Overview: Algoseek is seeking a proactive, technically adept Algorithmic Support Engineer to provide first-line support to our institutional clients for our intraday market data feeds for quantitative and algorithmic trading data systems. This role bridges finance, market data and technology — requiring both hands-on technical troubleshooting and a deep understanding of trading concepts, market data, and systematic strategies.
This position serves as an entry point into Algoseek, offering strong performers a pathway to grow into development, data, or quantitative analysis roles.
Role Details:
- Location: 100% Remote (Global Team)
- Job Type: Full-time
- Compensation: Competitive with bonuses and education/technical allowance
Responsibilities:
- Provide responsive technical and functional support for Algoseek’s market data clients using real-time intraday datasets.
- Diagnose and resolve incidents related to market data feeds, APIs, and algorithmic trading infrastructure.
- Communicate complex issues clearly to both technical and non-technical users.
- Collaborate closely with developers, data engineers, and product leads to escalate and troubleshoot system issues.
- Analyze reported data anomalies and communicate with client.
- Maintain accurate documentation of support procedures, recurring issues, and resolution steps.
- Identify improvement areas and propose automation or analytics-driven enhancements to support operations.
Essential Requirements:
- Strong grasp of systematic, algorithmic, and quantitative trading workflows (ideally intraday).
- Knowledge of US equities, options, or futures markets OR experience with cryptocurrencies / digital assets trading environments.
- Hands-on technical ability: scripting in Python, familiarity with SQL / data analysis.
- Excellent English communication skills, written and spoken.
- Analytical mindset; strong problem-solving and troubleshooting ability.
- Demonstrated curiosity and motivation to learn — this role suits those aiming to move beyond support into deeper technical or quantitative tracks.
Desirable Requirements:
- Experience supporting trading systems, data platforms, or market data vendors.
- Exposure to FIX protocol, market data APIs, or cloud environments (AWS preferred).
- Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
Work Hours:
- 100% Remote
- Overlap required with US EST morning hours (typically 9 AM – 2 PM EST)
What Success Looks Like
- Accurately resolves 90% of first-level support tickets without escalation.
- Demonstrates consistent improvement in understanding client trading workflows.
- Proactively proposes or implements process improvements that enhance system reliability and client satisfaction.
Why Join Algoseek?
- Work with a leading provider of high-quality market data and trading solutions.
- Collaborate with world-class engineers, researchers, and financial experts.
- Drive innovation in automated trading systems and distributed market data solutions.
- Be part of a remote-first, globally distributed team with a culture of ownership and excellence.
What We Offer:
- Competitive monthly compensation aligned with experience and responsibilities.
- A 100% remote work setup with flexibility for work-life balance.
- An opportunity to contribute to the growth of an innovative, fast-paced market data company.
- Professional development opportunities to help you grow into higher leadership roles.
If you’re a skilled finance professional ready to take the next step in your career, we’d love to hear from you!