Jobs at Djinni

We are a fast growing international iGaming company, and we are looking for an experienced Head of VIP Operations to lead the full VIP player lifecycle for our CIS market, from PreVIP to VIP, High Roll, Recovery, and Reactivation. You will own the commercial performance of the VIP business, ensuring sustainable revenue growth, player retention, and long term player value, while leading multiple management layers across the VIP organization.
 

What you will do:

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, High Roll, and PreVIP segments
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value
• Monitor and optimize key metrics including churn, downgrades, reactivation, retention, and VIP base stability
• Lead the High Roll function, balancing commercial opportunities, player retention, and risk management
• Oversee the PreVIP pipeline and improve conversion into the VIP segment
• Partner closely with the Retention team on campaigns, promotions, and engagement initiatives
• Evaluate the effectiveness of VIP offers and provide strategic recommendations
• Analyze player behavior and financial performance to identify growth opportunities
• Lead, mentor, and develop multiple management layers, including Heads, Team Leads, and Managers
• Set goals, monitor KPIs, and drive operational excellence across all VIP functions
   

What we are looking for:

• Proven experience managing the full VIP lifecycle with direct ownership of commercial performance
• Hands on experience across VIP, Recovery, Reactivation, and High Roll operations
• Strong understanding of player economics, including deposits, payouts, hold, churn, retention, and player value
• Experience managing large teams within a multi layer leadership structure
• Strong knowledge of High Roll player behavior and risk management
• Strong analytical and decision making skills
• English level B2+, written and spoken
   

Why join us:

• Fully remote work
• Competitive compensation with fixed salary and monthly KPI based bonus
• Paid vacation and sick leave
• Access to a corporate psychologist, including individual and group sessions
• Monthly leadership and professional development programs
• Dynamic international environment with direct impact on business growth and strategic decisions

Affiliate Manager  (Australia, New Zeland is a MUST)

We are looking for an Affiliate Manager  who will be responsible for developing партнерской сети, building strong relationships with affiliates, and driving partner performance within the betting/iGaming vertical.

This role is ideal for someone who combines strong communication skills, analytical thinking, and a proactive approach to partner management.

What You’ll Be Responsible For

• Developing and scaling the existing affiliate base
• Building long-term relationships with affiliates and webmasters
• Communicating with partners via Telegram, email, and other channels
• Supporting affiliates in resolving operational and performance-related issues
• Attracting new affiliates to the partner program
• Monitoring and analyzing key performance metrics (KPI) for each partner
• Maintaining reports and performance analytics
• Controlling partner payouts and conducting weekly reconciliations
• Participating in industry events, conferences, exhibitions, and meetups

What We’re Looking For

• Strong negotiation and relationship-building skills
• High level of communication and responsiveness
• Analytical mindset and attention to detail
• Experience working with reports and spreadsheets (Google Sheets / Excel)
• Ability to generate ideas and offer creative solutions for partners
• Experience in searching for and onboarding new webmasters
• Readiness to react quickly to partner requests, including urgent situations
• Basic experience in betting, gambling, or affiliate marketing
• Experience working with top-tier webmasters will be a plus
• English level: Intermediate or higher would be an advantage

What You’ll Get

• Opportunity to work in a fast-growing iGaming environment
• Direct impact on affiliate growth and business performance
• Dynamic team and fast decision-making processes
• Freedom to bring ideas and influence partner strategy
• Competitive compensation based on experience and expertise

🚀 VIP Manager | iGaming | Remote

We are looking for an experienced VIP Manager to join our rapidly growing iGaming platform. This role focuses on building and maintaining long-term relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

🎯 Key Responsibilities

• Communicate directly with VIP players via messengers and outbound calls.
• Analyze player behavior and preferences to personalize offers.
• Create promotional activities and special campaigns based on player segmentation.
• Maintain accurate offer-tracking documents.
• Collaborate with CRM, Payments, Risk, and Marketing teams on VIP campaigns.
• Contribute ideas to improve the VIP retention strategy and product.

✅ Requirements

• 3+ months of experience in iGaming in VIP, Retention, or related roles.
• Proven experience with chats, messengers, and outbound calls.
• Strong understanding of VIP promotions, including deposit bonuses, no-deposit bonuses, personal campaigns, and promotional activities.
• Confident user of Excel or Google Sheets for segmentation, analysis, reporting, and offer tracking.
• English — C1.
• Ability to work in a fast-paced environment with continuous feedback.

💡 Key Skills

• VIP player profiling and behavioral analytics.
• Retention campaign planning and personalized offer creation.
• Data-driven decision-making.
• Strong spreadsheet skills (Excel / Google Sheets, formulas, segmentation, KPI tracking).
• Good understanding of iGaming products, including slots, bonuses, wagering, and retention mechanics.

💼 Why Join Us?

• Work on a new, rapidly growing global product.
• Freedom to create and test creative VIP retention campaigns.
• No micromanagement — we focus on results, KPIs, and smart decision-making.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

Requirements
- Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
- Strong persuasive communication and negotiation skills.
- Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
- Target-driven, self-motivated, and able to work under pressure.
- Fluency in English and French.

Responsibilities
- Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
- Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
- Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
- Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
- Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
- Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Middle/Senior Data Engineer.
 

Requirements:

• 4+ years of experience as a Data Engineer;
• Completed Data Engineering Professional certification;
• Minimum 2 projects delivered with hands-on experience in development on Databricks;
• Experience in Apache Spark Programming with Databricks;
• Experience with Azure cloud;
• Upper-Intermediate English level.

We are looking for a Senior Data Engineer Consultant to join an AI consulting engagement focused on LLM architecture, RAG, data strategy, and AI platform advisory.
 

This is an advisory role rather than a full-time implementation position. The consultant will work with AI architects, ML engineers, MLOps specialists, and the client’s engineering team to assess the current data landscape, review proposed solutions, and provide practical technical recommendations.
 

Responsibilities
 

Data Strategy
 

• Review the existing enterprise data landscape and available data sources.
   
• Assess data readiness for foundation model training, fine-tuning, evaluation, and RAG.
   
• Recommend data acquisition, prioritization, and preparation approaches.
   
• Advise on multilingual data preparation strategies.
   

Data Pipelines
 

• Review the current ETL/ELT architecture and data processing workflows.
   
• Recommend pipeline designs for model training, inference, and evaluation.
   
• Evaluate orchestration, dataset versioning, and data traceability approaches.
   
• Assess pipeline scalability, reliability, maintainability, and performance.
   

RAG Data Engineering
 

• Review document ingestion architecture for enterprise knowledge bases.
   
• Recommend parsing, chunking, metadata enrichment, embedding, and indexing approaches.
   
• Evaluate vector database and search integration strategies.
   
• Advise on incremental updates, synchronization, access-aware retrieval, and retrieval optimization.
   

Data Governance and Quality
 

• Review data lifecycle management and data governance practices.
   
• Assess PII handling, data masking, retention policies, access control, lineage, and auditability.
   
• Recommend data validation and quality-control frameworks.
   
• Review training and evaluation datasets.
   
• Advise on monitoring data freshness, consistency, completeness, and data drift.
   

Documentation and Consulting
 

• Prepare technical recommendations, architecture assessments, and implementation guidelines.
   
• Review technical documentation, diagrams, and proposed designs.
   
• Participate in architecture reviews, design discussions, and technical workshops.
   
• Conduct knowledge-transfer sessions with the client’s engineering team.
   

Technology Stack
 

Python, SQL, Apache Airflow, Apache Kafka, Hadoop, Apache Superset, n8n, ETL/ELT, RAG Pipelines, Vector Databases, Data Governance, Cloud (AWS, Azure or GCP).
 

Preferred Domain Experience
 

Experience in banking, fintech, financial services, or another highly regulated domain is highly desirable.
 

The ideal candidate should understand domain-specific requirements related to:
 

• sensitive and confidential data;
   
• PII protection and data masking;
   
• role-based access control;
   
• data retention and auditability;
   
• regulatory and compliance requirements;
   
• secure use of enterprise data in AI and LLM solutions.
   

Engagement Details
 

• Engagement model: Part-time consulting.
   
• Workload: Flexible and non-uniform, depending on the current project phase.
   
• Expected activities: Architecture reviews, workshops, document reviews, technical assessments, and advisory sessions.
   
• Duration: Approximately 6 months.
   
• Project type: AI/LLM consulting engagement.
   
• Client interaction: Direct collaboration with the client’s engineering and architecture teams.
   
• Availability: The consultant should be able to join scheduled sessions and provide asynchronous reviews between meetings.
   

We're looking for a Talent Acquisition Specialist (HR) to join our team and lead recruitment for HR roles. In this role, you'll own the full recruitment lifecycle, partnering closely with hiring managers to attract and hire exceptional HR professionals who will help shape and grow our team.

Explore opportunities at JustMarkets and become part of our team!

Responsibilities

• Assist in the hiring process for HR department by sourcing, screening and shortlisting, and interviewing candidates
• Develop and implement effective recruitment strategies to draw in a large number of qualified candidates
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success

Requirements

• 2+ years of relevant full-cycle recruiting experience
• Proven experience in recruiting HR professionals
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Responsibilities

• Full management of the CEO’s schedule, meetings, and communications
• Monitoring task completion and coordinating across teams
• Financial tracking, working with numbers, documents, contracts, and reports
• Research, analytics, and preparation of structured briefs
• Handling business correspondence with international partners
• Finding fast, effective solutions in non-standard and high-pressure situations
• Travel coordination and accompanying the CEO on business trips when needed

What We’re Looking For

• 5+ years of experience as Executive / Personal / Business Assistant — this is a must
• Financial background or experience working with financial data, budgets, and reporting
• Strong attention to detail, especially with numbers
• Fluent English C1+ — daily communication with international partners
• Advanced proficiency in Claude (AI) — you use it as a core work tool, not occasionally
• High self-organization, responsibility, and ability to stay calm under pressure
• Proven ability to handle critical situations and keep everything under control
• Based in Dubai or Europe
• Open to business travel

What We Offer

• Remote work with full involvement
• Direct collaboration with the CEO based in Dubai
• Fast-paced environment where your decisions actually matter
• Salary discussed individually based on experience

If you’re the person who never drops the ball — send your resume and a short cover letter.

Blockchain-Based Fund Management Platform We're building a blockchain-based platform for managing and disbursing funds for construction and infrastructure projects. It uses stablecoins, smart wallets, and milestone-based smart contracts to release payments to developers, contractors, and subcontractors only after required approvals — with built-in KYC/KYB, custody and on/off-ramp integrations, document storage, and AI-assisted milestone verification. 

We're looking for someone to: Support the discovery phase and validate the proposed technical architecture Assess risks and integration points across the stack

Help estimate development effort Ideal experience: Infrastructure security, regulatory compliance, KYC/KYB, transaction monitoring Integrating Web2 cloud (AWS/GCP) with Web3 infra, incl. IPFS or similar for secure document storage Regulated fintech, crypto-payments, escrow, or DeFi projects Securing LLM APIs — prompt injection prevention, RBAC for automated agents Modern web stacks (Node.js, Next.js) and API layer security

Nice to have: Fireblocks, Circle, Stellar, WalletConnect, IPFS or similar.

Job Description

Own end-to-end testing for an FDA-regulated Android application in diabetes care. You will design risk-based tests, automate critical user flows, and ship compliant, high-quality releases for global markets. Work closely with Android developers, QA, Product, and Regulatory as a senior individual contributor.

Minimum Qualifications

• 5+ years in software testing, including mobile; 2+ years focused on Android.
• Good knowledge of testing methodology, test development, and test execution.
• Strong software skills in Python, with the ability to create and maintain automated tests in a custom client framework.
• Hands-on Android environment setup: Android Studio/SDK, emulators/devices, adb, Gradle; ability to perform one-time setup and ongoing
  maintenance.
• Version control and CI/CD: Git; ability to configure and run jobs in Jenkins/Bamboo (working with existing pipelines).
• Experience with test management and traceability in Agile/Scrum environments.
• Familiarity with medical software regulations and standards (IEC 62304, ISO 14971, FDA) and creating verification evidence.

Nice to Have

• Experience with mobile UI automation frameworks (e.g., Appium or similar concepts).
• Network and API testing (e.g., proxy tools, REST).
• Localization/i18n testing, accessibility (TalkBack), and performance profiling.
• Perforce exposure.
• Experience with device labs or cloud device providers.

Job Responsibilities

Develop, maintain, and execute automated and manual test suites for the Android app using the client’s internal mobile test framework (custom, conceptually similar to common mobile automation stacks).
Create test plans, test cases, and test reports; define entry/exit and gating criteria for releases.
Build, stabilize, and monitor regression and smoke suites; ensure green builds and rapid failure isolation.
Configure and run automation in existing CI pipelines (e.g., Jenkins/Bamboo); investigate failures and triage defects with logs and artifacts.
Analyze requirements and influence design for testability; identify coverage gaps and add use cases accordingly.
Ensure end-to-end traceability and compliance-ready verification evidence in collaboration with Quality and Regulatory.
Partner daily with Android engineers, QA, Product, and Scrum Master to drive release readiness.
Participate in design reviews and continuous improvement of the test process.

Department/Project Description

Join the Android Engineering team delivering safety-critical, regulated mobile software for diabetes care. You will focus on product quality and reliability for international markets, with domain onboarding provided to accelerate your impact. Framework development is out of scope for this role; you will use and configure the existing internal framework to achieve high coverage and reliable automation.

Key Responsibilities

• Develop and execute comprehensive financial processes: accounting, reporting, and financial operations
• Lead managerial reporting aligned with company’s strategic objectives — with actionable insights, not just numbers
• Prepare accurate financial statements, forecasts, and reports for executive management and investors
• Oversee fiscal reporting and compliance in Cyprus
• Prepare the company for audit and successfully pass Big4 audit
• Manage contractor payments and transfers — ensuring smooth, compliant payouts at scale
• Open and manage bank accounts, payment instruments, processing solutions, and fintech relationships
• Pass compliance procedures in financial and banking institutions
• Manage budgeting, financial planning, and controlling processes
• Monitor financial performance and provide recommendations to executive management
• Manage financial risk, compliance, and internal controls
• Leverage AI tools including Claude Technologies in day-to-day financial operations

• Direct reporting to CEO with a clear path to CFO

   

Qualifications

• Proven experience working with Cyprus entities — mandatory requirement
• Big4 background is a strong plus
• Experience preparing companies for Big4 audit
• Proven experience in a financial role within an international IT company
• Hands-on experience with contractor payments, bulk transfers, and payment infrastructure
• Experience opening bank accounts and working with fintechs and payment processors
• Track record of passing compliance in financial institutions
• In-depth knowledge of financial regulations and accounting principles
• Exceptional analytical and strategic thinking skills
• Excellent communication skills in English (written and spoken)

• Proficiency in AI tools, including Claude

   

What We Offer

• 20 vacation days + 10 sick days
• Flexible schedule, fully remote
• Sports, psychology, and health insurance budgets
• Education and English course funding
• Team-building events

If we don’t contact you within two weeks, it means there’s no suitable opening at this time. We’ll keep your application on file for future opportunities.

We are looking for an Account Manager who will act as the main point of contact for our existing clients and take full ownership of client relationships, service delivery, team communication, and account growth. Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.

Required skills:

• 5+ years of relevant experience in IT, including at least 1 recent year as an Account Manager in an outstaffing/outsourcing company
• Upper-Intermediate English or higher, with strong written and verbal communication skills
• Proactive, people-oriented, organized, and results-driven personality
• Strong ownership, problem-solving, and relationship-building skills
• Ability to independently manage multiple clients, priorities, follow-ups, and deadlines

Responsibilities: 

• Act as the main point of contact and source of truth for assigned clients. Build client relationships, understand their needs, gather feedback, identify risks, and proactively resolve concerns or cooperation issues
• Coordinate communication between clients, developers, recruitment, finance, and internal management.
• Maintain regular communication with developers to understand project status, workload, challenges, and improvement opportunities
• Identify and drive account growth and upsell opportunities and coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, resolve blockers, and organize client interviews
• Manage operational account matters, including vacations, sick leaves, time logs, client reporting, billing information, invoices, and payment follow-ups

Team and work setup

• The Account Management team consists of 5 Account Managers, an Account Management Team Lead, and the CEO, who is involved in key client matters
• The role includes daily meetings with the Team Lead, regular team meetings, weekly communication with developers, and client meetings based on the needs of each account
• In our daily work, we use Google Workspace, documents and spreadsheets, HubSpot as a CRM, and Notion as a knowledge base system

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

About LimTC

Limitless Technology Consultants © LimTC is a Ukrainian outsourcing company partnering with international businesses on a long-term basis. We help companies identify operational pain points, build practical solutions, and manage end-to-end processes with a strong focus on value creation.

Our teams work closely with clients across the UK, Israel, the US, and Ukraine, providing not only extra hands, but also ideas, structure, and process improvements that help businesses grow.

For this role, you will be working as part of a LimTC team supporting a leading UK-based internet filtering company with a Windows-based and Android product used by customers internationally.

About the Role

We are looking for an L2 Customer Support Specialist who enjoys troubleshooting, analyzing technical issues, and helping customers resolve escalated cases.

You will join a multinational team spread across the UK, Israel, and Ukraine, working in an agile environment to support and improve a web-based and mobile internet filtering solution.

This role is ideal for someone with strong technical curiosity, good English communication skills, and the ability to work independently while still being part of a supportive team.

This is a customer-facing Application Support role rather than a System Administration position. The role focuses on investigating customer issues, troubleshooting application behavior, and working closely with clients to resolve complex support cases.

Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Key Responsibilities

As an L2 Customer Support Specialist, you will:

• Receive and handle tickets escalated from L1 Support.
• Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
• Analyze logs and available data to identify the root cause of problems.
• Communicate with clients when additional information is needed to understand the issue.
• Manage client expectations with clear and professional communication.
• Escalate complex issues when needed, while providing clear findings and context.
• Participate in team meetings, planning sessions, and internal discussions.
• Proactively assess workload and suggest improvements to processes.
• Update and improve the knowledge base as new solutions, product updates, or processes are introduced.
• Support training and mentoring of new joiners.
• Contribute to a stronger, more efficient support process over time.

Essential Requirements

We are looking for someone who has:

• 1+ year of experience in an IT-related role, technical support, system support, helpdesk, or similar.
• Intermediate or higher English level, with the ability to communicate clearly with international clients and native speakers.
• Strong troubleshooting and analytical skills.
• Good knowledge of Windows products and common Windows-related issues is desired.
• Experience using logs to investigate and report technical problems.
• Basic understanding of IP, certificates, ports, browsers, and connectivity-related issues.
• Ability to work with remote access tools such as TeamViewer or similar.
• Strong attention to detail.
• Self-motivation and the ability to work independently.
• A customer-facing mindset and a genuine desire to solve the root cause of an issue.
• Ability to suggest and support improvements to internal processes.
• Comfort working with complex issues across multiple teams, locations, and business lines.
• Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Desirable Skills

The following experience would be a plus:

• Experience with JIRA.
• Experience with SQL.
• Experience with Amazon Connect.
• Experience with Microsoft SDK.
• Previous experience supporting SaaS, web-based, mobile, or security-related products.

Working Hours

• Monday to Thursday: 20:00 – 04:00
• Friday: 13:00 – 21:00

What We Offer

• 100% remote work.
• Opportunity to work with talented people from the UK, Israel, and Ukraine.
• A chance to apply and grow your IT skills while solving real technical issues.
• Experience working with Amazon platforms and international SaaS tools.
• Supportive local L1 team.
• HR support and regular communication.
• Friendly and collaborative team environment.
• Paid sick leave.
• 18 vacation days per year.
• Additional project paid days off.
• Volunteer day.
• Team activities, HR games, and wellness initiatives such as yoga.

Why Join Us?

This is not just a ticket-handling role. You will be part of a team that investigates real technical problems, improves support processes, contributes to the knowledge base, and helps deliver better service to international customers.

At LimTC, we value people who think, care, take ownership, and want to grow together with the team.