Customer Support Specialist (Fintech)

We are looking for a Customer Support Specialist to join our team and help provide high-quality support for our users in the iGaming industry.

This role is perfect for someone who enjoys communication, can multitask, and wants to grow in a fast-paced environment.

Responsibilities

• Communicate with users via live chat, email, Telegram, and Intercom
• Help users with technical and payment-related issues
• Escalate complex cases to relevant teams
• Follow internal SLA and support standards
• Collect and report common user issues and feedback
• Work closely with other departments to resolve customer problems
• Improve support metrics such as CSAT, response time, and resolution quality

Requirements

• 1+ year of experience in Customer Support, Customer Success, Sales, Operations, or similar roles
• Experience in iGaming/Gambling is required
• English level: B1 or higher
• Strong written communication skills
• Ability to work with large amounts of information
• Attention to detail and fast typing skills
• Experience with Google Docs/Sheets or Microsoft Office
• Experience with support platforms like Intercom or LiveChat will be a plus

Nice to Have

• Experience in VIP Support or retention
• Experience with CRM systems
• Interest in cryptocurrency
• Experience working in fast-paced environments
• Strong emotional intelligence and customer-oriented mindset