Jobs at Djinni

Please note: This role requires working in shifts. If you're interested, I can share a draft schedule with you.

Must:
Knowledge of Kubernetes - RKE, GKE will be a plus
Hands-on experience with preparing automation scenarios using Terraform
Experience with deploying and supporting servers on cloud infrastructure, preferably Google Cloud Platform and Tencent Cloud
Knowledge of T-SQL - MS SQL, PostgreSQL will be a plus

Others:
Experience with Microsoft Windows Server
Experience with Active Directory
Expertise with preparing automation scripts to perform routine tasks using scripting languages (Bash, PowerShell, Python)
Ability to plan new infrastructure requirements and maintain current infrastructure
Understanding of network concepts - firewalls, VPN, peering (for public clouds)
English - intermediate or better

Responsibilities:
System availability and performance monitoring, on the both infrastructure and application levels.
Planned infrastructure and application updates.
New environments deployment.
Changing of the existing infrastructure according to the requirements.
Other tasks related to the system functionality

Your area of responsibility:

- Create designs for SaaS web & mobile apps in Figma 
- Communicate with clients via chat and meetings

Skills and requirements:

- Proficiency with Figma (components/autolayouts/etc.)
- Attention to detail

- Experience with Design Systems

- Portfolio showcasing previous design works

- Good communication skills
 

Will be a plus:

- Experience with Interface Animations 

- Upper Intermediate+ level of English proficiency.
 

We offer:

- Opportunity to work in a highly skilled design team on interesting projects and learn from the best;

- We don't believe in meetings for meetings, so only project-related calls + 1 bi-weekly team call — that's it.

- Competitive salary fixed in USD;

- We need work to be done, not hours to be spent, so until you're on time for meetings & projects look good, your schedule is up to you.

About the Role

We are looking for a Regional Database Administrator (DBA) to join our regional IT organization and take ownership of database operations across multiple sites in the region.

The role has a strong hands‑on focus on monitoring, maintaining, optimizing, and automating enterprise‑critical and local database platforms, with special emphasis on Jabil Manufacturing Execution Systems (MES).

You will work closely with Site IT, regional IT, application development teams and global stakeholders to ensure high availability, performance, and scalability of business‑critical databases.

What We Offer

• Transparent and competitive compensation structure, including performance-based bonus opportunities
• Competitive compensation and benefits
• Regional role with high business impact
• Opportunity to work with modern cloud and on-premises technologies
• Direct influence and ownership of databases supporting critical business applications
• Collaborative, international IT environment
• Professional growth and learning opportunities
   

Key Responsibilities : 

Database Operations & Monitoring

• Monitor, maintain, and support Microsoft SQL Server, PostgreSQL, and AWS Redshift environments (on-premises and cloud-hosted)
• Ensure database availability, performance, and reliability in line with SLA and performance requirements
• Maintenance & Automation
• Design, implement, and maintain database maintenance jobs (backup, restore, patching, indexing, housekeeping)
• Maintain data lifecycle processes and introduce data archiving and purging procedures
• Proactively identify opportunities for automation and standardization
• Improve operational efficiency through scripting and tooling
• Ensure database security compliance and lead database updates and migrations

Performance Optimization

• Analyze and optimize database performance, including:

  - Query tuning

  - Index strategies

  - Resource utilizationIdentify and resolve bottlenecks in high-load environments

• Support capacity planning and growth forecasting
• MES Database Focus
• Act as the database subject-matter expert for MES systems
• Ensure MES databases have the required resources, performance, and stability

Work closely with application and MES teams to:

• Optimize complex queries
• Support application changes
• Prevent production issues
• Review database changes

Governance & Best Practices

• Enforce database best practices for security, backup, recovery, and compliance
• Support audits and ensure adherence to corporate IT standards
• Contribute to documentation, runbooks, and knowledge sharing
• Project and Support Involvement
• Collaborate with product teams on database design throughout the SDLC process
• Maintain database projects in Git repositories
• Build and maintain CI/CD pipelines for database projects

• Actively participate in Incident Management and Problem Management within IT SLA requirements

   

Required Qualifications : 

Technical Skills

• Strong experience as a Database Administrator in enterprise environments

• Proven hands-on expertise with:

  - Microsoft SQL Server

  - PostgreSQL

  - AWS Redshift

   

Solid understanding of:

• Building and optimizing SQL queries
• Database design
• High availability and disaster recovery concepts
• Performance tuning and troubleshooting
• Backup and recovery strategies
• Experience with cloud platforms (AWS, Azure)

• Scripting experience (e.g., PowerShell, Bash, SQL, Python) is a plus

   

Professional Experience

• At least 3 years of experience supporting mission-critical production systems
• Background in manufacturing, MES, or industrial IT environments is a strong advantage
• Ability to work across multiple sites and cultures in a regional role

Soft Skills

• Strong analytical and problem-solving mindset
• Proactive, improvement-oriented approach
• Good written and verbal communication skills in English
• Comfortable working independently and as part of a regional/global team

Nice to Have

Experience with:

• Always On, clustering, replication
• Infrastructure-as-Code (IaC) or DevOps practices
• Monitoring tools and alerting platforms
• Familiarity with ITIL and incident, problem, and change management processes

If this opportunity sounds interesting or you have any questions about the role or process, feel free to reach out — we’re happy to share more details.

Joining our team! 

About the role and client:
We’re looking for a talented and detail-oriented Node.js/AI engineer with strong experience in AI and Node development. You'll work with the product team to build AI assisted solutions.

Responsibilities:
- Integrate AI services (LLMs - classification systems, zero-shot, text generation, etc) into new and existing application architectures
- Adjust, refine, and version AI prompts and workflows to improve accuracy, reliability, and real-world performance in production systems
- Collaborate with designers, peers, and management to deliver consistent user flows and experiences
- Thoroughly test and debug code, participate in code reviews, provide documentation, and ensure systems meet quality standards

Requirements:
- At least 5+ years of experience as a full-stack engineer/Back-end engineer;
- Hands-on experience integrating AI or ML services into applications, including prompt design and iteration for LLM-based systems;
- A thorough understanding of how model parameters change output;
- Experience integrating third party APIs;
- Strong proficiency with Node.js, Express, etc and building RESTful and event-driven backend services;
- Comfortable working across multiple codebases and projects simultaneously;
- Experience with databases (primarily SQL) and data modeling for real-world applications;
- Attention to detail and strong testing experience.

Nice-to-Have:
- Knowledge of current AI models/services and their tradeoffs and advanced NLP techniques;
- Experience fine tuning models and building advanced chat bots;
- Familiarity with automated, testing frameworks (e.g., Jest, Cypress);
- Experience with monitoring, logging, and production debugging.

What the client offers:
- Competitive salary + performance bonuses;
- Remote‑first, outcome‑driven culture (potential for hybrid in Kyiv);
- Direct access to leadership, fast decisions, zero corporate layers;
- Opportunity to build and lead the AI function as we scale.

Executive & Lifestyle Assistant (Lisbon Area)

We are looking for a highly organized and proactive Executive & Lifestyle Assistant based in the Lisbon area to provide ongoing operational, personal, and lifestyle support.

This role combines responsibilities of a Personal Assistant, Executive Assistant, and Lifestyle Manager. The assistant will help manage calendars, meetings, follow-ups, partner relations, reminders, expenses, and various day-to-day tasks in Portugal.

Key responsibilities include:

• Calendar and schedule management
• Organizing meetings, calls, reminders, and follow-ups
• Maintaining structured information about partners and contacts
• Coordinating gifts, поздравления, and personal touches
• Handling lifestyle and household-related tasks in Portugal
• Communicating with local service providers and contractors
• Researching, comparing, and organizing solutions
• Tracking expenses, receipts, and reporting

Requirements:

• Based in Lisbon area (Lisbon, Cascais, Oeiras, Estoril, Sintra, etc.)
• Russian or Ukrainian speaker
• Previous experience as Executive Assistant / Personal Assistant / Lifestyle Assistant
• Fluent conversational Portuguese
• Strong organizational and communication skills
• Ability to work independently and solve problems proactively
• Attention to detail and confidentiality
• Willingness to sign NDA

Nice to have:

• English language
• Driver’s license and own car

Format:

• Long-term cooperation
• Around 30 hours/week with potential growth to full-time
• Regular availability and fast response time required

We are seeking a Head of Payments to lead and optimize our payment operations across multiple brands. The role involves managing teams, driving KPI performance, improving payment flows, and ensuring compliance and risk control. The ideal candidate brings strong analytical skills, experience with PSPs and partners, and the ability to work cross-functionally to deliver scalable and efficient payment solutions.

How you will make an impact
 

• Manage and scale teams of Payments specialists (B2C, B2B), including building teams from scratch and driving their development
• Oversee payment operations across 10+ independent brands simultaneously
• Define, track, and optimize key KPIs (deposit decline reasons, withdrawal SLAs) using a data-driven approach
• Analyze performance and run A/B tests to improve payment flows and routing strategies
• Design, implement, and adapt payment flows and SLAs based on customer segmentation (e.g., VIP vs casual players)
• Evaluate risks related to new launches, payment methods, and product changes, ensuring compliance and best practices
• Manage high-value (big winner) cases and influence balance outcomes strategically
• Collaborate cross-functionally with Product, Affiliate, Tech, and Operations teams to resolve payment-related issues
• Own and manage relationships with third-party providers (banks, PSPs, fraud and verification partners), including negotiations

What will help you succeed in this role
 

• 3+ years of experience in a similar senior role within iGaming (Gambling)
• Strong knowledge of gambling compliance (AML, CDD, EDD, KYC)
• Deep understanding of payment systems, providers, and the overall payments ecosystem
• Experience managing high-volume transaction environments (millions €/month)
• Experience with crypto payments

Why you’ll love it here
 

• Flexible working hours and a remote setup, plan your work around your life
• Unlimited vacation days and paid sick leave
• Competitive compensation aligned with your expertise
• Employee referral bonus and gifts for special occasions
• 50% coverage of learning expenses for your professional growth
• Supportive and respectful team environment
• Team-building activities that actually bring people together
• Wellness benefits (sports, gym, yoga, etc.)
• Co-working space reimbursement if you prefer not to work from home

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Growth Automation is a leading Lead Generation AI Service Provider serving B2B clients worldwide. We develop our own systems that scale our clients.

We are building a team of A-players to join us on the journey to make an impact in the B2B business world.

That’s why we’re looking for an Account Manager to join our team.

The role of an Account Manager is to fulfill Outbound Marketing Services for our B2B clients to help them generate leads and grow their sales pipeline – as well as ensure seamless communication and strategic alignment between our clients and our internal team.

Account Managers act as strategic Lead Generation Specialists for our clients – creating outbound marketing campaigns across email and LinkedIn, managing client and internal communication, and delivering exceptional results that align with each client's business objectives.

We are currently in search of a proactive, results-driven individual who's looking for the opportunity to work with a range of clients and business verticals with our strong team, while utilizing the most advanced Lead Generation strategies and tech available. 

As an Account Manager, your responsibilities include:
 

• Onboarding new Clients
• Client Relationship Management & Client Communication - building a well working relationship with the client is the most important part of the work.
• Liaison with our Audience specialist to create targeted lead lists using our range of tools.
• Liaison with our LinkedIn specialist to produce strong results with LinkedIn Outreach
• Create scripts for outbound campaigns across email and LinkedIn with our proprietary tools.
• Liaison with our team to keep client projects on schedule and moving forward. 
• Tracking and monitoring outbound campaign performance and delivery.
• Internal Team Coordination with the Fulfillment Team.
• Problem Solving & Support
• Client Retention & Upsell Opportunities

In this role, you have the opportunity to make an immediate impact on the success, trajectory, and growth of the business, while simultaneously taking your own personal, professional, and financial growth to the next level.

Requirements

These are skills and experiences that would make you a strong candidate for this position:
 

• Experience in running B2B Cold Email Marketing Campaigns.
• Experience in running B2B LinkedIn Outreach Campaigns.
• Experience writing copy that converts cold traffic into warm traffic (lead generation)
• Experience in a B2B Sales / Marketing / Business Development.
• Experience using AI tools.
• Experience consulting other B2B SaaS or B2B Service businesses.
• Experience using tools like Instantly, SmartLead, and EmailBison for cold email.
• Experience using AI tools or developing AI automations

Here are Additional Attributes we are looking for:

• Proactive Attitude
• High Emotional Intelligence
• Strong Time Management
• Tech-Savvy
• Attention to Detail
• Strong Work Ethic
• Honest and Trustworthy
• Generous and Caring

Hours (flexible):

• Full-time, Monday through Friday with flexibility on working hours.
• You have the opportunity to create your own schedule with flexibility on working hours and location. 

On-Track Earnings:

• Performance-based compensation — no flat salary cap. Your earnings scale directly with the book you manage and retain.
• Management base: a fixed monthly fee per active client based on plan size — $45 (Starter), $90 (Growth), $150 (Pro).
• Renewal bonus: 4% of each client's monthly invoice, paid every month they stay active.
• Onboarding fees: one-time payment per new client you set up ($60 Starter, $100 Growth/Pro).
• On-Track Earnings of ~$1,800–$3,200+/month, with earnings continuing to climb past target as your book grows (e.g. ~$4,950/mo at 30 clients, ~$6,600/mo at 40). No cap.

Benefits

• Remote working
• Respectful work environment
• Education, training, and skill development
• The opportunity for career growth in a fast-growing business

We are looking for a Senior Data Engineer to join our team. This is not a standard ETL role. We are building a dynamic data ecosystem where AI is deeply integrated - both as a productivity multiplier and as a core component of our data processing logic for identity data enrichment and data scoring.

You will own the infrastructure that handles over 10,000 executions per minute, ensuring stability, scalability, and data integrity. You will work with a modern stack on Google Cloud Platform, utilizing Cloud Functions and Kubernetes.

We are looking for an engineer who improves infrastructure, automates everything, and is eager to implement LLM-based logic directly into high-load data flows.

Responsibilities

• AI-Driven Data Scoring: Design and implement pipelines that utilize LLMs to analyze and score identity data in real-time. You will integrate AI models directly into the decision-making loop, balancing accuracy with latency and cost.
• Own the Data Architecture: Architect scalable data solutions using GCP and Python. You will manage data storage and retrieval using BigQuery and Apache Iceberg to support querying of TBs of data.
• Heavy Data Processing: Utilize Apache Spark for data transformations and batch processing when lightweight cloud functions are not enough.
• Manage High-Load Orchestration: Maintain and optimize our system instances. It involves complex dataflows, custom Python nodes, and performance tuning for 10k+ execs/minute.
• Release Lifecycle (CI/CD): Take ownership of the deployment process, ensuring that updates to pipelines and infrastructure are released safely with proper testing and rollback strategies.
• Database Optimization: Manage PostgreSQL performance under heavy load, optimizing complex queries and indexing strategies.
• Active AI Usage: Use Claude Code and other AI engineering tools to accelerate your own development, refactoring, and testing processes.
• Incident Resolution: Proactively monitor the system. When alerts fire, you investigate the root cause—whether it’s a database lock or an LLM hallucination—and fix it permanently.
   

Requirements

• 4-5+ years of experience in Data Engineering or Backend Engineering with a strong data focus.
• Production AI Integration: Experience integrating LLMs (OpenAI, Anthropic, Gemini) into production applications via API. You understand latency, token limits, and how to structure data for AI scoring.
• Expertise in GCP: Understanding of Google Cloud Platform (Cloud Functions, IAM, Networking).
• Strong Python: You write clean, efficient, and testable code. You are comfortable building custom logic where standard tools fall short.
• Big Data Stack: Experience with BigQuery, Apache Spark, and modern table formats like Apache Iceberg.
• Kubernetes (K8s): Experience deploying and scaling services in containerized environments.
• Workflow Automation: Understanding of workflow orchestration tools at a deep technical level. N8N is a big part of our domain, so familiarity with it is highly valuable.
• PostgreSQL Mastery: Proven ability to handle heavy write/read loads and optimize schemas.
• English: B2+ (Upper-Intermediate) or higher.
   

Culture & Mindset

• Self-improvement: You are a fast learner. You don't fear AI replacing you; you master it to replace your manual tasks.
• Ownership: You treat the Identity domain as your own business. If a scoring model drifts or a pipeline slows down, you notice it and fix it without being asked.
• Internal Locus of Control: You take responsibility for outcomes. If an external API fails, you build a fallback mechanism instead of just blaming the provider.
• Get It Done: You prioritize shipping value. You know when to use a simple script and when to build a complex architecture.

Openness: You share knowledge freely. If you find a better way to prompt the AI for scoring, you share it with the team.

The family-style company is looking for a talented FullStack Developer developer to join our team. If you are looking for an awesome team, send us your CV!

About the Project

Our client is a leading provider of advanced booking and business management solutions for campsites, holiday resorts, and the broader tourism industry.

Their team develops innovative digital products such as:

• Booking and management systems (PMS/CRM)
• Guest apps that enhance the customer journey
• POS, payment, and wallet solutions, along with OTA integrations and ticketing systems
• Modern microservice architectures, APIs, and complete “one-stop-shop” digital platforms
• The company’s mission is to accelerate the digital transformation of the tourism and leisure industry across Europe.

What We’re Looking For:

• 7+ years of relevant experience
• Strong expertise in .NET and Angular (2+) development
• Experience in Client-Server application development
• Up-to-date knowledge of .NET and MSSQL technologies
• A structured and detail-oriented working style
• Commitment to writing high-quality, well-documented code
• A natural curiosity for new technologies
• A strong team player who can also work independently
• Excellent communication skills in English, written and spoken.

Nice to have:

• Experience with Kubernetes
• Performance optimization and troubleshooting skills
• Experience with RabbitMQ
• Ability to analyze and understand legacy systems; experience with legacy codebases (including VB6 applications) would be an advantage. Writing new code in VB6 is not required, but there may be tasks involving modernization or migration of legacy systems.

What we offer:

• A really promising long-lasting project (you will be proud of yourself)
• Sane and polite, but effective management
• The best corporate culture (according to our teammates’ opinions)
• Competitive salary and other stuff
• Remote work, full time
• Becoming not just another developer, but a part of UKAD with unique value and long-term relationships.

Some facts about UKAD to help you make a decision:

During 2022-2025, we only increased cooperation with our foreign partners

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers

UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren’t we the company you’re looking for?

Project Description:

We are looking for Regular Data Analyst (Internal Luxoft Project).
The job purpose is to co-create a trusted data environment for the executive management and internal clients required for business decision-making by applying various data analysis, visualization tools, and techniques.
The project focuses on supporting internal business operations through analytical reporting, executive presentations, and cross-functional collaboration with multiple business lines.
The Regular Data Analyst will be responsible for preparing MS PowerPoint presentations for leadership and stakeholders, delivering regular and ad-hoc reporting tasks, analyzing business performance metrics, and partnering with different business units to support strategic decision-making.
The role also includes data validation, dashboard maintenance and ensuring timely delivery of analytical insights.
You will work alongside BI and Data Analysts, DWH experts, contributing to the development and maintenance of the corporate reporting eco-system.

Responsibilities:

• Provide business performance reporting, manipulating, and joining different data sets in the most appropriate format for the stakeholders
• Perform ad-hoc reporting, extracting data from corporate data sources
• Provide regular reporting required for Executive meetings
• Take part in cross-domain deep-dive projects, delivering and highlighting insights, facts, and trends for executive decisions
• Take part in internal Reporting & Analytics initiatives aimed at further development, and improvement of a data-driven culture
• Communicate with internal stakeholders: BI analysts, DWH, Business & Back-office streams (Sales, Billing & Contracting team), Executive Management

Mandatory Skills:

Data Analysis

Microsoft Excel

Microsoft PowerPoint

Mandatory Skills Description:

MS PowerPoint: Advanced user of Microsoft PowerPoint for creating executive-level business presentations, analytical storytelling, KPI summaries, and stakeholder-ready reporting materials. Skilled in data visualization, presentation structuring, animation setup, template customization, and translating complex analytical insights into business-friendly narratives.

MS Excel: Strong expertise in optimizing reporting processes, handling large datasets, and developing automated reporting solutions for business stakeholders.

Data Analysis: Strong analytical expertise in collecting, transforming, validating, and interpreting business data to support strategic and operational decision-making.

Nice-to-Have Skills Description:

SQL: basic knowledge of SQL for data extraction, transformation, validation, and analysis across large relational databases.
Tableau & PowerBI: user experience

Languages:

English: B2 Upper Intermediate

Client is the worldwide manufacturer of smart beds, which increase the overall quality of sleep. The solution senses and automatically adjusts the comfort level:

• Tracking personal sleep data during the night
• Individual comfort and temperature balancing
• Comfort adjustability on each side of the bed

Job Description

• Bachelor's degree in Computer Science, Computer Engineering or a similar technical field
• 2-3+ years of experience in software development, solid understanding of QA fundamentals
• Experience creating test automation libraries and test suites for REST APIs
• Working experience with Python (preferred) or Java
• Experience with cloud-based application deployments and troubleshooting
• Implement and improve existing CI/CD infrastructure processes and procedures
• Experience working in an AWS environment
• Strong knowledge of source control management, coding standards, code review, and build and release processes

NICE TO HAVE:

• Experience with the Robot Framework and or automated testing is a big plus
• Experience with Embedded
• Experience with Mobile
• Strong experience with AWS services - Kafka, Cognito, Aurora

Job Responsibilities

• Be responsible for the quality of the delivered functionality/product, mainly backend microservices of the cloud platform
• Develop and support the required test documentation
• Develop automated test cases to validate that software products meet both engineering and product requirements
• Generate test execution summary reports
• Maintain the high standard for all code and scripts through the use of coding standards and review processes
• Work closely with Architects, Developers, DevOps, Product Owners and QA team members to produce high-quality products
• Support the prioritization of deliverables in a dynamic environment

We are looking for a detail-oriented and highly organized Operations & Business Support Specialist to join our team.
This role combines operational coordination, reporting, documentation management, CRM administration, logistics support, and cross-functional business operations.

The ideal candidate is analytical, proactive, comfortable working with large volumes of information, and able to maintain high accuracy in a fast-paced international environment.
 

Key ResponsibilitiesOperational & Administrative Support

• Manage and maintain operational databases, stock files, and internal systems to ensure data accuracy and consistency;
• Coordinate and update sales records, inventory-related documentation, and operational reports;
• Provide analytical and administrative support for business reports, management presentations, and performance tracking;
• Coordinate documentation flow between internal departments and external stakeholders;
• Ensure accurate and timely updates across all primary business platforms and operational systems;
• Support continuity of operations during team absences.
   

CRM & Data Management

• Participate in the implementation, customization, and continuous improvement of HubSpot CRM processes and workflows;
• Maintain and update customer records, sales opportunities, and deal pipelines within HubSpot CRM;
• Monitor data consistency and support process optimization initiatives related to reporting and workflow efficiency;
• Maintain confidentiality and accuracy while handling sensitive commercial, financial, and regulatory information.
   

Regulatory & Compliance Support

• Assist with preparation and submission of documentation required for Swissmedic audits and regulatory inspections;
• Prepare and process applications for certificates of origin;
• Support compliance with export, trade, and internal regulatory requirements;
• Prepare, review, and submit request form documentation to manufacturer units according to internal procedures;
• Archive logistics, shipment, and compliance-related documentation in line with company standards.
   

Logistics & Shipment Coordination

• Prepare Cross Freight transport orders and coordinate shipment processes;
• Prepare draft airwaybills, communicate with clients regarding approvals, and ensure timely shipment processing;
• Archive airwaybills, logistics documentation, and temperature logger reports;
• Coordinate shipment-related documentation and operational communication.
   

Financial & Analytical Support

• Verify, reconcile, and process debit notes with external business partners and agents;
• Perform balance reconciliations with counterparties and support discrepancy resolution;
• Conduct market and company performance analysis using market intelligence databases and analytical tools;
• Support reporting and operational analysis for management and business development purposes.
   

Cross-Functional Collaboration

• Provide operational support to sales, finance, logistics, regulatory, and business development teams;
• Support efficient communication and coordination between departments;
• Participate in initiatives aimed at improving operational efficiency, reporting accuracy, and process standardization.
   

Requirements

• Pharmaceutical background is considered a strong advantage;
• Advanced MS Office skills, especially Excel;
• Strong analytical thinking and attention to detail;
• Good communication skills, including written and verbal business communication;
• Ability to work independently and manage multiple tasks simultaneously;
• Fast learner with the ability to thrive in a dynamic environment;
• English level: Advanced or Fluent;
• Experience with CRM systems (HubSpot is a plus).
   

What We Offer

• Fully remote work environment;
• International business exposure;
• Opportunity to work across multiple business functions;
• Dynamic and professional team environment;
• Involvement in operational, analytical, regulatory, and business development processes.

We are looking for an experienced Product Manager to drive the growth and performance of our iGaming product across LATAM markets. The ideal candidate has hands-on experience operating casino products on the GR8 Tech platform and understands the specifics of player behavior, retention mechanics, content management, and market localization in Latin America.

This role combines product ownership, commercial thinking, and operational excellence. You will work cross-functionally with CRM, Payments, VIP, Analytics, and Marketing teams to optimize player experience and maximize product performance.

Key Responsibilities:

• Own the day-to-day performance and development of the product across LATAM markets
• Manage and optimize the casino offering, including game portfolio, providers, tournaments, promotions, and player engagement mechanics
• Analyze product performance, player behavior, and key business metrics to identify growth opportunities
• Collaborate with CRM, VIP, Marketing, and Analytics teams to improve acquisition, retention, and monetization performance
• Define product requirements and priorities based on business needs and market insights
• Work closely with platform providers and third-party vendors to implement product improvements and resolve operational issues
• Monitor competitor activity, market trends, and player preferences across LATAM regions
• Coordinate localization efforts, ensuring the product experience aligns with local market expectations
• Participate in launch activities for new features, content, and market initiatives
• Drive continuous product optimization through data-driven decision making

Requirements:

• 3+ years of experience in Product Management, Product Ownership, Casino Management, or Product Operations within iGaming
• Proven experience working with the GR8 Tech platform
• Strong understanding of online casino products, player lifecycle, retention mechanics, and monetization strategies
• Experience managing products targeting LATAM markets
• Strong analytical skills with the ability to interpret product and business performance data
• Experience working with product KPIs such as GGR, NGR, Conversion, Retention, ARPU, LTV, and Churn
• Ability to prioritize initiatives based on business impact and available resources
• Experience collaborating with cross-functional teams in a fast-paced environment
• Upper-Intermediate English or higher

Nice to Have:

• Experience launching new GEOs or brands within LATAM
• Understanding of sportsbook products and cross-sell mechanics
• Experience with BI tools such as Tableau, Power BI, Looker, or similar
• SQL knowledge
• Spanish or Portuguese language skills
• Experience working with CRM, Loyalty, VIP, or Payments functions

Personal Qualities:

• Strong ownership mentality
• Commercial and business-oriented mindset
• Analytical and data-driven approach
• Ability to balance strategic thinking with operational execution
• Proactive problem-solving attitude
• Excellent stakeholder management and communication skills
• Adaptability and ability to perform in a fast-changing environment

Key Skills

• CRM Management
• Responsibility
• Organizational Skills
• Stress Resistance
• Proactive Approach
• Customer Relations
• Reporting and Analytics
• Coaching
• Team Management

Job Description

We are looking for a strong leader who can ensure the smooth operation of our contact center, achieve KPI targets, and build an efficient team management system. The ideal candidate will not only monitor performance metrics but also focus on team development and service quality improvement.

Main Responsibilities

1. Performance Management (KPIs)

• Daily monitoring of target KPI achievement
• Tracking operational metrics (missed calls, response times, chat performance)
• Monitoring communication quality (call reviews, customer feedback, quality assessments)
• Working with analytics and reporting

2. Team Management

• Daily employee development through coaching, feedback, and hands-on support
• Monitoring KPI performance trends for each team member
• Conducting motivational briefings and maintaining team engagement
• Ensuring task completion and accountability

3. Operational and Technical Oversight

• Ensuring stable operation of telephony systems and communication channels
• Managing CRM and internal systems (including Plutos)
• Collaborating with HR on recruitment planning, onboarding, training, and workforce forecasting

Requirements

• At least 1 year of experience in a leadership role (Team Lead / Supervisor / Head of Department)
• At least 6 months of experience in a contact center environment
• Strong understanding of call center KPIs and analytics
• Ability to work effectively in a fast-paced, multitasking environment
• Basic understanding of CRM systems and telephony platforms
• High level of responsibility, stress tolerance, and organizational skills
• Experience in banking or microfinance institutions is an advantage

What We Offer

• Fully remote work format
• Real influence on business processes and decision-making without excessive bureaucracy
• Supportive leadership and open communication
• Opportunities for career growth and management development
• Ongoing training, performance reviews, and the freedom to implement your own ideas and approaches
• A project in an active growth phase
• Company bonuses and team activities

📩 If this opportunity sounds like a good fit for you, we would love to hear from you. Apply today!