Jobs at Djinni

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

We are looking for a strategic, hands-on, and data-driven TA Operations & Automatization Lead to design, build, and scale an enterprise-grade recruitment technology ecosystem. In this role, you will transform our Talent Acquisition function into a high-velocity, precision-focused engine by streamlining workflows, driving AI and low-code automations, ensuring strict regulatory compliance, and delivering actionable analytics to key business stakeholders.

Responsibilities

• Direct, lead, and oversee the TA Ops team (ATS Admin, Automation & AI Specialist, Operations Specialist, Talent Analytics Specialist), setting clear performance standards, KPIs, and daily execution priorities.
• Define the long-term architecture and 12-month tech stack roadmap, prioritizing technical initiatives for ATS optimization, API integrations, and low-code/no-code automated workflows.
• Lead the development of end-to-end recruitment analytics, guiding the team to build C-level dashboards (Tableau/Power BI/Looker) and converting data into strategic business insights.
• Ensure maximum data integrity (99%) across all talent systems and verify that automation projects deliver measurable time savings (FTE-hours saved).
• Establish and control compliance governance across international hiring hubs (FCA, CySEC, ASIC), taking full ownership of regulatory risk escalation, process auditing, and audit readiness.
• Streamline recruiter onboarding and standard operating procedures (SOPs), auditing process adoption to maintain a high compliance rate (95%).
• Serve as the primary liaison representing TA Operations across cross-functional partnerships with the Head of Global TA, Head of People Data & Transformation, Legal, Compliance, and IT.

• Drive continuous team development, mentorship, and growth through regular 1-on-1s, performance evaluations, and structured learning plans.

   

Requirements

• At least 3–5 years of experience in TA Operations, HR Tech, or Recruitment Analytics within an international environment, including 2+ years in a leadership role (Lead or Manager).
• Proven track record of directly managing multi-disciplinary teams across analytics, system administration, and automation.
• Deep expertise in Enterprise ATS/CRM architecture (Greenhouse, Workday, SmartRecruiters) and experience setting up API, webhook, and system integrations.
• Practical experience in selecting, piloting, and implementing AI recruitment technologies (e.g., AI screening, automated sourcing, predictive analytics).
• Strong background in recruitment analytics, funnel metrics, and data visualization tools (Tableau, Power BI, Looker).
• Upper-Intermediate (or higher) level of English for effective cross-functional and global stakeholder management.
• Strong leadership skills with proficiency in Agile/Kanban methodologies and resource allocation.

• Experience with process engineering frameworks (BPMN, Value Stream Mapping) is a strong plus.

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine;
• Qualified assistance and support for Ukrainian private entrepreneurs;
• 10 paid sick leave days per year;
• 20 paid vacation days per year;
• Public holidays according to current Ukrainian legislation;
• Medical insurance for employees;
• Compensation for professional education and learning English;
• Compensation for a sports subscription or sports equipment.

We are looking for a strategic, hands-on, and data-driven Performance & Talent Strategy Lead to build and scale our performance evaluation and career development ecosystem from scratch.   
Your main mission: Build a clear, fair, and transparent evaluation and career growth system across the company—ensuring top performers receive differentiated rewards and every employee has a well-defined path for advancement.

Responsibilities

- Design and implement a clear, structured Performance Review process, 360° feedback, and goal-tracking methodology from scratch. 
- Lead vendor evaluation, contracting, configuration, and ongoing administration of the new performance management tool. 
- Monitor workflow adoption to ensure HRBPs and managers execute reviews on time and adhere to established standards. 
- Establish calibration guidelines, resolve evaluation disputes. 
- Build and digitize transparent career tracks, job levels, and competency matrices so every employee understands their growth opportunities. 
- Act as the primary owner of the talent pipeline—managing HiPo dashboards, tracking PDP completion, and preventing high-potential employees from feeling "stuck". 
- Oversee internal mobility, navigate cross-team talent transfers smoothly, and build succession planning models. 
- Digitize review outputs into actionable executive dashboards to inform strategic decision-making. 
- Hire, mentor, and lead a dedicated 2-person team (Performance Process Specialist and Career & Promotion Specialist) as the function scales.

Requirements

- 2–3+ years of experience launching and managing performance evaluation cycles (KPI/OKR, 360° feedback, calibration).   
- Practical experience in selecting, configuring, and automating Performance Management Systems.   
- Ability to design job maps, grading systems, competency matrices, and clear promotion criteria for both Tech and Non-Tech roles.   
- Solid understanding of HiPo identification, Career Pathing, 9-Box Grid, and succession planning for key positions.   
- Strong analytical mindset to digitize performance data, create executive dashboards, and drive objective, data-backed decisions.   
- Upper-Intermediate (B2+) level of English for effective communication across global teams.   
- Basic knowledge of evaluation ethics and data privacy standards (GDPR).

We Offer

- 10 paid sick leave days per year;
- 20 paid vacation days per year;
- Public holidays as per the company’s approved Public holiday list
- Medical insurance
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)

About the role

As our System Administrator / DevOps, you keep our IT backbone strong and reliable. Your work shapes the environments where we develop, test, and deploy our own ERP, and you make sure our servers, networks, and backups are always ready for action. Your expertise keeps our data secure and our systems running, so our teams can focus on building and supporting unmanned aerial systems.

We rely on you to spot and solve issues before they become problems, automate our ERP deployments, and safeguard our information. The team counts on your steady hand and clear thinking to keep our infrastructure healthy and resilient.

What you will do

• Maintain and administer computer servers, networks, and workstations, updating configurations as needed.
• Run regular data backups and disaster recovery tests to confirm we can restore systems when needed.
• Set up and manage monitoring, logging, and alerting for company services, and respond promptly to incidents.
• Apply security updates and maintain information security controls across servers, workstations, and cloud services.
• Build, run, and maintain the development, test, and production environments for our in-house ERP system.
• Automate the build and deployment process of our ERP to streamline and reduce manual work.
• Diagnose, troubleshoot, and resolve hardware, software, or network issues, replacing defective components as needed.
• Document infrastructure, configurations, and recovery procedures so the team always has up-to-date references.
• Coordinate and implement network security measures to protect our data and systems.

What success looks like

• Servers and network are available and reliable, meeting agreed service levels.
• Backups run on schedule and are regularly tested for successful restores.
• Security updates are applied within the agreed window, keeping vulnerabilities closed.
• ERP releases are deployed automatically and consistently across environments.

What you bring

• You have a bachelor’s degree or an equivalent qualification in a relevant field.
• At least two to four years of experience working with servers, networks, and IT infrastructure.
• You are comfortable reading system and network configurations and using both administrative and troubleshooting tools.
• Hands-on experience with operating systems (Linux and/or Windows), virtualization, and cloud-based management software.
• You know how to automate deployments using configuration management or scripting tools.
• Experience setting up and using monitoring, logging, and alerting tools.
• You can apply security updates and harden systems following best practices.
• Clear communication skills, both written and spoken, for documenting and sharing procedures.

Nice to have

• Experience building or supporting ERP systems or similar business applications.
• Background in network engineering or managing cloud-based security tools.
• Work in environments where automation and documentation are central to operations.

About the role

As our Budget & Resources Analyst (FP&A), you help us make smart decisions by turning financial data into clear, actionable insight. You work closely with our leadership and department heads to shape budgets, analyze performance, and keep our resources aligned with our business goals. Your work keeps our projects on track and our teams confident in the numbers behind every decision.

In this role, you are the person our leaders count on to make sense of the details, flag issues, and recommend practical solutions. Your analysis supports everything from daily spending to long-term planning, helping us deliver the technology and training that drive our business forward.

What you will do

• Build and update annual budgets and financial forecasts in collaboration with department managers.
• Track financial performance by comparing actual results to budgets and forecasts, and highlight key variances.
• Prepare concise, clear reports and presentations for our CFO, Comptroller, and other leaders.
• Analyze monthly department budget and accounting reports to maintain effective expenditure controls.
• Advise managers on cost analysis, fiscal allocation, and budget preparation based on your findings.
• Review and validate budget estimates for accuracy and compliance with company policies and procedures.
• Summarize budget requests and make recommendations for approval or adjustment.
• Consult with teams to adjust budgets as projects and priorities evolve.
• Direct the preparation of special or regular budget reports and interpret financial directives for teams.

What success looks like

• Budgets and forecasts are delivered on time and are accurate enough to support confident planning.
• Financial variances are explained promptly, with clear, practical recommendations for action.
• Leaders receive reliable, well-organized analysis that supports sound decision making.
• Departments feel supported and informed when adjusting plans or resources.

What you bring

• Bachelor’s degree or equivalent qualification in finance, accounting, business, or a related field.
• At least two to four years of experience in financial planning, budgeting, or performance analysis roles.
• You are comfortable working with accounting records, financial statements, and budget reports.
• Skilled at using spreadsheet, accounting, and financial analysis software to organize and analyze data.
• Confident reading and interpreting financial policies, procedures, and budget directives.
• Strong analytical skills—you spot trends, solve problems, and communicate findings clearly.
• You are effective working with others, especially when explaining complex information or discussing budget changes.
• Organized and able to manage multiple priorities and deadlines with attention to detail.

Nice to have

• Experience working with enterprise resource planning (ERP) or business intelligence software.
• Background in a technology, engineering, or manufacturing environment.
• Familiarity with cost-benefit analysis or program financial evaluation.

About the role

As our Human Capital Operations Manager, you keep our people processes running smoothly and legally. Your work is critical to our team’s ability to attract, support, and retain the talent we need to design, build, and support advanced unmanned aerial systems. You coordinate HR activities and guide your team so everyone has the right information, the right support, and a clear path forward.

We rely on you to bring order and insight to our HR operations, from recordkeeping to reporting. Your leadership ensures that our personnel administration is complete, compliant, and ready to support our company’s growth.
 

What you will do

• Oversee personnel administration, maintaining accurate and compliant employee records.
• Direct the daily work of HR team members, including talent acquisition, training, and travel management specialists.
• Coordinate HR processes such as hiring, onboarding, compensation, and employee relations.
• Prepare and deliver HR reports and data to company leadership on schedule.
• Interpret and apply labor law requirements to all HR procedures and policies.
• Represent the company at personnel-related hearings and investigations.
• Mediate and resolve workplace conflicts, providing guidance on disciplinary procedures and contract interpretation.
• Analyze and update compensation and benefits programs to stay competitive and compliant.
• Conduct or oversee new employee orientation to support positive integration into our company culture.
   

What success looks like

• All personnel records are up-to-date, accurate, and meet legal and company standards.
• HR processes, including recruitment and onboarding, run smoothly and on schedule.
• HR reports are complete, insightful, and delivered to leadership on time.
• Employee issues and disputes are resolved fairly and efficiently, with clear documentation.
   

What you bring

• A bachelor’s degree or equivalent qualification.
• Several years of experience managing HR operations or personnel administration.
• Confidence reading and applying labor laws and HR policies in daily work.
• Comfort coordinating and supervising a team of HR specialists.
• Experience preparing HR reports and analyzing HR data.
• Skill handling sensitive staffing issues, including conflict resolution and disciplinary procedures.
• Ability to use HR, database, and reporting software, as well as spreadsheets and office suites.
• Clear written and spoken English, with strong communication skills for working across teams.
   

Nice to have

• Experience in a technical or engineering company, especially supporting production or R&D teams.
• Familiarity with enterprise resource planning (ERP) or compliance software in a growing business.
• Background in employee training and development programs.

Join the senior team behind the Billease Android app — a Kotlin & Jetpack Compose fintech product that millions rely on for payments, credit, and secure account access. You'll own features end-to-end, raise the engineering bar alongside other senior developers, and help keep a fintech-grade codebase fast, secure, and a pleasure to work in.

 

What you'll do

• Own features end-to-end — from the networking and data layers through to pixel-accurate Jetpack Compose UI, verified in production.
• Help uphold and evolve the architecture: a clean, layered flow (data → domain → presentation), clear module boundaries, and reactive single-source-of-truth state.
• Raise the bar through rigorous code review, shared standards, and mentoring — contributing to a strong senior team, not working in isolation.
• Keep the app crash-resilient, performant, and secure — careful recomposition, disciplined null-safety, and sensitive data encrypted at rest.
• Investigate and drive production issues to root cause, then ship the fix and the regression guard.
• Help shape conventions, module design, and technical direction together with the team as the product scales.
  
  What we're looking for
  These are the bar for the role — a strong senior should meet essentially all of them, with real depth (not just exposure) in the core engineering areas.
   
  • 7+ years of professional Android development, including meaningful time in a senior or lead role owning architecture and technical decisions — not just closing tickets.
  • Expert-level Kotlin — structured concurrency with coroutines, Flow / StateFlow, strict null-safety, and a feel for clean, stable public API design.
  • Deep production Jetpack Compose: state hoisting, recomposition and performance tuning, custom layouts, and type-safe Compose Navigation at scale.
  • Command of MVVM / clean architecture and DI (Hilt/Dagger) — able to shape and uphold layering and patterns across a large codebase, not just follow them.
  • Fluent in a multi-module Gradle codebase and a disciplined Git / MR-based workflow with thorough reviews.
  • Solid REST networking (Ktor/Retrofit) and JSON serialization, local persistence (Room), and a proven security-first instinct for auth, sessions, and data at rest.
  • Fluent working from Figma — reading designs, specs, and a design-token system, and turning them into faithful, reusable Compose components in close partnership with designers.
  • Effective, judgment-driven use of AI coding tools (e.g. Claude Code, Copilot) — using them to move faster while critically reviewing and validating everything they produce to a senior's standard.
    
    The way you show up
     
    • Actively drive technical and feature discussions — asking sharp questions, weighing trade-offs, and helping the team land on the right approach.
    • Lead the charge when it counts: investigate and triage production issues, trace root causes, and drive them to resolution.
    • Take ownership end-to-end — you plan before you build, flag risks early, and see work through to verified-in-production.
    • Collaborate well in a cross-functional, fast-moving team and are comfortable with ambiguity.
      
      Nice to have
       
      • Fintech or payments experience at scale — with a security-first mindset.
      • Hands-on with data-at-rest encryption (Keystore / Tink), auth/session handling, biometrics, or KYC / liveness flows.
      • Feature-flagged delivery, analytics instrumentation, and crash monitoring.
      • Static analysis and quality gates (detekt / ktlint) and E2E UI testing.
      • Experience migrating legacy XML/Fragment screens to Compose, and contributing to a shared design system.
        
        What you'll work with
        Language & UI
        - Kotlin
        - Jetpack Compose
        - Compose Navigation
        - Coroutines + Flow
        - Figma / Design tokens
        
        Architecture & data
        - MVVM / Clean
        - Hilt
        - Ktor
        - kotlinx.serialization
        - Room
        - Multi-module Gradle
        
        Quality & security
        - JUnit + MockK
        - detekt
        - Keystore / encryption
        - Feature flags
        - AI-assisted dev

Full-time
Salary: $1000—$1,500/month, reviewed after 3 months based on delivery

Position is for recent university graduates majored in Machine Learning, Mathematics or related field.

Prior work experience is not required, but deep understanding of machine learning and mathematics under the bonnet is.
 

About CubicMind AI
CubicMind AI Ltd is a UK deep tech startup building a small plug-in device that operates any computer like a person: it reads the screen, listens to the user, and clicks and types to complete tasks. Everything runs on the device itself, with no cloud.

cubicmind-ai.com

We design our own models rather than wrapping someone else’s. That includes transformer and non-transformer architectures, built around what runs fast on edge hardware, and sometimes trained from scratch.

About the role
You will work on designing, training and optimising the models that power the device: screen understanding, action prediction and efficient on-chip inference.

This is research-heavy engineering. You will work on model architecture, training runs, attention and memory bottlenecks, low-bit compression, and getting models to run correctly on real hardware.
 

What you will do
— Design and implement new model architectures in PyTorch, both transformer-based and beyond
— Train models, sometimes from scratch, and run experiments to compare architectures
— Build training and evaluation pipelines on screen-understanding and computer-control data
— Profile latency, memory use and KV-cache behaviour on long, high-resolution screen inputs
— Compress models for edge chips using quantisation (INT8/INT4), pruning and distillation
— Export models to low-level runtimes and fix unsupported operators
— Work with our C++ team to get models running efficiently on the device

 

Requirements

— Architectural understanding of Transformers and Attention: for example you understand the mathematical and operational differences between MHA, MQA, GQA, FlashAttention, and linear attention variants; 

— Low-level PyTorch fluency: writing custom PyTorch modules, vectorised tensor operations, e.g. knowing how to do ML

— Experience with model training & convergence: stability tricks, learning rate schedules, gradient clipping, mixed-precision training (BF16/FP16), and diagnosing loss spikes or exploding/vanishing gradients.

— Mathematical foundation: comfortable with high-dimensional linear algebra, matrix calculus, multivariable optimization, and probability theory.

— Understanding what model compression is: Post-Training Quantization  vs Quantization-Aware Training, outlier activations, etc

— Сommit full-time

 

Nice to have
— Experience with vision transformers or vision-language models
— Interest in non-transformer architectures (state-space models, linear attention, recurrent designs)
— Experience exporting to ONNX, TensorRT, OpenVINO or NPU toolchains
— Basic C++, enough to read inference code

 

What we offer
— Real ownership of the core models in a hardware product built from the ground up
— Work directly with the founder, with no bureaucracy
— $1000—$1,500/month depending on experience, reviewed after 3 months based on results
— Fully remote, judged on results, not hours logged. Flexible schedule

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to protect our financial flows and optimize payment health in real time. You’ll help us minimize fraud exposure and operational friction by owning end-to-end payment processing analysis, deposit/withdrawal risk decisions, and transaction monitoring.

What you’ll drive:

Risk Analysis & Transactional Decision-Making

• Analyze full transactional flows across deposits, withdrawals, and payment histories to spot anomalies, suspicious behavior, and operational errors.
• Review high-value and high-risk transactions in real time, making firm, evidence-based approve/decline decisions to control financial exposure.

• Identify payment fraud indicators, potential chargeback risks, payment method abuse, and mismatches between deposit sources and withdrawal destinations.

   

Operational Execution & Case Management

• Investigate complex payment cases involving failed, pending, unusual, or declined transactions across various payment methods.
• Manage multiple urgent cases simultaneously, using risk severity and potential financial impact to set priorities.

• Maintain clear, structured, and audit-ready documentation for all reviewed cases, decisions, and risk actions.

   

System Optimization & Feedback

• Distinguish root causes quickly among genuine payment fraud, platform configuration gaps, gateway technical failures, or provider-side issues.
• Identify operational friction, missing rules, or system logic gaps and submit structured feedback to improve risk tool setups.

• Respond immediately to operational spikes and risk incidents without sacrificing accuracy or thoroughness.

   

Stakeholder & Cross-Team Collaboration

• Communicate transactional findings, decisions, and necessary interventions clearly to Finance, Support, Tech, and Fraud teams.

• Follow cases through to full resolution, taking clear ownership and escalating complex scenarios promptly when higher authorization is required.

   

What makes you a GR8 fit:

Must-have:

• 1+ years of hands-on experience in payment operations, transaction monitoring, billing, fraud prevention, or risk operations (FinTech/iGaming/E-commerce).
• Practical knowledge of transactional risk analysis, deposit/withdrawal flows, transaction statuses, and chargeback exposure.
• Proven experience working with alert-based risk consoles, analytical tools, or payment back-office systems in high-volume environments.
• Strong ability to multitask and prioritize urgent, high-value alerts based on financial impact.
• Decisive judgment with the confidence to execute fast, high-stakes decisions under pressure.
• Clear cross-team communication skills to explain complex risk rationale concisely.
• Upper-Intermediate English level for clear, structured cross-team communication and audit documentation.

• Readiness to work in a rotating shift schedule, including night shifts.

   

Nice-to-have:

• Experience working with alternative payment methods (APMs) and crypto payment rails across different regions.
• Understanding of basic SQL or advanced Excel/data tools for quick pattern searching.

• Prior experience dealing with payment service providers (PSPs) and acquiring banks directly.

   

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
 

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We're building a new iGaming brand focused on the LATAM market with strong financial backing, experienced industry leadership, and ambitious growth plans.

This is a unique opportunity to join at an early stage and take ownership of one of the company's key business directions. We're looking for a business-minded leader who can combine strategic thinking with hands-on execution and build a high-performing operation from the ground up.

Responsibilities

• Define and execute the business strategy for the LATAM region.
• Take full ownership of business growth, operational performance, and market expansion.
• Build, lead, and scale cross-functional teams across multiple business areas.
• Drive commercial performance and achieve ambitious revenue targets.
• Oversee Affiliate, CRM, Product, Marketing, Operations, VIP, Payments, and Customer Support in collaboration with department heads.
• Analyze key business metrics including FTD, Deposits, GGR, NGR, Retention, ROI, CPA, LTV, and profitability.
• Develop partnerships with key affiliates, service providers, and strategic partners across LATAM.
• Identify new growth opportunities and optimize business performance through data-driven decision-making.
• Collaborate closely with founders and executive leadership on long-term strategy and company development.
• Build scalable processes and maintain high operational standards as the business grows.

Requirements

• 5+ years of experience in the iGaming industry.
• Proven experience in senior leadership positions such as COO, General Manager, Country Manager, Head of Operations, Head of Growth, or similar.
• Strong understanding of the LATAM online casino market.
• Experience launching or scaling casino operations in LATAM.
• Deep knowledge of Affiliate Marketing, CRM, Product, VIP, Retention, and commercial operations.
• Strong analytical mindset with experience managing business performance through KPIs.
• Experience building and leading international teams.
• Excellent communication and leadership skills.
• Fluent English.
• Spanish or Portuguese would be a strong advantage.

Nice to Have

• Experience launching new casino brands from scratch.
• Existing network of partners within the LATAM iGaming market.
• Experience managing multi-million marketing budgets.
• Strong understanding of licensing, compliance, and payment solutions for LATAM.

We Offer

• Opportunity to become one of the key decision-makers in a fast-growing international company.
• High level of autonomy with real influence on business strategy.
• Remote-first environment with flexible working hours.
• Competitive fixed salary with an attractive performance-based bonus.
• Long-term career growth within an expanding international business.
• The opportunity to build and scale a business almost as your own.

Head of Acquisition | iGaming | Canada, Australia & New Zealand

We are launching a new iGaming project focused on Canada, Australia and New Zealand. We are looking for a Head of Acquisition to shape and lead the player acquisition strategy across these markets.

What you’ll do:
• Develop the acquisition strategy for Canada, Australia and New Zealand.
• Build and scale acquisition channels, with a strong focus on affiliate partnerships.
• Source and develop relationships with affiliates, SEO partners, media owners and traffic providers.
• Negotiate and manage CPA, Revenue Share and hybrid commercial models.
• Identify opportunities to improve acquisition efficiency, traffic quality and conversion.
• Work with marketing and product teams to support growth in each market.
• Monitor channel performance and use data to guide investment and optimization decisions.

What we’re looking for:
• Strong player acquisition experience in iGaming.
• Knowledge of Tier 1 markets, especially Canada, Australia and New Zealand.
• Experience growing affiliate acquisition and working with external traffic partners.
• Understanding of CPA, Revenue Share and hybrid models.
• A data-driven approach to evaluating acquisition performance.
• Experience creating and scaling acquisition strategies in a new or growing business.

If you have led iGaming acquisition and know how to grow in these markets, we’d be happy to connect.

VitaUp is building a category-leading supplements brand across Amazon US & EU.

We compete in one of the most complex and competitive categories on Amazon — health & wellness — alongside brands like NOW, Pure Encapsulations, and Nature Made. We already have proven products, strong unit economics, and an established operational foundation. Our next stage is aggressive scaling.

We are looking for a Head of Amazon Growth — a commercially-minded operator, strategist, and leader who understands how to scale Amazon businesses in highly competitive supplement categories.

This role is closer to running a business unit than managing a marketplace account.

You will own Amazon growth end-to-end: category strategy, product launches, profitability, team leadership, operational scalability, and performance execution across US & EU marketplaces.

We are not looking for a coordinator or task manager. We are looking for someone who thinks like an owner, moves fast, understands the numbers behind growth, and knows how to build scalable systems and high-performing teams.

What You Will Own

You will be fully accountable for Amazon business performance:

• revenue growth
• profitability
• launch performance
• operational scalability
• market expansion

• category positioning

   

You will define how products compete, scale, and win within the health & supplements category.

Your responsibilities will include:

• Building and executing Amazon growth strategy across US & EU marketplaces
• Leading end-to-end product launches from market opportunity analysis to post-launch scaling
• Driving performance through data, experimentation, and operational excellence
• Owning P&L decisions and balancing aggressive growth with profitability
• Identifying new growth levers, category opportunities, and expansion potential
• Building scalable processes and operational infrastructure for long-term growth
• Managing forecasting, inventory planning, and supply coordination around growth cycles
• Leading and scaling a cross-functional Amazon team across PPC, design, content, analytics, influencer and affiliate functions
• Creating accountability systems, workflows, and performance standards across the team
• Working directly with founders on strategic growth decisions and long-term scaling initiatives

What We Are Looking For

Proven Amazon Scaling Experience

- You have 5+ years of hands-on Amazon experience with a strong track record of scaling brands or product portfolios.

- You have personally driven products from launch to significant monthly revenue and can clearly explain:

• what you scaled
• how you scaled it
• which levers created growth

• what challenges you solved

   

We are looking for operators, not coordinators.

Supplements / Health Category Expertise

You deeply understand:

• dietary supplements
• wellness products
• customer psychology in health categories
• competitive dynamics

• compliance-sensitive product positioning

   

Experience in supplements, nutraceuticals, wellness, sports nutrition, or adjacent regulated categories is highly preferred.

Strong Commercial & Analytical Thinking

You think like a business owner. You understand:

• profitability
• contribution margin
• TACOS / ACOS
• LTV
• inventory economics
• ranking mechanics
• conversion optimization
• launch velocity

• category strategy

   

You make decisions based on data, not assumptions.

Leadership & Team Management

• You have experience leading and developing cross-functional teams in fast-scaling environments.

• Ideally, you have managed teams of 10+ people across multiple business functions while remaining hands-on and operationally involved.

   

Ownership Mentality

• You are highly autonomous and proactive.
• You do not wait for instructions.
  You identify problems early, make decisions quickly, and create structure where needed.
• You are comfortable operating in high-growth environments where priorities evolve fast.

Compliance & Marketplace Understanding

You understand Amazon policies and the complexity of operating in regulated health categories.

Knowledge of:

• FDA/FTC compliance
• Amazon content policies
• supplement claims

• account health & compliance risks
  is a strong plus.

   

Tools & Platforms 

You are comfortable working with:

• Seller Central
• Brand Analytics
• Helium10
• DataDive
• Sellerboard
• Amazon PPC ecosystems

• analytics and forecasting tools

   

What We Offer

• A key leadership role with direct influence on company growth and expansion strategy
• Full ownership over Amazon US & EU performance
• The opportunity to build and scale a high-growth supplement brand in a highly competitive category
• Direct collaboration with founders and visibility into strategic business decisions
• Freedom to build systems, processes, and scalable growth infrastructure
• Strong existing operational foundation and proven products already performing on the market
• Remote-first work environment with flexibility and high autonomy
• Competitive USD-based compensation with performance-driven upside

If you think like an owner, operate with data, and know how to scale Amazon brands in competitive health categories — we would love to speak with you.

Please send your CV along with examples of brands, listings, or Amazon businesses you have helped scale.

VitaUp is an international product company in the Health & Wellness industry, actively growing its e-commerce business across global markets. Our brands compete alongside established market leaders such as NOW, Pure Encapsulations, and Nature Made.

We are looking for a Supply Chain & Sourcing Specialist who will manage the import of dietary supplements into the US market — from supplier and customs compliance to on-time delivery into our warehouses and Amazon fulfillment network.

This is a Middle-level role — not a junior logistics-coordinator position. We need someone who understands the full mechanics of US supplement imports, not just tracks shipments.

What you'll do

• Manage end-to-end sourcing and import of dietary supplements — from supplier coordination to delivery at destination (3PL / Amazon FBA).
• Ensure compliance with US import requirements for supplements: FDA Prior Notice, FSVP, Facility Registration, and related documentation.
• Review HTS/HS code classification, duties, and landed-cost calculations.
• Coordinate with freight forwarders and customs brokers (sea and air) and manage the full documentation flow: purchase orders, invoices, packing lists, customs paperwork, COA.
• Work with suppliers on production timelines, quality control, and packaging/labeling specs (Supplement Facts panel).
• Monitor inventory levels and support forecasting and replenishment planning to avoid stockouts.
• Identify and address risks in the supply chain (delays, customs holds, quality issues) and propose solutions.
• Prepare regular reports on supply chain status and cost/efficiency metrics for management.

What we're looking for

• 3+ years of experience in supply chain, sourcing, or import operations, ideally with dietary supplements or another FDA-regulated product category.
• Solid understanding of US import processes: customs clearance, HTS classification, duties, and supplement-specific compliance (FDA Prior Notice, FSVP, Facility Registration).
• Experience working with freight forwarders, customs brokers, and 3PLs.
• Experience with Amazon (Seller/Vendor Central, FBA) is a strong advantage; experience with other marketplaces or purely B2B/wholesale supply chains is also welcome.
• Confident user of Excel/Google Sheets; experience with supply chain or inventory-planning tools is a plus.
• English — B2, sufficient for working with international suppliers and partners.
• Strong attention to detail, structured approach, and ability to manage multiple shipments/suppliers in parallel.

Nice to have

• Direct experience sourcing from China-based manufacturers (negotiation, QC checkpoints, COA review).
• Knowledge of supplement labeling regulations (Supplement Facts, FDA requirements).
• Experience with recognized US 3PLs (e.g., ShipBob, ShipMonk, ShipCalm).
• Understanding of Section 301 tariffs and duty-optimization strategies.

What we offer

• Competitive compensation, depending on experience.
• The opportunity to join an international product company in the Health & Wellness industry and gain Hands-on experience with US import compliance, e-commerce logistics, and marketplace operations
• Ownership of real supply chain decisions, not just operational execution.
• Opportunities for professional growth within an international, fast-scaling business.

This is an opportunity to build a communications function from the ground up, shape how our brands are perceived, and establish meaningful relationships with industry media, customers, and thought leaders.

You will turn customer success stories, industry expertise, and leadership insights into compelling communications that build credibility and increase our visibility across the US tree care industry.

You will work closely with the Marketing Director, COO, and Partnerships Manager, as well as collaborate with the Community Manager on ArboNation communications.

This is a hands-on role for someone who can develop a strategy and personally execute it, from researching media opportunities and pitching journalists to interviewing customers and preparing executive thought leadership.
 

Key Responsibilities

PR Strategy & Brand Positioning

• Develop and implement a communications strategy for ArboStar, ArboScale, and ArboNation, prioritizing the US market.
• Define key messages, target audiences, and positioning for each brand in collaboration with leadership and Marketing.
• Build an editorial calendar and establish an effective communications workflow, including content approvals and reporting.
   

Media Relations & Earned Media

• Research relevant US trade publications, journalists, podcasts, and speaking opportunities.
• Build and maintain relationships with media contacts and industry influencers.
• Develop tailored pitches, identify relevant story angles, and proactively pursue earned media coverage.
• Track outreach, follow-ups, responses, and opportunities through a shared media relations pipeline.
   

Content & Thought Leadership

• Interview customers, company leaders, and industry practitioners to uncover credible stories and insights.
• Write and edit customer case studies, executive articles, interview briefs, press materials, and other communications assets.
• Support executives with messaging and preparation for media interviews, podcasts, and industry events.
• Ensure that all public-facing communications are accurate, relevant, and aligned with brand positioning.
   

ArboNation Community Communications

• Collaborate with the Community Manager to support ArboNation's launch and audience development.
• Develop communication materials and targeted outreach campaigns to attract relevant industry professionals.
• Coordinate with the Partnerships Manager on joint initiatives and opportunities for industry collaboration.
   

Measurement & Reporting

• Monitor earned media coverage, outreach effectiveness, audience engagement, and relevant enquiries.
• Maintain a communications budget and recommend tools or subscriptions where justified.
• Provide regular reports on progress, results, spending, and upcoming opportunities.
• Use data and feedback to refine priorities and improve communications effectiveness.
   

Must-have qualifications

• Proven experience in PR, communications, or media relations targeting US audiences.
• Excellent English writing, editing, and interviewing skills.
• Hands-on experience researching media, developing pitches, and building journalist relationships.
• Ability to transform customer experiences and technical expertise into compelling, credible stories.
• Experience with executive communications and thought leadership.
• Understanding of earned, paid, sponsored, and owned media.
• Strong project management skills, including planning, budgeting, and performance reporting.
• Sound judgment regarding confidentiality, customer permissions, factual accuracy, and reputation management.
• Ability to work independently and deliver results without relying on a large supporting team.
• Experience using AI tools responsibly, with independent fact-checking and compliance with publisher requirements.
   

Nice to have

• Experience in B2B SaaS, arboriculture, landscaping, construction, equipment, or field services.
• Established relationships with US trade media.
• Experience supporting the launch or growth of a professional community or industry association.
• Experience preparing executives for podcasts, interviews, and industry events.
• Familiarity with content distribution, basic SEO, and web analytics.
• Spanish language skills to support ArboNation's bilingual audience.
   

What We Offer

• Fully remote work 
• Full-time schedule, Monday to Friday, 14:00 AM–22:00 PM 
• 10 paid vacation days.
• Competitive fixed salary.
• Opportunities to influence the communications strategy and direction of a growing company.

• Corporate English language training.