Jobs at Djinni

We are a fast-growing iGaming project building an affiliate partner program from scratch.
Sales is a core function at this stage, as partner acquisition directly impacts the performance of marketing, affiliate management, and overall business growth.

We are looking for a proactive Affiliate Sales Manager who is comfortable with cold outreach, can work autonomously, and is ready to take full ownership of partner acquisition and launches across multiple GEOs.

Responsibilities:

• Actively attract and onboard affiliate partners (SEO webmasters, buying teams).
• Work with inbound leads from media and marketing campaigns.
• Independently source new partners via cold outreach (Email, Telegram, LinkedIn, etc.).
• Conduct calls, demos, and presentations of affiliate offers.
• Negotiate cooperation terms (CPA rates, GEOs, payment conditions).
• Manage partners through the full cycle: first contact → agreement → launch.
• Maintain and update CRM / lead tracking systems.
• Follow up with partners across all funnel stages.
• Analyze personal performance and improve outreach approaches.

• Report results directly to the Team Lead of Sales.

   

Requirements:

Must-haves:

• 1+ of experience in Sales or Affiliate Manager (Igaming)
• Hands-on experience with cold outreach and outbound sales.
• Understanding of affiliate marketing or related digital niches.
• Strong communication and negotiation skills.
• Ability to work independently in a remote setup.
• High level of persistence and result orientation.

Nice-to-haves:

• Existing network of webmasters or buying teams.
• Experience working with multiple GEOs.

• Foreign language skills.

   

Why you should join us:

• Fully remote work in a fast-growing iGaming project.
• Opportunity to build sales processes and structure from scratch.
• High level of autonomy and minimal bureaucracy.
• Clear career growth path to Senior Sales Manager and Team Lead roles.
• Direct impact on business results and scaling of the affiliate program.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Hanna Panasiuk, Head of Brand at Headway Inc, we're looking for a Marketing Strategist to lead positioning and brand development for products across our portfolio — conducting research, crafting value propositions, and building brands from scratch.

About the Team

Join our Brand Team where strategy drives real launches. Collaborate with Research, Growth, and Product to develop data-backed positioning, test brand hypotheses, and create messaging that connects with millions of users.

This role is your calling if you:

• Want to build brands from scratch — shape strategy, test hypotheses, and work in fast strategic cycles
• Crave access to real market data — conduct large-scale research in the US market with quality analytics and validated insights
• Love experimentation — create new approaches and set standards for brand strategy across the product ecosystem
• Bridge science and business — translate behavioral economics, cognitive science, and marketing theory into brand and product decisions

What you'll do:

• Build brand foundations from scratch: develop positioning and brand platforms that shape how millions experience learning
• Launch new brands: create naming, logos, and brand books for MVP projects—your work will be the first thing users see
• Turn insights into strategy: gather research, apply JTBD frameworks, and craft value propositions that resonate
• Track what matters: lead CEP studies, mental availability research, and brand awareness tracking
• Enable growth: shape positioning and test hypotheses that drive product-led expansion

What you need to join us:

• 2+ years of brand or marketing strategy experience in an agency or product company
• Participated in positioning work: contributed to developing brand platforms, positioning, or value propositions
• Research fluency: conducted or interpreted marketing research
• Launch experience: worked with products or brands during testing/launch phases
• Cross-functional collaboration: comfortable working with creative, product, and research teams; ability to give effective feedback and advocate for brand strategy
• English proficiency: B1+ level or higher
• Strategic thinking: understanding of brand-building principles and brand marketing fundamentals
• Alignment with the team values (SELECT)

Nice-to-have:

• Digital agency experience
• Performance marketing basics
• Category Entry Points (CEP) methodology experience

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine.

Are you interested? Send your CV!

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Vladyslav Strykun, Chief Marketing Officer at Headway Inc, we’re looking for a Senior SMM Manager to work on promoting the brand of Headway by Headway Inc on social media and building a community around self-growth learning.

What product will you be working on?

Headway is our flagship app, offering summaries of nonfiction bestsellers, daily insights, and gamified challenges. Headway is the world’s most downloaded book summary app and has been featured as App of the Day in over 30 countries, including the US, the UK, and Canada.

Why is it interesting:

• An opportunity to join the development of an EdTech application that has a multi-million audience in social networks — more than 4.1 million followers on Instagram
• Ability to focus on managerial and strategic tasks — we already have a creative writer, designer, and posting manager in the team
• Freedom to create new ideas, test hypotheses, and implement changes — we provide all the opportunities for their implementation
• Your decisions and ideas will have a direct impact on the business
• Opportunities for professional growth with a team that is always ready to support you
• Constant exchange of experience with marketers from our team and other projects

What will you do:

• Analyse competitors and create an SMM strategy
• Manage Facebook, Instagram, and TikTok pages
• Develop pages on Quora, Pinterest, Reddit
• Implement the content plan together with a copywriter and designer
• Conduct brainstorming sessions
• Review and approve final content with the product team
• Build a network of creators and implement craft video content with contractors
• Analyse the performance of social platforms and prepare monthly reports

What do you need to join us:

• 1+ year of experience as an SMM Manager in an IT product or digital agency
• Working with analytics, marketing funnels, and metrics (ER, ERR, ROI)
• Project management skills
• Following innovations in social media
• Ability to generate ideas and analyse content through the prism of marketing goals
• Sharing the values of the team (SELECT)

What do we offer:

• Work within an ambitious team on a socially impactful education product
• An office with a reliable shelter, generators, satellite internet, and other amenities
• Access to our corporate knowledge base and professional communities
• Personal development plan
• Compensation for English language learning, external training, and courses
• Medical insurance and full sick leave compensation
• Company doctor and massage in the office
• Sports activities: running, yoga, boxing, and more
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year
• Supporting initiatives that help Ukraine. Find out more about our projects here

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested? Send your CV!

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 3 months. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off). Working hours: 16:00–00:00

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.

Impulse is a brain training app that helps people keep their brains sharp with bite-sized fun games and logic puzzles. Impulse is the world’s most downloaded app in the Brain Training category with over 100 million downloads. The app is trusted by users worldwide, with a 4.7 rating on the App Store, and has been featured as App of the Day in over 50 countries, including the UK, Canada, and Australia.

Impulse is a part of Headway Inc, a global tech company that revolutionizes lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine.

The core of our achievements is our team. That’s why, together with Oleksii, Backend Tech Lead at Impulse, we’re looking for a Node.js Developer to join our team.

This job is perfect for you if you want to:

• Use modern tools and technologies;
• Directly influence business results. Also, you will participate in team discussions and understand all aspects of the business (e.g., marketing, building and improving business processes, etc.);
• Keep improving and growing. We’re all about evolving, rethinking, and aiming higher together. You will be a part of a professional backend community and exchange experience with developers from our team and other friendly projects.

What you will do:

• Develop new features for the marketing automation platform: resource management, campaign creation, analytics data processing etc;
• Take ownership of integrations with third-party APIs and platforms (Facebook, TikTok, Google, Appsflyer, Amplitude, etc.);
• Design and implement AI-driven solutions to optimize business processes;
• Ensure the stability, scalability, and security of solutions by contributing to key technical and architectural decisions.

What do you need to join us:

• 3+ years of experience as a Backend Engineer using Node.js and NestJS;
• Strong hands-on experience with JavaScript and TypeScript;
• Solid experience with PostgreSQL and Type ORM;
• Experience with RxJS, Docker, AWS, or another cloud provider (hands-on cloud setup experience is a big plus);
• Experience and willingness to work with 3rd-party APIs (e.g., Facebook, Google, App Store, etc.);
• Readiness to take ownership and have a real impact on the product;
• Alignment with the values of our team.

What do we offer:

• Work within an ambitious team on a socially impactful education product;
• An office with a reliable shelter, generators, satellite internet, and other amenities;
• Access to our corporate knowledge base and professional communities;
• Personal development plan;
• Compensation for English language learning, external training, and courses;
• Medical insurance and full sick leave compensation;
• Company doctor and massage in the office;
• Sports activities: running, yoga, boxing, and more;
• Corporate holidays;
• Supporting initiatives that help Ukraine. 
   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?

Send your CV!

• Project Description:

  Join the team modernizing the software delivery process for the Body Controls Organization, focusing on Body Control Module (BCM) and Battery Access Module (BAM) Electronic Control Units (ECUs) within the Fully Networked Vehicle (FNV) architecture. This initiative aims to design, implement, and maintain a robust Level 2 (L2) testing framework using a Virtual ECU (vECU) platform. The framework will automate and continuously improve software validation, ensuring all functional and performance requirements are verified in a virtual environment before hardware deployment. Integration with CI/CD pipelines will deliver continuous feedback on component quality, enabling early defect detection and improved software stability.

• Responsibilities:

  - Develop a scalable and modular Virtual ECU Development Studio (VEDS) for BCM and BAM ECUs.
  - Ensure compatibility with existing toolchains and enterprise development environments.
  - Implement co-simulation capabilities for seamless interaction between virtual and physical ECUs.
  - Configure the VEDS environment for L2 testing, including network simulation, signal routing, and diagnostic interfaces.
  - Create and execute detailed L2 test cases aligned with software requirements.
  - Automate test script development and integrate automated tests into CI/CD pipelines.
  - Expand virtual ECU test coverage and support development teams in debugging and root cause analysis.
  - Implement reporting and analytics for test coverage, defect trends, and performance metrics.
  - Participate in sprint-based development, contributing to objectives such as test strategy, environment setup, automation integration, test execution, and continuous improvement.

• Mandatory Skills Description:

  - Proficiency in Bash, C/C++, Conan, Docker, Cmake, ARM\RH850 baremetal, ghs toolchain, Python.
  - Experience with version control and artifact management tools (GitHub, Jfrog Artifactory).
  - Familiarity with test management tools (e.g., Testrail), defect tracking systems (e.g., JIRA), automation frameworks, and debugging tools.
  - Ability to develop modular, reusable automated test scripts and integrate them into CI/CD pipelines.
  - Strong analytical skills for software requirements analysis and test coverage alignment.

• Nice-to-Have Skills Description:

  - Proficiency in Groovy, MatLab, Python Simulink, and StateFlow.
  - Experience with Polyspace and SonarQube for code quality and static analysis.
  - Knowledge of network simulation, signal routing, and diagnostic interfaces in automotive environments.
  - Prior involvement in mixed-mode testing scenarios (virtual and hardware ECUs).
  - Exposure to reporting and analytics for test coverage and defect trends.
  - Experience supporting development teams in debugging and root cause analysis.

• Languages:
  • English: B2

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We are looking for an experienced VIP Team Lead for an international iGaming company.

Here's a short introduction for Performa HR agency: Performa HR agency specializes in connecting top talent with leading companies. Our mission is to provide HR solutions that drive success for both employers and candidates. With a deep understanding of the industry, we are dedicated to helping businesses thrive by finding the right people for the right roles. 

Key Responsibilities: 

Team Leadership: 

• Lead and manage a team of VIP Managers, including hiring, onboarding, training, and professional development. 
• Conduct regular 1:1 sessions, performance reviews, coaching, and mentoring. 
• Resolve people-related matters and build a strong, motivated, and high-performing team. 
• Foster a culture of ownership, accountability, and premium-level service.

VIP Operations Management: 

• Ensure high-quality service for VIP players, with a strong focus on personalization, responsiveness, and high-touch support. 
• Handle escalations and complex VIP cases. 
• Execute the VIP strategy and ensure achievement of defined KPIs. 
• Run weekly team meetings to review communications, performance progress, and operational priorities.

Analytics & KPI Management: 

• Monitor VIP Managers’ KPIs on a weekly basis (service quality, retention, turnover, deposit activity). 
• Prepare regular reports for the Head of VIP. 
• Analyze key metrics such as retention, activity, LTV, ROI, churn rate, and reactivation. 

• Prepare ad-hoc analytical reports upon management request.

   

Process & Cross-Functional Collaboration: 

• Oversee VIP team tasks in Jira, ensuring adherence to deadlines, SLAs, response times, and execution quality. 
• Collect and analyze feedback from the team regarding workflows, campaigns, communications, and player interactions. 
• Collaborate closely with Marketing, CRM, Product, Anti-Fraud, and Customer Support teams. 
• Continuously improve VIP processes and implement best practices.

Required Skills & Experience: 

• Proven experience in iGaming within the VIP segment (VIP Manager / Senior VIP Manager / VIP Team Lead), including at least 2 years of Team Lead experience.
• Previous team leadership experience or a role with strong people-management responsibilities. 
• Deep understanding of VIP player behavior, motivation, and high-touch service standards. 
• Strong analytical skills with the ability to work with KPIs and segment-level metrics. 
• Excellent communication skills and the ability to manage conflict situations and escalations effectively. 
• Strong written and spoken English for communication with both players and internal teams.

Nice to Have: 

• Hands-on experience with Jira, CRM systems, VIP platforms, and analytical dashboards. 
• Understanding of marketing and CRM processes (campaigns, promotions, segmentation, messaging). 
• Experience working with international VIP players across EU, CA, AU, and LATAM regions.

We offer: 

• Competitive compensation (open for discussion and aligned with market standards and your expectations). 
• Fully remote work. 
• A key role within the company’s team. 
• A strong team of professionals providing ongoing support and growth.

Eternity Law International is supporting an international iGaming company in hiring a Product Manager for one of its key digital products.

We are seeking a Product Manager to oversee the entire lifecycle of slot games, from concept and mathematical design to release, certification, and post-launch optimization.

Responsibilities:

• Own the end-to-end product lifecycle of slot games from concept to post-launch optimization.
• Define product vision, game concepts, and feature sets.
• Work closely with game designers, math designers, developers, and artists.
• Translate game ideas into clear product requirements, specifications, and roadmaps.
• Manage and prioritize the game backlog.
• Coordinate development timelines and releases.
• Oversee RTP, volatility, hit frequency, bonus mechanics, and overall game balance.
• Collaborate on certification requirements (RGS, RNG, compliance, jurisdictions).
• Analyze game performance metrics (RTP, engagement, retention, win distribution).
• Collect feedback from operators and internal teams to drive improvements.
• Ensure games meet market, business, and regulatory requirements.

Requirements:

• Experience as a Product Manager / Product Owner in iGaming, slot development, or casino games, including game creation, development, launch, and promotion, is required.
• Strong understanding of slot mechanics: paylines, reels, symbols, wilds, scatters, free spins, bonuses.
• Ability to work with game math and statistics (RTP, volatility, max win).
• Experience working with cross-functional teams (backend, frontend, art, math).
• Strong analytical and decision-making skills.
• Excellent communication and documentation skills.
• English – upper-intermediate or higher.

Nice to Have:

• Experience with slot simulators and math validation.
• Understanding of RGS architecture and integrations.
• Experience working with certification labs (GLI, BMM, iTech Labs).
• Knowledge of regulated markets (EU, UK, LatAm, etc.).
• Experience launching slot games to operators or aggregators.

What We Offer:

• Work on real-money slot products for international markets.
• Influence core game mechanics and product strategy.
• Collaboration with a strong game design and engineering team.
• Competitive compensation.
• Flexible work format (remote/hybrid).
• Opportunity to grow with a fast-scaling slot studio.

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world’s largest global banks and hedge funds. Specializing in ultra-low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the financial industry.

With a strong R&D center in Jerusalem and development centers in Ukraine, Fluent offers a highly technical, collaborative, and fast-paced environment.

Learn more about us at www.fluenttech.net

🔹 Role Overview

We are looking for an experienced Senior Automation QA Engineer to join our growing QA team.

This role is automation-first, with a strong server-side and backend focus, combined with browser-based UI automation.
You will work on testing a complex, configuration-driven financial system, ensuring correctness, stability, and scalability.

The work includes:

• automation of backend and UI test scenarios,
• server-side validation via logs and system behavior,
• and continuous improvement of test coverage and quality.

🔹 Responsibilities

• Design, develop, and maintain automated tests for backend services and web UI
• Analyze server-side logs and system behavior to validate processing correctness
• Review specifications and requirements to identify edge cases, missing scenarios, and risks
• Ensure full test coverage for configuration-driven logic and complex flows
• Collaborate closely with developers and QA to improve testability and automation coverage
• Gradually replace manual tests with automation, while supporting manual execution where needed
• Participate in rapid release cycles, ensuring high quality and stability

🔹 Must-Have Requirements

• 3+ years of experience in QA, with a strong focus on automation
• Proven experience with automation frameworks (Playwright, Python-based frameworks, Robot Framework, or similar)
• Strong Linux / Unix command-line skills
• Experience with server-side testing, including logs, configurations, and backend flows
• Solid understanding of CI/CD pipelines (e.g. Jenkins)
• Experience with version control systems (Git / SVN)
• Strong analytical skills and ability to perform root-cause analysis

🔹 Nice to Have

• Experience with Playwright for UI automation
• Backend automation experience using Python
• Experience testing distributed systems or microservices
• FinTech, trading, banking, or other complex domain exposure
• Experience with Jira, Jenkins, or similar tools
• Scripting experience (Python, Bash, or equivalent)
• Familiarity with AI-assisted / embedded automation approaches

We are looking for a motivated Junior SERM Specialist with an SEO background to help manage and protect our brand’s online reputation. You’ll be responsible for monitoring search results, suppressing negative content, and promoting positive narratives through data-driven SEO strategies.

We are looking for candidates located in the European time zone (CET ±1) to ensure smooth collaboration.

What we expect:

• 1+ years of hands-on experience in SEO & SERM.
• 1+ years of experience with Google Ads
• Upper-Intermediate to Advanced English (written and spoken), fluent Ukrainian or Russian.
• Foundational knowledge of on-page and off-page SEO and how it applies to reputation management.
• Experience with SEO tools such as Google Search Console, Ahrefs, or SEMrush.
• Ability to analyze SERPs and identify competitor strategies.
• Understanding of PPC (Google Ads) to identify and mitigate unwanted or infringing advertisements.
• Understanding of Brand Protection processes: filing complaints for Trademark violations, Copyright infringement (DMCA), and phishing.
• Technical ability to identify hosting providers and domain registrars to send official Abuse Reports.

Key responsibilities:

• Track brand mentions and monitor changes in search engine results.
• File complaints in Google Ads against competitors for trademark infringement or unfair advertising.
• Submit reports for Trademark/Copyright violations and phishing to hosting providers and registrars.
• Execute strategies to displace negative search results with positive brand content.
• Coordinate with webmasters and platforms to remove or update misleading information.
• Prepare regular reports on reputation KPIs and the effectiveness of brand protection efforts.

Job Description

• At least 6 years of relevant commercial experience as an Android developer;
• Solid knowledge and hands-on experience with Kotlin, Coroutines, and Flows;
• Solid understanding of OOP principles, Data Structures and Algorithm Basic Concepts;
• Good understanding of Android SDK and modern Android development practices, including Compose;
• Experience with Android Accessibility API;
• Experience with CI/CD pipelines or willingness to work closely with them;
• Experience in Healthcare or other regulated domains is a strong plus;
• Good understanding of RestAPI, experience with any message broker will be a plus;
• Active user of GenAI in daily development workflows;
• High sense of ownership and delivery responsibility;
• Self-motivated to learn and improve skills on regular basis;
• At least Upper Intermediate English level for daily communication.

Job Responsibilities

• Collaborate closely with the Product Team on a daily basis to align technical delivery with business requirements;
• Lead the design, development, and maintenance of a scalable mobile platform;
• Own and drive CI/CD processes to ensure reliable and efficient delivery pipelines;
• Provide technical leadership and guidance to the engineering team, fostering best practices in coding, architecture, and quality;
• Report progress, risks, and milestones directly to stakeholders, ensuring transparency and alignment;
• Actively participate in brainstorming sessions, architectural discussions, and planning activities;
• Ensure that solutions meet the highest standards of security, privacy, and compliance, especially in the context of sensitive healthcare data;
• Collaborate with cross-functional teams including backend engineers, data analysts, UX/UI designers, and QA to deliver high-quality, user-focused features;
• Take ownership of system reliability and performance, proactively identifying areas for optimization and improvement;
• Contribute to establishing a culture of innovation, continuous improvement, and knowledge sharing within the team.

Department/Project Description

We are redefining the standard of care in mental health. Our platform empowers clinicians by automating administrative burdens—such as note-taking and compliance auditing—using cutting-edge AI and real-time audio analysis. By bridging the gap between clinical sessions and actionable data, we allow providers to focus on what matters most: the patient.

For this project, we are looking for an Embedded Software Technical Leader who will play a key role in the design, development, and implementation of embedded software in C for next-generation automotive radar systems. You will work closely with experienced technologists, radar experts, and scientists on innovative, safety-critical solutions for the automotive industry. 

By joining us, you become a member of the Embedded Competence Center at Sii. It is an internal organizational unit, bringing together more than 500 specialist! We are currently working on about 100 projects for 50 clients from various industries, including automotive, IoT, telecommunications, and medical.

Tasks:

• Design, implement and optimize the embedded software (middleware and application layer)
• Lead a team developing software and tools driving customer’s radar
• Collaborate with system architecture and hardware groups to deliver quality system solutions 
• Optimize code for memory usage, performance, and power efficiency 
• Drive technical topics within the team, define and execute project milestones and timelines 
• Support team members with own expertise, mentor, review code, and ensure development best practices and compliance with industry standards
   

Skills:

• B.Sc. in Computer Engineering / Electrical Engineering / Computer Science 
• 5+ years of experience in leading engineers or owning major SW components 
• Significant Linux experience 
• Strong C programming skills
• Strong Python skills 
• System-level thinking 
• Self-driven, fast learner, ability to work independently and drive tasks end to end 
• Strong communication skills – ability to collaborate cross-functionally and "sell" ideas internally 
• Comfortable working in a fast & dynamic environment 
• Good command of English (spoken and written) 
• Tax residence in Ukraine is required

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1–C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus: 

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 165 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Vladyslav Strykun, Chief Marketing Officer at Headway Inc, we’re looking for an SMM Lead to own and scale our group-wide SMM strategy — building the operating system, leading the team, and driving both performance results and long-term brand equity across multiple products.

Why is it interesting:

• An opportunity to shape SMM at the group level for a multi-product EdTech ecosystem with a multi-million social audience, including 5M+ followers on Instagram.
• Ability to focus on managerial and strategic tasks — we already have creative writers, designers, and a posting manager in the team.
• Building a dual-focus system that drives both performance and brand equity, powered by strong operations, a high-performing team, and data-driven reporting.
• Freedom to create new ideas, test hypotheses, and implement changes — we provide all the opportunities for their implementation
• Opportunities for professional growth with a supportive team — with a clear path to grow into a Head role.

What will you do:

• Own group-wide SMM strategy across Headway, Nibble, Skillsta, and new launches, aligned with positioning, GTM, and business goals.
• Build and run the SMM operating model: planning, production, QA, publishing, and cross-channel coordination.
• Lead and scale the team: hire, set operating principles, coach SMM Managers, and align designers/copywriters around priorities.
• Keep brands distinct by defining messaging, tone, and content guidelines across products.
• Partner with PMM, Brand, UA, Influencer, PR, and Product teams to support GTM and contribute to marketing and product funnels.
• Own analytics and insights: KPIs, dashboards, performance reviews, plus trend/competitor research to launch new formats and growth loops.

What do you need to join us:

• 3+ years of experience as an SMM Manager (at least 1 year as SMM Lead/Head) in an IT product company or digital agency.
• Skills in working with social media algorithms on Instagram, Facebook, and TikTok.
• Working with analytics, marketing funnels, and metrics (ER, ERR, ROI).
• Ability to generate ideas and analyse content through the prism of marketing goals.
• English proficiency at B2 level or higher.
• Alignment with the values of our team (SELECT).

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

Are you interested? Send your CV!

We are looking for a highly motivated and experienced Lead Generation Manager to join our Sales Team. If you excel at LinkedIn cold outreach, lead nurturing, and leveraging sales automation tools, we want to hear from you!

If you’re a veteran, don’t hesitate to send your CV, we’ll be glad to see you in our Gang!

Requirements:
• Strong English skills (B2 or higher, both written and spoken).
• 2+ years of experience in a Lead Generation role.
• Proven experience in LinkedIn-based outreach and lead generation.
• Strong ability to nurture and qualify leads through the sales funnel.
• Ability to process a large amount of information, with attention to detail.
• Multitasking and strong time management skills.
• Interest in the latest trends in IT and the latest approaches to the lead generation process.
• Proactive, responsible, and creative approach to problem-solving.
• Experience with UpWork or similar platforms — will be a plus.

Responsibilities:
• Conduct targeted LinkedIn cold outreach to generate new business opportunities.
• Leverage sales tools such as Sales Navigator, LinkedHelper, Grinfi, Snovio, Instantly, Apollo, Smart Leads, ZeroBounce, or similar to optimize prospecting efforts.
• Qualify and nurture leads from cold outreach to scheduled intro calls.
• Apply qualification frameworks to assess and advance sales opportunities.
• Maintain a structured, data-driven, and proactive approach to prospecting to ensure high conversion rates.
• Collaborate closely and report to the outreach lead and sales manager to ensure a smooth working process and achieve targets.
 

We offer:
• Remote work with flexible working hours.
• Paid vacation: 20 days per year.
• Paid sick leave: 15 days per year.
• Family leave.
• Compensation for English courses.
• Compensation for educational and sports activities.
• Compensation for psychologists.
• Internal lectures and knowledge sharing.