Jobs at Djinni

Ringostat is an AI-powered business platform offering telephony solutions, call tracking, and conversation analytics. Over the past 3 years, we have consistently received High Performer awards on G2 and rank among the global TOP 10 in our category. We are also the only official Google Analytics partner among similar services in Eastern Europe.

Today, more than 3,500 companies across 33 countries handle over 10 million calls monthly using Ringostat. Our clients include Peugeot, OLX, DOM RIA, Jooble, and over 250 partners worldwide. The company is growing at a rate of 50–60% annually, while the Polish market is doubling year over year.

👀 Who we are looking for

We are looking for an ambitious Sales Account Executive to join our sales team in Poland and help us achieve ambitious growth goals.

Your main responsibility will be closing deals with business clients who need modern telephony, call tracking, and AI-powered analytics solutions — a product that solves real and measurable business challenges.

The seniority level and sales targets will be determined during the recruitment process based on your experience.

⚙️ Your skills

Must-have requirements:

• At least 1 year of experience in B2B sales (SaaS, IT services, or digital products).
• Experience managing the full sales cycle — from the first contact or demo to closing the deal.
• Experience working with CRM systems (e.g., HubSpot, Salesforce, Pipedrive, or similar).
• Persistence in working with leads and the ability to effectively handle objections.
• Strong communication and negotiation skills.
• Native or fluent Polish (required).

• English level B2+ or higher (required).

   

Nice to have:

• Experience selling telecommunications products.
• Experience using AI tools in sales workflows (e.g., ChatGPT).

• Basic knowledge of Google Sheets or Excel.

   

📌 Your responsibilities

• Achieve the main goal: closing deals while maximizing conversion rates and average deal size, consistently delivering monthly sales targets.
• Manage the full inbound sales cycle: demo → negotiations → closing.
• Conduct product presentations (primarily online meetings), adapting communication to different stakeholders (e.g., Head of Sales, CMO, CEO, IT Lead).
• Effectively handle objections and competitive situations.
• Drive cross-sell and upsell opportunities within the Ringostat product ecosystem to maximize deal value.
• Maintain accurate and up-to-date CRM records (every deal and next step properly documented).
• Collaborate with SDR, Support, and Customer Success teams to ensure smooth client onboarding.
• Participate in conferences, trade shows, and industry events when needed.

🙌🏻 What we offer

• Competitive compensation: fixed salary + unlimited monthly bonuses.
• Clear career path: Junior → Junior+ → Middle → Middle+ → Senior.
• A product with strong product-market fit and a client base of over 3,500 companies.
• An experienced sales team and a modern, data- and AI-driven approach.
• Structured onboarding built on years of expertise.
• Fully remote work.
• Flexible benefits package (sports, education, medical care).
•  

👉 If this role feels like the right fit for your experience — apply now.

We’d love to get to know you 🙂

N-iX Games is looking for a Sound Designer / Composer to join our team.

Founded in 2012, N-iX Games is one of the biggest game development and art production vendors in Ukraine and Poland, working with leading publishers and media enterprises around the globe as a service provider. The team of 240+ professionals focuses on full-cycle game development, team extension, VR solutions, and content creation for all the most popular platforms. The studio has successfully collaborated with over 40 clients, including Blizzard Entertainment, Ubisoft, Gearbox Software, Paradox Interactive, Tempo Storm, and Supermassive Games.
 

Responsibilities

• Create and integrate sound effects for characters, UI, environments, weapons, vehicles, and gameplay events
• Compose original music for various game scenes and moods
• Work with ambient sounds and atmosphere design
• Edit, process, and mix audio assets
• Integrate audio into the game engine
• Collaborate with developers and game designers to achieve a cohesive gameplay experience
• Maintain a consistent audio style throughout the project

Requirements

• 3+ years of experience as a Sound Designer / Composer in the game industry
• Strong proficiency with DAWs (Ableton Live, Cubase, Reaper, or others)
• Understanding of game audio production principles
• Skills in sound recording, synthesis, and audio processing
• Experience integrating audio into Unreal Engine will be a plus
• Understanding of adaptive/interactive audio systems
• Ability to work effectively in a team and meet deadlines

Nice to Have

• Experience with FMOD or Wwise
• Voice editing and mastering skills
• Experience creating cinematic music
• Understanding of the game development pipeline
• Knowledge of Perforce / Git / Jira / Confluence

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

QATestLab is an international provider of independent testing services with 20+ years of experience delivering QA support across multiple industries — from eCommerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are looking for an Intern QA Engineer (Game) to join our friendly team and work remotely or in hybrid mode!

If you completed testing courses, and have English at the Intermediate level – don’t waste a minute: send your CV and become part of QATestLab!

We expect that you:

• Have basic theoretical and practical training in software testing (testing courses, etc.)
• Have a strong Intermediate or higher level of English to communicate effectively with clients and colleagues
• Are an advanced mobile devices user
• Understand the role and importance of software tester’s work in quality software creation
• Attentive to details, inquisitive, meticulous, and ready to learn non-stop
• Aspire to explore bugs in real and interesting projects
• Passionate about games and understand what quality gameplay looks like from a user’s perspective

Main responsibilities:

• Test games and mobile applications
• Report bugs in the bug tracking system
• Create test cases
• Write reports about testing results
• Participate in MS Teams meetings with your team

We offer:

• Flexible working hours: starting from 8 to 11 AM; full-time
• Possibility to work remotely
• Decent compensation with regular reviews based on the results
• 100% reimbursement with sick leave letter, 18 days off
• Mentor support at the beginning
• Free English and QA courses
• Developed corporate culture, loyalty, and assistance programs

Send your resume and become part of QATestLab!

We are a digital agency specializing in performance marketing for e-commerce and service-based businesses. We work with clients who need real results: sales, leads, and scaling. We are looking for a paid social specialist who wants to grow with us.
 

Responsibilities

Launch and manage advertising campaigns in Meta Ads (Facebook, Instagram) and TikTok Ads for agency clients.

Test audiences, creatives, placements, and offers.

Analyze campaign performance, draw conclusions, and optimize based on data.

Work with Meta Pixel, Events Manager, and Conversions API.

Prepare short reports for clients and the team.

Manage several projects at the same time across e-commerce, services, and lead generation niches.
 

What we expect from you

At least 1 year of experience with Meta Ads and TikTok Ads. A portfolio or case studies are required.

Understanding of sales funnels: from the first touchpoint to conversion.

Ability to work with Business Manager, Ads Manager, and Events Manager.

Experience setting up Meta Pixel and events, both standard and custom.

Basic understanding of unit economics: CPA, ROAS, LTV.

Ability to analyze data and make decisions based on it.

Independence, responsibility, and ability to meet deadlines.

Willingness to work in a team and communicate with clients.
 

Nice to have

Experience working in an agency.

Copywriting skills for ad texts.

Experience with Google Analytics / GA4.

Basic creative skills: Canva, Figma, or similar tools.

Knowledge of Google Ads.
 

What we offer

Fully remote work — work from wherever is convenient for you.

Salary: $800–1200, depending on experience and results.

Opportunity to grow into a Senior role and expand your area of responsibility.

Work with real budgets and a variety of niches.

A friendly team that values results, not the number of hours spent in front of a laptop.

Access to learning materials and knowledge sharing within the team.

How to apply
 

Send us:

A short intro about yourself — who you are, how much experience you have, and what you have worked with.

2–3 Meta Ads case studies: niche, budget, result. Screenshots are welcome.

Your salary expectations.

When you are ready to start.

✨ Join Win Media — Shaping the Future of iGaming Products! ✨
 

At Win Media, we build innovative solutions that drive success in the iGaming industry 🎯.
By combining strategic thinking 💡, data-driven decisions 📊, and creativity 🎨, we create products that engage players, grow revenues, and set new industry standards 🚀.

We’re now looking for a Finance Manager to join our fast-growing product team!
This role suits a proactive, detail-oriented professional who can independently manage financial operations and is ready to grow into a Head of Finance position. 💪
 

📌 About the Role

As a Finance Manager, you’ll be responsible for daily financial operations, payment management, budgeting, and reporting.
You’ll play a key role in ensuring accuracy, efficiency, and transparency in all financial processes while supporting media buying and marketing teams.
 

🛠️ Responsibilities

• Manage payments and cash flow 💰
• Oversee operational financial infrastructure — wallet and account replenishment, payment processing
• Budgeting: preparation, planning, and control of actuals
• Prepare financial reports (P&L, budgets, forecasts)
• Ensure transaction accuracy and proper documentation
• Collaborate with internal departments and external vendors
• Support accounting and planning for Media Buying and other marketing teams
• Optimize financial processes and improve operational efficiency
   

✅ Requirements

• 3+ years of experience in finance or accounting
• Strong command of Excel / Google Sheets
• Solid understanding of P&L and cash flow management
• Experience with payment systems (bank / crypto / PSP)
• Understanding of marketing costs, budgeting, and media spend control
• Intermediate English (spoken and written)
• Experience in the iGaming industry will be a huge plus 🎰
   

🎯 We Offer

• 💼 Opportunity to build and optimize financial processes from scratch
• 🌍 Flexible remote or hybrid work format
• 🚀 Career growth path toward Head of Finance
• 💰 Competitive compensation package
• 🤝 Supportive and professional team environment
   

✨ At Win Media, we don’t just build products — we build success.
Join us and become part of a team that moves fast, grows boldly, and plays to win! 🏆

Welcome to Win Media – Your Partner in iGaming Marketing Excellence! 
At Win Media, we build high-performing marketing strategies that drive growth in the iGaming industry 
By combining creativity, analytics, and strong partnerships, we help brands scale globally and achieve outstanding results.
Right now, we’re looking for a strong Lead Affiliate Manager / Senior Affiliate Manager to join our growing team 

 About the Role
We’re looking for an experienced affiliate professional with deep expertise in Tier-1 GEOs and a strong network in the iGaming industry.
In this role, you’ll be responsible for building and scaling affiliate partnerships, driving high-quality traffic, negotiating strategic deals, and contributing directly to the company’s growth strategy.

 Responsibilities
• Build, manage, and scale long-term affiliate partnerships
• Drive high-quality traffic and optimize partner performance based on KPIs (ROI, revenue, traffic quality)
• Negotiate commercial terms, commission structures, budgets, and exclusive deals
• Work with Tier-1 GEOs as the main business direction
• Analyze traffic quality and identify growth opportunities
• Monitor affiliate performance and prepare strategic recommendations
• Develop and maintain strong relationships with key partners and affiliates
• Attend international conferences and represent the company globally
• Collaborate closely with internal teams: product, payments, analytics, retention, and marketing

 Requirements
• 3+ years of experience in Affiliate Marketing within iGaming
• Strong hands-on experience with Tier-1 GEOs is a MUST HAVE
• Candidate must be located abroad or have the ability to relocate/travel freely
• Strong understanding of traffic sources: SEO, PPC, FB, In-App, ASO, Email, UAC, etc.
• Proven experience in negotiating and managing large affiliate partnerships
• Analytical mindset with strong understanding of ROI, KPIs, and traffic quality metrics
• Experience with affiliate/analytics tools: Ahrefs, Semrush, Similarweb, DeepCI, Humbl, etc.
• English — Upper Intermediate (B2+) or higher
• Confident user of Google Sheets / Excel / Jira

 Key Competencies
• Strategic and business-oriented mindset
• Strong communication and negotiation skills 
• Ability to work independently and drive results
• High level of ownership and responsibility
• Deep understanding of the iGaming affiliate ecosystem

 What We Offer
• Opportunity to influence and scale affiliate direction globally
• Remote-first environment with flexibility and freedom to work from anywhere
• International conferences and networking opportunities worldwide
• Competitive compensation
• Career growth opportunities within a fast-growing iGaming company
• Strong team, transparent communication, and direct impact on business results

 Let’s win together with Win Media! 

An international defense tech company is looking for a Senior/Lead Systems Engineer to take ownership of UAV product development and system architecture.

This is a high-ownership role combining systems engineering, product thinking, and hands-on work with UAV platforms. The engineer will work directly with the founder and international team, helping transform product ideas into working systems and scalable engineering processes.

The role includes both technical leadership and practical involvement in integration, testing, and product iteration.

Responsibilities

• Define and evolve UAV system architecture (airframe, avionics, payload, comms)
• Translate field feedback and product needs into technical requirements
• Coordinate a small engineering team and subsystem integration
• Participate in testing, flight data analysis, and product iterations
• Contribute to R&D workflows and engineering processes

Requirements

• Experience with UAV, robotics, or complex hardware products
• Strong understanding of hardware + software integration
• Experience with PX4, ArduPilot, or similar flight control systems
• Experience delivering products from prototype to operational use
• Experience leading or mentoring engineers
• English above intermediate for communication with the international team

Nice to have

• RF/telemetry/video systems experience
• MAVLink or similar protocols
• Field testing experience
• Startup or build-from-zero experience

Work format

• Kyiv office (onsite)
• Business trips (field testing, interaction with users)
• Working schedule: 10:00–18:00

• Employment format: official employment / Diia.City / FOP

   

What we offer

• Paid vacation and sick leave according to Ukrainian labor law
• Medical insurance
• Corporate English classes
• Business trip compensation
• Equipment for work

Mirko Solutions is an international IT company specializing in web and mobile development for clients in the US, Canada, EU, and Australia. We are growing rapidly and are currently looking for an Project manager (IT) for a new international project.

Job Requirements:

• 1+ year of experience in this position in the field of IT
• English — upper intermediate +
• Strong knowledge of management principles
• Strong relationship building skills
• Proven working experience in project management
• Solid organizational skills including attention to detail and multitasking skills
• Perform risk management to minimize project risks

Responsibilities:

• Management of a development team including remote employees
• Organization of cooperation with the parties involved in the implementation of the project
• Scheduling and monitoring the execution of tasks
• Communication with foreign customers
• Quality control and project execution according to client’s expectations

We provide the following for our employees:

• Competitive salary according to qualification
• Comfortable working environment
• Experienced colleagues
• Opportunity to work with interesting projects,
• Regular performance reviews
• Friendly atmosphere, care for the comfort of professionals

N-iX Games is looking for a Middle/ Senior Unreal Engine Developer

Founded in 2012, N-iX Games is one of the largest game development and art production vendors in Ukraine, working with leading publishers and media enterprises worldwide. The team of 240+ professionals focuses on full-cycle game development, VR solutions, and content creation for all the most popular platforms. The studio has successfully collaborated with over 40 clients, including Paradox Interactive, Wargaming, Ubisoft, Tempo Storm, Supermassive Games, and many others. 

At N-iX Games, we prefer that the work we deliver have a certain level of excellence and are looking for like-minded, exceptional talents. If you are excited about the opportunity to collaborate on awesome games, both indie and AAA, and work with a cutting-edge tech stack alongside other passionate experts, we invite you to join our team.

Responsibilities

• Play a key role in the development process as a programmer.
• Identify and highlight technical risks and ways to mitigate
• Manage requirements and responsibilities. Help establish clear coding best practices and lead regular code reviews.
• Work with the production, programmers, design, and art leads to create tasks and schedule estimates for the programming team and track development efforts across the team.

Requirements 

• 5+ years of experience in the Game industry
• Expert in Unreal 5 and C++
• Experience in at least 2 aspects of game technology development (animation, AI, gameplay, UI, network).
• Experience working on multiplayer titles. 
• Experience in porting between platforms. 
• Self-motivated, with a strong work ethic and excellent written and verbal communication skills;

Nice to have:

• Shipped AAA titles 
• Knowledge of other programming and scripting languages
• Upper-Intermediate English, both verbally and in writing

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for an experienced Head of Retention to lead and scale the retention direction for a growing Casino & Sportsbook product. This role is ideal for someone who combines strategic thinking, strong CRM expertise, and a data-driven approach to player engagement and lifecycle management.

What You’ll Be Responsible For

• Build and develop the retention strategy from scratch
• Create and optimize player lifecycle campaigns across multiple channels (email, SMS, push, in-app)
• Develop segmentation strategies based on player behavior, activity, and value
• Launch and improve loyalty programs, VIP mechanics, engagement campaigns
• Analyze retention performance and key business metrics (LTV, churn, ARPU, reactivation, retention rate)
• Drive reactivation strategies for inactive players
• Lead, mentor, and grow the retention/CRM team
• Work closely with Product, Analytics, Marketing, and VIP departments
• Test new engagement mechanics, communication flows, and promotional strategies
• Ensure retention activities align with responsible gambling policies and compliance requirements

Requirements

• 3+ years of experience in Retention / CRM within iGaming
• Strong background in Casino & Sportsbook products
• Experience building retention processes and strategies from the ground up
• Deep understanding of player behavior, segmentation, and lifecycle marketing
• Hands-on experience with CRM and automation platforms (Optimove, FastTrack, Salesforce, etc.)
• Strong analytical skills and confidence working with retention metrics and cohorts
• Experience managing retention or CRM teams
• Understanding of VIP management and bonus systems
• Upper-Intermediate English or higher

What We Offer

• Competitive salary package
• Opportunity to directly influence product growth and player retention
• Freedom to build processes and implement your own ideas
• Fast-paced environment with quick decision-making
• Fully remote format
• Strong team and product-focused culture
• Career growth opportunities within an expanding iGaming project

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. Поєднуючи стратегічне бачення з практичним досвідом, Growe допомагає бізнесам орієнтуватися в динамічній індустрії, відкривати нові можливості, виходити на нові ринки та досягати сталого зростання.
 

Ідеально для тих, хто прагне:

• Працювати з даними cash flow у платіжних системах: аналізувати, звіряти та готувати операційні звіти;
• Контролювати коректність оборотів, витрат і балансів у звітності платіжних систем;
• Працювати з великими обсягами фінансових даних і вивчати специфіку різних payment providers, ринків та бізнес-умов.
• Працювати з daily, weekly та monthly reports, а також ad-hoc finance requests;
• Комунікувати з платіжними системами та операційними командами щодо reconciliation і settlement питань;
   

Досвід, який стане твоєю перевагою:

• Вища освіта у сфері фінансів, економіки або суміжному напрямі;
• 1+ рік досвіду у фінансах, бухгалтерії, фінансовому контролі, banking, fintech або finance operations;
• Впевнене володіння Excel;
• Розуміння фінансової звітності, reconciliation, settlements або payment operations;
• Досвід роботи з banks, PSPs, payment systems, international reporting або iGaming payments буде плюсом;
• Рівень англійської — Intermediate.
   

Ми цінуємо:

• Аналітичне мислення, системний підхід і сильну увагу до деталей;
• Відповідальність за точність, дедлайни та якість фінансових даних;
• Готовність працювати з регулярними задачами, великими масивами даних і змінними пріоритетами;
• Бажання вивчати нові системи, швидко адаптуватися та зростати у finance-напрямі.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
 

Perfect for those who aim to:

• Work with cash flow data in payment systems: analyze, reconcile, and prepare operational reports;
• Communicate with payment systems and operational teams on reconciliation and settlement topics;
• Control the correctness of turnovers, costs, and balances in payment systems reporting;
• Handle daily, weekly, and monthly reports, as well as ad-hoc finance requests;
• Work with large amounts of financial data and learn the specifics of different payment providers, markets, and business conditions.
   

Experience you’ll need to bring:

• Higher education in finance, economics, or a related field;
• 1+ year of experience in finance, accounting, financial control, banking, fintech, or finance operations;
• Strong Excel skills;
• Understanding of financial reporting, reconciliation, settlements, or payment operations;
• Experience with banks, PSPs, payment systems, international reporting, or iGaming payments will be a plus;Intermediate level of English.
   

It’s a perfect match if you have those personal features:

• Analytical mindset, structured thinking, and strong attention to detail;
• Responsibility for accuracy, deadlines, and the quality of financial data;
• Readiness to work with routine tasks, large data sets, and changing priorities;
• Willingness to learn new systems, adapt quickly, and grow in finance.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

We are looking for a VIP Support Specialist with experience in iGaming who can build long-term relationships with players, retain VIP clients, and handle complex cases in a fast-paced environment.

Responsibilities

• Manage your own pool of VIP players
• Communicate with players via chat, email, and messengers
• Build strong and trust-based relationships with clients
• Work on player retention:
  • reactivate inactive players
  • conduct regular follow-ups
  • reduce churn
• Offer personalized bonuses, promotions, and special offers
• Assist players with payment, withdrawal, bonus, and account-related issues
• Analyze player activity, deposits, and behavior
• Work with CRM systems and internal admin panels
• Collaborate with other teams to resolve complex cases

Requirements

• 1+ year of experience in VIP Support / VIP Account Management
• Previous iGaming experience is required
• English level: B2 or higher
• Strong written communication skills
• Understanding of gambling products, bonus systems, and retention mechanics
• Experience with CRM systems and chat platforms (Intercom / Zendesk is a plus)
• Experience working with bonuses: cashback, free spins, deposit bonuses
• Basic understanding of player analytics: retention, activity, deposits

Expected Results After Probation Period

• Independently manages a VIP player pool
• Handles player requests quickly and professionally
• Regularly works on retention and follow-ups
• Maintains SLA standards with no missed chats
• Successfully handles difficult and high-value player cases

What We Offer

• Remote work format
• Salary: fix+ bonuses/KPI
• Fast-growing iGaming environment
• Opportunity for growth within VIP / Retention

We are looking for a Customer Support Specialist to join our team and help provide high-quality support for our users in the iGaming industry.

This role is perfect for someone who enjoys communication, can multitask, and wants to grow in a fast-paced environment.

Responsibilities

• Communicate with users via live chat, email, Telegram, and Intercom
• Help users with technical and payment-related issues
• Escalate complex cases to relevant teams
• Follow internal SLA and support standards
• Collect and report common user issues and feedback
• Work closely with other departments to resolve customer problems
• Improve support metrics such as CSAT, response time, and resolution quality

Requirements

• 1+ year of experience in Customer Support, Customer Success, Sales, Operations, or similar roles
• Experience in iGaming/Gambling is required
• English level: B1 or higher
• Strong written communication skills
• Ability to work with large amounts of information
• Attention to detail and fast typing skills
• Experience with Google Docs/Sheets or Microsoft Office
• Experience with support platforms like Intercom or LiveChat will be a plus

Nice to Have

• Experience in VIP Support or retention
• Experience with CRM systems
• Interest in cryptocurrency
• Experience working in fast-paced environments
• Strong emotional intelligence and customer-oriented mindset

TraffBraza шукає Strong Middle / Senior Fullstack PHP Engineer для розвитку окремого SEO-напрямку.
Ми шукаємо інженера, який не просто пише backend, а розуміє, як технічні рішення впливають на SEO, індексацію та масштабування органічного трафіку.

Ти будеш працювати над SEO-проєктами, внутрішніми платформами, генераторами сторінок, адмінками та сервісами, які обробляють великі об’єми SEO-сторінок і трафіку.

Що потрібно робити

• Розробляти та підтримувати SEO-проєкти на PHP
• Створювати backend-логіку для генерації сторінок, шаблонів та метаданих
• Реалізовувати технічне SEO:
  • sitemap.xml
  • robots.txt
  • canonical
  • redirects
  • OpenGraph / Twitter Cards
  • schema.org
• Оптимізувати швидкість сайтів та Core Web Vitals
• Працювати з великою кількістю landing pages / programmatic SEO pages
• Розробляти внутрішні інструменти та адмінки для SEO-команди
• Інтегрувати сторонні API, аналітику та внутрішні сервіси
• Працювати з кешуванням, CDN, чергами та оптимізацією навантаження
• Використовувати AI-інструменти для прискорення розробки та прототипування

Наш стек

Backend

• PHP 8+
• MySQL / PostgreSQL
• Redis
• REST API
• Queues / Jobs / Workers
• Composer
• PHPUnit / Pest

Frontend

• Blade / Twig
• JavaScript / TypeScript
• Vue / React / Alpine.js
• Tailwind CSS / Bootstrap

SEO / Infra

• SSR (server-side rendering)
• sitemap.xml
• robots.txt
• canonical
• schema.org
• OpenGraph / Twitter Cards
• Core Web Vitals
• CDN

Tools

• Git
• Docker
• CI/CD
• Linux basics
• ChatGPT / Claude / Cursor / Copilot / Windsurf

Що очікуємо від кандидата

• 3+ роки комерційного досвіду у fullstack-розробці
• Впевнений досвід з PHP 8+
• Досвід роботи з REST API
• Практичний досвід з MySQL
• Розуміння кешування, CDN та оптимізації продуктивності
• Досвід з Blade/Twig та сучасним frontend
• Розуміння server-side rendering і його впливу на SEO
• Знання технічного SEO:
  • індексація
  • sitemap
  • robots.txt
  • canonical
  • redirects
  • SEO-friendly URLs
  • Core Web Vitals
• Досвід роботи з Git, CI/CD та code review
• Вміння писати підтримуваний та структурований код

AI-assisted development / vibe coding

Для нас AI — це частина сучасної розробки, а не просто “генератор коду”.

Буде важливо, якщо ти:

• вмієш працювати з ChatGPT / Claude / Cursor / Copilot
• швидко прототипуєш рішення через AI
• перевіряєш та рефакториш AI-generated code
• використовуєш AI для:
  • boilerplate
  • тестів
  • рефакторингу
  • документації
  • аналізу помилок
  • SQL-запитів
  • роботи з legacy-кодом

Буде плюсом

• Досвід роботи з SEO-проєктами
• Affiliate / Gambling / Betting / Crypto / Leadgen ніші
• Programmatic SEO
• Multi-language / multi-region сайти
• WordPress / October CMS / Craft CMS
• Docker / базовий DevOps
• Google Search Console, Ahrefs, Lighthouse
• SQL optimization, caching, CDN, image optimization

Умови

• Fully remote
• Гнучкий старт робочого дня (9/10/11)
• Оплата на українську карту або crypto
• Відпустки без ліміту
• Лікарняні до 100 днів/рік
• Корпоративна підписка на Claude Code