Jobs at Djinni

We are looking for a Senior Data / Product Analyst to join our iGaming team. We’re looking for someone who can go beyond reporting and turn data into actionable insights that drive product and business decisions.

In this role, you will work closely with product, marketing, retention, and analytics teams to understand user behavior, identify growth opportunities, and improve product performance

HOW YOU WILL MAKE AN IMPACT

• Provide comprehensive analytical insights to cross-functional teams, including regular product performance overviews.
• Conduct in-depth retention analysis to identify churn drivers and recommend effective retention strategies.
• Identify product improvement opportunities through data-driven analysis and user behavior insights.
• Analyze and improve tournament structures, promotional campaigns, bonus mechanics, and customer communication strategies.
• Detect anomalies in key product and business metrics and investigate their potential causes.
• Work with large datasets using BigQuery.
• Develop and maintain regular reports and dashboards.
• Work with web analytics tools such as Google Analytics, GTM, PostHog, and similar platforms.
• Present findings and recommendations clearly to stakeholders and support data-driven decision-making.
• Partner with cross-functional teams to turn analytical findings into measurable product improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in iGaming as a Data Analyst, Product Analyst, Retention Analyst, or in a similar role.
• Strong practical experience with SQL and working with large datasets.
• Proven experience in identifying and implementing product improvements based on data insights.
• Strong understanding of product, retention, and iGaming metrics.
• Ability to independently investigate problems, identify trends, and translate findings into actionable recommendations.
• Strong presentation and communication skills.
• Ability to work independently in a fast-paced and dynamic environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Job Description

• Education & experience: Bachelor of Science in Computer Science, Systems Engineering, or a related field, >4 yrs experience in developing software with a strong understanding of building reliable, production-quality code and following rigorous software development practices.
• Programming Languages & Data: High proficiency in Python for backend automation, REST APIs, CLI and system scripting, alongside experience with SQL databases.
• Test Frameworks: Fluent with pytest framework, optionally testing UI especially with Cypress framework. Working knowledge of continuous integration tools such as Jenkins, GitHubActions and git
• Soft Skills: Be a good team player that enjoys collaborating and solving problems with others.
   

Job Responsibilities

Job Responsibilities
Design, develop, and maintain automated test suites for fleet hypervisor upgrade services, APIs, and CLI tools using Pytest and Python framework.
Build and scale continuous integration/continuous deployment (CI/CD) pipelines in Jenkins for continuous testing of infrastructure components.
Automate functional, integration, regression, and performance testing on VM lifecycle automation, KVM stack, and state management workflows.
Collaborate with development and operations teams to identify, reproduce, and resolve software defects early in the maintenance deployment cycle.
Have basic working knowledge of relational databases, like MySQL, PostgreSQL
Have working knowledge of continuous integration tools such as Jenkins, Github Actions or GitLab

Department/Project Description

We are seeking a Software Engineer in Test to join our Fleet Operations Team. The team ensures uninterrupted service reliability and system health during major software platform maintenance cycles. You will be responsible for tooling to automate tests for new features, improving test automation harnesses and improving existing continuous integration pipelines.

Project Description:

The project involves the design, development, and maintenance of enterprise-level data processing and reporting solutions. It includes working with SAP Data Services for ETL workflows, SAP Business Objects for report development, and modern backend technologies such as Java and Spring Framework. The goal is to ensure accurate data transformation, integration, and presentation across systems in a scalable and reliable environment.

Responsibilities:

Install and configure SAP IPS/DS (BODS) and SAP BO tools.

Design, build, and maintain ETL workflows using SAP Data Services and DBT.

Develop and maintain Business Objects reports.

Implement backend logic using Java 8+, Spring Framework, Hibernate, and Oracle DB.

Write and optimize complex SQL queries.

Ensure performance and data accuracy across transformation pipelines.

Collaborate with cross-functional teams in an Agile environment.

(Optional) Support frontend development using Angular/React/JSP if needed.

Proactively contribute to problem-solving and system improvements.

Communicate effectively with stakeholders and team members.

Mandatory Skills Description:

Overall experience:
A minimum of 4 years hands-on experience as a software developer in an enterprise organization working on complex custom developed applications
Desired: working experience in agile software development
 
SAP Data Services:
Experience with instalation and setup of SAP IPS/DS (BODS)
Design and development of ETL flows using SAP DS + Designer
 
SAP Business Objects:
Experience with instalation and setup of SAP BO
Design and development of BO reports
 
DBT:
Developing, maintaining, and optimizing data transformation workflows using DBT, ensuring data accuracy
 


Soft skills:
Strong communication skills
Proactive
Willing to learn

Nice-to-Have Skills Description:

Backend (nice to have) :
Java 8+
Spring Framework
Spring MVC
Servlets
Hibernate
Oracle
SQL - ability to write complex queries
Knowledge of underlying protocols of web applications (http/https, dns etc.)
Basic infrastructure knowledge of web applications
 
Frontend (nice to have):
Developing complex bespoke applications using Angular/React/JSP or similar frameworks.

About the Role

We’re looking for a Sales Enablement Specialist to make our sales organization faster, sharper, and better equipped. You’ll shape how the sales team works — the content, training, tools, and processes they rely on — in a fast-growing defense tech company where every deal supports the country’s protection.
 

Responsibilities

• Design and deliver onboarding programs so new sales hires ramp up quickly on products, processes, tools, and market context
• Run regular trainings and hands-on workshops on practical sales skills tied to real business needs
• Maintain and improve sales materials so they stay relevant and aligned with current strategy
• Drive adoption and effective use of CRM and other sales tools
• Work with IT to turn business needs into dashboards, reports, and insights (e.g., Power BI)
• Align with Marketing, Product, and other teams on messaging, priorities, and go-to-market initiatives
• Analyze and optimize the end-to-end sales process to remove friction and improve efficiency
   

Requirements

• Hands-on experience with CRM systems (Microsoft Dynamics 365, Salesforce, HubSpot) and a solid understanding of CRM philosophy
• Analytical mindset and experience extracting insights from sales data
• Strong communication and presentation skills
• Active listening — you can turn stakeholder needs into practical solutions
• Ability to run multiple projects at once in a fast-paced environment
• Organized, self-driven, flexible, detail-oriented
   

Nice to Have

• Experience in sales enablement, sales operations, RevOps, or sales training
• Power BI or similar BI tools
• B2B or complex/long-cycle sales background
• English at B2+ level
   

What We Offer

• Official employment, competitive salary, and clear, transparent terms
• 24 calendar days of paid vacation and paid sick leave
• Professional growth in a company that’s actively expanding
• A culture of trust, open communication, and initiative — ideas get implemented and the team backs your progress
   

Location

Lviv, office
 

Join Us

If you have relevant experience and want your work to contribute to the protection of the country — send us your CV. We’ll be glad to review it.

🚀AIMPROSOFT — Marketing Director Opportunity!

We are looking for a strategic, data-driven and hands-on Marketing Director to take full ownership of our marketing function, strengthen Aimprosoft’s positioning in international markets and drive measurable pipeline growth.

This is a key leadership role with direct impact on our business strategy, demand generation and long-term growth.

🎯 Mission of the Role

• Build and execute a marketing strategy aligned with Aimprosoft’s business objectives and priority industries.
• Drive predictable marketing-sourced pipeline and improve lead quality in close collaboration with Sales.
• Strengthen Aimprosoft’s positioning as a trusted engineering partner for complex B2B solutions.
• Lead and develop an established marketing team, building scalable processes and a performance-driven culture.

• Own marketing performance, budget, analytics and continuous optimization.

   

🔑 Key Responsibilities

Marketing Strategy & Planning

• Develop annual and quarterly marketing plans with clear KPIs, priorities and deliverables.
• Maintain a rolling 90-day roadmap and manage resources across priority industries.
• Define and continuously optimize the marketing channel mix, including content, SEO, AI search visibility, PR, social media, email, events, partnerships and paid campaigns.

Demand Generation & Business Growth

• Own marketing-sourced MQLs, SQLs and marketing’s contribution to qualified sales pipeline.
• Improve MQL-to-SQL conversion and collaborate with Sales on lead quality and funnel performance.
• Launch and evaluate new marketing channels through structured experiments with clear budgets, hypotheses and success metrics.
• Focus on pipeline contribution and ROI rather than vanity metrics.

Brand, Positioning & Industry Marketing

• Develop compelling positioning and messaging for complex IT services and technical solutions.
• Build industry-specific campaigns and content for telecom, transport, retail & logistics, energy & utilities, and healthcare.
• Lead thought leadership, PR and executive personal-brand initiatives.
• Drive the development of case studies, industry pages and other proof-based marketing assets in collaboration with domain experts.
• Ensure marketing messages reflect Aimprosoft’s actual delivery capabilities.

Sales & Account Enablement

• Partner closely with the Sales Director, Account Management and Delivery teams.
• Build and maintain a high-quality presales library: pitch decks, case studies, capability presentations, service one-pagers and event materials.
• Support executive positioning for strategic meetings, pitches and industry events.
• Support account-expansion initiatives with relevant messaging and marketing materials.

Marketing Operations, Analytics & AI

• Own marketing budget planning, allocation and optimization.
• Define marketing KPIs, dashboards, attribution and monthly leadership reporting.
• Track campaign effectiveness, pipeline contribution, conversion rates and marketing ROI.
• Develop effective marketing processes, automation and tooling.
• Drive practical AI adoption across marketing workflows and content production.

Team Leadership

• Lead and develop an existing marketing team of nine specialists across content, growth, SEO, personal branding, design and web.
• Set quarterly objectives, establish accountability and provide regular performance feedback.
• Coach team members, manage external partners and ensure sustainable workload distribution.

🔥 What We Need From You

• English at C1 level or higher.
• 8+ years of experience in B2B marketing, including 3+ years leading a marketing function or team.
• Experience in IT services, software outsourcing, technology consulting or B2B SaaS targeting international markets (USA, UK, EU).
• Proven ability to translate business objectives into actionable marketing strategies.
• Demonstrated impact on marketing-generated pipeline, lead quality, conversion rates and revenue.
• Strong understanding of B2B demand generation across organic and paid channels.
• Experience positioning complex technical services and building industry-specific marketing strategies.
• Experience with account-based marketing or account-expansion initiatives.
• Strong sales enablement and cross-functional collaboration skills.
• Advanced understanding of funnel analytics, attribution, marketing KPIs and ROI.
• Experience owning marketing budgets, managing agencies and prioritizing investments.
• Practical experience applying AI tools and automation in marketing.
• Proven people management, coaching and performance management capabilities.

🤖 AI & Modern Marketing Tooling

• Confident hands-on use of modern AI tools in marketing workflows.
• Ability to identify and implement automation opportunities.
• Experience with marketing analytics, SEO tools, CRM systems and reporting.
• Ability to improve team productivity without sacrificing quality.

📌 Nice to Have

• Experience marketing IT services within our priority industries.
• Experience building executive personal brands as a B2B business-development channel.
• Experience packaging technical services or launching consulting offerings.
• Familiarity with Ahrefs, GA4, Google Search Console, Airtable and B2B CRM platforms.

📈 What Success Looks Like

• Growth in marketing-sourced SQLs and marketing’s contribution to qualified pipeline.
• Improved MQL-to-SQL conversion and SQL forecast accuracy.
• Successful execution of marketing commitments across priority industries.
• Measurable improvement in marketing ROI.
• High adoption of marketing assets by Sales and Account Management.

Within the first 90 days, we expect a business-aligned marketing plan, clear resource allocation across priority industries, an audit of the presales and case-study library, and established monthly KPI reporting.

🤝 Reporting & Collaboration

Reporting to: CEO

Close collaboration with: Sales Director, Account Management, Delivery and Industry Leaders.

💼 What We Offer

• A leadership-team position with real ownership of marketing strategy, brand and budget.
• An established team of nine marketing professionals.
• A company with more than 20 years of experience and long-term international client relationships.
• Opportunities to develop industry-focused and AI-related marketing initiatives.
• Fully remote work from Europe or Ukraine, or office-based work in Ivano-Frankivsk.

🧭 Recruitment Process

Recruitment Interview → English Check → Leadership Interview → Test Task → Offer

We are looking for an Accountant to handle the company’s recurring accounting tasks, statutory reporting, payments, payroll calculations, and financial document processing.

The role covers accounting for Ukrainian legal entities and FOPs, preparation of documents for external accountants supporting our UK and German entities, and routine accounting operations in 1C and QuickBooks Online.

We expect this person to take ownership of recurring financial processes, maintain accurate records, monitor bank balances and overdue payments, and promptly notify the CEO of discrepancies or issues requiring management attention. The role focuses on operational execution and financial data accuracy, while budgeting, financial analysis, and management decisions remain the responsibility of the CEO

Responsibilities:

Accounting & Tax Compliance:

• Maintain accounting records for Ukrainian legal entities and ФОП, ensuring accurate recording of income, expenses, and transactions.
• Process and archive primary accounting documents, bank statements, and other supporting records in 1C; reconcile accounts and resolve discrepancies.
• Calculate taxes, arrange tax payments, and prepare and submit statutory financial, statistical, and tax reports.
• Maintain up-to-date accounting records and coordinate document requests with external accountants supporting the company's UK and German entities.

Payments, Invoicing & Financial Documentation:

• Maintain the payment register, track payment deadlines and bank balances, and process supplier invoices, tax payments, and Payoneer/Stripe transfers according to approved limits and procedures.
• Prepare and issue client invoices, acts of services rendered, and other financial documents; coordinate signing through Vchasno and maintain the document archive.
• Reconcile invoices and payments, monitor outstanding balances, and follow up on overdue payments and missing documents.
• Process ФОП contractor payments based on signed agreements and financial terms provided by HR.
• Handle routine banking operations, foreign currency transactions, and documentation required for international payments.
• Notify the CEO of payment limit exceedances, discrepancies, or issues requiring management attention.

Payroll & Compensation Administration:

• Calculate employee salaries, ФОП contractor payments, taxes, and bonuses based on approved rules and verified data.
• Prepare payroll registers and payment schedules and process payments according to established approval procedures.
• Process AttendanceBot data and account for vacations, sick leave, and other relevant absences.
• Coordinate with HR and relevant managers to clarify missing payroll inputs and maintain accurate supporting records.

QuickBooks & Financial Reporting:

• Maintain and reconcile financial records in QBO, including bank transactions, expenses, project revenue, and platform fees.
• Record Billable and Non-Billable project hours based on data confirmed by project owners and generate client invoices in QBO.
• Enter and reconcile data in existing P&L, Balance Sheet, and Cash Flow templates using established procedures.
• Perform monthly reconciliations and routine period-end closing tasks.
• Prepare accounting data for quarterly and annual reporting.

• Participate in inventory checks of company assets and liabilities and suggest improvements to accounting workflows and documentation.

   

Requirements:

• Relevant education in Accounting, Finance, Economics, or a related field.
• Hands-on experience with day-to-day accounting for Ukrainian legal entities and ФОП.
• Strong knowledge of Ukrainian accounting, taxation, and statutory reporting requirements.
• Hands-on experience with 1C or a comparable accounting system.
• Experience with payroll, contractor payments, tax calculations, invoicing, and payment processing.
• Understanding of banking operations, foreign currency transactions, and international payments.
• Strong attention to detail, accuracy, and ability to manage recurring tasks independently.
• Ability to prioritize tasks, meet deadlines, and coordinate with internal and external stakeholders.
• Experience working with Excel or Google Sheets for accounting and reporting.

• Basic written English for working with financial documents.

   

Will Be a Plus:

• Experience in an IT outsourcing, outstaffing, or other service-based company.
• Experience with QuickBooks Online (QBO), including transaction processing and reconciliations.
• Experience supporting multiple legal entities or coordinating with accountants in the UK and Germany.
• Familiarity with Upwork, Stripe, Payoneer, and other international payment platforms.

• Experience with Vchasno and improving accounting workflows.

   

We Offer:

• Remote work and a flexible working schedule.
• The opportunity to take ownership of the company's operational finance processes.
• Direct collaboration with the CEO and relevant internal stakeholders.
• Paid sick leave, vacation, and days off according to company policy.
• Opportunities for professional development as the company evolves.

Project Description:

Our Client is undertaking the most significant digital transformation in its history, with the delivery of a consistent, integrated SAP S/4HANA-based ecosystem and associated technology stack across markets as a cornerstone.

We are looking for Testers – Process and Product Test Support with a background in the fashion industry. They will be the Point of Contact for testing support to the Process Teams and Product Teams. They will support writing test cases with Process Experts and perform dry runs and System Integration Testing (SIT) execution. The engagement starts with Assortment Planning (Impact Analytics) in Q4 2026. Based on the results, it will be extended to a wider scope.

Responsibilities:

* Write Test Cases with the support and mentoring of Process Experts, based on the process documentation and the agreed macro test scenarios.

* Each Test Case has steps, expected results and test data needs.

* Support Test Case Validation with the Process Teams.

* Help the Product Teams prepare and run the functional Dry Runs before SIT.

* Log defects and retest fixes.

* Prepare test sets and test data needs with the Process Teams.

* Execute SIT Test Cases and record results and evidence.

* Log defects, follow them up with the delivery teams and retest.

* Be the first contact for testing questions from the Process Teams and Product Teams.

* Report progress, defects and blockers to the C&A Test Managers.

* Sign-Off stays with the Process Teams (SIT) and the Product Teams (Dry Runs).

Mandatory Skills Description:

* 5+ years of functional and E2E testing on ERP or retail transformation programs.

* Experience testing and writing Test Cases for the fashion industry, ideally in assortment planning, buying, or merchandising.

* Writes clear Test Cases from process documentation, with steps, expected results and test data.

* Has executed SIT and worked closely with Business Users and Process Owners.

* Defect management in Jira or a similar tool for ticketing and project management.

* Clear Communication: Explains test results and defects in plain words to Business Users and Process Experts.

* Collaboration: Works side by side with the Process Teams and Product Teams, and report to the Client's Test Managers.

* Structure and Accuracy: Writes clear Test Cases and keeps test evidence complete.

* Ownership: Acts as the first Point of Contact and follows each defect through to retest.

Nice-to-Have Skills Description:

* Experience with SAP Cloud ALM (Application Lifecycle Management)

* SAP S/4HANA testing experience.

* Experience with TestRail (test and defect management)

* Experience with Signavio (process models)

* ISTQB Foundation certification.

Languages:

English: B2 Upper Intermediate

What You'll Do

Technical Support & Troubleshooting

• Investigate and resolve technical support requests, from basic configuration issues to complex technical incidents (Tier 1–3).
• Troubleshoot Linux-based servers, applications, and services.
• Analyze application logs, system errors, and backend processes to identify root causes.
• Diagnose networking issues involving TCP/IP, DNS, HTTP/HTTPS, and connectivity.
• Assist customers with installation, configuration, upgrades, and maintenance.
• Escalate complex product issues to development teams and collaborate on solutions.
• Document technical issues, solutions, and troubleshooting procedures.

Solution Engineering & Customer Onboarding

• Support new customers during technical onboarding, deployment, and initial configuration.
• Deliver technical product demonstrations and explain product capabilities.
• Understand customer requirements and recommend suitable technical configurations.
• Assist with technical questions during product evaluations and proof-of-concept projects.
• Work with customers and internal teams to ensure successful product adoption.

What We're Looking For

Must-Have Requirements

• 2+ years of experience in Technical Support, Application Support, System Administration, or a similar technical role.
• Practical experience with Linux systems, including command-line operations, services, logs, and troubleshooting.
• Good understanding of networking fundamentals: TCP/IP, DNS, HTTP/HTTPS, ports, and firewalls.
• Experience troubleshooting web applications and investigating technical issues.
• Ability to analyze logs, identify root causes, and solve problems independently.
• Good written and spoken English (B2 level or higher), including the ability to communicate with international customers.
• Strong analytical thinking, attention to detail, and a proactive approach to problem-solving.
• Willingness to learn new technologies and develop customer-facing technical skills.

Nice-to-Have Skills

• Experience with cybersecurity platforms, enterprise software, or SaaS products.
• Familiarity with Docker, virtual machines, or cloud environments.
• Basic understanding of databases, SQL, or REST APIs.
• Experience using tools such as Postman, curl, Wireshark, or similar debugging utilities.
• Knowledge of server security, performance monitoring, and system optimization.
• Previous experience with technical onboarding, customer demonstrations, or pre-sales engineering.
• Familiarity with ticketing systems such as Jira or Zendesk.
• Basic scripting knowledge (Bash or Python).

Our client is seeking a Senior Design Technology Leader to architect and scale an AI-native design and development ecosystem.

This is not a traditional Head of Design role, nor a sandbox for isolated AI experimentation. The core mission is structural: re-engineering the end-to-end product lifecycle so multi-disciplinary teams can move seamlessly from concept to production-ready software at unprecedented speed.

The client has already moved past initial tool testing. They now require a systemic operator who has successfully built, deployed, and scaled production-grade AI workflows, design systems, and cross-functional operating models in real-world environments.

Key Responsibilities

• Systemic Workflow Architecture: Architect and roll out end-to-end, AI-first workflows that unify product design, design systems, and frontend engineering.
• Accelerated Time-to-Production: Compress cycles from initial ideation to validated prototypes, component integration, and production code.
• Bridge Design & Code: Connect Figma/design artifacts directly to production codebases using token-based architecture and component libraries.
• Tooling Evaluation & Integration: Assess emerging AI technologies through a pragmatic lens, filtering hype to integrate tools with high production value.
• Organizational Enablement: Drive cross-functional change management, establishing guardrails and coaching designers and engineers on scalable AI workflows.

• Metrics & Optimization: Track and optimize core KPIs across delivery velocity, iteration friction, and code maintainability.

   

What We’re Looking For

• Proven Production Track Record: Demonstrated experience embedding AI-native systems into active design and software engineering pipelines.
• Hybrid Technical Depth: Strong command of design systems, modern frontend architecture, and the mechanics of design-to-code translation.
• Product & Systems Thinking: Ability to look beyond individual tools and optimize the holistic software delivery lifecycle.
• Pragmatic AI Literacy: Clear distinction between flashy tech demos and production-ready AI capabilities.
• Change Leadership: Hands-on experience driving adoption across design, product, and engineering organizations.

• Communication: Business-fluent written and spoken English.

   

Key Evaluation Criteria (What Matters Most)

The client values concrete proof of deployment over theoretical knowledge. Be prepared to share case studies demonstrating:

1. Before/After Architecture: Baseline workflow vs. the AI-native state you engineered.
2. Infrastructure Built: Specific AI models, internal agentic tools, plugins, or design tokens introduced.
3. Production Integration: How design artifacts dynamically connected to real codebases.
4. Adoption & Scale: Organization-wide adoption rates among engineers and designers.

5. Measurable ROI: Quantifiable impact on iteration cycles and time-to-market.

    

Nice to Have

• Background as a Design Engineer, Design Technologist, or Product Engineer.
• Hands-on experience building custom AI tools, agents, or plugins for internal dev/design teams.

• Mastery of modern AI coding assistants, generative UI tools, and token-based design systems.

   

What Success Looks Like

Success in this role means fundamentally altering how products are shipped. You will eliminate manual handoffs, establish reliable design-to-code connectivity, and establish a repeatable, high-velocity operational model that turns AI into a core competitive advantage.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for an English-speaking Customer Support Representative to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls, OTA platforms (Booking.com, Airbnb), emails, chats, and WhatsApp.
• Assist customers with booking, accommodation access, and reservation-related inquiries.
• Deliver a warm, guest-first experience following hospitality best practices.
• Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.
• Document interactions and work with the client's internal support tools.
• Collaborate closely with teammates to ensure a seamless customer experience.

Working hours (EET time zone):

• Morning: 07:00 - 15:00
• Day: 11:00 - 19:00
• Evening: 15:00 - 23:00
• Late Evening: 19:00 - 03:00
• Night: 23:00 - 07:00

Needed experience & skills:

• English — B2+/C1.
• At least 1 year of experience in Customer Support or Hospitality.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to make decisions independently.
• Ability to multitask and stay calm under pressure.
• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management.
• Strong team player with a collaborative mindset.
• Previous experience working with international customers.

Our Recruitment process:

• Intro call with Recruiter (30 min)
• Test Assignment
• Interview with Hiring Manager (60 min)
• Final call with the client (30 min)

Work with EverHelp is about:

• Opportunity to join an international team and work with global products;
• Fully remote work opportunities depending on your location;
• Career growth opportunities within Customer Support operations;
• 20+ vacation days and 10 sick leaves;
• Internal learning opportunities, professional communities, and knowledge sharing;
• Dynamic environment where you can directly influence processes in a growing support team.

OMNICORE is an international product and service company specializing in e-commerce. We create, develop, and manage online businesses for leading retail players in the fashion industry, with a focus on clothing, footwear, and accessories.

We combine consulting, design, web development, content production, marketing, customer service, and operational management to deliver comprehensive and effective omnichannel e-commerce solutions.
For over nine years, we have been helping our partners grow their online businesses. Our clients include  ua.puma.com, adidas.ua, adidas.kz,  adidas.kg, the marketplaces md-fashion.ua, ultra-shop.com, frgroup.kz, frgroup.uz, and others.

Since 2022, the company has expanded its operations to the Republic of Kazakhstan. We provide a full range of services, including eCommerce-as-a-Service (EaaS) and 3PL solutions, becoming a regional fulfillment hub.

We are looking for a DevOps Engineer to strengthen our team.

Requirements:

• At least 3 years of experience as a DevOps Engineer / SRE;
• English – strong Intermediate or higher;
• Experience with HA and HL would be a plus;
• OS: Linux (Ubuntu, Debian, Alpine);
• Application support: PHP (required), JS;
• Infrastructure: Ansible, Terraform, Docker;
• Cloud providers: Hetzner Cloud (strongly required!), GCP;
• Databases:
  • MySQL (standalone, master-slave, Percona cluster)
  • PostgreSQL (standalone, master-slave, Patroni cluster)
  • MongoDB (standalone, replicaset)
  • Elasticsearch (standalone, cluster)
  • Redis (standalone, Sentinel, cluster)
• HTTP/Proxy/LB: NGINX, HAProxy, Varnish, Cloud-managed load balancers;
• CI/CD: GitOps, Bitbucket Pipelines, SonarQube, Dependency-Track;
• Programming: Python, Bash scripting (PHP is a plus);
• Observability: ELK / OpenSearch stack, Prometheus / Grafana stack, Alerts management;
• InfoSec/Security: DevSecOps principles, Vault, Teleport.

Working conditions:

• Full-time, remote format;
• A young team with a great sense of humor;
• Paid vacation (24 calendar days) and sick leave;
• Personal learning & development budget;
• Career growth opportunities;
• Up to 20% discounts on our partners’ products;
• 50% discount on corporate English learning with Preply;
• Payment in UAH, not tied to currency fluctuations;
• Work schedule: Mon–Fri, 10:00 – 19:00. We operate in the Eastern European Time Zone (EET).

OMNICORE is a place where you can become part of a team of professionals, unlock your potential, and grow within dynamic e-commerce projects for international fashion brands.

 Apply now!

We are looking for a QA Engineer to test web and mobile projects. We are looking for someone who is attentive, responsible, and able to independently explore new products and tasks.

Responsibilities

• Test websites and mobile applications across different devices.
• Check texts, images, links, layouts, and forms.
• Test key user flows: registration, login, user account, product selection, cart, checkout, and payments.
• Identify bugs and prepare clear bug reports.
• Retest fixes after development changes.
• Create and maintain simple testing checklists for projects.
• Regularly check live websites and applications.
• Research different areas for new projects: find relevant information, review similar products and competitors, compare functionality, and prepare short, structured findings.
• Use AI tools for research and information processing while verifying the results.
   

Requirements:

• Strong attention to detail.
• Basic understanding of web and mobile testing.
• Ability to independently explore a website or application and understand what needs to be tested.
• Good research skills and ability to structure information.
• Ability to quickly understand new products and topics.
• Responsible and systematic approach to work.
• Ability to clearly describe bugs and ask specific questions.
• English sufficient for working with interfaces, documentation, and research.
  
  Working conditions:
• Work schedule from 10:00 to 19:00;
• Remote work;
• Learning English at the expense of the company;
• Compensation for coworking place;
• Ability to switch between projects and try yourself in different roles.
   

The most important qualities for this role are attention to detail, independence, willingness to understand the product, and consistently high-quality work.

We are looking for a Risk & Fraud Lead who will lead, manage, and develop our Risk & Fraud team, strengthen our risk framework - both at the operational and enterprise level- and contribute to the brand's successful development.

Responsibilities

• Manage and mentor the Risk & Fraud team, overseeing the full employee lifecycle from hiring and onboarding to setting KPIs, performance reviews, and coaching.
• Organize shift schedules and workload distribution to ensure consistent real-time operational coverage.
• Oversee real-time transaction monitoring and act as the ultimate escalation point to review and approve decisions on complex cases and high-risk accounts.
• Lead complex investigations into bonus abuse, fraud networks, and anomalous behavior using advanced techniques (device fingerprinting, IP/geo-location analysis).
• Oversee the end-to-end customer verification process, encompassing standard KYC (ID, proof of address, source of funds) and Enhanced Due Diligence (EDD).
• Own and optimize fraud prevention rules and risk engine settings to balance acceptance rates with fraud prevention.
• Manage end-to-end dispute and chargeback processes, collaborating closely with PSPs on fraud alerts and suspicious transactions.
• Monitor Key Risk Indicators (KRIs) and prepare comprehensive risk reports for senior management, highlighting trends, emerging threats, and mitigations.
• Ensure all risk investigations are accurately documented, tracked (e.g., in Jira), and effectively communicated across internal departments.
• Contribute to the group’s overarching risk governance by helping define risk appetite, tolerance levels, and building scalable policies and escalation frameworks.
• Partner with Legal, Finance, and senior leadership to ensure risk controls comply with jurisdictional regulations and assess risk exposure for new market/product launches.
• Support planning for major incidents (large-scale fraud events, data breaches, regulatory inquiries) and help shape the group's response protocols.
   

Requirements

• 5+ years of experience in Risk, Fraud Prevention, Payments, or a similar role (iGaming industry required)
• 2+ year of experience in a team lead, senior specialist, or supervisory role
• Strong understanding of fraud schemes, risk indicators, and suspicious activity patterns
• Experience with transaction monitoring and fraud detection tools, including rule/engine configuration
• Knowledge of KYC, AML, and regulatory compliance requirements
• Experience reviewing accounts, transactions, and documents to detect potential fraud
• Familiarity with payment methods, including cards, e-wallets, and online payment systems
• Proven people-management and team-leadership skills
• Ability to think beyond day-to-day fraud operations - understanding of enterprise or group-level risk considerations (financial, regulatory, reputational) is a strong plus
• Comfort communicating risk exposure and recommendations to senior stakeholders
• English proficiency at B2 level or higher

At MacPaw, we craft software that makes everyday tech life simpler, cleaner, and more enjoyable. From globally loved products like CleanMyMac and Setapp to emerging cybersecurity tools like ClearVPN and Moonlock, we are building a product ecosystem that reaches millions of people worldwide.

We believe humans and technology can reach their greatest potential together. By fusing high engineering standards, thoughtful design, and practical AI, we rethink how people interact with their devices and shape the daily tech routines of the future.

Working at MacPaw means owning outcomes, not just tasks. We build for global scale from day one, giving you the trust, freedom, and room to experiment.

We are looking for a driven Mobile Affiliate Specialist to manage and grow affiliate channels for Moonlock. In this role, you will recruit and onboard high-performing affiliate partners, negotiate performant commercial terms, and protect program efficiency against ad fraud. If you thrive on scaling mobile traffic across Tier-1 markets, leveraging attribution data, and optimizing campaign ROI, we’d love to meet you!

In this role, you will:

• Recruit, qualify, and onboard new affiliate partners and mobile networks, converting agreements into live, high-producing campaigns.
• Structure performance-based agreements (CPI/CPA caps, payout tiers, volume bonuses, exclusivity terms) and maintain long-term partner relationships.
• Conduct daily performance monitoring, cohort analyses, and custom reporting to evaluate campaign profitability and partner quality.
• Detect and mitigate mobile fraud patterns (click flooding, install hijacking, SDK spoofing) and adjust partner terms or payouts accordingly.
• Track attribution setup and deep link configurations using AppsFlyer, navigating iOS ATT, AAP, and SKAN frameworks.
• Build LTV-to-CAC payback models to reallocate budgets toward partners driving sustained user value rather than just install volume.
• Manage end-to-end partner operations, including onboarding, performance tracking, budget planning, and invoicing with the Finance team.

Skills you’ll need to bring:

• 3+ years of hands-on experience in mobile affiliate marketing, performance-based user acquisition, and managing In-App campaigns.
• Proven track record of actively identifying, qualifying, onboarding, and scaling high-performing affiliate networks, direct publishers, and media partners.
• Strong expertise in commercial negotiations, structuring custom deal terms (CPI/CPA caps, payout tiers, volume bonuses, exclusivity), and contract lifecycle management.
• Practical proficiency with Mobile Measurement Platforms like AppsFlyer (or Adjust), including deep linking, attribution setup, and fluency in navigating iOS ATT, AAP, and SKAN frameworks.
• Deep understanding of mobile ad fraud mechanics (click flooding, install hijacking, SDK spoofing) with a proven ability to detect anomalies, enforce compliance, and protect program ROI.
• Strong analytical mindset and fluency in core mobile KPIs (CPI, CPA, ROAS, D1/D7/D30 retention) paired with the ability to build and analyze LTV-to-CAC payback models.
• Solid background in driving user acquisition for Tier-1 markets and successfully managing monthly budgets of $50k+.
• At least an Upper-Intermediate level of English and fluent Ukrainian.

As a plus:

• Familiarity with affiliate management platforms (e.g., Impact or PartnerStack) and Apple Search Ads (ASA).
• Basic SQL querying skills or experience building automated dashboard reports in Looker Studio.

What we offer:

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life’s needs
  Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  
  *Some benefits are under development, and new adjustments are possible.

Product Data Specialist

We are looking for a Middle/Senior Product Data Specialist to support an eCommerce project. You will manage product information across multiple systems and ensure product data is accurate, complete, and ready for seasonal launches and new product introductions.

This is a hands-on, business-focused role in product data operations.
 

Project details:

• Level: Middle—Senior.
• Duration: A few weeks to a few months, to be discussed.
• Start: ASAP.
   

Requirements:

• Experience in product data management, PIM, or eCommerce product operations.
• Hands-on experience managing product catalogues, attributes, metadata, and data quality.
• Understanding of product data flows across ERP, PIM, DAM, and eCommerce platforms.
• Experience with product categorization, data mapping, validation, and enrichment.
• Experience supporting product launches in an eCommerce environment.
• Familiarity with M3, Brandmaster DAM, Adobe Commerce (Magento), Centric, or similar platforms.
• Fluent English.
   

Responsibilities:

• Manage and maintain product information across ERP, PIM, DAM, and eCommerce systems.
• Coordinate product data preparation for seasonal launches and new product introductions.
• Ensure product data accuracy, completeness, consistency, and correct categorization.
• Manage product attributes, metadata, mapping, and validation to ensure products display correctly online.
• Monitor data flows between systems, identify inconsistencies, and coordinate their resolution.
• Conduct regular data quality checks and support product data governance standards.