Jobs at Djinni

 Location: Remote 
 Employment type: Full-time
 Salary: TBD
 Contract type: White contract, bank transfer, Service Agreement

About the company:
We are a fast-growing company specializing in SaaS integrations (Monday.com, Make, n8n). We implement business process automation, CRM systems, and integrations for our clients.

Responsibilities:

• Lead teams of specialists and projects, monitor task completion and working hours.
• Develop the technology strategy for the team and integration processes aligned with business goals.
• Participate in initial client meetings: understand their needs, present the company’s capabilities, translate business requirements into technical solutions, provide client updates, and manage the full communication cycle throughout the project.
• Handle practical production tasks and set an example for the team.
• Optimize existing processes, implement quality standards, and monitor KPIs and project timelines.
• Manage operational risks and maintain order in team operations and client interactions.

Requirements:

• Fluent in Hebrew and proficient in English.
• 3+ years of experience managing projects or teams, preferably in SaaS / IT.
• Hands-on experience implementing SaaS solutions, integrations, and CRM systems.
• Ability to perform tasks alongside the team.
• Excellent communication skills and ability to explain technical solutions to clients.
  
   

What we offer:

• Work on dynamic projects with real tasks and clients.
• Opportunity to influence processes and grow the team.
• White contract with bank transfers and Service Agreement.
• Participation in exciting integration and automation projects.
  
   

 Location: Remote
 Employment type: Full-time
 Salary: $1,500 USD (test task, then negotiable)
 Contract type: White contract, bank transfer, Service Agreement

About the company:
We are a SaaS integration company working with Monday.com, Make, and 8N8. We implement automation, integrations, and CRM solutions for client businesses.

Responsibilities:

• Set up automations and integrations according to technical specifications or in Monday.com.
• Create and maintain workspaces, boards, dashboards, and automations in Monday.com.
• Work with Make, n8n, and other platforms for SaaS integrations.
• Test, debug, and document automations.
• Collaborate with the Head of Operations & Technology to clarify requirements and priorities.
  
   

Requirements:

• Fluent in English.
• Experience with SaaS, integrations, and automation tools (Monday, Make, and other automation platforms).
• Ability to work according to technical specifications and deliver complete solutions.
• Understanding of APIs, webhooks, and basic process logic.
• Ability to work in a team and manage end-to-end tasks.
  
   

Preferred skills:

• Experience setting up end-to-end workflows.
• Knowledge of other CRM/ERP or BI platforms is a plus.
• Ability to analyze data and identify bottlenecks in processes.
  
   

What we offer:

• Work on exciting projects with established processes.
• Opportunity for growth and long-term collaboration.
• White contract with bank transfers and Service Agreement.
• Test task before permanent engagement.
  
   

bout the company

Our client is a young but fast-growing deep-tech start-up with big ambitions at the frontier of autonomy, perception, and defence. Their core expertise lies in 3D vision and graphics technologies, deployed in a dual-use context for inspection and defence.

This role focuses on the immediate defence context, where our client is developing software for advanced on-board UAV situational awareness.

The team consists of people who are passionate about the technology and solutions they develop. They work closely with top-tier partners and government agencies. In Ukraine, their mission is critical: delivering combat-proven situational awareness solutions that operate with low-cost sensors to support immediate operational needs.

Your role

As Territory Sales Manager (Ukraine), you are the sole owner of our client’s commercial success in Ukraine. This is a hybrid “Hunter-Farmer” role with a strong emphasis on new business. You are responsible for identifying, negotiating, and closing new deals, while acting as the official face of our client in the region and managing existing commercial relationships.

You will navigate a fast-paced environment with short sales cycles (3–6 months), working directly with military units, volunteers, and the Ministry of Defence. You operate with a high degree of autonomy and are accountable for the entire commercial landscape in Ukraine: from winning new contracts to ensuring existing customers grow with our client.

Your responsibilities will include

Full-Cycle Closing: Identifying prospects, conducting discovery, demonstrating value, negotiating terms, and signing contracts independently.

Local Representation: Acting as our client’s official representative in Ukraine; building and maintaining trust with government bodies, industry partners, and the defence community to secure long-term market position.

Account Management: Managing and expanding existing commercial accounts. You are responsible for renewals, customer satisfaction, and identifying opportunities for upsells within the current client base.

Revenue Accountability: Delivering on a specific revenue quota (targeting €1.5—2.5M) through a mix of new business acquisition and account expansion.

Active Prospecting: Aggressively building your own pipeline through local networks, military contacts, and field presence.

Commercial Negotiation: Structuring pricing and contracts within pre-approved authority limits to ensure speed of execution.

Combat Validation: Gathering and leveraging operational feedback from existing users to strengthen the value proposition for future sales.

Reporting: Maintaining accurate pipeline forecasting in the CRM to ensure visibility for headquarters.

What we expect from you

• 3–5+ years of B2B sales experience with a proven track record of self-closed deals.
• Balanced skillset: Strong “Hunter” DNA to close new business, combined with “Farmer” skills to manage key accounts and represent the brand professionally.
• Deep understanding of the Ukrainian defence landscape, including procurement processes for Armed Forces, the Ministry of Defence, and volunteer organizations.
• Closing DNA: Ability to drive urgency, overcome objections, and get contracts signed without constant management intervention.
• Autonomy: Comfortable operating as the sole commercial representative in the territory, managing your own time and priorities.
• Cooperation: Working with our client’s Business Development team and senior management on new leads and deal closures.
• Technical aptitude: Ability to learn and explain complex UAV and software concepts to technical buyers.
• Language skills: Fluent Ukrainian and English are mandatory.
• Based in Ukraine with the ability to travel for client meetings and field demonstrations.

What we offer

• Performance-driven compensation: 50/50 split between base salary and variable commission, with the majority of variable pay tied strictly to closed revenue (new + expansion).
• 25 vacation days per year.
• Reimbursed travel expenses and company laptop.
• Flexible working hours and the option to work remotely when not at client sites.
• Working in an international, world-class team of engineers and entrepreneurs solving real-life problems with advanced technology.
• Direct impact: A central role where your sales performance directly contributes to the safety and operational effectiveness of end-users.
• Freedom to improve, build, and shape our client’s commercial foundation as the company scales.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Uniqueness of the Role

We’re scaling our Infrastructure Stream and need an Infra Engineer who wants to build, not just maintain.

Right now, our Infra Engineers keep Solidgate’s backend services running smoothly. But we’re also investing in something bigger: implementing Kubernetes for our internal management and analytics infrastructure. And you who will be in charge of it.

This isn’t a standard ops role. There’s a real R&D component here — you’ll evaluate whether and how Kubernetes fits our needs, experiment with solutions, and make calls that shape our infrastructure for years.

If you want to work with Kubernetes but you’re tired of inheriting someone else’s setup, this is your chance to do it right from day one.

The rest of your time? Solving the everyday infrastructure challenges that keep a fintech platform running at scale.

You’ll work side by side with Mykyta, our Head of Infrastructure, who’s scaled our infrastructure from the ground up. He doesn’t just set the strategy — he’s hands-on, rolling up his sleeves and driving improvements alongside the team of 4 other qualified Infra Engineers.

Interesting fact: Our Infra team is committed to the long haul — on average, they’ve been at Solidgate for 5 years, driving innovation and shaping our infrastructure every step of the way.
Explore our technology stack ➡️ https://solidgate-tech.github.io/.

What you’ll own

— Supercharging our CI/CD pipelines to make releases faster and smoother

— Bringing our infrastructure fully in line with Infrastructure as Code principles

— Leading an R&D initiative to introduce Kubernetes for internal management and analytics infrastructure

— Maintaining and modernizing existing systems to keep them rock-solid

— Collaborating closely with the whole tech team: Data Engineers, Development, and Product

— Keeping our infrastructure and processes docs up-to-date

You’re a great fit if you have

— 5+ years of hands-on experience as a DevOps or Infrastructure Engineer

— Solid Linux skills — networking, process management, storage, the whole stack

— Proven experience with AWS — VPC, EC2, ECS, RDS, CloudFront, Lambda

— Hands-on experience with Kubernetes and a strong understanding of when it makes sense (and when it doesn’t)

— Experience with the HashiCorp stack — Terraform, Vault

— Background in microservices platforms — building infrastructure with microservices in mind and designing inter-service interactions

Nice to have

— Experience working on fintech projects

— Hands-on with PCI DSS certification processes

— Development experience in Python, Go, or similar

— Familiarity with HashiCorp Packer and Consul

Why Solidgate?

• High-impact role. You’re not inheriting a perfect system — you’re building one.
• Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered.
• Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.
• Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers.

• Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

   

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

For a part-time remote position, looking for a GoLang backend developer (Strong Middle). 

Requirements:

Go / Backend

• Strong experience with Go
• Solid understanding of concurrency (goroutines, channels, context)
• Experience building high-performance backend services
• Skills in profiling and performance optimization

Networking

• Good understanding of TCP / UDP
• Hands-on experience with HTTP, WebSockets, gRPC, Quic
• Knowledge of network latency, timeouts
• Experience with streaming or real-time systems

Infrastructure

• Experience with Docker
• Good knowledge of Linux environment
   

Nice to have

• FFmpeg / Media
  Practical experience with FFmpeg
• transcoding
• muxing/demuxing
• audio/video stream processing
• Understanding of common codecs (H.264 / H.265 / AAC, etc.) and containers (mp4, mpeg-ts, mkv, etc.)
• Experience integrating FFmpeg with Go
  Experience with RTSP / RTP / RTMP / HLS / DASH
   

What we're looking for:

• 1+ years of commercial experience in UX/UI design
• Strong portfolio with real projects (required for application)
• Proficiency in Figma
• Solid understanding of UX principles and user research
• Ability to create wireframes, prototypes, and polished final designs
• Experience in graphic design 

Nice to have:

• Experience collaborating with developers
• Knowledge of Framer and Webflow
• basic knowledge of how to create animations 
• Work with AI tools 

Selection process:

1. Portfolio review
2. Interview
3. Test assignment
4. Final call

Note: Please include links to your portfolio, up to 3-4 cases. Applications without a portfolio will not be considered.

What we're looking for:

• 1-2+ years of project management experience
• Fluent English (required)
• Understanding of Agile/Scrum/Kanban methodologies
• Experience working with design and development teams
• Strong planning, estimation, and project control skills
• Hands-on experience with project management tools (Linear/Notion)

Nice to have:

• Sales or Account Manager background
• Technical background or solid understanding of development processes
• PM certifications (PMP, Scrum Master, etc.)

🎯 What You’ll Do

• Create video-first content for multiple social platforms (TikTok, Instagram Reels, YouTube Shorts, X, Telegram, etc.)
• Produce videos from scratch: concept → script → visuals → edit → publish
• Actively use AI tools for video generation, editing, voiceovers, visuals, and experimentation
• Track trends, memes, formats, and platform updates — and react fast
• Adapt content to different platforms and audiences
• Test new formats, hooks, and storytelling approaches

• Maintain a fast production cycle without sacrificing quality

   

✅ What We’re Looking For

• Proven experience as a Content Creator / Video Creator / Social Media Content Specialist
• Strong portfolio with real examples of video content 
• Hands-on experience with:
  • Short-form video (Reels / Shorts / TikTok)
  • Video editing tools (CapCut, Premiere Pro, After Effects, Final Cut, etc.)
  • AI tools for content creation (Runway, Pika, Midjourney, Sora, ElevenLabs, etc.)
• Deep understanding of how different platforms work and what performs on each
• Ability to spot trends early and act on them quickly
• High speed of execution and comfort with tight timelines
• Strong sense of visual storytelling and hooks

• English — at least Upper-Intermediate (B2+) for work communication

   

🧠 Mindset We Value

• “Let’s try it” instead of “let’s overthink it”
• Creative + analytical balance
• Curiosity and trend obsession
• Ability to work independently and own results
• Comfort with experimentation and fast feedback loops

🎁 What We Offer

• Fully remote work
• Competitive salary (based on experience)
• Freedom to experiment with formats and tools
• Access to paid AI tools and creative software
• Fast decision-making and no bureaucracy
• A team that values bold ideas over safe ones

WHAT IS A GAME PRESENTER

A Game Presenter is a person who opens, maintains, and closes card games, dealing cards and broadcasting live to online players in front of the cameras in an our studio. The job of a Game Presenter does not require previous work experience, we will teach you everything you need to know and make you a star! What we expect from you is a positive attitude, cooperation, precision, and respect for the simple rules that you will quickly master. You will start your new job with professional training provided by your future colleagues in our studio in Sofia, in a pleasant, modern, and technologically advanced environment. The online gaming platform operates 24 hours a day, every day of the year, making the Game Presenter position organized into 3 shifts with rotations. 
 


JOB DESCRIPTION 

• Stepping into the spotlight as the master of ceremonies, guiding online players through the popular card game with flair and finesse, in line with ARRISE company standards 
• Project confidence and professionalism in front of the camera at all times, coordination and agility in performing the job which you will master during training 
• Self-discipline and a positive attitude, readiness to keep pace with an international team and local management 

• Energizing the atmosphere and continuously perfecting your performance to create an experience players return to with excitement and delight 

  
  
   

WHAT WE ASK OF YOU 

• Working knowledge of English language 
• Open to a 40-hour work week in a three-shift system (full-time) or a flexible part-time option of 20 or 30 hours per week
• To be “the face” of the company delivering superior gaming knowledge and quality for popular card game, offering entertainment and interaction with the players. 
• Presenting the game in the required professional manner, always showcasing exceptional presenting skills in line with the company performance expectations. 
  
  
   

WHAT WE OFFER IN EXCHANGE 

• Competitive salary of 1124 EUR net and large performance bonus scheme up to 409 EUR net
• Referral rewards – 1000 EUR net for every successful Shuffler referral and 1500 EUR net for Game Presenter referrals (full-time only).
• We offer relocation support packages tailored to each location, details will be discussed during the recruitment process (for full-time).
• 90 day bonus of 511 EUR after 3 months of employment (for full-time). 
• Additional health insurance from day one 
• Public Transportation card 
• Food vouchers valued at 82 EUR/month - a practical perk for your daily needs. 
• Multisport Card 100% covered by the employer; 
• An exceptional studio space in a modern office building in Sofia 
• On-camera appearances and the opportunity to improve presentation skills 
• Professional makeup and hairstyle every working day 
• International work environment and young colleagues 
• Opportunities for advancement to higher positions in the company
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Permanent contract with only one interview required.
• Highly recommended by employees, with a strong preference to refer friends. 
  
  
   

ABOUT US 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

We are looking for a Junior Project Manager who will be responsible for managing around 3 active projects simultaneously.
You will work closely with clients and internal development teams, coordinate project activities, track progress, and help ensure timely and high-quality delivery.

This role is a great fit for someone who already has initial experience in project management and wants to grow further in a supportive, remote-first team.

Required skills

• Up to 1 year of experience as a Project Manager or in a related coordination role in the tech industry
• Strong understanding of software development methodologies (Agile, Scrum, etc.), project management tools and software
• Experience working with project management tools (Jira, Trello, Notion, or similar)
• Good communication skills and the ability to work with both technical and non-technical stakeholders
• English level: B1 or higher
   

Responsibilities

• Managing around 3 projects 
• Communication with clients and internal teams
• Coordinating project teams and daily activities
• Tracking project progress, timelines, and deliverables
• Preparing and updating project plans, roadmaps, and schedules
• Managing client expectations and supporting clear communication
• Identifying risks and helping to improve project processes
• Preparing and presenting project updates and reports

We offer

• Friendly team
• Remote-first culture – work from anywhere!
• Flexible schedule
• Comprehensive paid leave package.
• English classes
• Welcome pack
• Celebration perks

Hiring Process

1. HR interview 
2. Test task
3. General interview 

Good luck! We’ll be happy to see you in our team.
Octy

Rivex Software is a tech company based in Latvia and founded by experienced developers. We combine outsourcing services with internal product development to deliver powerful web tools that optimize workflows and improve performance.

We’re looking for a part-time IT sourcing recruiter to work directly with a small but growing product/dev team. This is a hands-on role focused on sourcing and initial screening. Not an HR generalist position.

Work format
• Part-time: 10–15 hours per week
• Fully remote
• Async work
• Long-term collaboration (regular hiring, not a one-off task)

Responsibilities
• Active sourcing of candidates (LinkedIn, Djinni, Telegram, other channels)
• CV screening
• Initial intro calls (15–20 minutes)
• Communication with candidates throughout the early stages
• Maintaining a simple hiring pipeline (Notion / Google Sheets / ATS)

Tech roles you’ll work with
• Backend / Full-stack: Node.js, NestJS, PostgreSQL
• Frontend: React
• QA

Requirements
• 2+ years of experience in IT recruiting
• Strong sourcing skills (not only inbound candidates)
• Understanding of developer seniority levels (middle / strong middle / senior)
• Experience hiring technical roles

Compensation
• Hourly rate
• Bonus per successful hire (discussed upfront)

Hiring process
• Short intro call
• Small practical task (sourcing-focused)
• Trial period

AWS, Linux, Docker, Kubernetes, Terraform, Logging solutions (ELK, EFK, Graylog), Monitoring solutions (Prometheus+Grafana), Configuration management tools (Ansible, Puppet, SaltStack, Chef), Hands-on experience with SQL (MySQL, PostgreSQL, MariaDB), NoSQL databases (MongoDB, Redis, DynamoDB, Elasticsearch), Message Broker systems (RabbitMQ, ActiveMQ, Kafka),CI/CD tools and version control (Jenkins, ArgoCD, GitHub actions)

Profisea is an Israeli DevOps and Cloud boutique company with a full cycle of services. For more than nine years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective. 

This is a full-time remote role for a DevOps Engineer. As a DevOps Engineer, your day-to-day tasks will involve infrastructure as code (IaC), software development, continuous integration, system administration, and Linux. You will be responsible for implementing and managing DevOps processes, optimizing cloud networks, and ensuring efficient deployment and operation of systems.

Requirements:

• Proficiency in infrastructure as code (IaC) and relevant tools
• Experience in software development and continuous integration
• Strong system administration skills
• Advanced knowledge of Linux
• Ability to work independently and remotely
• Excellent problem-solving and troubleshooting skills
• Good communication and collaboration skills
• English – Intermediate+  

Would be an advantage:

• Experience with cloud platforms and technologies
• Relevant certifications in DevOps or cloud technologies

What we offer:

• Competitive salary and social package 
• Flexible working hours 
• Mentorship and professional certifications support 
• Rewarding working environment and flexible career opportunities 

We’re looking for an Affiliate Marketing Manager to build, grow, and scale our affiliate program across Tier-1 markets (US, UK, EU).

This is a high-ownership role with a direct impact on revenue — perfect for someone who knows how to build strong partnerships, test hypotheses fast, and scale what works.

    🔥 What You’ll Do

• Recruit and onboard new affiliates (direct partners + affiliate networks)
• Launch and manage profitable offers across CPA / RevShare / CPS models
• Monitor traffic quality, detect fraud, and ensure compliance
• Optimize funnels, creatives, and conversion rates
• Collaborate closely with marketing and creative teams to develop:
  • banners
  • landing pages
  • promotional assets
• Track and analyze performance metrics (CPA, ROI, LTV)
• Build and maintain long-term partner relationships

• Continuously test new GEOs, offers, and growth opportunities

   

     ✅ What We’re Looking For

• 1+ year of experience in affiliate marketing, sales, SEO, or media buying
• Solid understanding of CPA models and basic tracking tools
• Strong communication and negotiation skills
• English level B2+
• Proactive, data-driven, and result-oriented mindset

     Nice to have:

• Existing affiliate network or direct deals

• Experience working with Tier-1 traffic

   

      🎯 Key Metrics (KPIs)

• CPA — deliver high-quality traffic at optimal cost
• ROI — efficiently scale profitable campaigns

• LTV — focus on partners that bring long-term value

   

      🌍 What We Offer

• 🧩 Remote-first with a flexible schedule
• 💸 $1000 base salary + transparent performance-based bonus (no cap)
• 🤝 Ambitious team with big goals and fast decision-making
• 🌴 Paid vacations & sick leave
• 🏥 Health insurance

• 🕊 No micromanagement — full ownership of your direction

   

  🌟 Our Culture & Values

• People first — talent and initiative matter most
• Respectful, constructive communication
• Details matter — thoughtfulness beats rushing
• Balance — real breaks, real vacations, real life

• Joy in work — we love what we build

   

How about building a high-load data architecture that handles millions of transactions daily?
We’re looking for a Senior Data Engineer with growing to Data Lead.
For design scalable pipelines from scratch.
An international iGaming company & Data-first mindset,
Remote, TOP-Salary

Responsibilities

– Build and run scalable pipelines (batch + streaming) that power gameplay, wallet, and promo analytics.

– Model data for decisions (star schemas, marts) that Product, BI, and Finance use daily.

– Make things reliable: tests, lineage, alerts, SLAs. Fewer surprises, faster fixes.

– Optimize ETL/ELT for speed and cost (partitioning, clustering, late arrivals, idempotency).

– Keep promo data clean and compliant (PII, GDPR, access controls).

– Partner with POs and analysts on bets/wins/turnover KPIs, experiment readouts, and ROI.

– Evaluate tools, migrate or deprecate with clear trade-offs and docs.

– Handle prod issues without drama, then prevent the next one.

Requirements

– 4+ years building production data systems. You’ve shipped, broken, and fixed pipelines at scale.

– SQL that sings and Python you’re proud of.

– Real experience with OLAP and BI (Power BI / Tableau / Redash — impact > logo).

– ETL/ELT orchestration (Airflow/Prefect or similar) and CI/CD for data.

– Strong grasp of warehouses & lakes: incremental loads, SCDs, partitioning.

– Data quality mindset: contracts, tests, lineage, monitoring.

– Product sense: you care about player/clients impact, not just rows processed.

✨ Nice to Have (tell us if you’ve got it)

– Kafka (or similar streaming), ClickHouse (we like it), dbt (modular ELT).

– AWS data stack (S3, IAM, MSK/Glue/Lambda/Redshift) or equivalents.

– Containers & orchestration (Docker/K8s), IaC (Terraform).

– Familiarity with AI/ML data workflows (feature stores, reproducibility).

– iGaming context: provider metrics bets / wins / turnover, regulated markets, promo events.

We offer

– Fully remote (EU-friendly time zones) or Bratislava/Malta/Cyprus if you like offices.

– Unlimited vacation + paid sick leave.

– Quarterly performance bonuses.

– No micromanagement. Real ownership, real impact.

– Budget for conferences and growth.

– Product-led culture with sharp people who care.

🧰 Our Day-to-Day Stack (representative)
Python, SQL, Airflow/Prefect, Kafka, ClickHouse/OLAP DBs, AWS (S3 + friends), dbt, Redash/Tableau, Docker/K8s, GitHub Actions.

Forward Group — AI Orchestration Platform for Logistics

Forward builds the first AI Logistician — an autonomous AI agent that executes freight procurement, dispatching, negotiations, calls, documents, and workflows for carriers and shippers.

Products

• Cargohub — AI freight-procurement agent for enterprise shippers
• Cargofy — AI agent for trucking companies to automatically find, book, and manage loads

We operate across the US, Europe, and Asia. Mission: make logistics run on autopilot.

Your Mission

Own customer outcomes, retention, and expansion end-to-end. Build and scale a world-class Customer Success function that turns AI adoption into measurable business results.

You are the CEO of Customer Value.

What You’ll Do

Leadership & Strategy

• Own Customer Success strategy across SMB → Mid-Market → Enterprise.
• Build, hire, and scale the CS team (CSMs, Onboarding, Setup, Support).
• Define CS playbooks: onboarding, adoption, renewals, expansion, churn prevention.
• Partner with Product, Sales, and Engineering to align roadmap with customer value.

Customer Ownership

• Act as executive sponsor for key customers.
• Ensure customers go live fast and adopt core AI-agent workflows.
• Drive renewals, upsells, and Net Revenue Retention.
• Turn customer feedback into structured product inputs.

Operations & Systems

• Own CS metrics: onboarding time, retention, NRR, feature adoption, churn.
• Implement CS tooling (CRM, health scores, playbooks, reporting).
• Design scalable onboarding for complex workflows, APIs, and integrations.
• Create a tight feedback loop from customers → product → roadmap.

What Success Looks Like

• 90% of new customers live within 14 days
• 90%+ gross retention
• +15–25% Net Revenue Retention
• Core AI-agent features adopted within 90 days
• Clear customer insights influence product decisions every month
• CS operates as a revenue engine, not a support function

What We’re Looking For

• 5+ years in B2B SaaS Customer Success, incl. leadership experience
• Proven ownership of retention, renewals, and expansion
• Strong executive-level communication (customers + internal)
• Deep comfort with AI products, workflows, APIs, and integrations
• Operator mindset: structured, fast, accountable
• Bonus: logistics, TMS/ERP, enterprise onboarding, or complex SaaS

Why Join Forward

• Category-defining AI orchestration platform
• Direct ownership of revenue retention and customer value
• Global customers (US, EU, Asia)
• Competitive compensation + performance upside
• Zero bureaucracy, fast decisions
• Clear path to VP Customer / CRO-track