Jobs at Djinni

Account Manager- Sales & Customer Success

Ender Turing | AI / B2B SaaS | Remote in Europe

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and  Dobrobut Hospitals, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

We’re looking for an Account Manager - Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.

This is a hands-on role at the intersection of Sales, Account Management and Customer Success. You’ll have a direct impact on customer success, account growth and revenue, with the freedom to shape how we work with clients. You’ll work with international B2B clients, senior decision-makers and operational teams, combining commercial thinking, relationship building and problem-solving.

What You’ll Do

Own the Full Client Journey

• Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
• Build strong relationships with decision-makers and operational stakeholders.
• Own the client relationship from pilot and implementation through adoption, expansion and renewal.

Drive Customer Success

• Understand the client’s business, goals, pain points and KPIs and translate them into clear priorities.
• Define and track pilot objectives, success criteria and business outcomes.
• Coordinate internal teams and keep projects moving.
• Identify risks, blockers and low adoption early and proactively solve them.
• Help client teams understand the value of Speech Analytics and turn product usage into real business results.

Drive Growth

• Lead post-pilot conversations and turn successful pilots into long-term contracts.
• Present results and build the business case for continued cooperation.
• Identify new use cases and opportunities for upsell, cross-sell and account expansion.
• Drive renewals and build long-term client partnerships.

Be Hands-On

• Learn the product quickly and work confidently with dashboards, data and product functionality.
• Investigate problems independently and involve the right people when needed.
• Work closely with Business Analysts, Project Managers and other internal teams.
• Prepare and present business updates, results and recommendations to clients.

You’ll work closely with Business Analysts, Project Managers and other internal teams — you won’t be expected to deliver everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
• Experience working with B2B or enterprise clients.
• Strong commercial mindset and understanding of sales, retention and account growth.
• Experience with complex or consultative sales is a strong advantage.
• Strong communication and stakeholder-management skills.
• Analytical, proactive and comfortable solving problems independently.
• Ability to quickly understand complex products, business processes and client needs.

• Comfortable working across both strategic conversations and operational details.

   

Languages

• English & Ukrainian - bilingual.
• Experience working in an international environment is a strong advantage.
• We are looking specifically for a candidate who is bilingual in English and Ukrainian and can communicate professionally at a near-native/native level in both languages.
• The candidate should be able to confidently conduct business conversations, presentations, negotiations and client meetings in English, as well as communicate fluently in Ukrainian.
• This is a mandatory requirement, not an advantage.

Why This Role

This is not a pure Account Management role.

You will not simply receive a client request and pass it to another team.

You’ll own the relationship from the first qualified lead through discovery and pilot to adoption, expansion and renewal.

You will be expected to understand:

What does the client want to achieve?
Why did they buy the product?
Is their team actually using it?
Are they seeing the value?
What is blocking them?
What should we do next?
And how can we turn the current project into a long-term commercial relationship?

You will own the journey:

Lead → Discovery → Sales → Pilot → Implementation → Adoption → Post-Pilot Sale → Expansion / Upsell → Renewal

You are responsible for creating value for the client, making sure the client recognizes that value, and turning that value into a long-term commercial relationship.

How Success Looks

• Clients understand and realize the value of the product.
• Successful pilots convert into long-term partnerships.
• Accounts grow through expansion and new use cases.
• Risks and adoption issues are identified and addressed early.
• Client relationships develop into long-term commercial partnerships.

What We Offer

• Competitive compensation: $2,000–3,000/month, depending on experience and expertise.
• Performance-based bonus.
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering and AI teams.
• Direct exposure to founders and key decision-makers.
• Opportunity to influence product development through customer feedback.
• Opportunity to grow beyond traditional Account Management across Sales, Customer Success and commercial strategy.
• Professional development and mentoring.
• Small, fast-moving startup where your ideas can have a real impact.

This is a B2B role. You’ll need to have or be willing to register a sole proprietorship (FOP) or company.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to convince a client’s team to adopt a product or solution that had already been purchased by the decision-maker. What was the challenge, what did you do, and what was the outcome?

3. One more question:

Tell us about a situation where you had to solve a client or business problem without a clear process to follow. What did you do, and what was the outcome?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30-45 minutes.

Affiliate Team Lead (Africa, Asia, CIS)
 

About the Role

We are looking for an experienced Affiliate Team Lead to drive and scale our affiliate program across African markets. You will own the regional strategy, lead a team of affiliate managers, and ensure sustainable growth through high-quality partnerships.
 

Responsibilities

• Own and execute the affiliate strategy across African markets.
• Lead, mentor, and develop a team of Affiliate Managers (hiring, onboarding, performance management).
• Scale partner acquisition: source, negotiate, and close high-value deals.
• Oversee key accounts and support the team in managing top-tier partners.
• Analyze partner performance (Power BI or similar tools), identify growth opportunities, and optimize results.
• Define and improve commercial models (CPA, RevShare, Hybrid, Fixed).
• Ensure traffic quality and compliance with agreements.
• Work cross-functionally with marketing, product, content, and design teams.
• Build and expand a strong affiliate network in the region.
• Monitor market trends, competitors, and new opportunities in Africa.

Requirements

• 4+ years of experience in Affiliate Marketing, including at least 1 year in a Lead / Senior role.
• Proven hands-on experience in African markets (mandatory).
• Strong existing network of affiliate partners in the region.
• Experience with platforms/tools: BetB2B, Slack, Jira, Power BI (or similar).
• Deep understanding of key metrics: CR, NGR, ARPU, LTV, FTD.
• Strong leadership and team management skills.
• Experience structuring and negotiating high-value deals.

Skills

• Strategic thinking with strong execution skills.
• Advanced analytical mindset and data-driven decision-making.
• Strong negotiation and stakeholder management skills.
• Ability to identify fraud risks and ensure traffic quality.
• Ability to operate in fast-paced and high-growth environments.

Key Objectives

• Achieve and exceed regional targets (FTDs, deposits, revenue).
• Scale and optimize the affiliate partner portfolio.
• Build and manage a high-performing affiliate team.
• Expand into new GEOs within Africa.

We are looking for an experienced Product Analyst with a strong iGaming background to analyze product performance, player behavior, acquisition quality, and key business metrics.

The role requires a strong understanding of both product analytics and affiliate traffic economics within Casino and/or Sportsbook.
 

Responsibilities

• Analyze key iGaming metrics: GGR, NGR, LTV, ARPU, Retention, Churn, Conversion, ROI, Payback
• Analyze player behavior, cohorts, segmentation and lifecycle
• Identify bottlenecks and growth opportunities across the registration → deposit → active player funnel
• Conduct deep-dive product analysis and turn data into actionable business recommendations
• Design, evaluate and interpret A/B tests
• Analyze the impact of product changes, bonuses, promotions and new features
• Build and maintain dashboards and automated reporting
• Analyze affiliate traffic performance by partner, source, GEO and acquisition model
• Evaluate traffic quality based on FTD, Deposits, GGR/NGR, LTV, Retention, ROI and Payback
• Analyze CPA, RevShare and Hybrid acquisition models and partner performance
• Identify high- and low-performing traffic sources and opportunities for optimization and scaling
• Work closely with Product, Affiliate, CRM and Marketing teams

Requirements

• 3+ years of experience in Product / Data Analytics
• Hands-on iGaming / Gambling experience is mandatory
• Strong understanding of Casino and/or Sportsbook products and player behavior
• Strong knowledge of SQL
• Experience with Power BI, Tableau, Looker or similar BI tools
• Strong experience with cohort, funnel, retention and LTV analysis
• Practical experience with A/B testing
• Understanding of iGaming affiliate marketing and traffic economics
• Experience analyzing affiliate traffic and partner performance
• Understanding of CPA, RevShare, Hybrid, CAC, ROI and Payback
• Python for data analysis is a strong advantage
• Ability to translate data into clear conclusions and business recommendations

We Offer

• Competitive salary.
• Fully remote position.
• Flexible working hours.
• Opportunity to work with an international iGaming company operating across multiple markets.
• Professional growth in a fast-paced environment.

Candidates without previous iGaming / Gambling experience will not be considered

About Zoral

Zoral is an IT product and professional services company serving banks, insurers, wealth managers and fintechs. Alongside its flagship product, Zoral fOS (Financial Operating System), Zoral delivers data, analytics and AI programmes for regulated financial-services firms in Europe, the UK, the US and Asia.

About the role

We are looking for a Data Architect / Senior Data Engineer to define the target architecture and actively design, develop and deliver enterprise data platforms on Azure Databricks for regulated financial-services clients. Typical platforms integrate tens of source systems and millions of customer and policy records, support several hundred regulatory, management and operational reports, and are delivered by growing multidisciplinary teams of data engineers, architects, analysts and client specialists.

This is a hands-on architecture and engineering role within a collaborative delivery team. You will assess the client’s existing data landscape, help refine the target architecture, establish modelling and engineering standards, and act as a senior technical authority throughout delivery. You will work closely with other architects and engineers, providing direction, reviewing designs and supporting implementation rather than operating as a standalone architect.

At the same time, you will remain close to the engineering work: developing transformation logic and data models, profiling and cleansing data, implementing data-quality controls, and contributing to production engineering where your experience has the greatest impact. The successful candidate should be comfortable moving between architecture, technical leadership and hands-on implementation while enabling the wider team to deliver effectively.

Responsibilities

• Assess existing data lakes, warehouses, pipelines, models, jobs, notebooks and tooling; work with client architects and the wider delivery team to confirm or refine the target architecture and document decisions, options, trade-offs and rationale.
• Design the layered data architecture (landing, bronze, silver and gold) and guide its implementation across the engineering team, covering ingestion, standardisation, transformation, integration, conformance, data products and reporting marts.
• Develop and review production-grade data transformations using SQL and Python/PySpark, including reusable and metadata-driven pipelines that are idempotent, re-runnable, testable and observable.
• Define data-modelling standards and contribute to the development of integrated and consumption-layer models, including Data Vault 2.0, Kimball dimensional models, slowly changing dimensions, historical and as-at reporting, and model-generation approaches.
• Define the data-quality and data-cleansing approach together with the engineering team: establish profiling and baseline measures; define rule catalogues, quality gates and scorecards; design quarantine, remediation, reconciliation, audit, balance and control processes; and ensure these are implemented consistently.
• Guide and contribute to data cleansing, standardisation, de-duplication, customer matching and entity-resolution approaches, including match rules, survivorship and persistent identifiers.
• Design how the new platform is separated from and coexists with legacy platforms, including catalogue and environment layout, access boundaries, dependencies, migration, reconciliation and decommissioning.
• Define practical standards for layering, naming, ownership, classification, lineage, security, masking, resilience and retention, and work with engineers to ensure these standards are applied consistently in delivery.
• Evaluate tools for ingestion, transformation, orchestration, data quality, catalogue, lineage, master data and reporting, working with other technical stakeholders to present recommendations and trade-offs.
• Review engineering designs and code, contribute directly to complex or critical implementation areas, troubleshoot difficult data and pipeline issues, and support automated testing and CI/CD practices.
• Provide technical leadership to engineers and client staff through design reviews, pairing, mentoring and collaborative problem solving.
• Produce architecture documents, decision records, technical standards, runbooks and handover material in collaboration with the wider project team.

Requirements

• 8+ years in data architecture and/or senior data engineering, with substantial hands-on delivery responsibility, including at least three years designing and engineering Databricks platforms in production.
• Demonstrated ability to operate as both an architect and a senior engineer within a delivery team: define target-state designs and standards, guide other engineers, and implement or materially contribute to pipelines, transformations and data models.
• Experience providing technical leadership within multidisciplinary data teams, including design reviews, mentoring, engineering standards and collaborative delivery.
• Expert SQL and strong Python/PySpark skills, with experience developing, testing, optimising and supporting production data transformations.
• Hands-on knowledge of Azure Databricks, including Unity Catalog governance (grants, row filters, column masks, tags and lineage), Delta Lake, Lakeflow Declarative Pipelines, Lakeflow Jobs and Lakeflow Connect.
• Proven experience designing and developing layered lakehouse or data-warehouse architectures using Data Vault 2.0 and Kimball dimensional modelling, including slowly changing history and as-at data.
• Experience defining and implementing data-quality and cleansing strategies, including profiling, rule design, quality gates, monitoring, scorecards, quarantine, remediation and reconciliation controls.
• Experience with master data management, customer matching, de-duplication or entity resolution.
• Experience migrating data, pipelines and models from legacy warehouses or lakes, including coexistence, reconciliation, parallel running and decommissioning.
• Practical experience with Git, code review, automated testing, CI/CD and production support for data pipelines.
• Ability to write clear architecture and engineering documentation and present technical decisions to senior stakeholders.
• Excellent written and spoken English; willingness to work on site at client premises, including in the UK, for periods of several weeks.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. The team is now looking for an Affiliate Manager who combines strong commercial thinking with a deep understanding of performance marketing and knows how to build, scale, and optimize affiliate partnerships that drive high-quality traffic and measurable business growth.
 

Requirements:

• 2+ years of experience as an Affiliate Marketing Manager working with TrueLabel and SoftSwiss brands.
• SEO, PPC, Email/SMS traffic.
• NL geo with big amount of traffic.
• Own database of partners and contacts for NL geo.
• Understanding of traffic analysis, important KPIs, comissions and work methods
• Hands-on experience with SEO and PPC traffic sources.
• Experience working with Tier 1 GEOs.
• Strong understanding of traffic analysis, key Soft2Bet KPIs, commission models, and operational workflows.
• Own database of affiliate partners and industry contacts.

Desired / Preferred Skills:

• Experience working with Affilka and SoftSwiss brands.
• Proficiency with tools such as Ahrefs, Humble, and SimilarWeb
• English level: B2–C1.
• Willingness and ability to attend international conferences.
• Ukrainian language proficiency.

Expected Duties / Responsibilities:

• Work with partners within Affilka software partnership programs across Soft2Bet / SoftSwiss brands in Tier 1 GEOs.
• Acquire new partners for partnership programs, negotiate deals, define terms and conditions, set commissions, and manage campaign structures.
• Retain and grow existing partners by monitoring traffic quality, optimizing campaigns, and scaling traffic volume.
• Develop and execute own business plan and KPIs, while contributing to the implementation of overall company KPIs and objectives.
• Monitor market trends, conduct market research, and generate new business ideas and innovations.
• Analyze SEO and PPC traffic performance and evaluate its value using tools such as Ahrefs, Humble, SEMrush, SimilarWeb, etc.
• Collaborate with cross-functional departments (Product, Retention, VIP, Content, Promo, SEO, Support, Anti-Fraud) to achieve company goals.
• Attend international conferences and industry events.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to drive affiliate growth at scale: you will own and develop affiliate partnerships end-to-end, directly influencing traffic quality, conversions, and overall revenue performance.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Risk & Payment Manager to join the Risk Payment function and take ownership of first-line withdrawal processing, KYC checks, and payment-related risk reviews across multiple brands and platforms.

📅 Your daily adventures include:

• Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA;
• Review player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases;
• Independently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within the assigned authority;
• Conduct standard KYC reviews and assess the completeness, validity, and consistency of player documents;
• Request and review additional documentation, including SOF/SOW materials, when required by internal procedures;
• Verify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods;
• Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators;
• Suspend processing and escalate cases when critical risk factors remain unresolved;
• Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team;
• Coordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues;
• Communicate with players via Helpdesk regarding KYC and additional verification requirements when needed;
• Provide Customer Support and VIP teams with confirmed case statuses and approved communication instructions;
• Document every decision, additional check, and escalation in the approved internal system or register;
• Ensure all unresolved cases are properly escalated and handled within agreed SLA;
• Immediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations;
• Work across different platforms and back offices and be ready to cover colleagues across shifts when required.

🧭 What makes you a great match:

• At least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention;
• Proven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA;
• Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks;
• Ability to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history;
• Practical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions;
• Good understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity;
• Strong analytical skills, attention to detail, and the ability to make evidence-based decisions under time pressure;
• Ability to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels;
• Readiness to manage a high volume of cases during 12-hour day and night shifts, with English at B2 level or higher.

Our Benefits: 

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Promo Manager to join our dynamic team. We need someone who can design engaging promo mechanics, appreciates a systematic approach, and wants to see the real impact of their work. You’ll have the space to bring your ideas to life, work alongside great pros, and grow a product in the iGaming niche.
 

📅 Your daily adventures include:

•  Developing promotional campaigns, including concepts, bonuses, mechanics, and target segments;
• Creating and managing the promotional calendar;
• Designing tournaments and in-game events, including mechanics, eligibility requirements, prize pool calculations, and prize distribution;
• Selecting relevant offers for different player segments and cohorts;
• Planning communication campaigns in collaboration with cross-functional teams, including CRM, Content, and Design;
• Running A/B tests and conducting post-campaign analysis;
• Evaluating bonus economics, issuance, and promotional effectiveness;
• Preparing performance reports and recommendations to optimize promotional mechanics.

🧭 What makes you a great match:

• 1–2 years of experience in iGaming as a Promo, CRM, or Retention Manager;
• Hands-on experience with gamification, loyalty programs, missions, tournaments, and other player engagement mechanics;
• Solid understanding of wagering requirements, cashback, free spins, loyalty programs, tournaments, jackpots, and lotteries;
• Understanding of bonus economics, bonus issuance, and the impact of promotions on business performance;
• Strong knowledge of key iGaming metrics, including GGR, NGR, bonus cost, retention, conversion, ARPU, and LTV;
• Ability to work with analytics dashboards and turn data into actionable insights;
• Experience briefing and coordinating with cross-functional teams. 

Our Benefits: 

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Dynamica Labs invites a Business Analyst /Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 
 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher (Communication with English-speaking clients)
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical  fields 
• Experience working in an IT company 
• Experince working with CRM systems
• Experience as a PM/BA or relevant courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Dynamica Labs invites a Junior Customer Success Manager /Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical  fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Dynamica Labs invites a Business Analyst /Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 
 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher (Communication with English-speaking clients)
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical  fields 
• Experience working in an IT company 
• Experince working with CRM systems
• Experience as a PM/BA or relevant courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

We are looking for an experienced Senior / Lead Data Analytics Manager to build and lead the analytics function for our Cards & Wallets business.

This is a hands-on role for someone who enjoys working with large-scale transactional data, building analytical infrastructure from the ground up, and turning complex datasets into actionable business insights.

You will work closely with Commercial, Finance, Product, and Operations teams, helping them make data-driven decisions through reliable analytics, dashboards, and reporting.

What You'll Do

Build the Analytics Foundation

• Design and build an end-to-end analytics infrastructure for the Cards & Wallets business.
• Design and maintain analytical data models, data marts, and reporting datasets.
• Build and improve the company's analytical Data Lake.
• Ensure data consistency, quality, and reliability across multiple systems.
• Create a unified customer view across different data sources.

Business & Product Analytics

• Analyze large transactional datasets to identify trends, customer behavior, and business opportunities.
• Build customer segmentation, cohort analysis, retention analysis, and LTV models.
• Analyze transaction behavior across products, BINs, merchants, geographies, and customer segments.
• Identify business patterns and proactively suggest improvements based on data.

BI & Dashboards

• Design and develop business dashboards using Tableau, Power BI, Metabase, or similar BI platforms.
• Build dashboards that become daily decision-making tools for Commercial, Finance, Product, and Operations teams.
• Automate recurring reporting and reduce manual reporting efforts.
• Ensure the accuracy and consistency of analytical reports.

Commercial Analytics

• Support pricing analysis and unit economics through data-driven insights.
• Analyze transaction profitability and business performance.
• Build analytical models to evaluate pricing changes and business scenarios.
• Help commercial teams understand customer behavior and revenue opportunities.

Executive Reporting

• Prepare analytical reports for senior management.
• Transform complex data into clear recommendations and actionable insights.
• Work closely with business stakeholders to answer analytical questions and support strategic decisions.

Build the Analytics Function

• Own the analytics function for the Cards & Wallets direction.
• Prioritize analytical requests from different business teams.
• Help define the future BI architecture and analytics processes.
• As the function grows, participate in building and mentoring the analytics team.

Requirements

• 5+ years of experience in Data Analytics, BI, Product Analytics, or Commercial Analytics.
• Strong SQL skills, including: Window Functions, CTEs, Query optimization, Large transactional datasets.
• Experience building analytical data models and data marts from scratch.
• Experience working with Data Warehouses and/or Data Lakes.
• Hands-on experience with Tableau, Power BI, Metabase, or similar BI platforms.
• Experience designing dashboards that are actively used by business teams.
• Strong analytical thinking with the ability to identify patterns, trends, and business opportunities in large datasets.
• Experience automating reporting and improving analytical processes.
• Ability to communicate analytical findings clearly to both technical and non-technical stakeholders.
• B2+ (C1 preferred).

Nice to Have

• Experience in FinTech, Payments, Banking, Card Issuing, Acquiring, PSP, Digital Wallets, or Neobanking.
• Experience working with transaction-level data.
• Understanding of payment flows and transaction lifecycle.
• Experience with pricing analytics, unit economics, or profitability analysis.
• Experience building alerting systems and automated business monitoring.
• Previous leadership or mentoring experience.

Why Join Us?

• Build the analytics function from the ground up.
• Work directly with Commercial, Finance, Product, and executive leadership.
• Own the analytics architecture and influence business decisions.
• Solve complex analytical challenges using real transaction data.
• Grow into the Head of Analytics for the Cards & Wallets business.

Job Description

Preferred qualifications & skills

• Education & experience: Bachelor of Science in Computer Science, Systems Engineering, or a related field, plus heavy experience in infrastructure configuration management.
• Config Management: Mastery of SaltStack state development, formula management, and pillar configurations.
• Artifact Systems: Hands-on experience administering JFrog Artifactory, apt mirrors, and package distribution repositories.
• Scripting: Strong proficiency in Python and Bash for infrastructure automation.

Nice to have skills:.

• Experience configuring multi-architecture repository routing in Artifactory.

Job Responsibilities

• Port and update SaltStack states and formulas to support separate new platform deployment pipelines.
• Configure and maintain Artifactory repositories, Salt tooling, and NAIS infrastructure to handle multi-arch packages.
• Automate Debian apt repository mirror configurations managed via Salt across all server environments.
• Ensure seamless artifact delivery and system state consistency for host provisioning.

Department/Project Description

We are seeking a Senior SRE / Senior System DevOps to join our Infrastructure Operations Team. The team manages the artifact distribution pipelines, repository mirrors, and SaltStack automation driving server configuration globally. You will build and adapt our artifact and configuration systems to seamlessly handle multi-architecture deployments for our new servers.

Eager to know more? If you are proactive, bring new ideas and suggestions, don’t waste any second and apply!

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. 

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. 

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We invite an experienced Technical Lead to join our ALM Domain for collaborating within Scrum teams. ALM Domain teams build platform-level tools and capabilities that support the full Application Lifecycle of Creatio applications. This includes development and packaging frameworks, versioning, configuration management, delivery pipelines, testing, monitoring and alerting, building and integrating CI/CD tools, and lifecycle automation for internal teams and external customers/partners. The focus is on making application development and delivery and maintenance on Creatio predictable, repeatable, and safe across environments.

Team composition: 3 Developers, 1 QA, 1 Technical Lead, 1 Agile Coach, 1 Product Owner

Responsibilities:  

• Lead the design and development of architectural solutions and prototypes alongside the system architect and development team.
• Build, test, and debug high-quality back-end and front-end code.
• Support seamless product operation by addressing customer cases and ensuring system reliability.
• Continuously monitor and optimize development processes to enhance team productivity and quality.
• Drive adoption of innovative tools, standards, and best practices in software development.
• Collaborate closely with product managers, stakeholders, and leadership to align technical vision with business goals.

• Conduct technical interviews, mentor developers, and facilitate onboarding and professional growth.

   

Requirements: 

• Minimum 6 years of software development experience with full-stack expertise in .NET and Angular.
• At least 1 year in a technical lead or team lead role, guiding teams successfully.
• Strong mastery of object-oriented programming and solid application of KISS, SOLID, and DRY principles.
• Proficient in C# and modern .NET runtime environments (.NET 6+), including ASP.NET MVC, Core, and Web API development.
• Hands-on experience with microservices, containerization, Kubernetes, and Helm for orchestration.
• Deep knowledge of Angular 15+ with ability to build new components and optimize existing ones in a monorepo using RXJS and pipeline operators.
• Skilled in JavaScript, TypeScript, DOM manipulation, CSS/SASS, and UI styling per design specifications.
• Experience using Git and SVN with workflows involving branching, merging, and rebasing.
• Strong unit testing background including NUnit, mocking frameworks, and API testing with Postman.
• English proficiency at Upper-Intermediate level or above, both spoken and written.

What to expect from us: 

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. 

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For:

You'll join the team responsible for the engineering foundation of the Creatio platform, the core layer that powers every product and feature built across the ecosystem. This organization owns the platform runtime, data access layer, core services, performance-critical infrastructure, platform APIs, and extensibility framework.

The team's mission is to build highly scalable, reliable, and backward-compatible platform capabilities that enable dozens of engineering teams to innovate efficiently. Success in this role means designing and evolving the low-level architecture that serves as the backbone of the entire Creatio platform, balancing performance, maintainability, and long-term technical sustainability.

Responsibilities:

• Development of architectural solutions and development of prototypes together with the team.
• Regular monitoring of the effectiveness of development processes, their optimization, and improvement.
• Implementation of innovative tools, approaches, and standards in product development.
• Facilitation of team meetings (backlog refinement, sprint review (demo), planning).
• Execution of backlog tasks: pair programming, development, consultations on complex tasks).
• Control of the work of the incident team on the 4th line, responsibility for resolving incidents within the framework of the SLA.
• Designing, coding, testing, and debugging software according to specifications and requirements.
• Collaborating with stakeholders, product managers.
• Conducting unit tests, integration tests, and system tests.

Requirements:

• 6+ years of overall programming experience, strongly focusing on .Net.
• 1 year of experience in a leadership/mentor role.
• 2+ years of experience with Web applications.
• Knowledge of OOP, C#, and .NET.
• EntityFramework, WebAPI, ASP.NET MVC, ASP.NET Core., NUnit, Mock. DOM, CSS/SASS.
• Experience working with databases (MS SQL Server, PostgreSQL, Oracle).
• English level - Upper-Intermediate (spoken and business writing) or higher.

What to expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Your future responsibilities:

• Collecting, analyzing and documenting software requirements
• Collaborate with business owners to clarify their requirements for new or enhanced business processes/products
• Prepare specification documents for approved decisions
• Develop a system level view to ensure consistency in requirements
• Facilitate the alignment of end user requirements with system capabilities
• Explore integration points with external/internal systems and help development teams with integration
• Collaborate with development teams to understand architecture implications for business decisions

Your skills and experience:

• 3+ years of relevant professional experience
• Experience in the financial/banking industry, preferably in product management
• Excellent analytical skills, able to design complex data flows and business processes
• Basic knowledge about microservices, UML, BPMN, SQL
• Experience in API specification, web-services and integration scenarios (including data flow & logic of components for integration)
• Strong problem solving skills, attention to details and result-oriented mindset
• Excellent interpersonal communication, negotiation and meeting facilitation skills
• Passionate team player, committed and self-motivated
• English level — Intermediate (or higher)

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank.
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns.
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment.
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages.
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT security, leadership, agile, сorporate library.
• Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs.
• Career opportunities: we encourage advancement within the bank across functions.
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink. AI: building expertise and actively integrating into processes.
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes.

______________________________________________________________________Твої майбутні обов’язки:

• Збір, аналіз та документування вимог до програмного забезпечення
• Співпраця з власниками бізнесу для уточнення їхніх вимог щодо нових або оновлених бізнес-процесів/продуктів
• Підготовка документів специфікації для затверджених рішень
• Формування системного бачення для забезпечення цілісності та узгодженості вимог
• Сприяння узгодженню вимог кінцевих користувачів із можливостями системи
• Дослідження точок інтеграції із зовнішніми/внутрішніми системами та допомога командам розробки з інтеграцією
• Співпраця з командами розробки для розуміння впливу бізнес-рішень на архітектуру

Твій досвід та навички:

• 3+ роки релевантного професійного досвіду
• Досвід у фінансовій/банківській сфері, бажано в продакт-менеджменті
• Відмінні аналітичні навички, здатність спроєктувати складні потоки даних та бізнес-процеси
• Базові знання мікросервісної архітектури, UML, BPMN, SQL
• Досвід створення специфікацій API, вебсервісів та сценаріїв інтеграції (включаючи потоки даних і логіку компонентів)
• Сильні навички вирішення складних завдань (problem-solving), уважність до деталей та орієнтованість на результат
• Відмінні навички міжособистісної комунікації, ведення переговорів та фасилітації зустрічей
• Енергійний командний гравець, відповідальний та самомотивований
• Рівень англійської мови — Intermediate (або вище)

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку.
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей.
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою.
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі.
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства.
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах.
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями.
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси.
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes).