Jobs at Djinni

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of a Growth Marketing Specialist to join one of our client projects — a global EdTech product where children learn languages. The mission of this role is to build and scale the B2C growth engine and drive revenue growth through acquisition, conversion, and organic channels.

The working schedule is full-time (8 hours/day), with at least 6 hours of overlap with CET business hours.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

Your future responsibilities include:

• Optimize marketing funnels and conversion rates to increase user acquisition and convert trial users into paying customers;
• Plan, launch, and manage paid campaigns across Google Ads and Meta;
• Focus on scaling acquisition channels (SEO, paid ads, referrals) as the main growth driver;
• Transform the existing video content library into high-performing short-form content for platforms such as TikTok, Reels, and YouTube Shorts;
• Manage and scale paid marketing budgets with a performance-first approach (no strict limits if campaigns show positive ROI);
• Build and maintain marketing analytics systems to track and report performance;
• Collaborate directly with the founder and participate in monthly strategy reviews to define growth direction.

Needed experience & skills:

• 3–5 years of experience in B2C growth marketing (EdTech, SaaS, or subscription-based products preferred);
• English level — Upper-Intermediate or higher (French is a plus);
• Strong expertise in Conversion Rate Optimization (CRO);
• Hands-on experience with Google Ads and Meta campaigns;
• Experience with SEO strategy development and content-driven growth;
• Familiarity with App Store Optimization (ASO);
• Experience working with marketing analytics and performance tracking;
• AI-native mindset: ability to actively use AI tools to optimize workflows and move faster;
• Strong analytical thinking with a data-driven approach (analytics > creativity).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Check Point is looking for a Senior GO Developer to team developing platform in cybersecurity and SaaS for simplifying network security for the modern and distributed workforce by transforming the outdated, complex, hardware-based network security technologies of the past into one unified, easy-to-use, and scalable software solution. You will be part of multi-national distributed team responsible for multiple desktop and mobile device agents.

Join to our international team with offices in New York, Los Angeles, Tel-Aviv and Vinnytsia.

RESPONSIBILITIES

• Writing scalable, robust, testable, efficient, and easily maintainable code and services that are part of our Core Network as a Service components.
• Develop advanced services of cloud network solutions.
• Maintain high-performing, scalable, and testable code.
• Practice peer review and collaborative programming.

SKILLS

• 5+ years of experience with GO development.
• 6+ years of professional software engineering experience.
• Experience with networking protocols, routing, tunnelling, etc.
• Experience with architecture and design of distributed services / microservices / scalable solutions.
• Experience in a cloud environment.
• BSc in Computer Science / Software Engineering or equivalent.
• Upper-Intermediate level of English.

WE OFFER

• Work in a creative friendly environment using cutting-edge technologies.
• Work-life balance and flexible schedule.
• Competitive compensation with focus on your expectations; annual salary review.
• 24-day paid vacation and 100% paid sick leave.
• Financial support and legal support from our side.
• Professional, language and soft skills trainings.
• Health insurance coverage: individual and family, Fitness plan.

We are looking for a Trainee Graphic Designer to join Group107. The primary focus of this role is editing and enhancing presentations to ensure they align with brand identity and meet professional design standards. This is an excellent opportunity for someone eager to build hands-on design experience while contributing to real client-facing materials across departments.
 

Responsibilities

• Edit, format, and enhance presentations to ensure consistency, clarity, and visual appeal across all deliverables
• Work within the design team to implement brand guidelines in presentations and other visual materials
• Collaborate with cross-functional departments to understand their design needs and translate requirements into polished visuals
• Create and maintain presentation templates and graphic assets aligned with company standards
• Provide design feedback and suggestions to improve layout, structure, and visual communication
• Assist with additional design tasks as needed, including image editing, resizing, and asset formatting
• Contribute to a culture of quality and continuous improvement within the design team
   

Requirements

• Basic knowledge of graphic design tools: Adobe Photoshop, Illustrator, InDesign
• High-level knowledge of Microsoft PowerPoint and Word for creating and editing presentations
• Basic understanding of typography, color theory, and layout design principles
• Strong attention to detail with a creative approach to problem-solving
• Good communication skills and ability to work effectively in a team environment
• Strong organizational skills with the ability to manage time and prioritize tasks
   

Soft Skills

• Self-motivated with a genuine enthusiasm to learn and grow in the graphic design field
• Team player who is open to feedback and willing to iterate on work
• Reliable and organized — able to manage multiple small tasks without losing quality
• Proactive in asking questions and seeking guidance when needed
   

Nice to Have

• A portfolio (academic or personal) showcasing any design work — presentations, branding, layouts, or illustrations
• Experience with Figma or other collaborative design tools
• Familiarity with motion or animation basics (Adobe After Effects, PowerPoint animations)
• Interest in brand identity and visual storytelling
• Experience working in an agency or corporate design environment
   

What We Offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Internal English classes
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
 

Required skills:

• Experience with Linux server operations and virtualization or network/security systems
• Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
• Experience working with Kubernetes and complementary services
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• High sense of ownership, reliability, and accountability
   

As a Technical Support Engineer – Tier 3, you will:

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups

24Hit is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Chornobyl Quest, Primatus and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Game UI/UX Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv.

   

Our ideal candidate:

• 1+ year of commercial experience in UI/UX design for mobile projects;
• Proficiency in Figma, Photoshop, and any vector editor (Illustrator / Affinity Designer / etc.);
• Experience working with generative AI tools (MidJourney, Sora, Imagen, Stable Diffusion, etc.);
• Ability to design UI for responsive layouts;

• Understanding of UX logic and player flow.

   

Nice to have:

• Basic skills in Unity;
• Understanding of UI implementation principles in game engines;

• Experience in multiple mobile game genres.

   

Key responsibilities:

• Creating sketches and user flows for UI;
• Researching and selecting visual references;
• Developing final UI art with responsiveness in mind;
• Optimizing graphics for mobile devices;

• Collaborating with game designers and programmers during integration.

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

   

Ready to create the next gaming hit? Apply now and join 24Hit! 🚀

For Kyiv and Kyiv Region only 

Johnson Controls is an International Company is a global leader in high-quality electronic security systems. We operate in Ukraine through our subcontractor in Kyiv, developing top-tier security solutions.

We’re looking for an experienced Middle DevOps engineer to join our team. 

Requirements & Qualifications

Requirements: 

• Strong Linux skills (networking, virtualization, tuning, debugging). 
• Good knowledge of programming languages such as Python and Go, writing code and scripts. 
• Experience with AWS/GCP cloud services. 
• Experience with infrastructure automation/configuration management using tools such as Terraform, Ansible, Puppet or equivalent. 
• Experience using docker. 
• Proficiency in documenting processes and monitoring performance metrics. 
• Good knowledge of best practices related to data encryption and cybersecurity. 
• Critical thinker and problem-solving skills. 
• Proficient verbal and written English communication skills. 

Nice to have:

• Experience with one or more build and deployment tools such as Jenkins, GitLab CI/CD. 
• Experience DB administration skills (MariaDB, Postgres, Redis). 
• Experience with Message processing tools (RabbitMQ, Kafka). 
• Experience with monitoring tools (Prometheus, Grafana, Zabbix). 
• C++/Java programming languages basic knowledge. 
• Knowledge of orchestration technologies such as Kubernetes, docker-compose etc. 

Responsibilities: 

• Design, configure and maintain CI/CD workflows using Python/Groovy/Bash. 
• Develop applications services. 
• Create an environment for applications running in Linux OS (using systemd, docker). 
• Support and design development infrastructure (docker-based dev environment, Virtual machines). 
• Hardware server's configuration and maintenance. 

We Offer: 

• Remote work 

• 8-hour workday 

• 20 paid vacation days + 8 paid sick days

• Medical insurance 

• Professional and supportive environment Responsibilities: 

• Design and develop web applications with a scalable architecture 

• Ensure high-quality, responsive, and maintainable code 

• Work closely with the engineering team to launch new features 

• Maintain code integrity and organization 

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Sales Development Representative.
 

Responsibilities:

• Communicate with potential clients via LinkedIn and email (we provide templates and contact lists);
• Handle responses, convert leads conversations into appointments;
• Make calls to prospects as a follow-up step if required;
• Prepare simple weekly and monthly reports;
• Join weekly calls with our team and clients from the US and/or Europe.
   

Ideal Candidate Profile:

• 1+ year of experience in sales, business development, or lead generation;
• Strong written and spoken English (B2/C1);
• Highly organized, proactive, and eager to learn;
• Able to multitask and adapt quickly in a dynamic environment;
• Passionate about growing in sales and business development;
• Results-driven mindset with a focus on exceeding targets and delivering value to clients.

Working conditions:

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.

Johnson Controls is an international technology company and a global leader in smart buildings, electronic security systems, automation, and fire protection solutions.

We are expanding our engineering team and looking for an experienced Full Stack Developer who is passionate about scalable systems, clean architecture, and modern web technologies.

What You’ll Work On

Design and develop scalable web applications
Build and maintain RESTful APIs
Develop modern frontend interfaces using React/Redux
Work with databases and backend architecture
Improve system performance, maintainability, and security
Collaborate closely with international engineering teams
Participate in product improvements and technical decision-making

Required Skills & Experience

Backend

Strong commercial experience with PHP
Solid understanding of OOP principles
Experience building and supporting REST APIs
Good knowledge of MySQL / MariaDB

Frontend

Strong experience with:
JavaScript
HTML/CSS
React / Redux

Infrastructure & Environment

Good experience working with Linux environments
Understanding of server-side deployments and development workflows
Experience with Git and collaborative development processes

Nice to Have

Experience with Node.js
Experience with Go or Dart
Experience with Apache Thrift RPC
Experience with scalable architecture and high-load systems

What We Offer

Remote work
Stable long-term international project
Professional and supportive engineering environment
20 paid vacation days + 8 paid sick days
Medical insurance
Standard 8-hour workday
Opportunity to work on enterprise-grade products
Career growth and development opportunities inside an international company
Exposure to modern technologies and global engineering practices
 

A-Players is looking for an experienced Lead/Senior Product Manager to join our team and take full ownership of a new AI-powered product from day one.

You will be the first dedicated Product Manager on the project - which means you come in at the ground floor, shape the product vision, and build the roadmap from scratch. 

What makes this role different:

• Full product ownership from day one - you define the vision, not just execute it
• Early-stage opportunity: shape the product, the team, and the processes from scratch
• A fast-moving team with strong marketing expertise and internal funding - no dependency on external investors.

You will have the following tasks and challenges:

• Take full ownership of the product vision and translate it 
• Build and optimize the user flow and activation experience
• Collaborate closely with the marketing team to align product features with what's working in paid acquisition
• Analyze user behavior and dialogue semantics to identify patterns, segment cohorts, and drive retention
• Design and implement in-product monetization mechanics
• Expand the product feature set and evaluate new features based on marketing and user signals.

The key metrics you will influence are:

• Activation rate
• Retention rate
• User engagement
• LTV 
• ARPU
• Customer satisfaction.

What you need to join us:

• 3+ years of experience as a Product Manager
• Hands-on experience with AI products 
• Strong AI mindset - you use AI tools actively and know how to apply them in product work
• Experience with web products and web funnels at early stages
• Experience with subscription-based business models
• Excellent communication skills and ability to clearly articulate product decisions in the context of business goals
• English B2+.

What we offer:

• Exciting challenges and growth prospects together with an international company
• High decision-making speed and diverse projects
• Ultimate ownership of product business metrics
• Flexibility in approaches, no processes for the sake of processes
• Effective and friendly communication at any level
• Highly competitive compensation package that recognizes your expertise and experience level, Performance Review practice to exchange feedback and discuss terms of cooperation
• Flexible schedule, opportunity to work in a stylish and comfortable office or remotely
• Respect for work-life balance (holidays, sick days - of course)
• Bright corporate events and gifts for employees
• Additional medical insurance
• Compensation for specialized training and conference attendance
• Restaurant lunches at the company's expense for those working in the office, endless supplies of delicious food all year round.
  
  Are you looking for your next product challenge? Join our fast-growing team and help us build meaningful solutions at scale!

Explore Agency is a marketing agency that specializes in creating tailored, results-driven strategies for businesses looking to expand their digital presence. With a team of experienced professionals, we focus on innovative solutions that help brands connect with their target audience, increase engagement, and drive measurable growth. From SEO and content marketing to paid ads and social media management, we provide a comprehensive range of services to elevate your brand and achieve your business goals.

Now, we are looking for a Web Designer who will be working on our clients' website designs, ensuring they align with the client`s brand guidelines and look professional.

Responsibilities:

• Design website wireframes and full mockups in Figma, focusing on CRO and UX.
• Translate client goals and strategies into compelling visual concepts.
• Collaborate closely with developers to ensure a smooth handoff and implementation process.
• Create branding elements such as logos, color palettes, and style guides (light branding).
• Design engaging social media content (preferably static or minimal motion).
• Contribute to internal design needs for Explore’s own brand.

Requirements:

• 2+ years of experience in digital design or UI/UX (agency experience is a plus).
• A strong portfolio that demonstrates web design in Figma (a must-have).
• A keen eye for typography, layout, and modern design aesthetics.
• Understanding of responsive design, usability, and accessibility best practices.
• Ability to manage branding projects (logos, style guides) with clear direction.
• Comfortable designing visual content for social media platforms (Instagram, LinkedIn, etc.).
• Collaborative mindset, open to feedback, and able to take initiative when needed.

Nice-to-Have:

• Experience with motion design (Lottie, After Effects, Canva Video, etc.).
• Familiarity with WordPress or understanding of how designs are implemented in WordPress.
• Experience working in fast-paced, client-driven environments.

Why Work With Us:

• Be part of a lean, talented team that values strategy, design, and performance.
• Enjoy flexible hours, remote work, and opportunities for creative input.
• Work on meaningful projects that help real businesses grow.
• Potential for long-term collaboration and professional growth.

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.

About the client:
The company is on a mission to make the world’s industrial environments safer with technology solutions and to drive a paradigm shift in safety from reactive to proactive approaches to reduce the risk of industrial accidents. The team in Ukraine is developing the future of industrial safety based on machine learning, computer vision, and IoT.

About the role:
We are looking for a Senior Python Engineer to build high-throughput data pipelines and shared memory infrastructure.

Responsibilities:
— Develop and optimize the core Pipeline Engine (Python DAG orchestrator);
— Maintain shared memory pools (C library) and develop Python/Go bindings;
— Design and scale low-latency ZeroMQ IPC layers;
— Implement FlatBuffers for high-performance metadata serialization;
— Support and expand the ProcessorWrapper infrastructure.

Must-have:
— Senior-level Python expertise, including deep understanding of concurrency, multiprocessing, GIL behavior, and memory management;
— Experience building internal developer platforms or tooling for ML pipelines, robotics systems, or real-time inference platforms.
— Solid experience with Docker and containerized environments;
— Solid Linux fundamentals.

Nice to have:
— Basic understanding of CUDA, including IPC handle management, stream synchronization;
— Knowledge of C/C++/Go.

We offer:
— Good compensation;
— Benefit package;
— Strong team and career growth;
— Challenges every day!

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are seeking a motivated and talented Freelance Professional to support our Product

Development team. This role offers a unique opportunity to contribute to a fast-paced,

innovative environment on a project basis. You will collaborate with experienced

professionals to develop and enhance our digital health products.

4+ years commercial experience with ASP.NET Core

3+ years commercial experience with Kendo UI

3+ years’ experience with Angular

3+ years’ experience with SQL

Strong technical and analytical skills

Upper Intermediate English

React is a plus

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a Product Manager to join our team!

Requirements:

- 2+ years of experience as a Product Manager/Growth Product Manager;

- Experience managing acquisition and funnel products: registration → KYC → first deposit;

- Experience working with performance marketing teams and understanding traffic unit economics;

- Hands-on experience conducting A/B tests and making data-driven decisions;

- Experience working with web/mobile funnels, player onboarding, and CRM-triggered communications;

- Ability to independently formulate hypotheses and drive them to measurable results;

- Experience with analytics tools: Amplitude / Mixpanel / GA4 / Tableau / Power BI;

- Understanding of key product metrics: CR, CAC, CPA, LTV, ROI, retention rate, activation, GGR, NGR.

Soft Skills:

- Strong product thinking;

- High decision-making speed;

- Ability to work in conditions of uncertainty;

- Prioritization skills and focus on impact;

- Strong communication skills with marketing, analytics, development, and CRM teams;

- Data-driven approach;

- Proactiveness and independence.

Responsibilities:

- Own the user funnel from the first visit to the first deposit;

- Identify and eliminate conversion drop-off points at every stage of the funnel;

- Improve conversion rates between registration, KYC, and first deposit stages;

- Analyze the behavior of new users within the product;

- Build and prioritize the backlog based on data, tests, and user feedback;

- Develop and maintain acquisition metrics systems and dashboards;

- Launch A/B tests and evaluate their effectiveness;

- Work on onboarding, payments UX, and registration UX;

- Optimize the time-to-first-deposit metric;

- Collaborate closely with performance marketing, CRM, BI, and payments teams;

- Create product requirements for the development team;

- Synchronize product changes with marketing and communication campaigns;

- Improve the efficiency of acquisition channels through product enhancements;

- Improve the quality of acquired traffic;

- Influence CAC through conversion optimization.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership