Jobs at Djinni

Project description

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.
We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities

Develop high-quality software, design, and functional documentation

Provide estimates for specific software feature implementation

Identify, prioritize, and execute tasks in the software development life cycle

Build unit tests for your code

Automate tasks through appropriate tools and scripting

Perform validation and verification testing

Collaborate with internal teams and vendors to fix and improve products

Ensure software is up-to-date with the latest technologies and standards

Skills

Must have

Hard skills:

Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.

Experienced in Linux-based development environments.

Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.

Soft skills:

Capable of effective collaboration within a team setting while also being able to work independently.

Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.

Communicates fluently in English at an Upper-Intermediate spoken level.

Nice to have

Optional ability to research and recommend new technologies, demonstrating rapid adaptability to change.

Optional experience in working with market data and trading environments.

Languages

English: B2 Upper Intermediate

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth. 

We are looking for a creative designer who has unrealistically cool and original ideas, and most importantly, knows how to visualize them. 

Key Responsibilities: 

• Design graphics such as logos, identity styles, brochures, banners, newsletters, and ad graphics for small and medium-sized businesses around the globe. 
• Develop web designs, including landing pages and corporate websites, tailored to client needs. 
• Collaborate with marketing teams to create effective visual materials for campaigns. 
• Adapt and learn new skills to tackle a wide range of creative tasks. 

• Ensure timely delivery of high-quality design projects.

   

Requirements: 

• Proven experience in graphic design and web design, supported by a portfolio of completed projects. 
• Proficiency in Figma and other design tools. 
• Strong understanding of branding, layout design, and user-centered web design principles. 
• Proactive and solution-oriented mindset; willingness to learn and undertake diverse tasks. 

• English language skills are a plus but not mandatory 

   

What we offer: 

• Comfortable work environment, remote work. 
• Competitive salary. 
• Paid vacation and sick leave. 
• Healthcare insurance and gym. 
• Sessions with a psychologist.
• Training and useful experience. 
• Work in a young and friendly team. 
• Career opportunities and professional growth. 

About the job

Our client is a fast-growing international fintech company operating at the intersection of crypto, payments, and digital finance.

The company develops innovative crypto payment solutions, including crypto card products, banking and payment services, and other digital financial solutions. Founded two years ago, the company has grown organically from a small founding team into an international, fully remote organization.

With a strong entrepreneurial culture, the company offers a high level of autonomy, direct communication with decision-makers, and significant opportunities for professional growth as the business continues to expand globally.

We are looking for Junior Outbound Sales Representative

Responsibilities

* Research and identify potential customers based on the company’s Ideal Customer Profile (ICP).

* Conduct outbound prospecting through LinkedIn, email, and other channels.

* Generate and qualify leads for the sales team.

* Reach out to potential clients and create interest in company products.

* Schedule qualified meetings for Account Executives.

* Use tools such as LinkedIn Sales Navigator and Apollo for prospecting.

* Maintain accurate records of outreach activities and leads.

* Achieve monthly meeting booking targets.

Requirements

* Strong communication and interpersonal skills.

* Excellent written and spoken English.

* Proactive, motivated, and result-oriented mindset.

* Ability to work independently in a remote environment.

* Strong research and organizational skills.

* Willingness to learn and develop sales skills.

* Previous experience in sales, lead generation, customer support, or business development is an advantage but not mandatory.

* Interest in fintech, crypto, payments, or technology industries is a plus.

What we offer

* Salary: €1,000–€1,500 gross/month, depending on experience.

* Performance-based bonus system on top of the fixed salary.

* Fully remote work environment.

* Sales tools and subscriptions provided by the company (LinkedIn Sales Navigator, Apollo, etc.).

* Training and support from an experienced sales team.

* Opportunity to develop a career in international B2B sales.

* Fast-growing fintech/crypto environment with global clients.

* Opportunity for rapid professional growth and progression within the company.

Please note that we will only contact candidates who are selected to proceed to the interview stage.

Project Description:

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities:

• Develop high-quality software, design, and functional documentation
• Provide estimates for specific software feature implementation
• Identify, prioritize, and execute tasks in the software development life cycle
• Build unit tests for your code
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with the latest technologies and standards

Mandatory Skills Description:

Hard skills:
- Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.
- Experienced in Linux-based development environments.
- Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.

Soft skills:
- Capable of effective collaboration within a team setting while also being able to work independently.
- Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.
- Communicates fluently in English at an Upper-Intermediate spoken level.

Nice-to-Have Skills Description:

• Optional ability to research and recommend new technologies, demonstrating rapid adaptability to change.
• Optional experience in working with market data and trading environments.

Languages:

English: B2 Upper Intermediate

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

• Responsibilities:

  • Develop high-quality software, design, and functional documentation
  • Provide estimates for specific software feature implementation
  • Identify, prioritize, and execute tasks in the software development life cycle
  • Build unit tests for your code
  • Automate tasks through appropriate tools and scripting
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Ensure software is up-to-date with the latest technologies and standards

• Mandatory Skills Description:

  Hard skills:
  - Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.
  - Experienced in Linux-based development environments.
  - Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.
  
  Soft skills:
  - Capable of effective collaboration within a team setting while also being able to work independently.
  - Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.
  - Communicates fluently in English at an Upper-Intermediate spoken level.

The project is for one of the world's famous science and technology companies in pharmaceutical industry, supporting initiatives in AWS, AI and data engineering, with plans to launch over 20 additional initiatives in the future. Modernizing the data infrastructure through the transition to Snowflake as a priority, as it will enhance capabilities for implementing advanced AI solutions and unlock numerous opportunities for innovation and growth.

We are seeking a highly skilled Snowflake Data Engineer to design, build, and optimize scalable data pipelines and cloud-based solutions across AWS, Azure, and GCP. The ideal candidate will have strong expertise in Snowflake, ETL Tools like DBT, Python, visualization tools like Tableau and modern CI/CD practices, with a deep understanding of data governance, security, and role-based access control (RBAC). Knowledge of data modeling methodologies (OLTP, OLAP, Data Vault 2.0), data quality frameworks, Stream lit application development and SAP integration and infrastructure-as-code with Terraform is essential. Experience working with different file formats such as JSON, Parquet, CSV, and XML is highly valued.

• Responsibilities:

  • In-depth knowledge of Snowflake's data warehousing capabilities.
  • Understanding of Snowflake's virtual warehouse architecture and how to optimize performance
  and cost.
  • Proficiency in using Snowflake's data sharing and integration features for seamless collaboration.
  • Develop and optimize complex SQL scripts, stored procedures, and data transformations.
  • Work closely with data analysts, architects, and business teams to understand requirements and
  deliver reliable data solutions.
  • Implement and maintain data models, dimensional modeling for data warehousing, data marts,
  and star/snowflake schemas to support reporting and analytics.
  • Integrate data from various sources including APIs, flat files, relational databases, and cloud
  services.
  • Ensure data quality, data governance, and compliance standards are met.
  • Monitor and troubleshoot performance issues, errors, and pipeline failures in Snowflake and
  associated tools.
  • Participate in code reviews, testing, and deployment of data solutions in development and production environments.

• Mandatory Skills Description:

  • 5+ years of experience
  • Strong proficiency in Snowflake (Snowpipe, RBAC, performance tuning).
  • Ability to write complex SQL queries, stored procedures, and user-defined functions.
  • Skills in optimizing SQL queries for performance and efficiency.
  • Experience with ETL/ELT tools and techniques, including Snowpipe, AWS Glue, openflow, fivetran
  or similar tools for real-time and periodic data processing.
  • Proficiency in transforming data within Snowflake using SQL, with Python being a plus.
  • Strong understanding of data security, compliance and governance.
  • Experience with DBT for database object modeling and provisioning.
  • Experience in version control tools, particularly Azure DevOps.
  • Good documentation and coaching practice.

24PLAY is a game development company from Ukraine, creating games and playable ads in co-development and co-production with partners worldwide.
 

Since 2019, we’ve been bringing together strong production expertise, creative talent, and a deep understanding of games to turn ideas into engaging player experiences. Today, we collaborate with partners such as Ubisoft, Papaya, Octo Games, and others - developing and launching games and playable experiences for global audiences.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Playable Ads Developer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.
   

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Create 2D and 3D playable ads and creatives to promote mobile games
• Develop gameplay mechanics, game logic, animations, and visual effects
  
  Nice to have:
• Experience working with MRAID and understanding of ad network technical requirements for playables
• Experience creating games on any technology/platform (Unity, Flash, etc.)
  
  Our ideal candidate:
• 0,5+ years of experience working with JavaScript
• Experience building web applications or games using 3D graphics libraries (Three.js, Babylon.js, etc.) or experience with 2D JavaScript libraries such as PixiJS or similar
• Experience with JavaScript physics libraries (Ammo.js, Cannon.js, or similar)
• Solid understanding of 2D/3D math (vectors, matrices, dot/cross product)

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.

• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

   

JustMarkets is a global fintech company delivering high-tech trading and investment solutions to millions of clients across 160+ countries since 2012.

We are hiring an Lifecycle Automation Specialist to building and continuously optimizing full-cycle automated communication funnels (Email, App/Web Push, In-App) to drive LTV growth and reduce churn rate.

You will have direct ownership of the automation and communications architecture and an opportunity to drive Retention & LTV, test hypotheses with full autonomy and zero micromanagement.

Responsibilities

• Map and refine the end-to-end client lifecycle journey based on trading behavior, deposit history, risk tolerance, and platform engagement; create dynamic user segmentations based on real-time event tracking
• Design, build, and deploy automated trigger workflows and drip campaigns using modern CRM/Lifecycle tools; Reviewing and evaluating content from a Retention Marketing perspective within the scope of assigned campaigns
• Cross-functional collaboration with Data/BI/Engineering, Product, and Marketing teams to design compelling promotional offers, ensure accurate behavioral event tracking in the CRM, and implement advanced personalization logic using dynamic tags
• Set up structured A/B and multivariate tests for copy, send times, channel preferences, and incentives; track and report on lifecycle KPIs
• Ensure deliverability hygiene (IP warming, domain health, unsubscribe management) and partner with Legal and Compliance to align communications with regulations (GDPR, CAN-SPAM, local frameworks)
• Hands-on work with HTML/CSS templates, adapting responsive designs across diverse devices, and setting up dynamic content for specific audience segments.
• Regular monitoring of retention metrics, analyzing retention trends, and researching bottlenecks in user burnout and fatigue.
• Competitive analysis to track competitor messaging strategies and identify best practices within our niche.
• Preparing and launching regular and special promotional campaigns in compliance with brand guidelines, layout standards, and legal compliance - acting as a backup specialist

Requirements

• At least 3+ years of hands-on experience with B2C focus in designing and building event-driven automated workflows using modern CRM/ESP tools
• Proven experience executing multi-channel messaging strategies across Email, mobile/web Push, In-App messaging
• Deep understanding of how behavioral event data moves (JSON payloads, Webhooks, REST APIs, custom user attributes)
• Solid grasp of domain authentication protocols (SPF, DKIM, DMARC), IP warming strategies, spam filter mechanics, and inbox placement monitoring tools
• Proficiency in HTML/CSS for responsive email layout debugging and experience using dynamic scripting languages to personalize content based on user data
• Strong build retention cohorts, and analyze funnel performance using analytics platforms
• Proven experience in conceptualizing funnel logic and executing lifecycle campaigns across multiple stages (e.g. Onboarding, Retention, Churn Prevention, Reactivation); conceptualize funnel logic; event mapping experience
• Ability to formulate structured hypotheses and conduct rigorous A/B tests
• Advanced segmentation expertise
• Meticulous attention to detail, empathy for the trader journey, data curiosity and experimentation mindset, cross-functional collaboration skills, proactive troubleshooting, and a balance of speed and systemic quality
• Upper Intermediate English level 

Will be a plus

• Experience executing synchronized messaging strategies across SMS, and Messengers (WhatsApp/Telegram)
• Fintech/Financial product domain experience
• Understanding of how AI tools and automation can be leveraged to streamline routine in retention

We offer

• Direct ownership of the automation and communications architecture
• Opportunity to directly drive Retention & LTV and test hypotheses with full autonomy and zero micromanagement
• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

Full Stack .NET Engineer (Voice / Telephony Platform)

We are looking for a .NET Engineer to join a product development team working on a voice communication and conversation analytics platform.

The product supports real-time voice communications, call recording and processing, and integrations with telephony providers, contact center solutions, and CRM platforms.

The role is primarily focused on backend development with C#/.NET. We are looking for an engineer with solid backend expertise who is comfortable working with APIs, integrations, databases, and real-time systems.

Experience in telephony, VoIP, WebRTC, SIP, UCaaS/CCaaS, or contact center solutions would be a strong advantage.

Tech Stack

C# / .NET 6+ · ASP.NET Core · MS SQL · REST APIs · SignalR · WebSockets · Twilio · WebRTC · Azure · React.js / TypeScript

Responsibilities

• Develop and maintain backend services using C# / .NET
• Build new functionality for voice communication and call recording
• Work with end-to-end call flows, including call initiation, routing, recording, storage, and retrieval
• Design, develop, and maintain REST APIs
• Build integrations with telephony providers, communication platforms, contact center systems, and CRMs
• Develop real-time functionality using SignalR, WebSockets, WebRTC, and Twilio
• Work with relational databases and optimize data access
• Troubleshoot issues related to call flows, third-party integrations, and real-time communications
• Improve application performance, reliability, and scalability
• Participate in technical discussions, estimations, and code reviews

• Collaborate with Product, QA, and Engineering teams throughout the development lifecycle

   

Requirements

• 3+ years of commercial software development experience
• Strong commercial experience with C# / .NET
• Good knowledge of ASP.NET Core
• Solid understanding of backend development and client-server architecture
• Experience developing and integrating REST APIs
• Experience with relational databases and SQL
• Good understanding of asynchronous programming and concurrency
• Experience working with integration-heavy and/or real-time systems
• Understanding of software architecture principles, design patterns, and clean code practices
• Experience with Git and modern development workflows

• English — B2+

   

Key Experience

• Experience with telephony, VoIP, UCaaS/CCaaS, contact center, or voice communication products
• Knowledge of SIP and RTP
• Experience with WebRTC
• Experience with call recording, audio/media processing, or real-time media streaming
• Experience with Twilio or similar communication APIs
• Experience with SignalR / WebSockets
• Integration experience with RingCentral, Microsoft Teams, Zoom, Cisco Webex, Avaya, 8x8, Genesys, Five9, or similar platforms
• Experience troubleshooting network, connectivity, or voice communication issues
• Experience with Azure
• Experience with microservices or distributed systems
• Docker and CI/CD experience
• React.js / TypeScript knowledge
• Experience with transcription, speech-to-text, conversation analytics, or AI/NLP solutions

What’s In It for You?

• Career Growth – Opportunities to develop and advance.
• Performance Reviews – Regular feedback and support.
• Work Anniversaries – Special gifts to celebrate milestones.
• Flexible Work – Hybrid or remote (Lviv office available).
• Mentorship – Guidance from experienced professionals.
• Accounting Support – We handle the paperwork.
• Paid Time Off – 18 vacation days + 5 sick days per year.
• Extra Leave – 10 additional days off annually.
• Free Office Lunches – Enjoy meals on us.
• Team Events – Gatherings, gifts, and a welcoming atmosphere.

Job Description

Proven experience as a Data Analyst or Business Analyst, or similar role, with a focus on data products
Solid understanding of data analytics and data engineering concepts
Excellent communication, interpersonal, and presentation skills
Needs strong English language understanding and communication to interface with internal stakeholders
Strong analytical and problem-solving abilities
Knowledge of agile development methodologies (Scrum, Kanban)
Experience with Data Platforms & Data translation requirements for developers

Job Responsibilities

Regular communication with the client and 3rd party managers
Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
Manage the product backlog, ensuring it is clear and transparent to all
Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
Conduct product demonstrations for stakeholders/customers

Department/Project Description

The Client is one of the leaders in medical science for more than 40 years, who committed to solving the challenges that matter most – united by a deep caring for human life. The mission is to advance science for life and transform lives through innovative medical solutions that improve patient lives, create value for end-users, and support the employees and the communities in which the Client operates.

So, choosing a career with our team isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Middle Graphic Designer (sports) to join our team!

Requirements:

- 3+ years of experience in Photoshop, Figma, Blender (Cinema 4D), familiar with Illustrator;
- Constantly looking for new design solutions, when there is nothing to do improves hard skills;
- Reads articles about new design trends;
- Can talk endlessly about what a complimentary color and a closed composition are;
- Is a pro in working with social networks, knows how to get a lot of reactions to stories even in clothes;
- Likes to analyse work even more than relationships with exes;
- Has a portfolio that makes parents proud;
- Knows how to take initiative. always has suggestions for improving the visuals of friends on social networks;
- Knows what responsibility and self-organization are remembers all the birthdays of aunts and uncles and congratulates them without reminders;
- Knows how to work in a team (and not just work).
 

Responsibilities:

- Creating creative posts for social media;
- Work with 3D graphics and create models in accordance with the brand book;
- Work with large, complex tasks to update the visual communication of the company’s social media;
- Work with large, complex tasks to create an identity for newsworthy events in the world of sports and casinos;
- Development of templates;
- Working with existing templates.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided;
- Paid vacations, sick leave, personal events days, days off;
- Referral program — enjoy cooperation with your colleagues and get the bonus;
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
- Rewards program for mentoring and coaching colleagues;
- In-house Travel Service;
- Multiple internal activities;
- Other benefits could be added based on your location.

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

## About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

You'll work in our team, on codebases we own, making the technical calls yourself. Your time splits between client products we build end-to-end and our own internal products.

## The Stack

- Backend — TypeScript is our centre of gravity, with Go on the projects that call for it. We choose the framework per engagement rather than forcing a house standard.

- Data — Postgres almost everywhere. Cloud depends on the client (AWS, GCP).

- Frontend — React + TypeScript.

- Infra — Docker and your own deploys. We have no dedicated DevOps team.

- AI — LLM application work is a regular part of our client projects: retrieval pipelines, embeddings, agentic workflows.

## What You'll Do

- Own backend services end-to-end — architecture, implementation, deployment, and what happens when they break.

- Write mostly TypeScript, and Go where the project calls for it. Different engagements make different choices; you'll be comfortable in both.

- Design data models, schemas, and APIs on Postgres — and know when the database should be doing the work.

- Build the React/TypeScript frontend for the features you ship. You take a feature all the way through the UI, not just to the API boundary.

- Ship your own work to production: Docker, CI/CD, environments. There's no DevOps team to hand it to.

- Build LLM-backed features on real client products — retrieval, embeddings, agentic workflows, Claude and similar APIs.

- Make the technical decisions. Pick the framework, shape the architecture, choose the tradeoffs, and defend them in review.

- Move between projects — client products and our own — across different domains and constraints.

- Talk directly to clients and to the founder. No layers in between.

- Use AI-assisted development tools (Claude Code, Cursor, GitHub Copilot) as part of your daily workflow.

## What We're Looking For

- 6+ years building and running production backend systems

- Deep TypeScript on the server, not just in components — you know where the type system earns its keep

- Production Go experience, or enough depth to get there quickly — some of our projects are Go and you'll be expected to work in them

- Strong Postgres: schema design, query performance, migrations

- Solid React and TypeScript on the frontend — enough to build and ship a complete feature without a frontend engineer alongside you

- API design experience (REST, gRPC, or GraphQL) and an opinion on when to reach for which

- Comfortable owning your own deployments — Docker, CI/CD, cloud environments (AWS or GCP)

- A track record of shipping without a detailed spec and without process handed to you

- Comfort working in the US timezone (overlapping working hours required)

- Upper-Intermediate or higher English

- Ability to own and drive features independently with minimal supervision

Nice to have

- Hands-on experience with vector search and embeddings — pgvector, Qdrant, Pinecone, whatever you've used. Side projects and weekend experiments count; commercial experience is not required here.

- Experience building on LLM APIs — RAG, tool use, agents, evals.

- Depth in more than one backend language or ecosystem.

- Early-stage or agency background: greenfield work, shifting requirements, direct client contact.

## What We Offer

- Competitive salary above market average

- Fully remote work

- Flat structure — you talk directly to the founder and to clients, no middle management

- Real technical ownership: you make the architecture decisions on the systems you build

- Diverse and technically challenging projects

- Modern AI-powered development workflow

- Small team culture — your voice matters, your code ships

- Paid vacation and sick leave

- Flexible schedule within the US timezone overlap

- Professional and career growth through real ownership, not courses and certificates

## How to Apply

Send your CV with a brief note about a backend system you're most proud of — what it had to handle, and what you'd build differently now.

Mobilunity is looking for a Field Service Team Lead / Technician for our client from Poland, an international technology company operating across retail, fintech, payment solutions, and IT services.
The company develops and implements technology solutions for the retail sector, integrates IT systems and infrastructure, and provides software development, technical support, and IT outsourcing services.

About the Role

We are looking for a technical professional who can combine hands-on technical expertise with team leadership and coordination.
The role involves field-based work across Kyiv and the Kyiv region, directly at client locations, with a focus on IT and POS infrastructure.

Responsibilities:
 

• Manage and coordinate a small team of technical specialists.
• Plan and coordinate field visits and routes.
• Diagnose, repair, and maintain IT and POS infrastructure at client locations.
• Troubleshoot and resolve hardware, software, and LAN/Wi-Fi issues.
• Work with basic hand and power tools.
• Communicate and coordinate with the Polish headquarters in English or Polish.

Requirements:
 

• Previous experience managing or coordinating a technical team.
• Valid Category B driving license.
• Practical troubleshooting and diagnostic skills across hardware, software, and LAN/Wi-Fi.
• Basic experience working with hand and power tools.
• Willingness to work in the field across Kyiv and the Kyiv region.
• English or Polish sufficient for professional communication with the Polish headquarters.

In return we offer:
 

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!