Support Agent

We are hiring a Support Agent to join our core team to replace a departing team member.

About the role

- Support for 2 iGaming products

- Work with chats, tickets, pending transactions, and sportsbook escalations

- Help identify and prevent fraud and abuse

- Rotating day and night shifts, 2/2

- 12-hour shifts, with 3 × 20-minute breaks

- Approximately 15 working days / 15 days off per month

- Around 6–8 night shifts per month

- 3-month probation period

- $1,000 fixed salary

- KPI bonuses based on monthly performance review, available after probation

Requirements

- B2+ English

- Fluent Ukrainian

- Previous experience in online casino/sportsbook customer support

- Understanding of blockchain and cryptocurrency transactions

- Strong attention to detail and responsible approach to support tasks

- Long-term readiness to work night shifts (approximately 5–7 per month)

What we offer

- Paid vacation after probation

-x2 payment for additional shifts and shifts on public holidays

- Laptop provided for work

- Clear and transparent working processes

- Friendly, supportive team atmosphere

- Opportunity to grow within the core support team after scale

We’re looking for someone who

- Can work independently and make sound decisions

- Is comfortable working with sensitive financial and player-related cases

- Can quickly learn internal tools and processes

- Is reliable and comfortable with a rotating day/night schedule