Jobs at Djinni

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
 

Required skills:

• Experience with Linux server operations and virtualization or network/security systems
• Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
• Experience working with Kubernetes and complementary services
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• High sense of ownership, reliability, and accountability
   

As a Technical Support Engineer – Tier 3, you will:

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups

24Hit is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Chornobyl Quest, Primatus and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Game UI/UX Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv.

   

Our ideal candidate:

• 1+ year of commercial experience in UI/UX design for mobile projects;
• Proficiency in Figma, Photoshop, and any vector editor (Illustrator / Affinity Designer / etc.);
• Experience working with generative AI tools (MidJourney, Sora, Imagen, Stable Diffusion, etc.);
• Ability to design UI for responsive layouts;

• Understanding of UX logic and player flow.

   

Nice to have:

• Basic skills in Unity;
• Understanding of UI implementation principles in game engines;

• Experience in multiple mobile game genres.

   

Key responsibilities:

• Creating sketches and user flows for UI;
• Researching and selecting visual references;
• Developing final UI art with responsiveness in mind;
• Optimizing graphics for mobile devices;

• Collaborating with game designers and programmers during integration.

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

   

Ready to create the next gaming hit? Apply now and join 24Hit! 🚀

For Kyiv and Kyiv Region only 

Johnson Controls is an International Company is a global leader in high-quality electronic security systems. We operate in Ukraine through our subcontractor in Kyiv, developing top-tier security solutions.

We’re looking for an experienced Middle DevOps engineer to join our team. 

Requirements & Qualifications

Requirements: 

• Strong Linux skills (networking, virtualization, tuning, debugging). 
• Good knowledge of programming languages such as Python and Go, writing code and scripts. 
• Experience with AWS/GCP cloud services. 
• Experience with infrastructure automation/configuration management using tools such as Terraform, Ansible, Puppet or equivalent. 
• Experience using docker. 
• Proficiency in documenting processes and monitoring performance metrics. 
• Good knowledge of best practices related to data encryption and cybersecurity. 
• Critical thinker and problem-solving skills. 
• Proficient verbal and written English communication skills. 

Nice to have:

• Experience with one or more build and deployment tools such as Jenkins, GitLab CI/CD. 
• Experience DB administration skills (MariaDB, Postgres, Redis). 
• Experience with Message processing tools (RabbitMQ, Kafka). 
• Experience with monitoring tools (Prometheus, Grafana, Zabbix). 
• C++/Java programming languages basic knowledge. 
• Knowledge of orchestration technologies such as Kubernetes, docker-compose etc. 

Responsibilities: 

• Design, configure and maintain CI/CD workflows using Python/Groovy/Bash. 
• Develop applications services. 
• Create an environment for applications running in Linux OS (using systemd, docker). 
• Support and design development infrastructure (docker-based dev environment, Virtual machines). 
• Hardware server's configuration and maintenance. 

We Offer: 

• Remote work 

• 8-hour workday 

• 20 paid vacation days + 8 paid sick days

• Medical insurance 

• Professional and supportive environment Responsibilities: 

• Design and develop web applications with a scalable architecture 

• Ensure high-quality, responsive, and maintainable code 

• Work closely with the engineering team to launch new features 

• Maintain code integrity and organization 

Johnson Controls is an international technology company and a global leader in smart buildings, electronic security systems, automation, and fire protection solutions.

We are expanding our engineering team and looking for an experienced Full Stack Developer who is passionate about scalable systems, clean architecture, and modern web technologies.

What You’ll Work On

Design and develop scalable web applications
Build and maintain RESTful APIs
Develop modern frontend interfaces using React/Redux
Work with databases and backend architecture
Improve system performance, maintainability, and security
Collaborate closely with international engineering teams
Participate in product improvements and technical decision-making

Required Skills & Experience

Backend

Strong commercial experience with PHP
Solid understanding of OOP principles
Experience building and supporting REST APIs
Good knowledge of MySQL / MariaDB

Frontend

Strong experience with:
JavaScript
HTML/CSS
React / Redux

Infrastructure & Environment

Good experience working with Linux environments
Understanding of server-side deployments and development workflows
Experience with Git and collaborative development processes

Nice to Have

Experience with Node.js
Experience with Go or Dart
Experience with Apache Thrift RPC
Experience with scalable architecture and high-load systems

What We Offer

Remote work
Stable long-term international project
Professional and supportive engineering environment
20 paid vacation days + 8 paid sick days
Medical insurance
Standard 8-hour workday
Opportunity to work on enterprise-grade products
Career growth and development opportunities inside an international company
Exposure to modern technologies and global engineering practices
 

A-Players is looking for an experienced Lead/Senior Product Manager to join our team and take full ownership of a new AI-powered product from day one.

You will be the first dedicated Product Manager on the project - which means you come in at the ground floor, shape the product vision, and build the roadmap from scratch. 

What makes this role different:

• Full product ownership from day one - you define the vision, not just execute it
• Early-stage opportunity: shape the product, the team, and the processes from scratch
• A fast-moving team with strong marketing expertise and internal funding - no dependency on external investors.

You will have the following tasks and challenges:

• Take full ownership of the product vision and translate it 
• Build and optimize the user flow and activation experience
• Collaborate closely with the marketing team to align product features with what's working in paid acquisition
• Analyze user behavior and dialogue semantics to identify patterns, segment cohorts, and drive retention
• Design and implement in-product monetization mechanics
• Expand the product feature set and evaluate new features based on marketing and user signals.

The key metrics you will influence are:

• Activation rate
• Retention rate
• User engagement
• LTV 
• ARPU
• Customer satisfaction.

What you need to join us:

• 3+ years of experience as a Product Manager
• Hands-on experience with AI products 
• Strong AI mindset - you use AI tools actively and know how to apply them in product work
• Experience with web products and web funnels at early stages
• Experience with subscription-based business models
• Excellent communication skills and ability to clearly articulate product decisions in the context of business goals
• English B2+.

What we offer:

• Exciting challenges and growth prospects together with an international company
• High decision-making speed and diverse projects
• Ultimate ownership of product business metrics
• Flexibility in approaches, no processes for the sake of processes
• Effective and friendly communication at any level
• Highly competitive compensation package that recognizes your expertise and experience level, Performance Review practice to exchange feedback and discuss terms of cooperation
• Flexible schedule, opportunity to work in a stylish and comfortable office or remotely
• Respect for work-life balance (holidays, sick days - of course)
• Bright corporate events and gifts for employees
• Additional medical insurance
• Compensation for specialized training and conference attendance
• Restaurant lunches at the company's expense for those working in the office, endless supplies of delicious food all year round.
  
  Are you looking for your next product challenge? Join our fast-growing team and help us build meaningful solutions at scale!

Explore Agency is a marketing agency that specializes in creating tailored, results-driven strategies for businesses looking to expand their digital presence. With a team of experienced professionals, we focus on innovative solutions that help brands connect with their target audience, increase engagement, and drive measurable growth. From SEO and content marketing to paid ads and social media management, we provide a comprehensive range of services to elevate your brand and achieve your business goals.

Now, we are looking for a Web Designer who will be working on our clients' website designs, ensuring they align with the client`s brand guidelines and look professional.

Responsibilities:

• Design website wireframes and full mockups in Figma, focusing on CRO and UX.
• Translate client goals and strategies into compelling visual concepts.
• Collaborate closely with developers to ensure a smooth handoff and implementation process.
• Create branding elements such as logos, color palettes, and style guides (light branding).
• Design engaging social media content (preferably static or minimal motion).
• Contribute to internal design needs for Explore’s own brand.

Requirements:

• 2+ years of experience in digital design or UI/UX (agency experience is a plus).
• A strong portfolio that demonstrates web design in Figma (a must-have).
• A keen eye for typography, layout, and modern design aesthetics.
• Understanding of responsive design, usability, and accessibility best practices.
• Ability to manage branding projects (logos, style guides) with clear direction.
• Comfortable designing visual content for social media platforms (Instagram, LinkedIn, etc.).
• Collaborative mindset, open to feedback, and able to take initiative when needed.

Nice-to-Have:

• Experience with motion design (Lottie, After Effects, Canva Video, etc.).
• Familiarity with WordPress or understanding of how designs are implemented in WordPress.
• Experience working in fast-paced, client-driven environments.

Why Work With Us:

• Be part of a lean, talented team that values strategy, design, and performance.
• Enjoy flexible hours, remote work, and opportunities for creative input.
• Work on meaningful projects that help real businesses grow.
• Potential for long-term collaboration and professional growth.

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.

About the client:
The company is on a mission to make the world’s industrial environments safer with technology solutions and to drive a paradigm shift in safety from reactive to proactive approaches to reduce the risk of industrial accidents. The team in Ukraine is developing the future of industrial safety based on machine learning, computer vision, and IoT.

About the role:
We are looking for a Senior Python Engineer to build high-throughput data pipelines and shared memory infrastructure.

Responsibilities:
— Develop and optimize the core Pipeline Engine (Python DAG orchestrator);
— Maintain shared memory pools (C library) and develop Python/Go bindings;
— Design and scale low-latency ZeroMQ IPC layers;
— Implement FlatBuffers for high-performance metadata serialization;
— Support and expand the ProcessorWrapper infrastructure.

Must-have:
— Senior-level Python expertise, including deep understanding of concurrency, multiprocessing, GIL behavior, and memory management;
— Experience building internal developer platforms or tooling for ML pipelines, robotics systems, or real-time inference platforms.
— Solid experience with Docker and containerized environments;
— Solid Linux fundamentals.

Nice to have:
— Basic understanding of CUDA, including IPC handle management, stream synchronization;
— Knowledge of C/C++/Go.

We offer:
— Good compensation;
— Benefit package;
— Strong team and career growth;
— Challenges every day!

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a Product Manager to join our team!

Requirements:

- 2+ years of experience as a Product Manager/Growth Product Manager;

- Experience managing acquisition and funnel products: registration → KYC → first deposit;

- Experience working with performance marketing teams and understanding traffic unit economics;

- Hands-on experience conducting A/B tests and making data-driven decisions;

- Experience working with web/mobile funnels, player onboarding, and CRM-triggered communications;

- Ability to independently formulate hypotheses and drive them to measurable results;

- Experience with analytics tools: Amplitude / Mixpanel / GA4 / Tableau / Power BI;

- Understanding of key product metrics: CR, CAC, CPA, LTV, ROI, retention rate, activation, GGR, NGR.

Soft Skills:

- Strong product thinking;

- High decision-making speed;

- Ability to work in conditions of uncertainty;

- Prioritization skills and focus on impact;

- Strong communication skills with marketing, analytics, development, and CRM teams;

- Data-driven approach;

- Proactiveness and independence.

Responsibilities:

- Own the user funnel from the first visit to the first deposit;

- Identify and eliminate conversion drop-off points at every stage of the funnel;

- Improve conversion rates between registration, KYC, and first deposit stages;

- Analyze the behavior of new users within the product;

- Build and prioritize the backlog based on data, tests, and user feedback;

- Develop and maintain acquisition metrics systems and dashboards;

- Launch A/B tests and evaluate their effectiveness;

- Work on onboarding, payments UX, and registration UX;

- Optimize the time-to-first-deposit metric;

- Collaborate closely with performance marketing, CRM, BI, and payments teams;

- Create product requirements for the development team;

- Synchronize product changes with marketing and communication campaigns;

- Improve the efficiency of acquisition channels through product enhancements;

- Improve the quality of acquired traffic;

- Influence CAC through conversion optimization.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

We are seeking a Senior DevOps Engineer with strong development experience in Go and Python to join our infrastructure team. In this role, you will lead and implement DevOps practices while leveraging your programming expertise to build automation tools, improve infrastructure, and enhance system reliability.

Key Responsibilities

• Design, implement, and manage our cloud infrastructure across multiple environments (all major clouds and self-hosted)
• Develop and maintain infrastructure as code using modern tooling and GitOps approaches
• Build kubernetes operators and custom solutions using Go and Python
• Lead CI/CD implementation and continuous improvement efforts
• Monitor system health, performance, and security using modern stacks and OpenTelemetry
• Design and implement scalable and resilient architecture solutions
• Collaborate with development teams to improve deployment workflows
• Troubleshoot and resolve complex infrastructure and application issues
• Establish best practices for infrastructure management and security
• Mentor junior team members on DevOps practices and technologies
   

Requirements

• 6+ years of experience in IT operations, systems engineering, or a similar role
• 3+ years of professional software development experience in Go and/or Python
• Strong experience with GitOps and infrastructure as code tools (ArgoCD, Flux, Terraform)
• Expertise in containerization technologies (Docker, Kubernetes)
• Deep knowledge of cloud platforms (AWS, GCP, or Azure)
• Experience designing and maintaining CI/CD pipelines (GitHub Actions or GitLab CI/Concourse)
• Proficiency with monitoring, logging, and observability tools and practices (Prometheus Stack and OTel)
• Strong Linux/Unix system administration skills
• Knowledge of networking concepts and security best practices
• Excellent problem-solving abilities and communication skills
   

Preferred Qualifications

• Experience with microservices architecture
• You can explain Kubernetes to your non-technical friends without making their eyes glaze over
• Knowledge of database administration (PostgreSQL, MongoDB, Redis)
• Experience with message brokers and event streaming platforms (Kafka, RabbitMQ)
• Familiarity with service mesh concepts (Envoy, Istio, Linkerd)
• Experience with GitOps workflows
• Contributions to open-source projects
• Your infrastructure diagrams are works of art (or at least comprehensible)
• Experience leading technical projects and mentoring other engineers
   

Team Culture

• Our infrastructure team handles more layers than a well-designed Kubernetes cluster
• We're like Git - always ready to commit to good ideas and branch out when needed
• "Move fast and fix things" is our motto (we're not breaking production on Fridays)

What we offer

• Innovative Product Company: Be part of a company with a long-term vision that values sustainable growth.
• High-Performing Team: Join a talented team that supports your professional growth and values your expertise.
• Career Growth: Opportunity to step up as a Backend Lead, leading projects and mentoring other team members.
• Impactful Work: Take ownership of projects that directly affect our users, product, and business strategy.
• Comprehensive Benefits: Enjoy medical insurance, sport compensation, and other perks that support your well-being.
• Flexible Work Arrangement: B2B contract with a US-based company, allowing for a remote-first setup that fits your lifestyle.

Hi there!
 

Softsich is a young and ambitious international product tech company that builds scalable B2B digital platforms. We operate in a dynamic, high-volume transactional environment where financial transparency and strategic thinking directly drive business growth.

We are looking for a Chief Financial Officer (CFO) who will take full ownership of the company’s financial function - from strategy and planning to execution and team development. This role is not just about reporting; it’s about partnering with the business, influencing key decisions, and building a financial system that scales alongside the product.

Your Responsibilities

• Define and execute the company’s financial strategy in line with business goals
• Build and manage budgeting and forecasting processes
• Oversee cash flow and ensure financial stability
• Own and manage P&L, analyze profitability across business units and initiatives
• Optimize costs and improve the efficiency of financial processes
• Build transparent and insightful management reporting for stakeholders
• Identify financial risks and implement internal controls and compliance frameworks
• Partner closely with the CEO and leadership team in strategic decision-making
• Lead, develop, and scale the finance team
• Contribute to key strategic initiatives (scaling, market expansion, business structure optimization)

What We’re Looking For
 

• 5+ years of experience in finance, including experience as Head of Finance / CFO or readiness to step into this role
• Experience in international digital or high-volume transactional businesses
• Strong understanding of financial planning, budgeting, and forecasting
• Proven experience working with P&L, cash flow, and unit economics
• Hands-on experience building and optimizing financial processes and systems
• Experience working with multi-jurisdictional structures and multiple currencies
• Solid understanding of financial risks, controls, and compliance
• Experience managing and developing finance teams
• Advanced Excel / Google Sheets skills; experience with BI or ERP systems is a plus
  Upper-Intermediate+ level of English

Nice to Have

• Experience in high-transactional or operationally complex businesses
• Background in fintech, SaaS, product, or digital environments
• Experience building finance functions from scratch or leading transformations
• Experience working with international payment systems
• Experience raising investments or working with investors
• Experience with financial automation and implementation of BI / ERP systems

What We Offer

• Flexible schedule, a comfortable office in Warsaw (relocation compensation if needed).
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

About Us
Scrambly is one of the fastest-growing adtech startups in the world, featured in the AppsFlyer Performance Index and Singular ROI Index in just 3.5 years.

We’re growing 250%+ YoY across revenue, team, product, and technology — fully bootstrapped and profitable.

We’re building the future of app discovery: a reward-powered alternative to the App Store and Google Play. Our loyalty-driven ecosystem connects millions of users with the world’s top apps and delivers unmatched, ROI-focused growth for mobile advertisers.

Our mission is to build a true alternative to traditional app stores — fueled by rewards and data — and create a new, performance-first growth engine for mobile app advertisers.
 

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.
 

Key Responsibilities

• Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses
• Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact
• Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
• Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines
• Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills
• Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction
• Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives
• Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions
• Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements
• Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QA) metrics
• Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
• Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members
• Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization.
   

Requirements

• English: Strong written communication skills (B2 or better)
• Flexibility to work in shifts, including weekends and holidays as required by business needs
• Effective time management skills
• Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
• Exceptional attention to detail and accuracy in all customer communications and documentation
• Reliable internet connection and appropriate home office setup for remote work

• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

   

Nice to Have

• At least 1 year of proven experience working in customer support
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Knowledge of basic troubleshooting methodologies and technical support fundamentals
• Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
• Experience working in international or multicultural teams.
   

What We Offer

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning
• Flexible, remote-friendly working environment
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time)
• 15 days of paid vacation
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave

The role

As a Senior AI Engineer for LLM Applications, you will own the LLM and information-retrieval layer of the Digital IP platform. You will turn raw patent documents — claims, descriptions, drawings, file wrappers, and prior art — into structured, queryable, decision-grade signal for inventors, the IP Council, product managers, and executives.

This is a high-leverage individual-contributor role on a small, senior team. You will partner closely with the Architecture Lead, with the IP Council, and with R&D leaders across Ingersoll Rand's business units. You will ship production systems — not prototypes — and your work will be visible at the executive level.
 

What you will do

• Design, build, and operate the LLM-driven services that power patent ingestion, classification (IPC/CPC), claim and entity extraction, semantic search, and prior-art retrieval across the Digital IP platform.
• Own the lifecycle of LLM applications on patent data: retrieval design, prompt and chain engineering, structured-output design, evaluation, and continuous improvement on top of managed LLMs.
• Build retrieval systems over Ingersoll Rand's internal corpus and external patent databases (USPTO, EPO, WIPO), including embedding strategy, vector indexes, and hybrid lexical/semantic search.
• Develop rigorous offline and online evaluation: gold sets co-curated with the IP Council, regression suites, hallucination and citation-faithfulness checks, and human-in-the-loop review workflows.
• Productionise LLM-driven systems end-to-end — retrieval indexes, prompt and chain wiring, serving, monitoring, latency and cost control — on Snowflake (Cortex, Snowpark).
• Translate ambiguous business questions from inventors, patent attorneys, and executives into well-scoped problems and shippable products.
• Contribute to the architectural direction of the Digital IP platform: data contracts, service interfaces, and reusable patterns that scale across business units.
• Raise the team's bar on evaluation rigour, documentation, and reproducibility, and mentor engineers and analysts who interact with the LLM stack.
   

What we are looking for

Required

• 5–8 years of professional software engineering experience, with the last 2+ years focused on shipping LLM-driven applications.
• At least one substantial LLM application that you took to production — RAG, agents, or LLM-driven workflows — and can speak to how you designed retrieval, prompts, evaluation, and post-launch monitoring.
• Strong working knowledge of information retrieval: embeddings, vector search, hybrid lexical+semantic approaches, and chunking strategy.
• Hands-on experience with Snowflake — Cortex, Snowpark, or building data and LLM workloads directly on the warehouse.
• Solid software engineering practice: clean Python, tests, version control, code review, and CI/CD.
• A disciplined approach to evaluation: gold sets, regression suites, hallucination and citation-faithfulness checks, and an instinct for measuring quality before shipping.
• Track record of working directly with non-engineering stakeholders — domain experts, analysts, or executives — and translating their needs into shipped systems.
• Excellent written and spoken English; ability to overlap several hours per day with Central European Time.

Strongly preferred

• Experience with structured information extraction at scale (entities, relations, attributes) from messy, multi-format corpora.
• Experience designing human-in-the-loop and annotation workflows with subject-matter experts.
• Familiarity with LLM application tooling — orchestration frameworks, observability, prompt/version management, cost and latency monitoring in production.

Nice to have

• Direct experience with patent or other long-form legal/technical documents: claim structure, IPC/CPC taxonomies, USPTO/EPO/WIPO data, or PATSTAT.
• Fine-tuning of LLMs or embedding models for domain-specific tasks, where the case for it was clear.
• Classical NLP or machine-learning background (training models, MLOps lifecycle).
• Background in mechanical, electrical, chemical, or industrial engineering — or any other domain that makes patent content feel familiar rather than foreign.
• Experience working in a regulated or IP-sensitive environment.

About the Role

We are looking for a highly skilled and strategic Senior DevSecOps Engineer to lead our security operations and infrastructure automation initiatives. In this role, you will bridge the gap between development, security, and operations, ensuring our on-premise environment remains secure, resilient, and efficient.
You will act as a subject matter expert, leveraging cutting-edge tools like CrowdStrike to automate threat detection and response, while maintaining robust perimeter security via Cloudflare.

Key Responsibilities
Implementation and automation of security tools in the CI/CD process (SAST, DAST, SCA).
Analysis of vulnerabilities in code, infrastructure and containers.
Development and configuration of security monitoring systems, incident response.
Monitoring and improving the security level of on-prem infrastructures.
Interaction with developers, DevOps and security teams to implement secure practices.
Active participation in the processes of IAM configuration, management of certificates, secrets and access policies.
Conducting internal security audits, participation in external (e.g. penetration) tests.

Requirements

Must-have:
Experience: 5+ years of experience in DevSecOps, Security Engineering, or a related field, with at least 2 years in a Senior role.
Tooling Expertise: Deep hands-on experience with the following specific tools:
Baremetal/on-premise infrastructure
Docker (Docker Swarm is a strong plus)
Gitlab CI 
CrowdStrike
Cloudflare
ELK.
SIEM Proficiency: Proven experience deploying and tuning SIEM solutions (e.g., Splunk, Elastic Security, Datadog, or similar).
Infrastructure: Strong background in managing on-premise infrastructure (physical servers, data centers, virtualization, networking).
Scripting: Proficiency in Python, Go, or Bash for automation and tooling.

Nice-to-have:
Experience with Kubernetes and such tools as Wiz.io and Torq.
Previous involvement in high-load, regulated, or 24/7 production environments (e.g., iGaming, FinTech, telecom or similar).

We offer
Fully remote work opportunity
Enhanced leave benefits:
20 days of paid vacation
5 paid days off
14 paid sick leaves
Company clubs & communities
Celebration gifts for personal milestones
Corporate online events, raffles & challenges
Corporate English program
Corporate yoga classes
Team-building activities
Coworking compensation
Training and development programs (internal & external).

About the Company and Product

We develop a legal product in the online betting and gambling industry for Asian markets. Our product ranks among the top 3 most recognizable brands in the countries where we operate. Our database contains millions of records, with hundreds of thousands of monthly active users.

Retention, monetization, and reactivation of such a large user base require a technological and data-driven approach.

Who We Are Looking For

• We are looking for a strong CRM Lead to join the CVM department, who will take full ownership of managing an established and fully functional CRM team.
• Our CRM team is not just about sending campaigns. It is a department where processes are structured according to user lifecycle stages. We have implemented a transparent grading system (from Junior to Senior), and the team works closely with the analytics department (including an ML unit), data enrichment through CDP, and complex cascading A/B tests.
• We are looking for a leader with strategic vision who can manage this expertise, act as a facilitator within the team, and drive global product metrics growth.

Responsibilities
Team Management
Setting goals, monitoring task execution, and allocating resources
Employee development, mentorship, and improving the professional maturity of the team
Strategy & Customer Journey Map (CJM)
Development and optimization of the global CRM communication strategy
Synchronizing lifecycle streams (Onboarding, Churn, Loyal) into a seamless Customer Journey Map
Performance Management
Monitoring key metrics across the entire funnel
(from STD, onboarding completion, and deliverability to LTV, GGR of the loyal segment, and reactivation conversion)
Designing and running A/B tests
Technical Infrastructure Development
Supervising integration of new channels and providers
Monitoring communication channel deliverability
Managing automation and data enrichment via CDP
Cross-Functional Collaboration
Close collaboration with the product team, analytics, and development teams
Initiating improvements to the admin panel, working on predictive models, and automating BI reporting
Budgeting & Unit Economics
Monitoring CRM budgets
Controlling target action costs (Cost per Went Online, Cost per Reactivation)
Calculating communication ROI

Candidate Requirements (Hard & Soft Skills)
 

Experience
3–5+ years of experience in CRM marketing working with databases of several million users
Leadership Experience
Proven experience managing a team
Ability to delegate tasks, estimate resources and timelines, and provide developmental feedback
Analytics & Metrics
Strong understanding of cohort analysis and unit economics
Experience working with metrics such as Churn Rate and ARPU
Ability to make decisions strictly based on data

Technical Expertise
Deep understanding of communication channels
Knowledge of deliverability principles and channel mechanics
(SMS, Push, In-App, Email, Call Center, etc.)
Experience working with CDP platforms and complex trigger chains
Strategic Thinking (Helicopter View)
Ability to see the big picture, identify risks, and design long-term testing and automation strategies
Maturity & Leadership
Ability to take responsibility for strategic decisions
Build a trust-based team environment
Act as a driver of innovation

What We Offer
Established Infrastructure
You will not be building from scratch. You will be managing an already well-established and high-performing CRM system and taking it to the next level.
Professional Team
Your team consists of Junior, Middle, and Senior specialists who are autonomous, capable of writing technical specifications for analysts, setting up complex flows, and clearly understanding their responsibilities.
Resources
Access to top industry tools, budgets for testing new hypotheses and channels, and strong support from the product and development teams to implement complex CRM infrastructure initiatives.