Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role

As a Junior Technical Analyst, you’ll dive into Solidgate’s payment platform and help businesses integrate and run their payment flows smoothly. This role gives you hands-on experience at the intersection of technical operations and product — working with our technical and business teams to resolve issues and improve the payment experience for businesses worldwide.
 

What you’ll own

• Analyzing incoming client requests and finding effective solutions
• Collaborating closely with product and technical teams inside the company
• Communicating with client representatives to resolve technical issues related to our product
• Working with product documentation and keeping it up to date
   

You’re a great fit if you have

• Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
• Excellent written and verbal communication skills
• English proficiency at Upper-Intermediate level or higher
• Knowledge of SQL
   

Nice to have

• Self-starter — you can own your projects and take full responsibility for your area
• Practical experience with Postman and Python
   

Work schedule

• Work week runs Tuesday through Saturday.
   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Your work = real outcomes. Shape how global companies move money.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Team and Role

As a Junior Operational Analytics Specialist, you’ll work on Chargebackhit — technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly.

This role puts you at the heart of product operations — connecting services, monitoring performance, and working with data that protects merchants in real time. It’s an ideal opportunity to kick-start your analytics career in fintech.
 

What you’ll own

— connecting, testing, and monitoring the operation of chargeback prevention services
— working with the database
— active interaction with other teams: Analytics, Sales, and Account Management
— processing analytical requests from our clients
 

You’re a great fit if you have

— Bachelor’s or Master’s degree (completed or in progress) in analytics, programming, mathematics, or a related field
— Strong command of SQL and Excel
— Analytical thinking and problem-solving mindset
— Clear, structured communication skills
— English level Upper-Intermediate (B2) or higher
 

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

DataOx is a product-driven outsourcing company specializing in Data Scraping, Business Process Automation, AI-powered solutions, and custom software development. We partner with international B2B clients, helping them automate complex business processes and build scalable technology solutions.

We’re looking for a SMM Manager to join our Marketing team and help strengthen our brand presence and content distribution across social media. In this role, you will primarily manage our presence on LinkedIn, Meta, and X.

If you’re passionate about social media marketing, detail-oriented, and eager to grow in the world of IT SMM — we’d love to hear from you!

We’re looking for someone who has

• 0.5-1+ years of hands-on experience as an SMM Manager in B2B
• Upper-Intermediate English level or higher
• Experience working with LinkedIn accounts
   

Nice to have

• Experience with IT-related SMM projects
• Experience working with Quora, and Reddit
• Experience with Canva, Figma, and other visual tools
• Experience with AI tools for research and content creation
   

Your future responsibilities

• Implement and adapt the company’s content macro strategy across all social media platforms
• Build and execute SMM strategies and content calendars for each platform (LinkedIn, X, Meta)
• Continuously improve performance metrics (reach, engagement, followers) for each platform
• Generate relevant, audience-driven content based on customer ideal profiles
• Prepare briefs for the Design Specialist to create visuals and banners
• Collaborate with Design and Writing specialists to ensure consistency of tone and messaging
• Ensure all content and visuals align with the company’s Brand Platform Guidelines
• Manage thought leadership campaigns on LinkedIn, building the personal brands of subject-matter experts
   

What we offer

• 20 paid days off, 6 paid holidays
• Fully remote work
• Direct communication with founders and a low-hierarchy culture
• Provision of technical equipment for stable work
• Comfortable onboarding and adaptation process and friendly and supportive team
   

Hiring process

• Test task (up to 2 hours)
• Call with Reсruiter (up to 45 min.)
• Final interview with the Marketing Lead ((up to 45 min.)
• Offer 🎉

We are a team of Lean Startup professionals for whom entrepreneurship and startup culture are not just a job, but a way of life. We are not just “to beat around the bush” ones who aim to fulfil all of the customer’s requests by adding more features to the project while “wasting the client’s budget”. We prefer to leave that to the classic outsourcing companies!
Our rich experience, enriched by hands-on work with startups and the application of the Lean Startup approach, is the key to our outstanding efficiency. Being on the market for 5 years, we have launched over 70 successful startups from scratch, working with clients around the world.
 
💡 We Create Startups for Clients from Different Countries
We specialise in helping entrepreneurs and startups from America/Europe launch successful digital startup at early stages. Our goal is not just to launch, but also to assist with the full understanding of the real market demand for the product, thereby saving years of work and significant budgets of our clients.
 
👥 A Team of Over 40 Experts
Our team consists of more than 40 specialists, each fully immersed in projects and ready to offer the best solutions at every stage of product development.
 
 
🚀 Our Advantages:

• Technological and Process Innovation. We actively integrate the latest technologies into our work and constantly update and automate our processes to avoid bureaucracy and accelerate results.
• Individual Approach to Projects. We are not just task executors; we strive to understand the unique needs of each project and realise them based on our expertise and innovative approaches.
• Strong Team Culture. Our team is distinguished by a high level of mutual assistance and support, openness to feedback, and an absence of toxicity, which contributes to a favourable environment for the growth and development of both projects and the personal development of each employee.

• 6+ months of commercial experience with PHP.
• Good knowledge of PHP and understanding of OOP principles.
• Hands-on experience with Laravel.
• Understanding of REST APIs and HTTP.
• Experience with MySQL / PostgreSQL and SQL.
• Experience with Git.
• Basic understanding of web application architecture and clean code principles.
• Ability to work independently, ask questions when needed, and learn from feedback.

• Develop and maintain backend functionality using PHP.
• Build new features and work with existing code.
• Develop and integrate REST APIs.
• Work with databases and third-party services.
• Identify and fix bugs and improve existing solutions.
• Write clean, readable, and maintainable code.
• Participate in code reviews and technical discussions.
• Collaborate with developers, QA engineers, and other team members.

• 4-Day Work Week (Mon-Thu): Enjoy a flexible schedule with a four-day workweek, giving you more time for learning, rest, and personal growth.
• Fully Remote Work with a Flexible Schedule: Enjoy the freedom to work from anywhere in the world with a schedule that suits you.
• 16 Days of Vacation: Take advantage of 16 days of annual leave to relax and recharge.
• Additional Personal Event Days Off: Enjoy extra days off for personal events to celebrate and take care of what matters most.
• Unlimited Sick Leave: Health comes first. Benefit from unlimited sick leave to ensure you have the time to recover without worry.
• Personal Technology Purchase Program: Get support in purchasing tech gadgets for personal use, keeping you up-to-date with the latest technology.
• Internal Currency for Additional Perks: Earn our internal currency and exchange it for delightful perks like company merchandise, sweets, and certificates for various activities.
• Online Team Building Activities: Engage in fun and interactive online team-building activities, fostering collaboration and strengthening our remote work community.
• Sabbatical Leave: Take a break to recharge or pursue personal projects with our sabbatical leave option.
• Full Entrepreneurial Support: Receive complete support for your entrepreneurial status, including accounting assistance.

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

At Automat-it, we help companies take control of their cloud costs, and we’re looking for a FinOps Analyst who will join our team. This is an opportunity to step into one of the most in-demand areas of cloud technology and work with innovative customers, helping them make smart decisions about their cloud usage. Your first month will be dedicated to learning the basics (including AWS Practitioner certification), and you’ll gradually take on more responsibility by managing customers and taking care of their complex projects from the FinOps side.

📍 Work location - remote from Lviv 

If you are interested in this opportunity, please submit your CV in English.

Responsibilities

• Guide our customers through AWS billing and usage data, helping them understand key insights and trends.
• Partner with customers to review their cloud consumption and highlight cost optimization opportunities.
• Use external and internal tools to guide customers, set budgets, monitor usage patterns, and detect spending anomalies.
• Turn cloud usage data into clear, actionable recommendations and follow up on the impact of those changes.
• Create and present easy-to-understand reports and dashboards

• Support the smooth onboarding of new customers into Automat-it’s FinOps services.

   

Requirements

• Customer-oriented and excellent communication skills
• Ability to learn AWS cloud architecture and services
• Fluent in written and verbal communication skills in English
• Excellent organizational and task management skills
• Comfortable working with spreadsheets, reporting, and task management systems
• Ability to work with data, spot trends, and draw practical conclusions
• Ability to translate reports into simple insights and actionable recommendations
• A degree in a relevant field, such as Computer Science, Engineering, Math, Finance, or Big Data

• Understanding of cloud platforms (especially AWS) and basic architecture concepts - an advantage

   

What Success Looks Like in Year One

• You are comfortably partnering with multiple different customers coming from different industries on their regular AWS cost optimization motions.
• You have a good understanding of AWS services, their frequent use cases and tricks to use them cost-effectively.
• You are collaborating with the DevOps department internally on implementing the optimization actions.
• You are successfully mentoring the new joiners, sharing your knowledge and assisting them in the learning process.

Why Join Automat-it?

Be at the Forefront of Cloud Innovation

Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.

Work on Meaningful, Large-Scale Impact

We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.

Accelerate Your Career Trajectory

In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have:

• Clear Progression: Defined career paths from engineering to leadership.
• Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
• Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.

Thrive in a Culture of Excellence

We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.

Global Reach, Boutique Feel

With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

UITOP, a design & development team, we help B2B SaaS products feel simple, modern, and easy to use. As our SDR, you will be the first point of contact, building relationships and moving leads through the funnel toward intro calls. You’re an open-minded, results-driven individual who takes initiative and enjoys testing different approaches to find the best leads!

Responsibilities

• Manage LinkedIn profiles, create content, and engage with potential prospects.
• Contact prospects via LinkedIn and email to convert MQLs into SQLs.
• Craft personalized outreach messages aligned with our ICP and services.
• Propose new lead sourcing strategies and align with marketing/sales teams.
• Own the outbound process and drive continuous improvements.
• Analyze performance and make data-driven decisions to scale outreach.

Requirements

• A curious and open-minded personality. You are naturally interested in the "why" and "how" of things.
• 6+ months of experience in SDR, lead generation, or outreach positions.
• Proficient in LinkedIn and experienced with outreach automation tools.
• Experience in creating email and LinkedIn sequences.
• Effectively communicate the company’s value proposition and be able to read through objections and answer competitive questions.
• Understanding of Sales and Marketing principles.
• Proactive, analytical thinker with a growth mindset and a sense of humor.
• Committed to constant self-improvement and adapting based on feedback.
• Intermediate/Upper Intermediate English.

Bonus points

• Experience in the B2B segment, specifically Design & Development services.
• Experience in social selling on LinkedIn.
• Experience with sales enablement tools.
• Experience with writing posts.

Benefits

• 18 working days of vacation and 10 sick days.
• 50% coverage of English and professional courses.
• Mentorship and support from experienced colleagues.
• Competitive salary with constant performance and salary reviews.
• Financial compensation of coworking 100% (during blackouts).
• Flexible work schedule, remote.

To get things started, we’ll ask you to fill out a short form. It’s the best way for us to really see the person behind the CV. If you don’t hear back from us within two weeks, it means we’re moving forward with other candidates for now. Many thanks for your time and for understanding our process. 

We are a team of Lean Startup professionals for whom entrepreneurship and startup culture are not just a job, but a way of life.We are not just “to beat around the bush” ones who aim to fulfil all of the customer’s requests by adding more features to the project while “wasting the client’s budget”. We prefer to leave that to the classic outsourcing companies!
Our rich experience, enriched by hands-on work with startups and the application of the Lean Startup approach, is the key to our outstanding efficiency. Being on the market for 3 years, we have launched over 70 successful startups from scratch, working with clients around the world.

💡 We Create Startups for Clients from Different Countries
We specialise in helping entrepreneurs and startups from America/Europe launch successful digital startup at early stages. Our goal is not just to launch, but also to assist with the full understanding of the real market demand for the product, thereby saving years of work and significant budgets of our clients.

👥 A Team of Over 40 Experts
Our team consists of more than 40 specialists, each fully immersed in projects and ready to offer the best solutions at every stage of product development.


🚀 Our Advantages:

• Technological and Process Innovation. We actively integrate the latest technologies into our work and constantly update and automate our processes to avoid bureaucracy and accelerate results.
• Individual Approach to Projects. We are not just task executors; we strive to understand the unique needs of each project and realise them based on our expertise and innovative approaches.
• Strong Team Culture. Our team is distinguished by a high level of mutual assistance and support, openness to feedback, and an absence of toxicity, which contributes to a favourable environment for the growth and development of both projects and the personal development of each employee.

• 4-Day Work Week (Mon-Thu): Enjoy a flexible schedule with a four-day workweek, giving you more time for learning, rest, and personal growth.
• Fully Remote Work with a Flexible Schedule: Enjoy the freedom to work from anywhere in the world with a schedule that suits you.
• 16 Days of Vacation: Take advantage of 16 days of annual leave to relax and recharge.
• Additional Personal Event Days Off: Enjoy extra days off for personal events to celebrate and take care of what matters most.
• Unlimited Sick Leave: Health comes first. Benefit from unlimited sick leave to ensure you have the time to recover without worry.
• Personal Technology Purchase Program: Get support in purchasing tech gadgets for personal use, keeping you up-to-date with the latest technology.
• Internal Currency for Additional Perks: Earn our internal currency and exchange it for delightful perks like company merchandise, sweets, and certificates for various activities.
• Online Team Building Activities: Engage in fun and interactive online team-building activities, fostering collaboration and strengthening our remote work community.
• Sabbatical Leave: Take a break to recharge or pursue personal projects with our sabbatical leave option.
• Full Entrepreneurial Support: Receive complete support for your entrepreneurial status, including accounting assistance.

Please note that the location is Lviv, and the work model is hybrid. 

(due to onboarding and device availability, an occasional visit to the office might be mandatory)

Job Description

Must have:

• Good knowledge of Python and OOP principles and some experience with IDE/Dev tools
• Experience with Git
• Fundamental knowledge of HTML and Web Dev tools
• Understanding of Software Testing theory (test design, test types)
• General knowledge of operating systems, APIs, network protocols, and databases
• Good level of English and readiness to communicate on a day-to-day basis
• Eagerness to learn automation testing
• Strong requirement analysis and problem-solving skills

Good to have:

• Fundamental knowledge of tools like Pytest, Jest
• Fundamental knowledge of Selenium and/or Appium

Job Responsibilities

• Working with the automated test framework (written in Python) and extending it:
• Developing automation tests for TV streaming applications for Roku, tvOS, iOS, Android Mobile, Android TV, Web, and other platforms
• Fixing broken tests
• Writing automated UX/UI and Functional tests
• Writing API tests for GraphQL and REST endpoints
• Monitoring automation run results and reporting them

Department/Project Description

Development & maintenance of an automated testing framework for TV streaming applications for an international broadcasting company headquartered in New York, US. The company owns several television channels/brands and has developed state-of-the-art TV streaming applications for Android TV, Android Mobile, iOS, tvOS, Roku, Web, Fire TV platforms, and wants to set up a solid automation framework to test these applications.

Hi! We are looking for a Trainee/Junior Sales Manager who wants to start a career in B2B IT sales and grow professionally in this field.
This role is a great fit for someone with a basic understanding of sales who is ready to learn, practice, and work with real inbound leads.

Responsibilities:

• Learning the company’s sales processes and IT services.
• Working with inbound leads (MQLs) generated by the marketing team.

• Preparing for discovery calls:

  - researching companies and leads,

  - analyzing business context.

• Participating in discovery calls (initially together with a Sales Manager, later independently).
• Preparing basic sales materials and presentations using templates.
• Writing follow-up emails after calls.
• Collaborating with marketing and sales teams to improve lead quality and the sales funnel.
• Gradually expanding responsibilities and preparing for the Junior Sales Manager role.

Requirements:

• Basic understanding of the B2B sales process (theory, courses, internships, or initial practical experience).
• Interest in the IT industry and understanding of what IT services are.
• Upper-Intermediate (B2) or higher level of English, confident spoken English.
• Willingness to conduct discovery calls using a structured script.
• Basic skills in Google Workspace (Docs, Sheets, Gmail).
• Willingness to work with a CRM system and learn how to manage a sales pipeline.

• Practical use of AI tools as part of daily work; confident use of ChatGPT, Canva, and similar tools.

   

Nice to Have

• Research skills: ability to prepare for calls and collect basic information about a company and a lead.
• First practical experience in sales, customer support, account management, or other lead-related roles is a plus.
• Experience in public speaking, debates, acting, or improvisation.

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire)
• Up to 12 official public holidays per year (each employee can decide how many to use)
• Birthday day off
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

If you’re ready to make an impact in our Jelvix Team, I’m waiting for your resume. Apply now!

Loansure — продуктова компанія зі США, яка будує AI для іпотечної індустрії. Раніше ми були Monster Lead Group — 12 років лідер у генерації лідів для американських іпотечних компаній, — а у 2026-му перезапустилися як Loansure: платформа, що веде клієнта через усю воронку, від першого контакту до виданого кредиту. В основі всього, що ми будуємо, — дані та AI.

Чим займатимешся

• Розробляти й підтримувати ELT/ETL-пайплайни, які переносять дані з різних джерел у сховище — перші місяці в парі з ментором.
• Писати трансформації в dbt і моделі в Snowflake за стандартами команди. 
• Налаштовувати перевірки якості даних і моніторинг свіжості на своїх пайплайнах, щоб некоректні дані не потрапляли у звітність.
• Розбиратися з причинами збоїв. 
• Документувати джерела, трансформації та бізнес-логіку, оновлювати дата-каталог.
• Брати участь у плануванні спринтів, код-рев'ю та технічних обговореннях.

Що для нас важливо

Маст хев

• SQL — вмієш писати й дебажити запити до структурованих даних, розумієш join'и та агрегації.
• Python на рівні скриптів і автоматизації.
• Розумієш, що таке ETL/ELT і чим вони відрізняються; чув про star schema, факти й виміри.
• Щиро хочеш вчитися — це для нас головне.
• Англійська Upper-Intermediate (B2) — команда розподілена, буде щоденне листування, код-рев'ю і дзвінки з американськими колегами.
• Питаєш, коли застряг, а не сидиш три дні мовчки — для нас це важливіше за швидкість.

Комерційний досвід у Data Engineering не потрібен. Навчальні проєкти, дипломна, курси, буткемп, пет-проєкти — усе рахується. Є репозиторій — кидай посилання.

Буде плюсом (але не обов'язково)

• Хоч трохи Snowflake, BigQuery або Redshift
• dbt, Fivetran, Airbyte
• Airflow, Dagster чи Prefect
• Git і розуміння, як працює код-рев'ю та CI/CD
• Будь-яка хмара: AWS, GCP, Azure
• BI-інструменти: Looker, Tableau, Power BI
• Будь-які експерименти з LLM API

Що пропонуємо

• Справжнє менторство. Закріплений сеньйор, код-рев'ю кожної задачі й щотижневі 1:1 з керівником напряму.
• Дані, на яких реально щось стоїть. Твої пайплайни годують звітність маркетингу та фінансів — це не навчальні задачки. 
• Граємо в довгу. Хочемо, щоб ти ріс і залишався з нами.
• Реальна свобода. Гнучкий графік, розподілена команда, без мікроменеджменту.
• Бюджет на навчання — курси, сертифікації, професійна література. 
• Оплачувана відпустка 
• Performance review  — щороку.
• Офіційне працевлаштування. 
• Людський процес найму.Без сюрпризів і семиетапних марафонів — усього три кроки:
  1. Коротке інтерв'ю з рекрутером.
  2. Технічне інтерв'ю десь на 90 хвилин. 
  3. Фінальна зустріч з керівником напряму.

We are a rapidly growing company in the field of digital advertising and partner marketing (AdTech, Affiliate). We manage advertising networks, services, and internal products. Our key principle is order in operational processes: we do not put out fires; we work according to established algorithms.
 

About the Role

We are looking for the right-hand person of the Operations Manager. You will be responsible for the "operations" side of things: from monitoring deadlines and working with Jira, to registrations in partner networks and organizing business trips. This is a role for someone who takes pleasure in systematic work, sees tasks through to completion, and is not afraid of routine yet important duties. You will become the link between teams and ensure the smooth operation of all internal processes.
 

Key Responsibilities:

• Discipline Control: Monitoring vacations, sick leaves, reminding teams to comply with regulations.
• Task Management (Jira): Monitoring deadlines and statuses, checking task quality, assisting the team, and maintaining order on boards. You are the guardian of the tracker's cleanliness.
• Access and Database: Maintaining an up-to-date database of logins/passwords, granting access to employees, and managing subscriptions.
• External Registrations: Filling out applications in ad networks and partner programs, completing verifications.
• Communication: Primary correspondence with partners and services (verifications, compensations, standard queries), monitoring emails.
• Vendor Search: Finding subcontractors (designers, developers), collecting commercial proposals, and preparing recommendations.
• Research and Analytics: Gathering information on demand, structuring data in spreadsheets, and preparing brief summaries.
• Logistics: Organizing business trips and trips to conferences (tickets, hotels).
• Systematization: Bringing order to spreadsheets, Miro boards, and internal documents.
• Backup: Replacing the Operations Manager in their absence on key financial and operational tasks.
   

Our Ideal Candidate:

• Meticulous and Attentive: Accuracy is critical for us; a mistake in an application or verification can cost money.
• Discerning: You can distinguish between a standard situation and a crisis. You can solve typical issues yourself but raise the flag immediately in non-standard situations.
• Persistent yet Diplomatic: You know how to "push" deadlines and statuses without falling out with colleagues.
• Proficient in Writing: A large part of the work involves correspondence in English (level B1 or higher).
• Loves Order: Routine doesn't scare you, and task completion brings satisfaction.
• Skilled with Tools: Proficient user of Google Sheets/Excel, experience with any task tracker (Jira is ideal, Asana/Trello/YouGile is good).
• Careful with Data: We work with confidential information.
• Uses Neural Networks: Regularly uses ChatGPT and similar tools to speed up work.
   

Will be a plus:

• Experience in Affiliate / AdTech / Digital marketing (knowledge of advertising dashboards).
• Understanding of financial processes or an economic education.
• Analytical mindset (you enjoy verifying data and finding discrepancies).
• Experience as an assistant to a manager or an operations specialist (including specialized courses).
   

Working Conditions:

• Remote.
• Schedule: 11:00 AM – 7:00 PM (UTC+3).
• Probation period: 3 months, with a phased expansion of responsibilities (access and tasks are granted gradually).
• Mandatory test assignment.
   

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re looking for a Support Agent to become one of the key points of contact for our players - helping them quickly resolve issues, and making sure every interaction feels professional, clear, and human. This role is a great fit for someone who is empathetic, attentive to detail and comfortable working in a fast-paced environment where every day can bring a different challenge.
 

Must-Have Skills & Experience:

• Minimum 0.6 year of experience in a similar Customer Support role.
• English B2-C1 - excellent written English, and strong grammar. Able to provide clear concise, professional and empathetic responses.
• Multitasking - ability to handle multiple customer conversations simultaneously while maintaining response quality and accuracy.
• Problem-solving skills - able to identify the customer's issue, investigate it using available tools and provide an appropriate resolution or escalation.
• CRM/Helpdesk experience - experience with Livechat, Zendesk, Intercom, Freshdesk, Salesforce, or similar platforms.
• Shift work availability - willingness to work rotating shifts, including evenings, nights, weekends, and public holidays if required.
• QA & KPI experience - familiarity with quality assurance processes and support KPIs such as CSAT, FRT, AHT, SLA, and resolution rate.
• High attention to detail - especially when handling customer accounts, payments, verification, and sensitive information.

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 10:00–22:00.
  
  Will be a plus:
• iGaming experience - previous experience in IGaming, sportsbook, or gaming support.
• Experience with Tier-1 customers - particularly Canada, Australia, New Zealand, Germany, or other Western European markets.
• Additional languages - German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish, or other European languages at B2–C1+ level.
• VIP customer support - experience working with high-value or VIP customers is a strong advantage.
   

Expected Duties / Tasks:

• Handle customer inquiries via Live Chat and Email, providing professional, friendly, and efficient support.
• Provide accurate information regarding accounts, deposits, withdrawals, bonuses, promotions, games, and product functionality.
• Troubleshoot customer issues, review account and transaction history, and identify root causes.
• Assist with KYC, verification, payments, account access, and technical issues in line with company procedures.
• Handle complaints and sensitive cases, escalating complex issues and potential fraud, payment, security, or responsible gambling concerns to the relevant teams.
• Maintain accurate CRM/ticket records and ensure customer data is handled securely and confidentially.
• Meet established SLA and support KPIs, including response time, resolution time, productivity, and quality.
• Stay up to date with product changes, promotions, payment methods, and internal policies, while sharing recurring customer issues and feedback with Team Leads and relevant departments.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will work closely with the Team Lead Customer Care and play a key role in improving the customer experience and shaping the future of our Support function.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

An international company is looking for a Support/VIP Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• From 1 year of experience in the position of support manager / VIP manager;

• Level of knowledge of English — B1 and above;

• Excellent communication skills;

• Advanced knowledge in Excel. Ability to work with databases, pivot tables and other functions;

• Experience in gambling/betting will be a big plus.

• VIP portfolio management and development — building long-term, trusting relationships and serving as the single point of contact for all inquiries;
• Retention and revenue growth (retention & LTV) — developing personalized bonus programs and up-selling/cross-selling products, monitoring GGR/NGR and deposit activity within the portfolio;
• VIP identification and reactivation — analyzing player behavior to identify potential VIPs and re-engage long-inactive clients;
• Compliance and responsible gaming — conducting Source of Funds/AML checks, monitoring for signs of problem gambling, and ensuring adherence to African regulatory requirements;
• Reporting and analytics — preparing regular portfolio performance reports (deposits, retention, satisfaction) for management and sharing insights with the marketing team.

• Stable schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

Всім привіт! Magnetics🧲 шукає Support Manager для нашого підрядника M5Team - https://m5team.net/. Якщо ви готові займатись підтримкою клієнтів та маєте відмінні комунікативні навички, то ця пропозиція саме для вас!

M5Team - компанія професіоналів, що забезпечує своїх клієнтів вищим рівнем обслуговування.

Які навички вам знадобляться для того, щоб отримати оффер?

- Уважність до деталей, відповідальність, пунктуальність, вміння знаходити індивідуальний підхід.
- Хороший рівень англійської мови (B1-B2).

Буде плюсом:
- Досвід роботи з CRM Helpdesk\Livechat.
- Досвід роботи з клієнтами.
- Вміння працювати з чатом та електронною поштою, зосереджуючись на потребах клієнтів.
- Досвід утримання клієнтів та вирішення заперечень.

Що буде входити до ваших функціональних обов’язків?:

- Спілкування з англомовними клієнтами через чат, електронну пошту та месенджери.
- Розвиток та підтримка довгострокових відносин з клієнтами, забезпечення високого рівня обслуговування.
- Робота з запереченнями та вирішення вхідних запитів через чат та електронну пошту.
- Допомога з вирішенням питань від клієнтів.

💸ЗП: 700$ на випробувальний термін, після вт +200$ по результатах КРІ.

Оскільки наша підтримка працює 24\7, посада передбачає різні зміни (ранкові і нічні). Графік 5\2:

- Перша зміна - вівторок (ранкова 07:00 - 15:00)
- Друга зміна - середа (ранкова 07:00 - 15:00)
- Третя зміна - п'ятниця (нічна 23:00 - 07:00)
- Четверта зміна - субота (нічна 23:00 - 07:00)
- За домовленістю - четвер нічна, або неділя нічна, або додатковий вихідний

Не пропустіть цю неймовірну можливість бути частиною нашої команди! 

Що ми пропонуємо:
🧲Можливість працювати віддалено;
🧲Оплачувана відпустка (20 робочих днів), лікарняні (10 днів) та додаткова оплата за роботу в святкові дні;
🧲Медичне страхування;
🧲Покриваємо 50% вартості курсів англійської;
🧲Безкоштовні консультації наших юристів та додаткова знижка 50% на будь-який вид юридичних послуг;
🧲Гнучкий графік;
🧲Перегляд заробітної плати відповідно до показників;
🧲Наявність бази знань.