Customer Success Technical Engineer

Meet the YozmaTech

YozmaTech isn’t just another tech company — we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family — you’ll feel right at home with us.
 

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.
 

Key Requirements:
🔹7+ years of proven technical customer-facing experience, including Technical Post-Sales roles such as CSE, TAM, Support Engineer, PS, or similar positions;
🔹Demonstrated expertise with Linux, Docker and Kubernetes;
🔹Hands-on experience with Cloud environments (AWS, Azure, GCP);
🔹Familiarity with DevOps/DevSecOps methodologies;
🔹Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM;
🔹Strong troubleshooting and root cause analysis skills;
🔹Exceptional communication and presentation skills with English fluency at a native level.
 

Will be plus:
🔹 Experience working in the Cyber Security or DevOps domains;
🔹 Experience supporting SaaS platforms in production environments;
🔹 Understanding of security domains: Identity Providers (Okta, Ping), Certificate & Key Management (PKI, KMS, Encryption), Privileged Access Management (PAM), HSMs;
🔹 Scripting or light programming skills (Python, Bash, or similar);
🔹 Experience leading technical business reviews and strategic check-ins, communicating ROI, and delivering success plans clearly and credibly.
 

What you will do:
🔹Deliver a smooth onboarding experience and drive adoption/expansion for existing customers;
🔹Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning;
🔹Investigate and resolve Akeyless cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices;
🔹Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes;
🔹Write KB articles to streamline troubleshooting and improve customer experience;
🔹Learn customers’ business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers;
🔹Act as a trusted advisor and support critical issues.
 

Interview stages:
🔹 Interview with recruiter;
🔹 Technical interview;
🔹 Test assignment;
🔹 Technical interview;
🔹 Interview with HR;
🔹 Reference Check;
🔹 Offer.
 

Why Join Us?
At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products — and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
 

From day one, you’ll get:

🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.
 

After you apply

We’ll keep it respectful, clear, and personal from start to offer. You’ll always know what project you’re joining — and how you can grow with us.
 

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.
 

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.