Jobs at Djinni

About the role

Are you ready to take your Java expertise to the next level? Join our team to work with a highly scalable, highly available, real-time advertising platform that serves millions of users worldwide and handles massive real-time data at scale. We are hiring a Software Engineer to be a vital part of this mission. If you bring extensive experience building complex systems, love great technology at scale, jumping in, and figuring things out in any system, this role is for you! Working in a modern, cloud-native environment, you’ll collaborate with a team of top engineers to develop low-latency, distributed systems capable of handling millions of QPS. This is an opportunity to combine innovation, performance engineering, and large-scale impact - while shaping the future of digital entertainment technology.
 

About the project

Our client is a leading streaming service based in the United States. With millions of users worldwide, its devices provide easy access to free TV, live news, sports, movies, etc. The client has an advertising business and also licenses its hardware and software to other companies.
 

Who are we looking for?

Skills & Experience

• 4+ years of experience building large scale and low latency distributed systems
• 5+ years of Java backend development experience;
• Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming 
• Experience with distributed caching, SQL/NO SQL, and other databases is a plus 
• Experience with Big Data and cloud services such as AWS/GCP is a plus
• Experience in advertising domain a big plus 
• Self-motivated individual with a high level of accountability and ownership
• Critical thinking and practical decision making
• Can do, results-oriented mindset
• Software development best practices: test-driven development, automated testing;
• Knowledge of distributed systems architecture and service oriented systems;

• English: B2+

   

Nice to have

• Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch) and working with large language models (LLMs)

   

Responsibilities

• Develop and maintain complex backend services
• Collaborate with cross-functional teams (Product, Design, QA) to deliver high-quality features;
• Write unit, integration, and end-to-end tests;
• Maintain and extend existing services to meet new requirements;
• Participate in code reviews and contribute to technical discussions;
• Help maintain technical documentation;
• Assist in improving CI/CD pipelines;
• Contribute to best practices within the development team.

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a Middle/Senior Security Consultant / Penetration tester to work on and lead penetration testing and vulnerability/cloud security assessment projects.

In this role, you will work on technically challenging projects and also spend some time leading/mentoring our junior pentesting colleagues.

Required skills

- 1.5+ years of intensive commercial experience

- OSCP, eWPTx2 or similar would be a plus

- Scripting/coding skills and being comfortable with advanced pentesting tooling

- Strong knowledge of mobile/web security

- Comfortable with cloud and container security

- Basic RE skills

- Ability to mentor/lead colleagues

- Strong ability and drive to learn and develop cybersecurity skills

- Technical English (Intermediate+)

We offer

- Good salary + bonus system

- Diverse project portfolio and technologies to work with

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Participate in various pentesting projects

- Lead junior colleagues

- Perform threat modeling in pentesting and security assessment projects

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Consult clients on efficient issues remediation

- Conduct security researches

- Develop tools and scripts to automate and improve current pentesting processes

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

Job Description

Required Hard Skills (The "Must-Haves")

· Expert C/C++: 3+ years of experience in strictly kernel-mode software development.

· WinDbg Mastery: Ability to perform "post-mortem" debugging without symbols for third-party conflicts, and live kernel debugging using VMWare/Hyper-V/KDNET. You must be comfortable analyzing stack traces, register states, and trap frames.

· Windows Internal Knowledge: Deep understanding of:

• IRQLs (Interrupt Request Levels) and DPC/Dispatcher mechanics.
• Memory Management (Paged vs. Non-Paged pool, MDLs).
• Synchronization primitives (Spinlocks, Mutexes, Pushlocks).

· File System Filters: Proven experience with the Filter Manager Model (FltMgr) and Minifilter drivers (FltRegisterFilter, Pre/Post operation callbacks).

· EDR/Security Driver Experience: Familiarity with:

• ObCallbacks (ObRegisterCallbacks).
• Process/Thread/Image Load Notify routines (PsSetCreateProcessNotifyRoutineEx, etc.).
• Avoiding deadlocks when injecting logic into high-frequency system paths.

Preferred Skills (The "Nice-to-Haves")

· Reverse Engineering: Proficiency with IDA Pro or Ghidra to analyze potential conflicts with third-party drivers (e.g., Antivirus conflicts causing the crash).

· x64 Assembly: Ability to read disassembly to pinpoint the exact instruction causing the fault when source lines are ambiguous.

· WHQL/WHCP: Experience with the Windows Hardware Compatibility Program signing process (in case the fix requires re-certification) and Microsoft Virus Initiative program

Job Responsibilities

Write kernel and Driver software that can reach the internals of the operating system.

· Implement novel collection and protection techniques.

· Write robust driver infrastructure.

· Optimize for extreme performance constraints.

· Research uncharted territories of the Windows kernel, drivers, APIs, and internal mechanisms.

· Crash Dump Analysis: Perform deep-dive analysis of kernel memory dumps (Minidumps and Complete Memory Dumps) to identify the root cause of the crash (e.g., race conditions, stack overflows, invalid memory access, IRQL violations).

· Reproduction & Isolation: Design stress tests and verification procedures to reliably reproduce the BSOD in a controlled environment using tools like Driver Verifier and specific load-testing scripts.

· Code Review & Remediation: Audit the existing C/C++ driver code (specifically Minifilter callbacks and process notification routines) for thread safety, proper lock usage (Spinlocks/ERESOURCE), and memory handling.

· Patch Implementation: Implement robust fixes for the identified issues, ensuring zero regression in driver performance or security efficacy.

· Validation: Verify fixes using Microsoft Driver Verifier and HLK (Hardware Lab Kit) basics to ensure stability under high stress.

Department/Project Description

Our clients is an endpoint security company looking for an expert-level Windows Kernel Driver Specialist to assist engineering team in developing next generation Endpoint Detection and Response (EDR) agent. We are looking for an experienced individual to join a team that is responsible for developing our cutting-edge collection, prevention and protection technologies using both documented and undocumented proprietary kernel mode techniques.
The team develops the core kernel technologies for a wide variety of products, from EDR to next-gen AV, including work that encompasses many aspects of kernel development, from infrastructure through filter drivers to function hooking, to name a few.

Yonik is a mobile play-and-earn app on Google Play. Players earn coins through mini-games, duels and tournaments. We have growing users and we got there without paid ads. Now we want to grow in Europe and Asia so we need someone who knows how to get creators talking about us.

What you will do

• Find and reach out to YouTubers, TikTokers and Telegram channel owners
• Explain Yonik to them and get them to promote it
• Bring them into our creator program and keep them active
• Track which creators bring real active users and share a short weekly report

Who we are looking for

• You have run influencer or KOL campaigns before, ideally for mobile games, tap-to-earn or Telegram apps
• You already have contacts with creators or channel owners
• You can show real results we can check
• Good English, and another language is a big plus
• You are self-driven and comfortable working remote

Pay
We start with a 3-month trial. After the 3 month trial the salary will go up to $1,500 to $2,500 based on discussion and if passing the performance review of the 3-month trial.

• $300 per month base
• Milestone bonuses for active users you bring in.
• Performance bonus for every creator who stays active and keeps bringing users.

 Lead Customer Support & Fulfillment

About Celtara

Celtara is a US-based D2C health & wellness brand creating functional products designed to support everyday well-being.

Our products are ready-to-eat superfood blends made with thoughtfully selected ingredients and formulas developed with nutritionists and herbalists. Each blend is focused on supporting a specific area of health, such as gut health, liver health, metabolism, or immunity.

Our approach combines nature, science, and transparency, with products designed to be simple to use and easy to integrate into a daily wellness routine.

About the Role

We are looking for a Customer Support & Fulfillment Lead to take ownership of our customer support and fulfillment operations.

This role combines team coordination, analytics, process improvement, and hands-on operational work. You will help ensure that customers receive high-quality support, orders are processed smoothly, and internal processes continue to improve as the brand grows.

What You’ll Do
 

• Lead day-to-day Customer Support & Fulfillment operations and help organize the team’s workload.
• Monitor key support metrics, including First Response Time, Resolution Time, backlog, and CSAT.
• Oversee fulfillment performance and help resolve delayed, stuck, lost, or problematic orders.
• Track chargebacks, refunds, win rates, and recurring customer issues.
• Analyze operational challenges and help identify practical solutions.
• Support and develop Customer Support team members through regular feedback and guidance.
• Improve customer service policies, Saved Replies, SOPs, and internal workflows.
• Coordinate with warehouses, fulfillment partners, and external service providers.
• Prepare clear reports on key metrics, current challenges, and ongoing improvements.
• Help evaluate team workload and identify when additional resources may be needed.
• Keep relevant stakeholders informed about important issues, risks, and progress.

What We’re Looking For
 

• 3+ years of experience in Customer Support, Customer Experience, Operations, or Fulfillment.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or in a role with ownership of processes or a small team.
• Strong e-commerce experience, ideally in a Shopify-based business.
• Experience supporting or managing Customer Support agents.
• Good understanding of Customer Support metrics and service quality.
• Experience with fulfillment, shipping, warehouses, and order management.
• Experience with chargebacks, refunds, disputes, and customer claims.
• Strong analytical and problem-solving skills.
• Confidence working with Google Sheets / Excel.
• Experience creating or improving SOPs, policies, and operational processes.
• English - B2+.

You’ll Be a Great Fit If You
 

• Enjoy taking ownership of your area and improving the way things work.
• Feel comfortable working independently while staying closely connected with the team.
• Like working with data and using it to understand what can be improved.
• Naturally look for practical solutions when challenges come up.
• Are organized and comfortable managing several priorities at once.
• Communicate clearly and keep others informed about progress and important updates.
• Enjoy building processes in a growing, fast-moving environment.
• Care about both customer experience and strong operational results.

What We Offer
 

• Competitive salary + performance-based bonuses.
• Fully remote work with a flexible schedule.
• Opportunity to work with a dynamic, fast-growing team.
• Supportive and friendly team environment.

About the Company
 

BITTE is a growing e-commerce brand operating in the Health & Wellness space in the U.S. market.
 

Our main product is a functional Soursop Bitter Shot made with soursop and botanicals, designed to support digestion, gut health, liver function, and overall wellness.
 

As the brand continues to grow, we are expanding our team and building strong internal processes to support further growth.

To support this growth, we are looking for a Shopify Technical Specialist who will be responsible for configuring, optimizing, and maintaining our Shopify store while ensuring a seamless customer experience.
 

About the Role
 

As a Shopify Technical Specialist, you will be responsible for configuring, optimizing, and maintaining our Shopify store to ensure smooth operations and an excellent user experience.
 

You will play a key role in store setup, technical improvements, and UX optimization, helping us scale our e-commerce operations efficiently.
 

Expect diverse technical challenges, cross-functional collaboration, and opportunities to grow your Shopify expertise while working with a fast-growing brand.
 

Who We’re Looking For
 

- Structured Approach
You can organize processes and keep operations under control.

- Technical Expertise
You have strong hands-on experience with Shopify, including store setup, theme customization, integrations, and technical optimization.

You are comfortable working with Liquid, HTML, CSS, and JavaScript and can independently handle technical changes and troubleshoot Shopify issues.

Experience with GA4, GTM, Triple Whale, Recharge, Klaviyo, Zendesk, or BigQuery is a strong advantage.

- Proactive Mindset
You don't wait for instructions - you identify problems and implement effective solutions independently.

- Results-Oriented
You focus on ensuring the website runs smoothly, efficiently, and maximizes conversions.

- Attention to Detail
You notice small details, work with precise data, and constantly look for ways to improve processes.

Your Responsibilities
 

Product & Content Management

• Create and edit product listings
• Manage product variations, inventory, and pricing
• Organize collections
• Maintain the Shopify blog
• Optimize landing pages for promotions

Design & UX Optimization

• Customize Shopify themes and templates
• Optimize layouts using HTML/CSS/JS
• Install and test Shopify apps
• Improve site structure and UX

Order & Customer Management

• Process orders and track order statuses
• Manage returns
• Handle customer inquiries and reviews

Payments & Shipping

• Configure payment gateways
• Optimize shipping processes
• Configure tax settings

Marketing & Promotions

• Implement SEO optimizations
• Manage ad integrations and improve site speed
• Support email marketing automation
• Set up and monitor promotions
• Collect reviews and UGC

Technical Maintenance

• Monitor website performance and updates
• Maintain security and integrations
• Manage backups

Analytics & Reporting

• Track sales, conversions, and KPIs
• Analyze ad campaigns and promotions
• Prepare reports

Collaboration with Teams & Partners

• Work with marketing, logistics, and accounting teams
• Coordinate with agencies, freelancers, and suppliers

Documentation & SOPs

• Develop and maintain SOPs
• Audit and update legal documents when necessary

It’s a Plus If You Have
 

• Experience with Shopify Plus, Metafields, Metaobjects, or checkout customization
• Experience with subscription models and LTV analytics
• Experience integrating Shopify with marketplaces
• Knowledge of multi-language and multi-currency Shopify setups

What We Offer
 

• Competitive salary
• Fully remote work with a flexible schedule
• Opportunity to collaborate with a passionate and dynamic team
• Cross-functional experience across different projects
• Supportive, friendly team atmosphere

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

We are looking for a Senior Big Data Developer to join a project focused on building data-driven solutions and integrations using the Databricks platform.

You will work on backend logic, API integrations and application components within Databricks Apps, contributing to scalable and maintainable solutions that integrate with enterprise systems and procurement processes.

Responsibilities:

• Develop and maintain applications and data solutions using Databricks
• Build and configure Databricks Apps, Workflows, Delta Lake and Unity Catalog
• Develop backend logic using Python, including routing, validation and business logic
• Design and implement integrations with external systems through REST APIs
• Work with JSON, OAuth 2.0 and API-based content routing
• Develop application interfaces using Streamlit or React within Databricks Apps
• Implement and maintain data and API integration flows
• Write unit and integration tests to ensure solution quality and reliability
• Use Git and CI/CD practices for development and deployment
• Implement logging, monitoring and troubleshooting mechanisms
• Collaborate with other developers, architects and business stakeholders

• Contribute to technical decisions and continuous improvement of the solution

   

Requirements:

• Strong commercial experience as a Big Data / Data / Software Developer
• Hands-on experience with Databricks
• Practical knowledge of:
  • Databricks Apps
  • Databricks Workflows
  • Delta Lake
  • Unity Catalog
• Strong Python skills, particularly for backend development
• Experience with REST APIs, JSON and OAuth 2.0
• Understanding of API-based content routing
• Experience with Streamlit or React
• Good understanding of software engineering practices
• Experience with Git and CI/CD
• Experience writing unit and integration tests
• Experience with logging, monitoring and troubleshooting
• Ability to work independently and communicate effectively with technical and business stakeholders
• English at a level sufficient for working in an international environment
• Tax residence in Ukraine required

Nice to Have:

• Experience with E-Invoicing solutions
• Knowledge of SAP Ariba
• Experience integrating with ERP or procurement systems
• Knowledge of UBL / PEPPOL
• Experience working with enterprise integration platforms

Our partner is a leading B2B iGaming supplier delivering engaging casino content to regulated markets worldwide. Since 2012, they’ve been building high-quality gaming experiences through a modern cloud-native platform that powers hundreds of operator brands across multiple jurisdictions.

Their Platform Solutions team sits at the heart of that ecosystem, enabling seamless integrations between the company, operators, aggregators and platform providers.

They’re now growing the team and looking for a Senior Integration Manager who thrives on ownership, enjoys solving technical challenges and wants to operate at the intersection of Product, Engineering and partners.

About the Role

This is not a traditional Integration Manager or Project Manager role.

They’re looking for someone who combines strong technical understanding with excellent stakeholder management and genuine ownership.

You’ll own partner integrations from initial technical discovery through to launch and beyond, becoming the primary technical contact for your portfolio of operators and aggregators. You’ll work closely with Product, Engineering and QA while representing the company externally, ensuring integrations are delivered successfully and issues are resolved efficiently.

The role is highly cross-functional and requires someone who is equally comfortable discussing API behaviour with engineers as they are leading technical conversations with partners.

Main Responsibilities

– Own end-to-end technical integrations with operators, aggregators and platform providers.
– Act as the primary technical contact for assigned partners throughout onboarding, launch and
BAU.
– Drive multiple integrations simultaneously while managing priorities and timelines.
– Troubleshoot complex integration issues, working closely with engineering teams to identify
root causes and drive resolution.
– Review API documentation, validate integration requirements and support partners throughout
implementation.
– Coordinate technical testing, certification and go-live activities.
– Work closely with Product, Engineering and QA to ensure successful delivery.
– Improve integration processes, documentation and partner onboarding experience.
– Build trusted relationships with both technical and non-technical stakeholders.

What Success Looks Like
– Successful people in this role:
– Take ownership rather than simply coordinate.
– Investigate issues independently before escalating.
– Build trust with engineers and external partners.
– Communicate technical concepts clearly.
– Drive integrations through to completion.
– Continuously improve processes rather than simply maintaining them.

Mandatory Requirements

– Strong experience in Integration Management, Technical Account Management, Solutions
– Engineering or a similar technical customer-facing role.
– Previous experience within iGaming or another API-heavy B2B SaaS environment.
– Solid understanding of REST APIs, HTTP, JSON, authentication methods and webhooks.
– Good understanding of API testing and troubleshooting methodologies.
– Experience investigating integration issues using logs and monitoring tools.
– Understanding of networking fundamentals including DNS, SSL/TLS and connectivity
troubleshooting.
– Ability to review technical documentation and API specifications.
– Excellent communication skills and confidence working directly with engineers and external
technical teams.
– Strong ownership mindset with the ability to drive work independently.
– Fluent English.

Nice to Have
– Experience with OAuth, JWT or HMAC authentication.
– Exposure to observability tools such as Kibana, Grafana or Datadog.
– Previous software development experience.
– Experience working with cloud-native platforms.
– Leadership or mentoring experience.
– Experience improving integration frameworks, tooling or documentation.

We offer

– Work on a modern cloud-native platform serving regulated markets worldwide.
– Solve technically interesting integration challenges.
– Own your work from discovery through production.
– Collaborate with experienced engineers and product teams.
– Influence how integrations are delivered and continuously improved.
– Remote-first environment with flexible working.
– Competitive salary and quarterly bonus.
– Unlimited annual leave and sick leave.
– Private medical insurance.
– Learning and development budget.
– Genuine opportunities for career growth into technical leadership.

For 17 years, Alty has reached the top lists of mobile and desktop application developers for fintech, crypto, retail, banking, and tourism. Our professional expertise in UI/UX design, mobile, and web development of high-load applications used by millions of users worldwide. You know us for sure if you use Monobank, Privat24 for Business, ZakazUA, EasyPay, Kashable, or Sfera Living System. We also have a partnership with Visa and Mastercard. Our clients are enterprises and corporations that recommend us to partners. We put the customer at the heart of all we do and achieve our best together. Join us!

What you need for this role:

— 4+ years of experience working as a Senior Interface Designer.

— Strong portfolio with relevant digital product design examples.

— Proficient with all aspects of the Figma tool: design systems, auto-layouts, components, animations, plugins, etc. (as Figma remains the primary tool for interface design).

— Ability to set up and scale design systems according to the project needs.

— Excellent design taste, with the ability to bring polish and detail beyond baseline expectations.

— Strong knowledge of Android and iOS guidelines and trends, as well as native and cross-platform design patterns.

— Experience in designing both web and mobile apps.

— Experience with fintech, banking, or other enterprise-level products.

— Working knowledge of AI-assisted design workflows across the core stages of the design process.

— Basic understanding of code, with the ability to quickly validate ideas through live prototypes (a.k.a. vibe coding).

— Ability to identify interface "blind spots" and proactively propose strong design solutions and options, not just following existing requirements, but working effectively even when they don't exist.

— Be a self-starter and be self-motivated to perform multiple tasks under minimal supervision.

— Full ownership of and accountability for the results of your work.

— English level: B2 (Upper-Intermediate) or higher

— Nice to have: understanding of accessibility principles and standards (WCAG).
 

What you will do:

— Design and specify user interfaces and information architecture using participatory and iterative design techniques.

— Use your understanding of past and current business and market context to design and deliver high-quality product solutions.

— Stay on top of both visual/interface trends and domain-specific patterns and mechanics relevant to your projects, and bring that knowledge into your work.

— Translate strategic direction and UX prototypes into high-quality design solutions within established brand identity.

— Contribute to and help scale the team's design system.

— Collaborate closely with developers to ensure feasible, implementation-ready handoff.

— Choose the right level of fidelity for each task (wireframes, prototypes, or high-fidelity design) based on what the project actually needs, rather than defaulting to one process.

— Generate strong, varied design concepts and confidently explore multiple directions before converging on solutions.

— Iterate on designs based on testing results and feedback loops.

— Present design decisions to stakeholders and clients, confidently arguing for your rationale.

— Dig into and clarify what the client or project genuinely needs, rather than taking requirements at face value.

What we offer for you to succeed:

— Warm and friendly working environment with flexible start (from 8:00 to 11:00) based on personal preferences and team meetings.

— We put a healthy work-life balance first.
— Caring for physical and mental health — compensation of a psychologist and sports to choose from.
— Speaking Club and English with a teacher.
— Volunteer projects that help the state get closer to victory.
— Ability to work from one of our offices in Kyiv. And you are more than welcome to bring your pets to the office.
— A space to grow both professionally and personally. A wide variety of exciting projects, the best hardware for your work, performance reviews, educational workshops, and team coaching.
— No tiresome bureaucracy. If you need something — just ask and get it.
 

Our employees describe working here as a welcoming, collaborative, and impactful experience. If you are a creative and energetic person, we cannot wait to see you on board!

About Us
We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.
As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 

Job Summary
As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1+ year in Customer Support (experience in GameDev, Crypto, or Fintech is a huge plus).
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We currently have an opening for Lead of Customer Care. This is a high-impact role, where you’ll own the strategy and development of customer support and success, directly influencing client satisfaction, retention, and LTV. Your initiatives will have a direct impact on revenue growth.
 

Requirements:

• Experience: 2+ years in customer success, account management, or related roles; at least 2 years in a leadership position.
• Proven experience working with iGaming products on SoftSwiss or similar iGaming platforms;
• Experience working with Tier-1 markets;
• Demonstrated track record in developing and implementing customer success strategies, onboarding programs, and retention initiatives.
• Experience building, managing, and motivating high-performance teams.
• Ability to analyze customer data, identify trends, and implement improvements based on insights.
• Hands-on experience with CSAT, NPS, CLV, churn rate, and other key customer success metrics.
• Understanding of iGaming regulations and responsible gaming principles.
• BackOffice SoftSwiss (preferred), Chat providers: LiveChat / HelpDesk, Jira.
• Language: English at B2/C1 level (both written and spoken).
    

Expected Duties / Responsibilities:

• Develop and implement a customer success strategy.
• Build and lead a customer success team to provide world-class support and ensure high customer satisfaction and retention.
• Coordinating a team of 9 specialists across Support and RFPD (Anti-Fraud) departments.
• Establish and track key performance indicators (KPIs) for customer success, including customer satisfaction (CSAT), Net Promoter Score (NPS).
• Create and manage customer onboarding programs to ensure seamless integration.
• Collaborate with product and tech teams to relay customer feedback and drive continuous improvement.
• Develop and execute customer engagement strategies to increase customer lifetime value.
• Ensure compliance with iGaming regulations and responsible gaming practices in all customer interactions.
• Analyze customer data to identify patterns, trends, and potential issues, proactively addressing them to improve the customer experience.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to scale customer success and support: you will take ownership of the entire customer experience and support strategy, driving team performance, customer satisfaction, retention, and lifetime value, with a direct impact on overall revenue growth.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Job Description

Cloud Computing: Proficiency in cloud platforms: Azure; tools: Foundry, OpenAI, PaaS Services, IaaS
ServiceNow Tools: Experience with ServiceNow tools for managing service requests and Incidents

Job Responsibilities

 Model Monitoring & Management: Continuously monitoring model performance, identifying drift, and triggering retraining or recalibration processes.
 Infrastructure Management: Maintaining and scaling the infrastructure required to support AI workloadsб including cloud resources, servers and storage.
 Cost Optimization: Monitoring resource utilization, identifying inefficiencies and optimizing costs associated with AI infrastructure and operations.
 Security & Compliance: Implementing and enforcing data security policies and ensuring compliance with relevant regulations.
 Bias Detection & Mitigation: Analyzing models for bias and implementing techniques to mitigate it. Working with data science teams to ensure fairness and equity.
 Access Control & Permissions: Managing access to AI models, data, and infrastructure.
 Documentation & Reporting: Maintaining comprehensive documentation of AI models, and infrastructure. Generating reports on model performance, data quality and security.
 Collaboration with Data Science: Working closely with data scientists to deploy, monitor and improve models. Providing feedback on model performance and data quality.
 Vendor Management: Evaluating and managing relationships with AI technology vendors.

Your responsibilities will include maintaining the health of our AI systems, resolving technical issues, and ensuring the systems are secure and up-to-date. The ideal candidate is a tech-savvy professional with an in-depth understanding of AI technologies and system administration. The ability to learn quickly and adapt to new technologies is essential.
Ultimately, the AI System Administrator should enhance our AI infrastructure and contribute to building high-quality AI applications that align with our business needs.

Department/Project Description

Artificial intelligence (AI) is rapidly transforming the business landscape. From automating mundane tasks to powering data-driven insights, AI promises increased efficiency, improved decision-making and a competitive edge. However, simply implementing AI tools isn’t enough. To realize the full potential of these technologies, organizations need a dedicated role focused on managing, optimizing and governing their AI deployments: the AI Administrator. This emerging role is quickly becoming essential for businesses of all sizes.
We are seeking a dedicated AI System Administrator to manage and optimize our company’s AI systems and platforms.

ABOUT THE COMPANY
We are a fast-growing iGaming company with big ambitions, to become the #1 choice for players in our markets. We are actively scaling new products and brands, building strong retention ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE
We are looking for an experienced CRM/Retention Lead to take full ownership of launching and scaling the retention strategy for a new brand. You will lead a team of CRM Managers, build trigger chains and gamification tailored to the brand, and turn data insights into measurable retention results.

WHAT YOU WILL DO

• Take full responsibility for launching the retention strategy for a new brand, including creating and implementing trigger chains and gamification tailored to the brand's unique features
• Create innovative retention campaigns that enhance customer loyalty and engagement
• Lead and mentor a team of CRM Managers, providing guidance on trigger setup, gamification, and bonus program execution
• Coordinate with design, copywriting, and development teams to ensure seamless execution of retention initiatives
• Act as the central point of communication to align retention strategies with overall business goals
• Analyze the effectiveness of retention campaigns, using data insights to refine strategies and improve customer engagement
• Serve as the primary contact for clients, ensuring transparency and alignment on retention plans and progress

WHAT WE ARE LOOKING FOR

• Proven experience in customer retention, CRM, or related fields, preferably in iGaming or similar industries
• Strong leadership capabilities with the ability to inspire and guide a team
• Expertise in CRM systems and gamification tools (e.g., Smartico, Customer)
• Excellent analytical skills, with the ability to interpret data and translate insights into actionable strategies
• Exceptional communication skills, both written and verbal (English proficiency required, Intermediate or higher)
• Project management skills, with a proven track record of delivering results within deadlines
• Creative problem-solving abilities and adaptability to changing market conditions

LANGUAGES

• English, Intermediate or higher, written and verbal

WHY JOIN US

• Fully remote work
• Professional growth and continuous development opportunities
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

We are a performance marketing agency managing mobile campaigns across multiple verticals — Fintech, Crypto, and iGaming. We work exclusively with official mobile apps of licensed products, running multi-platform UA campaigns across iOS and Android at scale, with full ownership over performance and results.

We are looking for an experienced Mobile Acquisition Manager who will own the full cycle of UA campaigns: from strategy and launch to optimization and scaling. You will work with established clients across iOS and Android, with real budgets and real accountability for results.

What you will do

• Plan, launch, and optimize performance campaigns on AppLovin, Meta, Google UAC, Unity Ads, Moloco, TikTok, Kaizen and other DSPs
• Manage and scale budgets across channels while maintaining target CPI, CPA, and ROAS
• Set up and maintain tracking via AppsFlyer or Adjust - MMP configuration, postback setup, cohort analysis
• Analyze campaign performance: break down by geo, placement, creative, audience - find levers and act on them
• Run creative testing: form hypotheses, brief the team, evaluate results, iterate
• Monitor attribution quality and flag anomalies - CTR spikes, install drops, ROAS shifts
• Communicate results and insights to clients; prepare performance reports

What we expect

• 2+ years of hands-on experience in Mobile UA with measurable results (based on real cases)
• Strong understanding of mobile attribution: last-click, view-through, probabilistic, SKAN, and where each model breaks
• Practical experience with AppsFlyer or Adjust: cohort reports, raw data pulls, reconciliation with ad platform data
• Experience with at least 2-3 platforms: AppLovin, Meta, Google UAC, Unity, TikTok, or similar DSPs
• Ability to read unit economics: CAC, blended vs paid, ROAS by cohort, LTV assumptions
• Structured thinking when forming hypotheses - not "let's try a new creative" but a testable assumption with expected outcome
• English at Intermediate level or above - for working with platforms, partners, and documentation

Nice to have

• Experience in crypto, fintech, or iGaming verticals
• Familiarity with GTM for mobile pixel/event setup
• Experience working in an agency environment with multiple simultaneous clients
• Basic use of AI tools for creative iteration or reporting automation

What we offer

• Full remote - work from anywhere, async-friendly
• Real budgets - work with meaningful spend, not test accounts
• Autonomy - no micromanagement, ownership over results
• Growth - diverse verticals, new markets, fast feedback loops