guest post placements
• Ensuring proper placement and quality control of donor websites
• Providing regular performance and progress reports
   

What We Offer

• Full-time employment — remote or in-office (your choice)
• A dynamic and engaging international work environment
• Opportunities for professional growth and development
• Participation in exciting projects within one of the most innovative industries
   

If this sounds like the right fit for you, we’d love to hear from you!

We are looking for an AI-driven PHP Developer to join our team building next-generation healthcare infrastructure.
 

You’ll work on products focused on credentialing, compliance, staffing, provider workflows, and operational automation. We move fast, ship often, and use AI deeply across engineering and product workflows.

This is not a traditional engineering role. We are looking for builders with strong product thinking, ownership mentality, and experience working with modern AI tooling.
 

Responsibilities:

• Build backend applications and services using PHP/Laravel
• Design scalable REST APIs and backend architecture
• Work with PostgreSQL and scalable data models
• Build asynchronous workflows using AWS SQS, RabbitMQ, or Kafka
• Contribute to AI-native automation and workflow systems
• Collaborate closely with product, design, and engineering teams
• Participate in architecture and technical decision-making
• Own features end-to-end, from idea to production
• Write clean, maintainable, production-ready code
• Help improve engineering standards and platform scalability
   

Requirements:

• 4+ years of backend/full stack development experience
• Strong PHP and Laravel experience
• Experience designing and integrating REST APIs
• Solid PostgreSQL knowledge
• Experience with asynchronous systems and queues
• Strong understanding of scalable backend architecture
• Comfortable working in fast-moving startup environments
• Strong ownership mentality and proactive mindset
• Product thinking, not just implementation skills
• Ability to move fast, learn quickly, and adapt constantly
• Strong problem-solving and communication skills
• English level B2+
   

Frontend (Nice to Have)

• Experience with React, Vue.js, or modern frontend frameworks
• Basic understanding of frontend architecture and UI integration
• Experience collaborating on full stack applications
   

We actively use Claude and AI-assisted engineering workflows every day. This is a core part of our development culture.

AI tools already cover much of routine engineering work. 
We are looking for engineers who can think critically, make product decisions, improve systems, and drive execution.

The company helps hotel chains like Hilton and Marriott transform front-desk staff into revenue generators through upselling training and analytics. Their IN-Gauge SaaS platform empowers frontline teams across 2,000+ properties in over 100 countries.

- Implement scaling of the case detection process (scanner)
- Split API into multiple API services
- Emulate pubsub/cloud run locally
- Implement scaling of the case detection process (scanner)
- Split API into multiple API services
- Emulate pubsub/cloud run locally
- Extract & process data using PySpark + S3 (Kafka/Kinesis — bonus)
- Write & optimize SQL on PostgreSQL/Redshift; use DynamoDB as data source/sink
- Run and debug ETL jobs on Glue or EMR; monitor via console/Spark UI

Must-have skills:
- Data engineering - 5 years, 
- AWS - 3 years (1 year latest project), 
- Spark/PySpark - 2 years (1 year latest project)
- English B2+

We’re looking for a Customer Support Lead to build and scale a modern B2C support operation that delivers seamless customer experiences across AI-powered and human support channels.

In this role, you’ll own the entire customer support function — from designing a tiered support model with AI voice agents and human escalation flows, to building operational processes, managing support performance, and scaling a high-performing support team.

This is a great opportunity for someone with strong experience in consumer support operations who enjoys building processes from scratch, improving customer experience through automation and data-driven insights, and working cross-functionally in a fast-moving startup environment.

Your responsibilities will include:

• Design and manage a tiered support model with AI voice agents as the first line of support, human agent escalation, and Jira workflows for engineering-related issues.
• Build and maintain a comprehensive Help Center, including FAQs, troubleshooting guides, and self-service support resources.
• Own and optimize the consumer refund and dispute resolution process.
• Manage all customer support entry points, including in-car voice support, QR-code support flows, and support links in order confirmations and order history.
• Coordinate support workflows and escalation processes with OEM partners.
• Handle and optimize resolution workflows for common customer issues such as missing or incorrect items, order accuracy issues, payment edge cases, and cancellations.
• Hire, onboard, train, and scale customer support agents as support volumes grow.
• Define, track, and improve support KPIs and SLAs across all customer support channels.
• Track and report OEM-specific support metrics, operational trends, and issue breakdowns.
• Maintain operational reporting for internal stakeholders and external partners.
• Collaborate closely with Product and Engineering teams to turn customer feedback and support insights into product and operational improvements.
• Identify opportunities for automation, process optimization, and customer experience improvements across the support organization.

What we expect from you:

• 3+ years of experience building or managing B2C customer support operations in consumer commerce, food delivery, mobility, or on-demand services.
• Hands-on experience designing support processes, workflows, tooling, and Help Center infrastructure from scratch.
• Strong understanding of tiered support operations, including AI/chatbot-first support models and human escalation workflows.
• Experience managing refunds, disputes, and customer resolution processes in high-volume consumer environments.
• Experience working cross-functionally with Product, Engineering, Operations, and external partners.
• Strong operational mindset with the ability to work effectively in fast-moving startup environments and under launch deadlines.
• Experience defining, tracking, and improving support KPIs, SLAs, and operational reporting.
• Data-driven mindset with the ability to identify operational bottlenecks and customer pain points through support analytics.
• Excellent communication, organizational, and stakeholder management skills.
• Remote (Full-Time), with expected availability for calls during PT/ET morning hours.
• Strong spoken and written English communication skills.

Nice to have:

• Experience with AI-powered support platforms or conversational AI systems.
• Hands-on experience with Intercom, Stripe, Jira, or similar customer support and operations tools.
• Experience supporting automotive, mobility, or OEM-integrated products.
• Background in scaling support operations in startup or high-growth environments.
• Experience building support dashboards and operational reporting frameworks.

What we offer:

• Interesting projects and technical challenges that support both professional and personal growth.
• A long-term project with stability and impact.
• A flexible, results-oriented schedule with hybrid or remote work options.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive onboarding/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• The opportunity to work in a Top Employer company (DOU 2025).
• 15 days of paid vacations and 5 sick leaves.

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we’re passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S. We’re here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value strong communication, autonomy, and a high level of business orientation. This role requires close collaboration with stakeholders, proactive requirement discovery, and the ability to work effectively in a fast-changing environment without waiting for fully documented inputs.
To thrive in this role, we’re seeking candidates with 2–3+ years of commercial engineering experience, hands-on experience building AI agent solutions, strong Python and/or TypeScript fundamentals, and the ability to design custom tool-using agent loops from scratch. Experience with agent frameworks, evaluation systems, and observability tooling will be a strong advantage.
 

About the project : The project is focused on building production-grade AI agent capabilities for the U.S. healthcare domain. The engineer will work on agentic product features, legacy-system integrations, and supporting components such as scrapers and tool layers, helping automate complex workflows in an environment with significant real-world business impact.
 

Requirements:

• 2–3+ years of commercial engineering experience
• Ability to build a tool-using agent loop from scratch, including tool calling, structured outputs, stop reasons, parallel tool use, and error recovery
• Strong understanding of context engineering, including what to write, select, compress, and isolate
• Hands-on experience with modern agent frameworks or SDKs such as LangGraph, Claude Agent SDK, OpenAI Agents SDK, or Pydantic AI
• Working knowledge of Model Context Protocol (MCP)
• Experience building or extending evaluation harnesses, solid Python and/or TypeScript skills, and Upper-Intermediate English

Responsibilities:

• Design and implement agentic features end-to-end, from prototype to production.
• Build and maintain agent loops, tool layers, context management, persistence, sub-agent orchestration, observability, and safety hooks.
• Define quality standards for agent performance by creating golden datasets, writing evaluations, and setting up regression checks.
• Instrument agents with proper tracing and telemetry, and investigate production behavior using real execution traces.
• Work directly with client stakeholders to elicit and refine requirements, translate them into technical scope, and align on expected outcomes.
• Make pragmatic build-versus-import decisions when selecting frameworks, tools, and external components.
• Participate in architecture discussions and code reviews, contributing to scalable and production-ready engineering decisions.
• Move between projects and priorities as needed, taking ownership of delivery in a fast-changing environment with a high degree of autonomy.

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule.
 

Hiring process: HR interview + tech specialists  
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

Who we are 

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.  

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support. 

Driven by passion, we play a substantial role in shaping the future of data management. 
 

Product that needs your engagement 

Connectivity — An enterprise B2B product at the intersection of AI and corporate data infrastructure. It enables organizations to securely connect modern AI agents and LLM-based assistants to their internal data sources — relational databases, data warehouses, and SaaS systems — while maintaining strict governance, access control, and auditability. The product is deployed on-premise within the customer’s infrastructure, which makes security, compliance, and admin experience first-class concerns alongside end-user value.
 

Your future challenges

You will drive the development and continuous improvement of the product by shaping the vision, strategy, and roadmap. You will act as a bridge between business stakeholders, IT and security teams on the customer side, and the development team — ensuring that what we ship reconciles three perspectives: end-user usefulness, administrator control, and enterprise-grade security and compliance.
 

Impact you will make 

• Deeply understand product vision, business model, and platform architecture (devart.com and portals) to drive informed decisions.
• Gather and analyze user needs, support feedback, funnel data, and stakeholder input to shape product direction.
• Define, own, and continuously refine roadmap and backlog for web systems, portals, identity, and checkout flows — aligned with business, revenue, and monetization goals.
• Write user stories and acceptance criteria, conduct backlog refinement, and prioritize features based on business value, dependencies, and risks.
• Drive Agile processes end-to-end: sprint planning, backlog grooming, standups, retrospectives, release management, and large-scale delivery planning across multiple systems.
• Coordinate delivery with Web, IT, and Presentation Content teams ensuring CI/CD collaboration and shared ownership of performance metrics including Core Web Vitals.
• Lead cross-functional collaboration across Product, IT, Sales, Marketing, Support, Legal, and Finance — managing expectations, resolving dependencies and conflicts.
• Monitor platform performance through traffic, conversion, behavioral metrics, KPI dashboards, and A/B testing; define and track KPIs, make data-driven strategic decisions.
• Present roadmap updates, KPIs, and progress to stakeholders and participate in executive-level discussions.
• Establish engineering best practices and collaboration standards together with Head of Engineering.
• Lead team development: performance discussions, feedback, hiring, onboarding, and team scaling.
   

Skills we are looking for 

• 5+ years in Product Management, Software Development, or related technical roles.
• Strong experience leading cross-functional teams, driving large-scale initiatives, and managing product roadmap aligned with business goals.
• Experience with platform-level, SaaS, or enterprise products; preferably data-intensive, integration-heavy, or database-related.
• Solid understanding of enterprise data infrastructure: relational databases, data warehouses, SaaS data sources, basic SQL.
• Understanding of data governance, access control, and authentication models (RBAC, OAuth, API keys, audit logging).
• Awareness of enterprise security and compliance considerations, including cloud/on-premise deployment models.
• Working knowledge of the AI ecosystem: LLM providers, AI assistants, agents, and external integrations.
• Experience writing user stories, acceptance criteria, managing and prioritizing product backlog.
• Strong understanding of Agile methodologies (Scrum / Kanban) and modern product delivery practices across the full SDLC.
• Experience defining and tracking KPIs, A/B testing, and data-driven optimization; financial acumen including ROI estimation and budgeting.
• Basic understanding of UX/UI principles for admin consoles and configuration-heavy enterprise interfaces.
• Understanding of web architecture, APIs, identity and authentication systems, and frontend/backend performance fundamentals.
• Experience with platform modernization and third-party/vendor integration management (e.g. billing providers such as 2Checkout).
• Degree in a technical field; advanced certifications in Product Leadership, Project Management, or Architecture are a plus.
   

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Product Interview
• Technical Interview
• Offer Call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.

The timeframe for feedback between interview stages may take up to 2 weeks.