Jobs at Djinni

We are looking for a Key Account Manager / Operational Manager to join a fast-growing financial services company focused on global payments, FX operations, and cross-border transactions.

About the company
Nota Group is a rapidly growing company in financial services and consulting, specializing in global payments, currency exchange (FX), cross-border settlements, and business advisory. We build infrastructure for seamless international transactions and sustainable business growth.

Responsibilities:
• Manage client requests through the full operational cycle — from application intake to deal closure in CRM
• Register and process requests accurately in CRM
• Verify data, documents, calculations, and control execution status
• Calculate transaction routes (payments/exchange), ensure transparency of fund movement
• Coordinate deal parameters with clients
• Check deal profitability together with the team
• Follow AML/KYC/KYB procedures
• Collect and verify documentation, coordinate with legal team
• Prepare and manage contracts, invoices, and documentation in CRM
• Collaborate with accounting, legal, FX/OTC desk, and operations team

Requirements:
• 1–2 years of experience in operations or account management (fintech, banking, processing, or payments preferred)
• Understanding of international payments / FX logic
• Basic knowledge of AML/KYC/KYB
• Confident use of CRM and Google Docs/Sheets
• Strong written and verbal communication skills
• Russian — native
• English — B1

Nice to have:
• Experience in payments / FX / crypto / fintech
• Experience working with international clients or providers
• Experience handling deal documentation and operational quality control

We offer:
• Fully remote format
• Fixed salary 1500–2000 € + performance-based bonus
• Transparent processes and strong operational team
• Growth opportunities within international projects

Employment: Full-time
Schedule: 5/2, 8-hour working day (flexible schedule)

8+ years of commercial mobile application development experience, with a significant portion using Flutter/Dart

Experience working with large codebases (50k+ lines) and long-lived projects

Strong understanding of mobile application architectural patterns and ability to make architectural decisions

State Management & Architecture

Strong proficiency in Riverpod — providers, notifiers, AsyncValue, caching and invalidation

Experience with reactive programming using RxDart (Streams, BehaviorSubject, stream combination)

Navigation with GoRouter — deep linking, nested routes, guards, redirect logic

Local Database & Offline Mode

Practical experience with Drift (code generation, migrations, complex queries, joins, transactions)

Understanding of offline-first architecture principles: data synchronization, conflict resolution, operation queues

Experience with SQLite; familiarity with database encryption (SQLCipher) is a plus

Networking

Strong knowledge of Dio — interceptors (auth, retry, logging), error handling, cancel tokens

Understanding of REST APIs, authorization tokens, refresh token logic

Experience using flutter_secure_storage for secure credential storage

Firebase

Integration and configuration of Firebase: Analytics, Crashlytics, Cloud Messaging (push notifications), Remote Config, Performance Monitoring

Experience debugging push notifications on both platforms

Device & Native APIs

Camera, gallery, file system (image_picker, file_picker, path_provider)

Geolocation and maps (Geolocator, Google Maps Flutter, map_launcher)

QR/barcode scanning (mobile_scanner)

Permissions (permission_handler), deep links (app_links)

Background file downloads (background_downloader)

Testing

Experience writing unit tests for business logic, services, and Riverpod providers

Experience with widget testing for UI components and user scenarios

Proficiency with mockito — dependency mocking, stubs, call verification

Testing asynchronous code: fake_async, stream matchers, timers

Experience or willingness to work with integration/E2E testing (Patrol or similar)

Understanding what and when to test — balancing coverage and maintenance cost

Native Integration

Experience integrating native libraries for Android (NDK, JNI, Kotlin/Java) and iOS (Swift/Objective-C, CocoaPods, XCFramework)

Writing Platform Channels (MethodChannel, EventChannel) to connect Flutter with native code

Ability to create Flutter plugins with native wrappers for both platforms

Experience debugging platform-specific issues — build, linking, native dependency compatibility

Code Quality & Code Review

Ability to conduct meaningful code reviews focusing on reliability, performance, and readability

Ability to identify async/await issues, memory leaks, and race conditions during review

CI/CD

Experience setting up and maintaining CI/CD for mobile applications (Fastlane, Codemagic, GitHub Actions or similar)

Automation of builds, signing, and publishing to the App Store / Google Play

Project Overview:

We are seeking a Lead Backend Engineer with deep expertise in PHP and strong proficiency in Node.js to help modernize and scale our backend systems. This role is central to evolving a large PHP monolith into modular, service-oriented components while maintaining high standards for code quality, testing, and reliability.

You’ll work in a remote-first, globally distributed environment, collaborating closely with product, platform, and engineering teams. Strong technical ownership, communication, and architectural thinking are essential.

Customer Overview:

USA influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate scaled creator discovery, streamlined workflows, and robust reporting, while ensuring compliance and brand safety.
 

Responsibilities:

• Develop a deep understanding of an existing PHP monolithic codebase and progressively extract modular services
• Design and implement scalable, testable, and reusable backend services
• Write clean, maintainable PHP and Node.js server-side code
• Design and maintain robust RESTful and GraphQL APIs
• Lead refactoring efforts to improve performance, readability, and long-term maintainability
• Build, deploy, and operate services on AWS (Lambda, API Gateway, and related services)
• Write and maintain unit and integration tests
• Review, validate, and improve code generated with AI tools—never blindly accept AI output
• Identify technical risks, bottlenecks, and opportunities for improvement
• Clearly communicate technical decisions, trade-offs, and solutions in written and spoken English
• Create short video walkthroughs or demos explaining architecture changes or completed work
• Collaborate effectively in a remote, async-first cross-timezone team with flexible working hours

Skills/Requirements:

• Expert-level PHP (Laravel) experience (non-negotiable)
• Strong backend experience with Node.js
• Proven experience working on enterprise-grade, production systems
• Hands-on experience refactoring or decomposing monolithic architectures
• Strong background in API design and backend architecture
• Experience with AWS, especially Lambda and serverless patterns
• Solid understanding of software design principles, patterns, and clean code practices
• Experience writing testable code and maintaining automated test suites
• Fluency in English (written and spoken)
• Excellent problem-solving, debugging, and communication skills
• Highly proactive and self-directed; able to unblock yourself without waiting for instructions
• AI & Developer Tooling Expectations
• You are expected to use AI as a productivity multiplier, not a replacement for engineering judgment.
• This includes:
• Experience with AI coding tools (e.g., GitHub Copilot, ChatGPT, Claude Code, Cursor)
• Using AI within IDEs such as VS Code or PhpStorm
• Critically reviewing, testing, and refining AI-generated code
• Understanding risks, edge cases, and limitations of AI-assisted development

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Hi! We are Liven. We develop a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.

Our UX Research team is the compass of our product development. We don’t rely on assumptions; we dive deep into real user insights to guide our decisions. As we scale, we are looking for two Junior UX Researchers to join our mission. This is a perfect starting point for those looking to pivot into IT and build a meaningful career in UX Research within a product-driven environment.

Important! Given the requirement for frequent interaction with users, the core working hours for this role will typically be 14:00 to 00:00.
 

🎯 How Will You Make An Impact?

• End-to-end Research: Participate in the full UX research cycle under the mentorship of our Lead UX Researcher — from defining research questions to presenting actionable insights.
• Qualitative Exploration: Assist in planning and conducting user interviews, usability testing, concept testing, and discovery research.
• Data Synthesis: Work with quantitative data, analyzing survey results and behavioral metrics alongside our analytics team.
• Insight Generation: Transform raw data into structured insights and clear product recommendations.
• Market Intelligence: Conduct desk research and competitive analysis to identify new growth opportunities for our ecosystem.
• Hypothesis Testing: Learn to formulate research hypotheses and help product teams validate them through rigorous testing.
• Continuous Growth: Rapidly immerse yourself in new domains, decode user behavior, and sharpen your research expertise through constant feedback.

🧩 What Makes You a Perfect Fit?

• Language Proficiency: English at a C1 level or higher (most of our research and internal communication happens in English).
• Analytical Mindset: Strong critical thinking skills with the ability to question assumptions and identify cause-and-effect relationships.
• Information Management: Ability to process, structure, and synthesize large volumes of information.
• Empathy & Curiosity: A genuine interest in human behavior, motivations, and decision-making processes.
• Agility: Readiness to learn fast, embrace constructive feedback, and adapt to a high-paced environment.
• Communication: Ability to clearly articulate thoughts and argue conclusions based on evidence.

🌱 Even Better If You:

• Have experience in any type of research (sociological, psychological, academic, or marketing).
• Possess a background in marketing, market research, or research agencies.
• Have a degree in Sociology, Psychology, Economics, or related fields.
• Understand the basic principles of UX, product management, or customer experience.
• Are a "switcher" who has proactively mastered the basics of the UX Research profession.

💪🏻 What will you enjoy most about being at Liven?

• Culture of Curiosity: A place for explorers who embrace the unknown and achieve stellar results even when there’s no playbook.
• Growth through Impact: Your professional evolution is directly tied to the value you bring to the product and the business.
• Global Impact: Develop a product that supports the mental well-being of millions of users worldwide every day.
• Trust and Ownership: The freedom to act, coupled with high responsibility for the outcome.
• Expert Community: Access to professional clubs, specialized training, a knowledge base, and a library for your continuous learning.
• Space for Focus: Autonomous offices in Kyiv and Warsaw with breakfasts, lunches, lounge areas, and wellness zones.
• Well-being Program: We care about the mental health of our team as much as we care about our users, including medical insurance and sports communities.
• Support during the war: We provide conditions for stable work and contribute to Ukraine's recovery through the SKELAR foundation.

Still on Day 1: A Constant Expedition We keep the "Day 1" spirit — constantly asking questions, testing hypotheses, and adapting. If you are driven by curiosity and want to help users understand themselves better through research, let’s connect.

Fuel your curiosity at Liven 🔎

Location: Remote or office in Dnipro
Product company

About the role
We are looking for a Middle engineer with a strong debugging mindset who enjoys investigating issues, finding root causes, and improving product stability.
This role combines development and production problem-solving.
You’ll work with real incidents, analyze system behavior, fix bugs in backend and frontend, and grow into a full product developer inside the team.

Responsibilities:
- Investigate and resolve production and staging issues
- Analyze logs and identify root causes
- Reproduce and describe bugs
- Fix issues in Python backend and Vue.js frontend
- Work with SQL for troubleshooting and data analysis
- Collaborate with: developers, QA, support

Must have:
- Python: 2+ years of commercial experience
- Vue.js: working experience
- MongoDB / Redis / ClickHouse / MySQL: strong hands-on experience (data analysis, troubleshooting)
- REST API: production experience
- Client–server architecture: solid practical understanding
- Debugging & root cause analysis: strong practical experience
- Log analysis: experience working with production logs
- Git: confident daily usage

Nice to have:
- Incident handling / L2 support: experience investigating production issues
- Docker: working knowledge
- Monitoring & error tracking tools (e.g. Sentry, Grafana, Prometheus): hands-on experience
- CI/CD: basic understanding
- Experience working with production environments

What we offer:
- Salary up to $2500
- Remote work or office in Dnipro — you choose
- Flexible working hours with a focus on team overlap (UA time zone)
- No on-call duties
- Flexible workflow and no micromanagement

Growth & development:
- Clear growth path to a full product developer
- Mentorship and regular code reviews
- Hands-on experience with real production cases and incident investigation
- Opportunity to work across backend and frontend

Our Customer:

A global technology company developing real-time video augmentation and rendering infrastructure for broadcast and streaming environments.

Your tasks:

• Develop and maintain the backend pipeline to monitor, synchronize, and manage data workflows both in the cloud and on on-premises servers.
• Integrate and manage modules written in C++ and Node.js to ensure seamless system performance.
• Implement a robust metadata system on AWS, ensuring secure access to S3 and optimized performance.
• Design and implement scalable backend architecture (Node.js) for efficient data distribution and pipeline control.
• Build and maintain a user-friendly monitoring dashboard to track pipeline status and performance in real-time.

Required Experience and Skills:

• Over 10 years of experience in backend development
• Proficient in Node.js and AWS
• Strong expertise in designing large-scale client-server architectures
• Deep understanding of browser internals, including rendering, JavaScript execution, network requests, memory management, and security mechanisms
• English – Upper-Intermediate

Would be a plus:

• Experience in database management, especially MySQL
• Experience in real-time C++ programming
• Experience in sports broadcasting and augmented reality (AR) technologies

Our customer:

A B2B SaaS platform for automating sales, contracts, and revenue. The platform unifies the entire deal lifecycle — from quote creation to revenue recognition.

Your Tasks:

• Collaborate with engineering teams to design, implement, and maintain reliable and scalable infrastructure.
• Manage and troubleshoot Kubernetes clusters in cloud environments (AWS, Azure, or GCP).
• Maintain and optimize containerized workloads, including Helm charts and CI/CD pipelines.
• Write scripts to automate operational tasks using Bash, Python, or Go.
• Monitor production systems and implement observability solutions using Prometheus, Grafana, and OpenTelemetry.
• Conduct root cause analysis for incidents and implement preventative measures.
• Continuously improve deployment workflows, production reliability, and operational efficiency.

Required Experience & Skills:

• 3+ years of professional experience in DevOps or Site Reliability Engineering roles.
• Hands-on experience with Kubernetes administration.
• Hands-on experience with troubleshooting in cloud environments.
• Experience managing containerized workloads and maintaining Helm charts.
• Solid understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, GitHub Actions).
• Proficiency in scripting languages such as Bash, Python, or Go.
• Knowledge of monitoring and observability ecosystems (Prometheus, Grafana).
• Experience of distributed tracing with OpenTelemetry.
• Strong collaboration and communication skills within engineering teams.
• Strong problem-solving skills with a proven track record of performing root cause analysis.
• Good command of English (written and spoken).

Would Be a Plus:

• Experience running, deploying, and debugging Java applications in production.
• Proficiency with Java build tools (Maven or Gradle) and CI pipeline optimization.
• Understanding of JVM fundamentals (memory management, garbage collection).
• Experience maintaining and scaling Elasticsearch clusters.
• Experience managing MongoDB in production environments.

Our Customer:

Our client is a fast-growing tech company that builds innovative web solutions. They are looking for a talented Front-end Developer to design and deliver impactful features, contribute to new services, and help advance their platform. The team values collaboration, learning, and continuous innovation.

Your tasks:

• Develop and maintain Angular-based web applications.
• Implement testing best practices to ensure high-quality code.
• Identify performance bottlenecks and optimize front-end functionality.
• Collaborate closely with backend services and APIs.
• Mentor junior developers and help grow the frontend team.
• Work alongside product managers and senior leadership to deliver features.
• Ensure high availability and reliability of the product, including participating in on-call rotations.
• Continuously learn, experiment, and share knowledge with the team.

Required Experience and Skills:

• 5+ years of experience in front-end development.
• Strong expertise in Angular and front-end architecture for large-scale applications.
• Solid understanding of web technologies and browser behavior.
• Experience building scalable, highly responsive, and reliable web apps.
• Passion for UI/UX and attention to detail.
• Ability to thrive in a fast-paced, collaborative environment.
• Excellent communication skills and ability to translate requirements into solutions.
• English level Upper-Intermediate or higher.
• BSc in Computer Science or equivalent practical experience.

Would be a plus:

• Hands-on experience with Angular CLI, testing frameworks (Jasmine, Karma), and Webpack

Our customer:

Our customer is a technology-driven company developing a high-end Software Defined Radio (SDR) product, already moving from prototyping to commercial production (hundreds of units).

Your tasks:

• Design, develop, and optimize real-time embedded software for a high-performance SDR system
• Implement high-speed data paths inside the SDR and between the SDR and external devices (PC / cloud)
• Develop user-space and kernel-space software on NXP processors
• Work with DPDK-based networking, including UDP/TCP data processing and secure data transmission
• Participate in system-level development involving RF front-end, FPGA (integration level), and processors
• Implement and operate the control plane (internal SDR logic and external communication)
• Ensure real-time performance, low latency, and highly efficient code execution
• Debug complex real-time, multi-component systems (SW + FPGA + RF)
• Implement secure software management flows: secure images, field upgrades, monitoring

Required experience and skills:

• Strong experience in real-time embedded software development
• Hands-on experience with DPDK (mandatory)
• Practical experience with RF systems and digital signal processing in embedded environments
• Solid understanding of networking protocols and data processing (UDP/TCP)
• Experience with NXP processors and user-space / kernel-space development
• Proven ability to write highly efficient, low-latency C/C++ code
• Experience working in systems that include FPGA (FPGA coding not required)
• Strong debugging skills for real-time and complex systems
• Understanding of high-speed data paths and performance optimization
• Good command of English (written and spoken)
• Experience with Python for tooling, scripting, or support tasks

Would be a plus:

• Deep understanding of RF signals and SDR architectures
• Experience with time synchronization technologies (GNSS, IEEE 1588, clock synchronization)
• Background in digital signal processing (DSP) for real-time systems
• Experience with security mechanisms (VPNs, ciphering, secure communication)
• Experience with cloud-connected embedded systems

We’re on the hunt for a full-time Mobile App Digital Marketer, the kind of person who keeps everything running so smoothly that the rest of the team wonders if you have superpowers.

Your day-to-day will include:

• Available in chat from 13:00–22:00 Kyiv time; actual work can be done whenever suits you;

• Digging into research and turning it into clear, structured repots;

• Managing AppStore Ads and AppStore Optimisation 

• Crunching numbers, making sense of analytics & business statistics;

• Helping with HR: finding great people, scheduling interviews, keeping records tidy;

• Using GPT like a boss for almost every task to work smarter, not harder;

• Staying organized when 5 different things need to be done yesterday;

What we’re looking for:

• English: Intermediate;

• You’re an iPhone user in daily life;

• Tech-savvy and quick to learn new tools, apps, and workflows;

• Passion for staying up-to-date with the latest tech news and trends;

• Stress-resistant, able to work quickly without losing accuracy;

• Confident enough to knock on all possible doors to get a task done;

• A hawk’s eye for detail, you catch stuff others miss;

• You actually like organizing things (spreadsheets, docs, tools, bring it on);

• You’re self-motivated and can roll with changing priorities without freaking out;

• If keeping chaos under control sounds like your happy place, we’ll probably get along great.

When you apply, tell us:

1. Your English level
2. The latest time you’re cool with chatting during the required hours
3. The model of iPone you have;
4. What do you usually delegate to AI;
5. Hardest task that you have done and proud of;
6. Hidden somewhere in this post are small mistakes. Spot them and include your answers in the cover letter.

About the Company

We are an outsourcing company developing complex 3D/AR/VR web and mobile solutions for international clients. We work with global brands and startups, creating technologically advanced and unique digital products.

We are looking for a motivated Junior Project Manager whom we are ready to train and grow within the company.

Who This Role Is For
This position is suitable for someone who:

• Has a strong command of English (close to C1 level).
• Wants to build a career in IT project management.
• Is ready to learn quickly and take responsibility.
• Is interested in growing toward client communication and, in the future, sales.

Key Responsibilities

Client Communication Support

• Participate in client meetings.
• Prepare meeting summaries and follow-up messages.
• Conduct online meetings in English.
• Maintain professional written communication in English.

Project Coordination

• Manage tasks in Jira.
• Monitor deadlines and task progress.
• Prepare sprints and maintain backlogs.

Requirements Structuring

• Translate client requests into structured tasks.
• Prepare user stories with acceptance criteria for the team.
• Maintain project documentation.

Internal Process Support

• Participate in daily meetings and sprint reviews.
• Prepare status updates for clients.
• Update project roadmaps.

Mandatory Requirement

• English level C1 or strong B2+ with high spoken fluency.

Nice to Have

• Understanding of Agile/Scrum.
• Technical background or strong interest in technology.
• Experience communicating with international clients.
• Experience working with Jira or similar tools.
• Analytical mindset.

Personal Qualities

• Responsibility.
• Structured thinking.
• Clear communication skills.
• Fast learner.
• Proactive attitude.
• Stress resilience when working with clients.

What We Offer

• Mentorship from experienced Project Managers.
• Work on international projects.
• Clear growth path to Middle PM or transition to Sales / Pre-Sales.
• Flexible remote work format.

Vacancy: Account Manager (AdTech / Mobile Apps)

We are looking for an Account Manager to support existing clients (no cold hunting) at an international AdTech company working with mobile traffic and advertising platforms.

🔹 Responsibilities:

• Manage and grow existing clients (accounting, communication, support).
• Build long-term relationships with partners.
• Participate in industry conferences and events.
• Collaborate with media buying and product teams.
• Work with mobile app advertising platforms (Moloco, Unity, etc.).

🔹 We are looking for someone who has:

• Experience in Account Management / Client Management / Media Buying (former mobile app media buyers are a plus).
• Understanding of AdTech, mobile traffic, and performance marketing.
• English proficiency sufficient for communicating with international partners.
• Strong communication skills, responsibility, and client-oriented approach.
• Willingness to travel for conferences (optional, as needed).

🔹 Conditions:

• Work format: Remote
• Contract type: Service Agreement
• Geography: No restrictions
• Previous companies in resume: No restrictions
• Payment: Preferably in cryptocurrency

💰 Salary & Bonuses:

• Base: $1,000–1,500
• Bonus: % of client spend

We’re looking for an experienced Software Solutions Architect to join our pre-sales team and help shape technical strategies for blockchain-based and Web3 solutions. This role bridges the gap between clients’ business needs and innovative technical design — perfect for a professional who thrives on both deep technical architecture and client-facing collaboration.
 

• Requirements:
  • 8+ years of commercial software engineering experience.
  • 4+ years of proven experience in the Web3 domain, including work with:
    DeFi protocols and dApps EVM-compatible blockchains, Bitcoin ecosystem components, Blockchain infrastructure and tooling
  • 3+ years of experience in pre-sales or solution consulting, engaging directly with clients.
  • Strong technical background in TypeScript and Go.
  • Understanding of software architecture methodologies, especially SEI or TOGAF.
  • Excellent communication and presentation skills to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Ability to design and validate Proof-of-Concepts (PoCs) and MVPs across backend, frontend, and blockchain layers.
• Nice to Have:
  • Experience with Rust.
  • Hands-on development background in smart contracts or SDK design.
  • Familiarity with decentralized storage systems such as IPFS or distributed computing systems.

• What We Expect:

  The ideal candidate will combine architectural expertise with strong client engagement skills.

  
  You will:

  • Lead pre-sales engagements: Work closely with clients to understand their business goals and translate them into technical requirements and architecture proposals.
  • Architect solutions from the ground up: Define end-to-end system architectures, covering smart contracts, backend services, APIs, and infrastructure.
  • Provide technical leadership: Guide engineering teams through architecture design, implementation, and integration.
  • Define architecture strategy: Balance business and technical needs to create robust, scalable, and secure Web3 solutions.
  • Prepare and deliver proposals: Create technical documentation, architecture diagrams, and PoC/MVP demonstrations for client presentations.
  • Ensure best practices: Advocate for modern design principles, high-quality code, and emerging Web3 technologies.
  • Collaborate with cross-functional teams: Work alongside developers, product managers, and sales teams to ensure smooth delivery from pre-sale to execution.
    
    Would Be a Plus:
  • Deep understanding of blockchain consensus mechanisms, decentralized identity, or layer-2 scaling solutions.
    Previous contributions to open-source Web3 projects.
  • Experience building SDKs or frameworks that simplify blockchain integration.
  • Knowledge of distributed databases, caching, and replication strategies.

   

• What we offer:
  • Remote working format
  • Flexible working hours
  • Informal and friendly atmosphere
  • The ability to focus on your work: a lack of bureaucracy and micromanagement
  • 20 paid vacation days
  • 7 paid sick leaves
  • Education reimbursement
  • Free English classes
  • Psychologist consultations
     
• Recruitment process:
  • Recruitment Interview
  • Technical Interview
  • Final Interview

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 
To thrive in this role, we’re seeking candidates with a minimum of 2+ years of Customer support experience. Your proficiency in being ‘the best friend’ for customers will be a plus. 

About the project: The project is a healthcare revenue-cycle platform specializing in real-time insurance eligibility verification and automated coverage-change monitoring.  The project is in an active development phase, supporting a growing base of existing clients while handling a high and increasing volume of coverage-related requests. In parallel, the team is rebuilding the platform to deliver a refreshed UI and enhanced functionality. We're also expanding integrations with new payers and third-party systems, while continuously maintaining and adapting previously. 

Requirements:  

• 2+ years of experience in a support or similar role
• Strong sense of responsibility and ownership
• Good analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Customer-oriented mindset and attention to service quality
• Ability to manage multiple tasks and priorities simultaneously
• High level of adaptability in a changing environment
• Understanding of technical concepts such as data formats, SFTP file transfers, and API structures will be considered a strong advantage 
• Fluent English communication skills, both spoken and written

Responsibilities: 

• Provide comprehensive customer support by managing active support tickets
• Assist new clients during onboarding and guide them through initial setup
• Investigate reported issues and coordinate their resolution
• Maintain and support existing customer integrations
• Troubleshoot and resolve integration-related problems
• Oversee and track Power BI requests
• Maintain clear and consistent communication with the development team
• Organize and participate in support meetings when required 

Team: Project Manager, Product Owner, 5 Developers, 2 QA Engineers, Technical Writer, Designer, Business Analyst. You will work as part of an established project team and closely collaborate with both technical and non-technical stakeholders. 

Schedule: This is a full-time position requiring 40 hours of work per week. Your regular weekly schedule will be Monday to Friday from 8 am to 5 pm EST (this is 15.00 - 24.00 Kyiv time)    

We offer:  

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.   
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology! 

Need more information? Welcome!