Jobs at Djinni

📍 Location: Warsaw, Poland — Office
🕘 Schedule: Monday–Friday, 09:00–18:00

What you’ll do:

• Develop and grow key Affiliate partnerships
• Acquire major affiliates and media buying teams
• Negotiate and close commercial deals
• Drive FTD and deposit KPIs
• Analyze GEO performance, market trends, and competitors
• Mentor Junior and Middle Affiliate Managers
• Contribute to the growth strategy across Uzbekistan, Azerbaijan, Turkey, and Bangladesh

What we’re looking for:

• 3+ years of experience in iGaming Affiliate Marketing
• Proven successful cases and strong performance results
• Strong negotiation and business development skills
• An established network of Affiliate partners
• Good understanding of iGaming economics and key performance metrics
• English B2–C1

What we offer:

• Competitive fixed salary
• One of the strongest performance-based bonus systems on the market
• Freedom and ownership in developing your GEOs
• A strong international iGaming team
• Real career growth opportunity toward Head of Affiliates

Interested? Let’s connect! Send us a message and we’ll be happy to share more details.

About Flamingo

Flamingo is revolutionizing the Managed Service Provider (MSP) industry with an AI-driven, open-source platform for IT and security. Our goal is to empower MSPs with automation, optimization, and scalability tools to enhance their operations. 

Role Overview

As a Senior Back-end Engineer (Java) at Flamingo, you will design and develop scalable, high-performance back-end services and APIs using Java and Spring Boot. You will be responsible for implementing event-driven microservices, optimizing system performance, and ensuring high availability as we scale our platform. Your expertise in processing high-volume logs and integrating multiple data sources will be critical to building a robust and efficient system.

Key Responsibilities

• Design and develop scalable backend services and APIs using Java (Spring Boot).
• Architect and implement event-driven microservices with Kafka and RabbitMQ.
• Process and analyze high-volume logs efficiently to ensure scalability and real-time insights.
• Integrate and manage multiple data sources, including SQL, NoSQL, and streaming data.
• Optimize database performance using PostgreSQL, Redis, and Elasticsearch.
• Implement authentication and authorization mechanisms with OAuth, JWT, and Keycloak.
• Collaborate with front-end and DevOps teams to build a seamless and resilient system.
• Ensure code quality through automated testing, CI/CD pipelines, and best engineering practices.

Qualifications

Must-Have:

• 5+ years of experience in backend development with Java and Spring Boot.
• Experience in microservices architecture, including event-driven systems (Kafka, RabbitMQ).
• Strong knowledge of RESTful APIs, GraphQL, and WebSockets.
• Experience processing high-volume logs and working with log management tools (ELK stack, Loki, Fluentd, OpenTelemetry).
• Experience working with multiple data sources, including relational (PostgreSQL) and non-relational (Redis, Elasticsearch) databases
• Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS/GCP).
• Understanding of security best practices in backend development.

Nice-to-Have:

• Experience with functional programming in Java or Scala.
• Familiarity with distributed tracing (e.g., Jaeger, Zipkin) for microservices.
• Knowledge of cloud-native architectures and serverless frameworks.
• Exposure to message queues and event sourcing.

Why Join Flamingo?

• High-impact role: As a back-end engineer, your contributions will directly shape Flamingo’s product and technology.
• Innovative Tech Stack: Work with cutting-edge open-source technologies in AI, automation, and security.
• Remote-first Culture: Flexibility to work from anywhere while collaborating with a top-tier team.
• Mission-Driven Company: Join a team passionate about disrupting the MSP industry and making enterprise-grade security and IT automation accessible to all.

Job Summary

We are seeking a highly organized and detail-oriented professional to support project planning, execution, and control. This role combines the functions of a coordinator and junior project manager and requires strong communication skills, multitasking, and a proactive approach to problem solving.
The primary objective of this position is to ensure the smooth running of projects by coordinating teams, monitoring deadlines, maintaining documentation, and supporting communication with clients and stakeholders.

Key Responsibilities:
- Assist in planning and tracking project progress to ensure adherence to deadlines and key milestones.

- Communicating complex information in a clear and understandable manner.

- Communicating and collaborating with internal and external teams to ensure completion of tasks and alignment with project objectives.

- Monitoring data quality and promptly escalating risks or issues that may impact scope, timelines, or quality.

- Providing regular project updates to clients and stakeholders, aligning expectations, and ensuring transparency.

- Maintaining and updating key project documentation: budget reports, trackers, meeting minutes, delivery schedules.

- Monitoring production KPIs (speed, quality), conducting random quality checks to maintain consistent results.

- Identifying and escalating scope changes at client request to the appropriate internal teams.

- Organizing and conducting meetings with the team/clients to agree on goals, discuss issues, and discuss project status.

- Assisting in resolving project issues and optimizing work processes to improve efficiency.

Requirements:

- Higher education in business, IT, or a related field (preferred)
- Experience in project coordination, operations, or support
- Understanding of the project lifecycle and basic Project Management principles
- Excellent planning, organization, and multitasking skills
- Strong communication skills, ability to clearly communicate information
- Ability to handle risks and problems, results-oriented
- Experience with project management tools (JIRA, Trello, Asana)
- Skills in working with spreadsheets, reports, and calculations
- Mandatory language requirements

Fluency in English and Russian/Ukrainian (oral and written)
will be an advantage

• Experience in data annotation or markup;
• Understanding of Agile/Scrum, Kanban;
• Experience working with cross-functional teams;
• Basic knowledge of IT processes and software development.
   

Keymakr is a leading provider of high-quality data annotation services for machine learning and artificial intelligence applications. We specialize in delivering accurate and scalable annotation solutions that empower businesses to develop cutting-edge AI models. Our team is dedicated to excellence, innovation, and customer satisfaction.

We are looking for a motivated Junior Python Software Engineer to help build, maintain, and improve internal tools and services. This role offers a great opportunity to grow your technical skills while contributing to real-world projects and automation processes.

Technical Skills:

• 2+ years of experience in Software development  
• 1+ years of practical experience with Python.
• Knowledge of RESTful API design and implementation.
• Experience in scripting and automating workflows, including working with APIs for task automation.
• Understanding of software design principles, particularly SOLID.
• Basic knowledge of Linux systems and familiarity with the Linux command line.
• Proficiency with version control systems (e.g., Git, GitHub, Bitbucket).
• Practical experience with web frameworks like Flask, Django, or FastAPI.
• Familiarity with Celery, Redis, and RabbitMQ.
• Hands-on experience with containerization tools like Docker.
• Skilled in writing unit and integration tests.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP)

Problem-Solving Skills:

• Strong analytical thinking and problem-solving capabilities.
• Ability to debug, troubleshoot, and optimize code effectively.

Nice-to-Have Skills:

• Basic understanding of frontend technologies (HTML, CSS, JavaScript).
• English at an intermediate level or higher (to read and understand technical documentation).
• Familiarity with Agile development methodologies.
• Understanding of CI/CD pipelines and DevOps practices.

Responsibilities:

• Developing and maintaining tools and applications for the company’s infrastructure.
• Designing, supporting, and maintaining internal services.
• Transforming and storing data in various formats (e.g., JSON, XML, CSV).
• Automating workflows using APIs.
• Researching, configuring, and integrating third-party software into company processes.
• Providing general IT support and troubleshooting.

Our client is a product-driven iGaming startup developing a new White Label product for a Tier-1 market.

The project is currently in the final stages of development ahead of launch, with a small core team already in place. We are now looking for a CRM/Retention Lead to take ownership of the CRM and retention function and contribute directly to the product’s growth from the early stages.
 

Key Responsibilities

• Develop and implement CRM and retention strategies for key Tier-1 markets.
• Own retention, reactivation, and LTV growth initiatives.
• Develop, launch, and optimize CRM campaigns across multiple communication channels.
• Build and optimize user segmentation, personalization, and automated communication flows.
• Develop and optimize CRM funnels and trigger-based communications throughout the user lifecycle.
• Track and analyze key CRM and business metrics, including Retention, LTV, ARPU, Conversion Rate, and other relevant KPIs.
• Analyze campaign performance, identify growth opportunities, and continuously optimize results.
• Collaborate closely with Product, Analytics, Marketing, VIP, and other teams.
• Develop CRM tools, processes, and best practices within the company.
• Take ownership of the CRM/Retention function and help shape the direction of the product.
   

Requirements

• Hands-on experience in iGaming is a must.
• Proven experience as a CRM Lead / CRM Manager / Retention Manager. 
• Strong understanding of CRM, Retention, and Lifecycle Marketing.
• Practical experience with user segmentation, trigger-based communications, personalization, and CRM funnels.
• Strong analytical skills and a data-driven approach to decision-making.
• Solid understanding of key metrics such as Retention, LTV, ARPU, Conversion Rate, and other CRM KPIs.
• Hands-on experience with CRM platforms and marketing automation tools.
• Strong ability to build and optimize CRM processes.
• Excellent communication and cross-functional collaboration skills.
• Ability to work independently, take ownership, and drive results.
   

What We Offer

• Office-based position in Limassol or fully remote.
• Competitive compensation paid in USDT.
• Paid vacation and sick leave.
• Opportunity to join a product at the pre-launch stage and directly contribute to its growth.
• High level of ownership and strategic influence.
• Opportunity to build and develop the CRM/Retention function from the ground up.
• Direct impact on product growth and company scaling.

Business Development Manager — iGaming

We’re scaling the 100FTD media buying team and looking for an experienced Business Development Manager who understands how the Spend Model works, knows how to build strategic partnerships, and can negotiate top-tier deals with advertisers.

We’re a product-driven iGaming team with our own infrastructure, deep traffic expertise, and fast internal processes. We focus on results, efficiency, and long-term partnerships — without unnecessary bureaucracy.

What you’ll do

• Build and develop long-term relationships with direct advertisers, operators, and iGaming brands
• Source and negotiate new partnerships with white-label / licensed advertisers
• Work with the Spend Model, understand its economics, and negotiate competitive commercial conditions
• Identify new brands, GEOs, and business opportunities for our media buying team
• Negotiate rates, budgets, KPIs, commission structures, and other partnership terms
• Manage the full BD cycle — from the first contact and negotiations to launch and scaling
• Work closely with Media Buying, Account Management, and Operations teams
• Monitor existing partnerships and identify opportunities to increase volumes and renew deals
• Represent the company at industry events, conferences, and online meetings

• Maintain a strong pipeline of potential advertisers and consistently bring new opportunities

   

What we’re looking for

• 2+ years of experience as a BDM / Business Development Manager in iGaming
• Strong understanding of the gambling / online casino industry
• Proven experience working directly with advertisers, operators, brands, or affiliate programs
• Hands-on experience with the Spend Model is a strong priority
• Good understanding of traffic acquisition, media buying, and key iGaming metrics
• Strong negotiation and communication skills
• Ability to independently find, approach, and close new partners
• Portuguese — fluent / professional level
• English — confident communication level
• Existing network of iGaming contacts will be a strong advantage

• Result-oriented mindset and ability to work with commercial targets

   

What we offer

• Work with an experienced in-house iGaming media buying team
• Direct access to the media buying team and fast decision-making
• Opportunity to work with white-label and licensed advertisers
• Competitive, individually negotiated compensation
• Performance-based bonus system
• Flexible working format
• International team and global GEO coverage
• Opportunity to attend major iGaming conferences and industry events

• Long-term cooperation with significant room for growth

   

Why 100FTD?

We don’t just bring traffic — we build scalable and sustainable partnerships.

Our media buying team has its own infrastructure, strong expertise across multiple traffic sources and GEOs, and the ability to scale successful campaigns quickly.

If you already understand the iGaming ecosystem, know how the Spend Model works, and have a strong network of advertisers, we’d love to meet you.

We're looking for a Facebook Setup Specialist to prepare and maintain high-quality setups for our media buying team.

Responsibilities:

• Build Facebook setups using purchased assets and consumables.
• Deliver fully prepared setups to media buyers.
• Maintain accurate records of setups and consumables.
• Monitor inventory levels and ensure a continuous supply of required assets.
• Keep a stable volume of ready-to-use setups available for the buying team.

• Work closely with media buyers to ensure uninterrupted campaign launches.

   

Requirements:

• Understanding of Facebook setup structure.
• Experience working with Facebook-related assets (accounts, Business Managers, Pages, profiles, proxies, antidetect browsers, etc.).
• Strong organizational and record-keeping skills.
• Attention to detail and a high level of responsibility.
• Ability to handle repetitive operational tasks efficiently.

• Previous experience in iGaming or affiliate marketing is a strong advantage.

   

What we offer:

• Opportunity to join a fast-growing in-house iGaming team.
• Fully remote position.
• Competitive salary.
• Career growth opportunities.
• Well-established internal processes and a supportive team.

We're looking for a Farmer / Facebook Setup Specialist to prepare, maintain, and partially farm high-quality Facebook setups for our media buying team.

Responsibilities

• Build and prepare Facebook setups using purchased assets and internally farmed resources.
• Warm up and maintain Facebook profiles, Business Managers, Pages, and other assets.
• Prepare ready-to-use setups and transfer them to media buyers.
• Monitor the health and quality of setups, replacing blocked or low-quality assets when needed.
• Maintain accurate records of setups, consumables, and inventory.
• Ensure a stable pipeline of ready-to-launch setups for the buying team.
• Work closely with media buyers to support uninterrupted campaign launches.

Requirements

• Understanding of Facebook account structure and setup creation.
• Experience working with Facebook assets, including:
  • Business Managers;
  • Ad Accounts;
  • Facebook Profiles;
  • Pages;
  • Proxies;
  • Anti-detect browsers.
• Basic understanding of account farming and asset warming processes.
• Strong organizational and record-keeping skills.
• High attention to detail and responsibility.
• Ability to efficiently handle operational and repetitive tasks.
• Previous experience in iGaming or affiliate marketing will be a strong advantage.

What We Offer

• Opportunity to join a fast-growing in-house iGaming media buying team.
• Fully remote position.
• Competitive salary.
• Career growth opportunities.
• Well-established internal processes and experienced colleagues.
• Long-term cooperation in a performance-driven environment.

ProArea Digital Agency is a team of experts who develop solutions for professional services, commerce, fintech, telecom, energy, and enterprise companies. We use best practices in software development and help clients build products ranging from startup MVPs to large-scale business-critical systems.
 

Key facts:

✓ Our main value is comfort and the first principle is “Don't nag” (Не нуди);
✓ We’ve received awards on Clutch and Behance for our development and design work;
✓ We work only with interesting projects and competent customers;
✓ We constantly improve our skills and expertise;
✓ We believe it’s important to work hard and play hard.

For more information, please visit our website: proarea.com
 

What we offer

Being a member of the ProArea team means:

• Flexible working schedule;
• Fully remote work;
• Long-term projects;
• Competitive compensation;
• 24 vacation days and sick days;
• Corporate English courses;
• Weekly team activities;
• Strong engineering culture and knowledge sharing;
• Friendly team and supportive environment.
   

About the Project

We are looking for a Senior Java Engineer with strong Keycloak and IAM experience to join our team.

You will work on a technically challenging international project involving backend development, identity management, system integrations, and security-focused functionality.

Location: EU or Ukraine (remote)
English: B2+
Workload: Full-time
 

Responsibilities

• Develop and maintain backend functionality using Java;
• Work with Keycloak-based identity and access management solutions;
• Configure and customize authentication and authorization functionality;
• Develop and maintain integrations with internal and external systems;
• Work with APIs and modern authentication protocols;
• Participate in architecture and technical decision-making;
• Contribute to application security and access-control practices;
• Work with containerized environments and CI/CD processes;
• Conduct code reviews and maintain high engineering standards;
• Collaborate with an international development team.
   

Skills Required

• 5+ years of commercial software development experience;
• Strong commercial experience with Java;
• Hands-on experience with Keycloak;
• Experience customizing Keycloak authentication flows and/or UI/themes;
• Good understanding of Identity and Access Management (IAM);
• Strong understanding of authentication and authorization concepts;
• Experience working with modern authentication protocols and standards;
• Experience designing and integrating REST APIs;
• Experience with Docker and containerized environments;
• Understanding of CI/CD and modern development workflows;
• Good understanding of application security principles;
• Strong problem-solving skills and proactive mindset;
• B2+ English communication skills.
   

Nice to Have

• Experience with Kubernetes;
• Experience with enterprise identity integrations;
• Linux experience;
• Automation or scripting experience;
• Experience with monitoring and logging tools;
• Experience with cloud environments;
• Frontend experience with Angular, React, Vue.js, or similar technologies;
• Experience working with enterprise or security-sensitive systems.
  
  We are looking for someone who
• Takes ownership of their work;
• Is proactive and self-driven;
• Can communicate effectively with international teams;
• Is comfortable working with complex integrations and security-related functionality;
• Enjoys solving challenging engineering problems.

About Us

Peratera is a UK-based fintech company, founded in 2022 and authorised by the FCA as an Electronic Money Institution. We are building a modern, all-in-one payment platform that enables businesses to manage global payments and financial operations seamlessly.

Our solution allows companies to open multi-currency accounts, send and receive payments worldwide, and manage cross-border transactions from a single platform. Our mission is to simplify global finance and remove friction from international business operations.

Your mission

As a Middle Java Engineer, you will be part of the team building and evolving the core services behind our financial platform.

This is a hands-on engineering role where you will have the opportunity to contribute to technical decisions, improve existing solutions, and help shape the future of product.

Your Tech Environment

You will work in a modern, cloud-native stack with clear ownership and no legacy surprises:

• Backend: Java 17+, Spring Boot (Core, Security, Data, Cloud), REST APIs, event-driven services, Camunda
• Infrastructure: AWS (EKS, RDS, CloudWatch), Docker, Kubernetes, GitLab CI/CD
• Data & Messaging: PostgreSQL, AMQP / Kafka-style message brokers, event-driven architecture
• Observability: OpenSearch / ELK, Prometheus / Micrometer, OpenTelemetry (in progress)
• Integrations: Open Banking providers, banking partners, external payment systems

What You’ll Do

• Design, develop, and maintain core platform services, including payment flows, transaction lifecycle, reconciliation, and wallet infrastructure
• Participate in architecture discussions and contribute to technical solutions aligned with the overall platform direction
• Write clean, maintainable, and well-tested code following established engineering standards
• Collaborate with other engineers through code reviews, knowledge sharing, and technical discussions
• Translate business and technical requirements into reliable and scalable backend solutions
• Work closely with Product and DevOps teams to deliver financial features end-to-end
• Contribute to the platform’s evolution toward AI-assisted and data-driven capabilities
• Help improve platform reliability, fault tolerance, observability, and performance at scale

What We’re Looking For

• 3+ years of commercial experience with Java in production environments
• Hands-on experience with the Spring Boot ecosystem and backend application developmentDeep expertise in the Spring Boot ecosystem and distributed systems at scale
• Experience working with distributed systems and developing scalable backend services
• Experience building or supporting financial products, such as payments, wallets, banking, or fintech solutions
• Good understanding of software engineering practices, including clean code, testing, and code reviews
• Strong experience with REST API development and messaging systems
• Comfortable working in a distributed, international team and collaborating asynchronously
• Familiarity with cloud environments, CI/CD pipelines, and observability tooling

Nice to Have

• Previous experience in fintech, banking, payments, EMI, or other regulated financial environments
• Familiarity with payment-related compliance requirements, including PCI DSS
• Exposure to Open Banking providers or integrations with payment schemes
• Experience with Camunda or other workflow orchestration tools
• Fully remote setup with flexible hours and an international, highly skilled team

What You’ll Get

• Competitive, market-aligned compensation — discussed openly at first interview
• Direct impact on architecture and strategic platform decisions from day one
• A real fintech platform running at production scale — not a demo environment
• Exposure to modern cloud-native, AI-assisted, and Open Banking systems
• Fully remote setup with flexible hours and an international, highly skilled team

Sounds like a match? Send us your CV — we’re excited to get to know you.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

Responsibilities
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.
 

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products.
  Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry (Tier-1)
•  English B2+.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.
   

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.
• Knowledge of platforms such as TrueLabel.

What we offer:

• Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

Peachy is a US-based eCommerce studio specializing in Shopify strategy, design, development, and conversion-focused digital experiences for growing consumer brands.

We partner with ambitious eCommerce companies to build high-performing websites, custom functionality, and scalable digital experiences. Our work combines design, engineering, ecommerce strategy, and conversion-focused thinking to create solutions that not only look great, but perform.

We move quickly, operate with minimal bureaucracy, and hold a high standard for quality. Ownership, accountability, communication, and attention to detail are core to how we work.
 

About The Job

We’re looking for a Project Manager who loves bringing order to complexity, building strong client relationships, and keeping talented teams moving toward a common goal.

If you’re organized, proactive, and enjoy working with developers, designers, and clients every day, we’d love to meet you.

This is not an entry-level role.
 

Important Requirement

This is a fully remote position; however, candidates must be available to work standard US Eastern Time business hours (10:00 AM — 6:00 PM ET).
 

Responsibilities

• Managing multiple ecommerce projects simultaneously
• Creating project timelines, priorities, and delivery plans
• Leading client communication and weekly check-ins
• Coordinating developers, designers, and QA teams
• Monitoring budgets, deadlines, and project scope
• Identifying risks early and keeping projects on track
• Translating business goals into clear, actionable tasks
• Maintaining accurate project documentation inside ClickUp
• Delivering projects on time and with exceptional quality
   

What You’ll Do

You’ll own projects from kickoff to launch, ensuring every client has an exceptional experience.

What We’re Looking For

We’re looking for someone who has:

• 4+ years of Project Management experience within a digital agency
• Experience working directly with clients and cross-functional teams
• Outstanding organizational and communication skills
• Confidence managing multiple clients and deadlines simultaneously
• A proactive, solution-oriented mindset
• Strong attention to detail and follow-through
• The ability to build trust with both clients and teammates
• Experience working in a fast-paced, dynamic environment
• C1+ English level and confident communication skills

Bonus Points

Experience with any of the following is a plus:

• Experience managing Shopify projects and a solid understanding of the Shopify platform
• UX/UI design workflows
• Ecommerce website migrations or redesigns
• Intelligems, Convert, Optimizely, VWO, Hotjar, Microsoft Clarity
• Google Analytics 4, Google Tag Manager, Meta Ads Manager, Google Ads, Triple Whale, Northbeam, Elevar
   

Work Environment & Benefits

• Fully remote position (required to work US hrs)
• Work with leading US ecommerce brands
• Fast-paced environment with meaningful ownership and responsibility
• Minimal bureaucracy and efficient workflows
• Exposure to complex ecommerce challenges and modern Shopify architecture
• AI-focused culture with encouragement to adopt tools that improve efficiency and quality
• Opportunities for professional growth and technical development
• Direct impact on technical decisions, project outcomes, and client success

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Head of VIP Operations to own the entire VIP business vertical across PreVIP, VIP, High Roll, Recovery, and Reactivation. You will be responsible for commercial performance, player lifecycle management, and revenue growth while leading multiple operational teams.
 

Responsibilities

• Own the end-to-end VIP lifecycle across PreVIP, VIP, High Roll, Recovery, and Reactivation.
• Drive VIP revenue growth and own key commercial KPIs.
• Lead multiple teams through Heads and Team Leads.
• Optimize player retention, reactivation, and PreVIP to VIP conversion.
• Partner with the Retention team to maximize the commercial impact of campaigns and offers.
• Build and scale efficient VIP operational processes.
• Analyze business performance and drive continuous improvements.
   

Requirements

• 5+ years of leadership experience in VIP Operations within the iGaming industry.
• Proven experience managing the full VIP lifecycle, including High Roll.
• Strong ownership of commercial KPIs (P&L, IN/OUT, Hold, Churn, or similar metrics).
• Experience leading multiple teams through Heads and Team Leads.
• Deep understanding of VIP player behavior, retention, and lifecycle management.
• Strong analytical and strategic decision-making skills.
• Experience with PreVIP operations will be considered an advantage.
   

We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Direct ownership of VIP business performance with the opportunity to shape strategy and drive revenue growth
   

Ready to take ownership of one of the most important business verticals in a fast-growing iGaming company? We'd love to hear from you.