Customer Success Manager (Implementation, Onboarding) – AI SaaS

Customer Success Manager (Implementation & Onboarding) – AI SaaS

Company: Ender Turing
Location: Remote (Europe)
Employment Type: Full-time (B2B)
Salary: €1,000–1,500/month (depending on experience and expertise)

About Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps organizations uncover insights from customer interactions, optimize business processes, and improve customer experience through AI-powered analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:

• Aventus Group (Financial Services)
• UNIQA Insurance Group
• USG Insurance
• OTP Bank
• NovaPay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We are a focused team developing and maintaining a production-grade AI platform used by enterprise customers worldwide.

About the Role

We are looking for an experienced Customer Success Manager (Implementation & Onboarding) who will become a trusted advisor for our customers throughout their onboarding and implementation journey.

This is not a sales role.

Instead, you will work closely with enterprise customers to understand their business processes, help them successfully implement our AI platform, and ensure they achieve measurable business value.

We are looking for someone who combines business thinking with technical curiosity—someone who enjoys understanding how different companies operate while feeling comfortable discussing integrations, APIs, and technical workflows with engineers.

You will collaborate daily with Product Managers, Engineers, AI Specialists, and Customer Success teams.

Your Typical Day

• Conduct onboarding sessions with new customers.
• Analyze customer business processes and operational workflows.
• Configure customer accounts and platform settings.
• Coordinate implementation activities with Engineering.
• Assist customers during integrations.
• Monitor product adoption and customer engagement.
• Lead customer meetings and implementation calls.
• Identify improvement opportunities and communicate customer feedback to Product teams.
• Ensure customers successfully adopt and use the platform.

Key Responsibilities

Customer Onboarding & Implementation

• Lead onboarding projects for enterprise customers.
• Coordinate implementation timelines.
• Configure customer environments.
• Support integrations and technical setup.
• Deliver onboarding sessions and product demonstrations.
• Ensure successful product adoption.

Customer Success

• Build trusted, long-term relationships with customers.
• Understand customer business goals and workflows.
• Provide strategic recommendations on product usage.
• Monitor customer health and proactively address risks.
• Help customers maximize business value from our AI platform.

Business Analysis

• Analyze business processes across different industries.
• Identify customer pain points and opportunities for optimization.
• Recommend best practices for implementation.
• Translate business needs into product requirements.

Cross-functional Collaboration

• Work closely with Engineering, Product Management, and Technical Support.
• Coordinate implementation priorities.
• Participate in product improvement discussions.
• Represent the customer's voice within the company.

Success in This Role

You'll be successful if you:

• Enjoy understanding how businesses operate.
• Can quickly learn new industries and business models.
• Like solving customer problems rather than selling products.
• Can communicate effectively with both business stakeholders and software engineers.
• Are naturally curious and proactive.
• Take ownership of customer success.
• Enjoy working in a fast-moving startup environment.

Requirements

• 2+ years of experience in Customer Success, Implementation, Business Analysis, Product Operations, SaaS Consulting, or Onboarding.
• Experience working with SaaS products.
• English - C1.
• Ukrainian - Native or Fluent.
• Excellent communication and presentation skills.
• Strong business mindset.
• Strong analytical thinking and problem-solving abilities.
• Ability to understand complex business processes.
• Ability to manage multiple customer projects simultaneously.

Technical Skills

• Understanding of SaaS platforms.
• Basic knowledge of REST APIs.
• Experience with CRM systems.
• Experience using Jira, HubSpot, Zendesk, Intercom, or similar tools.
• Ability to read technical documentation.
• Familiarity with browser developer tools.
• Basic SQL knowledge is a strong advantage.

Nice to Have

• Experience implementing SaaS solutions.
• Experience working with enterprise customers.
• Business Analysis experience.
• Knowledge of AI, NLP, Speech Analytics, or Conversation Intelligence.
• Experience with workflow automation platforms.
• Basic Linux knowledge.
• Technical education or IT background.

Technologies You'll Work With

• AI & Machine Learning
• Speech Analytics
• Natural Language Processing (NLP)
• REST APIs
• CRM Systems
• Jira
• HubSpot
• Browser Developer Tools
• SQL
• Cloud-based SaaS Platforms

Key Performance Indicators (KPIs)

You will be responsible for:

• Successful customer onboarding.
• Implementation project completion.
• Customer adoption and engagement.
• Customer satisfaction.
• Customer retention and long-term success.
• Timely implementation milestones.
• High-quality customer communication.

What We Offer

• Competitive salary: €1,000–1,500/month (depending on experience and expertise).
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering, and AI teams.
• Opportunity to influence product development through customer feedback.
• Professional development and mentoring.
• Career growth opportunities in: 
  • Product Management
  • Business Analysis
  • Solution Consulting
  • Product Operations
  • Customer Success Leadership
• Small, fast-moving startup where your ideas have real impact.

B2B Cooperation

We work exclusively on a B2B basis. Therefore, you should have or be willing to register a sole proprietorship (FOP) or a company.

Why Join Ender Turing?

At Ender Turing, Customer Success is a strategic function—not just a support role.

You'll work directly with international enterprise customers, help them implement cutting-edge AI technology, and play an important role in shaping how our product evolves.

If you enjoy combining business thinking with technology and want to make a real impact in a growing AI startup, we'd love to hear from you.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to understand a client's business process before proposing or implementing a solution. What was your approach?

3. One more question:

Why are you interested in working in a startup rather than a large corporation?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30 minutes.