Jobs at Djinni

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

• Project Description:

  We're building a Cloud Observability platform for market leading large Germany based company with 440,000 customers worldwide.
  Originally known for leadership in enterprise resource planning (ERP) software, the company has evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. A top cloud company with 200 million users worldwide, the company helps businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose.

• Responsibilities:

  • Lead sprint-based feature development for routing and collector-as-a-service platforms
  • Develop Kubernetes operators using controller-runtime / Operator SDK (kubebuilder)
  • Design and implement CRDs & Admission Webhooks
  • Build custom OpenTelemetry Collector distributions and exporters
  • Develop frontend components using React / TypeScript / Tailwind / Vite / TanStack
  • Implement and maintain Istio service mesh and mTLS/OIDC/JWT security
  • Integrate with Open Service Broker / Cloud Broker APIs and enterprise platform services
  • Maintain CI/CD pipelines using GitHub Actions and ArgoCD
  • Contribute to architecture decisions and create ADRs for major changes
  • Participate in developer on-call rotation outside core hours

• Mandatory Skills Description:

  • Go language development
  • Node.js / TypeScript development
  • Kubernetes container orchestration
  • OpenTelemetry (OTEL) observability
  • controller-runtime / Operator SDK (kubebuilder)
  • CRDs & Admission Webhooks
  • GitHub Actions and ArgoCD CI/CD
  • Kustomize configuration management
  • Istio / Service Mesh infrastructure
  • mTLS / OIDC / JWT / OAuth2 security
  • PostgreSQL and Kafka
  • ModelContext Protocol (MCP) AI framework
  • React / Frontend Stack (TS, Tailwind, Vite, TanStack)
  • Open Service Broker / Cloud Broker APIs

• Nice-to-Have Skills Description:

  • OTEL Collector custom distributions and exporters
  • gRPC networking
  • Gardener cluster lifecycle management
  • GCP / Azure / AWS cloud platforms
  • Prometheus / Grafana / Jaeger / Splunk monitoring
  • Enterprise platform integration (BTP or similar)
  • AI-assisted / spec-driven development practices
  • NATS messaging, Helm, HashiCorp Vault, Kyverno, HAProxy
  • Sovereign / Air-gapped architecture
  • Cost Management & FinOps

• Languages:
  • English: C1 Advanced

At the moment, we are looking for a Manual QA Engineer ($$2000-2500).

Please note that this is a full-time on-site position in our Lviv office.
 

What We’re Looking For 

• Solid understanding of software testing principles, including testing methodologies, techniques, and types of testing.
• Strong analytical and problem-solving mindset — ability to identify issues, think critically, and provide data-driven insights.
• Hands-on experience testing web applications, ensuring quality across different browsers and environments.
• Proven experience in end-to-end product testing, covering both functional and non-functional aspects.
• Proficiency in requirements analysis and validation, ensuring alignment between business needs and technical implementation.
• Practical experience using JIRA (or similar tools) for test case management, defect tracking, and collaboration.
• Excellent self-organization and attention to detail, with the ability to independently deep dive into complex systems and processes.

Nice to Have (Bonus Skills)

• QA certifications such as ISTQB or equivalent, demonstrating formal testing knowledge and best practices.
• Experience testing enterprise systems with hierarchical user structures, including admin portals for managing roles, users, and permissions.
• Familiarity with systems involving complex data mapping or integrations with third-party platforms and APIs.

Responsibilities

• Plan, design, and execute functional and UI testing to ensure software quality across different platforms and browsers.
• Develop, maintain, and update comprehensive test documentation, including test cases, checklists, and test reports.
• Collaborate closely with cross-functional teams — including Developers, Product Managers, and Designers — to ensure shared understanding of requirements and deliverables.
• Participate in requirements review and clarification sessions, identifying gaps, ambiguities, or potential risks early in the development cycle.
• Identify, document, and track defects using issue-tracking tools (e.g., JIRA), ensuring timely follow-up and resolution.
• Validate implemented features and verify bug fixes, maintaining high confidence in product stability and performance.

We offer

• Above market rate salaries
• Flexible working hours and remote/hybrid work options
• 25 days off per year + official holidays off
• Military reservist deferment
• English lessons compensation
• Medical compensation
• Professional Development Budget
• Tech Equipment Allowance
• Cozy office and free snacks
• Team Building and Social Events

If you’re passionate about creating, breaking boundaries, and shaping the future of digital entertainment — you’re one of us. Join our team of talented professionals where your expertise will be valued, your growth supported, and your contributions recognized. Don’t miss the opportunity to be part of an innovative company with a culture that fosters both personal and professional development.

Send us your resume today and let’s build the future together!

Overview: Algoseek is seeking a proactive, technically adept Algorithmic Support Engineer to provide first-line support to our institutional clients for our intraday market data feeds for quantitative and algorithmic trading data systems. This role bridges finance, market data and technology — requiring both hands-on technical troubleshooting and a deep understanding of trading concepts, market data, and systematic strategies.

This position serves as an entry point into Algoseek, offering strong performers a pathway to grow into development, data, or quantitative analysis roles.

Role Details:

• Location: 100% Remote (Global Team)
• Job Type: Full-time
• Compensation: Competitive with bonuses and education/technical allowance

Responsibilities:

• Provide responsive technical and functional support for Algoseek’s market data clients using real-time intraday datasets.
• Diagnose and resolve incidents related to market data feeds, APIs, and algorithmic trading infrastructure.
• Communicate complex issues clearly to both technical and non-technical users.
• Collaborate closely with developers, data engineers, and product leads to escalate and troubleshoot system issues.
• Analyze  reported data anomalies and communicate with client.
• Maintain accurate documentation of support procedures, recurring issues, and resolution steps.
• Identify improvement areas and propose automation or analytics-driven enhancements to support operations.

Essential Requirements:

• Strong grasp of systematic, algorithmic, and quantitative trading workflows (ideally intraday).
• Knowledge of US equities, options, or futures markets OR experience with cryptocurrencies / digital assets trading environments.
• Hands-on technical ability: scripting in Python, familiarity with SQL / data analysis.
• Excellent English communication skills, written and spoken.
• Analytical mindset; strong problem-solving and troubleshooting ability.
• Demonstrated curiosity and motivation to learn — this role suits those aiming to move beyond support into deeper technical or quantitative tracks.

Desirable Requirements:

• Experience supporting trading systems, data platforms, or market data vendors.
• Exposure to FIX protocol, market data APIs, or cloud environments (AWS preferred).
• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.

Work Hours:

• 100% Remote
• Overlap required with US EST morning hours (typically 9 AM – 2 PM EST)

What Success Looks Like

• Accurately resolves 90% of first-level support tickets without escalation.
• Demonstrates consistent improvement in understanding client trading workflows.
• Proactively proposes or implements process improvements that enhance system reliability and client satisfaction.

Why Join Algoseek?

• Work with a leading provider of high-quality market data and trading solutions.
• Collaborate with world-class engineers, researchers, and financial experts.
• Drive innovation in automated trading systems and distributed market data solutions.
• Be part of a remote-first, globally distributed team with a culture of ownership and excellence.

What We Offer:

• Competitive monthly compensation aligned with experience and responsibilities.
• A 100% remote work setup with flexibility for work-life balance.
• An opportunity to contribute to the growth of an innovative, fast-paced market data company.
• Professional development opportunities to help you grow into higher leadership roles.

If you’re a skilled finance professional ready to take the next step in your career, we’d love to hear from you!

We’re looking for a motivated Trainee Node.js Developer to join our engineering team and grow into a full-stack contributor, working alongside experienced engineers on real client projects with modern, AI-augmented development workflows.

Project
You’ll rotate across our client engagements, gaining hands-on exposure to backend services, deployment pipelines, and modern development tooling in production environments.

Responsibilities

• Build and maintain backend features and services using Node.js under senior engineer guidance
• Support integration and troubleshooting of CI/CD pipelines and containerized deployments
• Assist with frontend tasks and bug fixes across different framework stacks as needed
• Use AI coding tools and agentic workflows (harnesses, agent loops) as part of the daily development process
• Write clean, maintainable code and participate in code reviews
• Collaborate closely with cross-functional teams (backend, frontend, DevOps)

Requirements

• 0.5 years of experience; hands-on practical skills are essential — demonstrated through personal projects, coursework, or self-study
• Working knowledge of Node.js for backend development
• Basic understanding of CI/CD concepts and deployment processes
• Familiarity with Docker and containerization basics
• Basic understanding of frontend development fundamentals (any framework)
• Practical experience or strong interest in working with AI development tools — familiarity with concepts like agent harnesses and agent loops is important
• Full-time availability (this role cannot be combined with a full academic course load)
• Strong communication skills and eagerness to learn
• Upper-Intermediate English or higher

What We Offer

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

Senior Product Designer needed to own end-to-end design for key surfaces of a digital-health platform used by clinicians and patients in real care settings. You'll run research, shape interaction and visual design, and ship high-quality experiences in a domain where clarity, accuracy, and usability genuinely matter. You'll work directly with a cross-functional squad — product, engineering, and clinical stakeholders — to identify user problems, frame solutions, prototype and validate them, and ship. This is a hands-on senior role for a designer who's comfortable leading design in a squad and raising the bar for others through critique, mentorship, and design-system contribution.

What You'll Do:

• Plan and run user research with patients, clinicians, and internal stakeholders to surface real problems before designing solutions
• Synthesise research into clear problem statements, journey maps, and design principles that align the squad
• Own end-to-end design — from rough concepts through to production-ready specs, with clear interaction and state documentation for engineers
• Create high-fidelity prototypes to test assumptions and communicate intent before development begins
• Design for multiple form factors (web, iOS, Android) with a consistent cross-platform experience
• Contribute new components and patterns to the design system, with thorough documentation and accessibility notes, and drive convergence across the product without introducing unnecessary churn
• Partner with engineering during implementation — review builds, flag deviations, and keep design intent intact
• Facilitate and take part in design critique, giving and receiving direct, constructive feedback
• Work with QA and clinical teams to validate shipped experiences against design specs and clinical requirements
• Support and mentor more junior designers through critique, pairing, and regular 1:1 feedback

What We're Looking For:

• 5+ years of product design experience shipping consumer or enterprise software, with a portfolio that demonstrates end-to-end ownership
• Proven ability to plan and run user research (interviews, usability tests, contextual inquiry) and translate findings into design decisions
• Expert-level Figma skills — component libraries, auto-layout, prototyping, and design-system contribution
• Systems thinking — the ability to design coherent experiences across multiple surfaces (web, mobile, embedded) without losing sight of detail
• A track record of working closely with product managers, engineers, and clinical or domain experts to scope and ship features
• Clear, confident communication — you can present and defend design decisions to both technical and non-technical stakeholders, and you're comfortable working asynchronously
• Strong visual and interaction design craft with a high bar for detail, balanced with pragmatism about product and engineering constraints
• An ownership mindset and comfort with ambiguity — you stay accountable from first sketch through post-launch iteration, and you bring structure to loosely defined problems

Nice to Have:

• Experience designing for regulated or safety-critical domains (healthcare, fintech, medtech, or similar)
• Familiarity with accessibility standards (WCAG 2.1 AA) and designing inclusively
• Exposure to design systems at scale — tokens, theming, documentation, and component governance
• Background in data-dense or clinical dashboard design
• Experience working in distributed, async-first teams across multiple time zones
• Familiarity with FHIR or healthcare data structures
• Hands-on use of AI-assisted design or prototyping tools

What Success Looks Like:

• Strong usability and satisfaction scores for the product surfaces you own
• High research quality — clear insights and fast movement from question to decision
• A healthy design system — good adoption, component coverage, and complete documentation
• Effective cross-functional partnership — engineering and product happy with the design collaboration
• Designers you mentor growing and becoming more effective

UGC Creator — Mobile Apps
 

We are looking for a UGC Creator to join our team and create engaging content for mobile app offers.
 

We are looking for someone who is interested in long-term cooperation, is open to new ideas, and can independently create content from concept to final result.
 

What you’ll do
 

• Create UGC content for mobile apps and performance marketing campaigns.
• Develop and manage your own social media account for content distribution.
• Come up with creative concepts, hooks, and new content ideas.
• Test different formats, angles, and approaches to understand what performs best.
• Work closely with the creative and marketing teams and implement feedback.
• Stay up to date with current TikTok / Reels trends and adapt them to our products.
   

What we’re looking for
 

• Experience creating UGC content for TikTok, Instagram Reels, or similar platforms.
• Strong understanding of short-form content and social media trends.
• High level of independence and responsibility.
• Willingness to experiment and bring your own ideas.
• Open and proactive communication.
• Ability to work consistently and meet deadlines.
• Comfortable being on camera and creating authentic, natural-looking content.
   

What we offer
 

• Long-term cooperation with a growing mobile app team.
• Freedom to bring and test your own creative ideas.
• Clear tasks and direct communication with the team.
• Opportunity to experiment with different products, formats, and content styles.
• Flexible remote work.
• Compensation based on experience and scope of cooperation.
   

If you enjoy creating content, testing new ideas, and want to grow together with a team — we’d love to hear from you.

Looking for a career in digital marketing but lacking experience? *Mine Marketing wants YOU to join our team as a Technical Setup Specialist!

Please note: This vacancy is only about working with marketing setups and is not related to IT sphere and coding.

Requirements:

- Although experience in Technical Setup is preferred, we welcome applicants of all levels who show a willingness to learn and grow in the role;

- Strong English, both written and spoken, is a must.

- Comfortable working with Google Sheets to track tasks, reports, and operational data.

- Highly organized with excellent attention to detail. 

- Experience with platforms such as Facebook, TikTok, Taboola, or Outbrain is a strong advantage.

- Familiarity with AI tools (such as Claude or similar) and the ability to use them to improve day to day work. 

- Ability to analyze data and make key decisions;

- Ability to multi-task and thrive in a fast-paced, time-compressed, and dynamic environment;

- Self motivated, proactive, and able to work independently. 

 

Responsibilities:

 -Track and manage operational tasks and workflows.

-Support the team with troubleshooting, documentation, and operational processes.

-Work with Facebook and other marketing platforms to support daily operations.

-Perform technical marketing setups and assist with system operations.

-Use AI tools to improve efficiency and speed up routine work where appropriate.

- Managing API integrations;

- Working with domains and hosting;

- Technical support of the system operation;

What we offer:

- Opportunities for professional development and personal growth 🚀

- Competitive salary, reasonable and fair working conditions 💵

- A ridiculously awesome team and work environment 🎉

- Training opportunities, including paid courses and webinars 💻

- Remote working conditions 🏠

- Generous PTO and Holidays 🌴

Join us and let's make some social media magic happen! Apply now!🔮

Join our project and become part of a global team driving innovation in the energy sector. As a QA Engineer, you will join a product team developing advanced energy applications, including algorithms that determine the state of electrical power networks. You will work closely with software developers, scientists, and Product Management to deliver smarter, greener, and more reliable energy solutions.
 

Requirements:

• Bachelor’s degree in Engineering, Computer Science, or a related discipline
• 5+ years of experience in software quality assurance
• Proven experience in test automation using Python
• Willingness to develop expertise in Power Systems; prior knowledge or experience in this area is a strong advantage
• Knowledge of communication protocols such as OPC, IEC 60870-5-104, MODBUS, and IEEE C37.118 is a strong advantage
• Knowledge of Docker and Kubernetes is an advantage
• Familiarity with BDD testing approaches, including Gherkin notation, is a plus
• ISTQB certification is a plus
• Strong knowledge of QA methodologies, test design techniques, and testing tools
• Understanding of Agile/Scrum methodologies, SDLC, and version control systems such as Git
• Experience with performance, security, or compliance testing is an advantage
• Ability to solve complex technical problems and make decisions that positively impact product quality
• Commitment to safety, integrity, and continuous learning
• Good written and spoken English and communication skills

Job responsibilities:

• Plan and execute comprehensive testing strategies based on business requirements and solution designs
• Design, develop, and execute automated and manual test cases covering functional and non-functional requirements
• Be part of a development team delivering customer-ready solutions
• Integrate automated tests into CI/CD pipelines using Azure DevOps to improve release quality
• Work with physical laboratory equipment to validate real-life scenarios
• Manage test execution and reporting using Zephyr Scale and Azure DevOps
• Collaborate with developers to identify, investigate, and resolve software issues
• Collaborate across teams to continuously improve QA processes and product reliability
• Actively participate in Agile development processes and promote software testing best practices
• Develop domain knowledge in Power Systems to support the full product lifecycle and continuous improvement
• Mentor team members and advocate for quality assurance principles across the organization

Who we are

LKI Consulting is a growth & branding firm, scaling complex tech businesses since 2016. We market projects the world isn’t ready for yet… and then they become unicorns. Binance. Waves. Immutable. Transak. io.net. MultiBank. Nord VPN. Cardano.

Recognized by Entrepreneur for the best Web3 marketing, LKI works with top digital assets projects, fintech companies, and tech brands.

💡 We have a limited capacity to take on early-stage startups and limit our selection to emerging founders and radically innovative ideas.

We are unbeatable at

1. Go-to-market
2. User acquisition

3. Branding

    

LKI culture

LKI operates with an investment banking mindset. This is not a 9-5 environment where people push tasks around and call it a day. We work with some of the best founders in the industry, and that requires resilience, ownership, and an uncompromising standard for excellence.

Nothing is ever “good enough.” We constantly raise the bar - for ourselves, for our clients, and for the work we put into the world. The people who thrive here are intrinsically motivated, curious, and driven to grow in an industry where there is no established marketing playbook.

Our culture is flat and high-ownership. You will have direct access to leadership, real responsibility over the processes you run, and constant feedback. We move fast, we solve hard problems, and we expect people to step up and challenge themselves & others.

This environment is intense. It involves managing complex projects, high expectations, and the emotions of ambitious founders. It’s not easy - and it’s not meant to be.

But if you want to be surrounded by passionate people and reinvent yourself as you grow, LKI will be the right place for you.

About the role

We’re looking for a hands-on SEO/GEO Specialist who will personally build, execute, and optimize our organic growth strategy with one primary goal: generate qualified leads for the agency through organic traffic.

This is an execution-heavy role. You should be comfortable doing the work yourself - from keyword and competitor research to content planning, on-page SEO, technical optimization, link building, GEO/AEO optimization, content production, and performance analysis.

What you'll do

• Build and execute an SEO/GEO strategy focused on generating qualified leads for the agency.
• Research high-intent keywords, competitors, target industries, and search opportunities.
• Create and optimize landing pages, service pages, blog content, and other organic acquisition assets.
• Optimize the website and content for Google and AI search platforms including ChatGPT, Perplexity, Gemini, and Google AI Overviews.
• Build topical authority through internal linking, link building, digital PR, and content distribution.
• Track organic traffic, rankings, leads, booked calls, and conversions, and continuously optimize for revenue rather than vanity metrics.

You will feel happy in this role if you have

• For the SEO/GEO role, I’d adapt the requirements to focus much more on lead generation, commercial SEO, and AI search visibility:
• Hands-on experience building and managing SEO strategies that generate leads. You know how to turn organic search demand into qualified inquiries, not just increase traffic or rankings.
• Strong practical experience across SEO and GEO. You should be comfortable with keyword research, content strategy, on-page SEO, technical SEO, internal linking, link building, and optimizing content for AI search platforms.
• Experience working with an agency or service-based business is a strong advantage, particularly if you understand how to target high-intent searches for high-value services rather than relying on informational traffic.
• Strong understanding of search intent and conversion. You can identify which keywords and topics are commercially valuable, build content around them, and structure pages and funnels to turn visitors into qualified leads.
• Advanced written and spoken English. You’ll be working closely with content creators and marketers and need to confidently develop briefs, edit content, and communicate SEO/GEO strategies.
• A strong analytical and experimentation mindset. You can analyze rankings, organic traffic, leads, conversions, and AI search visibility, identify what isn’t working, test hypotheses, and continuously optimize for qualified leads and revenue.

Compensation structure

Fixed salary (upon negotiation) + employee benefits.

1. Every month, you get a fixed allowance allocated to spend on any activity that makes you happy and relaxed. It can be a regular hobby (e.g., dancing, gym, horse riding) or a one-time expense (e.g., SPA, shooting, massage, yoga class). The choice is yours.
2. 20 paid vacation days per year + all bank holidays in Lithuania regardless of your location.
3. 4 mental health days per year (no explanation needed).
4. Paid sick leave.
5. Ownership over your schedule and ability to mix work & life (we care about the result, not your working hours).
6. Fully remote setup. Work from anywhere you want.
7. Education allowance with the flexibility to spend it in a way that suits your learning style and preferences. Whether you choose to invest in private instructors, enroll in online/in-person courses, purchase educational books and resources, or explore other avenues of learning, it is at your disposal.

8. Once a year, every employee can attend one Web3 conference. It’s a chance to stay sharp, meet the people shaping the industry, and keep your edge in a space that moves fast. Conferences can last up to one working week and must be on the same continent as where you live.

    

To apply, please send your LinkedIn link and short portfolio with success stories.

ZentixSoft is looking for a Senior Data Solutions Consultant / Solution Architect! 🚀

Format: Hourly Engagement (Remote). 

💡 Why ZentixSoft?

💸 Fair Compensation: Transparent hourly/project-based rates for expert consulting hours.

⚖️ Work-Life Balance: Flexible scheduling tailored around your primary availability.

🦾 Trust & Freedom: Pure professional autonomy with zero micromanagement and no time-trackers.

🎁 Culture & Community: A collaborative environment where your architectural decisions directly drive business outcomes.

🧩 Project & Role Overview:

You will support our technical and presales teams during the discovery and solution design phase of a complex product data management initiative (handling legacy data sources, supplier onboarding, taxonomy, attribute mapping, and multi-system synchronization).

 Discovery & Workshops: Participate in client-facing discovery sessions and technical workshops to unpack legacy architecture and business constraints.

 Architecture Design: Analyze product-data flows, identify systems of record, and distinguish between integration/ETL challenges versus semantic data-mapping issues.

 Roadmap & Strategy: Define realistic target architecture options, phased implementation roadmaps, and potential pilot use cases.

 PIM / MDM & AI Integration: Evaluate approaches for supplier data onboarding, taxonomy harmonization, and assess where AI/LLM automation adds real value vs. deterministic rules/governance.

 Proposal Support: Help formulate solution proposals, architecture diagrams, and technical recommendations for business and technical stakeholders.

🎓 Our Perfect Match (Requirements):

 Domain Experience: 5+ years of hands-on experience in data architecture, system integrations, and solution design.

 PIM / MDM / Product Data Expertise: Strong background in Product Information Management (PIM), Master Data Management (MDM), product taxonomy, attribute mapping, and supplier onboarding.

 Platform Exposure: Experience with platforms such as Akeneo, Salsify, Stibo Systems, Informatica, Contentserv, Pimcore, or inriver (or similar product catalog ecosystems).

 Technical Integration & Data Quality: Familiarity with ERP/PIM/e-commerce integrations, product data standards (e.g., BMEcat), data deduplication, golden-record concepts, and legacy SQL/Access environments.

 Modern Tech Evaluation: Understanding of AI/LLM-assisted data classification and automated mapping techniques.

 Consulting & Communication: Proven experience leading technical workshops with clients, with Fluent / Confident English for client-facing communication.

📍 Engagement Details:

⏳ Format: Hourly consulting that can be easily combined with your full time occupation.

📍 Location: 100% Remote.

We look forward to reviewing your profile:

As we continue expanding internationally, we are looking for a Senior Business Development Manager to drive commercial growth and develop strategic partnerships across global markets, with a strong focus on India.

This is an individual contributor role for an experienced payments professional who understands the local Indian payments ecosystem and has an established network of relevant industry contacts.

You will work closely with the CEO and cross-functional teams to identify new opportunities, build partnerships, negotiate commercial terms, and bring new clients and payment partners into the business.

Role Mission

Identify, develop, and convert new business opportunities into long-term commercial partnerships, with a particular focus on India and the broader international payments ecosystem.

Key Responsibilities

• Develop new business opportunities across India and other international markets.
• Build and maintain relationships with PSPs, payment providers, banks, acquirers, merchants, and financial institutions.
• Develop and leverage an existing network within the Indian payments ecosystem.
• Identify and approach potential strategic partners and clients.
• Manage the full business development cycle from prospecting and initial contact to negotiation, contract signing, and handover.
• Lead commercial negotiations, presentations, and partnership discussions.
• Develop commercial proposals and partnership opportunities.
• Research the Indian market, competitors, payment providers, and emerging opportunities.
• Build and maintain a strong, qualified sales and partnership pipeline.
• Work closely with Product, Operations, Compliance, Legal, Finance, and Support to successfully onboard new partners and clients.
• Coordinate new integrations and ensure smooth handover to internal teams.
• Attend industry conferences, networking events, and business meetings.
• Maintain accurate CRM data, pipeline updates, and commercial forecasts.
• Provide regular market insights and commercial updates to the leadership team.

• Identify opportunities to expand existing partnerships and develop long-term strategic relationships.

   

Requirements

• 4+ years of experience in Business Development, Strategic Partnerships, Sales, or Account Management.
• Proven experience working within the Indian payments market — must-have.
• Existing network of PSPs, payment providers, banks, acquirers, merchants, or financial institutions in India.
• Experience in FinTech, Payments, Banking, SaaS, iGaming, E-commerce, or a related industry.
• Strong understanding of payment processing, acquiring, PSPs, payment gateways, and financial infrastructure.
• Proven experience managing complex B2B sales and partnership cycles.
• Ability to independently identify opportunities, open doors, and build relationships from scratch.
• Strong negotiation and relationship management skills.
• Experience working with enterprise clients and strategic partners.
• Experience with CRM systems such as HubSpot, Salesforce, Pipedrive, or similar.
• Strong communication, presentation, and stakeholder management skills.
• Strong commercial mindset and a proactive, results-oriented approach.
• Fluent English.

• Willingness to travel internationally when required.

   

Success in the First 90 Days

First 30 Days

• Understand the company's products, positioning, business model, and target markets.
• Map the key players and opportunities within the Indian payments ecosystem.
• Build an initial qualified pipeline of potential partners and clients.

By 60 Days

• Establish relationships with key payment providers, PSPs, merchants, and other relevant stakeholders in India.
• Start commercial negotiations with priority prospects.
• Develop a clear business development strategy for the Indian market.

By 90 Days

• Build an active and qualified India-focused pipeline.
• Generate the first commercial opportunities.
• Establish strategic relationships with key payment partners.
• Move at least one qualified partnership or client opportunity toward a commercial agreement or integration.

What We Are Looking For

We are looking for a payments professional who knows the Indian market from the inside.

The ideal candidate is not simply a salesperson. You understand how the payments ecosystem works, know the key players, have an established network, and can independently open doors and turn relationships into real commercial opportunities.

You should be comfortable working independently, negotiating with senior stakeholders, and building new business in a fast-moving international environment.

We are looking for someone who can bring both expertise and network and help KeyPanda grow its presence in India.

Location: Fully remote. Permanent location in the EU or Ukraine is required (we can only consider candidates legally based in the EU or Ukraine).

Join Söderberg & Partners Heartpace AB, a Swedish product company building reliable, high-quality software for the European market. We’re looking for a proactive, service-minded Technical Support Specialist who can deliver outstanding customer support, troubleshoot effectively, and help us improve the product and our support system through feedback, automation, and AI.

This is not a “copy-paste replies” role. We need someone who takes ownership, moves fast with integrity, and works in short cycles: resolve → learn → improve.

What we offer

• Employment: fully remote.
• Career growth: opportunities to grow into Support leadership, CSM, Product, or Delivery teams.
• Modern tools: Intercom, Jira, Apple/Mac, Google Workspace, Microsoft 365, and more.
• Professional development: training, courses, and certification support.
• AI-first enablement: we actively automate workflows with AI — and we’ll compensate relevant AI subscriptions you need for your work.
• Work-life balance: no overtime culture, supportive environment, and generous vacation policy.
• Security matters: we are ISO 27001:2022 certified, meaning we take information security and operational discipline seriously.

What you’ll do

• Provide daily support to new and existing users via Intercom (chat/email) and phone when needed.
• Guide and train customers on how to use the Heartpace HR system and how HR processes work inside the product.
• Troubleshoot issues end-to-end: reproduce, isolate, explain technical flows clearly, and guide users to the right outcome.
• Collaborate closely with the technical team by escalating well-structured cases (clear steps, context, impact) and following through to resolution.
• Partner with Product, Delivery, and CSM to ensure consistent customer handling and a high level of satisfaction.
• Work in short cycles: resolve → measure → improve (macros, templates, FAQs, routing, internal playbooks).
• Use AI tools to speed up routine work (drafting replies, summarizing tickets, creating help articles, classifying issues) while keeping accuracy, tone, and security intact.
• Contribute to improving internal support processes and reducing recurring issues through better documentation and automation.

We value

• High performance / results-first: measurable impact (faster resolution, fewer repeats, happier customers).
• Entrepreneurial ownership: be the engine, not the passenger.
• Data-driven decisions + systems thinking: spot patterns and fix root causes, not just symptoms.
• Fast execution with integrity: speed and reliability.
• Continuous improvement: skills, mindset, and outcomes.

You’ll thrive here if you…

• Prefer short cycles: solve → learn → improve.
• Can turn ambiguity into clear next steps for the customer and the team.
• Care about outcomes over process theater.
• Enjoy improving systems: better replies, better workflows, better docs, fewer recurring issues.

What we’re looking for

• 4+ years in a similar support/customer service role in tech or SaaS.
• English: advanced level for customer communication and documentation.
• Excellent communication skills: you can explain complex things simply and adapt to the customer’s level.
• Strong technical comfort: Apple/Mac, Microsoft 365, Google Workspace, Intercom, Jira, and general understanding of how SaaS systems work.
• Strong troubleshooting mindset: structured thinking, clear reproduction steps, and good prioritization.
• AI usage experience: practical experience using AI tools to accelerate support workflows (we’ll support and compensate relevant subscriptions).

Meritorious

• Experience working with HR systems.
• Understanding of HR processes in companies.
• Additional languages (especially for European customers).

Interview process (3 steps)

1. Screening interview with the Recruiter.
2. Technical interview with the Tech Lead + live task.
3. Final approval interview with the CTO.

Why join us?

At Söderberg & Partners Heartpace AB, Support is not a cost center — it’s a product force. You’ll help customers succeed, influence how we improve the platform, and build scalable support systems through automation, feedback loops, and strong cross-team collaboration.

Ready to join?

Apply now and let’s build fast, reliable customer experiences together.

Description

The Client is the UK’s leading fee-free mortgage broker. They are seeking experienced Data Engineer to join client’s data team. This role focuses heavily on core data engineering, architecture, and pipeline delivery within established frameworks rather than the presentation layer. The ideal candidate will be responsible for designing, building and optimizing scalable ingestion-to-consumption patterns and modern data warehousing principles.

Requirements

Must-Have Skills:

• Python / PySpark for Data Engineering: Strong experience writing PySpark notebooks in Fabric, building data transformation/cleansing logic, and notebook-based pipeline development.
• Medallion Architecture: Proven expertise in designing and implementing Bronze/Silver/Gold layered ingestion-to-consumption patterns, incremental loading, and transformation logic.
• Dimensional Modelling: Strong knowledge of Kimball-style fact/dimension design, SCD (Slowly Changing Dimension) handling, and Gold-layer conformance.
• T-SQL & DDL Proficiency: Expertise in warehouse schema design, writing stored procedures, and performance tuning.
• Pipeline Development & Orchestration: Practical experience with Dataflows Gen2, Fabric pipelines, notebook orchestration, scheduling, and dependency management.
• Good written and verbal English communication skills.

Nice-to-Have Skills:

• Governance & Security Implementation: Exposure to Microsoft Purview integration, Entra ID mapping, and workspace/access control architecture.
• Power BI & Semantic Modelling: Basic knowledge of DAX, semantic model design, and row/column/object-level security (RLS/CLS/OLS).

Job responsibilities

• Data Pipeline & Framework Development: Design, build, and orchestrate robust end-to-end data pipelines using Dataflows Gen2, PySpark notebooks and native orchestration tools.
• Architecture & Storage Layer Management: Implement and maintain Medallion Architecture (Bronze, Silver, Gold layers), ensuring proper incremental loading strategies and layer-specific transformation logic.
• Data Warehousing & Dimensional Modelling: Build Kimball-style fact and dimension models, manage Slowly Changing Dimensions (SCDs), and ensure Gold-layer data conformance for analytics consumption.
• Data Transformation & Optimization: Write clean, modular Python/PySpark code and T-SQL/DDL logic for data cleansing, schema design, stored procedures, and query performance tuning.

#vacancy  #Head of Risk Analytics #remote #fintech

Salary: $3000–3,500

A microfinance company is looking for an experienced Head of Risk Analytics to lead the Risk Analytics function and take responsibility for credit portfolio quality, development of scoring logic, and the efficiency of risk processes.

Key Responsibilities

* Manage key credit portfolio metrics: DPD, Default Rate, Delinquency Rate, NPL, Approval Rate, Cost of Risk, and portfolio profitability.

* Develop lending rules and scoring logic: formulate hypotheses, run tests, adjust approval criteria and credit limits.

* Lead the Risk Analytics team: assign tasks, monitor the quality of analysts’ work, and develop the team.

* Work hands-on with data using PostgreSQL / SQL: build data sets, analyze customer segments, and validate hypotheses.

* Prepare technical specifications for the IT team for implementing new risk rules and process changes, and control the accuracy of implementation.

* Build analytical reports and dashboards and prepare regular risk reporting for management.

* Work closely with the Risk Management team, monitor compliance with procedures, and ensure target performance indicators are achieved.

Requirements

* Proven experience in a leadership role in Risk Management / Risk Analytics.

* Mandatory experience in microfinance, online lending, or banking.

* Strong SQL skills and practical experience working with relational databases.

* Advanced Google Sheets and Excel skills, including complex formulas, pivot tables, and data analysis.

* Strong understanding of credit product economics and the factors affecting profitability and risk.

* Experience managing a team and monitoring KPIs.

* Ability to build transparent and efficient analytical processes.

* Ability to translate business requirements into clear and well-structured technical specifications for IT teams.

Would Be a Plus

* Python for analytics and model development.

* Experience with BI tools: Metabase, Tableau, Power BI.

* Experience building credit scoring models from scratch.

* Experience working in European markets and understanding their regulatory environment.

* Experience developing and implementing anti-fraud rules.

We Offer

Salary: $3,000–3,500

Fully remote

📊 Leadership role in Risk Analytics

A position at the intersection of Risk × Analytics × IT × Business

#RiskManagement #RiskAnalytics #HeadOfRisk #HeadOfRiskAnalytics #CreditRisk #Microfinance #Lending #FinTech #SQL #PostgreSQL #Python #Remote #Hiring