Jobs

Meet the YozmaTech

YozmaTech isn’t just another tech company — we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family — you’ll feel right at home with us.
 

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.
 

Key Requirements:
🔹7+ years of proven technical customer-facing experience, including Technical Post-Sales roles such as CSE, TAM, Support Engineer, PS, or similar positions;
🔹Demonstrated expertise with Linux, Docker and Kubernetes;
🔹Hands-on experience with Cloud environments (AWS, Azure, GCP);
🔹Familiarity with DevOps/DevSecOps methodologies;
🔹Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM;
🔹Strong troubleshooting and root cause analysis skills;
🔹Exceptional communication and presentation skills with English fluency at a native level.
 

Will be plus:
🔹 Experience working in the Cyber Security or DevOps domains;
🔹 Experience supporting SaaS platforms in production environments;
🔹 Understanding of security domains: Identity Providers (Okta, Ping), Certificate & Key Management (PKI, KMS, Encryption), Privileged Access Management (PAM), HSMs;
🔹 Scripting or light programming skills (Python, Bash, or similar);
🔹 Experience leading technical business reviews and strategic check-ins, communicating ROI, and delivering success plans clearly and credibly.
 

What you will do:
🔹Deliver a smooth onboarding experience and drive adoption/expansion for existing customers;
🔹Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning;
🔹Investigate and resolve Akeyless cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices;
🔹Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes;
🔹Write KB articles to streamline troubleshooting and improve customer experience;
🔹Learn customers’ business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers;
🔹Act as a trusted advisor and support critical issues.
 

Interview stages:
🔹 Interview with recruiter;
🔹 Technical interview;
🔹 Test assignment;
🔹 Technical interview;
🔹 Interview with HR;
🔹 Reference Check;
🔹 Offer.
 

Why Join Us?
At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products — and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
 

From day one, you’ll get:

🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.
 

After you apply

We’ll keep it respectful, clear, and personal from start to offer. You’ll always know what project you’re joining — and how you can grow with us.
 

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.
 

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Job Description

• 4+ years of experience in C# application development
• Experience with AWS / Azure microservices and contenerisation
• Nice to have experience in Windows standalone appplication development
• Services integration experiences
• Upper-Intermediate English (be able to communicate with the client)
• Good communication skills

Job Responsibilities

• Design and development of standalone application that connects and uses AWS & Azure based services
• Develop AWS services
• Coopeare on architecture design
• Participate in new features implementation
• Communicate with the client

Department/Project Description

Inviting Senior .NET Software Engineer to join a growing account in the medical devices industry domain. Our client is the global leader company of healthcare solutions, which contributes to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or appliances that alleviate pain, restore health, and extend life for people around the world.

Our team is focusing on designing, developing, and testing embedded software for medical devices, where the software has strong restrictions for safety and quality, power management, and memory usage. Project for this position intends to extend medical device capabilities with PC application that will serve cloud services connectivity for existing device.

IT Craft запрошує Senior Full Stack .NET Developer з досвідом у розробці баз даних приєднатися до компанії на 6-місячний контракт для участі в міграції кастомних проєктів з VB6 на C#/.NET 10 (переважно для підтримки інтеграції з Microsoft CRM та Cloud Dynamics CRM, кастомізації, обробки даних і розробки плагінів).

Вимоги:

• 5+ років комерційного досвіду роботи з .NET та C# (Dependency Injection, async/await, config/logging, SDK-style projects, NuGet), ASP.NET;
• Досвід роботи з Angular або React;
• Знання legacy-стеку (VB6 + VBA/Access — читання/налагодження), .NET Framework 4.7;
• Глибокі знання реляційних баз даних та Dataverse Web API (CRUD, OData-запити, select/expand, batching, paging), моделі даних (таблиці, зв’язки, поля вибору) та оцінки впливу змін у схемі;
• Досвід роботи з T-SQL (збережені процедури, представлення/функції, тригери);
• Досвід роботи з доступом до даних за допомогою ADO.NET або EF Core, включаючи обробку тайм‑аутів та стійкість до збоїв;
• Досвід роботи із автентифікацією через реєстрації додатків Entra ID (client credentials та delegated flows);
• Досвід роботи з інтеграціями з Microsoft CRM та Cloud Dynamics CRM;
• Досвід роботи з Azure Portal;
• Відмінні навички вирішення проблем, аналізу і дебагінгу;
• Здатність створювати стислу технічну документацію та опис міграцій;
• Відмінні навички планування та управління часом, здатність передбачати ризики та керувати ними;
• Обов’язковий рівень англійської — Upper-intermediate та вище;
• Досвід code review, аналізу вимог буде перевагою.

IT Craft пропонує:

• Конкурентну оплату відповідно до кваліфікації;
• Гнучкий графік, дистанційну роботу;
• Можливість працювати над технічно складним проектом з міграціями;
• Компенсацію для занять спортом;
• Внутрішнє навчання з англійської мови;
• Дружню команду відкритих людей.

Будь ласка, надішліть нам ваше CV.

Відгукуючись на вакансію, ви погоджуєтеся на обробку ваших персональних даних відповідно до Політики конфіденційності IT Craft, доступної за посиланням: https://itechcraft.com/datenschutz/.

IT Craft invites a Senior Full Stack .NET Developer with exposure to database development to join the company for a 6-month contract to assist in rebuilding custom VB6 projects in C# / .NET10 (mainly to support Microsoft CRM and Cloud Dynamics CRM integration, customization, data processing and plugin development).

Requirements:

• At least 5 years of commercial experience in working with .NET and C# (Dependency Injection, async/await, config/logging, SDK-style projects, NuGet), ASP.NET;
• Experience with Angular or React;
• Knowledge of the legacy stack (VB6 + VBA/Access reading/debugging, .NET Framework 4.7);
• Strong background in relational databases and Dataverse Web API (CRUD, OData queries, select/expand, batching, paging), Data model (tables, relationships, choice fields) and managing schema change impact;
• Experience with T-SQL (Stored procedures, views/functions, triggers);
• Experience with data access using ADO.NET or EF Core, including handling timeouts and resiliency patterns;
• Experience with authentication via Entra ID app registrations (client credentials and delegated flows);
• Experience with Microsoft CRM and Cloud Dynamics CRM integration;
• Experience with Azure Portal;
• Excellent problem-solving, analytical and debugging skills;
• Ability to produce concise technical documents and migration notes;
• Excellent planning, time management skills, ability to predict and negotiate risks;
• Upper-intermediate English or higher is a must;
• Experience in code review, requirements analysis will be a plus.

IT Craft offers:

• Competitive compensation according to the qualifications;
• Flexible working hours, remote work;
• Opportunity to work on a technically challenging migration project;
• Reward for sports activities;
• In-house English training;
• A friendly team of open-minded people.

Please send us your CV.

Responsibilities:

• Own and support core ML infrastructure (MLflow, CVAT, GPU/CPU cloud instances, internal data tools).
• Assist Data Engineers with deploying and maintaining data pipelines.
• Act as the primary contact for ML and Data teams on infra-related requests.
• Improve reliability and efficiency by adding automation, monitoring, and tooling enhancements.
   

Must have:

• Knowledge of Python, Terraform, Docker, Linux.
• Hands-on experience with cloud environments (Azure prefered).
• Understanding of the end-to-end ML lifecycle (data → training → evaluation → deployment → monitoring).

Nice to have:

• Familiarity with Kubernetes.
• Experience with FFmpeg or GStreamer for video processing and streaming.
• Experience with model serving frameworks and inference formats (ONNX, TensorRT, OpenVINO, NVIDIA Triton).
• Experience deploying computer vision models, especially to edge/embedded devices (NVIDIA Jetson, Intel platforms, Raspberry Pi).

• Надаємо бронювання від мобілізації

We are looking for a creative and proactive Sales manager  who can craft visual solutions that not only look great but also drive real business results.

Requirements:

- Strong network of operator contacts (EU, LATAM, or other target regions);
- Ability to identify and close new business opportunities;
- Experience managing the full sales cycle (prospecting → demo → negotiation → contract → launch);
- Skilled in building long-term partnerships;
- Strong negotiation and objection-handling skills;
- Experience working with CRM systems;
- Excellent communication and presentation skills;
- Structured and organized approach to work;
- High ownership mentality and proactivity;
- Ability to work under pressure and meet targets;
- Fluent in English (additional languages are a plus).

Responsibilities:
- Develop and maintain relationships with key clients in the iGaming sector;
- Identify new business opportunities and drive revenue growth;
- Manage the full sales cycle: prospecting, pitching, negotiating, and closing deals;
- Maintain accurate records of sales activity in CRMs;
- Collaborate with internal teams to ensure client satisfaction;
- Prepare reports and updates for management.

Work conditions:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed.

Professional development:

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

Work-life balance:

• Ability to work fully remotely;
• 20 days of vacation;
• Days off on public holidays;
• Paid sick leave;
• Informal online/offline events.

Phage.Energy is a deep-tech Virtual Power Plant (VPP) platform.
We unify distributed energy assets, operational constraints, and market processes into a single real-time control system — from telemetry ingestion to dispatch and execution confirmation.

This is a backend-heavy product operating in real time, where reliability, determinism, and control logic are critical.
 

What You’ll Be Building

• The VPP control core: assets, groups/clusters, operating modes, and constraints.
• Telemetry processing and maintenance of the current platform state (availability, limits, readiness).
• Dispatch logic: preparing, sending, tracking, and validating control commands; handling retries and failures.
• Aggregation of platform-level indicators (power, availability, readiness) for dashboards and optimization logic.
• Production-grade behavior: stability, observability, fault tolerance, and predictable execution.
   

Technology Stack

• Backend: Node.js, TypeScript, NestJS
• Cloud: AWS (Lambda, API Gateway, IoT Core, Kinesis, DynamoDB, Timestream)
• Databases: PostgreSQL, DynamoDB
• Infrastructure: Serverless, Terraform, AWS SAM
• Frontend: React (API-driven)
• Protocols: MQTT, WebSocket, HTTP

Acropolium, together with its international partners, is working on a healthcare platform focused on building a scalable, modern system based on microservices architecture.

The project involves developing robust backend services, integrating multiple data sources, and ensuring high-quality, reliable solutions in a cloud-native environment.

You will join an international team contributing to a product with real-world impact in the healthcare domain, working with modern engineering practices, cloud technologies, and AI-assisted development tools.

Project Details

• Industry: Healthcare
• Location: 100% Remote
• Start: ASAP
• Duration: 7 months with possible extension
• Workload: Full-time

Responsibilities

• Design, develop, and maintain backend services using C# and .NET Core / .NET 8
• Build, improve, and support microservices-based solutions
• Develop and integrate RESTful and SOAP APIs
• Work with SQL Server (T-SQL) and MongoDB
• Create and maintain automated tests to ensure solution quality
• Collaborate closely with frontend engineers, DevOps teams, and stakeholders
• Contribute to CI/CD pipelines and cloud infrastructure improvements
• Participate in architecture discussions and technical decision-making
• Leverage AI-assisted development tools to improve productivity and code quality

Requirements

• 5+ years of commercial experience in backend development
• Strong expertise in C# and .NET Core / .NET 8
• Solid experience with microservices architecture
• Hands-on experience with RESTful APIs and SOAP services
• Strong knowledge of SQL Server (T-SQL)
• Experience working with MongoDB
• Experience with testing tools and frameworks such as XUnit, Postman, Cypress, and Playwright
• Experience working with Microsoft Azure
• Familiarity with GitLab CI/CD or similar CI/CD platforms
• Experience with Docker and Kubernetes
• Understanding of Infrastructure as Code concepts and Terraform
• Experience using AI development assistants such as GitHub Copilot

Nice to Have

• Experience working in healthcare or other regulated environments
• Experience with JFrog Artifactory or similar artifact repositories
• Strong testing culture and focus on software quality
• Experience supporting distributed international teams

Language Requirements

• French — В1+
• English — B2+
• Ukrainian — B2((not required)

Our Hiring Process

1. Intro Call with Recruiter
2. Technical Interview
3. Client Interview
4. Offer Stage

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

❗️Please note that this role is office-based for Poland, Warsaw.

❗️If you need to be relocated, we take care of the process.

We are looking for a skilled Senior Node.js Developer to join our team in our Warsaw office.

✅ Requirements:

✔️Strong knowledge of JavaScript and the ECMAScript 6 standards;

✔️5+ years of commercial experience with Node.js and Nest.js;

✔️5+ years of commercial experience in web development;

✔️Commercial experience of working with high-load SQL or NoSQL databases;

✔️Commercial experience of implementing the REST, GraphQL, and WebSockets;

✔️Understanding of the TDD principles and experience of writing tests;

✔️Understanding of microservice architecture principles;

✔️Experience of GIT version control system;

✔️Experience with RabbitMQ;

✔️Experience with Redis;

✔️Experience with databases MongoDB, MySQL;

✔️At least an Intermediate level of English.

✅ Will be a plus:

✔️2+ years of hands-on experience developing over CI/CD/Micro Services architecture/Containers;

✔️Experience with Kubernetes;

✔️Experience with Nats;

✔️Experience with TypeScript.

✅ Duties and opportunities:

✔️In-house platform development;

✔️3rd party API integrations;

✔️Actively participate in developing new features from scratch.

✅ We offer excellent benefits, including but not limited to:

🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 20 working days of paid annual vacation, plus paid sick leave;
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance for you and your partner;
📍 Comfortable office with great facilities in a prime location;
 🎉 Exciting corporate events, team-building activities, and international company parties.

Bold moves start here. Make yours. Apply today! 

The company is a leading product-based organization and the premier 'end-to-end' provider of data and trading technology across foreign exchange, financial, and futures markets. Its proprietary low-latency gateways empower international corporations and Tier-1 banks to execute global transactions with industry-leading speed and precision.
 

Company is looking for a Data Infrastructure Engineer for a high-impact, foundational role. In this capacity, you will serve as the primary authority on the big-data engine that drives our real-time and historical analytics. Your expertise will be critical in analyzing liquidity, fill ratios, and market impact.

      Requirements:

• Deep knowledge of at least one industry-leading Big Data or Time-Series database (e.g., ClickHouse, InfluxDB, or ScyllaDB/Cassandra).
• Proven experience managing "high-velocity" data environments (streaming ticks, execution logs, and order book events).
• Strong proficiency in writing and optimizing complex queries for massive datasets (billions of rows).
• Extensive experience in a Linux-heavy environment with a focus on system-level performance and low-latency tuning.

• Ability to translate business metrics into efficient data structures without necessarily writing application-level code.

   

  Nice to have:

• Experience in the financial industry (FIX protocol, FX trading, etc.).
• Background in high-performance hardware/software integration.
• Experience with scripting for automation (Python, Bash).
  
  Responsibilities:
• Evaluate and select the optimal Big Data/NoSQL engine to handle high-frequency FX market data and trade execution logs.
• Own the end-to-end installation, configuration, scaling, and long-term maintenance of the database environment.
• Build and tune complex time-series queries (calculating metrics like Effective Spread and Last Look Hold Times) to ensure sub-second responses for real-time monitoring tools.
• Act as the subject matter expert, training GUI developers and team members on best practices for efficient data retrieval and interaction with the data layer.
  
   Benefits:
• Standard working hours: 9-18. 
• 15 working days + public holidays weekends.
• 10 days of sick leave.
• Medical insurance compensation.
• Equipment.
• Salary reviews once a year.
  
  The market moves in milliseconds—your career should move just as fast. Send your CV.
   

Tasks

• Design, write, and maintain automated test suites (e.g., using TypeScript with Playwright or Cypress).
• Leverage AI-assisted coding tools like Cursor to accelerate test creation and script maintenance.
• Carry out manual and exploratory testing for complex edge cases.
• Integrate automated tests into the CI/CD pipeline.
• Track defects and maintain clear test specifications.
• Collaborate with the engineering team (daily meetings, planning, etc.).

Nice-to-haves

• Degree in Computer Science.
• ISTQB Certification.
• Experience with Agile/Scrum methodologies.
• Knowledge of German.

We offer

• Long-term employment.
• Paid vacation and a flexible work schedule.

Our client is an innovative cryptocurrency and fintech startup focused on building secure, scalable, and user-friendly digital asset products and services for the retail market. Driven by a mission to simplify access to the crypto ecosystem, the company provides reliable infrastructure, seamless transactions, and exceptional user experiences. As an agile, forward-thinking organization, they are positioned to capture significant market share by bridging the gap between traditional finance and decentralized digital assets.
​
Position Summary
​We are seeking a veteran, exceptionally skilled Hands-on Technical Lead to act as the ultimate Key Person and architect of our engineering ecosystem. This is a high-impact, elite technical role tailored for an absolute master of the JavaScript/TypeScript landscape who thrives when building complex platforms from the ground up.

​Initially, you will lead from the front lines by getting your hands dirty in the codebase—architecting and writing the core high-performance engine for our proprietary cryptocurrency exchange.

As you establish the initial code baseline, you will act as the foundational pillar to build and scale a brilliant team around you. For the right individual, this role offers an immediate and structured pathway to transition into the Chief Technology Officer (CTO) position as the company grows.

​This role is designed for a technical heavyweight who loves coding, architecture, and team design. You will write the core engine, set the standards, and transition into executive leadership as the engineering organization scales.

Key Responsibilities

• ​Hands-on Development & Architecture: Architect and implement robust, highly optimized backend systems using JavaScript/TypeScript (Node.js) for exchange infrastructure, order books, and transactional systems.
• ​Team Building & Growth: Serve as the central hiring pillar. Screen, recruit, and assemble an elite group of engineers to build a team around your technical vision.
• ​Technical Leadership & Standards: Set pristine code standards, architecture principles, and secure coding practices across the entire codebase. Mentor and coach incoming engineers.
• Product-to-Tech Alignment: Partner closely with business stakeholders to rapidly translate high-level product strategies into performant, clean technical implementations.
• ​Security & Resilience: Personally oversee the secure design of hot/cold wallet mechanics, API routing, matching systems, and regulatory reporting capabilities within the JavaScript stack.

​Required Qualifications & Experience

• ​Minimum 15 years of professional experience in software development and technical leadership.
• ​Mandatory Fintech/Trading/Crypto Exchange Background: Extensive experience building, maintaining, or optimizing trading platforms, complex transactional systems, or cryptocurrency exchange frameworks.
• ​JavaScript/TypeScript Mastery: World-class expert level in the JavaScript ecosystem. Deep, thorough understanding of asynchronous programming, Node.js memory management, event loop optimization, and building highly scalable, low-latency microservices.
• ​Foundational Team Builder: Demonstrated track record of acting as a "Key Person" whom previous engineering teams look to for direction and around whom technical talent naturally gathers.
• ​Executive Trajectory: Possess the strategic vision, communication skills, and high emotional intelligence required to swiftly step into a Chief Technology Officer (CTO) role.
  ​

What We Offer

• ​A direct, fast-track trajectory to the Chief Technology Officer (CTO) title based on performance.
• Compensation plan that matches your status as a vital "Key Person."
• ​Technical autonomy to shape the architecture and team culture from the absolute beginning.
• Medical Insurance in Ukraine and Multisport program in Poland.
  Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.
   

Company Overview:

We are a fast-growing digital media company with a clear path to scale. Backed by venture investors, we operate in a dynamic, data-driven environment and are focused on building efficient operations, strong financial processes, and sustainable growth.

As the business continues to expand, we are looking for a hands-on Finance & Operations Manager to support budgeting, financial operations, banking relationships, bookkeeping coordination, and day-to-day financial management.

Role Overview:

We are seeking a practical and detail-oriented finance professional to oversee financial operations, budgeting, expense tracking, cash flow management, and coordination with external accountants and banking partners.

This role will work closely with the CEO and support the company’s financial organization and operational efficiency as the business grows. The ideal candidate is comfortable balancing strategic visibility with hands-on operational responsibilities.

Key Responsibilities:

Financial Operations & Bookkeeping

• Own day-to-day financial operations and bookkeeping activities
• Maintain accurate financial records, reconciliations, and supporting documentation
• Manage invoices, payments, expense tracking, and transaction processing
• Monitor operational expenses and help control company costs
• Prepare monthly financial reports and coordinate with external accountants on reporting, tax, and compliance matters
• Oversee accounts payable/receivable processes and payment schedules
• Maintain organized financial records, contracts, and banking documentation
• Support audit, compliance, and financial administration processes

Budgeting & Expense Management

• Assist with annual budgeting and monthly/quarterly forecasting
• Track company spending and analyze actuals vs. budget
• Monitor operational costs and identify areas for improved cost efficiency
• Support department budget planning and expense approvals
• Prepare internal financial summaries and management reports

Cash Flow & Banking

• Monitor cash flow, liquidity, and upcoming payment obligations
• Coordinate banking activities, payments, and communication with banking partners
• Support cash planning and maintain visibility into company financial position
• Assist with fund transfers, payment scheduling, and financial administration
• Help ensure smooth financial operations across multiple vendors and partners

Reporting & Business Support

• Prepare financial reports, spreadsheets, and operational summaries for leadership
• Support ad-hoc financial analysis and operational planning
• Assist leadership with financial organization and process improvements
• Collaborate with internal teams on financial and operational matters

Why This Role

• High ownership and direct collaboration with leadership
• Opportunity to improve and shape internal financial processes
• Dynamic, fast-growing company environment
• Broad exposure across finance, operations, budgeting, and business management
• Potential for growth into a broader finance leadership role over time

Qualifications

• 3–7 years of experience in finance, accounting, bookkeeping, or financial operations
• Strong organizational and analytical skills
• Experience with budgeting, expense tracking, and financial administration
• Comfortable working with spreadsheets and financial reporting
• Ability to manage multiple priorities independently
• Strong communication skills and attention to detail
• Fluency in English, both written and verbal

Nice to Have

• Experience in startups, digital media, advertising, or technology companies
• Experience working with external accountants and bookkeeping processes
• Familiarity with cash flow management and operational finance
• Experience communicating with banks and financial institutions
• Knowledge of QuickBooks, Xero, or similar accounting tools
• Understanding of basic financial modeling and forecasting

Location: Remote
Work Hours: U.S. Eastern Time (ET)
Job Type: Part-time

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Support Shift Lead to lead 24/7 support team in Poland, as part of our expansion, alongside our core operations in Kyiv. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

About Us

We operate and scale complex, production infrastructure supporting multiple platforms across financial intelligence and media technology domains.

Our systems are data-heavy, API-driven, and customer-facing, with requirements around reliability, security, and predictable operations. The infrastructure spans multiple environments, services, and workloads, and continues to evolve as the platforms grow.

Role Overview

We are looking for a DevOps / Platform Engineer to own and improve AWS infrastructure, deployment pipelines, and operational foundations across our platforms.

This role is about making systems reliable, observable, secure, and maintainable without unnecessary complexity. You will work closely with engineering teams to ensure services are easy to deploy, operate, and scale.

What You Will Do

• Own and maintain AWS infrastructure across multiple platform
• Design and operate CI/CD pipelines for backend services and frontend deployments
• Improve reliability and consistency of deployments and environments
• Manage and evolve infrastructure as code (Terraform or equivalent)
• Set up and maintain monitoring, logging, and alerting
• Support and operate long-running Node.js services, with limited use of serverless functions (AWS Lambda)
• Support backend services with scaling, networking, and secrets management
• Manage environments (dev, staging, production) and access controls
• Partner with engineers to improve service operability and deployment hygiene
• Identify and reduce operational risk (security, cost, availability)
• Assist with incident response and root-cause analysis when needed
• Support containerized workloads and services running on AWS
• Operate and optimize Docker-based deployments
• Focus on cloud cost optimization, including compute sizing and utilization, storage and data transfer costs, observability-driven cost insights
• Support data infrastructure decisions and operations, including data lifecycle management and retention
• Reliability and scaling of data-heavy workloads

• Partner with engineering teams to improve efficiency of data ingestion and processing pipelines

   

What You Will Not Be Doing

• No people management
• No over-engineered internal platforms
• No unnecessary process overhead

Focus is on outcomes and reliability.

Required Skills & Experience

• 5+ years of experience in DevOps, Platform, or Infrastructure roles
• Strong, hands-on experience operating AWS-based infrastructure in production
• Experience supporting API-driven, customer-facing systems
• Solid experience with Docker and containerized workloads
• Experience building and maintaining CI/CD pipelines for backend and frontend services
• Strong experience with Infrastructure as Code (Terraform preferred)
• Proven ability to manage and optimize:
  • Compute resources
  • Storage
  • Networking
  • Environment separation (dev, staging, production)
• Experience with cloud cost optimization, including:
  • Resource sizing and utilization
  • Cost monitoring and analysis
  • Identifying and reducing unnecessary spend
• Experience supporting data-heavy systems, including:
  • Operating managed databases in AWS
  • Data reliability, scaling, and lifecycle considerations
• Strong understanding of:
  • Linux systems
  • Networking fundamentals
  • Security and access control (IAM, secrets management)

• Comfortable operating in early-stage, evolving environments with limited process

   

Nice to Have

• Experience supporting data-heavy or analytics platforms
• Experience operating PostgreSQL in production
• Familiarity with Docker and containerized workloads
• Experience with monitoring and observability tooling
• Security-first mindset

• Experience supporting multiple products or teams

   

What Success Looks Like in the First 90 Days

• Clear understanding of platforms infrastructure and deployment flows
• More predictable, lower-stress deployments
• Improved visibility into system health
• Reduced operational and security risk
• Engineering teams trust and rely on the platform