Jobs at Djinni

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

We are looking for a DevOps engineer to join a project for a telecom operator. You will be responsible for carrying out day-to-day applicative infrastructure management supporting production activities.

All you need is....

• 4+ years of experience
• 24/7 support of production Infrastructure services to ensure the highest standards of availability, resilience, integrity, security and performance required by our business systems
• Collaborate with cross-functional teams to implement DevOps practices that streamline software delivery and infrastructure management
• Build, maintain, and scale automated deployment pipelines for various applications, ensuring efficient and error-free code deployments
• Monitor and optimize system performance, reliability, and security in both production and development environments
• Troubleshoot and resolve infrastructure issues, implementing proactive measures to prevent future occurrences
• Develop and maintain scripts and tools to automate repetitive tasks, enhancing efficiency and reducing errors
• Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for seamless application deployment and scaling
• Work closely with development teams to integrate continuous integration/continuous deployment (CI/CD) practices and facilitate automated testing
• Participate in on-call rotations and provide timely incident response and resolution

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience)
• Proven experience as a DevOps Engineer or in a similar role
• Proficiency in scripting languages such as Shell, Python or Bash
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes
• Solid understanding of CI/CD concepts and tools (e.g., Jenkins, GitLab CI/CD)
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana)
• Willing to work in shifts and weekend support model
• Strong problem-solving skills and the ability to work effectively in fast-paced environments
• Must have the ability to see the full End to End picture, including impact on all stakeholders

Good to have:

• Familiarity with any similar Business Support System (BSS)

We're building the AI-powered operating system for the $4.7 trillion US annuity market — and we need someone to make the industry pay attention.

The opportunity: Annuities Genius is an insurtech platform that helps financial advisors and insurance agents research, compare, and sell annuity products using AI. We work with 110+ carriers, calculate 275+ riders instantly, and our AI co-pilot (GrantAI) makes the entire sales process — from lead generation to contract closing — simple and repeatable. We're transforming how a massive, traditional industry operates.

The problem we need you to solve: Financial advisors don't adopt tools through Google searches or product-led funnels. They follow experts they trust. Our growth depends on building genuine authority in the annuity and retirement income space — through educational webinars, thought leadership, conference presence, distribution partnerships with IMOs, and a thriving advisor community. We need a content marketer who gets this and can make it happen.

The role: You'll own the entire marketing content function as a "manager of one." This is an acquisition-focused role — no onboarding or retention work. You'll create educational content: set up webinars, LinkedIn thought leadership (for our large enterprise clients like Insurance Carriers and Insurance Distributors), Youtube and Facebook (this is where the agents and advisors - our Pro B2C customers hang out), email newsletters, conference materials that positions Annuities Genius as the definitive voice in the space. You'll build relationships with industry organizations, grow our advisor community, and generate a predictable flow of qualified prospects.

Who you are: A creative B2B content marketer with 7-10+ years of experience, ideally in fintech, insurtech, or financial services. You understand that in trust-based industries, authority beats ads. You're fluent in state-of-the-art content creation tools and excited about building AI-powered content workflows. You can manage freelancers, run your own show, and don't need a marketing department around you to be effective. Our product, data and marketing ops team will support you where needed, but you should be in the driver seat.

Requirements: Russian/Ukrainian-speaking preferred. Perfect written English — you'll be creating all content in English for a US audience. Available to work hours overlapping with US Pacific time (until 12pm PST).

What we offer: full-time, fully remote. You'll work alongside our founder David Novak and strategy lead Anastasia Adizes (ex-BCG Partner) in a small, distributed team across Europe and the US. You'll have full creative ownership of the content function and the chance to build an authority brand in a massive market that's being disrupted by AI.

If you're the kind of marketer who'd rather build a trusted industry voice than run another paid acquisition funnel, we'd love to talk.

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus

About the role

We're hiring in partnership with a global consulting company for a project with a major UK-based media & telecom company.

You'll join a newly formed SFV Tooling team — building internal tooling that helps editorial staff create and manage short-form video content across the organisation. Greenfield product, cross-functional Agile team, real impact on how media content is produced at scale.

React frontend + Node.js/TypeScript backend. AWS infrastructure. High standards for code quality, testing and operational excellence.
 

What you'll do

• Lead design and development of complex product features end-to-end
• Review code, give constructive feedback, raise the bar for the whole team
• Write tests with TDD approaches — quality and coverage are non-negotiable
• Own technical documentation and take responsibility for it
• Troubleshoot and resolve production incidents, including out-of-hours when needed
• Work closely with product, project and technical leads to shape implementable specs
• Participate in and lead Agile ceremonies as needed
• Collaborate with third-party providers where required
   

Must have

• Strong production experience with React, TypeScript, Node.js
• Solid understanding of web architecture and key technologies
• TDD and broader QA/testing expertise
• Experience with CI/CD pipelines, ideally AWS CodeBuild
• Knowledge of non-functional concerns: monitoring, performance, security, scalability
• Agile project experience in professional software teams
• English — written and spoken, required. Direct communication with UK-side stakeholders
   

Nice to have:

• Experience across multiple codebases simultaneously
• Mentoring junior/mid engineers
• AWS hands-on experience beyond pipelines
   

What's in it for you

• Work on a high-visibility product inside a globally recognised media brand
• Enterprise-level processes with product team flexibility
• Remote engagement
• Strong engineering culture: pairing, reviews, continuous delivery

Ajax Systems is an international technology company and the largest manufacturer of security systems in Europe. Ajax products are trusted by over 4.5 million end users and 330,000 PRO users in more than 180 countries.

The company offers comprehensive solutions for protecting residential and commercial properties of any scale. Currently, Ajax’s portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, as well as comfort and automation.

Every year, we demonstrate exponential growth both in team size and the number of users worldwide.

Ajax Systems operates a full-cycle production, from idea generation and prototyping to mass production and global distribution. Each department fully covers a specific operational need of the business.

Our specialists are involved at every stage — from the production lines in Ukraine to the logistics hub in Poland, from where products are shipped to distributors worldwide.

Responsibilities:

• Maintain accounting records for multiple entities in different jurisdictions.
• Ensure compliance with invoice requirements across jurisdictions.
• Review and process employee expense reports in line with company policies.
• Ensure proper documentation and compliance of business expenses (receipts, approvals, VAT treatment).
• Coordinate with employees and internal teams on expense-related queries and corrections.
• Prepare and submit payment requests in accordance with internal procedures.
• Coordinate with treasury team to ensure timely and accurate payments.
• Maintain the general ledger and ensure all journal entries are properly supported, classified, and posted in accordance with applicable accounting standards and internal policies.
• Quarterly reconciliations with contractors and related entities.
• Assist in the month-end closing activities for assigned entities and provide support throughout the year-end close process.

• Participate in the implementation and migration of accounting processes to SAP.

   

Requirements:

• At least 1+ year of experience in accounting.
• English level — B2 or higher (daily communication).
• Strong communication skills and ability to collaborate with international teams.
• Responsibility and attention to detail.
• Result-oriented mindset.
• Willingness to learn and develop in international accounting.
   

Nice to have:

• Experience working with multiple jurisdictions.
• Basic understanding of EU legislation / international accounting standards.
• Experience with ERP systems (SAP would be a plus).
   

What we offer:

• Involvement in accounting and finance processes across multiple countries.
• Hands-on experience with European tax and accounting regulations.
• Participation in system implementation projects (including SAP).
• A collaborative and supportive team 🤝
• Official employment from the first working day.
• Opportunity to propose and implement your own ideas with real impact on the product and production.
• Work in a motivated and professional team.
• Medical insurance.
• Corporate English courses.
• Compensation for professional training and development.
  
   

We are working to make people's lives more peaceful and the world a safer place.
Join a team that creates a smart and meaningful global product!

Let’s Start With a Hello

We’re not just looking for a Data Analyst.
We’re looking for someone who understands how data drives product decisions, can work with complex datasets, and is ready to influence growth in Tier-3 markets — not just build reports.

If you enjoy digging into user behavior, optimizing funnels, and working in a fast-paced startup environment — let’s connect.

Who We Are

We are a gambling & betting startup actively expanding in Tier-3 regions.
Our current focus is Morocco, Algeria, and Egypt, with plans to scale into additional markets. As the project grows, we are looking for a Junior / Middle+ Affiliate Manager to join our team and be part of this expansion phase.

What You’ll Be Doing 

• Analyze user behavior and key product metrics.
• Build and optimize product funnels .
• Evaluate marketing performance across channels.
• Generate insights and actionable recommendations to drive product growth.
• Develop and maintain dashboards.
• Deliver regular and ad-hoc analytics for product and marketing teams.
• Design and analyze A/B tests.
• Work with large datasets.
• Support new market launches with data analysis and performance tracking.

What Makes You a Great Fit

• 2–4+ years of experience as a Data Analyst(iGaming).
• Strong SQL skills.
• Experience with BI tools.
• Solid understanding of product and marketing metrics.
• Experience with A/B testing and statistical analysis.
• Advanced Excel / Google Sheets skills.
• Analytical mindset with a business-oriented approach.
• English level B1+.
• Experience with Tier-3 markets is a plus.

What’s In It for You

• Opportunity to work in a fast-growing iGaming product.
• Direct impact on product decisions and business strategy.
• Clear growth path to Senior / Lead Data Analyst roles.
• Fast decision-making processes and minimal bureaucracy.

Let’s Wrap It Up

If working with Tier-3 markets and building affiliate partnerships in a growing startup sounds like your next step — send us a message.

We’ll be happy to share more details and discuss next steps 

We are looking for a UI/UX Designer who will build and scale a design process powered by AI agents — not manual work.

This is not a traditional design role.

We are not looking for someone who just uses AI tools.
We are looking for someone who can design systems where AI performs most of the design work.

Why this role exists

Currently, most design work is still done manually — from research to UI production.
This approach does not scale.

We aim to build a system where:

• AI agents generate and iterate on design solutions
• humans define logic, constraints, and direction
• design becomes a process, not a bottleneck craft

What you will do

• Design and build an AI-driven design process, not just interfaces
• Define how AI agents:
  • generate UI concepts, layouts, and variations
  • create and evolve design systems
  • assist in research and insights generation
  • support decision-making, not just execution
• Create frameworks for:
  • prompt/skills structures
  • design generation pipelines
  • validation and iteration loops
• Transform manual design tasks into automated or semi-automated workflows
• Work on real product interfaces (as a way to train and improve the system)
• Collaborate with product, engineering, and data teams to integrate AI into the development lifecycle

What we expect

• 3+ years of experience in UI/UX or Product Design
• Strong understanding of:
  • design systems
  • UX principles
  • interaction design
• Experience not only in creating designs, but in structuring design processes
• Hands-on experience using AI tools in your workflow
• Ability to think in systems, not just screens

What matters most

• System thinking and scalability over pixel-perfect focus
• стремління замінювати manual роботу через AI
• фокус на скороченні часу від ідеї до рішення
• орієнтація на ефективність процесу, а не тільки на результат

Must have

• Experience with GPT, Claude, Cursor, or similar tools
• Experience building workflows with AI agents
• Basic understanding of front-end (HTML/CSS/JS)

What you will get

• Opportunity to build a next-generation AI-driven design process
• Freedom to experiment with AI agents and workflows
• Direct impact on product development processes
• Fast-moving environment focused on leverage and speed

Job Description

• Knowledge of C#, .NET Core, MVC.NET,
• Knowledge of MS SQL
• Knowledge of software-oriented architecture, micro-services
• Good analytical skills, debugging, and troubleshooting
• Upper-Intermediate English skills
• Good communication skills

• Team player

   

Would be plus experience in:

• SpecFlow
• Experience in payment systems development
• Experience in Azure Cloud

• Knowledge of software-oriented architecture, micro-services

   

Job Responsibilities

• Performing requirements analysis, application development, product configuration, unit, and system testing, and production deployment within the framework of the infrastructure;
• Cross-team communication and cooperation;
• Work in a dynamic Agile/Scrum-based environment;
• Work closely with the embedded team and the customer integrations team to successfully bring the solution to production.

• Be a part of the Globallogic team of successful professionals.

   

Department/Project Description

Customer – US-based leader in automated car wash systems. The project is aimed towards the development of a brand new hybrid platform that is aimed to replace current legacy solutions and open up new business potential for the client. We are looking for people willing to work in a fast-paced, solutions-oriented, and creative environment.

Keyskills - Must Have

• .NET
• SQL

• OOP

   

Keyskills - Nice to Have

• .NET Core
• Agile
• Scrum
• Specflow
• MVC
• Message Queues
• Azure

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re ramping up with our client for the upcoming high season and expanding the support team. The mission of this role is to provide high-quality customer support via chat and email channels, ensuring a positive user experience and meeting performance targets.

Your future responsibilities include:

• Handling customer interactions via chat (90%) and email (10%),
• Providing accurate and timely responses to customer inquiries,
• Following internal guidelines and quality standards to maintain KPI performance.

Needed experience & skills:

• 6+ months of customer support or other customer-facing experience,
• Spanish level C1 and good communication skills,
• English level B2,
• Computer literacy, quick typing skills, and basic Excel knowledge.

Nice to have skills:

• You have gaming experience (it will be a big plus),
• Experience working in chat-based support environments,
• Strong attention to detail and motivation to learn new skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20 paid vacation days,
• 10 Healthcare leaves with doctor's note,
• Well-being annual bonus,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Job Description:

Required:

• Good knowledge of testing theory, understanding of main testing artifacts
• At least an intermediate English level
• Basic understanding of principals of modern software development 

• Investigative, curious, meticulous, eager to learn

   

Preferred:

• SQL and API testing knowledge
• Basic understanding of web and client-server architecture

• Basic understanding of the concept of CRM systems

   

Job Responsibilities

• Actively participate in team grooming & planning sessions
• Generate & execute test cases, analyse & report results
• Evaluate product according to specifications
• Create & update product documentation
• Report bugs and errors to development teams
• Conduct sprint demo sessions
• Collaborate with Manual QA and AQA to develop effective strategies and test plans
• Participate in QA activities planning during each release cycle

• Work with cross-functional teams to ensure quality throughout the software development lifecycle

   

Department/Project Description

Product & team

The team this position in open in develops a custom Marketing platform for the carwash industry, which is a part of a larger all-in-one software and hardware card wash ecosystem. In total, there are 100+ people working on it from the GL side. We are responsible for the full cycle of product development, from the identification of new requirements to the release and support of the platform. 
 

Approach

SCRUM-based approach in a high-level SAFe environment. A fully independent team that includes all required roles: PM, PO, MQA, AQA, performance testing, developers, release management, support, and DevOps engineers.

2-week sprints with classic SCRUM ceremonies; releases every 2 sprints after, and an established regression cycle. 

Keyskills - Must Have

• Manual functional testing
• Testing
• Regression testing
• Smoke testing

• SQL

   

Keyskills - Nice to Have

• Azure

We are looking for a Senior Backend Engineer (.NET) to join a project - a clinical trial technology platform. It’s designed to digitize, streamline, and accelerate clinical trial operations across the full study lifecycle. The solution represents an end-to-end clinical trial management ecosystem that integrates multiple tools into one platform.

You will collaborate closely with cross-functional teams to deliver robust backend solutions and contribute to architectural decisions in a distributed, cloud-based environment.

What We’re Looking For:

• Strong experience with .NET Core / C# - at least 5 years
• Hands-on experience with Microservices architecture
• Experience with Event-Driven Architecture
• Solid knowledge of REST APIs design and development
• Experience with SQL / Relational Databases
• Experience working with Microsoft Azure
• Familiarity with Docker and Kubernetes
• Good communication and collaboration skills
• Upper-Intermediate level of English or higher

Your Responsibilities:

• Design, develop, and maintain backend services using .NET Core and C#
• Build and evolve scalable microservices within a distributed architecture
• Develop and maintain RESTful APIs for internal and external integrations
• Participate in system design and architectural discussions
• Collaborate with product managers, frontend engineers, and QA specialists
• Ensure performance, reliability, and scalability of backend services
• Implement event-driven solutions and asynchronous communication patterns
• Write clean, maintainable, and well-tested code
• Participate in code reviews and contribute to engineering best practices
• Troubleshoot, debug, and optimize existing services
• Contribute to CI/CD and containerized deployment workflows

Will Be a Plus:

• Experience in the healthcare domain
• Experience with clinical trials or clinical research platforms
• Understanding of regulatory requirements in healthcare environments

About the role You will build real-world AI applications for enterprise clients—from the initial concept straight through to production. As a Middle JavaScript Engineer at Upstaff, you’ll design, implement, and deploy high-quality solutions that solve genuine problems for real users. You’ll skip the heavy bureaucracy, work directly with clients and the product team, ship code to production within days, and collaborate with a team that values accountability and a thoughtful approach.

Responsibilities

• Develop and deploy full-fledged AI applications based on our core enterprise platform.
• Collaborate closely with clients and internal teams to customize and adapt AI solutions.
• Expand the platform's capabilities and enhance the UI/UX layers to meet modern standards.
• Integrate third-party APIs and internal tools to ensure seamless and secure data flow.

Requirements

• 3+ years of commercial experience in Full Stack development using JavaScript/TypeScript.
• Strong proficiency in building user interfaces with modern frameworks (React, Vue, etc.) and backend logic (Node.js).
• Solid understanding of web application architecture and complex integrations.
• English level of B2 or higher for direct, effective communication with global clients.

Will be a plus

• Prior experience working with LLMs or integrating AI services (OpenAI API, Claude, etc.).
• Experience in Enterprise or B2B software environments.
• Familiarity with Python or cloud platforms (AWS/GCP/Azure).

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
•  

Role overview
The role is launched to ensure stable, scalable, and technically sound performance of the cold email outreach channel, with full ownership of infrastructure, deliverability, and performance optimization.
You will fully own the cold email infrastructure (40+ inboxes), maintain high domain health, control bounce rate, and ensure predictable pipeline contribution through structured performance optimization.

Your future responsibilities include:
Infrastructure & Deliverability Ownership

• Full ownership of the email channel infrastructure — from domain setup to qualified booked calls,
• Management of 40+ inboxes and domain rotation,
• Setup and maintenance of SPF, DKIM, DMARC records,
• Inbox warming and domain health monitoring,
• Continuous deliverability optimization (spam placement, sender reputation, blacklist monitoring),
• Bounce rate control and troubleshooting deliverability issues,
• Scaling outreach infrastructure while maintaining stability.
• Campaign Management & Optimization
• Launching and managing cold email campaigns on pre-built lead lists,
• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate,
• Systematic A/B testing and performance optimization,
• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls.

Needed experience & skills:

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership,
• Proven experience managing 30+ inboxes simultaneously,
• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control),
• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar),
• Experience setting up and managing Google Workspace or equivalent,
• Experience working with CRM systems (HubSpot or similar),
• Strong analytical mindset and data-driven decision-making,
• Upper-Intermediate (B1-B2) English level for professional written and verbal communication,
• High level of autonomy and ownership.

Nice to have skills:

• Experience scaling outreach across multiple markets,
• Experience building SOPs for outreach infrastructure,
• Understanding of the B2B sales funnel and collaboration with Sales,
• Experience automating workflows between outreach tools and CRM.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management, as well as support basic technical integrations and automation tasks when needed. We’re looking for someone with confident, hands-on experience in most core areas, prioritizing depth of expertise over broad but shallow knowledge. 

Workstations: macOS; Windows 10/11; basic Linux at admin level 

Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN 

Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration 

Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities 

Location: Warsaw 

Job Type: Full-time, office 

Seniority: Middle

What you’ll do

- 1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users 

- Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles 

- Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals 

- Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights - Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement 

- Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access 

- Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements 

+ Integration & additional responsibilities: 

- Support basic integrations (e.g. postbacks, conversion tracking, API-based connections) 

- Configure and maintain proxy setups, test and switch providers when needed 

- Validate that integrations and data flows are working correctly 

- Assist teams with technical setup for testing environments (including devices) 

- Communicate with external providers and services when required 

- Contribute to small automation and process improvement tasks

What we’re looking for

- 3–5 years of experience as a System Administrator or Support Engineer 

- Strong administration skills in Windows and macOS 

- Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs 

- Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring 

- Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized 

- Accurate asset and license tracking, attention to detail, disciplined documentation 

- Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks

Extra points if you have

- Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment 

- Experience with MDM or RMM systems for fleet management 

- Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365 

- Experience with integrations, tracking setups, or proxy/network-related tools 

- Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar