Jobs at Djinni

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for a Senior People Partner to join our team in our amazing office in Warsaw or Yerevan!

This role is for an experienced professional who can build strong partnerships with teams, implement modern HR practices, drive process automation, and contribute to employer branding initiatives.

Requirements:

• At least 3 years of experience as an HR Business Partner (HRBP);
• Strong business-oriented mindset;
• Solid understanding of all HR processes;
• High level of communication skills;
• Strong critical thinking skills;
• Well-developed emotional intelligence;
• Ability to be an effective team player;
• Experience and understanding of how to work with management;
• English: Intermediate (B1) or higher;

• Ukrainian/Russian: Proficient (С2).

   

  Responsibilities:

• Support in implementing HR processes and changes: Ensure high-quality implementation of new HR processes and changes, provide consultation to employees and managers, and minimize resistance to change.
• Employee turnover management: Analyze reasons for employee turnover, develop and implement retention programs, and enhance employee satisfaction and productivity.
• Onboarding of new employees: Ensure a smooth onboarding experience for new hires at all stages, continuously improve the onboarding process based on feedback and results.
• Employee development: Identify development areas, analyze performance results, provide feedback, support career growth, and create individual development plans.
• Feedback and communication: Conduct regular one-to-one meetings with employees, collect feedback to identify issues and improve work processes, provide guidance on career growth.
• HR process administration: Timely execution of operational HR tasks (onboarding, transfers, offboarding), maintain HR analytics and reporting (monthly).
• Manager consulting: Provide consultations and recommendations to managers on team management and development, assist in resolving HR issues, and support improvements in team efficiency.

Benefits:

☘️ An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍 Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖 Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️ Corporate health insurance program for your well-being;
💵 Referral program enjoy cooperation with your colleagues and get the bonus;
📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯 Rewards program for mentoring and coaching colleagues;
🗣 Free internal English courses;
🧘 Yoga classes to help you stay active and energized;
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;
🎳 Company events, team buildings.

One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain.
Product being developed is a cloud solution for interpretation of geological and geophysical data. Project is based on SCRUM methodology.
Our project is stable, long-term and constantly adopts new technologies such as newest Java and Eclipse RCP versions, cloud and GPU computing, microservices architecture and other innovative frameworks.
Work supposes close cooperation with Customer team located in Houston and following Agile principles.
Our team is senior, supportive and friendly.

Responsibilities

Collaborate closely with geophysicists, data scientists, and software engineers to translate scientific domain requirements into robust on-prem or Cloud software solutions

Design, develop, and maintain high-performance applications for geophysical and geological data analysis, interpretation and visualization (e.g., seismic, horizon, fault, velocity model, etc.)

Present architectural designs and technical proposals to the architecture review board

Ability to break down development tasks and lay out clear implementation roadmaps

Implement and optimize computation algorithms

Design and develop both thin and thick client applications that interact with cloud-based microservices

Ensure high code quality through unit testing, code reviews, security hardening and continuous integration with other domain tools

Provide technical support and lead user troubleshooting sessions to resolve issues and ensure smooth operation of DSG application

Mentor junior developers and actively contribute to architectural and

implementation decisions

Embrace Agile/Scrum methodologies, delivering and demonstrating working solutions at the end of each sprint

Stay current with emerging technologies and trends in geophysical computing and software development

Skills

Must have

5+ years in Java Development

Strong Java Core knowledge

Nice to have

Experience with desktop development (Swing, SWT or Eclipse RCP)

C++ development

Practical experience with Eclipse RCP framework

OSGI knowledge is a plus

Oil&Gas domain experience is a plus

We are seeking an experienced Senior Cloud Infrastructure Developer to design and implement robust solutions for multi-cloud and hybrid environments, focusing on AWS-Azure integration, secure cross-CSP data transfers, and on-premises connectivity.
This role combines advanced cloud architecture expertise with strong Java development skills to deliver scalable, secure, and high-performance solutions.

Responsibilities

Architect and implement hybrid cloud solutions enabling seamless integration between AWS, Azure, and on-premises environments.

Design and develop Java-based services for infrastructure automation and data transfer workflows.

Build and optimize secure cross-cloud and hybrid data pipelines, ensuring compliance with performance and security standards.

Configure and manage network connectivity across CSPs and on-prem systems, including VPCs, private links, and ExpressRoute/Direct Connect.

Collaborate with security teams to enforce identity, access, and encryption best practices across all platforms.

Stay current with emerging multi-cloud and hybrid technologies and recommend improvements for scalability and reliability.

Provide technical leadership and mentorship to team members.

Skills

Must have

8+ years of experience in cloud infrastructure and software development.

Bachelor's degree in Computer Science, Engineering, or related technical field.

Strong proficiency in Java for backend and infrastructure-related services.

Hands-on experience with AWS and Azure services, including networking, storage, and identity management.

Expertise in multi-cloud architecture, hybrid connectivity, and cross-CSP data transfer strategies.

Familiarity with on-prem integration and hybrid networking solutions.

Experience with containerization (Docker) and orchestration (Kubernetes).

Proficiency in CI/CD pipelines and Infrastructure as Code (i.e. Terraform).

Solid understanding of security best practices for cloud and hybrid environments.

Nice to have

Knowledge of data encryption, compliance frameworks, and secure transfer protocols.

Familiarity with monitoring and observability tools (Prometheus, Grafana, CloudWatch,

Azure Monitor).

Prior experience in multi-cloud migration and hybrid integration projects.

Founded in 2012, N-iX Games is one of the biggest game development and art production vendors in Ukraine, working with leading publishers and media enterprises around the globe. The team of 240+ professionals focuses on full-cycle game development, VR solutions, and content creation for all the most popular platforms. The studio has successfully collaborated with over 40 clients, including Paradox Interactive, Tempo Storm, Supermassive Games, and VRChat. 

At N-iX Games, we strive to deliver AAA quality in our work and are looking for exceptional talent to join us. If you are excited about the opportunity to collaborate and grow among passionate experts, we invite you to our team!
 

We are looking for a Senior 3D Animator skilled at creating realistic and stylized animations for games and VR experiences, utilizing both keyframe animation and motion capture data. The project pool is vast: mobile games, VR games and experiences, AAA projects, and cinematics.
 

Responsibilities:

• Creating rig/skin and animations
• Integrating and optimizing the content in the in-game engine
• Developing new pipelines for optimization working process
• Taking part in project estimation
• Mentoring junior and mid-level animators and providing feedback on best practices
• Working directly with the team to ensure that the product is of the highest quality
   

Requirements:

• At least 3 years of professional experience as an animator in game development
• Strong expertise with Maya and MotionBuilder
• Experience with Human IK (HIK)
• Proficiency in both keyframe animation and mocap data processing/cleanup
• Technical skills in rigging
• Strong understanding of the principles of animation and character anatomy
• Excellent organizational, communication, and time management skills
• Able to take direction and implement feedback
• Familiarity with Unreal Engine 5 or a similar game engine
• High work ethic and self-motivation
• Passion for Games
• Ukrainian language, Advanced or higher.
• Good verbal and written communication skills in English
   

Good to have:

• Artistic skills in storyboarding
• Basic knowledge of programming/scripting in any language (Mel, Python)
• Experience in the motion capture process
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

📢 Hiring: Web App Designer (with coding skills in css/html/c#)

Company: Kennel Connection

Salary: $2,000–$2,800 USD/month

Job Type: Full-time, Long-term

Location: Remote (Ukraine preferred)

Timezone: 4+ hours daily overlap with EST

English: B2 or better

Direct Hire – Product Company (NOT outsourcing)

About Us:

Kennel Connection is a US-based SaaS company serving pet care businesses. We are a product company, not an agency — we own and develop our software in-house and are building a long-term team.

Role Overview:

We are looking for a UI/UX Designer who can also implement their designs using HTML, CSS, and jQuery. This is a design-first role: your ability to create clean, user-friendly layouts is more important than your ability to write complex JavaScript. We work in a classic stack — no React, no Angular.

What You’ll Do:

• Design user interfaces and flows for our web-based product
• Create wireframes, mockups, and final UI assets
• Implement your designs directly in:
  • HTML / CSS / SCSS
  • jQuery
  • Razor (.NET view engine)
• Collaborate with product and engineering teams
• Gradually help modernize and improve the overall UX

What We’re Looking For:

• 3+ years of UI/UX design experience
• A portfolio showcasing web app design work
• Ability to implement layouts in HTML/CSS/jQuery
• Comfortable working in an older codebase (no React/Angular)
• Strong attention to UX detail and usability
• English level B2 or higher
• Looking for a stable, long-term role

We Offer:

• Long-term role in a growing SaaS company
• Full ownership of UI/UX across the product
• Friendly, collaborative team
• Salary growth based on impact
• Flexibility and stable working hours

🇺🇦 Ми дуже доброзичлива компанія до України.
🇺🇦 Підтримуємо талановитих українських розробників.

Job Summary

We are looking for motivated lead generation specialist to join our high-performance team. Candidates have to possess excellent research skills. We need smart and persistent team players focused on result to work closely with a sales team.
 

Responsibilities

· Search for potential leads on LinkedIn and other sources

· Send messages (LinkedIn/E-mail), engage and qualify leads

 Set up automation campaigns via Linked Helper

· Execute proper company’s introduction during business correspondence via LinkedIn/E-mail

· Follow leads on regular basis

· Set up intro calls with Account Executive

· Continue to expand knowledge in sales and IT
 

Required Skills & Capabilities

· Strong and professional communication skills – written (required), verbal (nice to have), presentation

· Upper intermediate English

Leag gen automation tools (nice to have)

· Experience with business correspondence

· Team Oriented

· Basic IT market knowledge

· Result oriented and persistent

· Competitive hard worker

· Resilient and flexible

· Intelligent fast learner

· Self-organized

We are looking for a German-speaking Copywriter to support an edTech / infoproduct project (EU markets)
 

About Us: At K&K Media, we believe marketing should be simple, effective, and results-driven. Our team, a blend of analytical minds and bold creatives, is committed to unlocking the full potential of businesses through impactful campaigns across various platforms including Meta, Google, and TikTok

This is a part-time, freelance collaboration focused exclusively on email copywriting. 
You will work closely with an Email Marketing Specialist on a long-term project for an established client
 

Responsibilities:
- Write and optimize email copy for campaigns and automated email flows
- Adapt and improve existing email templates
- Collaborate with the Email Marketing Specialist on messaging and structure
- Ensure high-quality German-language copy aligned with brand tone and goals
 

Requirements:
- Proven experience as a Copywriter or Email Copywriter
- Strong German writing skills (C1+)
- Experience with email marketing projects (edTech / infoproducts is a plus)
- Ability to work independently in a freelance, part-time format
- Background in infoproducts / educational businesses / is a plus
 

Project details:
- Part-time / hourly workload (copywriting support for email campaigns and flows)
- Long-term collaboration with a trusted client
- Fully remote work environment with team members primarily based in Ukraine/Europe

• Part-time, hourly (Wise/Payoneer/Binance)
   

Join Us! 

Location: Remote
Start: ASAP

English level: Upper-Intermediate or higher (B2+)
Client: State of New York — Office of Children & Family Services (OCFS)
Project: CONNECTIONS (Statewide Child Welfare System)
Interview: Webcam
 

About the Role

We are looking for a highly experienced .NET Developer with a strong background in Child Welfare systems (SACWIS / CCWIS) to support and enhance the State of New York CONNECTIONS application.

The role involves development, modernization, integration, and technical leadership across multiple legacy and modern .NET applications used by OCFS, LDSS, and voluntary agencies.

Required Skills & Experience

• 7+ years of experience working on Child Welfare systems under SACWIS or CCWIS federal regulations

• 7+ years of experience with:

  • VB.NET
  • .NET Framework 4.0+
  • WPF
  • WCF
  • MVC / MVVM design patterns

   

• 7+ years of experience with:

  • Oracle (ODP.NET, SQL, PL/SQL)
  • Stored procedures, functions, packages (Oracle 10g+)

   

• 6+ years of experience in:

  • Regression and integration testing
  • Unit testing using Rhino Mocks

   

• Strong experience with legacy system integration
• Experience working in large government IT environments

Responsibilities
    •    Develop and enhance the CONNECTIONS Child Welfare system
    •    Participate in requirements gathering and system design sessions
    •    Provide technical leadership for WPF/WCF based applications
    •    Lead integrations with legacy systems
    •    Define UI and development standards
    •    Perform code reviews and enforce coding standards
    •    Mentor senior developers on MVVM, WPF, WCF, and Oracle stack
    •    Evaluate and integrate third-party software solutions
    •    Prepare and maintain system documentation

About the Role

We are seeking a skilled Microsoft Dynamics 365 Business Central Developer with strong expertise in AL language to design, develop, customize, and maintain Business Central solutions. You will work closely with functional consultants, business stakeholders, and technical teams to deliver scalable ERP enhancements and integrations aligned with business needs.

This role is ideal for a developer who enjoys working on ERP systems, building clean extensions, and contributing to business process automation.

Key Responsibilities

• Design, develop, test, and deploy Business Central extensions using AL language
• Customize standard Business Central functionality based on business requirements
• Develop and maintain integrations with external systems (REST APIs, web services, third-party platforms)
• Create and modify reports using RDLC and/or Word layouts
• Implement data migration and data synchronization solutions
• Optimize performance and ensure scalability and maintainability of solutions
• Troubleshoot and resolve technical issues and bugs
• Participate in solution design and technical architecture discussions
• Write technical documentation and maintain code standards
• Support version upgrades and extension compatibility with new BC releases
• Collaborate with functional consultants and end users during requirement gathering and UAT

Required Skills & Qualifications

• Proven experience developing in Microsoft Dynamics 365 Business Central or Dynamics NAV
• Strong proficiency in AL language
• Experience with Visual Studio Code and Business Central extensions
• Solid understanding of Business Central architecture, events, and extension model
• Experience with API integrations (REST, SOAP, OData)
• Knowledge of SQL Server and data structures in Business Central
• Experience with Git or other version control systems
• Strong analytical and problem-solving skills
• Good communication skills in English (spoken and written)

Preferred / Nice-to-Have Skills

• Experience with Azure DevOps or CI/CD pipelines for BC
• Knowledge of Power Platform (Power Automate, Power Apps)
• Experience with EDI, payment gateways, or logistics integrations
• Experience in finance, supply chain, or manufacturing modules
• Familiarity with Docker-based BC development environments
• Experience working in Agile/Scrum environments

Business Intelligence Architect & Engineer (Microsoft Fabric, Business Central, Power BI)

Position Summary

We are seeking a Business Intelligence Architect & Engineer to design, build, and operate a modern analytics platform based on Microsoft Fabric, fully integrated with Microsoft Dynamics 365 Business Central and other enterprise systems.

This role combines BI architecture, data engineering, and analytics development. The successful candidate will be responsible for defining the end-to-end BI architecture, configuring and operating Microsoft Fabric, building reliable data pipelines from ERP and operational systems, and delivering high-quality Power BI reporting across all core business domains including:

• Manufacturing & production planning
• Procurement & purchasing
• Sales & CRM
• Finance & controlling
• Logistics, inventory, and fulfillment

This role is strategic and hands-on, directly supporting executive management, operations, and finance with reliable, real-time, and decision-grade data.

Key Responsibilities

1. BI Architecture & Platform Design

• Design and maintain the overall BI and analytics architecture using Microsoft Fabric.
• Define data domains, data models, and semantic layers aligned with ERP and business processes.
• Establish best practices for data governance, security, performance, and scalability.
• Define standards for naming, documentation, versioning, and deployment.

2. Microsoft Fabric Configuration & Operations

• Set up and configure Microsoft Fabric components (Lakehouse, Warehouse, Data Factory, Notebooks, Real-Time Analytics, Semantic Models).
• Manage workspaces, capacity, access control, and environment separation (dev / test / prod).
• Monitor performance, cost, and data refresh reliability.
• Implement backup, recovery, and data retention strategies.

3. Data Integration & Engineering

• Build and maintain data pipelines from Microsoft Dynamics 365 Business Central and other ERP/operational systems.
• Design ingestion patterns (batch, incremental, near-real-time where applicable).
• Transform and model data into analytics-ready structures (facts, dimensions, star/snowflake schemas).
• Implement data quality checks, validation rules, and reconciliation with ERP figures.

4. ERP-Wide Analytics & Power BI Development

• Develop Power BI datasets, semantic models, and dashboards for:
   
  • Manufacturing & production planning
  • Procurement and supplier performance
  • Sales performance and forecasting
  • Financial reporting (P&L, balance sheet, cash flow, controlling)
  • Logistics, inventory, and fulfillment
•  
• Ensure consistency between operational reports and financial/management reporting.
• Implement row-level security (RLS) and role-based access control.
• Optimize Power BI models for performance and usability.

5. Business Partnering & Requirements Translation

• Work closely with finance, operations, sales, and management teams to understand reporting needs.
• Translate business questions into data models, KPIs, and analytics solutions.
• Proactively propose new insights, metrics, and dashboards that improve decision-making.

6. Governance, Documentation & Enablement

• Document data models, pipelines, KPIs, and business logic.
• Define KPI definitions and ensure company-wide metric consistency.
• Support user training and analytics adoption.
• Establish a foundation for future self-service BI.

Required Qualifications

Technical Skills

• Strong experience with Microsoft Fabric (or deep experience with Azure Synapse + Data Factory + Power BI and readiness to move to Fabric).
• Strong experience with Power BI (data modeling, DAX, performance tuning, RLS).
• Experience integrating Microsoft Dynamics 365 Business Central or similar ERP systems.
• Solid SQL skills and data modeling expertise.
• Experience building ETL/ELT pipelines and managing data lakes/warehouses.
• Understanding of star schema, fact/dimension modeling, and KPI frameworks.

Business & Domain Knowledge

• Good understanding of ERP processes, especially:
   

  • Finance & controlling
  • Sales & purchasing
  • Inventory & logistics
  • Manufacturing or production planning (a strong plus)

   

Soft Skills

• Ability to work independently and take ownership of the BI platform.
• Strong analytical and problem-solving mindset.
• Excellent communication skills with both technical and non-technical stakeholders.
• Structured, reliable, and quality-oriented working style.

Nice to Have

• Experience with Azure (Data Lake, Synapse, Logic Apps, Functions).
• Experience with Git / CI-CD for BI or data engineering.
• Experience with data governance frameworks or Master Data Management.
• Experience in multi-company or multi-entity ERP reporting environments.

What We Offer

• A strategic, high-impact role shaping the company’s analytics and data platform.
• Direct influence on ERP-wide reporting and management decision support.
• A modern Microsoft-first data stack (Business Central + Microsoft Fabric + Power BI).
• Long-term growth opportunity as the BI and data function expands.
• Competitive compensation and flexible working arrangements.

I am a multi-time US-based founder looking for a Founding Technical Partner to lead a multi-avenue engineering engine. Currently, we operate a profitable Game Studio and a scaling SaaS sales software.

I've worked in one of Elon Musks companies making games that teach critical thinking (synthesis) as well as a predominant background in business management + sales.

 I have a great passion for how AI can work with humans to better themselves, rather than create dependency.
 

This is not a 9-to-5. This is a "0-to-1" grind for someone who wants to build high-level infrastructure, vet a global team, and am open to creating option in the future to a path to citizenship if necessary. Pay will become dynamic as more trust can be established, and can swap to a full time employment roll.

The Stack

• Game Logic: Lua
• SaaS: Node.js, React, n8n
• Infrastructure: AWS/GCP, Docker, Kubernetes
• Specialty: Data Security, SOC2 Compliance, AI/LLM Orchestration

Most prominent responsibilities:

• Clear Technical Debt: Audit and stabilize existing codebases across our game and SaaS projects.
• Human Firewall: Source, vet, and manage a decentralized team of freelancers. You own the QC.
• Security Architecture: Design and maintain high-fidelity data security protocols (SOC2 standards) for enterprise-grade trust.
• Strategic Pivot: Lead the transition from current capital-generating projects into our long-term AI and Digital Governance systems.
   

The Reality:

• Intensity: I work a full time job, and am currently managing personal responsibilities and 3 projects myself. I need a partner who matches that velocity.
• Multitasking: You will switch between game logic, security audits, and AI workflows in the same day.
• Autonomy: I am on the executive side. I need someone who tells me "No" when I'm wrong and handles the technical "how" without hand-holding.

To Apply, Answer These 4 Questions:

1. What is the most intense crunch period you’ve ever navigated, and what did you personally deliver in the final 48 hours?
2. How would you architect a data-handling system so that a skeptical corporate legal team would trust us with proprietary data?

3. When does a technical issue become a me problem? What level of communication do you need to complete a project to first iteration?
    

   Send github and other sources of previous work.

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team.This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our Lviv office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're building a modern SaaS application and seeking a Middle Java Backend Engineer to join our growing team. You'll play a key role in architecting and developing our API infrastructure while contributing to AWS-based deployment strategies.

Required:

• 3+ years of commercial Java development experience
• Strong expertise in building and maintaining production-grade REST APIs
• Proficient with Spring Boot or equivalent frameworks (Google Guice, Vert.x)
• Hands-on experience with MongoDB and NoSQL database design
• Solid SQL knowledge and relational database experience
• Comprehensive testing practices using JUnit and Mockito
• Deep understanding of API design principles, RESTful patterns, and best practices
• Ability to work independently and take ownership of features end-to-end

Strong Advantage:

• DevOps skills with practical experience in infrastructure deployment and automation
• Production experience with AWS services (ECS Fargate, ECR, CloudWatch, VPC, IAM)
• CI/CD pipeline implementation (GitHub Actions, Jenkins, GitLab CI)
• Infrastructure as Code experience (Terraform, AWS CloudFormation, CDK)
• Docker containerization and orchestration
• Elasticsearch for search and analytics
• Experience with distributed systems and async processing

What You'll Do:

• Architect and develop scalable, maintainable REST APIs
• Build robust backend services for our SaaS platform
• Design database schemas and optimize query performance
• Write comprehensive unit, integration, and API tests
• Participate in infrastructure planning, setup, and deployment
• Contribute to architectural decisions and technical roadmap
• Possibly mentor junior developers and conduct code reviews
• Ensure code quality, security, and performance standards

Nice to Have:

• Microservices architecture and domain-driven design experience
• AWS DocumentDB or MongoDB Atlas in production environments
• Message queuing systems (RabbitMQ, AWS SQS, Kafka)
• Monitoring and observability tools (Prometheus, Grafana, ELK stack)
• API security best practices (OAuth2, JWT, API Gateway)
• Performance optimization and profiling experience

What We Offer:

The opportunity to work on a product from the ground up, influence architectural decisions, and grow with the platform as it scales.

As a Junior Data Scientist, you will contribute to the development and delivery of data science products, working alongside senior data scientists. You will be involved in implementing and refining supervised learning, bandit algorithms, and generative AI models, as well as supporting
experimentation and analysis.
You will write production-quality Python code, collaborate on cloud-based deployments, and help translate data insights into actionable recommendations that drive business impact. This role provides hands-on experience while allowing you to take ownership of well-scoped components
within larger projects.
This is a fantastic opportunity for an early-career data scientist with an analytical background to join and grow within a market leading digital content agency and media network.
 

• CORE RESPONSIBILITIES
  
  Model Development: Assist in developing, testing, and improving machine learning
  models, with a focus on bandit algorithms and experimentation frameworks.
  Experimentation: Support the setup, execution, and analysis of A/B tests and online experiments to evaluate the impact of our generative AI-driven products.
  Production Support: Assist with deploying and monitoring models and experiments on GCP (Airflow, Docker, Cloud Run, SQL databases, etc.), following existing patterns and CI/CD workflows.
  Data Analysis: Perform exploratory data analysis, data validation, and basic feature engineering to support modelling and experimentation efforts.
  Collaboration: Work closely with senior data scientists, engineers, and product stakeholders to understand business problems and translate them into actionable tasks.
  
  SKILLS REQUIRED FOR THIS ROLE
  Essential Functional/Job-specific skills
  
  • Bachelor’s or Master’s degree in Data Science, Computer Science, Mathematics, Statistics, or
  a related field with 1+ years of relevant work experience.
  • Solid foundation in SQL and Python, including experience with common libraries such as
  Pandas, NumPy, Scikit-learn, Matplotlib, and Statsmodels.
  • Basic understanding of supervised learning, experimentation, causal inference, and concepts in
  reinforcement learning and multi-armed bandits.
  • Foundational knowledge of probability, statistics, and linear algebra.
  • Working knowledge of Git, including version control and collaboration through pull requests and
  code reviews.
  • Ability to write good documentation and ability to explain analysis results clearly to technical
  and non-technical audiences
  • Familiarity with deploying machine learning models in production cloud environments (GCP or
  AWS).
   

  Essential core skills:

• Communication
• Collaboration
• Organisation
• Delivering Results
• Solutions Focused
• Adaptability