Jobs at Djinni

Overview:

SOFTSWISS continues to expand the team and is looking for a Senior Internal Tax Adviser to join our Finance team.
You’ll help shape global tax strategy across our international B2B and B2C operations, supporting our expansion into new markets and ensuring compliance in a rapidly evolving digital sector.
 

Purpose of the role:

You’ll lead international tax planning to optimise global efficiency and ensure compliance as we expand into markets across Latin America, Asia, Europe, and North America.
You’ll analyse cross-border tax regimes (OECD BEPS, EU directives, digital service taxes) and translate complexity into practical guidance for business teams.
Your work will impact intercompany structuring, tax filings, and market-entry strategies —  regulatory requirements into business-friendly solutions.
You’ll drive transfer pricing policy, manage external tax advisors, and support cross-functional teams in legal, finance, and operations.
You’ll identify tax risks and shape deal structures during M&A and joint ventures, helping future-proof our global tax posture.
 

Key Responsibilities:

• Advise on operational tax matters including corporate income tax, VAT, withholding tax, and service tax
• Guide finance teams on transactional tax issues (e.g., VAT treatment of B2B/B2C services, reverse-charge rules, treaty WHT rates)
• Ensure timely and accurate tax filings in collaboration with outsourced providers; support audit coordination
• Lead tax analysis and structuring for new market entry — evaluating local CIT, WHT, VAT, and gaming taxes
• Design and document transfer pricing structures for intercompany transactions using arm’s-length benchmarking
• Collaborate with legal and external experts on M&A tax due diligence and structuring for acquisitions and joint ventures
   

Required Experience:

• Comfortable working in regulated industries such as gaming, entertainment, or fintech
• Minimum 5 years of international tax experience, ideally in-house or in public accounting, with exposure to finance operations
• Deep knowledge of international corporate tax, BEPS regulations, and transfer pricing principles
• Expertise in EU VAT and digital services rules, including reverse charge and Mini One-Stop-Shop regimes
• Familiarity with withholding tax rules and treaty applications for cross-border payments
• Experience in structuring IP and R&D incentives is a plus

Strong communicator with the ability to simplify complex tax issues for cross-functional teams

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events
   

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a sales manager!

We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Main responsibilities:

1. Searching for and attracting new clients, maintaining the interest of existing users.
2. Initiating the first contact with potential clients through various channels.
3. Conducting negotiations and presentations for clients together with lawyers.
4. Closing deals.
5. Initiation of activities to increase sales.
6. Regular attendance at industry events and conferences to expand the network, find clients and partners.

7. Active use of social networks. Development of publications on LinkedIn and involvement of other advertising methods.

    

Requirements for the candidate:

1. Understanding and use of CRM systems for customer relationship and data management.
2. Experience in B2B sales.
3. Proven successful experience in cold sales, confirmed by specific results.
4. Ability to negotiate at various levels, including closing deals.
5. B2+ English language skills.
6. In-depth knowledge of the company’s market and products and services will be an advantage.

7. Ability to use various programs and tools.

    

We offer:

1. Remote format of cooperation.
2. Horizontal and vertical growth opportunities.
3. Competitive salary - fix+bonus.
4. Access to the company’s training programs.

5. Comprehensive health insurance.

    

Become a part of our dynamic and friendly team!

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a PR manager!

We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Main responsibilities:

• Development and implementation of PR strategy.
• Preparation of media materials: portfolio with a relevant content, press releases, articles, comments; identification of relevant publications; monitoring of current platforms.
• Interaction with journalists, media outlets, and bloggers.
• Organization and coordination of the company’s participation in events.
• Monitoring of brand mentions; reputation management.
• Content management for external communications and social media.
• Reporting on PR activities.

• Management of the company’s social media accounts to enhance brand development.

   

Requirements for the candidate:

• Over 2 years of PR experience (agency or in-house).
• Experience collaborating with business media (finance, business, crypto, etc.) and organizing events.
• Bachelor’s degree in PR, Journalism, Marketing, or Philology.
• English proficiency at an upper-intermediate (B2+) level.
• Proficient in media monitoring and analytical tools.
• Basic experience in managing social media and developing content.

• Will be well privileged if you Proficient in major platforms (Linkedin, YouTube, Instagram, Facebook, etc.) and skilled in utilizing promotional tools and had experience in promoting and developing an employer’s personal brand.

   

We offer:

• Remote format of cooperation;
• Horizontal and vertical growth opportunities;
• Competitive salary;
• Access to the company’s training programs;
• Comprehensive health insurance.

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a Junior SM !

We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Requirements:

• English proficiency B1+ (written communication)
• Experience with CRM systems
• LinkedIn proficiency for client prospecting
• Skills in working with ChatGPT and other AI tools
• Ability to work with email marketing tools
• Basic understanding of sales funnel
• Strong communication skills and ability to build rapport
• Results-oriented mindset
• Attention to detail

• Team player

   

Responsibilities:

• Scheduling meetings with potential clients and partners at conferences (cold outreach via LinkedIn, conference apps, niche chats)
• Daily posts about company services in niche chats and social media
• Competitor analysis
• Processing registries and offering services to clients

• Qualifying inbound leads (in the future)

   

We offer:

• Remote format of cooperation.
• Horizontal and vertical growth opportunities.
• Competitive salary.
• Access to the company’s training programs.
• Comprehensive health insurance.

We’re looking for a proactive Data Scientist to join our growing team and help us redefine the future of eSports betting! You will develop and implement advanced models for esports betting, focusing on games such as Dota 2, League of Legends, etc. Oversee the entire model development lifecycle, including design, testing, and performance optimization.

What you’ll be doing:

• Develop and implement betting models using Python and Golang.
• Design and optimize mathematical models, including statistical models, classical machine learning techniques, and neural networks.
• Analyze the performance and impact of models, ensuring operational efficiency.
• Prototype and assess models to evaluate their effectiveness and user acceptance.
• Integrate models with existing systems and optimize performance.
• Collaborate with backend and frontend teams for seamless implementation and decision-making.
• Conduct in-depth statistical analysis and apply machine learning methods to enhance forecasting accuracy.

What we’re looking for:

• 3+ years of commercial experience with Python.
• Strong knowledge of statistics and practical experience with ML techniques.
• Proven expertise in mathematical modeling, including statistical methods, classical ML approaches, and neural networks.
• Strong data processing skills (validation, parsing, visualization).
• Understanding business logic of decisions and analytical thinking ability.
• Excellent communication skills and the ability to work in a team.
• Ability to assess the business value of tasks.
• English – Intermediate level.
• Nice to have: Higher education in computer science, mathematics, statistics, or a related discipline is a plus.

• Nice to have: Experience in the betting industry or related fields is an advantage.

   

What We Offer:

• Your wellbeing and a comfortable work environment are our top priorities:
• Flexible schedule & work format (office/hybrid): work where and when you feel most productive.
• 20 paid + 15 unpaid vacation days: take time off whenever you need to reset.
• An extra day off on your birthday — celebrate it your way!
• Medical insurance: take care of your health with extended coverage (available in Ukraine only).
• 22 sick days: 8 days without a doctor’s note (for sick leave or mental health), 10 with a note, plus 4 Personal Days per year — for personal matters, when it is necessary.
• Gifts and bonuses for life’s big moments: weddings, new babies, kindergarten support (available in Ukraine only).

Who We Are:

We’re DATA.BET — a product-driven IT company transforming the world of sports, esports, and virtual betting with our innovative sportsbook solution. 

Since 2017, we’ve been building tech that directly shapes the industry.
Our team of experts blends hands-on experience with AI technologies to deliver cutting-edge solutions that set new standards in betting.

We are looking for a Middle Backend Developer (Node.js) to join our team and work on an AI-powered software that integrates with business email accounts and time tracking/billing systems. 

🚀WHAT WE'RE LOOKING FOR:

• MUST HAVE: experience with AI development
• 3+ years of commercial software development experience;
• Solid working knowledge of Node.JS / Mongo / AWS / Swagger;
• Understanding of network operations/protocols, experience with Socket.io/WebSockets;
• Good debugging skills;
• Thorough experience of RESTful service design, API design, and best practices for building resilient and maintainable distributed systems;
• Experience with Typescript

💻RESPONSIBILITIES:

• Develop and maintain the mobile application using React, ensuring high performance and responsiveness
• Implementation of new product features
• Collaborate with team members
• Participate in the code review process
• Be involved in planning, designing, and execution
• Outline project scope and schedule, and provide accurate estimates of quality.

🕗 WORKING SCHEDULE:

This is a full-time permanent position (full remote). 

WHY IVORYSOFT:

• Flexible remote work
• Competitive salary based on experience
• Opportunity to work on an AI-driven product
• Friendly and professional team
• Career and professional growth, regular performance, and salary reviews
• Remote work opportunity and flexible working schedule
• Building projects from scratch, working only with the latest technologies
• Team buildings and corporate activities
• Legal support for private entrepreneurs

If you're ready to join a team working on cutting-edge AI solutions, apply now! 🚀

About the Role

As a Senior Business Systems Analyst, you will play a key role in defining requirements and shaping the AI-driven future of Pearl’s Analytics and Experimentation platforms. You will work closely with Analytics, Machine Learning, and cross-functional Engineering teams to ensure our data and experimentation platforms are high-quality, AI-enabled, and lean.

This role is critical for driving the adoption of AI tooling, improving experiment workflows, supporting data platform enhancements, and ensuring data quality and regulatory compliance across systems.

 

What You’ll Do

AI Analytics Tooling (30%)

• Evaluate and pilot AI tools (e.g., ADI Bot, Databricks Agents) and design future enhancements.
• Define adoption metrics and collect user feedback.
• Create enablement materials and promote AI-driven workflow improvements.

Experimentation Platform Support & Optimization (25%)

• Support A/B testing frameworks and validate experiment configurations.
• Partner with Analytics, Engineering, and Machine Learning to improve experimentation workflows.
• Recommend tooling enhancements and streamline experiment lifecycle processes.

Data Platform Analysis & Metadata Governance (25%)

• Evaluate and design enhancements for current data platform offerings (Google Analytics, Internal Data, PostHog).
• Promote adoption of OpenMetadata and improve metadata coverage.
• Design and track AI readiness through documentation scores, dataset lineage, and other readiness metrics.
• Work with platform teams to enforce data standards and governance.

Data Quality Support (10%)

• Review data quality audits and communicate results across teams.
• Maintain data health scorecards and identify recurring issues.
• Collaborate with engineering teams to prioritize and resolve data quality issues.

Regulatory Compliance & Requirements Management (10%)

• Translate regulatory obligations (GDPR, CCPA, etc.) into system requirements.
• Work with Legal, Security, and Data Engineering on compliance controls.
• Document workflows, maintain audit artifacts, and support periodic reviews.
  
   

What We’re Looking For

• 5+ years of experience in Business Systems Analysis and/or database analysis, including end-to-end business requirements identification and gathering.
• Ability to query, analyze, and troubleshoot datasets using SQL.
• Experience with agile software development.
• Hands-on use of AI tools within analytics or data engineering workflows.
• Basic experience with a modern software development language (Python, C#, Java, TypeScript/JavaScript).
• Strong knowledge of Experimentation methodology/platforms
• Understanding of documentation standards, lineage, data quality audits, and governance processes.
• Сonceptual thinking, analytical, and problem-solving skills.
• Strong communication skills with proven experience collaborating cross-functionally with engineers, product managers, and analytics teams.
• Desire and ability to lead, advocate for features, and make data-driven recommendations.
• Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects.
• English proficiency (at least strong upper-intermediate level).

A rapidly expanding international iGaming company that is actively growing its presence in the Canadian market. 

In Toronto, we’re setting up a new hub to drive our North American growth — and we’re looking for a Senior Node.js Developer to join our engineering team.

✅ Requirements

• Strong knowledge of JavaScript and ECMAScript 6+ standards.
• 5+ years of commercial experience with Node.js and Nest.js.
• 5+ years of web development experience.
• Experience working with high-load SQL and/or NoSQL databases.
• Hands-on experience implementing REST, GraphQL, and WebSockets.
• Good understanding of TDD principles and writing automated tests.
• Solid knowledge of microservice architecture.
• Proficiency with Git version control.
• Experience with RabbitMQ and Redis.
• Strong experience with databases such as MongoDB and MySQL.

✅ Nice to Have

• 2+ years of experience working with CI/CD pipelines, microservices architecture, and containers.
• Experience with Kubernetes.
• Familiarity with NATS.
• Experience with TypeScript.

✅ Responsibilities

• Develop and enhance in-house iGaming platform.
• Integrate with third-party APIs and ensure smooth data exchange.
• Participate actively in developing new features from scratch.
• Contribute to building scalable, resilient, and high-performance back-end services.
• Collaborate closely with cross-functional teams to deliver end-to-end solutions.

🚀 Why Join to our team in Toronto?

• Be part of an international company entering the Canadian market.
• Work onsite in our Toronto office, contributing to large-scale, global projects.
• Build innovative products in a fast-paced, high-growth industry.
• Competitive compensation and professional growth opportunities.

A rapidly expanding international iGaming company that is actively growing its presence in the Canadian market.

 In Toronto, we’re building a world-class team to drive our North American presence — and we’re looking for a Senior Front-End Developer (Angular 18+) to join us.

This is an exciting opportunity to work on complex, large-scale projects, shaping innovative products in a fast-paced, high-growth industry.

✅ Requirements

• Minimum 5 years of commercial web development experience.
• At least 3 years of hands-on experience with Angular (we’re using Angular 18).
• Strong proficiency in TypeScript.
• Experience with testing frameworks (e.g., Jest).
• Solid understanding of REST API consumption.
• Knowledge of SOLID/GRASP principles, client-side architecture, and design patterns.
• Awareness of cross-browser compatibility and performance optimization.
• Strong problem-solving skills and the ability to work independently.
• Practical experience with Git, npm, Webpack, Babel, Linters.

✅ Nice to Have

• Experience with the Nx framework.
• Familiarity with TypeScript AST and writing code modifiers.
• Experience with GitLab CI.
• Knowledge of Docker, NGINX, Node.js.
• A strong product mindset and good understanding of web UX best practices.

✅ Responsibilities

• Develop and enhance a complex iGaming platform using Angular 18 and TypeScript.
• Write high-quality, scalable, testable, and performant code.
• Participate in testing, validation, and documentation of front-end systems.
• Take ownership of assigned projects: assign tasks, coordinate team efforts, and monitor progress.
• Provide technical guidance and help resolve programming challenges.
• Conduct code reviews and provide constructive feedback to ensure best practices and code quality.
• 🚀 Why Join to our team in Toronto?
• Be part of an international company that’s rapidly growing in Canada.
• Work onsite in our new Toronto office, alongside top talent in the industry.
• Opportunities for career growth and leadership responsibilities.
• Competitive compensation package and dynamic, fast-paced work environment.

We are looking for an experienced Lead Full stack Engineer (Node.js & React) to join our development team in Lisbon. This role is 80% Backend (Node.js) and 20% Frontend (React), where you’ll help build and scale a next-generation payments integration platform that connects businesses with multiple financial service providers through secure, high-performance APIs.

🎯 Your Mission

Design and implement robust solutions that power our payments platform, ensuring scalability, security, and reliability. You will contribute to building seamless integrations with banks and payment providers while actively participating in the evolution of a cutting-edge fintech product.

✅ Responsibilities:

✔️ Being transparent with the team about challenges, failures, and successes.

✔️ Hiring and training technical personnel.

✔️ Determining project requirements and developing work schedules for the team.

✔️ Delegating tasks and achieving daily, weekly, and monthly goals.

✔️ Liaising with team members and management to ensure projects are completed to standard.

✔️ Motivating staff and creating a space where they can ask questions and voice their concerns.

✔️ Delegating work and assignments to team members.

✔️ Collaborating with their team to identify and fix technical problems.

✔️ Lead the development of our in-house fintech platform with a focus on performance, scalability, and security.

✔️ Build and manage complex payment API integrations with banks, PSPs, and third-party services.

✔️ Contribute to backend development, ensuring consistency and stability across the product.

✔️ Actively participate in developing new features from concept to production.

✔️ Collaborate with product managers, designers, and stakeholders in agile workflows to ensure technical feasibility and business alignment.

✔️ Support the evolution of the architecture towards modern patterns (microservices, messaging systems, and scalable infrastructure).

✅ Requirements:

✔️ At least 8+ years of professional experience in the IT field.

✔️ 3+ years of experience in leadership positions.

✔️ 3+ years of commercial experience with Node.js.

✔️ 5+ years of commercial experience in web development.

✔️ Knowledge of JavaScript and the ECMAScript 6 standards.

✔️ Commercial experience in implementing REST and WebSockets.

✔️ Experience with Git version control system.

✔️ Experience with commercial databases, MySQL.

✔️ Experience with RabbitMQ.

✔️ Experience with Redis.

✔️ B2 level of English.

✔️ Excellent technical, diagnostic, and troubleshooting skills.

✔️ Strong leadership and organizational abilities.

 

We're looking for a Senior Full Stack Developer with experience in Node.js and React to join our development team in Lisbon!

✅ Requirements:

✔️ 5+ years of commercial experience in web development;
✔️ 3+ years of commercial experience with Node.js;
✔️ 3+ years of commercial experience as an FE (React) engineer;
✔️ Experience with NextJS, NestJS, Apollo, Material;
✔️ Experience with TypeScript;
✔️ Commercial experience with high-loaded SQL or NoSQL databases;
✔️ Experience with REST, GraphQL, WebSockets;
✔️ Understanding of TDD principles and writing tests;
✔️ Understanding of microservice architecture principles;
✔️ Experience with Git version control system;
✔️ Experience with RabbitMQ;
✔️ Experience with Redis;
✔️ Experience with MongoDB, MySQL databases;
✔️ At least an upper-intermediate level of English.

✅ Will be a plus

✔️2+ years of hands-on experience developing CI/CD/Micro Services architecture/Containers;
✔️Experience with Kubernetes and Docker;
✔️Experience with Queue brokers(RabbitMQ, Apache, etc.)

✅ Duties and opportunities

✔️In-house platform development;
✔️3rd party API integrations;
✔️Actively participate in developing new features from scratch;
✔️Work with own fintech solution;
✔️Bi-weekly sprints, SCRUM, grooming, planning.

✅ We offer excellent benefits, including but not limited to:
✔️Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;
📝Official employment in accordance with the laws of the EU
🏋️‍♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
 

What You’ll Do

• Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
• Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
• Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
• Track and implement business metrics to drive continuous improvement and support data-driven decision-making
• Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
   

What We’re Looking For

• 5+ years of experience (preferably within e-commerce or customer experience products).
• Strong proficiency in Excel for analysis and business modeling
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

About The Role

As a Senior/Lead Software Engineer in our Machine Learning department, you will take ownership of high-impact initiatives that drive product quality, monetization, and user experience. You’ll apply your expertise in Python, data analysis, and modern AI tools to build, deploy, and optimize ML solutions end-to-end. This is a hands-on technical role that blends data science and engineering to deliver measurable business outcomes. You’ll collaborate closely with cross-functional stakeholders and contribute to evolving areas such as LLMs, Generative AI, and ML infrastructure. The role offers exposure to complex data challenges and the opportunity to shape Pearl’s AI-driven capabilities.

What You’ll Do

• Build, train, and deploy ML models that improve product performance and monetization.
• Collaborate with data, product, and engineering teams across multiple internal initiatives.
• Design and implement data pipelines for extraction, transformation, and analysis.
• Apply statistical and machine learning techniques to real-world business problems.
• Work on projects involving LLMs and Generative AI technologies.
• Analyze large datasets to identify trends, insights, and optimization opportunities.
• Integrate ML models into production systems and monitor their performance.
• Communicate findings and recommendations clearly to technical and non-technical stakeholders.
• Experiment with emerging AI tools and methodologies to enhance existing workflows.
• Ensure data quality, reliability, and scalability in all deliverables.

What We’re Looking For

• 3+ years of hands-on experience in ML Engineering or Data Science.
• 5-6+ years total experience in software or data engineering.
• Strong programming skills in Python.
• Proficiency in SQL for data querying and analysis.
• Solid understanding of data processing, analysis, and visualization.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Ability to build and deploy ML models end-to-end.
• Strong analytical and problem-solving mindset.
• Experience with .NET for integration work
• Upper-intermediate English proficiency (B2 or higher).
• Familiarity with Databricks or similar data platforms (nice-to-have).
• Exposure to AWS or other cloud-based ML environments (nice-to-have).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

Job Description:
We are seeking a detail-oriented and methodical Manual QA Tester to join our team. In this role, you will be responsible for validating the functionality, reliability, and usability of our web applications through rigorous manual testing. You will work closely with developers and product managers to ensure that our releases meet high-quality standards.

Responsibilities:

• Create, execute, and maintain comprehensive test cases and test plans based on product requirements and specifications
• Identify, document, and track bugs using issue Jira
• Perform functional, regression, integration, and UI testing
• Collaborate with developers to clarify requirements and resolve defects
• Provide clear and detailed feedback regarding test coverage, defects, and product quality

Requirements:

• 1–3 years of experience in manual QA testing for web-based applications
• Strong understanding of QA methodologies, tools, and processes
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills
• Superior ability to communicate in English- both testing results as well as in messaging