Jobs at Djinni

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years on the IT market we successfully released more than 30 projects and have a wide-geographic of clients in Europe, USA and Canada.

Now we are continuing growing and extending our team so we warmly invite Junior Backend Developer (Node.js) to our team in Dnipro city!

What requirements are important for this role:

-At least 1 year of professional experience with TypeScript, Node.js, express, nest.js;

-Experience with SQL, PL/SQL, preferred experience on MERN stack and next.js;

-Experience with Swagger and/or API documentation tools;

-Experience with git and CI/CD;

-A solid understanding in logging, security concepts;

-A solid understanding of REST, and core JavaScript concepts;

-A solid understanding of relational data and/or non-relational models;

-Experience with performance and optimisation problems and a demonstrated ability to both diagnose and prevent these problems.

What we are expecting from new teammate:

-Effective communication skills: Regularly achieve consensus with peers, and clear status updates;

-Positive and solution-oriented mindset;

-Strong sense of ownership, urgency, and drive;

-An inclination towards communication, inclusion, and visibility;

-Self-motivated and self-managing, with great organizational skills;

- English level - at least Intermediate strong;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick-leaves;

-Salary reviews in regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations and Starlink, only office type of work.

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years in the IT market, we successfully released more than 30 projects and have a wide geographic of clients in Europe, USA, and Canada.  

Now we continue growing and extending our team so we warmly invite Junior DevOps Engineer to our team in Dnipro city! 

What requirements are important for this role:

-At least one year of experience in a relevant position, focusing on service development and internal tooling;

-Familiarity with automating and deploying in cloud environments like AWS or GCP;

-Basic knowledge of infrastructure-as-code practices with tools like Terraform, including familiarity with services such as EKS, RDS, and VPC Networking;

-Understanding of application monitoring and observability tools, e.g., Datadog;

-Experience with CI/CD pipeline automation tools like GitHub Actions, CircleCI, or ArgoCD;

-Competency in developing software with languages such as Go, Typescript, Python, or similar;

-Familiarity with managing Kubernetes environments and related tools like Helm.

What we are expecting from new teammate:

-Assist teams in the development, testing, and deployment of software modifications;

-Set up and manage monitoring, alerting, metrics, and logging systems, along with associated dashboards;

-Employ infrastructure as code (IaC) practices using tools like Terraform for efficient infrastructure management;

-Support the design of infrastructure for CI/CD pipelines, containerization, and orchestration workflows for diverse applications;

-Help implement and automate security protocols, governance structures, and compliance checks;

-Upper-Intermediate level of both spoken and written English;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick leaves;

-Salary reviews on a regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations, and Starlink, only office type of work.

We’re looking for an innovative ML Engineer to join our AI team and help design, prototype, and operationalize
advanced AI systems, including Retrieval-Augmented Generation (RAG) pipelines, MCP services, and agentic
workflows. You’ll work closely with Python Developers and MLOps Engineers to bring AI-powered features
from concept to production.

Responsibilities:

 ● Design, prototype, and iterate on AI models, RAG pipelines, MCP services, and agentic reasoning
systems.
 ● Develop AI-powered services using frameworks such as LangChain, LangGraph, CrewAI, LlamaIndex,
Haystack, and DSPy.
 ● Build and optimize prompts for AI-driven tasks like chat, summarization, information extraction, and
decision support.
 ● Integrate and tune vector databases (e.g., Chroma, FAISS, Pinecone, Qdrant) to optimize vector
search workflows.
 ● Collaborate with Python Developers to define service interfaces, APIs, and operational
requirements.
 ● Implement task decomposition, memory management, and tool-use strategies within agentic
systems.
 ● Monitor AI system performance, operational risks, and prompt evaluation metrics.
 ● Stay current with emerging AI frameworks, architectures, and best practices in AI observability and
evaluation.
 

Requirements:

●Strong Python development skills with an emphasis on clean, scalable, and modular code.
● Hands-on experience working with LLMs and agent frameworks.
● Solid understanding of RAG architecture, vector search concepts (cosine similarity, MMR, late
interaction), and system design.
● Experience building multi-step agentic workflows and reasoning systems.
● Familiarity with AI performance metrics, model drift detection, and operational monitoring.
● Awareness of AI limitations, including latency, hallucination risks, and explainability challenges.
● Experience with DSPy or other prompt optimization tools is a plus.
● A curious, experimental mindset with a passion for testing emerging AI tools and frameworks.

● Bachelor’s degree in Computer Science or equivalent - preferred.

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

We’re LeadWise, a lead generation agency. We help B2B companies (IT, services, consulting, creative studios) find relevant clients through LinkedIn outreach and email campaigns.

We’re currently looking for a Lead Generation Specialist (Part-time, 20 hours/week) to strengthen our team and help build a structured outbound process 🚀

Key responsibilities:

• Research and build target lead lists based on ICP (LinkedIn, Apollo/databases, company websites) 🔎
• Collect and validate contacts (email/LinkedIn), basic data quality checks 🧹
• Write/adapt outreach messages (LinkedIn + email) for different segments ✍️
• Personalize first-touch messages (short, relevant, no fluff) 🎯
• Launch and manage campaigns, track limits, statuses, and replies ⚙️
• Track results in spreadsheets/CRM: replies, interest, booked calls 📊
• Work with the team to test hypotheses (messaging, segments, offers) and improve conversion rates 🧪
  
   

What we’re looking for:

• Experience in lead generation / SDR / recruiting research / outbound (a plus, but not always a must)
• Strong written English (B1+ minimum, B2 preferred) 🇬🇧
• High attention to detail (name/title/company/context - no avoidable mistakes 😄)
• Ability to work systematically: spreadsheets, statuses, deadlines, repeatable processes
• Willingness to learn fast and grow in outbound/lead gen 🌱
  
   

Nice to have:

• Experience with Apollo.io / Lemlist / Instantly / HubSpot / Pipedrive (or similar tools)
• Understanding of ICP, pain points, and value proposition
• Experience running A/B tests for outreach messages
  
   

What we offer:

• Part-time: 20 hours/week, flexible schedule (results matter more than “9 to 6”)
• Remote work 🏡
• Salary in USD ($), based on your level and performance 💵
• Paid vacation: part-time gets half of the full-time allowance (pro-rated) 🌴

Training and onboarding into LeadWise processes: templates, frameworks, strong campaign examples, feedback 🎓
Growth to full-time/senior roles based on results and willingness to take more ownership 📈

Lumitech is a Dubai-based software engineering company building complex digital products for enterprise clients across the UAE and Saudi Arabia.

We are expanding our AI capabilities and looking for a strong Applied AI Engineer who can design and build real production AI systems — not just integrate APIs. Our team already handles full-stack engineering. We are looking for someone who can lead the AI layer of modern applications.

You will design and implement AI systems for enterprise products, including:

• Retrieval-Augmented Generation (RAG) platforms
• Enterprise knowledge assistants
• AI agents and workflow automation
• Document intelligence systems
• Internal copilots for large organizations

Typical projects include legal AI assistants, enterprise knowledge systems, and AI-driven automation tools.

This is not just an individual contributor role. We are looking for a person around whom we can build our AI direction — someone who can take ownership, shape architecture, and eventually grow and lead an AI team within Lumitech.

Our goal is to find a long-term partner, not just an employee — someone who will grow with us for years to come.

Location: Chicago
IL (Hybrid) 

Location Requirement: This is a hybrid role based in the Chicagoland area with required onsite work. Candidates must be local to Chicago, as relocation assistance is not provided.
 

About our Customer:

They help leading brands embed autonomous, AI-powered agents into their workflows, processes, products, and services so they can scale faster and operate smarter. You’ll join a global team of builders, consultants, and engineers that are top practitioners of taking solutions to the next level.
 

The Role

As a Testing and Test Automation CoE Build Architect, you will serve as the strategic leader for establishing enterprise Testing Centers of Excellence. You will work directly with C-level stakeholders to define the vision, design operating models, and build foundational governance structures that enable enterprise-wide testing transformation.
 

Key Responsibilities

• Strategic Foundation: Lead planning for Testing CoE implementations with a heavy focus on Test Automation.
• CoE Charter & Vision: Develop mission statements, strategic objectives, and value propositions.
• Financial Modeling: Build comprehensive business cases with ROI modeling, TCO/TVO analysis, and investment justification.
• Operating Models (TOM): Design service delivery models (conversion, automation, full-service).
• Cost Frameworks: Create estimation methodologies (T-shirt sizing), chargeback models, and pricing strategies.
• Governance: Design steering committees, PMO models, and service review boards.
• Tech Leadership: Define test automation architecture using UiPath Test Cloud, Selenium, Playwright, or similar tools.

• Change Management: Lead launch planning and CoE adoption strategies across the enterprise.

   

Required Skills & Experience

• 12-15+ years in QA/Testing with 5+ years specifically in CoE design or transformation.
• UiPath Ecosystem: Deep knowledge of UiPath and process automation is a must.
• Methodologies: Expert in Agile, DevOps, Shift-Left testing, and CI/CD practices.
• Stakeholder Management: Proven experience engaging C-suite executives and facilitating high-level workshops.
• Automation Expertise: Hands-on experience with at least one leading platform (UiPath, Selenium, Tosca).

• Analytical Skills: Experience with capacity planning, demand management, and KPI Dashboards.

   

Preferred Qualifications:

• Previous experience as a CoE Head, Director, or QA Transformation Lead.
• Consulting background (Big 4 or boutique firms).
• Industry vertical expertise (BFSI, Healthcare, or Manufacturing).

• PMP or SAFe certifications.

   

What We Offer

• Cutting-edge AI: Work with the latest in Agentic Automation and AI technologies.
• Empowerment: A culture of ownership and bold ideas.
• Benefits:
  • Comprehensive Health, Dental, and Vision Insurance.
  • 401(K) & Life Insurance
  • Unlimited PTO / Flexible vacation policy.
  • Monthly cell phone and internet stipend.

We are a media buying agency

Responsibilities

Facebook advertising accounts:

• Creation, warm-up, and management of Facebook advertising accounts (up to 10 simultaneously)
• Setup of Business Manager, ad accounts, and pixels
• Creation of System User Token and developer accounts for integrating spend data into dashboards
• Work with anti-detect browsers and proxies
• Processing account setup requests: vertical, time zone, number of accounts, dashboard tokens
• Monitoring account status and resolving technical issues
• Setup turnaround time — 1–2 working days

Operational support:

• Assisting the Operations Manager with daily tasks
• Collecting ad spend data and calculating top-ups
• Processing payments via international payment tools
• Communication with the UA Manager: gathering information on accounts, spend, and top-ups
• Working with Notion, Slack, Google Sheets, Miro, ChatGPT, Claude

Expectations

• Experience in warming up and managing Facebook accounts
• Understanding of how Facebook Business Manager works
• Experience with anti-detect browsers (Octo Browser, Dolphin Anty, AdsPower, or similar)
• Experience working with both white and non-standard advertising verticals
• Ability to create System User Tokens and set up integrations via Facebook API
• Experience using AI tools (ChatGPT, Claude) in daily tasks
• Analytical mindset, ability to work with numbers and structure data
• Proactive approach — able to figure things out independently without step-by-step instructions
• Fast response time and ability to meet deadlines
   

Conditions

• Fully remote, 5/2 schedule without strict time tracking
• Salary in EUR
• Regular salary reviews and internal growth opportunities
• Contract via FOP / ICA
• 28 calendar days of paid leave + sick days
• Tax compensation up to 6%
• 2 paid sessions with a psychologist per year
• Corporate English, internal meetups and conferences

Intent Solutions Group is a global software consultancy specializing in Product Management, Engineering, Quality Assurance, Operations, and Application Security.
 

As passionate technologists, we build smart, efficient teams that deliver high-quality software products quickly. We help our clients expand globally in a cost-effective way while maintaining exceptional standards. Every team member is trained in the latest Lean and Agile methodologies to solve mission-critical business challenges.
 

We are looking for a high-agency Growth Marketing Manager to join our team in Lviv on a full-time hybrid basis. You will report directly to the CMO and focus on high-quality execution of marketing initiatives that drive B2B lead generation and brand awareness, pipeline-contributing execution for our software consultancy services.
 

This is a hands-on, independent role ideal for a generalist who enjoys wearing many hats. You are expected to turn incomplete inputs (notes, calls, rough ideas) into high-quality, finished marketing assets. You will work largely autonomously with strategic direction and support from the CMO.
 

Key Responsibilities:
 

• Produce and execute marketing campaigns and activities across key channels (with strong emphasis on LinkedIn) to generate qualified B2B leads and drive visibility among US-based clients and prospects.
• Take provided content strategy, key messaging, and copy (created by our copywriter) and adapt/implement them into posts, campaigns, website updates, email sequences, landing pages, and other materials — ensuring native-level English quality.
• Develop case studies and proof content from customer calls, recordings, and interviews — extracting key outcomes, structuring narratives, and preparing publish-ready drafts that can be deployed across channels.
• Manage day-to-day digital marketing execution: social media publishing and engagement, paid campaigns (where applicable), website content updates, lead nurturing activities, and performance tracking.
• Proactively identify and test new tactics to scale efforts efficiently, with a GenAI-first approach — you should already be actively using generative AI tools (ChatGPT, Claude, Midjourney, or similar) to streamline content adaptation, campaign ideation, A/B testing, reporting, and workflow automation; your goal is to improve output speed and volume without sacrificing quality.
• Analyze campaign performance using analytics tools and provide clear reports and optimization recommendations to the CMO.
• Collaborate closely with the CMO, sales team, and copywriter to align marketing activities with business goals.
• Support various marketing projects as needed — from event promotion to partner outreach — in a fast-moving consultancy environment.
• Build and maintain target account and contact lists (VCs, CTOs, strategic partners, etc.) to support outbound efforts — preparing data, messaging inputs, and campaign assets.
   

Requirements:

• 4–6+ years of hands-on experience in B2B digital marketing, preferably in IT services, software development, or tech consultancy.
• Proven track record of executing lead generation and brand awareness campaigns, with measurable outcomes (leads, pipeline contribution, engagement metrics).
• Proven high-agency operator: you take ownership of tasks from brief to finished output with minimal supervision, without waiting for step-by-step direction.
• Excellent native-level English writing and communication skills (all company leadership and clients are US-based; all external copy must sound natural and professional; this includes recognizing and correcting generic or unnatural AI-generated copy).
• Comfortable adopting and optimizing marketing technology tools and platforms (LinkedIn Ads/Organic, Google Analytics, email platforms, CMS, SEO tools, etc.). Exact stack will be defined together, but you must be quick to learn and optimize new tools.
• Strong ability to repurpose a single idea or asset across multiple formats and channels (LinkedIn posts, emails, case study excerpts, landing page copy, etc.).
• Demonstrated experience adopting and actively using GenAI tools to enhance marketing productivity and scale workloads.
• Strong analytical mindset, attention to detail, and results-oriented approach.
   

Benefits

• You will enjoy working in a flexible, Agile, and multinational environment to drive improvements to our customers’ solutions, design and develop new cloud services and software solutions.
   
• Your skills and experience can be applied to build state of the art software products. 
   
• You will definitely gain access to continuous learning opportunities and ensure the constant expansion of your skill-sets through working with top global players in technology scene.
   
• We provide you a wealth of opportunities to serve as an AWS domain expert and gain deep cross-industry expertise within our expanding customer portfolio.
   
• Office in the city centre​.
   

Intent Solution Group is inviting talented professionals to join our interesting and dynamic team. We are looking for passionate, open-minded, result-oriented Quality Assurance Analysts with a heart-deep commitment to success. You will have a great chance to grow as a professional in a friendly and supportive team at Intent Solution Group.
 

This is your opportunity to make a difference and work with world class engineering teams focused in areas such as drone innovation, green technology, digital media, and healthcare technology.
 

Requirements

• Proficient in manual testing across web and/or mobile applications
• Solid understanding of QA methodologies (functional, regression, integration, API testing)
• Understanding of application architectures (client-server, REST APIs, microservices basics)
• Intermediate experience working in Scrum / Agile environments
• Ability to analyze requirements and translate them into clear, structured test cases and User Stories
• Strong communication skills with Product Managers and cross-functional teams (Intermediate English or higher)
• Ability to mentor Junior QA Engineers (1–2 people) and review their work
   

AI & Modern QA Skills (Required)
 

• Practical use of AI tools in QA workflows (e.g. ChatGPT, GitHub Copilot) for:
• test case generation
• bug analysis and reproduction steps
• test data creation
• documentation and summarization
• Ability to create effective prompts for QA tasks (prompt engineering basics)
• Experience using AI to accelerate exploratory testing and risk analysis
• Understanding of limitations of AI-generated outputs (hallucinations, inconsistencies, false positives)
• Ability to validate AI-generated test cases and outputs against requirements
   

Nice to Haves
 

• Degree in Computer Science, Mathematics, or related technical field
• Experience with test automation tools and frameworks
• Familiarity with CI/CD pipelines and build/deployment processes
• Basic experience with cloud platforms (AWS, GCP, Azure)
• Experience with AI-powered testing tools
• Exposure to API testing of AI/LLM-based systems (e.g. OpenAI API)
• Understanding of test optimization using AI (self-healing tests, smart locators, flaky test detection)
• Awareness of basic evaluation concepts for AI systems (accuracy, precision/recall at a high level)
  
   

Benefits

• You will enjoy working in a flexible, Agile, and multinational environment to drive improvements to our customers’ solutions, design and develop new cloud services and software solutions. 
• Your skills and experience can be applied to build state of the art software products.  
• You will definitely gain access to continuous learning opportunities and ensure the constant expansion of your skill-sets through working with top global players in technology scene. 
• We provide you a wealth of opportunities to serve as an AWS domain expert and gain deep cross-industry expertise within our expanding customer portfolio

We are hiring an execution-driven operator to work directly with the Head of Project and own delivery across high-impact, revenue-generating initiatives.

This is a hands-on role, not coordination or management.

You will build systems, drive projects end-to-end, and ensure nothing slips.

We measure two things: speed and quality.

Responsibilities:

Project execution

• Drive high-priority projects from brief → delivery
• Manage timelines, dependencies, and priorities across teams
• Track everything in motion and push work to completion

• Flag delays early and resolve blockers without escalation

   

Systems & SOPs

• Build and roll out SOPs for repeatable processes
• Create scalable operational frameworks
• Identify bottlenecks and fix them with systems (not manual workarounds)

• Own Notion as the central operations hub (structure, accuracy, visibility)

   

Execution support

• Translate priorities into clear plans with owners and deadlines
• Coordinate across teams to ensure alignment and follow-through
• Support growth, monetization, and automation initiatives
• Deliver concise research and actionable summaries

Documentation

• Maintain clear, usable process documentation

• Build a knowledge base that scales with the team

   

Requirements

• 4+ years in operations / project management / execution roles
• Strong Notion expertise (non-negotiable)
• Experience building and implementing SOPs across teams
• Ability to manage multiple high-priority projects without quality loss
• Understanding of marketing / growth operations

• English C1+

   

Nice to have

• Automation tools (Make, Zapier, etc.)
• Experience in media / affiliate / performance marketing

• Tools: ClickUp, Airtable, Google Sheets

   

Who this role is for

Someone who thrives in high-speed environments, takes full ownership, and builds systems that make execution faster and cleaner.

If you need structure, reminders, or slow pace - this role is not a fit.

What you get: 

• Multinational and intercultural experience
• Corporate library
• A world-class team to work with
• Growth opportunities
• Cutting-edge frameworks and technologies
• Competitive salary
• Common team activities (football, basketball, tennis, board games, and more)
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Work-life balance

Working environment:

• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, sweets, fruits, and more snacks
• Adequate teammates

 Interested?

We’re always on the lookout for passionate, driven, and curious people to join our team.

If that sounds like you, please apply with examples of:

• Systems or SOPs you built
• Projects you personally drove end-to-end

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

As a Hardware Engineer, you will contribute to the development of the most advanced electronic equipment used in the UAV application area. There’s an opportunity to join the exceptionally skilled cross- functional team capable of creating advanced system-level solutions from scratch.

Responsibilities:

— participation in product and prototype development;
— design, develop, and review PCBs and their sub-components;
— drive resolution of different technical issues, including those related to architecture (performance, power consumption, thermal behavior), production (quality, manufacturing), and development (schematic design and review, PCB layout, and overall system integration);
— research on hardware components that could be used to solve business problems;
— documenting technical solutions;
— generating PCB manufacturing documents;
— be responsible for the entire HW product development lifecycle.

Skills & Experience:

— solid understanding of principles of analog/digital electronics;
— able to design the complex PCB projects;
— understanding of the full device manufacturing cycle;
— hands-on experience with lab measurements with modern equipment;
— knowledge of EMI/ESD protection principles;
— experience with modern simulation tools;
— experience with Altium Designer/KiCAD;
— strong debugging and troubleshooting abilities, analytical skills;
— intermediate level of technical English.

Nice to have:

— understanding of RF design;
— high-speed digital circuits design;
— PCB development with FPGA.

This position offers a unique opportunity to work in a high-tech team that develops innovative solutions and directly influence the future of the industry. Want to learn more about this role? Submit your application and we’ll be in touch to discuss the next steps!

Our client, a high-tech defense company at the forefront of innovation, is looking for a Key Account Manager. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. As a Key Account Manager, you will be responsible for building and developing cooperation strategies with key customers worldwide. 

The ideal candidate is someone with strategic thinking, strong partnership‑building skills, and a passion for driving innovation in a dynamic environment. 

Responsibilities: 

• Manage and develop long-term relationships with international key accounts; 
• Lead contract negotiations and successfully close commercial agreements; 
• Develop and implement account strategies to achieve revenue and margin targets; 
• Coordinate with internal teams (Sales, Marketing, Operations, Finance, etc.) to ensure seamless project execution; 
• Proactively resolve client issues and manage conflict situations; 
• Conduct business reviews and strategic planning sessions with clients. 

Skills Requirements: 

• 2+ years of experience as a Key Account Manager / Account Manager / Business Development Manager; 
• Proven experience working with international clients (EU / US or other global markets); 
• B2/C1 level of English (both written and spoken); 
• Strong negotiation skills and experience in closing contracts with foreign partners; 
• Solid understanding of B2B sales processes and full client lifecycle management; 
• Excellent communication, presentation, and relationship-building skills. 

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms; 
• Paid vacation (24 calendar days per year) and paid sick leave; 
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it; 
• Military reservation; 
• A team of like-minded professionals working toward a common goal. 

We are looking for a Product Analyst to work with key metrics of our mobile products and identify growth opportunities. This is not a reporting role focused only on dashboards. We need someone who can analyze data, generate insights, and propose solutions that impact product performance and revenue. The main focus is on funnels, subscriptions, and user behavior.
 

Responsibilities:

• Analyze product funnels (onboarding → paywall → payment)
• Work with cohorts and LTV
• Identify drop-offs and growth opportunities in metrics
• Generate insights and propose product improvement hypotheses
• Build and maintain dashboards
• Monitor anomalies and identify root causes
• Collaborate closely with the product team
   

Requirements:

• Experience in product analytics
• Strong SQL skills
• Experience with BI tools (Metabase, Looker, Tableau)
• Understanding of product metrics (conversion rate, retention, LTV)
• Experience with subscription-based products
• Ability to draw actionable insights from data
   

Nice to have:

• Experience with mobile products
• Experience with funnels and monetization
• Experience with A/B testing
• Experience with analytics tools (AppsFlyer, Firebase, etc.)
   

What we value:

• Ability to interpret data, not just report it
• Strong analytical thinking and root cause analysis skills
• Proactive approach in suggesting solutions
• Focus on product impact and revenue growth