Jobs at Djinni

Sales Development Representative (Cybersecurity) – DACH Region

About SOFTPROM

SOFTPROM is an international Value Added IT Distributor with more than 25 years of experience, actively expanding its cybersecurity business across Europe.

We are looking for a proactive Sales Development Representative (SDR) to help us grow our cybersecurity business across the DACH region by identifying new customers and generating qualified sales opportunities.

Territory

DACH Region 

Location

The ideal candidate should be fluent in German, but does not need to be based in Germany. We are open to candidates located anywhere from Ireland to Ukraine, provided they can effectively work with customers in the DACH region.

Cooperation format

• Fully remote

• B2B contract with the parent company (Austria)

   

Responsibilities

• Identify and engage new customers across the DACH region.
• Prospect through outbound channels (LinkedIn, email, phone, networking).
• Qualify inbound and outbound leads.
• Schedule meetings for the Business Development team.
• Generate a qualified sales pipeline.
• Maintain accurate CRM records and activity tracking.
• Work closely with BDMs, Presales, and Marketing.
• Meet lead generation and pipeline KPIs.

Requirements

• 1+ year of experience in SDR, Lead Generation, Inside Sales, or B2B Sales.
• Interest in cybersecurity or enterprise IT.
• Excellent communication skills.
• Comfortable with cold outreach and prospecting.
• Experience working with CRM systems.
• Self-motivated, proactive, and results-oriented.

Languages

• German — Fluent (required)
• English — Upper-Intermediate or higher

Nice to have

• Experience selling IT, cybersecurity, or SaaS solutions.
• Experience with LinkedIn Sales Navigator and other sales engagement tools.
• Experience working with Enterprise customers.
• Experience working in or with the DACH market.

We offer

• Competitive fixed salary + performance-based bonus.
• Fully remote work.
• Training from leading global cybersecurity vendors.
• Clear career path from SDR to Business Development Manager.
• Opportunity to work in an international environment with exposure to complex enterprise cybersecurity projects.
• Strong Presales, Marketing, and Vendor support to help you succeed.

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role:

We are looking for a Backend Developer to join our Business Layer & Portal team. In this role, you will be a key contributor to our core business platform, managing critical integrations and services. This is a polyglot, AWS-heavy environment where your code will orchestrate workflows between Wildix cloud infrastructure and major business systems (SAP, Salesforce, Stripe, etc.). If you love serverless architectures, solving complex business logic, and working with both PHP and Go, you’ll fit right in.

Are you up for the challenge?

What You Will:

• Develop and support core application services: Build, test, and debug backend features.
• Integrate with enterprise platforms: Build and maintain secure integrations with Salesforce, SAP B1 Service Layer, payment processors (Stripe), and tax/VAT engines (SureTax).
• Work on Serverless AWS infrastructure: Develop and deploy serverless event-driven applications on AWS using AWS Lambda, API Gateway, SQS, Route53, and AppConfig.
• Optimize Performance & Security: Enhance API latency, build robust caching strategies with Redis/ElastiCache, and protect system integrity through secure token-based and scope-based authorization.
• Collaborate cross-functionally: Work closely with Customer Care, SAP, CRM, SRE, Sales, Marketing, CLASSOUND, and Accounting teams to build requested features and troubleshoot integration bottlenecks.
• Maintain documentation: Write and update API specifications and system design diagrams for seamless team collaboration.
   

What You Will Bring:

• 2+ years of professional backend development experience, with solid proficiency in PHP 8.x and/or Go (Golang).
• Practical experience building applications on AWS (AWS Lambda, SQS, API Gateway) and utilizing Infrastructure as Code (AWS SAM).
• Strong SQL skills (MySQL, MSSQL / SQL Server) and a solid understanding of cache-first patterns (Redis, Memcached).
• Proven track record of designing, testing, and debugging third-party API integrations (CRM, payment gateways, ERP systems, external web services).
• Experience in writing clean, testable code with robust unit/integration testing (PHPUnit, Go testing).
• Upper-Intermediate English skills (B2+) for daily collaboration in our international team.
   

Bonus Points If:

• Experience with Bref (PHP on AWS Lambda) and modern PHP API design (PHP-DI, FastRoute, Harmony/Laminas middleware).
• Direct experience with SAP B1 Service Layer, Salesforce REST API, or automated tax calculation services.
   

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations (30 mins)
🛠️ Step 2: Final Tech Interview – A conversation with Team Lead and an SRE to ensure alignment with our values and mission (60 mins)

We Are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

Description

Our Client is a major provider of software and framework solutions for clinical trials for Pharma Companies. Many years of experience on the market and proprietary techniques and approaches allow for building cutting-edge solutions, which mitigate the trial risks and increase the potential and the success of the study results

Requirements

1. 3+ years of commercial experience working with primary technology stack: .NET and Angular
2. Experience in database design and elaboration for complex systems
3. Experience in the development of scalable web applications. Practice in web application deployment
4. Solid understanding of the design and architectural patterns
5. Upper-Intermediate level of written and spoken English
6. Experience with Azure infrastructure will be a plus

Job responsibilities

1. Implement new features, unit tests, automated integration tests for the complex healthcare system
2. Participate in estimation and planning sessions
3. Investigate different complexity issues and debug code
4. Research architecture solutions for new features and refactoring of existing ones
5. Mentor and guide junior grades
6. Business communication and close collaboration with customer on a daily basis
7. Build work around the principles of the multicultural distributed team

Description

We are looking for an experienced AI Agent Integration Engineer to help operationalize AI-driven workflows built with Copilot Studio. This role is focused less on prompt engineering and more on agent design, the underlying platform architecture, workflow automation, data modeling, integrations, deployment, and enterprise rollout needed to bring AI agents into production. The ideal candidate understands how to turn prototypes into reliable enterprise solutions

Requirements

Required:

• Python development experience
• Strong hands-on experience with Microsoft Copilot Studio (formerly Power Virtual Agents) or a similar tool
• Building and deploying custom AI agents.
• Proven experience taking AI agents from prototype to a live production environment.
• Experience distributing and managing enterprise agents inside Microsoft Teams.
• Experience integrating APIs and external services via Custom Connectors. 

Nice to have:

• Azure Functions or custom connectors
• Experience with Power Automate (specifically connecting flows to AI agents/chatbots) and Dataverse.
• Understanding of Power Platform ALM, environment strategy, and governance.
• Power Apps experience CI/CD for Power Platform
• Experience distributing and managing enterprise agents inside Microsoft Teams
• Familiarity with AI/agent workflows Healthcare or regulated industry experience

Job responsibilities

• Design and build conversational AI agents in Copilot Studio and deploy them to production (Microsoft Teams / M365)
• Extend agent capabilities with pro-code components: Python, Azure Functions, custom APIs, and custom connectors
• Build and orchestrate backend workflows in Power Automate, using Dataverse as the data layer
• Integrate LLMs (Azure OpenAI / GPT-4) into business scenarios, including prompt design, grounding, and quality evaluation
• Own the full agent lifecycle: design → build → deploy → monitor → iterate based on real user feedback
• Collaborate with the project sponsor and stakeholders to translate business needs into working AI solutions

We are looking for a visionary and hands-on Senior Backend Developer / Tech Lead to drive the technical evolution of our high-performance microservices ecosystem at Dataforest. If you are passionate about building scalable, high-load systems, defining architectural patterns, and guiding a talented engineering team in a healthy, flexible working environment — we want you on board!

    Technical Requirements:

• 4+ years of commercial experience in backend development using Python;
• Proven track record of designing and scaling high-load (Highload) applications and distributed systems;
• Deep expertise in FastAPI (advanced async patterns, dependency injection, architecture optimization, Pydantic v2);
• Extensive hands-on experience with GraphQL in production (advanced schema design, federation/subgraphs, N+1 problem resolution, resolver optimization);
• Strong mastery of asynchronous programming in Python (asyncio, advanced concurrency models);
• Production experience with AWS infrastructure;
• Advanced knowledge of SQL  databases, mastering query optimization, indexing strategies, and database sharding/replication (e.g., PostgreSQL + SQLAlchemy/Tortoise);
• Deep understanding of microservices patterns (Event-Driven Architecture, CQRS, Saga pattern, API Gateways, Service Mesh).
   

     Optional skills (as a plus):

• Experience with specialized GraphQL tools like Strawberry, Ariadne, or Apollo Router/Federation;
• Advanced usage of Redis (caching strategies, pub/sub);
• Experience with message brokers and task queues (Kafka, RabbitMQ, Celery) under heavy loads.
• Experience with third party integrations (payments, iGaming platforms, CRM and similar).
   

    Key Responsibilities:

• Architecture & Leadership: Design, build, and maintain scalable backend architectures using FastAPI and GraphQL; establish best practices, code standards, and technical roadmaps;
• High-Load Optimization: Solve complex scalability challenges, optimize system performance, eliminate bottlenecks, and ensure low-latency data delivery;
• Microservices & Infrastructure: Own the integration and evolution of a highly distributed microservices mesh built on AWS;
• Mentorship & Code Quality: Lead technical discussions, conduct rigorous code reviews, and mentor Middle/Junior developers, fostering a culture of engineering excellence;

• Cross-functional Collaboration: Act as a key technical point of contact, collaborating with Data Science, Data Engineering, and product stakeholders to design robust data-retrieval and processing APIs.
   

  We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

We are looking for a Middle Python Developer with a strong focus on backend development, high-performance APIs, and microservices to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

You'll be a great fit if you have:

• 3+ years of commercial experience with Python;
• Strong production experience with FastAPI (async programming, dependency injection, Pydantic);
• Deep understanding and hands-on experience with GraphQL (schema design, resolvers optimization, federation is a plus) along with traditional REST API approach;
• Strong understanding of asynchronous programming (asyncio, multithreading/multiprocessing);
• Experience with AWS services;
• Experience with SQL databases, ORMs (e.g., SQLAlchemy/Tortoise), and query optimization;
• Solid understanding of client-server models, microservices architecture, and authorization/authentication principles (OAuth2, JWT).
   

Would be a plus:

• Experience with Strawberry or Ariadne (Python GraphQL libraries);
• Experience with Redis and Lua scripts;
• Experience with Celery or other async task managers/message brokers;
• Experience with third party integrations (payments, iGaming platforms, CRM and similar).
   

What you'll do:

• Designing and developing high-performance Backend APIs using FastAPI and GraphQL;
• Building and maintaining applications with a distributed microservices architecture;
• Writing efficient asynchronous logic and integrating third-party services;
• Developing data-retrieval applications and specialized scripts (similar to DAGs in Airflow or AWS Lambdas) to process information for further DS and DE workflows;

• Optimizing database queries and API performance to ensure low latency.

  
  We ensure your growth with:

• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

Due to team expansion, we are looking for an HR Generalist​ who will ensure accurate and efficient personnel administration processes, maintain HR documentation, and support employees and managers on labor-related matters.

Key Responsibilities

• Support the full cycle of employment administration processes, including hiring, internal transfers, and terminations.
• Maintain HR documentation, including the preparation and processing of orders, leave requests, transfer documents, and other personnel records.
• Provide employees with guidance on Ukrainian labor legislation and internal HR procedures.
• Ensure accurate working time tracking and timely updates to work schedules.
• Prepare and maintain annual vacation schedules.
• Inform and advise employees on new employment conditions, HR processes, and internal procedures.
• Process employee requests related to personnel administration matters.
• Participate in the improvement and optimization of administrative HR processes.

• If required, support activities related to staff schedules, organizational structure updates, workforce planning, and employee bonus systems.

   

Requirements

• 1–2 years of experience in HR administration or personnel administration.
• Good knowledge of current Ukrainian labor legislation.
• Hands-on experience in personnel administration and HR record-keeping.
• Experience with staff schedules (development and updates) will be considered an advantage.
• Experience in workforce planning based on production needs will be a plus.
• Experience with employee bonus systems (development, implementation, or improvement) will be considered an advantage.
• Previous experience in a manufacturing company or production environment will be an advantage.
• Proficiency in MS Office.
• Ability to work with large volumes of information while maintaining a high level of accuracy.

• Strong communication skills.

   

Hard Skills

• Knowledge of Ukrainian labor legislation.
• Personnel administration and HR record-keeping.
• Preparation of HR reports.

• Proficiency in MS Office.

   

Soft Skills

• Strong communication skills.
• Ability to handle sensitive HR matters appropriately and professionally.
• Attention to detail and a high level of responsibility.
• Ability to work with large volumes of information and prioritize tasks effectively.
• Analytical thinking.
• Initiative and proactivity.
• Ability to collaborate effectively with different departments.

💼 We Offer:

• Official employment.
• Stable salary above the market level.
• Military reservation for men.
• The opportunity to influence internal processes.
• Support and development in a professional environment.

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Frontend Engineer (Vue.js) to own the interfaces that thousands of carriers, shippers, and logistics operators use every day — from real-time dispatch dashboards to AI agent control panels and mobile apps.

Why This Role Matters

Our AI agents are powerful, but they need world-class interfaces. You will build the UX layer that makes autonomous logistics accessible, trustworthy, and delightful — from web dashboards to native mobile apps used by 5,000+ truck drivers daily.

What You Will Do

• Build and ship full-featured SPAs using Vue.js and the Quasar Framework
• Develop real-time dashboards, AI agent interfaces, and operational tools for carriers and shippers
• Architect scalable single-page applications from scratch — component design, state management, routing
• Package native mobile apps for iOS and Android using CapacitorJS
• Integrate with REST APIs and real-time WebSocket connections
• Optimize frontend performance for high-frequency data updates (live tracking, rate changes, load status)
• Collaborate with design, product, and backend teams to ship features end-to-end

Tech Stack

• Vue.js 3 (Composition API), Quasar Framework, TypeScript
• Tailwind CSS, Inertia.js
• CapacitorJS for native mobile (iOS/Android)
• Vite, Git, REST APIs, WebSockets

Who You Are

• 3+ years of production Vue.js experience (Quasar experience is a strong plus)
• Deep understanding of frontend architecture, design patterns, and performance optimization
• High attention to detail — pixel-perfect implementation and smooth interactions matter to you
• Ownership mindset — you take features from design to production and care about the outcome
• Comfortable working in a fast-moving startup with OKR-driven goals

Why Cargofy

• Your interfaces are used by thousands of logistics professionals and truck drivers every day
• Work at the intersection of AI and real-world operations — build UX for autonomous agents
• Competitive compensation + stock options for top performers
• Remote-first with flexible hours, offices in Kyiv, Warsaw, and Houston
• Strong engineering culture with fast shipping cycles

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Backend Engineer (PHP/Laravel) to build and scale the core systems powering our AI logistics platform — from load matching engines to real-time event pipelines processing hundreds of thousands of transactions daily.

Why This Role Matters

Every AI agent in our platform depends on a fast, reliable backend. You will build the infrastructure that lets our AI find loads, negotiate rates, talk to drivers, run tenders, and manage shipments — all autonomously. When you ship code, it reaches thousands of logistics companies within days.

What You Will Do

• Design and build backend services for the Cargofy platform — APIs, event-driven pipelines, job queues, and real-time processing
• Build integrations with third-party systems: ERPs (including Odoo), TMS platforms, ELD providers, load boards, and messaging services
• Work directly with AI modules — LLM orchestration, Voice AI, scoring engines, and autonomous decision-making pipelines
• Optimize high-load processes: queues (Redis + Horizon), scheduling, notifications, and webhook handling at scale
• Design modular, maintainable architectures (Laravel modules / multi-service patterns)
• Write tests for critical business logic and participate in code reviews

Tech Stack

• PHP 8.x — strong OOP, PSR standards, clean code
• Laravel — deep understanding of framework internals, service container, Eloquent, events
• PostgreSQL — optimized queries, indexing strategies, large-scale data
• Redis, Horizon — queues, caching, real-time event processing
• Event-driven architecture, WebSockets, REST API design
• PHPUnit, CI/CD pipelines, Docker

Who You Are

• 3+ years of production PHP/Laravel experience
• You think in systems, not isolated tasks — you understand how your code affects the entire platform
• Independent and proactive — you propose solutions and architectural improvements, not wait for tickets
• Obsessed with performance, stability, and code quality
• Excited about building backend that must handle millions of events across 3 continents

Why Cargofy

• Your code ships to production within days and is used by thousands of logistics companies
• Work at the frontier of applied AI — our agents make real phone calls, negotiate real rates, and manage real shipments
• Competitive compensation + stock options for top performers
• Clear OKR system, strong engineering culture, and a team that ships daily
• Remote-first with offices in Kyiv, Warsaw, and Houston

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

The role is predominantly remote (80–100 per cent), although occasional on-site meetings in Vienna may be required.

Responsibilities:
Development and further development of applications using C# and Angular
Analysis, design and implementation of technical solutions
Contributing to architectural matters
Testing, deployment and optimisation of existing applications

Essential requirements:
.NET, C#, JavaScript, TypeScript, Angular, PostgreSQL/RDBMS, DevOps, CI/CD, test automation, code reviews, code quality, application design, scaling and system integration.
It is important that all the technologies and topics listed are clearly reflected in your CV.

Key details:
Start: August 2026 (exact date to be confirmed)
German-language project !!!!

Technology: 
Java 6/7/8, Legacy Spring, Java EE/J2EE, Servlets, JSP, Struts, Hibernate, JDBC, Tomcat/JBoss/WebLogic/WebSphere, Maven/Ant/Gradle, SOAP, XML, SQL

English: Intermediate – Upper Intermediate
Assignment: Full-time
Duration: 6+ months

We offer:

- cooperation with a stable company with well-established processes and a positive atmosphere;

- experience in project management of different levels of complexity, methodology, and approaches;

- flexible schedule: Mon-Fri (8 hours a day);

- 18 days of paid vacation; 15 days sick leave

- a decent level of remuneration with regular reviews of the results of cooperation;

- corporate library for self-development;

- extensive loyalty program.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.