Jobs at Djinni

We are looking for a Strong Middle / Senior FullStack Developer with solid experience in Node.js and React to join long-term international projects.

Requirements:

• 4+ years of commercial experience in web development
• Strong experience with Node.js (NestJS / Express)
• Strong experience with React.js
• Good understanding of TypeScript
• Experience with REST API / GraphQL
• Experience with PostgreSQL / MongoDB
• Understanding of software architecture and scalable applications
• Experience working with cloud services (AWS/GCP/Azure is a plus)
• Experience with Docker
• Ability to work independently and make technical decisions
• English — Upper-Intermediate or higher

Will be a plus:

• Experience with microservices architecture
• Experience with AI/LLM integrations
• Experience with CI/CD pipelines

• Experience in enterprise or healthcare projects

   

Responsibilities:

• Develop and maintain scalable web applications
• Build backend services and APIs
• Develop responsive frontend interfaces
• Collaborate with designers, PMs, and other engineers
• Participate in architecture and technical decisions
• Optimize performance and application stability
• Write clean, maintainable, and testable code

Senior FullStack Developer — React + Python

Location: Germany only
 

Project:
Enterprise AI / GenAI program focused on building AI agents to streamline internal business processes and improve productivity for SAP employees.

Main responsibilities:
• Design, develop, and deploy enterprise-grade AI / GenAI solutions from PoC to production
• Build scalable and secure AI systems with data pipelines and model deployment workflows
• Develop and maintain RAG pipelines for QBR-related content: accounts, engagements, architecture, and related assets
• Implement safeguards against prompt injection and data leakage
• Build React-based chat frontend with streaming responses, tool visualization, and PowerPoint download functionality
• Integrate multi-agent AI / LLM-based products
• Collaborate with Product Owners, UX designers, backend engineers, data scientists, and other stakeholders
• Ensure reliability, observability, compliance, and maintainability of production solutions

Required skills:
• Strong React development experience
• Experience building chat-based UIs with streaming responses, tool calling, and PowerPoint preview/download functionality
• Strong understanding of conversational UX, slot filling, streaming responses, and multi-turn conversation state management
• Strong production-ready Python backend development experience
• Experience with MCP client integration in Python, including external MCP servers, tool/resource consumption, and authentication handling
• Hands-on experience with LangGraph, LangChain, or CrewAI
• LLM engineering experience:
— prompt injection detection and mitigation
— RAG: embeddings, vector stores, chunking, re-ranking
• REST / API integration experience, ideally with OData or enterprise platforms
• Experience with python-pptx or similar libraries for generating presentations, charts, and tables

Nice to have:
• Experience building custom MCP tools, resources, and prompts in Python
• Experience with SAP UI stack
• Understanding of analytical data products and data models
• Experience with Enterprise Architecture data and integrations
• Experience with deployment workflows and LLM proxy integrations
• Familiarity with Cloud Foundry, XSUAA, Destinations, and SAP BTP services

Welcome to Improvs — the company that makes IT magic happen!

We are a team of like-minded individuals who are always one step ahead, implementing the hottest technologies. We need an expert, and we believe you could be the key to our mutual success.

Requirements:

• 1.5 + years experience in software testing.
• Experience in Web Application Testing.
• Experience in testing mobile applications on iOS/Android.
• Experience in API testing (RESTful API).
• Tools - Jira, Confluence, Postman, SQL, Camunda, Kibana, DevTools.
• Experience in working with test documentation (test cases, checklists, basic test plans).

• Knowledge and practical experience with SQL scripting and database structure.

   

Will be a plus:

• English - Intermediate or higher.
   

Responsibilities:

• Manual testing of mobile and web application features, regression, and bug reporting.
• Basic API testing.
• Writing test cases, status reports.

• Update documentation based on received requirements.

   

We offer:

Employee care: Paid vacations and 100% paid sick leave. Unlimited career growth opportunities.
 

Comfortable conditions: Preferred work format (remote, hybrid, office). Flexible work schedule. Employment in a way that suits you.
 

Expert and friendly team: Healthy relationships among people. Adequate management. The opportunity to enhance your skills with a strong team.
 

Corporate events: We believe in taking breaks from work, so we organize team-building events and business trips for professional development.

We are looking for a highly technical Senior QA Engineer to join a fast-paced product team building specialized workforce management software for large-scale industrial operations.

The system is a hardware-integrated SaaS platform that processes real-time field data and delivers actionable insights through dynamic dashboards and mobile interfaces.

The platform’s core includes IoT data ingestion, workforce tracking, and advanced scheduling logic, with a strong focus on real-time analytics.

This role focuses on automating complex user interfaces involving high-frequency data updates and large datasets.

This is an Individual Contributor role with high ownership over the testing strategy and automation framework.

This is not a manual QA-only role. The position requires deep expertise in Playwright, strong programming skills, and the ability to work with complex, dynamic UI systems.
 

Strong Playwright expertise is the primary screening signal and will be validated during the technical interview.
 

About the Client:

A US-based product company in the Construction Technology domain.

The platform replaces manual time tracking with AI-powered biometric verification. It helps contractors capture accurate work hours, reduce payroll errors, track crews and cost codes in real time, and sync labor data into systems such as Procore, CMiC, Vista, and Power BI.
 

Responsibilities:

• Develop and maintain a robust automation framework from scratch
• Automate complex UI with dynamic content and frequent updates
• Identify and document edge-case scenarios in highly dynamic UI components
• Collaborate with frontend developers to ensure the testability of new features
• Perform root-cause analysis of flaky tests
• Monitor and improve test execution time within CI/CD pipelines
• Conduct manual testing where automation is not yet feasible
   

Requirements:

• 5+ years of experience in Software Quality Assurance
• Expert-level proficiency with Playwright (JS/TS) (core requirement)
• Strong programming skills in JavaScript and TypeScript
• Proven experience testing dynamic content and complex/virtualized lists
• Deep understanding of DOM manipulation and asynchronous event handling
• Experience with CI/CD integration for automated test suites
• Proficiency in Chrome DevTools for debugging and performance profiling
• Proactive attitude toward identifying architectural bottlenecks
• Ability to work independently in a remote environment
• Strong documentation skills for bug reporting and test planning
   

We offer:

• Remote-first flexibility
• Exposure to modern automation frameworks
• High ownership over testing strategy and quality processes
• Collaboration with a high-performing international engineering team
• Reservation option for candidates based in Ukraine
   

We will be happy to get in touch and share more details about the role 🙂

We are looking for a DevOps Engineer to join our team.

Requirements:

• 7+ years of experience in DevOps, Cloud Infrastructure, SRE, or Platform Engineering
• Strong hands-on experience with AWS services: EC2, S3, VPC, IAM, Security Groups, Load Balancers, etc.
• Solid Terraform experience: modules, state management, variables, environment configurations, and safe infrastructure changes
• Hands-on experience with Jenkins: maintaining pipelines, troubleshooting builds, analyzing logs, and supporting deployments
• Strong Linux administration and troubleshooting skills
• Good understanding of CI/CD processes, deployment flows, rollbacks, and release reliability
• Experience with Git workflows: branching, pull requests, code reviews, and merge conflict resolution
• Experience with monitoring and observability tools such as CloudWatch, Grafana, and Prometheus
• Ability to independently investigate issues and clearly communicate findings
• Upper-Intermediate or higher level of English

Responsibilities:

• Maintain and improve AWS infrastructure across development, staging, and production environments
• Review and implement Terraform-based infrastructure changes with a focus on reliability and security
• Support and optimize Jenkins CI/CD pipelines for builds, deployments, and environment updates
• Investigate infrastructure and deployment issues using logs, metrics, dashboards, and AWS tools
• Ensure consistency and reliability of infrastructure changes across environments
• Collaborate with engineering teams on deployment automation and operational readiness
• Maintain infrastructure documentation, runbooks, and deployment guides

We offer:

• A full-time job
• Flexible working hours
• Paid vacation and sick leave
• Managing your taxes and accounting
• Career and professional growth opportunities
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

About the Role

We are looking for a motivated Project Manager (Middle level) to join our product team at SOC Prime - a cybersecurity SaaS platform used by security teams across 40+ countries.

You will work closely with senior Product Managers and engineering teams to keep delivery running smoothly - tracking task progress, removing blockers, and ensuring clear communication across the team.

This is a great opportunity for someone who wants to grow in project management within a fast-paced, dynamic product environment.

What You Will Do

• Monitor and update Jira tasks - ensure statuses, descriptions, and subtasks are current and accurate
• Track task progress across engineering teams and flag blockers early
• Escalate blockers and dependencies to senior PMs and team leads
• Coordinate across cross-functional teams - engineering, QA, design - to ensure alignment and unblock delivery
• Support grooming sessions - prepare tasks, take notes, follow up on open questions
• Keep backlogs clean and up to date
• Assist with documentation of product flows and requirements
• Communicate progress and status updates internally

What We Are Looking For

• From 2 years of experience in project management
• Experience working in Agile or Kanban environments
• Ability to work independently in a fast-moving, dynamic environment
• Attention to detail and strong organizational skills
• Comfortable working with Jira 
• Proactive mindset - you spot problems before they become blockers\
• Ukrainian language - native, English language - B2 and higher 

Nice to have 

• Experience in SaaS or B2B products
• Familiarity with cybersecurity concepts 
• Basic business analysis skills - the ability to interpret requirements and translate them into clear, actionable task descriptions is a strong advantage

About Tie

Tie is building the next generation of identity resolution and marketing intelligence. Our platform connects hundreds of millions of consumers across devices, browsers, and channels—without relying on cookies—to power higher deliverability, smarter targeting, and measurable revenue lift for modern marketing teams.

At Tie, AI is not a feature—it is a core execution advantage. We operate large-scale identity graphs, real-time scoring systems, and production ML pipelines that directly impact revenue, deliverability, and customer growth.

The Role

We are looking for a Senior AI / Machine Learning Engineer to design, build, and deploy production ML systems that sit at the heart of our identity graph and scoring platform. You will work at the intersection of machine learning, graph data, and real-time systems, owning models end to end—from feature engineering and training through deployment, monitoring, and iteration.

This role is highly hands-on and impact-driven. You will help define Tie’s ML architecture, ship models that operate at sub-second latency, and partner closely with platform engineering to ensure our AI systems scale reliably.

What You’ll Do

• Design and deploy production-grade ML models for identity resolution, propensity scoring, deliverability, and personalization
• Build and maintain feature pipelines across batch and real-time systems (BigQuery, streaming events, graph-derived features)
• Develop and optimize classification models (e.g., XGBoost, logistic regression) with strong handling of class imbalance and noisy labels
• Integrate ML models directly with graph databases to support real-time inference and identity scoring
• Own model lifecycle concerns: evaluation, monitoring, drift detection, retraining, and performance reporting
• Partner with engineering to expose models via low-latency APIs and scalable services
• Contribute to GPU-accelerated and large-scale data processing efforts as we push graph computation from hours to minutes
• Help shape ML best practices, tooling, and standards across the team

What You’ll Bring

Required Qualifications

• 5+ years of experience building and deploying machine learning systems in production
• Strong proficiency in Python for ML, data processing, and model serving
• Hands-on experience with feature engineering, model training, and evaluation for real-world datasets
• Ability to travel outside of Ukraine is a must
• Experience deploying ML models via APIs or services (e.g., FastAPI, containers, Kubernetes)
• Solid understanding of data modeling, SQL, and analytical workflows
• Experience working in a cloud environment (GCP, AWS, or equivalent)
• Experience with graph data, graph databases, or graph-based ML

• Familiarity with Neo4j, Cypher, or graph algorithms (community detection, entity resolution)

  Preferred / Bonus Experience

• Experience with XGBoost, tree-based models, or similar classical ML approaches
• Exposure to real-time or streaming systems (Kafka, Pub/Sub, event-driven architectures)
• Experience with MLOps tooling and practices (CI/CD for ML, monitoring, retraining pipelines)
• GPU or large-scale data processing experience (e.g., RAPIDS, CUDA, Spark, or similar)
• Domain experience in identity resolution, marketing technology, or email deliverability

Our Technology Stack

• ML & Data: Python, Pandas, Scikit-learn, XGBoost
• Graphs: Neo4j (Enterprise, GDS)
• Cloud: Google Cloud Platform (BigQuery, Vertex AI, Cloud Run, Pub/Sub)
• Infrastructure: Docker, Kubernetes, GitHub Actions
• APIs: FastAPI, REST-based inference services

What We Offer

• Competitive compensation, including salary, equity, and performance incentives
• Opportunity to work on core AI systems that directly impact revenue and product differentiation
• High ownership and autonomy in a senior, hands-on role
• Remote-first culture with a strong engineering and data focus
• Exposure to cutting-edge problems in identity resolution, graph ML, and real-time AI systems

• Clear growth path toward Staff / Principal IC roles

  What else:

• 4 weeks of paid vacation per year (flexible scheduling)
• Unlimited sick leave — we trust your judgment and care about your health
• US Bank Holidays off (American calendar)
• Remote-first culture and flexible working hours
• Flat structure, no micromanagement, and full ownership

• Opportunity to make a real impact during a critical growth phase

  Interview Process

• Recruitment Screening Call
• Test task in Hackerrank for 1h
• Technical deep dive Interview (1,5h)  in English

• Final interview with CTO in English

  Why Join Us?

• High-impact delivery leadership role during a critical period
• Real ownership and autonomy
• Opportunity to shape delivery across the entire engineering organization
• Exposure to SaaS, data, integrations, automation, and platform work
• Collaboration with global teams and vendors
• A strong product with real scale and momentum

Why This Role Matters

At Tie, your work will not live in notebooks or experiments—it will power production systems used by real customers at scale. You will help define how AI is embedded into the company’s core platform and play a key role in making machine learning a durable competitive advantage.

Our client is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from the client’s repertoire of over 22.4 million musical works. On a regular basis, the client distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed.

Requirements:

• 5+ years of experience in developing full-stack applications
• Experience with React frameworks such as Redux and React Router
• Experience with Java, Spring Boot, and RESTful API development
• Experience with cloud services and containerization using Azure and Docker
• Familiarity with integrating Payment Gateways and CRM systems
• Understanding of SQL and and NoSQL databases
• Knowledge of implementing Single Sign-On (SSO) using OKTA or similar authentication providers
• Good Understanding of SDLC process, version control, code review, continuous integration and automated deployment tools
• Experience working on large-scale, production-grade projects
• Knowledge of CI/CD methodology
• Strong communication and collaboration skills
• Problem-solving skills with the ability to tackle challenges proactively and efficiently
• B.Sc in Computer Science is an advantage
• Advanced level of English

Job responsibilities:

• You will be part of a team responsible for integrating payment gateways and Customer Relationship Management (CRM) system
• Collaborate with team members to design, develop, and deploy dynamic and responsive fullstack applications using React and Java
• Participate in the integration of payment gateways and CRM systems, ensuring seamless operation and data flow
• Contribute to the development of scalable and secure software systems, utilizing both SQL and NoSQL databases
• Assist in the deployment of applications on cloud services, such as Azure Kubernetes Service (AKS), and manage containerized applications using Docker
• Implement testing strategies including unit, integration, and automation tests to ensure the delivery of high-quality code
• Work with product management and UX/UI teams to deliver user-centric designs and features
• Maintain comprehensive technical documentation, including code structure, API documentation, and user guides
• Communicate effectively with cross-functional teams and stakeholders
• Stay updated on new technologies and methodologies to ensure continuous improvement of the development process

Our Customer:

A product-focused organization developing innovative enterprise-grade solutions, with a strong emphasis on modern engineering practices, AI-driven development, and high-performance distributed systems.

Your tasks:

• Design, develop, and maintain full-stack applications using Java, Spring, Python, and React.
• Own the entire development lifecycle — from architecture and design to implementation, testing, and deployment.
• Work in an Extreme Programming (XP) environment with remote pair programming.
• Build scalable microservices-based systems using Spring Boot and related technologies.
• Develop responsive and reactive user interfaces using modern JavaScript frameworks.
• Apply TDD/BDD practices to ensure high-quality, maintainable code.
• Contribute to DevOps processes, including CI/CD pipelines and automation using Jenkins.
• Design and deploy cloud and hybrid solutions in containerized environments (Kubernetes, Cloud Foundry).
• Collaborate closely with cross-functional teams in a fast-paced, dynamic environment.
• Participate in building AI-driven features, including working with LLMs and prompt engineering.

Required experience and skills:

• 8+ years of experience in software development with strong expertise in Java and Spring.
• 2+ years of hands-on experience with Python.
• Experience working in microservices architecture (Spring Boot / Spring Cloud).
• Strong understanding of modern software design patterns (microservices, service discovery, circuit breaker).
• Hands-on experience with TDD/BDD frameworks (Junit, Jasmin, Mockito, Protractor/Selenium).
• Experience with DevOps practices and tools, including Jenkins.
• Experience with containerization and orchestration (Kubernetes, Cloud Foundry).
• Experience building and deploying cloud or hybrid solutions.
• Experience with functional programming and Java Streams.
• Experience with reactive UI development.
• Hands-on experience with Claude.code.
• Upper-Intermediate or higher level of English.

Would be a plus:

• Frontend development experience, primarily with React.
• Experience with data analytics or data-driven systems.
• Knowledge of Kotlin.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

DevOps Engineer Requirements

Core Skills:

✅ 3+ years of experience in DevOps or SRE roles

✅ Strong command of Linux server administration and shell scripting

✅ Proven experience with Docker containerization and optimization

✅ CI/CD pipeline implementation experience (GitHub Actions, Jenkins, or similar)

✅ Infrastructure as Code experience (Terraform, Ansible, or similar)

Technology-Specific Requirements

1. Node.js/React:

✅ Experience deploying and maintaining Node.js applications

✅ Familiarity with React build processes and optimization

JavaScript/TypeScript ecosystem knowledge

2. Docker:

✅ Container orchestration (Docker Compose, Docker Swarm, Kubernetes, or similar)

✅ Multi-stage builds and image optimization

✅ Container security best practices

MongoDB:

✅ Cloud MongoDB management (Atlas or similar)

✅ Database backup/restore procedures

✅ Performance monitoring and optimization

Cloudflare:

✅ CDN configuration and optimization

✅ DNS management

✅ WAF and security rules implementation

OS Administration:

✅ Linux server management (Ubuntu/Debian preferred)

✅ Basic Windows server administration

✅ Cross-platform automation skills

✅ Additional Qualifications

✅ Experience with cloud providers (AWS, Azure, GCP)

✅ Monitoring and observability implementation (Zabbix, Grafana, Portainer, or similar)

✅ Security best practices and vulnerability management

✅ Incident response and troubleshooting skills

✅ Automated testing integration in deployment pipelines

Шукаємо Data Analyst в команду Business Intelligence для реалізації стратегічних проектів: міграції звітності на платформу Power BI та розвитку аналітичної культури в компанії. Робота над розробкою дашбордів, аналітичною підтримкою бізнес-підрозділів та впровадженням Data Driven підходу в компанії.

Що для нас важливо:

• Досвід: 2–3 роки роботи Data Analyst;
• Power BI: розробка дашбордів та звітів, знання DAX, Power Query M, базові навички моделювання даних;
• Excel: впевнене володіння Power Query, Power Pivot, створення аналітичних моделей;
• Просунуте знання SQL: складні запити з віконними функціями, CTE, оптимізація запитів, досвід роботи з PostgreSQL або MS SQL;
• Аналітичні навички: досвід обробки ad-hoc запитів, підготовки звітів та презентацій для менеджменту.

• Розробка інтерактивних дашбордів та звітів у Power BI для різних підрозділів (маркетинг, продажі, логістика, продукт);
• Проведення продуктового аналізу для пошуку точок зростання та оптимізації бізнес-рішень;
• Написання SQL-запитів для витягу даних з корпоративних баз даних (ClickHouse, PostgreSQL, MS SQL);
• Обробка ad-hoc запитів від бізнес-підрозділів, підготовка аналітичних звітів;
• Розробка аналітичних моделей у Excel для поглибленого аналізу даних;
• Консультування стейкхолдерів щодо інтерпретації даних та прийняття рішень на основі аналітики.

• Знання Python для аналітики (pandas, numpy);
• Досвід роботи з віконними функціями SQL, CTE, оптимізацією запитів;
• Практичний досвід у продуктовій аналітиці в технологічних або e-commerce компаніях.

• Вплив на український продукт, яким користуються мільйони;
• Можливість працювати з крутою командою однодумців та відкритим керівництвом;
• Регулярно отримуватимеш новини компанії у вигляді дайджестів та зустрічей Town Halls;
• Офіційне працевлаштування, оплата лікарняних та відпусток;
• Своєчасний та відкритий зворотній зв’язок;
• Кар’єрні рекомендації від HR BP та план розвитку.

About the Project

We are a growing online casino project focused on international markets. The company is currently scaling its team, internal processes, and operational structure. We are looking for a proactive and people-oriented HR-Generalist who will take ownership of HR operations, employee relations, feedback management, HRM system implementation, and the development of core HR procedures across the project.

Role Overview

The HR-Generalist will be responsible for building and maintaining effective communication between the company and the team, ensuring transparency in HR processes, collecting regular feedback from employees, and supporting the development of a healthy and productive working environment.

This role requires strong communication skills, a structured approach to HR operations, the ability to work with distributed teams, and hands-on experience in implementing HR tools, policies, and procedures.

Key Responsibilities

• Managing relationships between the company and employees across all departments.
• Acting as a reliable point of contact for team members on HR-related questions, concerns, and requests.
• Building transparent and consistent internal communication between management and the team.
• Regularly collecting feedback from employees through 1:1 meetings, surveys, check-ins, and team discussions.
• Identifying recurring issues, risks, and areas of dissatisfaction within the team.
• Providing structured feedback reports and recommendations to company leadership.
• Supporting managers in resolving people-related issues and improving team dynamics.
• Implementing and maintaining the HRM system for employee data, organizational structure, documents, requests, and HR processes.
• Ensuring employee records, contracts, onboarding documents, vacation data, and other HR information are properly maintained in the HRM system.
• Developing and implementing HR procedures, policies, and internal regulations for the project.
• Creating and maintaining HR documentation, including onboarding flows, offboarding procedures, vacation policies, performance review processes, and internal guidelines.
• Managing onboarding processes for new employees and ensuring smooth integration into the team.
• Supporting offboarding processes, including exit interviews, documentation, and knowledge transfer coordination.
• Coordinating regular performance review cycles together with department heads.
• Supporting the development of employee engagement initiatives and retention activities.
• Monitoring team satisfaction, motivation, workload, and potential burnout risks.
• Assisting in building clear reporting lines, role expectations, and communication flows within the organization.
• Supporting recruitment coordination when needed, including communication with candidates, interview scheduling, and hiring process administration.
• Preparing regular HR updates outlining team feedback, HR process status, risks, and next steps.
• Ensuring confidentiality, consistency, and professionalism in all HR-related matters.

Expected Results - First 3-6 Months

• HRM system selected, implemented, and actively used by the team.
• Employee records, HR documents, vacation tracking, and organizational structure properly maintained.
• Regular feedback collection process launched and followed consistently.
• Clear communication channel established between employees, managers, and company leadership.
• Core HR procedures documented and implemented across the project.
• Onboarding and offboarding processes structured and standardized.
• Improved visibility of team satisfaction, engagement, and internal risks.
• Management receives regular structured HR reports with actionable insights.
• Employees understand where to address HR-related questions and feel supported by the company.
• Foundation created for scalable HR operations as the project grows.

Requirements

Mandatory

• Minimum 2 years of experience in an HR-Generalist, HR Manager, People Partner, or similar role.
• Experience working in fast-growing companies, startups, iGaming, fintech, or digital businesses.
• Strong understanding of HR operations, employee relations, onboarding, offboarding, and HR documentation.
• Experience implementing or maintaining HRM systems.
• Ability to develop and document HR policies, procedures, and internal processes.
• Strong communication and conflict-resolution skills.
• Experience collecting, analyzing, and presenting employee feedback.
• Experience building HR processes from scratch.
• Structured, proactive, and hands-on approach to work.
• Ability to communicate effectively with both employees and senior management.

Nice to Have

• Experience in iGaming, online casino, betting, or other high-paced digital industries.
• Experience working with remote or distributed international teams.
• Knowledge of performance review frameworks and employee engagement tools.
• Familiarity with HR analytics and employee satisfaction metrics.
• Experience supporting recruitment processes.
• Upper-Intermediate English or higher.

What We Offer

• Direct impact on company culture, team communication, and internal processes.
• High level of ownership and decision-making within the HR function.
• Opportunity to build HR processes and HR infrastructure from the ground up.
• Close collaboration with company leadership and department heads.
• Competitive compensation.
• Remote or hybrid format - to be discussed.
• Dynamic international environment with room for professional growth.

GigaCloud is a Ukrainian cloud provider, helping companies since 2016 to confidently migrate data and services online: with ease, clarity and sense of support every step of the way.  
 
We have implemented cloud projects for over 1,500 companies, including large enterprises and public agencies. Thanks to our cloud solutions, over 20 million people every day make payments, access online documents, work files etc. We also have the largest partner program on the Ukrainian cloud market, which allows us to cover the wide range of clients’ IT needs.  
 
GigaCloud — a cloud that’s yours. We have everyone in their right place and on the same team. If you like what we do and how we do it, join us. Let's build the cloud together!  

We are looking for an L&D Manager to join our Team. The purpose of this role is to establish a strategic and scalable Learning & Development function that strengthens GigaCloud’s ability to grow through its people. This role focuses on unlocking the potential of internal talent by creating clear development pathways, building leadership capabilities, and embedding a culture of learning across teams.

Key responsibilities:
 

• Develop and implement a structured, strategic approach to talent development.
• Launch performance-oriented training initiatives: 85% aligned with business goals, 15% focused on self-development and staying current with industry trends (e.g., conferences, meetups).
• Support business transformation through innovative and adaptive learning solutions.
• Design career paths and learning journeys, including role-based competency matrices and development roadmaps.
• Implement and maintain Personal Development Plans (PDPs) and Performance Improvement Plans (PIPs), integrated into the overall performance review system.
• Manage mandatory certifications and external learning programs, ensuring alignment with role requirements and compliance standards.
• Design and coordinate training initiatives such as Development programs for the Sales team, managerial and leadership skills training, role onboarding for new hires and internal transitions
• Build a company-wide knowledge-sharing ecosystem
• Monitor and evaluate the effectiveness of learning programs. Analyse key metrics such as ROI, training KPIs, and business impact to continuously improve L&D initiatives.
• Drive automation and digitalisation of training processes and learning platforms.
• Design and facilitate soft skills development programs across teams.
   

Required Experience & Skills:
 

• Proven knowledge of Instructional Design principles and practices.
• Hands-on experience working with Learning Management Systems (LMS) and learning analytics.
• Strong background in career development planning, including implementation of PDPs and PIPs, and creating structured development roadmaps.
• An analytical mindset with the ability to assess learning needs and measure the impact of training initiatives.
• Passion for talent development and fostering a culture of collaboration and continuous learning.
• Excellent communication skills and the ability to collaborate effectively with internal stakeholders and subject matter experts.
• Experience in designing and delivering training programs and content for diverse employee groups.
• English proficiency at Upper-Intermediate level or higher (written and verbal).
   

Nice to have skills:
 

• Experience in building and managing L&D projects from scratch, including programs on hard skills, soft skills, mentoring, and management development.
• Solid understanding of HR processes and how learning initiatives integrate with broader talent management strategies.
• Background in facilitating soft skills training as a corporate trainer or internal coach.
   

What we offer:
 

• Collaboration under the Diia.City framework, 24 calendar days of vacation, and unlimited paid sick leave.
• Medical insurance.
• Group English lessons with Yappi.
• Hybrid work format: 2 remote days per week (office located in Holosiivskyi district, Kyiv).
• A growing, ambitious team. We already have offices in Kyiv and Warsaw — and more are on the way.

Role Mission

The Head of Sales is accountable for leading the sales function and driving growth by designing, building, and scaling an AI- and automation-powered sales engine that delivers a predictable pipeline and revenue growth, increases conversion speed and efficiency, and outperforms traditional agency sales models through data-driven experimentation and disciplined execution.

Key responsibilities

• Lead the transformation of sales into a scalable, AI- and automation-enabled operating model where repetitive work is automated, and the team focuses on higher-value activities: experimentation, process improvement, relationship-building, and conversion quality.
• Define the architecture of sales processes, communicate requirements and set priorities for the implementation team, and continuously improve automation and AI workflows to ensure they outperform manual execution and fit the company’s broader ecosystem as the business scales.
• Improve outreach effectiveness through sharper ICP and buyer persona definition, higher targeting quality, and continuous optimization of AI-assisted messaging, prompts, and workflows.
• Build and operate a predictable revenue engine across outbound, referrals, partnerships, and account expansion channels.
• Own sales strategy, pipeline generation, conversion performance, and revenue targets.
• Conduct sales calls.
• Oversee the account management approach for newly won accounts to ensure strong onboarding, relationship continuity, and expansion opportunities.
• Standardize the sales process, CRM discipline, and reporting practices.
• Lead and structure the SDR team with clear accountability, role clarity, and performance expectations.
• Establish a strong performance management system through KPIs, OKRs, regular reviews, and clear accountability mechanisms.
• Drive a culture of disciplined metrics tracking and real-time visibility into sales process efficiency and commercial performance.
• Ensure tight alignment between Sales, Marketing, Recruitment, and Operations to support consistent demand generation, conversion, delivery readiness, and client growth.

Key Initiatives Under the Head of Sales Ownership

The Head of Sales owns outcomes across:

• Outbound lead generation and continuous experimentation.
• Funnel conversion and pipeline optimization.
• AI SDR workflows, including lead response and follow-up automation.
• Trigger-based outreach driven by buying signals such as new hires, funding, and hiring gaps.
• Referral program development.
• Sales calls.
• Reactivation of former clients and lost opportunities.
• Sales knowledge systems and documentation, with Notion serving as the source of truth.

Execution may be delegated — ownership is not.

Required Competencies

• Strong B2B service sales leadership experience, ideally in IT staffing, recruitment, or tech services.
• Proven ability to build repeatable outbound and multi-channel lead generation systems.
• Strong bias toward action, experimentation, iteration, and continuous improvement.
• Strong systems thinking, with the ability to design around funnels, buying signals, workflows, and operational constraints.
• Understands sales as an integrated operating system rather than a set of isolated activities.
• Able to design commercial processes that are scalable, measurable, and repeatable.
• Uses data to challenge assumptions, improve decisions, and constructively raise performance standards.
• Able to operate both strategically and hands-on in a growing company environment.
• Proven ability to hire, coach, and scale a sales team with clear ownership and accountability.
• High standards of performance without resorting to micromanagement.
• Able to challenge peers and the CEO constructively in pursuit of better commercial outcomes.
• Builds cross-functional trust through competence, clarity, and reliability.
• Comfortable with modern sales tooling, automations, and AI-enabled systems.
• May not personally execute every workflow, but is deeply literate in modern sales systems and demanding in outcomes.

Strong advantage

• Strong practical fluency in using LLMs such as ChatGPT, Claude, and Gemini to improve sales workflows, messaging, research, and process design.

Cultural Fit

• Ownership and accountability.
• Proactive, self-directed working style.
• Builder mindset.
• Comfort with high accountability and growth pressure.
• Honest, direct, and constructive communication.
• Collaborative, low-ego approach across functions.