Jobs at Djinni

Responsibilities:

 Develop and maintain high-performance, scalable, and fault-tolerant systems using Scala;
- Collaborate with cross-functional teams to design and develop software solutions that meet business needs;
- Design, develop, and test software components, services, and APIs;
- Write clean, efficient, and maintainable code;
- Troubleshoot and debug production issues, collaborate with the DevOps team;
- Working proactively on code quality, observability and best practices held across the company.

Hard Skills:

- Proficiency in Scala and its ecosystem (sbt, ZIO, PlayFramework, Sangria, and other libraries). At least 3 years of experience is desired;
- Experience with functional programming and distributed systems;
- Understanding how the JVM, JDK/JRE, and accompanying technologies work;
- Familiarity with database technologies (SQL, NoSQL);
- Hands-on experience using Kafka;
- Knowledge of web technologies (HTTP, REST, GraphQL) and microservice architecture (service mesh);
- Experience with software testing and debugging tools.

Nice to Have:

- Familiarity with Kubernetes and Docker.
- Experience with Aerospike or other KV database.
- Experience with FP paradigm and other JVM languages.
- Understanding of CI/CD tools and methodologies.

What We Offer:

- A job in a stable company – we have been in the market for over 13 years;
- Truly engaging tasks – take part in creating the media service of the future;
- Relationships built on trust and plenty of opportunities for growth;
- Table tennis lessons, and piano classes;
- Free English lessons;
- A corporate psychologist;
- Discounts from partner brands and our service.
 

By applying for the vacancy and submitting your resume to the Company (LLC “MEGOGO”), registered and operating in accordance with the legislation of Ukraine, registration number 38347009, address: Ukraine, 01011, Kyiv, Rybalska Street, 22 (hereinafter referred to as the “Company”), you confirm and agree that the Company processes your personal data provided in your resume in accordance with the Law of Ukraine “On Personal Data Protection” and GDPR regulations.

We’d appreciate it if you could take a moment to fill out a short survey about what matters most to you. It will help us better understand candidates’ expectations and create an even more comfortable environment at MEGOGO. Here’s the link: bit.ly/43YaxBH

Unifight Finance is looking for a Middle+ DevOps Engineer for its partner company, which provides technical support for businesses. The specialist will help scale infrastructure, improve delivery pipelines, and implement automation, having a real impact on technical decisions.

Responsibilities

• Deploy and maintain AWS infrastructure
• Release updates and critical fixes
• Improve and automate CI/CD pipelines
• Monitor infrastructure performance and reliability
• Provide L3 support

Requirements

• 2–4 years of experience in DevOps
• Strong hands-on experience with AWS
• Experience building and maintaining CI/CD pipelines
• Experience with containerization and orchestration (Docker, Kubernetes)
• English — Upper-Intermediate or higher
• Russian — fluent

Nice to have:

• Experience in FinTech
• Understanding of PCI DSS requirements
• GitOps experience
• Project management skills

Tech Stack

• Cloud & Infrastructure: AWS (EC2, VPC, Lambda, S3, RDS, ECS/Fargate, ECR, Route 53, ALB, CloudWatch), Terraform
• CI/CD & Version Control: Git, GitLab CI/CD
• Containers & Orchestration: Docker, Kubernetes
• Monitoring & Logging: Prometheus, Grafana, ELK

We Offer

• Remote work
• 20 days of vacation + public holidays
• Paid sick leave
• Company-provided equipment
• Opportunities for professional growth with the company

We're a small B2B outbound agency (cold email + LinkedIn) looking for a full-time Automation Engineer to own our technical infrastructure.

What you'll actually be doing:

• Build n8n workflows that sync lead data from our cold email platform to client CRMs and Slack in real time, triggered by reply/bounce/sequence events
• Set up and maintain CRM integrations (HubSpot, Pipedrive, Salesforce): custom fields, field mapping, webhook pipelines, end-to-end testing
• Build AI-powered reply categorization and routing logic
• Automate mailbox lifecycle management: ramp-up, health monitoring, rotation, placement tests
• Debug broken pipelines and fix integration issues same-day
• Build internal tools and scrapers to reduce reliance on paid third-party services

• Handle ad-hoc technical tasks from the delivery team

   

Stack: n8n, Cursor, Claude API, Email Bison, Clay, Supabase, Slack API, HubSpot/Pipedrive/Salesforce webhooks.

Requirements: 2+ years with n8n, solid REST API and webhook experience, ability to work independently and own problems end-to-end.

Hiring process: short test task included.

Send a short Loom video introducing yourself and showing an n8n workflow you've built.

About the Project

A leading no-code platform provider from the US has partnered with us to strengthen their development team. This platform enables businesses and individuals to build web and mobile applications without traditional coding, offering a user-friendly drag-and-drop interface.

We help the client to modernise their global solution and enhance it with the new features. Successful candidates will be working alongside the international team.

Required Skills

• minimum 2 years of experience;
• experience with Node.js based web services;
• experience with integration with front-end frameworks (preferably React);
• ability to quickly grasp new technologies;
• ability to communicate with the clients directly;
• English level — Intermediate+ for verbal communication and correspondence with our UK and US clients.

Responsibilities

Within this role the new members will be responsible for:

• analysis and technical decomposition of tasks;
• estimation and planning;
• new features implementation;
• regular code reviews;
• collaboration and knowledge sharing with the team members.

What We Offer

• remote work with a high degree of involvement in teamwork;
• a contract-based employment (B2B);
• work within an organised, independent, and motivated team that adheres to high standards for the quality of software solutions and code;
• opportunities to work on diverse tasks, deepening your experience quickly;
• collaboration in a team that is passionate about their work, and has an open knowledge sharing culture;
• modern project’s infrastructure (including CI/CD pipelines);
• technical support and assistance provided by our internal IT services department.

Expectations

This is what is expected from the successful candidate on this position:

• a minimum of 1 year of commitment; 
• full-time work;
• synced schedule with a team (European time zones);
• participation in regular meetings: daily sync-ups, planning sessions, code review.
   

Recruitment Stages:

• application registration
• technical quiz
• technical interview
• interview with PM of relevant project
• offer

About the project
To support the ambitious growth plans of the project and achieve upcoming product goals, we are opening a replacement position for a QA Engineer who will bring a fresh perspective and energy to the team.

You’ll join an enterprise-level web platform that serves as the analytical “brain” for a multinational telecom company. We take complex operational data and transform it into clear, audit-ready insights. It’s a high-impact project where your work directly affects how a global leader operates. 

The project has mature processes and automation, and has a strong focus on data validation and backend logic. The team is open to change, ideas, and improvements, and this is a place where your input will be heard and will have a real impact on the product.

You’ll be the only QA Engineer on the project, working closely with developers in a collaborative and supportive environment, with minimal bureaucracy and a lot of freedom in how testing is done.

Tools & Technologies:

• Web application (FE/BE)
• SQL (complex queries, joins, aggregations)
• Playwright (JS/TS)
• Databricks
• API testing tools (Postman, Swagger)
• Project Management tool (Azure DevOps)

Responsibilities:

• Perform manual testing of new and existing web application functionality
• Validate data and business logic using advanced SQL queries
• Create, maintain, and improve test documentation (checklists, test cases, reports)
• Support and gradually develop automated tests using Playwright (with mentoring available)
• Collaborate closely with developers from the early stages of development
• Participate in sprint activities, planning, demos, and product discussions
• Proactively suggest improvements to testing approaches, processes, and tools
• Use AI tools to improve testing efficiency and day-to-day work.

What we offer:

• Real influence on product quality and testing processes;
• Freedom in choosing testing approaches and tools;
• Mentorship in test automation and professional growth;
• Long-term project with future opportunities to switch between projects;
• Friendly, supportive team with open communication;
• Minimal bureaucracy and transparent processes;

• Remote or hybrid work options.

   

Expectations:

• Long-term cooperation (minimum 1 year)
• Full-time involvement (40 hours per week)
• Regular participation in team meetings and sprint ceremonies
• Willingness to grow together with the project and the company

Required skills:

• 1+ year of commercial experience in web application testing (GUI, API);
• Strong SQL skills (joins, aggregations, subqueries) - must-have;
• Basic experience or strong interest in test automation (Playwright / TypeScript);
• Understanding of software testing fundamentals, types, and levels;
• Knowledge of test design techniques and ability to apply them in practice;
• Understanding of QA processes across the SDLC;
• Basic knowledge of HTML, CSS, HTTP, JSON;
• Ability to write clear and structured bug reports and test documentation;
• English level: Intermediate+ or higher.

Recruitment stages:

• Application registration via google form;
• Technical quiz; 
• Interview with QA Lead and QA Manager;
• Interview with PM;
• Offer.

An international product company — a leader in the live-streaming industry — is looking for an AI / Data Architect in Warsaw.

The platform has over 450 million registered users and enables creators worldwide to monetize their talents through live streaming. The team consists of 350+ global professionals.

Requirements:

• experience in data / AI architecture
• building data pipelines, Data Lakes, DWH
• strong SQL + NoSQL
• experience with distributed systems
• deploying AI/ML models to production
• experience with LLM / AI APIs
• cloud platforms (GCP / AWS / others), Docker / Kubernetes

They offer:

• Stock options
• Medical insurance (100% for employees and 75% for family members)
• Office lunches
• Parking
• Multisport card

Location: Warsaw (office-based).

🚀 Join RiskSeal as a DevOps Engineer!
 

Job Description

We are looking for a motivated and proactive DevOps Engineer to join our growing team. You will work closely with developers and other DevOps engineers to build, manage, and improve our cloud infrastructure and CI/CD processes. This is a great opportunity to gain hands-on experience with modern DevOps tools and practices while helping shape the future of our infrastructure.
 

Key Responsibilities and Skills

• Manage and automate cloud infrastructure on Google Cloud Platform using Pulumi (Python)
• Maintain and optimize CI/CD pipelines using GitHub Actions with reusable workflows
• Deploy and manage Kubernetes workloads via GitOps using ArgoCD
• Configure and maintain VMs using Ansible for specialized workloads 
• Support multi-region infrastructure across
• Manage DBs like MySQL and Clickhouse
• Monitor infrastructure health using Prometheus, Grafana, and custom exporters
• Troubleshoot production issues and ensure system reliability across different environments
• Implement and maintain security policies using Cloud Armor and IAM
• Support developers with infrastructure-related needs and improvements
   

What We Offer

• A creative and dynamic work environment with minimal bureaucracy, fostering innovation and collaboration
• Support in your development as a specialist — you can always turn to anyone, and your question will never remain unanswered
• Hands-on experience with production-grade multi-region GCP infrastructure
• Opportunity to work with modern DevOps practices: IaC (Pulumi), GitOps (ArgoCD), reusable CI/CD pipelines
• Competitive salary and benefits package
• Flexibility in work hours and location
   

📩 Ready to Join?
Send your resume and let’s achieve great results together! 

Company Description

Are you a seasoned engineer passionate about building scalable, high-performance systems? This Senior-level role offers the opportunity to work remotely with talented teams across Europe, Ukraine, and LATAM.

At Sigma Software, we deliver cutting-edge solutions for global customers, combining technical excellence with a service-minded approach. In this role, you will join a distributed team to architect and evolve an advanced Ads platform, contributing to both innovation and stability.

Why join us? You will work on complex, high-impact systems, collaborate with international experts, and enjoy the freedom to shape architecture and technical patterns that drive long-term success.

CUSTOMER

We partner with a leading company in the AdTech space, delivering high-performance, scalable solutions that empower advertisers to manage campaigns, optimize targeting, and analyze results in real time. The Customer values innovation, reliability, and long-term collaboration, and operates globally with distributed teams in Europe, LATAM, and other regions.

PROJECT

The project focuses on building and evolving core systems for an advanced Ads platform integrated into a product for the interior decor industry. This product enables users to preview and visualize home items before purchase, enhancing shopping experiences both online and in-store.

Job Description

• Design, develop, and maintain APIs and services supporting ad campaign management, targeting, delivery, attribution, and reporting
• Architect scalable, reliable, and high-performance distributed systems
• Optimize systems for high-throughput and low-latency event/data processing
• Drive architectural decisions and establish development patterns
• Collaborate with distributed teams to ensure seamless integration and delivery
• Mentor and guide other engineers, fostering technical excellence

• Ensure code quality, maintainability, and alignment with long-term product goals

   

Qualifications

• At least 5 years of commercial experience in building scalable, high-performance systems
• Hands-on experience with AdTech solutions such as DSP, SSP, ad exchange, prebid, Google Ad Manager, or openRTB
• Strong proficiency in Python, preferably with the Django framework
• Solid knowledge of computer science fundamentals, including data structures, algorithms, and distributed systems
• Good understanding of distributed system architecture with a focus on data availability, reliability, and performance
• Practical experience with Kubernetes, PostgreSQL, and AWS

• Upper-Intermediate level of English

   

WILL BE A PLUS

• Experience with dbt and Redshift

• Familiarity with interior decor industry solutions

   

Additional Information

PERSONAL PROFILE

• Attention to detail and quality
• Excellent communication skills
• Leadership mindset, proactiveness

We are a rapidly developing product company operating in the dynamic iGaming sphere. Our team consists of professionals who value speed, results, and an absence of bureaucracy.

We are currently looking for an ambitious and proactive Affiliate Manager to strengthen our team, help scale traffic volumes, and build long-term relationships with partners in global markets.

If you understand metrics, know how to negotiate favorable terms, and have experience in the Gambling/Betting niche, we definitely have something to talk about.

Our Ideal Candidate (Requirements):

• Experience: 1+ year of experience in an Affiliate Manager position, mandatorily within the Gambling or Betting niche.
• Market Knowledge: Deep understanding of affiliate marketing principles, cooperation models (CPA, RevShare, Hybrid), and key metrics (ROI, LTV, Conversion Rate, etc.).
• English: B2 level (Upper-Intermediate) or higher — for fluent communication with international partners and conducting negotiations.
• Analytical Mindset: Ability to work with large volumes of data, analyze traffic, and make decisions based on numbers.
• Technical Knowledge: Experience with tracking platforms, understanding of postback setup and integrations.

• Will be a plus: Having your own database of active partners/webmasters.

   

Your Key Tasks and Responsibilities:

• Spearhead the hunt for new affiliate partners across key channels (SEO sites, Twitch/Kick streamers, etc.) through proactive market research.
• Increasing volumes of quality traffic from current partners and constantly searching for new sources (GEOs/sources).
• Build and maintain a clean, organized CRM database of all prospective leads.
• Drive top-of-funnel engagement by executing persistent follow-ups until leads are warmed up for negotiations.
• Track and analyze lead generation KPIs (status, conversion rates), providing regular reports with actionable insights for improvement.

• Provide ad-hoc support to Affiliate Managers to ensure team success.

   

  We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Ajax Systems - is an international technology company, the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. This ecosystem includes 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of the team and the number of users worldwide. Currently, the company has more than 4,100 employees. Ajax sensors protect 3.5 million users in more than 187 countries around the world.

The System Department makes devices smart, turning them into full-fledged IoT. They created and developed OS Malevich (a modular RTOS for various hardware platforms) and the Ajax Cloud cloud service (Java 20 / Kotlin, AWS, Akka, NATS, Kafka, Mongo, MySQL). Applications for iOS (Objective-C, Swift), Android (Java, Kotlin), and Windows/macOS (Python / C++, QT, QML) have been developed for users, installers, and engineers of security companies to manage, maintain and monitor the system.

Required skills:

6+ years of experience in iOS development

Deep knowledge of Swift, Combine, and UIKit

Strong foundation in computer science principles, including memory management, concurrency, networking, data persistence, unit testing, performance profiling, and system design

Strong understanding of the full mobile development life cycle, Git, SOLID, OOP principles, and design patterns

Understanding of algorithms and data structures

Would be a plus:

Modular project organization knowledge (SPM, CocoaPods)

gRPC experience

Use the latest technologies and stay up to date with development trends

Passion for software engineering, learning, and continuous improvement

Tasks and Responsibilities:

Follow high standards of software quality established in the team

Design, build, and maintain high-performance, reusable, and reliable code

Collaborate with cross-functional teams to define, design, and ship new application featuresI

dentify options for potential solutions and assess them for both technical and business suitability

With us, you will enjoy:

Working with a team of people to build the future of an industry

Non-trivial challenges and various range of exciting tasks

Flexible working hours

Parking for cars and bicycles

Medical insurance

English classes

We are working to ensure people’s lives are calm and the world safe.Join the team that creates a smart and useful global product!

We’re looking for a QA Manual & Automation Engineer to ensure the quality, correctness, and reliability of our LLM-based conversational product—from UI flows and data connectors to reasoning and response validation. You’ll design test strategies that catch regressions in conversation behavior, verify data-grounded answers against datasets, and build automation to scale coverage.

This role blends manual QA, automation engineering, and AI conversational validation.

Responsibilities

• Own end-to-end QA for an LLM-driven conversational system: functional, regression, and exploratory testing.
• Build and maintain automated test suites in Python, with a strong focus on Playwright for UI and workflow automation.
• Design and execute AI conversational tests:
  • Create structured test prompts and multi-turn scenarios
  • Run queries over datasets and validate correctness of responses against expected ground truth
  • Detect and document hallucinations, inconsistencies, and reasoning failures
• Develop test scenarios to validate data correctness and reasoning validity, including edge cases and adversarial prompts (within product scope).
• Write and validate SQL queries to confirm the correctness of underlying data and outputs.
• Validate integrations and storage across MongoDB, MySQL, and SQLite.
• Define and improve QA processes: test plans, defect triage, release sign-off criteria, and reporting dashboards.

• Collaborate closely with Product, Engineering, and ML teams to improve testability, reliability, and release confidence.

   

Requirements (Must-have)

• Strong Python programming skills for test automation and tooling.
• Hands-on experience with Playwright for automated testing.
• Experience testing AI conversational systems, including:
  • Designing prompt suites over datasets
  • Verifying correctness/consistency of responses
  • Validating multi-turn behavior and context retention
• Strong manual QA ability for LLM-based conversational flows (UX + functional correctness).
• Ability to write and validate SQL queries for verification and debugging.
• Experience with databases: MongoDB, MySQL, SQLite.

• Strong test scenario design skills, especially for data correctness and reasoning validation.

   

Nice-to-have

• Experience with Elasticsearch (queries, relevance checks, troubleshooting).
• Familiarity with Cursor or similar AI coding assistants to speed up test development and debugging.

Hard skills

• English -Upper Intermediate/Advanced is a must, esp. business communication (business emails)
• MS Office (esp. Excel), Google Sheets, PP presentaion - confident user
• Business communication - strong skill
• Basic understanding of corporate structure & processes will be a plus

Soft skills

• Highlevel of self-discipline, ability to manage workload and schedule without supervision
• Goal-oriented, but with attention to detail
• Ability to prioritize and manage work pressure
• Strong team player, ready to help
• Quick learner motivated by new challenges
• Excellent communicator with ability to negotiate and handle conflicts
   

Job Responsibilities

• Coordinate resource allocations and time reports;
• Prepare and validate invoices and billing statements;
• Joining procedure (program level), conduct meetings with teams;
• Create drafts of project budget forecasts;
• Validate profitability reports;
• Coordinate shipment process;
• Create and maintain program-level documentation (process requirements, internal instructions etc.);
• Drive maintenance of internal management systems (dashboards, etc.) ensuring they are up-to-date;
• Provide support for visits organization (customers representatives visiting  company premises or vice versa) - optional;
• Provide support in organization of program-specific trainings and events - optional;
• Work with company’s internal departments (HR, recruiting, ES, travel, etc.) and with customers representatives on program management requests.

Department/Project Description

We are looking to add a strong player to our team. Vacancy of Program Coordinator would be perfect for a person who is intelligent, confident, likes order but is ready for challenging tasks; can be creative about routine tasks but not easily bored; is a strong team player but can work independently; high level of self-discipline is crucial for this position.

Previous experience of working in IT industry would be a plus but not mandatory.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English/ French.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)