Technical Support Engineer/L3

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
 

Required skills:

• Experience with Linux server operations and virtualization or network/security systems
• Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
• Experience working with Kubernetes and complementary services
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• High sense of ownership, reliability, and accountability
   

As a Technical Support Engineer – Tier 3, you will:

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups