Jobs at Djinni

About the Role
We are looking for an experienced and data-driven Head of CRM to lead our customer retention strategy, lifecycle marketing initiatives, and CRM operations. This role is responsible for developing and executing CRM strategies that drive customer engagement, retention, loyalty, and lifetime value across multiple communication channels.
As a Head of CRM, you will own the CRM roadmap, manage a team of CRM specialists, collaborate closely with Product, BI, Marketing, VIP, and Creative teams, and continuously optimize customer journeys through segmentation, personalization, automation, and testing.
This is a high-impact leadership role offering the opportunity to shape CRM strategy, build scalable retention programs, and directly influence business growth.
Responsibilities
CRM Strategy & Leadership
 

• Develop and execute the overall CRM and customer retention strategy aligned with business objectives.
• Own customer lifecycle management across all stages: onboarding, activation, retention, reactivation, and loyalty.
• Define CRM KPIs, monitor performance, and drive continuous improvement initiatives.
• Build and manage the CRM roadmap, prioritizing projects based on business impact.
• Lead, mentor, and develop the CRM team, establishing best practices and operational excellence.

Campaign Management & Automation
 

• Oversee planning, execution, and optimization of CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and other channels.
• Ensure effective campaign delivery through CRM automation platforms.
• Drive personalization initiatives based on customer behavior, segmentation, and predictive insights.
• Establish and optimize automated customer journeys and trigger-based communications.

Analytics & Optimization
 

• Analyze CRM performance and customer behavior to identify growth opportunities.
• Develop segmentation strategies to maximize engagement and retention.
• Lead A/B testing initiatives across communications, offers, customer journeys, and promotional mechanics.
• Monitor customer engagement metrics, churn rates, retention, conversion, and lifetime value.
• Collaborate with BI and Data teams to improve reporting frameworks and customer insights.

Cross-Functional Collaboration

• Work closely with Product, Marketing, VIP, BI, Operations, and Creative teams to deliver integrated customer experiences.
• Guide Creative and Content teams on CRM best practices, messaging frameworks, and campaign optimization.
• Partner with Product teams to implement retention features and loyalty initiatives.

Deliverability & Compliance
 

• Monitor email deliverability, domain reputation, and communication performance.
• Ensure compliance with communication regulations and customer consent management.
• Oversee subscription and unsubscription processes to maintain healthy communication databases.

Requirements
 

• 3+ years of CRM experience, including at least 1 year in a leadership or senior CRM role.
• Proven experience developing and executing CRM and retention strategies.
• Strong expertise with CRM and marketing automation platforms (Customer.io, Optimove, Хtremepush, FastTrack, Salesforce Marketing Cloud, Braze, or similar).
• Strong analytical skills with hands-on experience in customer segmentation and performance analysis.
• Advanced Excel/Google Sheets skills; SQL knowledge is a strong advantage.
• Experience managing A/B testing programs and data-driven optimization initiatives.
• Understanding of customer lifecycle marketing, retention, loyalty programs, and behavioral segmentation.
• Experience working with email deliverability and communication best practices.
• Excellent project management and stakeholder management skills.
• Strong leadership, mentoring, and team development capabilities.
• iGaming experience is highly preferred.

Nice to Have
 

• Experience managing CRM teams in fast-growing environments.
• Knowledge of HTML/CSS for email development.
• Experience with predictive modeling, customer scoring, and advanced personalization.
• Understanding of responsible gaming and regulatory requirements within iGaming.

What You'll Get
 

• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Significant ownership and influence on customer retention strategy.
• Opportunity to build and scale CRM processes and team.
• Collaboration with experienced professionals across Product, Marketing, BI, and Operations.
• Access to advanced CRM and marketing technology stack.
• Continuous professional development and leadership growth opportunities.
• Clear structure, transparent feedback, and measurable goals.
• Fun corporate activities and team events.

Key Requirements
 

• Experience: 6 months in Performance Marketing.
• DSP Expertise: Deep hands-on experience with Ad Networks and DSPs (e.g., Ubidex, Kayzen, BidSwitch, etc.).
• Retargeting Specialist: Proven ability to build and scale marketing retention campaigns for consumer products will be plus.
• Technical Proficiency: Deep understanding of attribution models (Post-view vs. Click) and conversion deduplication.
• Technical setup skills: working with pixels, postbacks, and user cookies.
• Familiarity with tracking tools (AppsFlyer/Adjust) and analytics (Tableau, Jira).
• Analytical Mindset: Expert-level command of CTR, CR, CPA metrics.
• Creative Management: Experience briefing design teams for video creatives and conducting rigorous A/B testing.

Your Responsibilities

• Campaign Management: Launch, manage, and scale high-budget retargeting and performance campaigns within various DSPs.
• Optimization: Continuously analyze campaign performance by GEO and placement, identify issues, and implement solutions rapidly.
• Inventory Control: Maintain and optimize Whitelists and Blacklists of publishers and domains.
• Technical Integration: Handle complex pixel integrations and postback configurations to ensure data accuracy.
• Creative Strategy: Analyze creative performance data to provide data-driven briefs for the video production team.
• Reporting: Deliver regular, detailed reports on campaign efficiency and user journey segmentation.

Benefits:
☘️ An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more;
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
📍 Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan, work remotely or on-site with comfort, and enjoy the opportunity to build a network of connections with professionals day by day.
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided;
🏖 Paid vacations, sick leave, personal event days, days off;
👨🏻‍⚕️ Corporate health insurance program for your well-being;
💵 Referral program: enjoy cooperation with your colleagues and get a bonus.
📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯 Rewards program for mentoring and coaching colleagues;
🗣 Free internal English courses;
🧘 Yoga classes to help you stay active and energized;
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie and book lovers, board games, cozy evenings, special office days dedicated to holidays;
🎳 Company events, team buildings.

For our partner we are looking for Head of CRM (Retention)

🌍Location: Remote / Flexible
🌐Domain: iGaming • Online Casino • Sports Betting • Multi-Brand Expansion

About the Company

We are a fast-growing iGaming operator successfully running our flagship online casino & sportsbook brand. With strong performance, ambitious expansion goals, and an upcoming transition to a multi-brand ecosystem, we are now strengthening our retention and customer lifecycle function.

We are looking for a Head of CRM (Retention) who will build, scale, and lead our CRM strategy across all existing and future brands — ensuring high engagement, strong player loyalty, optimized LTV, and sustainable revenue growth.

This is a strategic and hands-on leadership role for an expert who knows how to design and manage high-performing retention systems across GEOs.

💠Role Overview

The Head of CRM will own the full CRM & retention strategy: lifecycle automation, segmentation, player activation & reactivation, bonus mechanics, churn prevention, and communications (email/SMS/push/in-app).

You will lead a team (CRM managers, content/communications) and align closely with product, data, VIP, and marketing teams to execute a strong retention engine supporting multi-brand scaling.

☑️Key Responsibilities

Strategic Leadership

• Build and execute the global CRM & retention strategy for casino & sportsbook.
• Develop a unified retention framework to support multi-brand expansion.
• Drive player lifecycle optimization: onboarding, engagement, churn reduction, reactivation.
• Own CRM roadmap, planning, budgeting, and performance KPIs.

Customer Journey & Segmentation

• Develop advanced segmentation models based on behavior, value, risk profiles, and product preferences.
• Design automated lifecycle flows for Casino and Sports betting customers.
• Build and optimize multi-channel communication journeys (email, SMS, push, in-app, onsite).

Retention Campaigns & Promotions

• Create and manage retention campaigns: weekly promos, tournaments, missions, sports events campaigns.
• Collaborate with Product on bonus mechanics, reward systems, and gamification.
• Manage campaign A/B testing, experimentation frameworks, and personalization.

Data & Performance Management

• Own CRM analytics: LTV, churn rate, retention cohorts, NGR uplift, ROAS of retention campaigns.
• Work closely with BI/Data teams to build dashboards and reporting for all brands.
• Ensure accurate tracking, attribution, and customer insights across CRM touchpoints.

Team Leadership & Cross-Functional Collaboration

• Lead, mentor, and grow the CRM/Retention team.
• Collaborate tightly with Product, VIP, Marketing, Support, Risk & Fraud, and Payments.
• Align retention strategy with acquisition, VIP strategy, sportsbook schedule, and brand plans.

Technology & Tools

• Manage CRM platforms (e.g., Customer.io, Optimove, Smartico, BetConstruct/SoftSwiss CRM modules, etc.)
• Drive automation, efficiency, and scaling of workflows.
• Oversee deliverability, domain warm-up, technical CRM hygiene, and integration quality.

• Participate in platform migration or implementation during multi-brand expansion.

   

Requirements

Experience & Expertise

• 4+ years in CRM / Retention in iGaming (casino + sportsbook) — must.
• Experience leading CRM teams or heading CRM/Retention in a mid-large operator.
• Proven success building retention strategies for multi-GEO operations.
• Strong understanding of bonus mechanics, wagering systems, segmentation, gamification.
• Hands-on with CRM automation, lifecycle flows, and campaign execution.

Technical Skills

• CRM tools: Customer.io / Optimove / Braze / Smartico or similar.
• Experience with HTML email templates (basic edits).
• Understanding of domain warm-up, deliverability, and email infrastructure is a plus.
• Strong analytical mindset: cohort analysis, ROI, LTV, retention KPIs.

Soft Skills

• Leadership and team management.
• Strategic thinking with hands-on execution capability.
• Data-driven mindset and continuous optimization approach.

• Excellent communication and cross-functional collaboration skills.

   

✨Offer

• Work in a rapidly growing iGaming company with plans to become a multi-brand operator.
• Full ownership of CRM & retention strategy.
• Competitive compensation package and bonuses.
• Flexible schedule, remote opportunities.
• Professional development budget (courses, conferences).
• Opportunity to build a strong CRM team and influence product direction.
• Fast decision-making environment with no bureaucracy.

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
 

Job Description

We are looking to hire a Senior Java Developer who will take part in development and maintenance services for customized software solutions for large European customer, a provider of innovative software solutions for the public sector.
The client is a technology service provider specializing in digital solutions for public sector organizations. The company focuses on developing secure, scalable platforms that support administrative processes, data management, and digital transformation initiatives.
The project includes software application development in the tax administration domain. The system under development is the tax administration system that covers taxation processes in one of the European countries. This is the complex system that covers the full life-cycle of tax declarations processing and tax calculations and assessments that included integration with multiple external systems. The project team consist of 20+ people.
 

Responsibilities:

• Implement software components according to the design specifications
• Perform system integration and testing, problem troubleshooting, and resolution
• Perform unit testing of software components
• Participate in estimating project efforts and delivery timelines
• Proactively collaborate with teammates and communicate with the Project Stakeholders to ensure that the Project efforts proceed efficiently and with predictability
• Provide technical input into product roadmaps
• Participate in triage activities (incident analysis and prioritization)
• Support and optimize CI/CD processes

Project Tech Stack: 
Backend (Java): Spring, Quarkus. Frontend: Angular (latest versions)
Data & Integration: PostgreSQL,RESTEasy, Hibernate / Panache, Kafka
Architecture, DevOps & Tools: Microservices, Maven, Flyway, Docker, Kubernetes, GitLab, Jira, ArgoCD, Grafana
 

Qualifications

• 6+ years of experience in Java development
• Strong experience with Spring Framework, Quarkus
• Understanding of microservices architecture and containers (Docker/Kubernetes)
• Experience with relational databases (PostgreSQL or other RDBMS)
• Experience with REST/SOAP integrations and messaging (Kafka, ActiveMQ)
• Good understanding of testing principles
• Ability to communicate confidently in English
• Strong communication and collaboration skills with stakeholders and distributed teams

Nice to have:

• Experience in Angular front-end development
• German or Swiss German language skills 
   

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

🚀 We are looking for an experienced AI Python Engineer to join our team and help build AI-powered products and intelligent automation solutions. This role is ideal for a strong backend engineer who has practical experience integrating LLMs and building AI-enabled applications rather than focusing solely on traditional Machine Learning research.

🎯 Responsibilities

* Design, develop, and maintain AI-powered applications and services.

* Integrate Large Language Models (OpenAI, ChatGPT, Claude, Llama, and similar technologies) into production systems.

* Build and optimize AI agents, workflows, and automation solutions.

* Develop backend services, APIs, and integrations using Python.

* Design and implement scalable AI-enabled product features.

* Collaborate with product, engineering, and business teams to deliver AI-driven solutions.

* Evaluate, improve, and optimize AI workflows and user experience.

* Stay up to date with the latest developments in the AI/GenAI ecosystem.

🧩 Requirements

* Strong commercial experience with Python backend development.

* Hands-on experience with Generative AI technologies and LLM integrations.

* Experience building AI-powered applications or products.

* Practical experience with OpenAI APIs or similar LLM providers.

* Experience working with AI agent frameworks such as LangChain, LangGraph, CrewAI, LlamaIndex, or similar tools.

* Solid understanding of API development and integrations.

* Experience designing and implementing production-ready systems.

* Strong problem-solving and analytical skills.

* Ability to work independently and drive solutions from concept to implementation.

🧩 Nice to Have

* Experience with RAG (Retrieval-Augmented Generation) systems.

* Experience with vector databases (Pinecone, Weaviate, Qdrant, ChromaDB, etc.).

* Cloud experience (AWS, Azure, or GCP).

* Experience with containerization and deployment (Docker, Kubernetes).

* Familiarity with AI evaluation, observability, and monitoring tools.

🌍 What We Offer:

-Paid vacation and sick leave

-We provide the equipment you need to work comfortably (if required)

-We cover 50% of courses if you want to grow professionally

-Regular salary reviews based on your performance

-Competitive salary, depending on your experience

-Always on-time payments — no delays

-A normal, supportive team without unnecessary bureaucracy

We are hiring for one of our business partners — a fast-growing international broker operating across Forex, Crypto, Stocks, Commodities, and other asset classes. The company develops its own trading platform, mobile applications, and copy-trading solutions for retail clients across global markets.

Company Snapshot

• Industry: Global CFD / FX Broker (Retail Trading)
• Stage: ~30 employees today, scaling to 60–80 over the next 12 months
• Markets: LATAM (Mexico, Colombia, Argentina), expanding into MENA, South Africa, and South-East Asia
• Work Model: Remote-first

About the Role

As an HR Business Partner, you will lead the company's people agenda, with a strong focus on talent acquisition, employer branding, HR operations, and organizational development.

This is a hands-on role combining strategic partnership with operational execution. You will work closely with leadership to build scalable people processes, support rapid international growth, and help shape a high-performance culture.

The business is entering a major growth phase driven by market expansion, new acquisition channels, call-center scaling, affiliate partnerships, and product development initiatives.

What You Will Do

Talent Acquisition & Employer Branding

• Own end-to-end hiring across all functions and geographies, including senior and leadership roles
• Build and scale recruitment processes, pipelines, and hiring infrastructure
• Manage recruitment KPIs, funnel performance, and candidate experience
• Partner with agencies and external recruiters when needed
• Drive employer branding initiatives, EVP development, recruitment marketing campaigns, and talent community building
• Own and develop the company's careers presence across LinkedIn, Glassdoor, and other hiring channels

HR Business Partnering & People Operations

• Partner with the CEO, COO, and business leaders on organizational design, workforce planning, and team effectiveness
• Own the employee lifecycle from onboarding through performance reviews, promotions, and offboarding
• Develop and improve HR policies, processes, and documentation for a distributed international team
• Coordinate HR operations across multiple jurisdictions with EOR, payroll, and legal partners
• Manage HR systems, reporting, and data quality (currently PeopleForce)

Culture, Performance & Employee Experience

• Strengthen company culture and internal communication during rapid growth
• Build onboarding, learning, and leadership development initiatives
• Support compensation reviews, salary benchmarking, and performance management processes
• Monitor engagement, retention, and people metrics, implementing improvements where needed

What You Bring

• 5+ years of experience in HR, Talent Acquisition, or HR Business Partner roles
• Experience in high-growth environments such as CFD/Forex, FinTech, Crypto, Trading, iGaming, or similar B2C businesses
• Proven success building and scaling hiring functions and recruitment processes
• Strong background in employer branding, recruitment marketing, and talent attraction
• Experience supporting distributed international teams across multiple countries
• Strong understanding of HR operations, performance management, and employee lifecycle processes
• Data-driven mindset with experience managing recruitment and people metrics
• Hands-on experience with ATS/HRIS platforms such as PeopleForce, Greenhouse, Workable, BambooHR, or similar
• Strong stakeholder management and communication skills
• English level B2+ or higher

What We Offer

• Competitive compensation package with KPI-based bonus system
• Opportunity to make a direct impact in a rapidly scaling international business
• High level of ownership, autonomy, and visibility
• The chance to build and develop the people function alongside senior leadership
• Fully remote work environment with global exposure

Our client is an iGaming Advertising Agency specializing in performance-driven user acquisition for operators worldwide. The company partners with leading brands, delivering high-quality traffic through a combination of a global affiliate network and proprietary in-house traffic sources.

Recognized by industry awards and certifications, the agency is known for its reliability, transparency, and strong market presence. We are currently looking for a Business Development Manager to drive advertiser acquisition and build long-term partnerships.

📋 Key responsibilities and your contribution:

— Search for and attract new advertisers for collaboration
— Negotiate commercial terms and close agreements with advertisers
— Build and maintain long-term relationships with existing partners
— Support advertisers in optimizing their campaigns and improving performance
— Analyze and optimize current campaigns, improving KPIs
— Monitor advertiser performance and prepare regular reports
— Analyze market trends and competitors to identify growth opportunities
— Develop tailored commercial proposals and partnership solutions
— Participate in industry events and conferences to expand the advertiser network

📚 Your qualifications:

— 2+ years of experience in Business Development / Affiliate Management within iGaming
— Background in a media buying team or affiliate network (deep understanding of traffic specifics)
— Strong negotiation skills: ability to clearly communicate traffic performance and handle objections
— Data-driven mindset: confident working with metrics, analytics, and performance data
— Experience in partner development: focus on quality, LTV growth, and increasing average check
— Proven ability to work independently and take ownership of results
— Experience in attending industry conferences and building professional relationships through offline networking
— English level: B1–B2+

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐  Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

We are looking for an experienced Ignition Architect / Senior Developer to join a global digital manufacturing transformation initiative. In this role, you will take ownership of designing, implementing, and evolving a business-critical industrial automation and tracking platform deployed across multiple international manufacturing facilities.

You will act as the technical authority for the Ignition ecosystem, driving architecture decisions, establishing development standards, and delivering reliable OT/IT integrations between manufacturing systems, enterprise applications, and industrial devices. This is a unique opportunity to work on a large-scale, highly regulated manufacturing environment where modern software engineering practices meet industrial automation.

Key Responsibilities:

• Design, develop, and maintain scalable Ignition 8.x multi-gateway architectures, including high-availability configurations.
• Define platform standards, including gateway configuration, tag structures, scripting frameworks, project organization, and deployment strategies.
• Build and maintain integrations between Ignition, manufacturing systems, ERP platforms, middleware, and enterprise applications.
• Develop interfaces for exchanging real-time events, commands, and production data between OT and IT environments.
• Implement and support industrial communication protocols, including OPC technologies and Modbus TCP.
• Collaborate with infrastructure, database, QA, and manufacturing teams to ensure system reliability, scalability, and performance.
• Contribute to modern software delivery practices, including Git workflows, CI/CD pipelines, automated testing, and release management.
• Support validation, compliance, and documentation activities within a regulated manufacturing environment.
• Participate in system deployments, commissioning activities, and ongoing production support.
• Provide technical leadership, mentor engineers, and serve as an escalation point for complex technical challenges.

Required Experience

• 8+ years of hands-on experience working with the Ignition platform, including Gateway configuration, scripting, project resources, and large-scale deployments.
• Strong expertise in designing industrial automation solutions with high availability and reliability requirements.
• Experience integrating Ignition with external systems using REST APIs, WebSockets, OPC technologies, and industrial communication protocols.
• Hands-on experience with Modbus TCP and industrial device connectivity.
• Strong understanding of OT/IT integration principles and manufacturing environments.
• Experience with Java development and familiarity with Ignition SDK or module development.
• Experience working with Microsoft SQL Server or other enterprise database platforms.
• Strong knowledge of Git-based development workflows and CI/CD practices.
• Excellent communication skills and ability to collaborate with cross-functional global teams.

Nice to Have:

• Experience in regulated industries such as pharmaceuticals, life sciences, medical devices, food manufacturing, or other highly controlled environments.
• Knowledge of GxP, computerized system validation (CSV), audit trails, and compliance requirements.
• Experience integrating with SAP or other ERP platforms.
• Experience with cloud integration services and hybrid OT/IT architectures.
• Experience supporting global, multi-site manufacturing deployments.
• Knowledge of industrial networking and cybersecurity best practices.
• Experience with RFID-enabled manufacturing or asset-tracking solutions.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position, schedule is 1 PM −10 PM UK timezone.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively.
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues.
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools.

Responsibilities:

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
• Provide administrative support to the sales team, including managing calendars and scheduling appointments.
• Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
• Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
• Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations.
• Maintain accurate and complete customer records in CRM.

Requirements:

• 2+ years of experience in sales, customer service, refunds handling, or a related role.
• C1+ level of English
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.
• Proactive problem-solver with a customer-focused mindset.
• Strong organizational skills with high attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools

Nice-to-haves:

• Payment Recovery (Billing)
• Chargeback Management
• Work with escalations

Benefits:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision.
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Responsibilities

— Learn and develop a deep understanding of the software product being tested.

— Create, update, and maintain test cases, checklists, and basic product documentation under the guidance of senior QA team members.

— Perform functional testing of new features, product changes, and bug fixes.

— Participate in regression testing across different platform areas.

— Report bugs clearly in Jira.

— Communicate progress, blockers, and questions to your direct manager in a timely manner.

— Collaborate with QA, development, and product team members.

— Review requirements, designs, and existing documentation to better understand product behavior.

— Learn how to investigate production support requests and bug incidents.

— Be actively involved in team processes and continuously improve your QA skills.

Qualifications and Skills

— Strong understanding of software testing theory, testing methods, and QA processes.

— Understanding of test design techniques and ability to apply them to simple real-life examples.

— Ability to create clear test cases, checklists, and bug reports.

— Basic understanding of web applications, client-server architecture, browser DevTools, and HTTP requests.

— Basic SQL knowledge: ability to write simple SELECT queries with WHERE, ORDER BY, and basic JOINs.

— Basic understanding of API testing

— Basic understanding of databases; MongoDB knowledge will be a plus.

— Attention to detail and ability to carefully analyze product behavior.

— High motivation to learn, ask questions, receive feedback, and improve quickly.

— Basic Jira knowledge or willingness to learn it quickly.

— Intermediate or higher written English; willingness to improve spoken English.

It will be a big plus if you have

— Any practical experience with testing web applications, even from courses, pet projects, internships, or test tasks.

— Basic experience with e-commerce, e-marketing, fintech, banking, or other business domains.

— Basic experience with SQL, MongoDB, API testing, Postman, or browser DevTools.

— Understanding of calculations such as discounts, commissions, shipping, taxes, totals, or similar logic.

— Basic familiarity with platforms or services such as Shopify, BigCommerce, Stripe, or other payment/e-commerce systems.

— Basic understanding of Git, CI/CD, Jenkins, GitHub Actions, or test automation.

— Any experience with JavaScript, Cypress, Mocha, or other automation tools.

We offer

— Paid trainee period with a clear growth path to Junior QA Engineer.

— Real product experience in a fast-growing US-based company.

— Mentorship from experienced QA team members.

— Dynamic and challenging tasks with gradual responsibility growth.

— Work with skilled, professional, and friendly teammates.

— Opportunity to work with modern technologies and QA practices.

— Paid tech courses and access to multiple AI tools with top-tier models.

— A structured and transparent in-company promotion process.

— Unlimited PTO + days off on USA holidays.

Kindgeek is looking for a smart, curious, and proactive engineer who moves fast, asks the right questions, and takes genuine ownership of what they build. Your mission will be to embed directly with a global private equity firm and deliver AI-powered automation that makes their analysts, operations teams, and investment professionals meaningfully more productive. This role sits at the intersection of cutting-edge agentic AI development and real-world business impact - the kind of work that ships to production and stays there.

RESPONSIBILITIES

As an AI Engineer, you will be responsible for:

• Building and deploying AI agents and agentic workflows using the client's internal agent framework and modern orchestration tools (LangChain, LangGraph, CrewAI, AutoGen, or similar);
• Designing and implementing RAG pipelines - including chunking strategies, embeddings, and vector store integrations (Pinecone, Weaviate, pgvector);
• Processing and structuring financial documents (PDFs, DOCX reports, tables, CIM/DDQ materials) into clean, machine-readable outputs via Python;
• Integrating REST APIs and cloud services to connect agent workflows with existing business systems and data infrastructure;
• Owning the full delivery cycle for each initiative: scoping, development, testing, deployment, and handover to business users;
• Instrumenting agents for observability, writing test harnesses for non-deterministic behaviour, and ensuring failures are explicit and handled gracefully;

• Communicating proactively with the client-side team - surfacing blockers early, documenting solutions clearly, and keeping stakeholders in the loop without being asked.

   

REQUIREMENTS

We’re looking for an AI Engineer who has:

• 3-5 years of Python development experience; strong, clean, testable code is a baseline expectation;
• Hands-on experience building agentic AI workflows using LLM orchestration frameworks (LangChain, LangGraph, CrewAI, AutoGen, or similar);
• Experience with Claude API (Anthropic) - prompt engineering, tool use, multi-turn conversations, streaming;
• Practical knowledge of RAG pipeline design: chunking, embedding models, and vector stores;
• Experience with document processing: PDF/DOCX extraction, structured output generation, table parsing;
• Comfort integrating REST APIs and working across the stack - data transformation, prompt engineering, deployment;
• Strong written and spoken English (Upper-Intermediate minimum) for direct async communication with the client team;
• Proactive working style: you raise issues early, communicate without prompting, and treat documentation as part of the deliverable;
• Experience in a regulated or security-sensitive environment, or demonstrable commitment to data integrity and auditability.

Will be a plus:

• Familiarity with Azure OpenAI or the Microsoft Azure ecosystem;
• Experience with V7 Go or other document-intelligence / PE-oriented AI platforms;
• Understanding of financial document structures: CIM, DDQ, LP reports, IC memos (domain awareness, not PE background required).

WHAT WILL YOU GET WITH KINDGEEK

We want you to thrive and feel supported

Professional growth: at Kindgeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certification refunds and provide regular feedback and technical reviews.

Benefits package: Kindgeek offers all team members competitive compensation and a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves without a note from the doctor, and an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.

Personal growth: as a part of our team, you will have access to corporate English courses with a 50% reimbursement, take advantage of our offline library and access a large selection of corporate training and classes. Also, every employee can request any internal or external training or certification if it applies to his or her work responsibilities.

Geek community: at Kindgeek, we value community – even in the full-scale invasion times, we take every opportunity to stick together. Our geeks organise various online and offline clubs – from stretching and skiing to English. We volunteer together and support each other.

Flexibility: Kindgeek offers a hybrid working model. Team members can work remotely or from the office or Kindgeek London Hub – an innovative cafe-style co-working in Lviv (it’s pet-friendly!).

We encourage you to apply

At Kindgeek, we encourage everyone to apply – regardless of nationality, race, gender, marital status, disability, sexual identity, or religion. We are growing into an inclusive, equal-opportunity company where only professionalism, competence, and ideas matter. We are committed to supporting mobilised employees and veterans joining Kindgeek and facilitating their career development. We aim to bring equal opportunities to all team members and candidates – especially those underrepresented in technological companies.

An international company is looking for Support Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

Our expectations:

◉ Level of English language - B1 and above, knowledge of French language will be a plus;

◉ Ability to work with CRM services for customer support, the ability to configure them;

◉ Experience as a Support Manager will be a plus;

◉ Work in the betting industry will be an advantage.

Personal qualities that will help in the work:

◉ Attention to details;

◉ Responsibility;

Responsibilities:

◉ Customer support for technical issues of various kinds;

◉ Communication with payment systems and work with the product team; 

◉ Close interaction with the security service.

We offer:

◉ Remote work with a flexible schedule;

◉ Vacation - 20 working days;

◉ 5 days of paid sick leave;

◉ Competitive salary and the opportunity for career growth;

◉ Work in a friendly team, where everyone is an expert in his sphere and ready to help.

Send your Telegram @username and we will contact you faster!

We are looking for an experienced AI Python Engineer to join our team and help build AI-powered products and intelligent automation solutions. This role is ideal for a strong backend engineer who has practical experience integrating LLMs and building AI-enabled applications rather than focusing solely on traditional Machine Learning research.

Responsibilities

• Design, develop, and maintain AI-powered applications and services.
• Integrate Large Language Models (OpenAI, ChatGPT, Claude, Llama, and similar technologies) into production systems.
• Build and optimize AI agents, workflows, and automation solutions.
• Develop backend services, APIs, and integrations using Python.
• Design and implement scalable AI-enabled product features.
• Collaborate with product, engineering, and business teams to deliver AI-driven solutions.
• Evaluate, improve, and optimize AI workflows and user experience.
• Stay up to date with the latest developments in the AI/GenAI ecosystem.

Requirements

• Strong commercial experience with Python backend development.
• Hands-on experience with Generative AI technologies and LLM integrations.
• Experience building AI-powered applications or products.
• Practical experience with OpenAI APIs or similar LLM providers.
• Experience working with AI agent frameworks such as LangChain, LangGraph, CrewAI, LlamaIndex, or similar tools.
• Solid understanding of API development and integrations.
• Experience designing and implementing production-ready systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and drive solutions from concept to implementation.

Nice to Have

• Experience with RAG (Retrieval-Augmented Generation) systems.
• Experience with vector databases (Pinecone, Weaviate, Qdrant, ChromaDB, etc.).
• Cloud experience (AWS, Azure, or GCP).
• Experience with containerization and deployment (Docker, Kubernetes).
• Familiarity with AI evaluation, observability, and monitoring tools.

• Project Description:

  Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
  The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

• Responsibilities:

  Principal Responsibilities
  
  • Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

• Mandatory Skills Description:

  • Must understand the financial markets with strong equities background.
  • Understanding of the trade lifecycle, back-office, and settlement processes
  • Hands-on technical experience in an application support
  • Has 3 years experience in a support role within
  • Strong communication skills and the ability to work in a demanding environment.
  • Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
  • Aptitude to learn
  • Understanding of ITIL methodology
  • English - Advanced
  • Working hours - EST time zone shift (9 AM - 5 PM ET/EST)
  
  • Proficient writing SQL\PLSQL
  • Hands-on experience with Unix/Linux like platform
  • Good experience with Unix/Linux command line
  • Understanding of XML/FpML etc data formats
  • Know how to work with source-code (ability to read and understand logic)
  . Experience in BUILDING CHECKS (and monitoring) IN GENEOS. This would also entail some decent scripting skills preferably using python or perl for building geneos checks.

• Nice-to-Have Skills Description:

  • Scripting - Python\JS\ etc
  • Knowledge of databases and associated structures
  • Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
  • Knowledge of Fix Messaging protocol and setting up FIX connections
  • Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
  • Experience in supporting order flow management between the trading desk and brokers
  • Experience with Javascript will be a huge advantage
  • Java applications support background
  • Experience with Cloud (AWS) platform

• Languages:
  • English: C2 Proficient