Jobs at Djinni

Місія ролі:
Забезпечити операційний кіберзахист AI-платформи та AI-сервісів: security monitoring, incident response, vulnerability management, IAM control, auditability, detection engineering і взаємодію з внутрішніми або зовнішніми SOC/IR-командами. Це роль, яка відповідає за те, щоб AI-рішення не були “чорною коробкою” з точки зору безпеки, логування, реагування та контролю.

Обов’язки:
- Налаштування security monitoring для AI-платформи;

- Визначення обов’язкових security logs для AI-сервісів, API, admin actions;
- Побудова detection rules та alerting;
- Управління vulnerability backlog;
- Контроль IAM, privileged access і audit logs;
- Підготовка incident response playbooks;
- Проведення security reviews перед production release;
- Взаємодія з DevOps, AppSec, PM і зовнішніми security-партнерами;
- Участь у прийманні vendor-рішень з точки зору operational security.

Вимоги:
- 4+ роки досвіду в SecOps, SOC, infrastructure security або security engineering; 
- Досвід роботи з SIEM/log management: Microsoft Sentinel, Splunk, Elastic, OpenSearch, Wazuh або аналоги;
- Практичний досвід incident response: triage, containment, escalation, post-incident review;
- Досвід vulnerability management: scanning, prioritization, remediation tracking; 
- Розуміння IAM, MFA, privileged access, RBAC, service accounts;
- Розуміння Linux hardening, network security, firewalling, TLS, VPN;
- Досвід створення security playbooks/runbooks;
- Вміння читати технічні логи та знаходити аномалії.

Буде перевагою:
- Досвід Kubernetes/container security;
- Досвід з MITRE ATT&CK, NIST, ISO 27001;
- Досвід у regulated або critical environments; 
- Досвід побудови detection rules для API, identity, infrastructure та application events;
- Досвід інтеграції security logging з DevOps/MLOps платформами;

- Досвід у GovTech.
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

Умови для цивільних:

-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.

As the business scales, FCE is strengthening its operations function to ensure efficient trade execution, reliable settlements, accurate reconciliations, and secure management of fiat and digital assets.
 

JOB OVERVIEW

We are looking for an Operations Analyst to support and manage day-to-day operational activities across our digital asset trading business.
 

The key objective of the role is to ensure the smooth end-to-end processing of OTC trades, payments, settlements, and digital asset transactions while maintaining operational accuracy, supporting liquidity management, and ensuring compliance with internal procedures and applicable regulatory requirements.
 

The ideal candidate has hands-on experience in operations within a crypto exchange, broker-dealer, or OTC trading environment and understands the operational specifics of fiat and virtual asset transactions.
 

KEY RESPONSIBILITIES

• Manage the end-to-end trade lifecycle, from obtaining and evaluating quotes from liquidity providers to trade execution with clients.
• Oversee trade settlements, monitor transaction statuses, and investigate and resolve settlement issues.
• Process and monitor client fiat and virtual asset deposits and withdrawals, identifying and resolving transaction exceptions.
• Maintain liquidity provider and counterparty configurations and prepare operational data for internal and regulatory reporting.
• Support the Finance Department with daily reconciliations, investigate discrepancies, and coordinate their resolution.
• Support liquidity management activities, including executing approved treasury transactions.
• Identify and escalate operational exceptions and unusual activity, support compliance reviews, and maintain accurate records in line with internal policies and regulatory requirements.
• Collaborate with Technology and Product teams to report system issues, test platform updates, and support the automation and improvement of operational processes.
• Act as the day-to-day operational point of contact for banking partners, custody providers, and liquidity providers.
• Ensure the accuracy, completeness, and timely processing of operational transactions and records.
   

QUALIFICATIONS & SKILLS

• At least 2 years of operations experience at a crypto exchange, broker-dealer, OTC desk, or a similar financial services company.
• Working knowledge of blockchain technology and virtual assets.
• Practical experience with trade settlement, payment operations, or transaction processing.
• Understanding of OTC and RFQ trading workflows, including quotes, spreads, slippage, basis points (bps), and fee calculations.
• Familiarity with digital asset custody solutions and wallet management platforms.
• Strong analytical skills and the ability to investigate discrepancies and resolve operational issues.
• High attention to detail, accuracy, and a structured approach to handling transactions and documentation.
• Ability to work cross-functionally with Finance, Compliance, Technology, and Product teams.
• Good communication and coordination skills when working with external counterparties and internal stakeholders.

• Languages: Native Russian or Ukrainian; English at B2–C1 level (Upper-Intermediate to Advanced), with the ability to communicate confidently in a professional environment.

  
  LANGUAGES & TEAM ENVIRONMENT

• FCE is an international team with colleagues from Arab countries, the Netherlands, the UK, Australia, Belarus, Ukraine, Kazakhstan, Georgia, and other countries. We communicate internally in both English and Russian, so fluency in Russian or Ukrainian at a native level and a strong command of English (B2–C1) are essential for effective collaboration with colleagues across different teams and locations.
   

WOULD BE A PLUS

• Experience working in a VARA-regulated environment in the UAE.
• Familiarity with regulatory reporting requirements and operational controls in the virtual asset industry.
• Experience with treasury operations, liquidity management, and fiat-to-crypto or crypto-to-fiat transactions.
• Experience working with banking partners, payment service providers, liquidity providers, and digital asset custodians.
• Knowledge of operational risk management and transaction monitoring procedures.
   

WORKING CONDITIONS & BENEFITS

1. Compensation: Competitive compensation based on experience.
2. Vacation: 20 working days per year.
3. Sick Leave: 10 days per year.
4. Days Off: 5 days per year.
5. Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries.

Job Title:

Principal Systems Infrastructure Engineer

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client is a B2B technology company looking for an experienced infrastructure engineer to support and improve its production environments.

This is a hands-on role for someone with strong Linux expertise who enjoys solving complex systems problems, automating operational work, and taking responsibility for service reliability. You will work closely with engineering colleagues to turn technical requirements into infrastructure that is secure, efficient, and straightforward to maintain.

About the Role:

You will manage Linux infrastructure across physical and virtual environments, supporting its full lifecycle - from initial setup and configuration to maintenance, troubleshooting, and recovery.

Alongside day-to-day operations, you will improve automation, strengthen security practices, and help the team make informed decisions about infrastructure design and deployment. The role requires practical engineering judgment, clear communication, and confidence working with changing priorities.

Key Responsibilities:

• Maintain and improve the availability, performance, and security of production Linux systems.
• Develop automation for infrastructure deployment, configuration, maintenance, and recovery.
• Investigate incidents and resolve issues involving servers, operating systems, connectivity, and storage.
• Manage virtualized and containerized environments, selecting configurations appropriate to operational requirements.
• Apply access controls, system hardening, and resource separation to support secure service delivery.
• Collaborate with engineering teams and external service providers on infrastructure changes and maintenance.
• Improve monitoring, technical documentation, and operational procedures.
• Participate in incident response and the team’s on-call rotation.

Required Competence and Skills:

• 8+ years of experience in infrastructure engineering, systems engineering, SRE, or similar roles.
• Strong experience administering Linux in production, including physical server environments.
• Ability to diagnose operating-system and infrastructure issues beyond the application layer.
• Experience using automation to manage multiple servers consistently.
• Proficiency in Python and practical experience with Terraform.
• Working knowledge of virtualization, containers, networking, and storage.
• Experience maintaining systems remotely and restoring service following failures.
• Understanding of infrastructure security, access management, and workload separation.
• Ability to own technical work from planning through implementation and ongoing support.
• Clear English communication and a collaborative approach to problem-solving.

Nice to Have:

• Experience supporting resource-intensive or performance-sensitive applications.
• Background in hosting, data centers, cloud infrastructure, or managed services.
• Familiarity with hardware selection, capacity planning, and performance optimization.
• Experience working across multiple infrastructure environments or service providers.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT specialties.

🤘Already, 6000+ graduates have landed their first IT jobs in just 4 months of training.

🌎 Successfully launched our business in Poland and Brazil and have plans to expand to other countries. As part of Mate, you'll also get exposure to Rist Labs, our cofounding studio building ethical, AI-powered B2C products.

We’re looking for a Head of Finance to become our CFO’s right hand. As our current CFO moves into a broader strategic role within the company, you’ll gradually take ownership of their day-to-day responsibilities and grow into leading the finance function. This is a business-facing finance role — you’ll influence planning, unit economics, forecasting, and strategic decisions, not just reporting.

Your qualities and skills that will be valued:

• 4+ years of overall experience in finance, including 1+ year of experience managing a team (3-5 people).

• Experience in FP&A (Financial Planning & Analysis) or as a Finance Business Partner.

• Strong background in budgeting, forecasting, management reporting, and financial planning.

• Advanced Excel skills and experience building financial models from scratch.

• English (Intermediate+) for regular collaboration with teams in Poland and Brazil.

• Strong business orientation and the ability to communicate effectively with different departments.

• High ownership, structured thinking, and a fast learning mindset.

• Comfortable operating in a fast-moving, high-growth environment where priorities evolve quickly.

• Ability to balance a controlling function with flexibility and collaboration.

Your additional advantages:

• Experience in a Big Four company (Audit, Management Consulting, or Advisory).

• ACCA certification.

• Experience in large product companies or international corporations.

• Experience working with business metrics and optimizing business processes.

• Negotiation skills.

Your responsibilities will include:

• Running management reporting process.

• Unit economics analysis.

• Building and maintaining financial forecasts.

• Participating in tax-related projects.

• Gradually taking over the majority of the CFO's functions.

• Working with full autonomy in managing financial processes.

• Identifying and solving business problems, and optimizing processes.

• Acting as a key contributor to business decision-making and influencing business metrics.

• Working with multiple geographies and business models.

We offer:

• Your voice matters — you won't just follow a plan, you'll help make it.

• A no-bullshit culture with 0% bureaucracy.

• A team that shares knowledge and isn't afraid to make mistakes.

• The top EdTech product in Ukraine.

• Competitive salary, regular reviews, Gig contract collaboration.

• Paid sick leave & 22 working days annual vacation.

• Self-development days for continuous learning.

• Personal crisis leave, arranged individually.

• Financial assistance in a medical emergency or if your home was damaged due to war.

• English courses and learning budget.

• Apple equipment.

• Pet-friendly office in central Kyiv with shelter.

• Company-paid lunches.

• Relocation bonus.

Recruitment process:

• Screening interview with HR.

• Test Assignment.

• Technical interview with CFO.

• Final interview with the CFO and CEO.

• Reference check.

• Job Offer.

We are looking for a Head of Electronics Department - a leader responsible for the organization and outcome of the company's electronic product development process: from the requirements of the technical specifications to a finished, stable product suitable for serial production and operation in combat conditions.
 

This role is about managing the engineering team, processes and quality of solutions, with a deep understanding of the specifics of electronic development at MilTech.
 

The Head of Electronics Department is responsible for the coordinated work and development of the team, which includes: circuit engineers, PCB development and tracing specialists, embedded developers.
 

Main tasks:
 

- Organization of the electronics development process in accordance with the requirements of the technical specifications: from the formation of architecture and technical solutions to the validation of the finished product.
- Management of the life cycle of the electronic part of the product: prototype → testing → refinement → serial product.
- Work planning, prioritization of tasks, control of deadlines and quality of execution.
- Ensuring effective interaction between circuit engineers, PCB engineers and embedded developers.
- Coordination with related departments: R&D, production, testing, service, combat readiness.
- Monitoring compliance of developments with production, operation and maintainability requirements.
- Analysis of technical risks and decision-making on their minimization.
- Implementation and improvement of development standards, documentation and internal processes.
- Team development: mentoring, competency assessment, development plan formation, improvement of technical culture.
- Formation of an environment of responsibility for the result, not only for the performance of tasks.

Our expectations: 
 

- Higher technical education (electronics, radio engineering, embedded systems or related areas).
- Experience in electronic development (hardware / embedded) and understanding of the full product development cycle.
- Experience in managing an engineering team or willingness to take on a leadership role.
- Understanding of processes: circuit design, PCB development and tracing, embedded development, electronics integration and testing.
- Ability to work with technical specifications, transform requirements into realistic technical solutions and plans.
- System thinking, responsibility, ability to make decisions under uncertainty.
- Strong communication skills and ability to work with different stakeholders.
- Experience in MilTech / Defense or related areas will be an advantage.

We offer: 
 

- Official employment from the first working day in accordance with the labor legislation of Ukraine: you can work calmly and be calm about vacation, sick leave and social contributions. Your present and future are protected.
- Competitive remuneration: a transparent system of reviews and tracking market dynamics allows us to maintain a fair level of remuneration.
- Career growth and professional development system: you can develop both horizontally and vertically in the structure. The company is interested in long-term cooperation and professional development of employees.
- Work in a dynamic team with advanced technologies: the company works in a cutting-edge field and our results tomorrow are ensured by our dynamics today.
- Medical insurance: our people are our value, so we invest in their physical and mental health. 100% compensation.
- English language improvement courses: regardless of your current level of English, you can improve or maintain your current level. 100% compensation.
- Relocation package for a safe and comfortable move to Kyiv: you will have a budget, a good realtor and support for moving from the HR team.
- Booking: the registration procedure works from the first working day.
- Office work format: a comfortable office with shelter and walking distance from the metro.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

• Build and develop CRM and retention strategies for casino products
• Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
• Create segmentation strategies and personalized communication flows
• Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
• Optimize communication funnels and player engagement strategies
• Collaborate with Product, VIP, BI, Content, and Dev teams
• Manage and mentor the CRM team
• Conduct 1:1 meetings, performance reviews, and team coaching
• Set KPIs and monitor team performance
• Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
• Work with automation and trigger-based campaigns
• Launch and optimize A/B tests
• Prepare technical tasks for BI and development teams
• Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of CRM experience in iGaming
• 1+ year of leadership or team management experience
• Strong understanding of player lifecycle and retention mechanics
• Experience working with Tier-1 / European GEOs
• Hands-on experience with CRM platforms and campaign management
• Strong analytical skills and understanding of CRM metrics
• Experience with multichannel communication strategies
• Ability to work in a fast-paced startup environment
• Strong communication and organizational skills
• English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Network Engineer to join us.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Key tasks:

• providing network equipment administration at multiple data centers;
• performing the routine and emergency maintenance works on network equipment;
• dealing with requests from external and internal clients;

• directly participating in internal projects (developing network, connecting new locations, implementing new equipment, automation).

   

Requirements:

• proficiency in LAN/WAN principles;
• strong understanding of dynamic network protocols (BGP/OSPF);
• understanding L2-networking: VLANs, xSTP family, LACP, Redundancy (LACP/VRRP/etc);
• ability to perform basic network troubleshooting;
• English level sufficient for reading technical documentation and communicating with customers (Intermediate at least);

• ability to learn, communication skills, willingness to take in and analyze large amounts of new information (mostly technical in English).

   

Will be a plus:

• experience with network equipment from Extreme, Juniper or Nokia;
• EVPN and/or MPLS knowledge;
• certifications from network equipment and software vendors;

• experience in telecom and/or datacenter networking.

   

What do we offer:

• work in a team of professionals at international level;
• mentor assistance, learning modern IT technologies;
• opportunity to practice and improve your English;
• сorporate English Program Compensation;
• comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
• excellent pay and all necessary equipment;
• remote work from Bratislava with the possibility to use our co-working space;
• relocation support to Slovakia;
• support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

About Us

We build innovative software solutions across fintech, real estate, healthcare, travel, hospitality, and AI. Our team leverages modern technologies to develop scalable products that solve real business problems.

We are looking for an SDR to identify potential clients, conduct outbound outreach, qualify prospects, and generate new business opportunities for our software development services.

Responsibilities

• Research target companies and decision-makers aligned with our ICP and services.
• Conduct personalized outbound outreach via email, LinkedIn, and other relevant channels.
• Manage follow-ups, qualify leads, and identify needs, projects, budgets, timelines, and decision-makers.
• Recommend relevant software development, IT outsourcing, or outstaffing services.
• Schedule qualified meetings and hand over opportunities to the sales team.
• Keep CRM data and prospect information accurate and up to date.
• Use AI tools, including Claude, for research, personalization, outreach, and daily sales tasks.
• Analyze outreach results and optimize messaging and follow-up strategies.
• Work with our existing AI-powered CRM database and add relevant new prospects.
• Collaborate with the sales team to improve lead quality and conversion.

Requirements

• 2+ years of experience as an SDR, BDR, or similar B2B sales role.
• Experience selling IT outsourcing, outstaffing, software development, or related B2B technology services.
• Proven cold outreach experience via email and LinkedIn.
• Strong understanding of B2B prospecting, qualification, and sales processes.
• Strong research and personalization skills.
• Experience with CRM systems and pipeline management.
• Hands-on experience with Claude and other AI sales tools.
• Strong communication, organization, responsiveness, and relationship-building skills.
• Proactive approach and high availability.
• English — Upper-Intermediate (B2+) or higher.

Nice to Have

• Experience selling software development, IT outsourcing, or outstaffing services
• Familiarity with sales engagement tools such as Instantly, Smartlead, or lemlist
• Experience with LinkedIn Sales Navigator or LinkedIn outreach automation tools
• Familiarity with lead enrichment and GTM automation tools such as Clay, n8n, Make, or Zapier
• Understanding of AI-powered software solutions and their business applications

What We Offer

• A custom AI-powered CRM with an existing company database and structured workflows.

• Access to the tools and resources needed for prospecting, campaign execution, and sales process management.

• An opportunity to shape GTM strategies, experiment with AI-driven workflows, and improve our business development processes.

• A dynamic environment working across fintech, blockchain, and AI.

• Flexible work arrangements with an emphasis on ownership, responsiveness, and results.

The Mobalytics mission is to create the ultimate gaming companion, providing powerful tools that enable all players to step up their game and be their best selves.

Over the past few years, we have gone from just servicing League of Legends players to empowering players of different genres through Teamfight Tactics, Diablo 4, Path of Exile 2, and many many more. Millions of players get game advice from Mobalytics every day, and now we want to be in their pocket too.

We're building the Mobalytics mobile app from the ground up, and we're looking for the engineer at its core. This is a hands-on, coder-first role: you'll write a large part of the app yourself and lead by example through your code, architecture and reviews. This isn't porting a website to a phone. It's building something players reach for between matches, in the queue and on the go.

Our Mobile Stack

• React Native with Expo (SDK, Expo Router, development builds)
• TypeScript everywhere
• EAS Build, EAS Submit and EAS Update for builds, store delivery and OTA updates
• GraphQL APIs backed by our Go microservices
• Mixpanel for product analytics

Your Responsibilities

• Build the app's foundation hands-on: architecture, navigation, state and data layer, offline behaviour, theming and a shared component library
• Write and ship features, and set the coding standards and patterns the rest of the squad follows
• Be the React Native reference for the team: review code and pair with React developers as they make the move to mobile
• Make the app feel native on both iOS and Android: performance, animations, gestures, haptics, push notifications and deep links
• Own the mobile release flow (signing, versioning, TestFlight and Play testing tracks, staged rollouts, OTA updates), together with our DevOps team, who handle CI/CD infrastructure
• Work with the Product and design team to decide what a phone does better than a desktop.
   

Your Technical Skill Set

• 5+ years of software engineering experience, with at least 3 years working mainly in React Native
• Shipped and maintained production React Native apps on both the App Store and Google Play. Please include store links in your application. Web React experience alone isn't enough for this role
• Solid React web background, enough to know where web habits break on mobile and to help others avoid those traps
• Hands-on experience with Expo: managed workflow and development builds, Expo Router, config plugins, and EAS Build, Submit and Update
• Strong TypeScript and modern React (Hooks, Suspense, performance profiling)
• Solid understanding of the React Native New Architecture (Fabric, TurboModules) and of when a native module is needed (Expo Modules API is a plus)
• Experience with Reanimated and Gesture Handler, and you care about 60 fps scrolling and smooth transitions
• Experience with GraphQL or REST data layers and caching (Apollo, TanStack Query or similar)
• Familiarity with mobile testing at different levels (Jest, React Native Testing Library, Detox or Maestro)
• Comfortable reading and debugging Swift/Kotlin and Xcode/Gradle builds when something breaks below the JavaScript layer
   

Your Personal Skill Set

• You'd rather open a PR than a slide deck, and you lead with working code
• You enjoy sharing what you know, and a good code review or pairing session is part of the job for you, not a distraction from it
• You want to do a job that means something, and to build things people love
• You speak up when the team is heading down the wrong path
• You are fluent in English. You'll work daily with global stakeholders and cross-functional team members in English.
   

Would be a plus

• Experience building an app from scratch (0 → 1) rather than only maintaining one
• Experience helping web developers move to React Native
• Experience with push notification strategy, in-app purchases or subscriptions
• Native iOS (Swift) or Android (Kotlin) development experience
• We don't care if you're ranked Bronze or Diamond, but familiarity with the games we support helps you understand what our players need
   

What we offer

• Real ownership: you'll shape a product from the very beginning, in a flat organization where good ideas win, not titles
• Fully Remote Job: we've been a remote company from day one
• Flexible working hours: apart from scheduled meetings, we don't have a set schedule or a required number of hours. Mobalytics is about results, not hours spent
• Salary paid in USD, wherever you are in the world
• 15 vacation days + 2 more weeks of company-wide vacation in Dec–Jan + 10 sick days

If you love games and want to build a mobile product for passionate communities of competitive gamers, this is the place for you.