Jobs at Djinni

Join our Team!

We’re looking for a strategic, results-driven marketing lead to structure, lead, and scale the marketing function across our two core products. You’ll manage team and work directly with the C-suite to set KPIs, build systems, and drive growth.

Responsibilities

• Build and execute half-year and full-year marketing strategies.
• Define and track KPIs for performance, lead generation, and team productivity.
• Lead weekly planning, execution monitoring, and monthly reporting of all marketing efforts.
• Systemize the lead acquisition + lead management flow.

• Spot growth opportunities, test new channels, and scale what works.

   

Qualifications

• 3+ years in digital marketing, with a proven strategic and team leadership background.
• Proven leadership experience in B2B marketing, ideally in FinTech, Payments, Cards, AdTech, or iGaming.
• Experience in Affiliate Marketing and paid performance channels (Google, Meta).
• Understanding of the affiliate / media buying ecosystem.
• Strong analytical skills — confident with dashboards, KPIs, and reporting.
• Proficiency in applying AI tools for work tasks.
• PR and partnership management experience is a plus.
• Upper-intermediate English (B2).

We Offer

🌍 Remote work from anywhere
🌴 Unlimited paid vacation days
🤒 10 paid sick days
🗣 English classes
📚 Take part in conferences worldwide

We are New Wave Devs, a senior engineering team. We are hiring a Senior Go engineer to embed long-term with our client, a Netherlands-based AI-native creative-tools company building the backend of their AI Studio product.

It is a fast-paced product team: new frontier AI models are pushed into production within a day or two of release. You will own real pieces of the backend and work directly with their engineers.

What you will do:
• Design and scale Go microservices that manage the lifecycle of AI generations (image, video, audio, 3D, vector)
• Build and run RAG pipelines and agent orchestration around production models
• Handle long-running, resource-intensive inference tasks and high data throughput: queues, backpressure, retries
• Work with AWS (EKS, S3, Lambda), Kafka and SQS for async processing, ConnectRPC / gRPC / GraphQL
• Bridge AI model outputs into user-facing creative workflows

You should have:
• 5+ years backend, Go-first
• Hands-on LLM or RAG work that reached production, not API calls from a prototype: LangChain, LangGraph, pgvector or similar
• AWS (EKS/K8s), Kafka or SQS, gRPC/ConnectRPC, microservices at scale
• Ownership mindset, comfortable when specs are not perfect, able to switch between shipping fast and building for scale
• Real interest in the product itself. The client asks about it directly.
• Good English, daily work with the client team

We offer: long-term full-time contract through New Wave Devs, competitive rate, fully remote, fast start, days not weeks. Two technical interviews with the client's engineers, screen share and real code.

Project Description:

We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.

Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

Responsibilities:

• Communicate directly with client-side BAs, POs, and end users
• Elicit, elaborate, and document business and functional requirements
• Develop UI mockups for features
• Prepare test cases for features
• Conduct early acceptance testing
• Investigate data discrepancies
• Facilitate and coordinate demos for end users

Mandatory Skills Description:

The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.

Hard skills:

• Proven background in system and business analysis with practical knowledge of requirement formulation techniques
• Domain-specific experience in banking client onboarding processes
• Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
• Advanced Excel skills for data analysis and reporting
• Fluency in English (C1 level), both spoken and written

Soft skills:

• Excellent communication abilities to effectively convey complex information
• Self-driven and capable of working independently without supervision

Nice-to-Have Skills Description:

• Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
• Proficient in SQL, allowing for efficient data querying and manipulation.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Head of VIP Operations to own the entire VIP business vertical across PreVIP, VIP, High Roll, Recovery, and Reactivation. You will be responsible for commercial performance, player lifecycle management, and revenue growth while leading multiple operational teams.
 

Responsibilities

• Own the end-to-end VIP lifecycle across PreVIP, VIP, High Roll, Recovery, and Reactivation.
• Drive VIP revenue growth and own key commercial KPIs.
• Lead multiple teams through Heads and Team Leads.
• Optimize player retention, reactivation, and PreVIP to VIP conversion.
• Partner with the Retention team to maximize the commercial impact of campaigns and offers.
• Build and scale efficient VIP operational processes.
• Analyze business performance and drive continuous improvements.
   

Requirements

• 5+ years of leadership experience in VIP Operations within the iGaming industry.
• Proven experience managing the full VIP lifecycle, including High Roll.
• Strong ownership of commercial KPIs (P&L, IN/OUT, Hold, Churn, or similar metrics).
• Experience leading multiple teams through Heads and Team Leads.
• Deep understanding of VIP player behavior, retention, and lifecycle management.
• Strong analytical and strategic decision-making skills.
• Experience with PreVIP operations will be considered an advantage.
   

We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Direct ownership of VIP business performance with the opportunity to shape strategy and drive revenue growth
   

Ready to take ownership of one of the most important business verticals in a fast-growing iGaming company? We'd love to hear from you.

We are looking for an experienced Head of Acquisition to take full ownership of player acquisition across Tier-1 markets.
 

You will lead an existing Acquisition team, shape the acquisition strategy, manage budgets, and drive the growth and efficiency of our acquisition channels. You will have a high level of autonomy and direct ownership of acquisition performance and business results.
 

Responsibilities

• Develop and execute the overall player acquisition strategy across Tier-1 markets;
• Lead, manage, and develop the existing Acquisition team;
• Own acquisition budgets and ensure efficient allocation of spend;
• Scale high-performing acquisition channels and identify new growth opportunities;
• Analyze campaign and channel performance and make data-driven decisions;
• Own and improve key metrics such as CPA, CAC, ROI/ROAS, FTD, LTV, conversion rate, and retention;
• Optimize the player acquisition funnel from the first touchpoint through FTD and further monetization;
• Set team KPIs, targets, and performance standards;
• Forecast acquisition performance and budget requirements;
• Monitor traffic quality and overall acquisition efficiency;
• Work closely with Product, CRM, Analytics, BI, Creative, and other teams;
• Stay up to date with market trends, competitors, and new acquisition opportunities.
   

Requirements

• 3+ years of experience in Acquisition / Performance Marketing;
• Previous experience in a Head / Lead role;
• Strong hands-on experience in iGaming / Gambling;
• Proven track record of working with Tier-1 GEOs;
• Experience managing acquisition budgets and scaling traffic;
• Strong understanding of performance marketing and player acquisition;
• Strong knowledge of CPA, CAC, ROI/ROAS, FTD, LTV, conversion rate, and retention;
• Experience managing and developing an existing team;
• Strong analytical and strategic mindset;
• Ability to take full ownership of acquisition performance and business results;
• English — Upper-Intermediate or higher.
   

Would be a plus

• Experience working across multiple Tier-1 GEOs;
• Experience with both paid acquisition and affiliate traffic;
• Experience launching or scaling iGaming products;
• Strong network within the acquisition / performance marketing industry.
   

What we offer

• Competitive salary based on experience;
• Performance-based bonus / KPI system;
• Opportunity to directly influence acquisition strategy and business growth;
• Work with Tier-1 markets and international projects;
• An existing Acquisition team to lead and develop;
• High level of autonomy in decision-making;
• Remote / hybrid work format;
• Access to an in-house psychologist;
• Birthday gifts and company celebrations;
• Professional and career growth opportunities.
   

This is an opportunity to take full ownership of acquisition and play a key role in scaling our business across Tier-1 markets.

As an established market leader, our client has been processing over 18 million vehicle claims per year since 2002 with more than 1,000 employees worldwide. In our role as a digitalization expert, we combine AI-based processes and the latest technologies with the knowledge of our automotive experts. Together with our in-house research and development department, we are working to realize our vision: Car drivers around the world will have their claims fairly settled on the very same day. Would you like to shape the future? Then become part of our „DevOps Team“ now!

Responsibilities:

• You are responsible for the conceptualization, implementation, and management of the entire Software Development Lifecycle of our globally operating development teams.
• You will take on the expansion and maintenance of highly available and secure infrastructure through the use of Infrastructure-as-Code, Platform Engineering and Automation.
• You support and advise the development teams as a specialist in working with VMs, GPU clusters, containers and cloud systems.
• You lead the configuration and management of server and container systems (Windows/Linux servers) in collaboration with your colleagues.
• You play a key role in the commissioning of a Kubernetes based orchestrator.

Requirements:

• You enjoy automating processes to create more efficient workflows.
• You have 5+ years of experience.
• You are familiar with Continuous Integration and Continuous Development pipelines.
• You possess strong knowledge and hands-on experience with Amazon Web Services (AWS); this includes proficiency in managing and deploying applications on AWS, utilizing various AWS services such as EKS, S3, RDS and CloudFormation.
• You have programming skills, preferably in C# and/or Python.
• You can demonstrate solid knowledge in the administration of Linux and Windows servers.
• You are fluent in spoken and written English.
• Ideally, you are familiar with some of these technologies: Ansible, DataDog, Terraform, SonarQube, Octodeploy, CI/CD, .Net, CLI, IIS, Load balancers, Firewalls, WAF systems, Monitoring (LGTM Stack).

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for an experienced Retention Team Lead to lead our CRM/Retention team and drive the development and execution of retention strategies across the player base.
In this role, you will manage and mentor CRM Managers, coordinate the promotional roadmap, oversee segmentation and campaign quality, and ensure that retention activities are aligned with business goals, customer lifecycle strategy, and bonus economics.
You will be a key point of coordination between the CRM team and other departments, taking ownership of team priorities, major promotional events, and overall CRM execution quality.

HOW YOU WILL MAKE AN IMPACT

• Manage the day-to-day work and priorities of CRM Managers.
• Review segmentation logic and identify outdated conditions, logical inconsistencies, duplicate filters, and overlapping audiences.
• Ensure CRM Managers critically evaluate segmentation logic before launching campaigns.
• Review the quality of the team's A/B tests, including hypotheses, sample sizes, test setup, and final conclusions.
• Build and maintain the overall CRM promotional plan and calendar.
• Balance workload between CRM Managers and ensure priorities are aligned with business objectives.
• Coordinate CRM activities from initial concept through execution.
• Plan and coordinate thematic, seasonal, and large-scale promotional events.
• Develop concepts, mechanics, timelines, and communication touchpoints for promotional events.
• Distribute event-related tasks across CRM Managers and coordinate execution.
• Balance regular CRM activities with large-scale promotional campaigns and events.
• Monitor bonus economics and ensure promotional mechanics are aligned with the retention strategy and budget.
• Analyze the performance of promotional events and assess their impact on engagement, retention, GGR, deposits, and betting activity.
• Identify and prevent overlapping communications between events, regular promotions, and other CRM or risk-related flows.
• Monitor key retention metrics and use cohort analysis to evaluate the effectiveness of CRM initiatives.
• Prepare consolidated CRM performance reports for the Head of Retention/CRM.
• Coordinate tasks with Product, Marketing, BI, Design, Operations, and other relevant departments.
• Translate business requests into clear priorities and actionable tasks for the CRM team.
• Support the development and optimization of activation, retention, reactivation, and anti-churn flows.
• Identify opportunities to improve CRM processes, segmentation, customer lifecycle coverage, and team efficiency.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in CRM/Retention within the gambling industry.
• 1+ year of experience in a leadership role — Team Lead, Senior CRM Manager, Head, or similar.
• Strong understanding of retention and CRM principles:
  • customer segmentation;
  • customer lifecycle;
  • LTV and churn;
  • retention rate;
  • A/B testing;
  • bonus economics.
• Strong hands-on experience with Smartico and Customer.io.
• Experience building activation, reactivation, and anti-churn flows.
• Strong analytical skills, including cohort analysis and retention analysis.
• Basic SQL/BI knowledge.
• Experience managing team workload, priorities, and deadlines.
• Experience mentoring and developing CRM specialists.
• Experience planning and coordinating promotional or thematic campaigns.
• Strong attention to detail and ability to identify issues in segmentation and campaign logic.
• English — Upper-Intermediate or higher.
• Knowledge of HTML/CSS.

Would Be a Plus

• Experience managing promotional events in the gambling industry.
• Experience with gamification and custom promotional mechanics.
• Understanding of bonus abuse prevention.
• Experience with GlockApps, Folderly, or Google Postmaster Tools.
• Experience working with affiliate traffic and dedicated CRM flows.

WHY YOU’LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save you

If you’re reading this message, it already means a lot to us.

Our team is growing, and so is our hiring plan. That’s why we’re looking for a Talent Acquisition Specialist in Cyprus to join our team.

For us, this is a partner role, not just about closing positions. We are looking for a colleague with a business mindset, a high level of independence, and the ability to see more in candidates than just a set of hard skills.

Requirements

• Proven experience collaborating effectively with Hiring Managers as an advisor and expert, rather than an order taker
• Deep understanding of how quality hiring directly impacts business goals
• Ability to evaluate not only hard skills, but also soft skills, motivation, long-term potential, and culture fit
• Strong sense of ownership and autonomy to drive the recruitment process and make sound decisions
• Goal-oriented mindset with the resilience to tackle complex searches and find non-standard solutions

• Hands-on experience managing the end-to-end hiring lifecycle 

   

Responsibilities

• Own the full-cycle hiring process for business-critical roles
• Work closely with Hiring Managers to define candidate profiles, refine job requirements, and build tailored sourcing strategies
• Utilize diverse channels (Direct Search, Networking, Referral Programs) to uncover and engage top talent
• Conduct structured interviews evaluating candidates' hard/soft skills, values, and alignment with business goals.
• Ensure a seamless, transparent candidate journey with timely and constructive feedback at every stage
• Track recruiting metrics, optimize hiring funnels, and contribute to employer branding initiatives

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public holiday list
• Flexible working schedule
• Hybrid mode
• Medical insurance
• Extensive relocation package
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We're looking for a Senior Azure Platform Engineer to design and own the core Azure platform — landing zones, networking, API management, and Infrastructure as Code — that other engineering teams build on top of. You'll work within a platform engineering team responsible for secure, repeatable, and fully observable cloud foundations at enterprise scale.

Project
You'll build and evolve a multi-tenant Azure platform — landing zones, an API façade, and integration services — that underpins several client workloads, with security, observability, and DevOps automation designed in from day one.

Responsibilities

• Design and evolve Azure Landing Zones on a strict hub-and-spoke topology (never peer-to-peer), including VNet peering, UDRs, layered network segmentation, NSGs, WAF, private endpoints, and egress control
• Own Private DNS, Private Link, and hybrid DNS forwarding across the platform
• Build and govern Azure API Management as an architectural façade: products, versioning, revisions, policy expressions, backend abstraction, subscription and OAuth 2.0 enforcement, developer portal governance, and self-hosted gateways for on-premises backends
• Drive PaaS-first, Azure-default platform decisions across APIM, Logic Apps Standard, and Functions hosting, and explain the pattern behind every product choice
• Design modular, composable Terraform modules (Azure Verified Modules) that let new platform capabilities be added without re-platforming
• Build parameterised, multi-region and multi-instance Terraform blueprints, including configuration as code for APIM, Policy, monitoring, and DNS
• Own module versioning, release management, and golden-path onboarding templates other engineering teams can consume
• Implement automated platform testing, supply chain security for platform artefacts, and drift detection/reconciliation across instances
• Define SLOs/SLIs, health models, alerting standards, runbooks, and synthetic testing; build dashboards on Azure Monitor, Log Analytics, and Application Insights
• Harden the platform with Defender for Cloud, Entra ID managed identities, Key Vault, availability zones, and IaC-driven disaster recovery
• Integrate diagnostic settings and data connectors as code with the shared Sentinel SIEM, and implement policy as code (Azure Policy definitions, initiatives, exemptions) with compliance reporting
• Provide the private networking, identity, secrets, and observability foundation that async/event-driven workloads depend on, in partnership with the team owning messaging and event topology

• Bring ad hoc scripts and unmanaged integrations under version-controlled, reviewed, and gated DevOps pipelines, eliminating manual or scheduled-task execution outside the platform

   

Requirements

• 5+ years of experience in cloud infrastructure/platform engineering, with deep hands-on Azure expertise
• Strong knowledge of Azure Landing Zones, VNet peering, UDRs, and defence-in-depth networking (NSGs, WAF, private endpoints, egress control, Private DNS, Private Link, hybrid DNS forwarding)
• Hands-on experience with Azure API Management as a façade layer: products, versioning, revisions, policy expressions, OAuth 2.0/subscription enforcement, developer portal governance, self-hosted gateways
• Solid understanding of Azure Integration Services (APIM, Logic Apps Standard, Functions hosting) and the ability to justify pattern-driven product choices
• Advanced Terraform skills: modular design, Azure Verified Modules, environment promotion, feature-flagged components
• Experience building parameterised, multi-region/multi-instance IaC and golden-path onboarding templates for other teams
• Practical experience with Azure Monitor, Log Analytics, Application Insights, Defender for Cloud, and Sentinel SIEM integration
• Experience with policy as code, Entra ID managed identities, Key Vault, availability zones, and IaC-driven disaster recovery
• Strong analytical and communication skills, comfortable working cross-functionally with integration, security, and application teams

• Upper-Intermediate English or higher

   

What We Offer

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Project Overview

Greenfield implementation of Microsoft Dynamics 365 Business Central (Premium) for a wholesale distribution + manufacturing company (building materials / millwork domain).
 

Key Responsibilities

BC Functional Expertise

• Manufacturing: BOMs, production orders, routings, subcontracting, costing
• Advanced WMS: bin-level inventory, directed put-away/pick, warehouse flows, tally/variable UOM
• Sales & Pricing: multi-tier price lists, approval workflows, customer-specific pricing
• Purchasing: 3-way match, multi-currency, landed cost (ISV preferred)
• US Finance: AP/AR, bank reconciliation, 1099, FX gain/loss

Delivery Ownership

• Lead design workshops and drive decision closure
• Own data migration (templates, cleansing, test loads, validation)
• Coordinate ISVs (WMS, Avalara, landed cost, integrations)
• Deliver user training across business functions
• Maintain functional documentation (FDD)

QA (if included)

• Write scenario-based UAT test cases with expected results
• Manage BC sandbox environments and test cycles
• Bug triage (P1–P3)
• Define integration and regression test scenarios

Key Requirements

• Experience in BC implementations (Manufacturing + WMS essential)
• Strong in workshop facilitation and structured delivery
• Comfortable with greenfield ambiguity and multiple parallel decisions
• High attention to data accuracy (pricing, UOM, inventory complexity)

About the company

Our partner is a US-based product company that builds software for visualizing and managing specialized leave/vacation types. Their solution is used internally by teams at companies like IBM, Adobe, Meta, Google, and others.

The team currently has one DevOps engineer, and the company is growing the function — we’re hiring a second specialist to join a well-established setup.

Engineering here runs at a steady, predictable pace: no fires, no chaotic incidents, clear processes, and NO on-call rotation.
 

Main Responsibilities

– Design, implement, and manage scalable, reliable, and cost-effective AWS infrastructure using Infrastructure as Code (Terraform, CloudFormation), ensuring solutions align with best practices for security, performance, and availability
– Develop, maintain, and continuously optimize CI/CD pipelines (AWS CodePipeline, GitHub Actions, Jenkins, or similar) to automate build, test, and deployment processes
– Set up monitoring and alerting (e.g., CloudWatch, Prometheus/Grafana, Datadog) to track application and infrastructure performance; analyze metrics to fine-tune systems; troubleshoot production issues to maintain high availability
– Implement and manage security measures — IAM policies, encryption, VPC configuration, and access controls — and ensure compliance with industry standards (SOC 2, ISO 27001) through regular audits and vulnerability scans
– Monitor applications and infrastructure for security incidents, and respond promptly to contain, remediate, and document threats
– Work closely with software engineers to integrate security best practices into the SDLC, and stay current on emerging threats and trends
– Design and implement disaster recovery and high-availability strategies; regularly test and update these plans
– Perform routine system audits and proactive maintenance (patching, capacity planning, dependency upgrades) to prevent outages
– Collaborate cross-functionally with development, QA, product, and design teams
– Identify and implement process improvements to increase efficiency and reduce manual work
– Coordinate with the VP of Engineering on infrastructure and security strategy
– Create and maintain documentation for systems, processes, and best practices
– Participate in regular internal and company-wide meetings
 

Mandatory Requirements

– 4+ years of hands-on experience in a DevOps, SRE, or Infrastructure Engineering role in a commercial environment
– Strong working experience with AWS across core services (EC2, S3, RDS, IAM, VPC, Lambda, CloudWatch, Route 53), including designing for availability, security, and cost efficiency
– Proven experience with Infrastructure as Code, ideally CloudFormation (Terraform is also acceptable), including module design, state management, and safe change workflows
– Experience building and maintaining CI/CD pipelines end-to-end (build, test, deploy), with hands-on use of GitHub Actions, AWS CodePipeline, Jenkins, or a comparable tool
– Solid experience with Docker and container orchestration (Kubernetes or ECS), including image hygiene, resource limits, and deployment strategies
– Proficiency in at least one scripting or programming language used for automation (Bash, Python, or Go)
– Practical experience with monitoring, logging, and alerting stacks (e.g., CloudWatch, Prometheus/Grafana, Datadog, ELK) and using them to drive down MTTR
– Working knowledge of networking fundamentals (VPCs, subnets, load balancers, DNS, firewalls/security groups) and how they affect application security and performance
– Applied understanding of security best practices for cloud and application infrastructure, including vulnerability scanning, secrets management, and least-privilege access (IAM)
– Proficiency in Git for version control, including branching, merging, pull requests, and code review practices
– Strong analytical and troubleshooting skills, with the ability to stay calm and methodical during production incidents
– Strong communication and documentation skills, with the ability to explain infrastructure and security concepts to both technical and non-technical stakeholders
 

Will be a plus:

– Experience with serverless architectures (AWS Lambda, API Gateway, DynamoDB) as a complement to traditional infrastructure
– Advanced container orchestration experience with Kubernetes or ECS (autoscaling, service mesh, or multi-cluster operations)
– Expertise in AWS cost management and optimization (Cost Explorer, Trusted Advisor, Cost and Usage Reports)
– Experience with AI-powered development tools (e.g., Claude Code, GitHub Copilot, or similar) to accelerate code generation, automate testing, and enhance troubleshooting workflows
– Advanced security tooling and compliance automation, including hands-on SOC 2 Type II / ISO 27001 audit experience (evidence collection, control mapping)
– Experience with identity/authentication infrastructure (e.g., Auth0, SSO/SAML/OIDC integration)
 

We offer

– 🏢 Office in Wroclaw — optional, fully remote-friendly
– 🕐 Flexible working hours, within European time zone (CET/CEST) overlap
– 🌴 Unlimited sick leave and vacation days
– 💻 Company-provided equipment
– 🚫 No time-tracking systems
– 😌 No on-call — steady, predictable development process

CodeGeeks Solutions is a software company led by top-notch experts with over 10 years of experience in product design & software development. We are able to comprehensively cover the needs of our clients and focus on the full cycle of development.

Now we are looking for an ambitious Middle+ Project Manager in Lviv to join our team!

Why us?

• We trust our team and care deeply that everyone feels comfortable and supported in their work and our positive atmosphere
• This work will be fulfilling! You’ll develop and acquire new skills, and we’ll support you every step of the way
• Here you will find like-minded people and true friends
• Here, you’ll even look forward to Mondays!
• We’re a young and successful team! :)

We Offer:

• 15 days of annual time off paid + company-wide New Year holiday in the last week of the year (5 days)
• 20 days of sick leave paid (5 — 100%, 15 — 50%)
• Legal support
• IT Cluster membership
• Flexible work schedule and remote work options
• Chance to make a real impact and shape the future of our company
• Education compensation
• Clear career map, continued professional development and growth opportunities
• Opportunity to work with a talented and dynamic team of experts
• Internal training and meetups
• Access to corporate learning materials
• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Work in a comfortable, modern and cozy office in Lviv
• Team buildings & corporate events

• Referral program

   

Our Requirements:

• You are located in Lviv
• 4-5 years in Project Management
• English level: Upper-Intermediate+
• Understanding of SDLC
• Strong BA skills
• Understanding of methodologies(especially SCRUM framework)
• Practical experience working with T&M and Fixed-price projects
• Practical experience working with project management tools(Jira, Monday, ClickUp, etc.)
• Practical experience running scrum ceremonies(planning, daily scrums, retro, etc.)
• Experience with invoicing and cost management
• Practical experience in People Management(1:1, performance appraisals, people development plan, etc.)
• Practical experience with client-facing and managing customer expectations

Your Responsibilities:

• Manage 1 medium-sized project (be responsible for timeline, scope, and budget)
• Manage customer expectations at all stages of the project
• Create tasks and stories for devs
• Conduct Scrum ceremonies (daily scrums, planning, etc.)
• People Management (regular 1:1, working with HR on PDP and people salary roadmap, conflict solving)
• Create monthly invoices
• Report to C-level on project statuses
• Help with company initiatives

At CodeGeeks, we’re dedicated to fostering a culture of collaboration, innovation, and excellence. If you’re passionate about driving business growth and creating value for our clients, we are waiting for your resume!