Jobs at Djinni

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Analyze product requirements and transform them into structured test cases and scenarios
• Test internal CRM systems with a focus on data accuracy and business logic validation
• Validate email campaigns and push notifications, ensuring correct triggers, segmentation, and delivery logic
• Perform manual testing of web applications including functional, regression, UI/UX, and smoke testing
• Test APIs using Postman or Swagger, covering both positive and negative scenarios
• Use DevTools for inspecting network requests, logs, and console errors, and work with logs for deeper issue analysis
• Assess testing risks and contribute to sprint planning and task estimation
• Create clear and structured bug reports with proper reproduction steps, prioritization, and context
• Contribute to improving QA processes, documentation, and overall testing efficiency

It’s all about you

• 2+ years of experience in manual QA (web), including CRM and email campaign testing
• Understanding of retention and acquisition-driven product models
• Strong knowledge of SDLC/STLC, testing types, and test design techniques
• Hands-on experience with API testing tools like Postman or similar
• Experience writing test cases and bug reports in Jira or any TMS
• Experience working with databases such as MongoDB, BigQuery, DataGrip, or solid SQL knowledge
• English B1+

Would be a plus

• Basic experience with Git (pull, checkout, code review basics)
•  Experience working with logs in tools like Grafana, Lens, or similar
•  Experience in incident analysis and troubleshooting
•  Basic understanding of CI/CD tools like GitLab (running builds, checking versions, triggering autotests)
•  Experience with debugging tools such as Charles or Fiddler
• Ability to automate routine QA tasks such as data generation, database queries, and mock creation using AI tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
  
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
  
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
   

Hiring process

• Intro call
• Technical Interview
• Test task
• Final Interview
• Reference check
• Offer

We are strengthening our team and looking for a Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 2+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer

Shopify Developer (2+ years experience)

We are looking for a Shopify Developer with 2+ years of hands-on experience to join our team and help build, optimize, and scale high-performing eCommerce stores.

Responsibilities:

 • Develop and customize Shopify themes using Liquid, HTML, CSS, and JavaScript

 • Build and maintain Shopify stores, ensuring performance and responsiveness

 • Integrate third-party apps and APIs

 • Optimize store speed, UX, and conversion rates

 • Collaborate with designers and marketing team to implement new features

 • Troubleshoot and fix bugs, ensure smooth store operation

Requirements:

 • 2+ years of experience working with Shopify (custom themes, apps, storefronts)

 • Strong knowledge of Liquid, JavaScript, HTML, CSS

 • Experience with Shopify APIs and app integrations

 • Understanding of UX/UI best practices for eCommerce

 • Basic knowledge of SEO and performance optimization

 • English level: Intermediate or higher

Nice to have:

 • Experience with Shopify Plus

 • Familiarity with CRO (conversion rate optimization)

 • Experience working with headless Shopify setups

We offer:

 • Competitive salary

 • Flexible working hours

 • Remote-friendly environment

 • Opportunity to work on international eCommerce projects

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Playable Ads/Motion Designer, where your work will have a direct impact on performance and business results - your creatives won’t disappear into a backlog, you’ll clearly see how they perform through real metrics and campaign data. You’ll work in a fast-paced environment with quick production cycles: concept → launch → performance insights within a week, without endless approval chains or unnecessary bureaucracy.
 

Requirements:

• 2+ years of experience in motion design with a focus on performance creatives (UA, mobile apps, or games). 
• Strong proficiency in After Effects and the Adobe Creative Suite.
• Hands-on experience creating playable ads - from storyboard development to final HTML5 builds tailored to network specifications. 
• Solid understanding of performance video storytelling: strong hooks within the first 3 seconds, pacing, and effective CTAs. 
• Knowledge of technical requirements for Meta, TikTok, Google Ads, AppLovin, Unity, and ironSource (file size, duration, formats, safe zones). 
• Portfolio featuring real launched creatives.
   

Desired / Preferred Skills:

• Basic JavaScript knowledge for customizing playable mechanics beyond ready-made frameworks. 
• Experience with Spine or Rive for character skeletal animation. 
• 3D skills in Cinema 4D or Blender. 
• Experience working with audio and sound design. 
• Understanding of creative analytics, including the ability to interpret IPM, CTR, CPI, and ROAS metrics and draw actionable conclusions.
• English proficiency sufficient for reading briefs and communicating with the team. 
• Experience in the gaming vertical is considered a strong advantage.
    

Expected Duties / Responsibilities:

• Production of video creatives for Meta, TikTok, Google Ads, AppLovin, Unity, and ironSource. 
• Development of playable ads: concept creation, storyboarding, design, animation, assembly, and final export. 
• Adaptation of creatives for vertical, square, and horizontal formats. Generating A/B testing hypotheses together with the UA team.
• Iterating based on performance metrics - improving winning creatives and discarding underperforming ones. 
• Monitoring competitor creatives and trends across advertising networks. 
• Preparing source files according to each platform’s technical specifications.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to create high-impact performance creatives and playable ads: seen by international audiences across multiple markets, with the freedom to test ideas, experiment with formats, and directly influence creative performance at scale.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We are looking for an experienced, highly technical R&D Director to lead and evolve our core production platform — a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines.

In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers. You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation.

This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact.

In this role, you will:

• Lead and manage the core platform engineering teams, providing clear direction, prioritization, and hands-on guidance to ensure reliable and high-quality delivery.
• Own the stability, scalability, and performance of a mission-critical production system, serving as the backbone of the company’s customer delivery.
• Working with a complex system of services featuring event-driven asynchronous communication, multiple customer-facing APIs, and infrastructure as code. The codebase is primarily written in Python, Ruby, and React
• Drive continuous improvement of the platform, focusing on reliability, efficiency, and incremental feature development aligned with business needs.
• Drive backlog management and execution planning, ensuring clear prioritization, predictable delivery, and alignment with business goals.
• Collaborate closely with Product and cross-functional stakeholders to shape priorities, balance roadmap commitments, and ensure consistent execution.
• Establish strong engineering practices and operational rigor, including monitoring, incident management, and quality standards across the system.
• Leverage modern AI development tools to accelerate engineering velocity, enabling teams to deliver faster while maintaining high standards of quality and maintainability.
• Build strong working relationships with key stakeholders, serving as a trusted advisor and go-to partner for solving complex challenges and driving informed decisions.
• Define and track key metrics (e.g., system reliability, delivery cycle time, efficiency), and use them to drive continuous improvement.

• Lead hiring, onboarding, and development of top engineering talent, building a high-performing team with strong ownership and execution mindset.

   

In order to be great at this job, you’ll need:

• Bachelor's or master's degree in computer science, Engineering, or a related field
•  At least 8 years of experience leading R&D teams and experienced in managing managers (team leads)
• Strong technical background and hands-on experience, expertise in AWS and Python/React
• Proven track record of leading the development of successful AI-powered products
• Experience in building SaaS, enterprise grade, distributed infrastructure systems
• Significant experience with DevOps, CI/CD, and software delivery processes
• Experience with LLM and generative AI applications – an advantage
• Excellent leadership, mentorship, and communication skills
• Strong problem-solving skills and ability to navigate complex technical challenges
• Ability to manage a broad attention span, maintaining context and driving progress across multiple parallel projects simultaneously

What makes Verbit unique? Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows. Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more. With more than 3,000 global customers relying on Verbit- including top law firms, universities, enterprises and media organizations- we’re building the future of how speech data is processed, understood and used.

We’re a group of:

• Tech-savvy individuals who are always open to more growth and learning opportunities
• Adaptable and flexible people who thrive in a fast-paced, startup environment
• Creative minds who rethink and question how to outperform past results

• Effective communicators who can promote and represent Verbit’s tech and brand

   

We are looking for a Senior Backend Engineer to join our Legal Tech engineering team and help build the next generation of AI-driven litigation ecosystem. This role combines top-tier backend engineering, cloud architecture, and cutting-edge LLM/AI innovation.

You’ll build high-scale, secure, multi-tenant services that turn our real-time transcription engine into AI-powered workflows and assistants used by legal teams. The role offers real ownership and chances to lead initiatives, while giving you space to grow your skills in AI development and modern dev-AI tools — all within a supportive, collaborative team.

This role is for people who bring passion, curiosity, and a genuine drive to build something meaningful as part of a strong, mission-driven team.

This is a remote position based in Ukraine. Candidates must have full professional proficiency in English.

What makes Verbit unique?
Verbit turns speech into impact. Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows.

Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more.

With more than 3,000 global customers relying on Verbit — including top law firms, universities, enterprises and media organizations — we’re building the future of how speech data is processed, understood and used.

     If you want to join our journey, you’ll need:

• 7+ years of hands-on backend development experience in a high-scale production environment
• Strong proficiency with Python, REST APIs and Cloud (e.g. AWS, GCP)
• Strong experience designing and building distributed, cloud-native microservices
• Experience with event-driven architectures and asynchronous processing
• Solid understanding of system design, scalability, availability, and performance optimization
  Practical experience using AI-powered development tools (e.g., Cursor, Claude Code)
• A significant advantage if you have practical experience with AI infra, such as: RAG, Agentic frameworks, Langfuse, LiteLLM
  Ability to take ownership and drive projects end-to-end, working proactively and independently and as a team in a fast-moving environment
• Good communication skills and teamwork
  Ability to work efficiently both individually and within a team
• Formal education in relevant fields (CS, Math, Electrical Engineering etc.)
• Experience with large scale SaaS solutions
• Ability to integrate AI/LLM features into backend services (e.g., prompting, embeddings, RAG pipelines, fine-tuning)

It will be even better if you have:

• Formal education in relevant fields (CS, Math, Electrical Engineering etc.)
• Experience with large scale SaaS solutions
• Ability to integrate AI/LLM features into backend services (e.g., prompting, embeddings, RAG pipelines, fine-tuning)

We are looking for an experienced, highly technical Director of Engineering (AI Platform) to lead and evolve our core production platform — a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines.

In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers. You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation.

This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact.

In this role, you will:

• Lead and manage the core platform engineering teams, providing clear direction, prioritization, and hands-on guidance to ensure reliable and high-quality delivery.
• Own the stability, scalability, and performance of a mission-critical production system, serving as the backbone of the company’s customer delivery.
• Working with a complex system of services featuring event-driven asynchronous communication, multiple customer-facing APIs, and infrastructure as code. The codebase is primarily written in Python, Ruby, and React
• Drive continuous improvement of the platform, focusing on reliability, efficiency, and incremental feature development aligned with business needs.
• Drive backlog management and execution planning, ensuring clear prioritization, predictable delivery, and alignment with business goals.
• Collaborate closely with Product and cross-functional stakeholders to shape priorities, balance roadmap commitments, and ensure consistent execution.
• Establish strong engineering practices and operational rigor, including monitoring, incident management, and quality standards across the system.
• Leverage modern AI development tools to accelerate engineering velocity, enabling teams to deliver faster while maintaining high standards of quality and maintainability.
• Build strong working relationships with key stakeholders, serving as a trusted advisor and go-to partner for solving complex challenges and driving informed decisions.
• Define and track key metrics (e.g., system reliability, delivery cycle time, efficiency), and use them to drive continuous improvement.
• Lead hiring, onboarding, and development of top engineering talent, building a high-performing team with strong ownership and execution mindset.

In order to be great at this job, you’ll need:

• Bachelor's or master's degree in computer science, Engineering, or a related field
•  At least 8 years of experience leading R&D teams and experienced in managing managers (team leads)
• Strong technical background and hands-on experience, expertise in AWS and Python/React
• Proven track record of leading the development of successful AI-powered products
• Experience in building SaaS, enterprise grade, distributed infrastructure systems
• Significant experience with DevOps, CI/CD, and software delivery processes
• Experience with LLM and generative AI applications – an advantage
• Excellent leadership, mentorship, and communication skills
• Strong problem-solving skills and ability to navigate complex technical challenges
• Ability to manage a broad attention span, maintaining context and driving progress across multiple parallel projects simultaneously

What makes Verbit unique? Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows. Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more. With more than 3,000 global customers relying on Verbit- including top law firms, universities, enterprises and media organizations- we’re building the future of how speech data is processed, understood and used.

We’re a group of:

• Tech-savvy individuals who are always open to more growth and learning opportunities
• Adaptable and flexible people who thrive in a fast-paced, startup environment
• Creative minds who rethink and question how to outperform past results
• Effective communicators who can promote and represent Verbit’s tech and bran

We are looking for an experienced FullStack Developer who can handle both backend and frontend development for a complex web product. The role involves designing architecture, building microservices, developing frontend interfaces, integrating with LLMs like ChatGPT, and working on prompt engineering.

Responsibilities:

Frontend:

• Develop user interfaces using React (React Native is a plus)
• Create and optimize prompts for LLMs (e.g. ChatGPT)
• Design dataflow architecture for interactions with neural networks
• Debug and adapt existing prompts for better performance
• Integrate with REST APIs and Websockets

Backend:

• Design and implement microservice architecture using PHP Laravel
• Develop and optimize complex business logic
• Integrate external services and databases (SQL and NoSQL)
• Set up caching and queues (Redis, Laravel Queues, RabbitMQ)
• Optimize architecture and code performance
• Work with AWS services including AWS Lambda

Requirements:

• 5+ years of experience with PHP
• 3+ years of experience with Laravel at an architectural level
• 3+ years of experience with TypeScript and React
• Experience designing microservice architecture
• Solid understanding of OOP, MVC, SOLID principles, clean code, and design patterns
• Strong knowledge of HTML, CSS, and preprocessors (SASS/SCSS)
• Experience with REST APIs and Websockets
• Experience with Git
• SQL query optimization skills

Nice to have:

• Experience with Golang
• Experience working with high-load systems
• Experience “training” or working with LLMs
• Familiarity with AWS services

What we offer:

• Interesting and innovative AI project
• Work with cutting-edge technologies (LLM, NLP, AWS)
• Remote work with a European (Austrian) company
• Competitive salary
• Supportive and reasonable management
• Paid vacation up to 25 working days
• Paid sick leave

There is a short automated test before the interview.

Team in UA is looking for a Support Shift Lead to lead 24/7 support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We're looking for Technical Support Agents to join our 24/7 support team. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team in Poland. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Role overview 
The Partnership Manager (HQ) is responsible for identifying, developing, and managing strategic partnerships that drive revenue growth, market expansion, and product scalability across AsiaFinance Group’s markets. This role focuses on building strong relationships with external partners such as fintech platforms, payment providers, banks, aggregators, merchants, lead-generation partners, and technology vendors. The Partnership Manager plays a critical role in shaping AFG’s ecosystem strategy and supporting long-term commercial objectives. This position is a key contributor to AFG’s long‑term commercial strategy and offers strong potential for professional growth within the commercial and strategic development vertical, subject to performance and business needs.
 

Key Responsibilities 
 

Partnership Strategy & Development
• Identify, assess, and onboard new strategic partnerships aligned with AFG’s business and market expansion goals.
• Develop partnership strategies for different markets, channels, and product lines.
• Evaluate partnership opportunities through commercial, operational, and risk lenses, including business case preparation.
• Conduct market and competitor research to identify potential partners and partnership models. 

Partnership Management & Growth
• Own and manage relationships with existing partners, ensuring long-term value creation and performance optimization.
• Negotiate commercial terms, partnership agreements, and SLAs in collaboration with legal, finance, and risk teams.
• Monitor partner performance using KPIs, identify improvement opportunities, and drive continuous optimization.
• Coordinate joint initiatives, launches, and growth projects with partners across multiple markets.
• Support new product launches and market entries by enabling relevant local and regional partnerships. 

Procurement & Project Management
• Support procurement activities through supplier research, participation in negotiations, assistance with contracting, and relationship maintenance with commercial counterparties.
• Prepare analytical reports, presentations, business cases, and insights for senior management.
• Lead or support cross‑functional projects related to business development and market expansion.
• Track market trends, regulatory developments, and partnership best practices within fintech and financial services. 

Requirements
• Bachelor’s or Master’s degree in Business, Finance, Economics, or a related field.
• 4–7 years of experience in partnerships, business development, alliances, or commercial roles.
• Prior experience in fintech, financial services, digital lending, payments, or high-growth technology companies is a strong advantage.
• Proven experience in negotiating and managing commercial partnerships.
• Strong analytical skills with the ability to assess commercial viability and partnership performance.
• Excellent communication, stakeholder management, and presentation skills.
• Strong organizational and project management capabilities.
• Proficiency in research tools, CRM/BD systems, and MS Office applications; strong skills in PowerPoint and Excel.
• English level not lower than upper‑intermediate. 

We Offer
•Western-style work culture with transparency, ownership, and open communication
•Direct exposure to senior management, high-impact work
•Strong and professional work environment, regular feedback, and one-on-one sessions
•Opportunity to rapidly grow in a fast-scaling cutting edge fintech company
•Highly Competitive USD-denominated compensation package
• 34 days of annual leave (24 standard vacation days + 10 additional days to cover public holidays)

Role overview

We're looking for a detail-oriented, analytical Business Analyst to bridge the gap between business needs and technical delivery across our markets. You'll be responsible for translating business requirements into clear specifications, ensuring solutions are delivered to a high standard, and driving quality across the full product lifecycle — from discovery through to release. You'll also be comfortable getting hands-on with data and APIs, using SQL and tools like Postman to independently validate integrations and data flows without always relying on engineering.

Key Responsibilities

• Elicit, document, and validate business and functional requirements from stakeholders across multiple markets
• Produce clear and structured artifacts: BRDs, user stories, process flows, use cases, and acceptance criteria
• Use SQL to query databases independently — validating data integrity, investigating anomalies, and supporting analysis during requirements and testing phases
• Review and work with external API specifications (REST, JSON, XML) — understanding integration requirements and translating them into clear documentation
• Design and execute API test cases, validating request/response behavior, error handling, and data consistency against specifications
• Develop, test, and deploy business processes — owning quality from definition through to sign-off
• Design and execute test plans, test cases, and regression testing to ensure solutions meet business requirements
• Perform data-level testing using SQL to verify backend logic, transformations, and data flows
• Identify, log, and track defects through to resolution in collaboration with development teams
• Perform UAT coordination and work closely with end users to validate delivered functionality
• Map and analyze existing business processes, identifying gaps, inefficiencies, and improvement opportunities
• Monitor competitor offerings and market trends to support product differentiation decisions
• Manage vendor relationships and support business process setup and ongoing operations

Requirements

• 3+ years of experience as a Business Analyst, ideally in fintech or financial services
• Strong requirements gathering and documentation skills — you can turn a vague business need into a precise specification
• Hands-on QA experience: writing test cases, executing test plans, and managing defect lifecycles
• Solid SQL skills — able to write queries independently to explore data, validate results, and investigate issues without engineering support
• Experience working with external API specifications and documentation (REST/JSON/XML) — able to read, interpret, and test against API contracts
• Practical experience testing APIs using tools such as Postman or similar
• Experience with UAT coordination and working directly with business stakeholders during testing phases
• Solid understanding of Agile and lean methodologies — you're comfortable in sprint-based environments
• Ability to model and analyze business processes (swimlane diagrams, BPMN, UML or similar)
• Strong analytical mindset — you use data and evidence to challenge assumptions and validate solutions
• Excellent written and verbal communication skills in English; able to produce clear documentation and present to all levels
• Understanding of consumer lending or fintech products and the Asian market is a strong advantage

Nice to Have

• Proficiency in Jira, Confluence, Excel, or UML tools
• BA or QA certification (e.g., CBAP, ISTQB, CSPO, or equivalent)

We Offer

• Western-style work culture with transparency, ownership, and open communication
• Direct exposure to senior management, high-impact work
• Strong and professional work environment, regular feedback, and one-on-one sessions
• Opportunity to rapidly grow in a fast-scaling cutting edge fintech company
• Highly Competitive USD-denominated compensation package
• 34 days of annual leave (24 standard vacation days + 10 additional days to cover public holidays)