Jobs at Djinni

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.
   

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are looking for a Creative Marketing Specialist with experience in eCommerce or retail marketplaces. The ideal candidate has a strong sense of trends, a deep understanding of viral growth mechanics, and a proven ability to create high-performing, conversion-driven campaigns that sell.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

Find more about us on social media platforms: Instagram, LinkedIn.

About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

What You'll Do
 

• Own features end-to-end: from architecture and implementation to deployment and support
• Build and ship web applications using Ruby on Rails
  Design and maintain APIs, services, and data layers (PostgreSQL, Redis, Sidekiq)
• Deploy and operate services on AWS with Docker
• Write clean, well-tested code with RSpec                                         
• Communicate with the CTO and client-side engineering team directly — no layers in between
• Use AI-assisted development tools (Claude, Cursor, GitHub Copilot) as part of your daily workflow
• Work across diverse projects — different domains, different challenges    

What We're Looking For
 

• 4+ years of professional backend or full-stack development experience
• Strong Ruby and Rails skills (Rails 6+)
• Solid hands-on experience building RESTful and/or GraphQL APIs
• Production experience with PostgreSQL, Redis, Sidekiq, AWS, Docker
• Familiarity with frontend basics (HTML, CSS, JavaScript) — enough to work with Hotwire/Turbo or integrate with a JS frontend
• Comfort working in US timezone (overlapping working hours required)
• Upper-Intermediate or higher English
• Ability to own and drive features independently with minimal supervision
• Go or TypeScript experience is a plus

What We Offer

• Competitive salary above market average
• Fully remote work
• Flat structure — work closely with the CTO, no middle management
• Diverse and technically challenging projects
• Modern AI-powered development workflow
• Small team culture — your voice matters, your code ships
• Paid vacation and sick leave
• Flexible schedule within US timezone overlap
• Professional and career growth through real ownership, not courses and certificates
   

How to Apply

Send your CV with a brief note about a project you're most proud of.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.
   

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

We support a multi-brand social gaming platform that delivers real-time entertainment across web and mobile channels. The system includes a RESTful API and WebSocket services for live game sessions, a complex back-end supporting concurrent users and high transaction volumes, and a dynamic front-end with frequent UI enhancements. Releases occur on a weekly or bi-weekly cadence, introducing new features, bug fixes, and integrations without downtime. Ensuring end-to-end quality and reliability is critical: production issues directly affect customer engagement and revenue. The platform’s scale and continuous delivery model create demanding technical and coordination challenges, making precise test automation essential.

About the Role:

As QA Automation Lead, you will establish and grow the automation function from the ground up. You will take full ownership of automation strategy, framework design, pipeline integration, and team hiring. In the first months, you will be hands-on—writing and reviewing test code, configuring CI/CD, and guiding defect triage—while building processes and standards that ensure high test coverage and fast feedback on every pull request. You will collaborate closely with engineers and product managers, translate requirements into test plans, and coach junior QA engineers. Your work will directly impact release quality, deployment velocity, and team efficiency in a fast-paced environment where production errors have significant cost.

Key Responsibilities:

• Design, implement, and maintain automated test frameworks for UI, API, and end-to-end scenarios.
• Integrate test suites into CI/CD pipelines (e.g., GitHub Actions, Jenkins) to enforce quality gates on pull requests.
• Lead a small team of QA engineers through hands-on guidance, code reviews, and daily direction.
• Define and enforce squad-level testing standards, processes, and documentation.
• Own test coverage for assigned product areas, identifying gaps and preventing regressions before production.
• Collaborate with developers and product managers to analyze requirements and develop comprehensive test plans.
• Manage defect triage and analyze test failures, coordinating fixes and verifying resolutions.
• Continuously optimize test reliability, execution speed, and scope; surface quality risks to engineering leads.
• Drive adoption of AI-assisted testing tools and modern technologies to accelerate framework development.
• Participate in recruiting and onboarding of additional automation engineers as the team scales.

Required Competence and Skills:

• Minimum 5 years of hands-on QA automation experience owning a test automation codebase.
• Proficient with Playwright and TypeScript in a production automation framework; experience with Cypress or Selenium is acceptable.
• Strong JavaScript/TypeScript skills for developing and maintaining test scripts.
• Demonstrated experience integrating automated tests into CI/CD (e.g., GitHub Actions, Jenkins).
• Solid API testing background using tools like Postman or Supertest; experience with RESTful API and WebSocket testing.
• Deep understanding of Git workflows and agile software delivery practices.
• Proven leadership in mentoring engineers, conducting code reviews, and managing day-to-day QA operations.
• Familiarity with AI-driven testing tools and ability to evaluate their application in automation workflows.
• Excellent communication skills for articulating quality concerns to technical and non-technical stakeholders.

Nice to Have:

• Experience in gaming or entertainment software testing, especially in social or casino-style products.

Why Us:

- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of VIP Support!

Requirements:

• 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
• Experience in the gambling industry;
• Proven team management experience (50+ people);
• Hands-on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;
• Experience in developing and implementing operational standards and processes; must be able to write procedures and enforce them;
• Strong process management skills;
• Experience collaborating with cross-functional teams (Retention, Sales, Country Management, Product);
• Experience in support process automation and implementation of CRM / AI tools is a plus;
• Practical experience in achieving commercial targets: meeting sales plans, upsell/cross-sell, increasing LTV;
• Experience in planning and monitoring VIP segment sales;
• Skills in developing customer retention strategies (Ultra and above);
• Understanding of sales funnel and customer lifecycle;
• Ability to identify revenue growth opportunities within the existing portfolio;
• Risk management for churn and development of preventive measures;
• Quality control of client communications aimed at retention and reactivation;
• Willingness to work in Cyprus/Ukraine time zone;
• English B2+.

Will be plus

• Spanish language proficiency;
• Experience with concierge services.

Responsibilities:

1. Team Management and Coordination
– Organize and coordinate the VIP Support team to ensure stable and efficient operations;
– Oversee shift planning, workload distribution, discipline, and adherence to work procedures;
– Manage team headcount: participate in planning, optimize team structure;

2. Standards, Processes, and Quality Control
– Participate in the development and final approval of VIP Support service standards, procedures, and internal processes;
– Ensure compliance with established standards and processes;
– Initiate and implement improvements to enhance service quality;

3. KPIs, SLA, and Client Metrics
– Monitor and control key performance indicators (KPI, SLA, CSAT, etc.);
– Analyze deviations, risks, and factors affecting metrics;
– Prepare recommendations to improve metrics and client experience;

4. Root Cause Management and Corrective Actions
– Review root cause analyses prepared by the Project Coordinator;
– Approve corrective measures and monitor implementation;
– Evaluate the effectiveness of implemented changes and their impact on root causes.

5. Business Interaction and Sales Planning
– Align sales plans with Retention and Country Managers;
– Monitor plan execution, analyze risks and deviations;
– Ensure client service is aligned with business goals;

6. VIP Client Retention
– Ensure retention of Ultra and higher-tier clients;
– Collaborate with Retention and Country Managers on retention plans;
– Monitor achievement of client portfolio preservation goals and client status;

7. Complaints and Complex Cases
– Analyze complaints, feedback, and complex VIP client cases;
– Participate in resolving critical situations and escalations;
– Implement improvements based on client feedback;

8. Team Training and Development
– Oversee training and development of VIP Support staff;
– Conduct regular 1:1s and team sessions;
– Develop managerial and service competencies within the team;

9. Automation and Tools Development
– Initiate automation and optimization of support processes;
– Implement and develop solutions based on CRM, chat platforms, and AI tools;
– Increase team efficiency through technological improvements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of Media Buying!

Requirements:

• 5-plus-year of successful proven experience with Facebook/Google/ In-app in the iGaming (Gambling&Betting);
• Successful proven experience Head of media buying 3 year plus;
• Managing more than 25 + person at team;
• Ability to effectively manage large advertising Budgets (from $1,000,000 per month)
• Availability of successful cases in the gambling niche in the CIS/Latam markets
• Deep understanding of basic metrics of the Conversion Rate and Unity Economy (ROI, NGR, GGR, LTV, CTR, CPC, CPM, CPA, CPL, etc.);
• Experience in working with Antidetect Browser and Tracking Systems;
• A high-level understanding of how the major advertising Facebook / Google / In-app platforms (placements, auto-rules, launch methods);
• Ability to moderate creatives and links on the previously mentioned platforms;
• Ability to work independently with cloaking and filtration systems (Adspect, Palladium, Im Klo, HideClick, Keitaro, Android/IOS apps, PWA apps, etc.);
• Ability to collect test results (advertising), draw conclusions and suggestions for further actions;
• High skills to analyze and optimize advertising campaigns to achieve specified KPIs.
• Experience in А/B testing;
• Planning budget and control;
• Experience with a lot of traffic, ability to work with a large array of information;
• English – B1 and above.

Will be plus

• Experience in other Traffic Sources (TikTok, ASO/ ASA, Networks, Influence, etc.);
• Experience in BI/Analytics services (Tableau/Google Data Studio/Power BI, etc.).

Responsibilities:

• Management and build team;
• Individual purchase of traffic at the initial stages, further training of your buyers;
• Regularly building Marketing Hypotheses and conducting A/B tests to generate new profitable approaches to traffic generation;
• Setting the Terms of Reference for the necessary promotional materials;
• Competent budget management;
• Together with the team, the formation of media strategies, calculation of the KPI funnel;
• Monitoring the implementation of own traffic KPIs and finding ways to continuously improve them;
• Regular reporting on performance and profit;
• Market and Competitor Analysis;
• Planning and calculation of Traffic Streams.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.

Fluent Trade Technologies is a global fintech software firm, recognized as a market leader in the eFX space. For over a decade, we’ve been delivering ultra-low-latency trading and market data solutions to the world’s largest banks, hedge funds, and non-bank institutions.

Our modular and scalable platform empowers clients to achieve faster, smarter trading decisions, improve execution certainty, and grow their market share across multiple asset classes — including eFX, eFutures, eFixed-Income, Cryptocurrencies, and eMetals.

With development centers in Europe and a collaborative, innovation-driven culture, Fluent’s mission is simple: to eliminate barriers to the most advanced trading technology and make it accessible to all market participants.

Learn more about us at www.fluenttech.net.

DBA 

We are looking for an experienced MySQL DBA, who can cover both database maintenance, failover, optimization etc, as well as help with SQL/Stored procedures optimization.

Responsibilities:

• Be a part of rapid development cycles to deliver high-quality products
• Hands-on Development of infrastructure and maintenance
• Be responsible for All databases in the organization, including development DBs, Staging DBs and Production DBs
• Cover Admin aspects like: Security, Failover/replication, Optimization etc.
• Cover Design aspects like: table structure, indexing, query / stored procedures design etc.
• Incorporate products, work procedures, best practices and architecture
• Going over specifications documents thoroughly to find special cases and scenarios
• Cooperate with dev, QA and devops teams

• Becoming the house expert on Database.

   

  Desired Skills & Experience

   

• 5 years experience as DBA, at least 3 of them as MySQL DBA
• Hands-on experience with DBA failover, security, optimization, backup etc.
• Hands-on experience with DB design, testing and maintenance
• Self-managed, can work as a single DBA in the organization
• Experience with a scripting language - Python, Bash. 
• Issue resolution abilities and good analysis to root cause detection

• Mandatory -- good English, both written and spoken

   

  Advantage

• Developed in C++, specifically calling mysql from it
• Financial background: FIX protocol, FX trading, 

• Experience with Jira, SVN, Jenkins

   

About CodePhusion: At CodePhusion, we are dedicated to innovation and excellence in the IT sector. We empower businesses by delivering cutting-edge software solutions. We are currently seeking a dynamic Junior Engineer for full-time collaboration.
 

Job Description: As a Trainee/Junior Engineer, you will be instrumental in implementing robust backend services focused on scalability, maintainability, and security with support and mentorship.
 

Responsibilities:

• Develop and maintain scalable backend services using Python (usually FastAPI)
• Collaborate with front-end developers and UI/UX designers to ensure seamless integration and functionality.
   

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum of 0.5 years of experience in backend development with Python, including freelance or IT academy experience.
• Experience working with AI tools, combined with a strong curiosity and eagerness to explore, adopt, and innovate using emerging AI technologies.
• Excellent problem-solving skills and ability to work independently in a fast-paced environment.
• Strong communication skills and ability to collaborate effectively in team settings.
• Ukrainian language is a must.
   

What We Offer:

• Flexible working hours and remote work options.
• Opportunity to join a rapidly growing company and shape its technological direction.

Application Process: We look forward to exploring your potential at CodePhusion here at Djinni! Start your application by mentioning your favourite tool for vibe-coding and briefly explaining why you enjoy using it:)

🚀 We are hiring: Media Buyer (Restricted Vertical)

We are looking for a strong operator who understands restricted vertical media buying — not just someone who runs ads, but someone who understands how traffic behaves in challenging and competitive environments.

💡 What you will work with:
• Paid traffic on Meta, Google, and Native platforms (Taboola / Outbrain / MGID)
• Prelanders and advertorial funnels
• Account stability, warm-up strategies, bans and recovery processes
• Continuous testing of angles and creatives in sensitive niches (crypto / casino)

🧠 Who we are looking for:
• Hands-on experience in performance marketing in restricted verticals
• Deep understanding of account behavior, not just campaign setup
• Strong testing mindset and ability to scale what works
• Ability to work with fast-changing environments and adapt quickly

If this sounds like you — we would be happy to connect.

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams. 

We are looking for a Senior Power BI Developer with experience in Microsoft Dynamics 365 to join the project supporting CRM-driven analytics and reporting across multiple countries and business units. In this role, you will be responsible for building and optimizing reporting solutions based on Dynamics 365 data, ensuring high-quality insights for sales and service processes, and contributing to enterprise-scale BI initiatives.

Your tasks:

• Develop and maintain Power BI reports and dashboards based on Dynamics 365 data
• Work directly with CRM data models, including entities, relationships, and business processes
• Design and implement data integration solutions between Power BI and Dynamics 365 (dataflows, connectors, APIs)
• Embed Power BI reports into model-driven apps and ensure proper user context access
• Translate business requirements into scalable BI solutions and data models
• Ensure data accuracy, consistency, and performance of reporting solutions
• Collaborate with stakeholders across different countries and departments
• Support enterprise BI initiatives, including multi-country rollouts and reusable reporting templates
• Apply best practices in data governance, security, and role-based access control

Requirements:

• 4+ years of experience with Power BI development
• Hands-on experience with Microsoft Dynamics 365 (CRM) and Dataverse
• Strong understanding of data modeling, ETL processes, and data integration
• Experience working with Power BI dataflows, connectors, and embedding
• Understanding of CRM processes (sales, customer service, KPIs)
• Experience in enterprise-level BI environments
• Familiarity with Azure and/or Microsoft Fabric is a plus
• Strong analytical and problem-solving skills
• Good communication skills and ability to work with business stakeholders
• Upper-Intermediate or higher level of English
• Tax residence in Ukraine and fluency in Ukrainian

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing and support services for digital products worldwide at a dynamic pace. Since launching in 2021, the project has been rapidly scaling while maintaining a strong focus on team stability, professional growth, and high-quality customer experience.
In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We are currently seeking a Customer Support Representative (Junior) to join our team.

In this role, you will provide English-speaking support to users worldwide, helping them resolve issues related to subscriptions, billing, and product usage. You will work in a fast-paced environment where efficiency, empathy, and clear communication are essential.

Working schedule:

• 24/7 support format (Monday–Sunday);
• 16 shifts per month with a flexible rotating schedule;
• Up to 4 night shifts per month required to ensure full support coverage.

Your future responsibilities include:

• Handling incoming customer requests and calls, ensuring a high level of empathy and service quality;
• Supporting customers with subscription management, cancellations, and refunds;
• Evaluating customer situations and proactively offering solutions when needed;
• Processing partial or full refunds when appropriate;
• Performing basic troubleshooting before escalating issues to the technical team;
• Maintaining a balance between customer satisfaction and business needs;
• Managing a high volume of requests while maintaining quality standards.

KPI & performance expectations:

During the probation period, agents gradually reach full performance targets:

• Month 1: focus on learning processes and building response speed;
• Month 2–3: increasing response efficiency while maintaining high-quality support.

Performance is measured based on response speed and quality metrics.

Needed experience & skills:

Required:

• English level B2 or higher;
• At least 1 year of experience in customer-facing roles, or strong motivation to start a career in Customer Support;
• Ability to communicate clearly and confidently with international customers.

Soft skills:

• Multitasking and ability to work in a fast-paced environment;
• Adaptability and openness to learning new tools and processes;
• Openness to feedback and continuous improvement;
• Responsibility, honesty, and strong work ethic;
• Empathy and customer-focused mindset.

Nice to have:

• Previous experience with CRM systems;
• Experience handling high volumes of customer requests.

Work with EverHelp is about:

• Flexible shift schedule;
• A competitive compensation package with regular performance reviews;
• A supportive team environment with experienced professionals;
• Opportunity to work on one of the fastest-growing projects within the Genesis ecosystem;
• A clear and structured onboarding process with paid training.

Training program:

• 31 hours of training before starting independent work;
• Training is paid hourly;
• The program focuses on product knowledge, communication standards, and support workflows.

Career growth opportunities:

From this position, teammates can grow into roles such as:

• Billing Manager
• Quality Control (QC) Specialist
• Team Lead

We value long-term collaboration and actively support teammates who want to grow within the Customer Support direction.

Submit your resume and join our team 🚀

We’re looking for an experienced and strategic commercial leader from the iGaming industry to drive NuxGame’s growth across global markets.

This person will oversee sales, business development, partnerships, and revenue operations, leading the team toward ambitious targets.

The ideal candidate has extensive B2B iGaming experience (platforms, aggregators, or solution vendors). B2C experience will be a strong advantage, bringing valuable operator-side perspective.

Key Responsibilities:

• Lead NuxGame’s global commercial and growth strategy across B2B channels.
• Build and maintain strategic relationships with operators, providers, and key stakeholders.
• Drive sales pipeline growth, oversee deal flow, and improve conversion & retention rates.
• Identify new market opportunities and partnerships.
• Collaborate with Product & Marketing to align go-to-market initiatives.
• Set, monitor, and deliver on revenue, margin, and growth KPIs.
• Lead, coach, and scale a sales and BD team.
• Represent NuxGame at major iGaming conferences and events.

Requirements:

• 7+ years of iGaming industry experience, ideally in B2B (platform, aggregation, or tech solutions).
• Proven success in senior commercial or BD leadership roles.
• Deep understanding of iGaming markets and B2B dynamics.
• B2C knowledge or background is a big plus.
• Strong negotiation, leadership, and communication skills.
• Fluent in English; other languages are an advantage.
• Results-driven, analytical, and entrepreneurial mindset.

What we offer
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: up to 29 days off per year, including up to 5 days for health-related absence (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.
 

Waiting for you on our team!

Quod Financial are looking for smart, curious people who enjoy solving puzzles and helping others. If you have the right attitude and a desire to dive into a fast-paced international environment, we will teach you the rest!

About Quod Financial

Quod Financial is a global provider of trading technology solutions, helping financial institutions operate efficiently in international markets. Our clients include banks, hedge funds, and trading firms around the world.

What Makes This Role Special?

Client-Facing Impact
You’ll be the first point of contact for our clients, helping them resolve issues and ensuring a smooth experience.

Strong Focus on Communication
Work closely with international clients and internal teams, improving your professional English every day.

Global Environment
Collaborate with colleagues and clients from different countries and cultures.

What We’re Looking For

1. Smart & Logical Thinker: You can connect the dots, ask the right questions, and break down a confusing situation into clear, manageable steps.
2. Conversational English (Intermediate+): You feel completely confident writing emails and jumping on a call to talk things through with international clients.
3. Tech-Curious (No prior experience needed!): You don’t need to know how to code. However, you shouldn’t be afraid of technology. If the idea of eventually learning how software works behind the scenes (like basic Linux or how to read logs) sounds like an exciting challenge, you belong here.
4. Calm Under Pressure: When things get chaotic, you stay cool, organized, and focused on finding a solution.

Your Responsibilities

• Be the friendly, organized, and professional first point of contact via chat, email, and calls.
• Act as a “translator” — listen to the client’s problem, structure the information clearly, and pass it on to our engineering and QA teams without losing the details.
• Keep clients updated and ensure no request is ever forgotten or ignored.
• Step by step, learn the basics of our trading systems so you can start solving simple issues on your own.
• Escalate and prioritize client issues when required.

Why Quod Financial?

• Work in an international, fast-growing company
• Improve your English in a real business environment
• Gain experience in customer support within the fintech industry
• Clear opportunities for growth and career development
• Supportive and collaborative team culture
• A stable company with 20+ years of experience in the market, with 8 offices worldwide.
• You can earn at the level of a developer — our experienced support engineers can make up to 4.5k. It all depends on you: the more experienced you become, the faster you learn and navigate things, the higher your compensation will be.

We offer

• Remote work from Ukraine only
• Medical insurance or a health budget — your choice
• 20 paid vacation days + 10 sick days annually
• Shifts 19.00 pm — 03.00 am (after a year or two, you can switch to day shifts)
• Corporate laptop, EcoFlow — if needed

A quick note on language:

Half of Quod’s Ukrainian team is based in Kharkiv and primarily speaks russian. You’re welcome to communicate in Ukrainian, russian, English — we’re flexible.
However, if language preferences are a key factor for you, please take this into account when considering us.