Support / VIP Manager Offline

An international company is looking for a Support/VIP Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• From 1 year of experience in the position of support manager / VIP manager;

• Level of knowledge of English — B1 and above;

• Excellent communication skills;

• Advanced knowledge in Excel. Ability to work with databases, pivot tables and other functions;

• Experience in gambling/betting will be a big plus.

• VIP portfolio management and development — building long-term, trusting relationships and serving as the single point of contact for all inquiries;
• Retention and revenue growth (retention & LTV) — developing personalized bonus programs and up-selling/cross-selling products, monitoring GGR/NGR and deposit activity within the portfolio;
• VIP identification and reactivation — analyzing player behavior to identify potential VIPs and re-engage long-inactive clients;
• Compliance and responsible gaming — conducting Source of Funds/AML checks, monitoring for signs of problem gambling, and ensuring adherence to African regulatory requirements;
• Reporting and analytics — preparing regular portfolio performance reports (deposits, retention, satisfaction) for management and sharing insights with the marketing team.

• Stable schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.