Jobs at Djinni

Phoenix Games is an innovative technology company building next-generation iGaming and Web3 products for a global audience. We combine technology, AI, blockchain, and digital assets to create scalable products and new business opportunities in the global gaming industry.

We're looking for a Finance Manager / Financial Analyst who can combine strong financial management with analytical thinking and help us make better data-driven business decisions as the company grows.

What You'll Do

• Manage day-to-day financial operations and financial reporting.
• Prepare monthly and quarterly management reports.
• Build and maintain financial models, budgets, forecasts, and cash flow plans.
• Analyze revenue, expenses, profitability, and business performance.
• Monitor budgets and identify deviations, risks, and opportunities.
• Prepare financial forecasts and scenario analyses to support strategic decisions.
• Track key financial and operational KPIs.
• Work with management to evaluate business initiatives and investments.
• Support planning and budgeting processes across departments.
• Analyze financial data and translate it into clear business recommendations.
• Coordinate with accounting, legal, operations, and external financial partners.
• Improve financial processes, reporting, and internal controls.
• Support audits, tax processes, and other finance-related activities when required.

Requirements

• 3+ years of experience in Finance, Financial Analysis, FP&A, or a similar role.
• Strong understanding of financial statements and accounting principles.
• Strong Excel / Google Sheets skills.
• Experience building financial models and forecasts.
• Experience with budgeting, cash flow management, and financial planning.
• Strong analytical and problem-solving skills.
• Ability to work with large datasets and identify meaningful trends.
• Excellent attention to detail and ownership mindset.
• Ability to communicate financial insights clearly to non-financial stakeholders.
• Upper-Intermediate English or higher.

Nice to Have

• Experience in iGaming, Gaming, FinTech, SaaS, or Web3.
• Experience with international companies and multi-currency operations.
• Familiarity with crypto and digital asset transactions.
• Experience with BI and financial reporting tools.
• Knowledge of financial automation and modern accounting platforms.
• Experience in a fast-growing technology or product company.

What We Offer

• Fully remote work from anywhere in Europe.
• Long-term B2B cooperation.
• Competitive compensation in EUR or USD.
• Annual salary reviews.
• Performance-based bonus program.
• Annual company bonus.
• 25 paid vacation days.
• Paid sick leave.
• Flexible working hours.
• Home office allowance.
• Laptop or equipment budget.
• Learning & development budget for courses, certifications, and conferences.
• English language lessons.
• Private health insurance.
• Sports and wellness compensation.
• Team-building activities and international company retreats.
• Opportunity to work in a fast-growing international technology company.
• Direct influence on financial strategy and business decisions.
• Career growth opportunities as the finance function scales.

Why Join Phoenix Games?

This role combines financial management, FP&A, and business analytics, giving you the opportunity to influence both day-to-day financial operations and long-term business strategy.

You'll work closely with leadership and cross-functional teams, turning financial data into actionable insights and helping Phoenix Games scale efficiently and sustainably.

If you're a finance professional who enjoys both numbers and business decision-making, we'd love to hear from you.

Phoenix Games is a technology company building next-generation iGaming and Web3 products for a global audience. We develop scalable gaming platforms powered by modern cloud technologies, blockchain, AI, and high-performance backend systems.

As our products continue to grow, we're looking for a QA Engineer who is passionate about quality, enjoys finding edge cases, and wants to help build reliable, high-performance software used by players worldwide.

What You'll Do

• Develop and execute comprehensive test strategies for web applications and backend services.
• Perform functional, regression, smoke, integration, exploratory, and API testing.
• Create, maintain, and improve test documentation, test cases, and checklists.
• Collaborate closely with Developers, Product Managers, and Designers throughout the development lifecycle.
• Identify, document, and track defects while working with the engineering team to resolve issues.
• Participate in sprint planning, backlog refinement, and release activities.
• Validate new features before production releases.
• Contribute to test automation initiatives and quality improvements.
• Help establish QA processes and best practices across the engineering team.

Tech Stack

• Jira
• TestRail
• Postman
• REST API
• Swagger
• SQL
• Git
• Browser DevTools
• Charles / Fiddler
• Selenium / Playwright / Cypress (nice to have)
• CI/CD

Requirements

• 2+ years of commercial QA experience.
• Strong knowledge of software testing methodologies and SDLC/STLC.
• Experience testing complex web applications.
• Experience with API testing.
• Ability to write clear and structured bug reports.
• Experience working in Agile/Scrum teams.
• Basic SQL knowledge.
• Strong analytical and problem-solving skills.
• Attention to detail and ownership mindset.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with automated testing tools (Playwright, Cypress, Selenium).
• Experience testing high-load systems.
• Familiarity with CI/CD pipelines.
• Knowledge of performance or security testing.
• Experience working with cloud environments.

What We Offer

• Fully remote work from anywhere in Europe.
• Long-term B2B cooperation.
• Competitive salary paid in EUR or USD.
• Annual salary reviews.
• Performance-based bonus program.
• Annual company bonus.
• 25 paid vacation days.
• Paid sick leave.
• Flexible working hours.
• Home office budget.
• Laptop or equipment allowance.
• Learning & development budget for courses, certifications, books, and conferences.
• English language lessons.
• Private health insurance.
• Mental health support program.
• Sports and wellness compensation.
• Team-building activities and international company retreats.
• Opportunity to work with AI, Web3, blockchain, and modern cloud technologies.
• Career growth in an international product company with ambitious expansion plans.

Why Join Phoenix Games?

At Phoenix Games, quality is a core part of our engineering culture. You'll work alongside experienced engineers, influence product quality from the earliest stages of development, and help build innovative gaming products used by a global audience.

If you're passionate about software quality and enjoy working in a collaborative, product-focused environment, we'd love to hear from you.

Workload — tbd
Duration — 10 months
Location — Poland

Banking and Finance Job Details Technical 

Requirements: 

10+ years of professional experience across Data Engineering, Data Architecture, Analytics, Artificial Intelligence, or Machine Learning.

- Demonstrated track record of designing and delivering enterprise

-scale data and machine learning platforms within the Microsoft Azure ecosystem. 

- Advanced knowledge of Azure Data Factory, Azure Databricks, Azure Synapse Analytics, Azure Data Lake Storage, Azure Machine Learning, AKS, and Azure DevOps. 

- Practical experience implementing MLOps practices, including ML lifecycle management, model governance, monitoring, and CI/CD automation. 

- Strong understanding of machine learning workflows, feature engineering, model deployment, and responsible AI principles. 

- Solid expertise in data governance, security, regulatory compliance, and metadata management. 

- Proficiency in Python and SQL, with strong hands-on programming capabilities. 

- Experience working with containerization and orchestration technologies such as Docker and Kubernetes. 

- Strong leadership, communication, collaboration, and stakeholder management skills. 

- Fluent business and technical English Required 

Technical Skills: 

- Data Engineering 

- Data analysis 

- AI - Machine learning 

- Microsoft Azure 

- Azure Data Factory 

- Azure Devops 

- Microsoft Azure Synapse 

- CI/CD - Python - SQL - Docker 

- Kubernetes 

Main Responsibilities: 

- Define and design end-to-end data and machine learning architectures using Microsoft Azure.

 - Lead the design and implementation of modern data platforms encompassing data lakes, data warehouses, real-time streaming, and analytics capabilities. 

- Develop scalable ML pipelines covering data ingestion, model training, deployment, monitoring, and automated retraining. 

- Establish MLOps practices, CI/CD standards, governance frameworks, and best practices across data and AI environments. 

- Drive data quality, security, compliance, reliability, and operational excellence across the platform. 

- Partner with business and technical stakeholders to translate business needs into robust, scalable technology solutions. 

- Provide architectural direction, technical leadership, and mentorship to engineering teams. 

- Assess emerging technologies and contribute to the strategic evolution and roadmap of data and AI capabilities. 

About the project Greenfield project Selected specialist will join a greenfield initiative dedicated to developing a next-generation, cloud-native digital banking platform. The program focuses on creating a scalable, modular, API-first, event-driven, and AI-powered ecosystem designed to enable real-time operations, accelerate product innovation, and support sustainable business growth. 

The platform leverages modern Azure services, advanced data technologies, and machine learning capabilities to drive digital transformation at scale. Important: If a candidate successfully completes the recruitment process, they will be required to undergo an identification verification prior to employment. 

This process will include, but is not limited to, a one-time online inspection of a government-issued photo ID, such as a valid ID card, driver’s license, or passport. Client has the right to require MTA (Mandatory Time Away) for up to 10 days per year (usually in December)

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

The role

We're looking for a Staff Engineer / Tech Lead to join our Engineering team. In this role, you'll combine hands-on technical delivery with impact that extends beyond a single team: raising engineering standards, helping teams work through ambiguous problems, and supporting the growth of the engineers around you.

You'll work as part of a team on modernization efforts and new feature initiatives, including AI-related capabilities, and your focus and team assignment may evolve based on where the organization needs expertise most.

Impact in this role spans four areas: hands-on project delivery, engineering excellence across the wider backend, providing direction when problems are ambiguous, and contributing to the growth of the people around you.

This role tends to be the most rewarding for engineers who enjoy being a multiplier for the people around them: unblocking teams, shaping direction together, and growing others along the way, rather than working in isolation or waiting to be told exactly what to do next.

What you will do

• Work hands-on within your team, contributing to the design, development, and delivery of features and technical solutions
• Lead technical modernization efforts within your team while enabling delivery of new functionality, including AI-related features
• Raise engineering standards and practices across the backend, and help solve problems shared across multiple teams
• Help teams turn ambiguous, poorly defined problems into a clear plan of action when experience or confidence is lacking
• Contribute to the growth of engineers around you through mentoring, input into personal development plans, and recommendations on skills, resources, or courses
• Balance hands-on delivery with acting as an enabler for other engineers and processes, rather than simply directing others' work

What you bring

• Expert-level backend engineering skills in C# / .NET
• Solid experience with automated testing, DevOps practices, and working with databases
• A strong product mindset - understanding of the business and product context behind technical decisions
• Proven ability to work autonomously and collaborate as a peer with senior engineers, without needing tasks broken down for you
• Comfort with responsibilities beyond pure technical delivery, such as mentoring, cross-team collaboration, or representing the team on broader initiatives
• Strong communication skills and an Upper-intermediate (B2) or higher level of English

Nice to have

• Hands-on experience building or integrating AI-related features
• Experience with system design and architecture-level decision-making

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your well-being

• Medical insurance and Wellness Package for sport-related activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off

Extra perks

• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Central Financial Business Partners team is looking for a new member with excellent communication and analytical skills as well as profound knowledge of MS Office for taking active part in various central projects and initiatives.

• Responsibilities:

  1) active participation in global Financial Forecast automation project: collection of requirements, communication with different stakeholders, development teams etc.
  2) taking part in other central projects related to Financial Business Partners Organization and the whole company
  3) Communication with different streams (Internal development team, Project Management Officers, Billing and Invoicing specialists, Contracting, Delivery, Revenue Control etc.)
  4) Internal guidelines preparation
  5) Conducting and organizing trainings for Financial Business Partners and other streams
  6) Financial Analytics preparation for different requests

   

• Mandatory Skills Description:

  1) 3+ years of experience in Finance, Controlling preferably in IT outsourcing company
  2) knowledge and practical experience in Management Accounting (Financial Budgeting, Forecasting)
  3) knowledge of Financial Accounting
  4) participation in the internal automation and improvements projects
  5) Excellent presentation, communication (oral & written), and relationship building skills
  6) Ability to learn quickly and work efficiently without supervision
  7) Advanced MS Office user (especially Excel, PowerPoint, Visio)
  8) English - Upper Intermediate

   

• Nice-to-Have Skills Description:

  1) Financial Certification: completed or in progress (ACCA, CFA, CIMA etc.)
  2) working experience with Tableau, Jira, Confluence, VBA
  3) leadership, goal oriented, analytical mindset, excellent time management

   

• Languages:
  • English: B2 Upper Intermediate
  • Ukrainian: C1 Advanced

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Ukraine

Responsibilities

• Respond to incidents according to playbooks 
• Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions

• Contribute to infrastructure automation and internal Support tools development

  

Requirements

• At least 1 year of experience in a similar position such as NOC/Tech Support engineer
• Hands-on AWS cloud experience 
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding 
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles 
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage

• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

   

What Success Looks Like in Year One

• You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to perform efficient root cause analysis and reduce investigation time during incidents.
• You demonstrate confident hands-on experience with the core monitoring toolset, including Datadog, CloudWatch, Grafana, Zabbix, and PagerDuty. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements.
• You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by going beyond alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify root causes, distinguish false positives from real issues, improve alerting quality based on your findings, and help translate this ownership mindset across the team.
• You take effective ownership of customer issues, coordinate confidently with internal and external stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs.
• You can confidently act as the main engineer on shift, support new team members during their ramp-up, and help your shift partner follow the team’s operational flow, communication standards, and escalation process.

• You have successfully achieved the AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications aligned with your professional growth path.

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for an AI Engineer (Senior level or strong Middle) to join our team and work directly with startup's Data Science and R&D teams. This is a hands-on, delivery-focused role where you will own projects end-to-end, from early design to production deployment.

The role is focused on building production-grade Generative AI systems on AWS, especially RAG pipelines, agent-based workflows, and LLM-powered backend services. This is not a pure research or model training role, it’s about designing and shipping reliable systems under real constraints.

📍 Work location: remote from Ukraine.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

• Build and deliver production-ready GenAI systems on AWS, including RAG pipelines, retrieval logic, and LLM-based services
• Design and implement agent-based or multi-step workflows for real use cases (not just prototypes)
• Work closely with Solution Architects, DevOps, and client teams to turn ideas and POCs into scalable systems
• Deploy, monitor, and improve ML/LLM systems in production, focusing on performance, cost, and reliability
• Work with AWS services such as Bedrock, OpenSearch, Lambda, S3, DynamoDB, SageMaker, and CloudWatch
• Adapt existing ML or GenAI code into production environments when needed
• Continuously improve system quality, including retrieval performance, output consistency, and evaluation approaches

• Operate in a fast-paced, project-based environment where you may own a project as the main engineer

   

Requirements

• Strong hands-on experience building and deploying AI / GenAI systems in production
• Solid experience with AWS in real projects (not just Console usage), including working with services like Bedrock, OpenSearch, Lambda, S3, or similar
• Experience building RAG systems in practice, including retrieval logic, vector databases, and output quality improvements
• Experience working with LLM frameworks or tools such as Amazon Bedrock, OpenAI, LangChain, or LlamaIndex
• Strong Python skills and a good understanding of backend system design
• Experience designing multi-agent systems or more complex orchestration workflows
• Experience with vector databases (OpenSearch, pgVector, Pinecone, etc.)
• Comfort working in fast-moving environments with short project cycles (weeks to a few months)
• Strong communication skills and ability to work directly with clients and cross-functional teams
• Ability to clearly explain technical decisions, limitations, and trade-offs in English (written and spoken)
• Experience with AWS Bedrock advanced features (e.g. Knowledge Bases, agent orchestration) - an advantage 
• Experience with Kubernetes, Docker, IaC Terraform and CI/CD pipelines  - an advantage 

• Background in Machine Learning or Data Science (including model training or fine-tuning)  - an advantage

   

What Success Looks Like in Year One

• Within 12 months, you are independently owning and delivering production GenAI systems on AWS, from initial design through deployment and iteration
• Working directly with customers and making clear architectural decisions around performance, cost, and reliability

• You are comfortable taking an ambiguous problem, turning it into a working system end-to-end, and explaining the trade-offs behind your approach

   

Why Join Automat-it?

Be at the Forefront of Cloud Innovation

Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.

Work on Meaningful, Large-Scale Impact

We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.

Accelerate Your Career Trajectory

In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have:

• Clear Progression: Defined career paths from engineering to leadership.
• Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
• Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.

Thrive in a Culture of Excellence

We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.

Global Reach, Boutique Feel

With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

Job Description

Experience in Software Testing: 4+

Experience in Test Automation: 1+

Experience guiding junior/middle QA engineers and driving the testing activities.

Functional Testing
Basic understanding of HTTP, REST APIs, tools like Postman, Swagger, and browser dev tools
Software design basics - OOP, Page Object Model
Hands-on experience with different types of test automation
Excellent communication skills
Analytical mind and problem-solving aptitude

Experience in software QA methodologies, tools and processes
Proven test design skills
Deep understanding of modern test automation patterns and standards
Understanding of OOD
Effective time management
Fluent in spoken and written English

Will be a plus:

CI/CD setup experience

Personal Qualities:

Proactive with a strong sense of urgency and competitive drive
Enthusiastic communicator
Adaptable
Embraces change
Collaborative team player
Customer service minded
Strong attention to detail, organized and goal-oriented
 

Job Responsibilities

Participate in the creation of critical project-level artifacts
Create/improve custom frameworks and tools (.Net stack)
Perform code review
Investigate issues to provide accurate and reproducible info to the dev team
Strictly follow QMS procedures and processes
Provide status reports on time
Participate in QA Initiatives, collaborate with other test engineers
 

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

We are hiring a Support Agent to join our core team to replace a departing team member.

About the role

- Support for 2 iGaming products

- Work with chats, tickets, pending transactions, and sportsbook escalations

- Help identify and prevent fraud and abuse

- Rotating day and night shifts, 2/2

- 12-hour shifts, with 3 × 20-minute breaks

- Approximately 15 working days / 15 days off per month

- Around 6–8 night shifts per month

- 3-month probation period

- $1,000 fixed salary

- KPI bonuses based on monthly performance review, available after probation

Requirements

- B2+ English

- Fluent Ukrainian

- Previous experience in online casino/sportsbook customer support

- Understanding of blockchain and cryptocurrency transactions

- Strong attention to detail and responsible approach to support tasks

- Long-term readiness to work night shifts (approximately 5–7 per month)

What we offer

- Paid vacation after probation

-x2 payment for additional shifts and shifts on public holidays

- Laptop provided for work

- Clear and transparent working processes

- Friendly, supportive team atmosphere

- Opportunity to grow within the core support team after scale

We’re looking for someone who

- Can work independently and make sound decisions

- Is comfortable working with sensitive financial and player-related cases

- Can quickly learn internal tools and processes

- Is reliable and comfortable with a rotating day/night schedule

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Domain: Banking & Finance
Experience: 10+ years
Project Duration: September 1, 2026 – June 29, 2027
Format: Remote
Location: Poland

About the Project

We are looking for a Data & Machine Learning Architect to join a greenfield initiative focused on building a next-generation, cloud-native digital banking platform.

The project aims to create a scalable, modular, API-first, event-driven, and AI-powered ecosystem supporting real-time operations, faster product innovation, and sustainable business growth.

The platform will leverage modern Microsoft Azure services, advanced data technologies, and machine learning capabilities to enable digital transformation at scale.

Responsibilities

• Define and design end-to-end data and machine learning architectures using Microsoft Azure
• Lead the design and implementation of modern data platforms covering data lakes, data warehouses, real-time streaming, and analytics
• Develop scalable ML pipelines covering data ingestion, model training, deployment, monitoring, and automated retraining
• Establish MLOps practices, CI/CD standards, governance frameworks, and best practices across data and AI environments
• Ensure data quality, security, regulatory compliance, reliability, and operational excellence across the platform
• Collaborate with business and technical stakeholders to translate business requirements into robust and scalable technology solutions
• Provide architectural guidance, technical leadership, and mentorship to engineering teams
• Evaluate emerging technologies and contribute to the strategic roadmap for data and AI capabilities

Requirements

• 10+ years of professional experience across Data Engineering, Data Architecture, Analytics, Artificial Intelligence, or Machine Learning
• Proven experience designing and delivering enterprise-scale data and machine learning platforms within the Microsoft Azure ecosystem
• Advanced knowledge of Azure Data Factory, Azure Databricks, Azure Synapse Analytics, Azure Data Lake Storage, Azure Machine Learning, AKS, and Azure DevOps
• Practical experience implementing MLOps practices, including ML lifecycle management, model governance, monitoring, and CI/CD automation
• Strong understanding of machine learning workflows, feature engineering, model deployment, and responsible AI principles
• Solid expertise in data governance, security, regulatory compliance, and metadata management
• Strong hands-on programming skills with Python and SQL
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Strong leadership, communication, collaboration, and stakeholder management skills
• Fluent business and technical English

Tech Stack

• Data Engineering
• Data Analysis
• AI / Machine Learning
• Microsoft Azure
• Azure Data Factory
• Azure Databricks
• Azure Synapse Analytics
• Azure Data Lake Storage
• Azure Machine Learning
• Azure DevOps
• CI/CD
• Python
• SQL
• Docker
• Kubernetes

Project Details

• Start date: September 2026
• Duration: 10 months
• Project type: Greenfield
• Verification process: Technical interview + project interview

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.