Jobs at Djinni

Asabix is an IT company that has been developing CRM/ERP systems, AI solutions, B2B portals, and eCommerce platforms for businesses in the US and Europe since 2017.

We already have live projects with US-based clients that are actively used in their day-to-day operations. This means you won’t be starting from scratch in sales — you’ll have real cases to build trust and close deals faster.

We work both on custom development (outsourcing) and on our own products.

Responsibilities:

• Identify and acquire new clients in the US;
• Build and maintain a network with decision-makers;
• Run discovery calls and present our services;
• Identify business needs and shape solutions together with the technical team;
• Prepare commercial proposals;
• Manage deals from first contact to contract signing;
• Work with CRM (lead tracking, deal stages, pipeline management);

• Attend industry conferences, exhibitions, and business events in the US as an additional acquisition channel.

   

Requirements:

• At least 1 year of experience in B2B IT sales;
• Experience working with US clients or a solid understanding of the US market;
• Strong spoken and written English;
• Ability to generate leads independently and build a pipeline;
• Understanding of selling custom development and digital products;

• Experience working with CRM systems.

   

What we offer:

• Remote work with a focus on the US market;
• Fixed salary + commission from closed deals;
• Coverage of conference and industry event expenses;

• Fast decision-making without unnecessary bureaucracy.

   

We’d be glad to work together.

We’re looking for a Data Engineer who:

— works with large-scale data (millions+ records)
— has strong Java (recent, hands-on)
— understands Kafka / streaming systems
— has experience with high-load systems or real-time data
— knows multithreading / concurrency
— is comfortable with system design and architecture decisions

What you’ll do:

— build data pipelines (batch / streaming)
— process high-volume data and real-time streams
— handle data quality (validation, deduplication)
— design architecture (Kafka, Redis, storage, etc.)
— optimize performance under load

Nice to have:

— Redis, Elasticsearch
— Cloud (AWS / GCP / Azure)

AI (secondary):

— uses tools like Copilot / Cursor (or willing to learn)
— can review AI-generated code

Important

This is not a typical ETL role.
We’re looking for engineers who understand scale, performance, and system design.

About MyTaxiCRM

MyTaxiCRM is a fast-growing global B2B SaaS startup building an all-in-one ERP and BI platform for taxi and ride-hailing fleet management. We help fleet operators across Europe, the Middle East, and Central Asia run their businesses more efficiently through a single, unified system.

Our platform integrates with leading mobility services like Uber, Bolt, and Careem, and provides tools for driver and vehicle management, dispatching, GPS tracking, fraud prevention, and real-time analytics — enabling fleets to improve operational efficiency by up to 30% within the first month.

Now we’re looking for a Junior Sales Manager to own sales activities — from first outreach to demo and close.

Key Responsibilities

• Generate leads and conduct cold outreach to potential B2B clients (email, LinkedIn, calls, etc.)
• Qualify prospects, understand their needs, and present the product
• Run product demos and conduct sales calls
• Drive deals to close: follow up, handle objections, and convert leads into clients
• Maintain and update deal and activity data in CRM
• Track outreach volume and pipeline traction

Requirements

• 6–12 months of experience (B2B is a plus)
• Strong communication and presentation skills
• English B2+ is a must (other languages are strong plus)
• Comfortable using AI tools in daily work
• Curiosity, proactivity, and genuine love for sales

What We Offer

• Fast professional growth in B2B sales
• Direct mentorship from an experienced sales leader
• Work with international clients across MENA and Europe
• Performance-based compensation: base + commission
• Fully remote or hybrid (Kyiv) work format
• Flexible working hours (start your day between 8 and 10 AM)
• High-pace environment with quick decision-making

Sounds like a fit? We'd love to hear from you!

Job Description

• 2+ years of experience with Java 8-17. Groovy, Kotlin.
• Good understanding of object-oriented programming concepts;
• Good understanding of UI and API services automation testing;
• Experience with Docker
• Experience working with business-critical customer-facing applications (user interfaces, APIs, and back-end services);
• Excellent communication skills with emphasis on writing detail-oriented documents and communications;
• Experience with Linux.
• Experience working with and configuring CI/CD (e.g., GitHub Actions, Jenkins)
• Deal well with ambiguous/undefined problems. Ability to think abstractly. A proactive approach to tasks;
• Shifted working hours 12pm till 8pm EEST timezone

Nice to have:

• Experience with Python and the Pytest framework
• Experience with SQL (MySQL)
• Practical knowledge of UI automation: Playwright or Selenium
• Familiarity with test reporting tools

Job Responsibilities

• Be responsible for designing and implementing build and test infrastructure, creating and enforcing good engineering practices, and evaluating product quality for various external and/or internal products
• Work on problems in a number of areas, including application performance.
• Build out our automated testing infrastructure to help us build reliable, scalable, high-quality products and services
• Participate in design and implementation of test infrastructure to support building and moving services into a Continuous Deployment environment
• Conduct research and create Proof of Concepts on new testing technologies/tools/concepts
• Design test strategies by analyzing and dissecting complex heavily integrated software systems
• Work collaboratively with fellow SDETs and developers to design, build and maintain a scalable, maintainable and flexible automation test framework
• Investigate root cause of issues to assist with finding the most comprehensive and robust solutions
• Collaborate closely with product, project and development teams to identify and resolve technical, business, and process related issues

Hey there! 👋

Due to ongoing growth, Gamzix is looking for a Partnership Manager to drive and support partnership initiatives in the iGaming industry. This is a unique opportunity to work with global operators, shape high-impact strategic partnerships, and directly contribute to the growth of a fast-scaling, innovative gaming company. You will gain international exposure, collaborate with senior stakeholders, and play a key role in expanding Gamzix’s presence across multiple markets.

Responsibilities:

• Assist in managing relationships with aggregators, platforms, and major operators; act as a first point of contact for partners on a daily basis
• Provide commercial and contract support:
  • Assist in preparation and follow-up of distribution agreements, NDAs, and amendments
  • Track contract timelines, renewals, and compliance requirements
  • Collect and organize partner documentation
• Work with CRM systems (create and maintain customer information)
• Prepare and deliver performance reports for Senior Partnership Managers
• Gather and flag partner feedback to support product and service improvements
• Support Senior Partnership Managers in client communication, including:
  • scheduling monthly meetings
  • coordinating expo meetings and event logistics
  • maintaining regular partner communication and updates
• Manage incoming partnership inquiries from the company website

Requirements:

• 2+ years of experience in iGaming, partnerships, business development, or account management (internships are also considered)
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills in English (B2+); additional languages (Spanish, Ukrainian, etc.) are a plus
• Basic understanding of iGaming products (slots, GGR, RNG, platforms, etc.) is a must
• Proficiency in MS Excel / Google Sheets and CRM tools (e.g., Monday, HubSpot, or similar)
• High attention to detail, strong sense of responsibility, and a proactive attitude

What we offer:

• Market-level salary in the IT/Gaming industry
• 7-hour working day (10:00–18:00, including lunch break)
• Hybrid work model in Warsaw or fully remote for other locations
• Relocation support to Warsaw
• Home office compensation
• Paid sick leave (up to 10 working days per year)
• Paid time off: 18 vacation days + 10 additional days off + public holidays
• Medical insurance
• Sports compensation
• Psychological support services
• Annual performance review
• Professional development support (courses, training, certifications)
• Corporate English classes (Business or General)
• Referral bonus program
• Buddy Program
• Internal Gamzix Store (earn coins and exchange for branded gifts)
• Corporate team-building activities
• Open and transparent communication, accessible C-levels, and a friendly team environment

We're looking for Senior Java Developer who has experience with custodial wallets + chains ( BTC, ETH, SOL, TRX) to join our team
 

Project is building an internal wallet technology platform for custodial operations across Bitcoin, Ethereum, Solana, and TRON. The platform will unify policy and governance, wallet management, transaction construction and execution, and signing coordination under a single client-owned stack, replacing the current fragmented model of multiple vendor-specific policy engines, wallet registries, and governance frameworks.

     Responsibilities:

• Build secure transaction flows for construction, signing coordination, broadcasting, and confirmation monitoring across multiple blockchain networks, ensuring reliability and scalability.
• Implement policy/governance engines for approval workflows, role-based access control, transaction limits, whitelisting, and compliance rules within a unified internal platform.
• Integrate and optimize blockchain node infrastructure, third-party APIs, and monitoring systems to maintain high availability, performance, and operational resilience.

Project Description:

At GlobalLogic/Hitachi, we are building "Physical AI" - bridging digital agentic intelligence with real-world mechanical and industrial systems. To prove this to our clients in the manufacturing, energy, and mobility sectors, we don't just build slide decks. We build functioning physical prototypes that serve as the foundation for actual agentic AI solutions, targeting massive operational impact across Hitachi’s global industrial footprint and our Fortune 500 customers. We are not building lab experiments; we are building the future of physical operations.

Job Description:

• Extensive Leadership Experience: 10+ years in software engineering, with a minimum of 5 years dedicated to technical leadership, delivery management, and managing engineering teams.
• Technical Acumen and Influence: Ability to engage credibly with and influence diverse technical stakeholders, including challenging proposed solutions and establishing technical direction.
• Physical AI Domain Expertise:
  - Understanding general-purpose electronics, breadboarding, microcontrollers (Arduino, Raspberry Pi, ESP32), and integrating sensors with software.
  - Experience programming and troubleshooting PLCs (Mitsubishi, Allen Bradley, Siemens) / understanding basic industrial protocols.
  - Robotics & Autonomy Savvy: Understanding / some experience with things that move autonomously - whether that is rovers, drones, custom kinematics, or ROS (Robot Operating System) environments.
• Experience with Python, C++.
• Delivery and SDLC Mastery: Deep understanding and practical application of modern SDLC methodologies, including Agile, CI/CD, DevSecOps, and scalable distributed system design.
• Team Leadership: Deep understanding of cross cultural aspects and experience working with global teams.
• Executive Communication: Exceptional analytical, conflict-resolution, and communication skills required to interface effectively with both engineering teams and executive audiences across global time zones.

Job Responsibilities:

• GTM Support / Pre-sales /Solutioning: Partnering with the GTM team to estimate costs, timelines, and technical feasibility for prospective clients.
  Offerings Development: Creating "packaged" services to make the service easier to buy.
• Delivery leadership & Delivery Excellence: Drive the execution of the product roadmap, ensuring timely and high-quality delivery across multiple workstreams.
• Technical Governance: Define and maintain engineering standards, architecture guidelines, and code quality practices. Collaborate with architects to ensure scalability, security, and compliance with policies and guardrails.
• Cross-Team Alignment: Manage dependencies across internal and external teams. Lead coordination of milestones, risks, and change management to maintain synchronization across all partners.
• Stakeholder Management: Serve as a senior engineering counterpart for client stakeholders, ensuring transparency, accountability, and clear communication on progress, blockers, and technical decisions.
• Resource & Capacity Planning: Own capacity planning and workload distribution across engineering domains. Anticipate resource constraints, propose mitigation plans, and support staffing decisions.
• Quality & Risk Management: Monitor engineering performance through metrics and KPIs. Identify risks early, ensure mitigation steps are tracked, and maintain quality assurance across all deliverables.
• Innovation & Continuous Improvement: Promote automation, reusable components, and AI-assisted engineering practices. Encourage continuous improvement through lessons learned and engineering retrospectives.
• Team Leadership & Mentorship: Build and nurture a strong engineering culture. Provide mentorship to technical leads and senior engineers, fostering growth, ownership, and accountability.

We're building Bookme — an Amsterdam based startup building a SaaS platform that helps independent professionals and small businesses run their entire booking flow effortlessly. Think scheduling, payments, client management — all in one clean experience. Personal trainers, coaches, nutritionists, wellness studios: in under 5 minutes they go from sign-up to a live booking widget on their site.

We're looking for a (full/part-time) Product Designer who doesn't just "make things pretty", but owns the full design process — from idea to shipped feature.

You don't wait — you drive.

How you'll work

You'll work closely with:

• Our current designer — to align on quality, consistency, and design direction
• Product & engineering — to ship fast and iterate

This is not a siloed role — it's collaborative, but with clear ownership per feature. You'll touch the booking widget, the dashboard, the landing site, and our design system repos.

What we're looking for

• You are highly independent and proactive
• You think in flows and systems, not just screens
• You move fast in low/mid fidelity, and are sharp in high fidelity
• You ask the right questions early
• You're comfortable working from ambiguity to clarity

Tools & mindset

This is the part we mean: we want someone who lives at the front of the design tooling wave, not someone catching up.

• Strong in Figma — components, design systems, prototyping, variables, auto-layout — second nature
• You've experimented with the Claude Design beta — actually used it on real work, formed an opinion, know where it shines and where it doesn't
• You actively use Claude, Notion, and similar modern tooling in your daily workflow
• You're not just aware of these tools — you experiment with them and integrate them into how you design
• You look for ways to design faster and smarter — not just harder

If "AI in your design process" still sounds futuristic to you, this isn't your role. If you've already replaced half your old workflow with AI and are looking for a team that's doing the same — keep reading.

What not to expect:

A lot of detailed specs

A structured work environment

A bunch of people chasing you

Lean back and relax

This is high pace team where you take ownership

You:

• Break down the problem into user flows and key decisions
• Spot edge cases, friction, and gaps early
• Come back with strong, focused questions
• Explore solutions using modern tools (AI, rapid prototyping, etc.)
• Translate ideas into wireframes and mid-fi quickly
• Iterate with the team

• Deliver high-quality hi-fi designs with a strong, consistent look & feel

   

Bonus if you

• Have used v0 by Vercel (or comparable tools like Lovable, Bolt, or Cursor) to go from idea to working interface in minutes
• Have experience in SaaS or product-led environments
• Understand onboarding, conversion, and retention
• Have worked closely with developers (and can read a bit of React/Tailwind)
• Have shipped or contributed to a real design system

Required languages

English

C1 - Advanced

Ukrainian

C1 - Advanced

About Bookme.storeBookme allows you to launch your business in minutes. With our solution you will be able to find customers, sell your services and get appointments directly via your own channels.

A simple plugin in your website and socials that allows you to receive appointments, keep track of your customers, settle payments and much more.

Launching your business has never been easier!

We are an IT services company based out of San Francisco, USA. ​​We build and acquire expert engineering teams to help our clients meet their business needs and solve their operational challenges.

We are looking for a Senior Software Engineer for long-term contract work to join one of our client’s Development Product Teams. You will join a Web Development and API Team responsible for integrations with company internal systems like Sharepoint, Salesforce, Zendesk, and others.

This position may require working between the hours 12:00 PM to 8:00 PM Kyiv time. 

Responsibilities:

• Design, implement and maintain backend services and APIs using .NET (C#) and microservices patterns.
• Develop responsive frontend applications using React; maintain component library with Storybook and integrate with CMS.
• Design and optimize relational database schemas and queries (e.g., SQL Server, PostgreSQL).
• Build, maintain and improve CI/CD pipelines and infrastructure in Azure (Azure DevOps / GitHub Actions, Terraform, etc.).
• Manage environments (stage/prod), release processes, runtime support, monitoring, logging, security and incident response.
• Design and implement API integrations with third-party services (REST, SOAP, GraphQL), ensuring security, reliability and versioning.
• Use AI-assisted coding tools (required — experience with Claude Code or another code-generation AI) to accelerate development, refactoring and reviews.
• Perform code reviews, and contribute to architectural decisions.

Requirements:

• 8+ years of professional experience in web application development; proven senior-level capability.
• Strong proficiency in .NET (C#) for building APIs and services.
• Solid experience in React, including hooks and modern state management patterns.
• Practical experience with Azure services (App Services, AKS, Functions, Storage, Key Vault, etc.) and CI/CD.
• Hands-on DevOps experience: automation, containerization (Docker), orchestration.
• Experience managing runtime environments and ensuring availability, scalability, observability, alerting, and recovery.
• Strong knowledge of relational databases and query/schema optimization.
• Experience with Storybook and CMS-driven component/content workflows.
• Demonstrated experience designing and implementing robust API integrations (REST, SOAP, GraphQL).
• Using AI coding tools (Claude Code or similar) as part of the workflow
• English proficiency required for clear and quality written and verbal communication

Would be a plus:

• Node.js development experience.
• Salesforce integration experience.

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide.

Currently, we are looking for a Retention Marketing Manager for Woofz.

Location: Remote
Job Type: Full-Time

About our client:
Woofz is a leading pet tech company focused on improving pet care with smart technology. Our team is passionate, creative, and works together to make life better for pets and their owners. Join us if you’re excited to help shape the future of pet care!

About the role:
We are seeking a proactive Retention Marketing Specialist with a product mindset to join our team!

In this role, you will be responsible for building a comprehensive system of retention tools that are designed to increase user activation and retention.

With full ownership of these instruments, you will have the autonomy to implement updates and improvements to enhance product metrics and make impact on overall product performance.

It is important that you come and already know what to do. So that the manager does not set tasks, but gives focus, direction, goal and you are independent and skilled enough to draw up a roadmap and move towards the goal.

As you excel in this role, there will be potential for growth, such as advancing to positions like Product Manager if you want to.

🎯 Main goal — to maximize web and mobile streams profit by email & push channels.

What we’re looking for:

• 2+ year of experience with email automatization and push notifications campaigns: user onboarding, activation, engagement, and churn-reduction campaigns.
• Understanding of digital marketing and email fundamentals: CAN-SPAM regulations, GDPR and CCPA requirements, segmentation, CR/OR/CTR, IP/Domain reputation.
• Excellent analytical skills with a focus on making data-driven decisions to continuously improve campaign performance.
• Experience with A/B testing.
• Good knowledge of English — Upper-Intermediate level and above and strong copywriting skills to compose “clickable” subject lines and letter texts.
• Experience in improving open rate, click rate.
• Creativity and problem-solving skills to develop innovative solutions and ideas for campaigns success.
• Systematic and structural approach to work.

What you’ll do:

• Establish and maintain scalable processes that ensure best practices in converting free users into the paid customers via email and push notifications campaigns.
• Develop and implement email and push notifications automation workflows. Coordinate campaigns, including planning, asset gathering, building, managing approvals, scheduling, QA, and deployment.
• Manage and optimize automated omnichannel campaigns across email, web push, mobile push and SMS channels to drive customer engagement and retention, and to improve conversion rates and achieve premium user base growth.
• Conduct A/B tests of e-mail and push notification strategy, including delivery timing, segmentation performance, tailored offers, and subject line testing to develop best practices for ongoing email campaigns to optimize key email-marketing and product metrics.
• Create reports on campaigns’ performance: segmentation, conversion rate, drop-off, and other key performance metrics.
• Stay updated on industry trends and monitor competitor email marketing and retention strategies to identify opportunities for improvement.
• Generate innovative ideas and hypotheses to enhance the existing framework of retention instruments and drive user loyalty and lifetime value.
• Collaborate closely with product and marketing teams to implement initiatives related to retention instruments, ensuring alignment with overall product strategy and customer experience.

Also nice to have:

• Initiative and proactivity in daily work.
• Interest in understanding how business works / interest in product thinking.
• Responsible and attentive to details to ensure accurate and error-free campaigns.

Recruitment process:

HR interview -> Test task -> Technical interview -> Team fit interview -> Offer

Our Benefits:

• Time-off Policy — unlimited Out of office days
• Remote or Hybrid work. The choice is yours!
• Sport and education compensations
• Psychologists compensation
• Language courses compensation
• Co-working compensation
• Health insurance
• 100% Sick Leave Compensation
• Team buildings and offsites (Spain, Italy, Portugal, Poland and other)
• Merch
• Birthday presents

What’s next?

If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider.

We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.

We're building Bookme — an Amsterdam based startup building a SaaS platform that helps independent professionals and small businesses run their entire booking flow effortlessly. Think scheduling, payments, client management — all in one clean experience. Personal trainers, coaches, nutritionists, wellness studios: in under 5 minutes they go from sign-up to a live booking widget on their site.

We're looking for a (full/part-time) Product Designer who doesn't just "make things pretty", but owns the full design process — from idea to shipped feature.

You don't wait — you drive.

How you'll work

You'll work closely with:

• Our current designer — to align on quality, consistency, and design direction
• Product & engineering — to ship fast and iterate

This is not a siloed role — it's collaborative, but with clear ownership per feature. You'll touch the booking widget, the dashboard, the landing site, and our design system repos.

What we're looking for

• You are highly independent and proactive
• You think in flows and systems, not just screens
• You move fast in low/mid fidelity, and are sharp in high fidelity
• You ask the right questions early
• You're comfortable working from ambiguity to clarity

Tools & mindset

This is the part we mean: we want someone who lives at the front of the design tooling wave, not someone catching up.

• Strong in Figma — components, design systems, prototyping, variables, auto-layout — second nature
• You've experimented with the Claude Design beta — actually used it on real work, formed an opinion, know where it shines and where it doesn't
• You actively use Claude, Notion, and similar modern tooling in your daily workflow
• You're not just aware of these tools — you experiment with them and integrate them into how you design
• You look for ways to design faster and smarter — not just harder

If "AI in your design process" still sounds futuristic to you, this isn't your role. If you've already replaced half your old workflow with AI and are looking for a team that's doing the same — keep reading.

What not to expect:

A lot of detailed specs

A structured work environment

A bunch of people chasing you

Lean back and relax

This is high pace team where you take ownership

You:

• Break down the problem into user flows and key decisions
• Spot edge cases, friction, and gaps early
• Come back with strong, focused questions
• Explore solutions using modern tools (AI, rapid prototyping, etc.)
• Translate ideas into wireframes and mid-fi quickly
• Iterate with the team

• Deliver high-quality hi-fi designs with a strong, consistent look & feel

   

Bonus if you

• Have used v0 by Vercel (or comparable tools like Lovable, Bolt, or Cursor) to go from idea to working interface in minutes
• Have experience in SaaS or product-led environments
• Understand onboarding, conversion, and retention
• Have worked closely with developers (and can read a bit of React/Tailwind)
• Have shipped or contributed to a real design system

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.

We are looking for a Growth Product Manager!

Requirements:

• Working experience 3+ years in the media buying and with payment technologies.
• Strong knowledge of the payment industry (cards, crypto, banking payments).
• Experience in media buying, including work with agent accounts (FB, Google, Instagram, etc).
• System growing up experience:
  participation in the development processes and building of operational processes regarding payment systems for media buying.

Responsibilities:

• Ensuring sustainable product development from the technical and operational perspective:
  - The describing of new features in Initiatives, Epics, and escalating them through the Business Analyst to the Development Team
  - The construction and commissioning of related operational processes in collaboration with the Operational Team
• Main operations flow with a strong understanding:
  - Crypto Withdrawals
  - Crypto-to Fiat exchanges
  - Card Products expertise (Business settings)
  - Media buying-oriented payment cards usage
  - Cards acceptance issues
  - Media buying processes building and main pains of media buying teams (compains organising, financial flow, financial accounting, commercial accounting)
  - Development of the functionality of the management and accounting of Agents' accounts (FB, Google, ...)

What are the conditions and bonuses?

🍀An exciting and challenging job in a fast-growing product holding, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc;

🤝Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;

🧑‍💻Laptop & all necessary equipment for work according to the holding standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨‍⚕Medical insurance;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🤸‍♀Sport benefit;

🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc;

🎳Company events, team buildings.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.

This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.

If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems - welcome to MaxBill.

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
• Mandatory: Ukrainian - native; at least Upper-Intermediate (B2) level of English.

• Willingness to work in a shift-based schedule, if/when required by the project

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Intempt.com is an agentic growth platform — CDP, CRM, experimentation, personalization, recommendations, journeys, analytics, and AI agents in one platform. One event-centric data model powers everything. Small team, high output. You own systems, not tickets.

What you'll build

Event pipeline. Kafka ingestion → Flink processing → validated, deduplicated, identity-stitched events available to every downstream system in near real-time. Millions of events/day.

Identity resolution. Anonymous-to-known merging, cross-device stitching, account grouping, attribute reconciliation. The backbone of our CDP — if profiles are wrong, everything downstream is wrong.

Data layer across four engines. Postgres (profiles, accounts, consent, config). Redis (session state, real-time segments, feature flags). Neo4j (account hierarchies, affinity graphs). ClickHouse (funnels, retention, experiment results, dashboards).

LLM infrastructure. Our AI agents (Qualification, Lifecycle, Research, + orchestrator Blu) hit inference APIs at scale. You build the machinery — prompt routing, model selection, token budgets, response caching, failover — not the prompts.

Public APIs. Track, identify, consent, choose, recommendations feed. You own correctness, performance, and evolution.

Typical week

• Ship a Flink job computing real-time experiment metrics → ClickHouse
• Debug a profile merge edge case where alias() fired after events were already attributed
• Take a ClickHouse retention query from 8s to 200ms
• Wire a new Shopify/HubSpot attribute path into unified profiles

• Instrument an LLM call path with token tracking, latency monitoring, automatic fallback

   

What you need

• Java — deep, production-level. JVM tuning, GC behavior, concurrency, data structure choices at 50k events/sec.
• Postgres — migrations, indexing, connection pooling, replication. Not just SELECT.
• Redis — beyond caching. Pub/sub, sorted sets.
• Kafka — topic design, consumer groups, backpressure, exactly-once semantics.
• Flink (strong plus) — stateful processing, windowing, checkpointing. Spark Streaming / Kafka Streams also counts.
• ClickHouse or Neo4j — working knowledge of at least one. Ideally both.

• LLM integration — inference APIs in production. Token limits, latency, retries, cost control.

   

Who you are

• 3–5 years building backend systems. Mid-level operating like senior.
• You own problems end-to-end: root cause → fix → deploy → monitor.
• You learn fast. You'll hit unfamiliar systems. Read docs, build mental model, ship.

• You write code others can maintain and communicate in writing — design docs, PR descriptions, postmortems.

   

What we offer

• Work alongside some of the best backend and full-stack engineers you'll ever meet
• Work directly with the founder — a UC Berkeley computer scientist who's in the code daily
• Autonomy — context, not micromanagement
• A codebase young enough to be shaped by you

Language Requirements

• At least an intermediate level of spoken and written English, enabling clear and effective communication with team members and stakeholders.

   

Hiring Process

1. 15-minute Founder Interview

2. 45–minute Engineering Interview

    

   • Architecture reasoning
   • Code/system walkthroughs
   • Scaling and failure-mode thinking

How to apply

Please email hey at intempt.com  Subject: "Backend Platform Engineer" Resume + one or two things you've built that you're proud of. No template. Just what's real.

Equal Opportunity

Intempt Technologies is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.