Jobs at Djinni

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a Senior Frontend Developer to strengthen our frontend team — both technically and in how we build things together.
The product is a SPA built on Vue 2, with an active migration to Vue 3 + Composition API. You’ll be working on new features, refactoring legacy parts, improving component architecture, and participating in architectural decisions that shape the codebase long-term.
We work in sprints with mandatory code reviews as part of our engineering culture. We have established coding guidelines, well-structured processes, and actively use AI agents in development — and we encourage you to do the same.

Requirements:

— 5+ years of frontend development experience, including 2+ years with Vue.js
— Strong knowledge of Vue 3 and the Composition API
— Experience with TypeScript
— Solid understanding of Vuex / Pinia, Vue Router, and component-driven architecture
— Strong HTML/CSS skills — we build all markup and styling in-house using SASS, combining BEM methodology with utility classes. No UI frameworks
— Ability to clearly separate business logic, data layer, and UI behavior
— A habit of writing well-tested, well-structured code
— Comfortable reading technical documentation, writing commits and conducting code reviews in English

Responsibilities:

— Implement new features and fix bugs — this is the core of the day-to-day work
— Participate in the migration from Vue 2 to Vue 3
— Refactor legacy code toward modern, maintainable patterns when needed
— Contribute to architectural decisions on component design and frontend infrastructure
— Write meaningful unit tests (Jest, Vue Test Utils) — testing is a core part of our workflow, not an afterthought
— Review pull requests and uphold code quality standards

Would be a plus:

— Experience building high-performance SPAs
— Familiarity with Webpack / Vite, CI/CD pipelines, SonarQube, and Docker
— Experience creating and maintaining a component library or UI Kit (Storybook)
— Understanding of frontend security best practices
— Experience using AI-powered coding tools (Copilot, Cursor, Qodo, etc.)

Work conditions:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Interview with Recruiter — ✅Technical Interview with Frontend Lead — ✅Reference check — ✅Offer

We’re looking for a sharp QA Manual Engineer to join our team in Lviv. 

The Job

• Web Testing: Full-cycle functional and non-functional testing.
• Analysis: Reviewing requirements to find logic gaps early.
• Documentation: Writing test cases and bug reports that are actually useful.

• Delivery: Taking ownership of the release quality.

   

Must-Haves

• 2+ years of solid experience in web testing.
• API: Practical knowledge of Postman/Swagger.
• Database: Ability to write basic SQL queries.
• Tools: Experience with Azure DevOps (or similar) and a clear understanding of the bug lifecycle.
• Language: English B2.

• Format: Hybrid (Lviv office + remote).

   

Nice to Have

• Basic HTML/CSS or Selenium knowledge.
• Experience with load testing or Windows Server 2012.

• ISTQB certification.

   

What’s in it for you

• Career Growth — Opportunities to develop and advance.
• Performance Reviews — Regular feedback and support.
• Work Anniversaries — Special gifts to celebrate milestones.
• Flexible Work — Hybrid or remote (Lviv office available).
• Mentorship — Guidance from experienced professionals.
• Accounting Support — We handle the paperwork.
• Paid Time Off — 18 vacation days + 5 sick days per year.
• Extra Leave — 10 additional days off annually.
• Free Office Lunches — Enjoy meals on us.
• Team Events — Gatherings, gifts, and a welcoming atmosphere.

As a Hardware Engineer, you will contribute to the development of the most advanced electronic equipment used in the UAV application area. There’s an opportunity to join the exceptionally skilled cross- functional team capable of creating advanced system-level solutions from scratch.

Responsibilities:

— participation in product and prototype development;
— design, develop, and review PCBs and their sub-components;
— drive resolution of different technical issues, including those related to architecture (performance, power consumption, thermal behavior), production (quality, manufacturing), and development (schematic design and review, PCB layout, and overall system integration);
— research on hardware components that could be used to solve business problems;
— documenting technical solutions;
— generating PCB manufacturing documents;
— be responsible for the entire HW product development lifecycle.

Skills & Experience:

— solid understanding of principles of analog/digital electronics;
— able to design the complex PCB projects;
— understanding of the full device manufacturing cycle;
— hands-on experience with lab measurements with modern equipment;
— knowledge of EMI/ESD protection principles;
— experience with modern simulation tools;
— experience with Altium Designer/KiCAD;
— strong debugging and troubleshooting abilities, analytical skills;
— intermediate level of technical English.

Nice to have:

— understanding of RF design;
— high-speed digital circuits design;
— PCB development with FPGA.

This position offers a unique opportunity to work in a high-tech team that develops innovative solutions and directly influence the future of the industry. Want to learn more about this role? Submit your application and we’ll be in touch to discuss the next steps!

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is... Wait, it’s nothing! The number of projects is growing, and with them, our team too.

And now we need а Department Assistant to join our team.

English Level: Upper-Intermediate

Location: Not critical (stable connection and minimal time-zone difference required)

Probation Period: 4 months

Responsibilities

• Managing staffing and workload distribution within the department
• Processing and tracking requests from the Sales department
• Preparing and updating relevant CVs of developers
• Conducting interviews for candidates joining the team
• Organizing and preparing developers for client interviews
• People management: conducting 1:1s, monitoring risks, maintaining team atmosphere, resolving conflicts and operational issues
• Running online events with the team
• Ensuring developers are properly equipped with necessary hardware
• Maintaining financial timesheets and drafting corporate emails
• Preparing monthly reports on developers’ logged hours
• Organizing and conducting Performance Reviews
• Writing various reports (daily, monthly, etc.)
• Participating in department strategy and development
• Taking part in organizing internships and Tech Talks

Requirements

• Experience or completed courses in HR/Recruitment/Sales/PM
• Ability to connect with people easily and work well in a team
• Strong business communication skills
• Experience with Word and Excel; experience with tools like Zoho or Jira will be a plus
• Interest in IT and innovation
• High attention to detail, responsibility, and flexibility
• Ability to work effectively in a multitasking environment
• Initiative, creativity, and motivation to grow

About the Project:
Centralized Reporting and Analytics team covers company-wide corporate reporting needs. Interacting with internal clients (Delivery management and Corporate functions management) we build automated solutions in reporting and data analysis covering different internal company processes and practices.
Our team: around 20 people distributed in different countries but in close virtual cooperation.
Technologies used: Tableau and PowerBI as the main reporting tools, MS SQL database for our main data sources.

Responsibilities

Tableau/PBI reports development and support:

Requirement clarification with the client

Preparation of data sources & setting up development task for the DWH team where needed

Draft version design & development and UAT with a customer

Setting up interactive elements in dashboards (actions, parameters-switchers, etc.)

Visibility permissions management (row-level security) inside a report

Technical documentation preparation

Release preparation and presenting for end-users

Controlling permissions on a site

project

workbook levels

Background tasks monitoring (extracts, subscriptions, etc.)

Reporting adoption & user's behavior monitoring (via in-built and custom tools)

Skills

Must have

2+ year of reporting experience with Tableau and/or PowerBI

Strong skills in SQL

Bachelor's Degree or higher education level

Strong data analysis skills

Good presentation and data visualization skills

Great attention to details, structured and analytical approach, critical and logical thinking

Nice to have

Practical experience with other BI tools as a plus

We are looking for a Lead Hardware & Systems Engineer to own the full hardware domain — from system architecture through to serial production and stable field operation. You will drive our prototype to a production-ready device, coordinate mechanical and electronics engineers, and set up small-series manufacturing with potential to scale.

Responsibilities

• Architecture & Design — system hardware architecture, component and enclosure selection, thermal management, sealing, rugged design decisions, and technical specifications
• Hands-on Development — hardware bring-up, testing, verification, reliability analysis, and fault investigation
• Industrial Readiness — prototype-to-DFM/DFA transition, production documentation, contractor management, and quality control

• System Integration — integration of hardware with electronics, sensors, and antenna systems; cable architecture; field power; uptime and health monitoring

   

Requirements

• Proven experience in hardware system development
• Track record of taking a product from prototype to serial production
• Strong system architecture skills and hands-on hardware development
• Familiarity with industrial-grade or mil-tech standards
• Understanding of mechanical design and CAD tools

Nice to Have

• Experience with rugged solutions for field or industrial environments
• Background in DefenseTech, aerospace, or adjacent domains
• Familiarity with RF components or antenna systems
• English — B1+ (technical documentation, occasional communication)

What We Offer

• Real impact — your decisions directly affect the reliability of air defence systems in the field
• Full ownership of the hardware domain from day one
• Deep-tech engineering challenges that don’t exist in the civilian sector
• Office in central Kyiv, 3 minutes from the metro
• Full-time, standard business hours; some tasks may require involvement outside the usual schedule (field testing, critical updates)

Description

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).
The project aim is to migrate from an Azure cloud-native architecture to a hybrid model, combining cloud and on-premises resources for enhanced horizontal scaling

Requirements

– 10+ years of professional experience in software development.
– A bachelor’s degree is a minimum.
– Experience in the .NET, TypeScript, React technology stack, including AG Grid and Material UI
– Good knowledge of the Unit Test and Integration testing techniques and frameworks.
– Knowledge of non-functional aspects of products, including performance and security.
– Effective team player with excellent communication skills who is eager to learn new domains.
– Good spoken and written English.

Job responsibilities

– Achieving business goals through designing and developing code in .NET, C#, TypeScript, and React technologies.
– Working with the UI/UX team on delivering a high-quality user interface.
– Working in the areas of general technology stack recommendations, product/solution security, and future solutions’ architecture.
– Assuring high code quality through unit tests and adherence to software development best practices like Clean Code, SOLID, and code reviews.
– Improving technical skills and knowledge of the project’s business domain.
– Being a member of a cross-disciplinary team (active participation in team activities that focus on a common goal).

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.

We are looking for a proactive and detail-oriented Vendor Manager to join our SEO agency in the iGaming niche. In this role, you will manage relationships with external vendors and contractors, ensuring the timely delivery of SEO tasks.

What We Expect:

• Basic understanding of SEO.
• Can communicate in English.
• Strong communication and organizational skills.
• Are an advanced user of Google Sheets.
• Can identify and solve problems at an early stage.
• Complete tasks responsibly and on time.
• Ability to manage multiple tasks and vendors.

What You’ll Be Doing:

• Find and onboard vendors for SEO services.
• Manage daily communication with contractors.
• Prepare clear technical tasks (briefs) when needed.
• Order and manage link-building activities (guest posts, crowd links, and other types of backlinks).
• Monitor quality and deadlines.
• Search for new vendors and partnerships.
   

What we offer:
Fully remote work.
Quick decision-making, minimal bureaucracy, and direct access to project managers.
Corporate English courses—develop your skills with us.
Paid vacation and sick leave. Days off on public holidays.
A budget for tools and training.

We look forward to having you on the team!

WHO WE ARE:

Volpis is a company of ambitious professionals providing Web & Mobile App Design and Development services for more than 9 years. Regularly listed in the Top IT Outsourcing Companies and Top Custom Software Development Companies on Clutch.co. Being a full-service company, we provide expertise in all phases of the software development life cycle. We’ve successfully covered more than 100 products all over the world. Together, we’ve created a dynamic, fun, inspiring environment where we can be ourselves and grow each day.

Location — only LVIV!

Required Experience/Skills:

• 2+ years of experience in B2B content marketing for software development companies;
• Proven success in creating high-performing SEO articles that rank and generate leads in competitive B2B spaces;
• Experience building content clusters within industry verticals;
• Strong SEO knowledge — including keyword research, SERP analysis, and on-page optimization;
• Quickly grasp complex technical and business topics through research or communication with internal experts;
• Ability to write in a defined Tone & Voice, getting it right on the first try;
• Analytical mindset. Сonfident using tools like GSC, Ahrefs, or SEMrush to monitor performance and implement improvements;
• Excellent communication skills — able to extract insights from experts and translate them into clear, authoritative content;
• Ability to clearly explain and justify your editorial decisions;
• Basic experience with link building;
• Proficiency in AI tools to accelerate writing process;
• Solid understanding of EEAT principles;
• Understanding of how to align content with sales goals and buyer journeys;
• Proactive and self-motivated — driven by measurable outcomes.

Would be a plus:

• Familiarity with Account-Based Marketing (ABM), lead generation funnels, or newsletter content strategies.

Responsibilities:

• Build and maintain a content plan for assigned industry verticals — including both new content and article updates;
• Conduct in-depth SEO research — identify keywords, analyze SERPs, evaluate competitor content, and define structure based on search intent;
• Interview internal experts (developers, CTOs, BAs) to extract insights for original, experience-driven content;
• Write long-form, high-quality SEO articles, case studies, and landing pages that follow our internal structure, format, and tone;
• Optimize each piece for SEO, EEAT, internal linking, and conversion-focused structure (including metadata, CTAs, visuals, and FAQs);
• Organize backlink building to support content growth;
• Publish and format content on our website using the WordPress console;
• Track content performance in GSC, Ahrefs, or other analytics tools and propose data-driven improvements.

Your Benefits:

• 15 days paid vacation;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.

We are a well-funded, fast-growing startup that enables publishers to create a white-label, highly customizable web store solution within 24 hours. Our platform allows publishers to offer virtual game goods for purchase, enhancing the gaming experience for their customers. 

Responsibilities: As an AQA Specialist for our gaming-focused white-label solution, you will:

• Conduct thorough testing of the platform’s features and functionalities, ensuring a high-quality and bug-free experience.
• Identify, document, and report bugs and issues to the development team for resolution.
• Collaborate closely with development and product teams to uphold quality standards throughout the development process.
• Design, implement, and maintain automated test suites, primarily using Playwright, to enhance testing efficiency.
• Develop comprehensive test plans and test cases that encompass both manual and automated testing strategies.
• Participate in continuous improvement initiatives to streamline QA processes and tools.
   

Qualifications:

• 4 years of hands-on experience in both automated and manual QA
• Proven expertise with automation tools and frameworks, specifically Playwright
• Strong understanding of software testing methodologies and practices.
• Ability to create detailed, comprehensive, and well-structured test plans.
• Familiarity with various browsers and operating systems for compatibility testing.
• A strong passion for gaming and an understanding of the gaming industry.
• Strong understanding of SQL for data validation (BigQuery/Redshift) and/or event analytics validation.

Join Our Team as a System/Business Analyst!

At Banza, we are looking for an analyst who will be a key link between business and development teams. If you're passionate about working on complex IT solutions and improving business processes, we want you on our team!
 

What We’re Looking For:

✔ Experience in implementing and enhancing IT products, especially for external clients.
✔ Ability to develop automation concepts for business processes from scratch.
✔ Strong skills in gathering and structuring client requirements.
✔ Experience in creating technical documentation.
✔ Ability to conduct training sessions and presentations for users and stakeholders.
 

Nice to Have:

✔ Experience working with Creatio (BPM/CRM system).
✔ Automation of business processes in banks or financial institutions.
✔ Understanding of SQL and working with databases.
✔ Fluent English at B2 level.

✔ Willingness to travel for business purposes.

What You’ll Be Doing:

✔ Conducting interviews with clients to identify business needs and offer optimal solutions.
✔ Developing and aligning system implementation concepts and technical designs.
✔ Preparing technical tasks for developers and ensuring high-quality implementation.
✔ Configuring system interfaces.
✔ Presenting completed solutions to clients and providing support.
✔ Conducting training sessions for clients on effective system usage.

What We Offer:

✔ Flexible Work Environment: Choose between working from our modern office in Unit.City, Kyiv, or fully remote.

✔ Clear Career Path: A transparent professional development plan to guide your growth.

✔ Boost Your English: Free corporate English lessons twice a week with professional teachers, plus engaging Speaking Clubs.

✔ Tools for Success: We provide all the necessary tools and resources for your work.

✔ Meaningful Impact: Opportunities to participate in volunteer projects and initiatives.

✔ Grow with Experts: Work alongside a team of strong professionals from whom you’ll learn a great deal.

✔ Supportive Culture: Enjoy progressive management, a friendly atmosphere, and a corporate culture built on open communication.

We are looking for an Influence Marketing Manager to lead the development of long-term partnerships with influencers in Asian or MENA markets. You will drive brand awareness, grow our user base, discover fresh promotion channels, boost campaign ROI, and scale our top-performing ideas across the globe.

Responsibilities:

• Collaborate with the creative team to develop promotional integrations
• Consistently source content creators and develop creative materials to attract users
• Evaluate influencer-generated content for quality, relevance, and originality to ensure alignment with platform policies
• Track and analyze data to optimize influencer strategy and content value
• Plan and launch influencer campaigns with a focus on the Asian and Arabic-speaking markets
• Stay updated on industry trends, competitor activities, relevant technical tools, platforms, and emerging content creators to maintain a competitive edge in content acquisition

Requirements:

• 3+ years of experience in B2C influencer marketing
• Experience working with financial influencers
• Experience in at least one of the following markets: Malaysia, India, Vietnam, Indonesia, or Arabic-speaking countries
• Strong background in influencer marketing, with a successful track record of identifying and managing brand-aligned partnerships
• Expertise in media metrics and utilizing analytics to drive strategy
• Proficient in influencer and social media management tools (e.g., Sprout Social, RivallQ, Telemetr.io, Modash)
• Established network of industry contacts
• Deep understanding of brand marketing and the role of influencers in strategy
• Strong knowledge of PR tools, social media platforms, and trends
• Creative thinker with exceptional strategy development and communication skills (both written and verbal)
• Excellent organizational and negotiation skills

We offer:

• Freedom to experiment with bold ideas and craft influencer marketing campaigns from scratch
• An opportunity to shape key business metrics and see the direct impact of your campaigns on the company’s growth
• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days people r year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Про компанію JustMarkets Tech
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.
Our mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.
JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.
The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.
The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.
Explore opportunities at JustMarkets and become a part of our team of professionals!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Lithuania.

Key Requirements:

• Proficiency in lithuanian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Lithuania with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

Early-stage AI company with a portfolio of 4 products is launching globally (US, UK, EU, APAC) and looking for the operational brain behind our content engine.

You'll build and manage a team of 10–12 people, design the production pipeline, propose channel strategy and KPIs, and coordinate presence across 10+ platforms simultaneously. You'll have a $50,000/month budget, direct access to the CEO and CMO, and full autonomy to hire your own team — no hiring committees, no extra approval rounds.

What we're looking for: 

- Proven experience running a content or growth operation at scale (8+ people, 5+ channels),  

- Hands-on knowledge of multi-account distribution infrastructure, 

- C1+ English, 

- Experience with Western and global audiences, and comfort building processes from scratch.