Jobs at Djinni

We are seeking a Bid Manager (Project Manager/Deal Coordinator) to join the GrowthX Bid Management Team. This role supports the bid process, new business generation activities, and the preparation of documentation for formal tenders. The Bid Manager will handle client requests such as RFIs and RFPs, and develop content for client presentations. Strong multitasking skills and proactivity are essential.

Each team member is expected to lead one or more internal areas or initiatives that contribute to the evolution of business processes and enhance overall effectiveness. The Bid Manager is responsible for managing the entire bid cycle, driving efficiency, accelerating time to quote, and improving the overall customer experience.

• Responsibilities:

  Managing multiple, parallel bids to meet sales bid deadlines
  Studying and analyzing bid documents to understand the needs of the client
  Making the proposal structure and bid approach fit the customer bid requirements
  Managing bid pricing and commercial strategy within agreed bid frameworks and approval frameworks
  Managing and reviewing bid inputs (internal and third-party) to ensure high-quality output, e.g. SOW and pricing
  Producing and managing preliminary and final quotes, commercial project contracts, and any document related to the bid
  Documenting/ archiving bid information in dedicated databases and data sharing sites, ensuring that all critical information is
  current and complete
  Coordinating joint efforts of the bid team, distributing the tasks
  Preparing case studies and other reference materials
  Collating materials provided by various departments

• Mandatory Skills Description:

  A team player with a strong personal integrity
  Motivated, flexible, organized and process-oriented
  Able to track and manage multiple discussion threads and bids, ensuring continuity and follow-up
  Analytical, project coordination and business analysis skills
  Project management experience
  Perfect English (C1)
  Distinct ability to work independently, though being flexible to work under supervision/ in teams
  Advanced knowledge of Microsoft Office (PowerPoint, Word, Excel)
  Understanding of SDLC

• Nice-to-Have Skills Description:

  Knowledge of Core Banking and Application Modernization
  Atlassian JIRA and Confluence
  Sharepoint

Join our team as an engineer for VAS Planning & Development and take part in cutting-edge projects that drive innovation. You’ll work on 5G NSA and 5G SA deployment, contribute to large-scale modernization initiatives, and gain deep insights into how business operates. This role offers a unique chance to master PCRF technology, optimize existing systems, and make a real impact on the evolution of our network.

What you will do

• Develop and oversee system strategy, including HW/SW lifecycle management, dimensioning, load forecasting, and budgeting with execution
• Partner and contract management
• Initiate and participate in a tender
• Lead system deployment, system extension, new services (HW/SW/services)
• Collect business needs and prepare technical requirements for new services/solutions
• Provide consultancy to businesses about system functionality
• Support complex works execution at the maintenance window

Qualifications and experience needed

• GSM/UMTS/LTE architecture knowledge
• PS domain elements knowledge: PCRF/PCEF/TDF, DRA, OCS, DPI, GGSN/PGW; сorresponding 3GPP interfaces; signaling protocols: GTP, Diameter
• IP network knowledge
• English level: Pre-intermediate or higher
• Preferred: 5G architecture knowledge, SQL knowledge, Linux-based OSs

Target system

• PCRF and TDF

What we offer

• Office or remote — it’s up to you
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: the opportunity to learn through the company’s own library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.
 

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Middle QA Engineer to join our team in Lviv!
 

What You'll get to do:

• Design, maintain, and execute test cases for APIs, web, and mobile applications.
• Perform functional, regression, and integration testing across services and applications.
• Work with API testing tools (Postman, Newman, REST Assured, or similar) to validate endpoints, requests, and responses.
• Apply basic OOP concepts when writing or maintaining automated tests.
• Execute manual testing for web and mobile apps (UI/UX, cross-browser, cross-platform).
• Participate in bug reporting, verification, and tracking in tools like Jira or Azure DevOps.
• Collaborate closely with developers to clarify requirements and reproduce issues.
• Support the QA team in building automation coverage and integrating tests into CI/CD pipelines.
• Contribute to QA documentation: test plans, test reports, and checklists.
   

What You need to know:
 

• 3+ years of QA experience .
• Bachelor's degree in technical field (computer science or applied mathematics, IT).
• Practical experience with API testing (REST, SOAP).
• Knowledge of HTTP, JSON, XML, and authentication methods (OAuth, JWT, API keys).
• Hands-on experience in web testing (desktop & responsive) and mobile app testing (iOS/Android).
• Familiarity with at least one programming or scripting language (Java, Python, JavaScript, C#).
• Familiarity with SQL/Mongo DB.
• Understanding of basic OOP principles (inheritance, encapsulation, abstraction, polymorphism).
• Experience with bug tracking and test management tools (Jira, TestRail).
• Good communication skills and ability to work in a cross-functional team.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Our company specializes in emerging IoT and IoE technologies: embedded development, backend, DevOps, Big Data, ML projects, mobile apps, software/hardware integration, and QA. We're seeking a strategic leader to join our Kyiv team and transform our Sales & Marketing into a growth engine.

What we’re looking for

• At least 5 years in IT sales and 2 years as a head of department (outsourcing/services is a strong plus)
• Experience leading sales or combined sales & marketing teams
  Proven track record of scaling sales and operations
• Hands-on mindset: able to both think strategically and execute
• Understanding of selling complex tech solutions 

• Upper-Intermediate+ English

   

Responsibilities

• Review the current sales & marketing setup to identify what works and what does not, propose and gradually implement an improved growth strategy, and align on realistic goals and KPIs with leadership
• Strengthen the existing pipeline and acquisition channels, explore new ways to approach EU/US markets, and get involved in key deals when needed
• Align marketing with sales with a focus on impact, improve positioning in the IoT/IoE space, and develop channels that actually generate leads
• Work with the existing team across Ukraine and international locations, scale or adjust the team where needed, and build clear processes 
• Collaborate closely with delivery and tech teams to better package and present company expertise to clients
   

We Offer

• Work with cutting-edge IoT/IoE technologies
• Direct communication with international clients (EU/US)
• Competitive salary + bonuses
• Modern office near KPI/Shulyavska metro 
• Flexible hours
• Straightforward, low-bureaucracy environment
• Open, growth-focused team
   

We’re not expecting instant results, but we do expect a structured approach and steady progress.

Project Manager (Military/Defense Projects)

Lviv/Office

About the role: We are looking for a Project Manager with experience in military, defense, or other critical environments to lead and coordinate technical projects in the military domain. 

This role requires strong ownership, the ability to operate under changing conditions, and close collaboration with field teams, engineers, and R&D.

You will work with realworld feedback from the field and be responsible for turning it into structured improvements, integrations, and operational solutions.

Key Responsibilities:

• Manage and support technical requests from the military domain, from initial input to execution.
• Plan and coordinate field deployments and on-site activities: schedules, logistics, warehouses, and responsible stakeholders.
• Own the full integration lifecycle: from first field feedback to implementation of chages.
• Synchronize cross-functional teams: pilots, engineers, R&D, integration teams, and logistics.
• Track tasks across platforms, versions, upgrades, and iterations.
• Systematize issues, incidents, and structured feedback coming directly from the field.
• Run regular syncs, monitor deadlines, and provide clear status updates.

• Build and maintain documentation processes: reports, checklists, lessons learned.

   

Required Skills & Experience:

• 2+ years of experience managing technical projects (hardware, drones, R&D, integrations).
• Experience in project management or working with physical/hardware products.
• Solid understanding of the technical lifecycle: production, integration, testing, and flight operations.
• Strong skills in planning, deadline management, logistics coordination, and documentation.
• Excellent communication skills across technical, field, and product teams.

• Ability to bring structure to chaos and maintain control in dynamic and changing environments.

   

Nice to Have:

• Experience working on military, defense, or other critical-domain projects.
• Understanding of UAV architecture or payload systems.
• Ability to prepare concise technical reports, BRDs, or change logs.
• Hands-on experience with field testing or hardware deployment.

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Deferment from military service.
• An atmosphere of trust, open communication, and leadership — initiative is welcomed, ideas are brought to life, and the team supports your progress.
• Modern working equipment (MacBook or other preferred hardware).
• English language classes.
• Compensation for educational and training programs.
• Team buildings and corporate events in a friendly and collaborative environment.

If you have experience working in military or critical environments and want to be directly involved in projects that have real-world impact — we’d love to hear from you.

Send us your CV or reach out directly to start the conversation.

About the Role

We're growing fast and looking for a Manual QA Engineer to help ensure the quality and stability of our frontend project. You will work closely in a team with developers, project/product managers, and other QA specialists to identify and report issues, validate new features, and verify overall product behavior. This role is focused on performing manual testing to help ensure that all frontend features work as expected and meet our quality standards before release.

Who We Are

Our RnD department is at the heart of innovation and consists of ten teams that develop internal tools, marketing systems, CMS, CRM, and payment solutions that power our company’s success. With a strong focus on modern technologies, automation, and performance, we create high-load and scalable solutions that drive business growth.

Why Join Us?

• You’ll work on a major frontend project, helping ensure its stability, usability, and overall quality.
• You’ll be part of a team where QA processes and tools are well-structured and actively maintained by a dedicated QA Team Lead.
• You’ll collaborate closely with PMs, frontend/backend developers, and designers in a supportive and technically strong RnD environment.
• If you’re looking to grow as a QA professional, contribute to a live product, and be part of a team that values quality—this is the perfect opportunity for you!

Requirements

Must-Have:

• 3+ years of experience in manual Web application testing.
• Proven experience in UI/frontend testing using DevTools.
• Understanding of Web and client-server interaction principles.
• Experience working with Figma for UI/UX validation.
• Basic skills in working with GraphQL/Rest API (sending queries, analyzing responses).
• Familiarity with HTML and CSS.
• Knowledge and practical application of test design techniques. 
• Proficiency in test management systems (e.g., TestRail, Qase, Zephyr), Jira, Confluence, and Postman.
• Experience in writing test checklists, test cases and bug reports.
• Solid understanding of software development methodologies (Agile, SDLC, bug lifecycle).
  Nice-to-Have:
• Basic knowledge of automated testing concepts.
• Basic knowledge of JavaScript or TypeScript.

• Familiarity with performance testing tools.

  Responsibilities:

• Conduct manual testing of web applications across desktop and mobile platforms to ensure consistent user experience and functionality.
• Design, maintain, and execute comprehensive manual test cases for new and existing product features.
• Develop positive, negative, and boundary test scenarios to validate application behavior under various conditions.
• Participate in various testing phases including smoke, functional, regression, and acceptance testing.
• Analyze and test GraphQL queries and APIs, using Postman, and Swagger
• Create detailed and well-documented bug reports, working closely with developers to ensure timely resolution.
• Maintain and regularly update test documentation, including test cases, checklists, and test run results.
• Collaborate with cross-functional teams to understand product requirements and ensure quality standards are met.

• Contribute to the continuous improvement of testing processes and overall QA best practices.

  Benefits:

• 18 business days of paid vacation + public holidays compensation.
• Insurance Fund of the company.

• Partial coverage of all professional studies.

  **Coverage of sick leaves, sports activities, and English language courses.

We are looking for a Senior Data Engineer. This is not a standard ETL role. You will work on a high-load system processing 10,000+ executions per minute, building scalable pipelines where AI and LLM logic are embedded directly into production data flows.

The role combines data engineering, backend thinking, infrastructure ownership, and real production AI integration.

What you will do:

• Design and maintain scalable data pipelines in Python on Google Cloud Platform
• Build and optimize AI-driven scoring flows using LLMs for real-time identity enrichment
• Work with BigQuery, Apache Spark, and Apache Iceberg for heavy data processing
• Maintain high-load orchestration with custom Python nodes and complex workflows
• Own deployment and release processes (CI/CD)
• Optimize PostgreSQL performance under heavy load
• Investigate incidents and resolve root causes permanently

• Use AI engineering tools such as Claude in daily development

   

Requirements:

• 4+ years of experience in Data Engineering / Backend Engineering
• Strong Python skills
• Commercial experience with production LLM integration (OpenAI / Anthropic / Gemini)
• Strong knowledge of GCP (Cloud Functions, IAM, Networking)
• Experience with BigQuery, Spark, Iceberg
• Good understanding of Kubernetes
• Experience with workflow orchestration tools (n8n is a strong plus)
• Strong practical knowledge of PostgreSQL

• English level B2+

   

What is important for us:

• Ownership mindset
• Fast learning ability
• Strong problem-solving approach
• Active AI usage in engineering work
• Focus on practical results over unnecessary complexity

Senior React Native Engineer / Mobile Tech Lead (Full Ownership Role | Ukraine)

We are looking for a strong Senior React Native Engineer ready to take full ownership of a mission-critical mobile app (iOS + Android) used at scale in production.

This is not a feature-only role — it’s a Mobile Owner / Tech Lead-level position, responsible for the entire lifecycle of the app.

🔧 Product context (high-level)

A logistics & delivery platform with:

AI-powered route optimization
Real-time order tracking
Integrated chat (sales / support / fulfillment)
Self-scheduling for deliveries
Driver-facing mobile operations app
💡 Core responsibilities
Full end-to-end ownership of the mobile app (iOS & Android)
App maintenance, releases, production stability & incident handling
Major refactoring of a legacy React Native codebase
Designing and implementing offline-first architecture (critical)
GPS / geolocation + background tracking implementation (critical)
REST API + real-time event integration
Performance, reliability, and architecture improvements
Native module integration (Swift/Kotlin when needed)
Release management and production readiness ownership
🧠 Who we are looking for
5+ years in mobile development, 3+ years in React Native
Strong experience with pure React Native (no Expo)
Proven background in offline-first mobile apps
Hands-on experience with GPS / background location tracking
Strong debugging skills in complex production RN apps
Experience with both iOS & Android release cycles
TypeScript + modern React patterns

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.
   

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are looking for a Creative Marketing Specialist with experience in eCommerce or retail marketplaces. The ideal candidate has a strong sense of trends, a deep understanding of viral growth mechanics, and a proven ability to create high-performing, conversion-driven campaigns that sell.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

Find more about us on social media platforms: Instagram, LinkedIn.

About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

What You'll Do
 

• Own features end-to-end: from architecture and implementation to deployment and support
• Build and ship web applications using Ruby on Rails
  Design and maintain APIs, services, and data layers (PostgreSQL, Redis, Sidekiq)
• Deploy and operate services on AWS with Docker
• Write clean, well-tested code with RSpec                                         
• Communicate with the CTO and client-side engineering team directly — no layers in between
• Use AI-assisted development tools (Claude, Cursor, GitHub Copilot) as part of your daily workflow
• Work across diverse projects — different domains, different challenges    

What We're Looking For
 

• 4+ years of professional backend or full-stack development experience
• Strong Ruby and Rails skills (Rails 6+)
• Solid hands-on experience building RESTful and/or GraphQL APIs
• Production experience with PostgreSQL, Redis, Sidekiq, AWS, Docker
• Familiarity with frontend basics (HTML, CSS, JavaScript) — enough to work with Hotwire/Turbo or integrate with a JS frontend
• Comfort working in US timezone (overlapping working hours required)
• Upper-Intermediate or higher English
• Ability to own and drive features independently with minimal supervision
• Go or TypeScript experience is a plus

What We Offer

• Competitive salary above market average
• Fully remote work
• Flat structure — work closely with the CTO, no middle management
• Diverse and technically challenging projects
• Modern AI-powered development workflow
• Small team culture — your voice matters, your code ships
• Paid vacation and sick leave
• Flexible schedule within US timezone overlap
• Professional and career growth through real ownership, not courses and certificates
   

How to Apply

Send your CV with a brief note about a project you're most proud of.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.
   

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

We support a multi-brand social gaming platform that delivers real-time entertainment across web and mobile channels. The system includes a RESTful API and WebSocket services for live game sessions, a complex back-end supporting concurrent users and high transaction volumes, and a dynamic front-end with frequent UI enhancements. Releases occur on a weekly or bi-weekly cadence, introducing new features, bug fixes, and integrations without downtime. Ensuring end-to-end quality and reliability is critical: production issues directly affect customer engagement and revenue. The platform’s scale and continuous delivery model create demanding technical and coordination challenges, making precise test automation essential.

About the Role:

As QA Automation Lead, you will establish and grow the automation function from the ground up. You will take full ownership of automation strategy, framework design, pipeline integration, and team hiring. In the first months, you will be hands-on—writing and reviewing test code, configuring CI/CD, and guiding defect triage—while building processes and standards that ensure high test coverage and fast feedback on every pull request. You will collaborate closely with engineers and product managers, translate requirements into test plans, and coach junior QA engineers. Your work will directly impact release quality, deployment velocity, and team efficiency in a fast-paced environment where production errors have significant cost.

Key Responsibilities:

• Design, implement, and maintain automated test frameworks for UI, API, and end-to-end scenarios.
• Integrate test suites into CI/CD pipelines (e.g., GitHub Actions, Jenkins) to enforce quality gates on pull requests.
• Lead a small team of QA engineers through hands-on guidance, code reviews, and daily direction.
• Define and enforce squad-level testing standards, processes, and documentation.
• Own test coverage for assigned product areas, identifying gaps and preventing regressions before production.
• Collaborate with developers and product managers to analyze requirements and develop comprehensive test plans.
• Manage defect triage and analyze test failures, coordinating fixes and verifying resolutions.
• Continuously optimize test reliability, execution speed, and scope; surface quality risks to engineering leads.
• Drive adoption of AI-assisted testing tools and modern technologies to accelerate framework development.
• Participate in recruiting and onboarding of additional automation engineers as the team scales.

Required Competence and Skills:

• Minimum 5 years of hands-on QA automation experience owning a test automation codebase.
• Proficient with Playwright and TypeScript in a production automation framework; experience with Cypress or Selenium is acceptable.
• Strong JavaScript/TypeScript skills for developing and maintaining test scripts.
• Demonstrated experience integrating automated tests into CI/CD (e.g., GitHub Actions, Jenkins).
• Solid API testing background using tools like Postman or Supertest; experience with RESTful API and WebSocket testing.
• Deep understanding of Git workflows and agile software delivery practices.
• Proven leadership in mentoring engineers, conducting code reviews, and managing day-to-day QA operations.
• Familiarity with AI-driven testing tools and ability to evaluate their application in automation workflows.
• Excellent communication skills for articulating quality concerns to technical and non-technical stakeholders.

Nice to Have:

• Experience in gaming or entertainment software testing, especially in social or casino-style products.

Why Us:

- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of VIP Support!

Requirements:

• 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
• Experience in the gambling industry;
• Proven team management experience (50+ people);
• Hands-on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;
• Experience in developing and implementing operational standards and processes; must be able to write procedures and enforce them;
• Strong process management skills;
• Experience collaborating with cross-functional teams (Retention, Sales, Country Management, Product);
• Experience in support process automation and implementation of CRM / AI tools is a plus;
• Practical experience in achieving commercial targets: meeting sales plans, upsell/cross-sell, increasing LTV;
• Experience in planning and monitoring VIP segment sales;
• Skills in developing customer retention strategies (Ultra and above);
• Understanding of sales funnel and customer lifecycle;
• Ability to identify revenue growth opportunities within the existing portfolio;
• Risk management for churn and development of preventive measures;
• Quality control of client communications aimed at retention and reactivation;
• Willingness to work in Cyprus/Ukraine time zone;
• English B2+.

Will be plus

• Spanish language proficiency;
• Experience with concierge services.

Responsibilities:

1. Team Management and Coordination
– Organize and coordinate the VIP Support team to ensure stable and efficient operations;
– Oversee shift planning, workload distribution, discipline, and adherence to work procedures;
– Manage team headcount: participate in planning, optimize team structure;

2. Standards, Processes, and Quality Control
– Participate in the development and final approval of VIP Support service standards, procedures, and internal processes;
– Ensure compliance with established standards and processes;
– Initiate and implement improvements to enhance service quality;

3. KPIs, SLA, and Client Metrics
– Monitor and control key performance indicators (KPI, SLA, CSAT, etc.);
– Analyze deviations, risks, and factors affecting metrics;
– Prepare recommendations to improve metrics and client experience;

4. Root Cause Management and Corrective Actions
– Review root cause analyses prepared by the Project Coordinator;
– Approve corrective measures and monitor implementation;
– Evaluate the effectiveness of implemented changes and their impact on root causes.

5. Business Interaction and Sales Planning
– Align sales plans with Retention and Country Managers;
– Monitor plan execution, analyze risks and deviations;
– Ensure client service is aligned with business goals;

6. VIP Client Retention
– Ensure retention of Ultra and higher-tier clients;
– Collaborate with Retention and Country Managers on retention plans;
– Monitor achievement of client portfolio preservation goals and client status;

7. Complaints and Complex Cases
– Analyze complaints, feedback, and complex VIP client cases;
– Participate in resolving critical situations and escalations;
– Implement improvements based on client feedback;

8. Team Training and Development
– Oversee training and development of VIP Support staff;
– Conduct regular 1:1s and team sessions;
– Develop managerial and service competencies within the team;

9. Automation and Tools Development
– Initiate automation and optimization of support processes;
– Implement and develop solutions based on CRM, chat platforms, and AI tools;
– Increase team efficiency through technological improvements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.