Jobs

Overview

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world-class research tools without the complexity or price tag of legacy platforms.

Our impact so far:
🚀 One of the fastest-growing platforms for financial advisors, driven by product-led growth
🥇 Recognized by users as a top-rated investment solution on G2
🏆 Rated as the top research platform for user satisfaction in the Kitces survey, the largest survey in the advisor industry
 

About the Role

Koyfin has achieved strong product market fit and profitable growth. The next phase is about deepening our relationships with financial advisors and wealth management professionals — and delivering a support experience that matches the quality of our product.

As a Client Operation Specialist, you will be the first point of contact for our users, helping them get the most out of the Koyfin platform. This role sits at the intersection of support, customer success, and product feedback - you will resolve issues, guide clients through complex workflows, drive product adoption, and surface insights that directly shape how we improve.

This is a role for someone who is empathetic, proactive, and takes genuine ownership of the user experience - not just closing tickets, but making sure customers succeed.
 

What You’ll Be Doing:

Customer Support

• Provide empathetic, timely support across email, help center, video, and calls  resolving issues with care and professionalism
• Report bugs, and partner with Product and Engineering to drive resolutions, Troubleshoot issues
• Share customer insights and recurring feedback with the team to continuously improve the user experience
• Identify patterns in support requests and proactively suggest process or product improvements
• Propose and implement AI tools to automate and scale customer support, Update AI Chatbot
• Take on ad hoc tasks related to customer success, client relationships, and broader company growth as needed

Customer Success

• Help with the onboarding experience for new users and advisor clients, ensuring they reach value quickly and confidently
• Proactively check in with key accounts to understand how they're using the platform and where they may be stuck
• Drive product adoption by educating users on features and workflows relevant to their specific use case
• Gather and document customer feedback, use cases, and success stories to inform product direction

Sales Operations

• Manage subscriptions, upgrades, renewals, and account transfers in collaboration with Sales
• Prepare and send invoices, follow up on payments, and handle contracts for enterprise accounts
• Schedule and lead product demos and training sessions for clients

What We’re Looking For

You are a support professional who takes ownership, communicates clearly, and genuinely cares about the user experience.

• 3+ years of customer support or customer success experience at a SaaS or tech product company
• Hands-on experience with CS tools
• Proven ability to collaborate across teams - QA, Sales, and Engineering
• Fluent English communication, written and verbal
• Strong product mindset - you understand what you're supporting and can explain it clearly
• Exceptional prioritization and organizational skills with a strong eye for detail
• Proactive about identifying issues and opportunities before they escalate
• Honest, direct, and collaborative 
• Fast learner who picks up new tools, workflows, and domain knowledge quickly
• Alignment with our values: Customer First, Humility and Respect, Teamwork, Continuous Improvement, and GSD
   

Nice to Have

• Familiarity with financial data platforms or fintech products (Koyfin, Bloomberg, Refinitiv, FactSet, or similar)
• Experience leveraging AI tools to automate and scale customer support workflows
   

Working Hours

• Available to work 9 AM – 6 PM EST to support customers and collaborate with global teams

We are looking for a skilled Shopify Developer to join our team and help us enhance our e-commerce platform. This role requires a strategic thinker with a robust full stack development background and a deep understanding of Shopify's platform. If you're passionate about e-commerce development, enjoy solving technical challenges, and have experience building user-friendly online shopping solutions, this is the perfect opportunity for you. 

Key responsibilities: 

• Develop, maintain, and optimize Shopify websites.
• Develop and integrate custom apps using Shopify’s API to extend website functionality. 
• Customize Shopify themes and build new features to meet business needs. 
• Ensure best practices in coding, performance, accessibility and security. 
• Troubleshoot and resolve issues related to Shopify websites. 
• Stay updated with the latest trends and technologies in e-commerce and Shopify development. 
• Collaborate with cross-functional teams. 
   

Required Skills and Qualifications: 

• Strong understanding of Shopify architecture, APIs, and Liquid templating. 
• Strong skills in React.js, GraphQL, HTML5, CSS3. 
• Extensive JavaScript experience, particularly with React.js and GraphQL. 
• Experience working in Agile teams and methodologies. 
• Strong familiarity with third-party libraries and APIs. 
• Proficiency with design tools like Sketch, Figma, or Invision. 
• Excellent problem-solving skills and attention to detail. 
• Strong communication skills for effective cross-functional collaboration. 
• English – Intermediate level and higher. 
   

Nice to have: 

• Experience with e-commerce optimization, SEO principles, and the Google Analytics suite. 
• Familiarity with project management tools such as Jira. 
• Certifications in Shopify development or similar credentials. 
   

What We Offer: 

• Competitive salary based on experience. 
• A vibrant and supportive work environment. 
• Opportunities for professional growth and development. 
• Flexibility in hours and remote working. 

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client builds engaging gaming platforms in the sweepstakes and social casino space, combining free-to-play entertainment with real-money features. Their products include highly engaging casual games designed to attract and retain large audiences across digital channels.

Design plays a key role in business growth: creative assets are produced at high speed for user acquisition campaigns, social media, CRM, and promotional activities. The team works closely with performance marketing and product stakeholders to create visuals that not only look strong but also directly influence user engagement and campaign performance.

This is a fast-paced environment where creative work has visible impact and where strong design decisions contribute directly to product growth.

About the Role:

We are looking for a Marketing Graphic Designer to join a growing creative team and help shape the visual identity of multiple gaming brands.

In this role, you will own the full lifecycle of static creative production — from brief to final delivery — creating high-quality assets for marketing campaigns, social media, CRM, and promotional activities.

You will work closely with performance marketing, product teams, and external creative partners to turn ideas into visuals that support user acquisition, engagement, and retention. This role offers real creative ownership, room to bring new ideas, and the opportunity to influence visual direction in a fast-moving environment.

Key Responsibilities:

• Create on-brand visual assets for in-game interfaces, marketing campaigns, social media, email and CRM communications.
• Design logos, icons, typography and other branding elements to maintain a cohesive visual style.
• Ensure consistency of color, hierarchy and layout across multiple products and channels.
• Collaborate with performance marketing and product teams to adapt designs for user acquisition and promotional campaigns.
• Participate in brainstorming sessions, contribute concept sketches and design proposals.
• Optimize static graphics for technical requirements of advertising platforms and in-app environments.

Required Competence and Skills:

• 3+ years of professional graphic design experience, ideally in a digital or gaming context.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator) and experience with Figma or similar tools.
• Strong attention to detail and precision in visual execution.
• Proven creative thinking and problem-solving skills under tight deadlines.
• Effective communication and collaboration skills with cross-functional teams.
• A portfolio demonstrating high-quality design work across digital channels.
• Upper-intermediate level of English (written and spoken)

Nice to Have:

• Experience designing for performance marketing and user acquisition campaigns.
• Background in the gaming industry or familiarity with social casino mechanics.
• Degree in Graphic Design or related visual arts field.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.

Join us as a Senior PR Manager!
 

Requirements

— 5+ years of experience in public relations, communications;
— Excellent writing, editing, and communications skills in Ukrainian and English;
— Experience developing and executing communications strategies across multiple markets or audiences;
— Strong understanding of media relations, reputation management, and strategic storytelling;
— Deep understanding of the Ukrainian media landscape and its specific dynamics;
— Ability to work effectively with senior stakeholders and cross-functional teams in a complex, fast-paced organizational environment;
— Strong cross-cultural communication skills, with the ability to collaborate effectively with colleagues and partners across different countries and cultural contexts;
— Results-oriented mindset with the ability to measure impact and continuously improve communication performance;
— Ability to think strategically and translate the strategy into concrete actions and measurable results;
— Proven ability to work independently, take ownership of projects, and drive initiatives from strategy to execution with minimal supervision;
— Background working in fast-paced industries such as technology, fintech, crypto would be an advantage;
— Experience working in international or multi-market environments would be an advantage.

Responsibilities

— Develop and lead the execution of PR strategy for WhiteBIT’s brand and reputation in Ukraine;
— Prepare and distribute communications materials including press releases, media statements, talking points, presentations, and executive briefings;
— Monitor media coverage, industry trends, and competitor activity to inform proactive communications planning and response strategies;
— Plan, manage, and oversee PR campaigns from concept through execution, measuring impact and optimizing performance;
— Build and nurture relationships with Ukrainian media and external partners to maximize coverage and reach;
— Identify and prepare spokespeople in Ukraine, including executives and product leads, on key messages and public appearances;
— Support crisis communications efforts, ensuring timely, accurate, and effective messaging in sensitive situations;
— Collaborate with internal stakeholders across marketing, product, legal, and leadership to align communications initiatives with business objectives;
— Oversee alignment of communications across other key markets with global PR and brand guidelines, maintaining consistency while allowing for local market adaptation;
— Advise executives and internal teams on communications strategies, media engagement, and key messaging to ensure consistent, impactful storytelling;
— Manage external PR agencies or consultants where applicable, providing clear briefs, guidance, and measurable outcomes;
— Perform additional duties and special projects as assigned to support WhiteBIT’s overall communications goals.

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
 

Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

We`re looking for a proactive and relationship-driven Retention Manager 

We’re looking for

• 3+ years of experience in account management, retention, or client success (B2B environment)
• Proven ability to manage client relationships and drive commercial outcomes
• Experience in the iGaming industry is a strong advantage
• Analytical mindset with the ability to identify performance gaps and opportunities
• Strong communication and negotiation skills
• Ability to work cross-functionally and manage multiple stakeholders
• Proactive, self-driven, and results-oriented approach

• Fluent English

   

Responsibilities

• Own the reactivation of inactive, underperforming, and churned B2B projects
• Re-engage operators that have fully stopped cooperation and understand reasons for churn and assess reactivation potential
• Analyze reseller and operator portfolios to identify activated but non-performing integrations
• Work closely with resellers to revive dormant operators within their networks
• Proactively reach out to inactive or churned partners to identify blockers
• Rebuild relationships and restart commercial activity through tailored reactivation approaches
• Coordinate internal teams (Product, Tech, Marketing) to support relaunch or reactivation scenarios
• Document churn reasons, reactivation outcomes, and recurring blockers for internal insights
• Transfer non-responsive or commercially blocked cases to the Sales team with full context and recommendations

Responsibilities

• Developing functionality for personal accounts for webmasters and administrators.  
• Creation of a system for receiving and processing postback notifications from partners. 
• Integration of third-party services (SMS gateways, anti-fraud, Geo-IP).  
• Code coverage with tests (PHPUnit). 

Requirements

• At least 3 years of experience in commercial development on Symfony. 
• Ability to write clean, maintainable code (SOLID, DRY).  
• Experience with PostgreSQL (complex joins, indexes). 
• Experience with queues (Redis/RabbitMQ). 
• Attention to detail.  

About the position:

We are looking for a Database Developer to join our team and contribute to the development and support of a large-scale enterprise application. In this role, you will work on a mission-critical system, ensuring stability while also driving the implementation of new features and performance improvements. You will collaborate closely with cross-functional teams, participate in architectural discussions, and apply best practices throughout the full software development life cycle.

Key Responsibilities:

• Design stable, reliable and effective database structure.
• Optimize and maintain legacy systems.
• Modify database structure according to user requests and perform tests.
• Solve performance issues.
• Liaise with developers to improve systems and establish best practices.
• Gather user requirements and develop new features.
• Provide support to users of our systems.
• Ensure all business system meet company to performance requirements.

Requirements:

• Deep understanding of database design process (tables, indexes).
• Knowledge of query perfomance tuning mechanisms.
• Ability to work with query and database metrics.
• Experience in writing complex stored procedures.
• Knowledge of ETL processes.
• Experience of 3 years working with IBM DB2 or Oracle, or MS SQL (complex databases).

We Offer:

• Competitive salary package and performance-based motivation system.
• Opportunity to work in a financially strong, fast-growing multinational company.
• Constant interaction with global teams of professionals.
• Access to continuous professional development: training, certification programs, events, and team buildings.
• Gifts and bonuses for significant life events, corporate awards, and long-service recognition.

📍 Location: EU-based
💼 Cooperation type: Full-time
🧭 Work format: Remote

Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.
 

We’re looking for a Digital Marketing Specialist to grow Stape’s presence among enterprise clients and digital agencies.

You’ll work across campaigns, messaging, and assets to make sure we’re clearly positioned, well represented, and consistently generating high-quality leads.

Requirements:

• 3+ years of experience in digital marketing, ideally in SaaS or B2B
• You’ve worked across multiple areas of marketing
• You have experience with product marketing or sales enablement
• You’re comfortable supporting both strategic projects and hands-on marketing execution
• You’re highly organized, detail-oriented, and able to manage multiple projects and tasks with care
• You’re curious, eager to learn, and motivated to build a strong understanding of the product
• You understand how digital marketing and tracking ecosystems work in practice
• You have experience with Google Tag Manager (GTM) or a strong willingness to learn
• Fluent English (spoken and written)

Key tasks:

• Run and support B2B marketing initiatives (general and industry-specific)
• Plan campaigns: audience research, messaging, and coordination with the performance team
• Create and optimize landing pages
• Create and improve sales materials (pitch decks, one-pagers, use cases)
• Develop marketing content (guides, playbooks, PDFs)
• Support co-marketing initiatives and partner activities
• Manage and improve our presence on review platforms
• Work closely with sales, product, design, and content teams

Nice to have:

• Experience in analytics / tracking / martech space
• Experience working with enterprise or agency audiences
• Experience with server-side tracking
• Experience managing review platforms (G2, Capterra, etc.)

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration
• Educational support: Invest in your self-development through a dedicated training and professional growth budget
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health

Excited to join us? Submit your CV and let’s get started!

Why join us
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! :)

About the role
As a Data Steward, you’ll own how product information moves from business teams to market — validating, enriching, and syndicating data through inRiver across every channel it touches. It’s a cross-functional role with real breadth: resolving data gaps at the source, maintaining syndication templates, and keeping product data accurate and channel-ready. For someone who takes pride in data quality and wants visibility across the full product data lifecycle, this is for you.

What you will do
● Validate product data across core systems to ensure completeness and accuracy;
● Upload product data into PIM systems and resolve data gaps with stakeholders;
● Support business teams with product data issues across channels;
● Communicate data requirements to stakeholders to ensure data quality aligned with product launch timelines;
● Create, track, and report on product data and launch status;
● Maintain and reconfigure syndication templates in inRiver.

Must haves
● 3+ years of experience in data management;
● Understanding of data lifecycle;
● Experience using multiple tools for data management and stewardship;
● Experience with inRiver or PIM tools (Salsify, Informatica, Akeneo);
● Experience with PIM syndication for retailers or marketplaces;
● Proficiency in Excel;
● Ability to work under tight deadlines;
● Strong communication skills;
● Fluent English level.

Perks and benefits

● Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

● Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

● A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

● Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office — whatever makes you the happiest and most productive.

Meet Our Recruitment Process

Asynchronous stage — An automated, self-paced track that helps us move faster and give you quicker feedback:

● Short online form to confirm basic requirements
● 30–60 minute skills assessment
● 5-minute introduction video

Synchronous stage — Live interviews

● Technical interview with our engineering team (scheduled at your convenience)
● Final interview with your future teammates

If it’s a match—you’ll get an offer!

Senior Security Analyst (SSA) | GSOC | Full-time | Shift-based (24/7 coverage)

We are looking for a Senior Security Analyst (Tier 2) to join a global Security Operations Center (GSOC).

This role is responsible for incident investigation, coordination, and resolution of escalated security events (P2 and above) and acts as a key escalation and decision-making point within the security operations structure.

🔹 Key responsibilities:

• Receive, investigate, and manage all incidents escalated from Tier 1 SMOs
• Analyze video footage, access control logs, and sensor data to define scope and severity
• Coordinate on-site response by directing Site Security Liaisons during active incidents
• Decide on escalation to Tier 3 and provide full situational briefings to Shift Supervisors
• Create clear and structured incident reports for all P1/P2 events
• Perform cross-site correlation analysis to identify patterns across incidents
• Communicate with site management for medium and high-severity events
• Mentor Tier 1 SMOs and provide real-time support during complex incidents
• Contribute to post-incident SOP improvements and process optimization

🔹 Requirements:

• 3–6 years of experience in physical security operations, corporate security, SOC/GSOC, or similar environment
• Proven experience investigating and managing security incidents in multi-site or enterprise setups
• Strong analytical skills with the ability to quickly synthesize information under pressure
• Excellent written and spoken English, with experience producing structured incident reports
• Experience with CCTV systems, access control platforms, and ITSM tools

🔹 Nice to have:

• Experience with Verkada Command platform
• Familiarity with threat assessment methodologies or formal incident management frameworks
• Security certifications (CPP, PSP, or equivalent)
• Experience in global, multi-time-zone operations centers

We are looking for a creative and proactive Sales manager  who can craft visual solutions that not only look great but also drive real business results.

Requirements:

- Strong network of operator contacts (EU, LATAM, or other target regions);
- Ability to identify and close new business opportunities;
- Experience managing the full sales cycle (prospecting → demo → negotiation → contract → launch);
- Skilled in building long-term partnerships;
- Strong negotiation and objection-handling skills;
- Experience working with CRM systems;
- Excellent communication and presentation skills;
- Structured and organized approach to work;
- High ownership mentality and proactivity;
- Ability to work under pressure and meet targets;
- Fluent in English (additional languages are a plus).

Responsibilities:
- Develop and maintain relationships with key clients in the iGaming sector;
- Identify new business opportunities and drive revenue growth;
- Manage the full sales cycle: prospecting, pitching, negotiating, and closing deals;
- Maintain accurate records of sales activity in CRMs;
- Collaborate with internal teams to ensure client satisfaction;
- Prepare reports and updates for management.

Work conditions:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed.

Professional development:

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

Work-life balance:

• Ability to work fully remotely;
• 20 days of vacation;
• Days off on public holidays;
• Paid sick leave;
• Informal online/offline events.

About the Role
We are looking for a self-driven IT Project Manager with strong technical expertise, an analytical mindset, and the ability to manage multiple small to medium-sized projects in a fast-paced, startup environment. This role is for someone who thrives on challenges, embraces rapid change, and takes full ownership of project delivery from inception to completion.
The ideal candidate is a proactive problem-solver, adept at managing priorities, and comfortable working in a high-pressure, high-growth environment where speed and adaptability are key.

Key Responsibilities:
Project Management and Delivery

• Own the full project lifecycle, from ideation to deployment and post-implementation review.
• Develop detailed project plans, ensuring alignment with business objectives and stakeholder expectations.
• Manage scope, timelines and resources to deliver projects on time.

• Drive projects forward with a sense of urgency, ensuring no delays in execution.

  
  Technical Expertise

• Collaborate with technical teams to evaluate solutions, troubleshoot issues, and resolve roadblocks.
• Leverage strong technical knowledge to make informed decisions and challenge assumptions.

• Ensure the delivery of scalable, efficient, and secure solutions that meet technical and business requirements.

   

• High-Paced Collaboration
• Act as a key liaison between cross-functional teams, ensuring alignment across departments.
• Communicate effectively with stakeholders, providing clear updates and managing expectations in a fast-moving environment.

• Foster a collaborative, startup mindset where adaptability and innovation are encouraged.

   

• Risk Management and Problem-Solving
• Anticipate and address potential risks and obstacles with speed and efficiency.
• Quickly analyze and resolve issues to keep projects on track.

• Leverage data and analytics to make real-time decisions and optimize outcomes.

   

• Continuous Improvement
• Identify inefficiencies and propose innovative solutions to streamline project delivery.
• Champion a culture of rapid iteration and continuous improvement.
• Conduct post-project evaluations to identify learnings and refine future processes.
   
• Qualifications and Skills Required:
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 3+ years of experience managing IT projects in high-growth or startup environments.
• Strong technical knowledge in areas such as software development, IT infrastructure, or cloud solutions.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent analytical skills, with the ability to break down complex problems and implement effective solutions.
• Expertise in Agile, Scrum, or hybrid methodologies.
• Proficiency in project management tools (e.g., Jira, Confluence, or Trello).
• Exceptional communication skills, with the ability to manage cross-functional teams and stakeholder relationships.

Job Posting: Team Lead (Remote)

 Department: Home Services
 Location: Remote
 Employment Type: Full-Time
 Working Hours: 8:00 AM – 5:00 PM (LA Time), Monday to Friday

Summary

We are seeking a detail-oriented, results-driven Team Lead to oversee daily operations of our Home services accounts. This is a hands-on leadership role focused on execution, operational performance, and team coordination. You will be responsible for driving measurable results that directly impact revenue, profitability, and client satisfaction by ensuring smooth workflows, supporting the sales and service teams, and mentoring your team toward success. This position emphasizes operational oversight, coaching, and performance outcomes.

Key Responsibilities
 

Team Leadership & Oversight

• Lead, coach, and support team members in achieving individual and team KPIs.
• Monitor daily performance metrics (Revenue, Profitability %, Closing Ratios, ADL) and provide corrective action when needed.
• Ensure adherence to processes, service levels, and client expectations.
   

Operational Execution

• Manage lead allocation and workload distribution for maximum efficiency.
• Track real-time progress on closing ratios, profitability, and revenue goals.
• Identify operational bottlenecks and implement quick solutions.
   

Sales & Service Support

• Collaborate closely with Sales Development Representatives (SDRs) and service technicians to ensure seamless client interactions.
• Handle client/contractor escalations swiftly and professionally.
• Reinforce best practices in sales conversion and service excellence.
   

Performance Monitoring & Reporting

• Deliver regular performance updates and insights to the team and AR BUM.
• Conduct one-on-one check-ins and support team members in hitting goals.
• Drive accountability by maintaining KPI visibility across the team.
• Reduce Canceled & Lost leads month-over-month (MOM).

Contractor & Client Coordination

• Build strong relationships with contractors to ensure service availability, dependability, and revenue growth.
• Ensure positive client experiences by resolving issues quickly and maintaining service quality.

Continuous Improvement

• Contribute to technician hiring and onboarding efforts.
• Share real-time operational feedback with management to enhance tools and workflows.
• Promote training and knowledge sharing across the team.

Requirements

• 3+ years in supervisory or team lead roles (sales operations, call centers, or field services preferred).
• Strong track record in managing KPI-driven teams in fast-paced environments.
• Excellent organizational and problem-solving skills with execution focus.
• Proficiency with CRM systems, KPI dashboards, and reporting tools.
• Strong communication skills for engaging with team members, contractors, and clients.

Core Competencies

• Hands-On Leader: Actively engages in daily team operations.
• KPI-Focused: Monitors and improves performance with data-driven decisions.
• Problem Solver: Resolves escalations and operational challenges effectively.
• Collaborative: Works across teams to align sales and service.
• Resilient & Driven: Thrives under pressure while driving performance.

Why Join Us?
This is an exciting opportunity to step into a high-impact leadership role where your operational expertise will directly influence business growth and client satisfaction. You’ll work in a supportive, high-performance culture, with room to grow alongside the AR Business Unit.

We are looking for an Email Compliance Manager to own all communication, ticket management, and compliance coordination with ESPs across a large client portfolio.

You will be responsible for writing, submitting, and managing all interactions with ESP support, compliance, abuse, and deliverability teams. You will act as the strategic communication layer between internal teams and ESPs, ensuring every issue is resolved efficiently and professionally.

You must understand how ESP compliance teams think, how deliverability systems operate, and how to frame communication to achieve optimal outcomes while protecting client accounts.

WHAT WE ARE LOOKING FOR

Must-have

• 3+ years in ESP-side, compliance, deliverability, or direct ESP communications roles
• Strong understanding of ESP compliance systems, abuse handling, and deliverability mechanics
• Exceptional written English (near-native or native level) — writing is your core tool
• Proven ability to manage 30+ clients across different niches simultaneously
• Strong risk identification and problem anticipation skills
• High attention to detail (errors in ESP communication have real consequences)
• Comfortable working flexible hours and across US time zones when required
• Able to operate across all niches without personal or moral restrictions

Nice to have

• Direct experience working inside an ESP (support, compliance, deliverability)
• Familiarity with major ESP internal processes and decision-making systems
• Experience coordinating cross-functional technical or compliance resolutions
• Background in email marketing or marketing operations

WHAT YOU WILL OWN

ESP & Compliance Ticket Management

• Own all ESP ticket submissions and lifecycle management across 30+ clients
• Track, prioritize, and manage all active tickets from open to resolution
• Ensure nothing is lost, delayed, or left without follow-up
• Maintain structured logs of all communications, statuses, and outcomes
• Prioritize tickets based on urgency, compliance risk, and business impact

ESP Communications & Written Strategy

• Write and send all communications to ESP support, compliance, and deliverability teams
• Handle responses to abuse complaints, compliance flags, warnings, and suspensions
• Adapt tone, framing, and strategy based on ESP, issue type, and client context
• Know when to escalate, push back, or concede to protect client accounts
• Ensure all communication is precise, professional, and strategically optimized

Risk & Compliance Management

• Identify deliverability and compliance risks before they escalate
• Understand downstream consequences of every ESP interaction
• Propose mitigation strategies to the Head of Project for high-risk situations
• Stay updated on ESP policy changes, compliance rules, and deliverability trends
• Anticipate issues before they become account-threatening problems

Internal Coordination

• Work closely with email marketers, project managers, and production teams
• Translate ESP requirements into clear internal action items
• Ensure required changes are implemented before responding back to ESPs
• Maintain clear stakeholder communication on all ticket statuses and outcomes
• Follow through until every issue is fully resolved

WHO FITS THIS ROLE

The ideal candidate has worked on the ESP side and understands exactly how compliance and support teams evaluate risk, requests, and sender behavior.

They are a strategic writer who understands that every word sent to an ESP affects outcomes. They can manage a large portfolio of clients without losing track of detail, risk, or urgency.

They are fast, precise, and highly detail-oriented. They think several steps ahead, identifying risks before they become incidents.

They are comfortable working across all niches and understand that this is a behind-the-scenes operational role, not a client-facing or visibility-driven position.

WHO WE ARE

We are a fast-growing operation managing email marketing and deliverability across 30+ clients in multiple niches. We handle all ESP communications and compliance processes on behalf of our clients entirely behind the scenes. The role acts as the final point of contact with email service providers (ESPs), where precision, strategy, and speed directly impact client deliverability and account safety.

This is a high-volume, high-stakes environment. A missed ticket or poorly framed response can result in account restrictions or permanent suspension.

You will report directly to the Head of Project and work closely with internal teams to ensure all ESP issues are resolved end-to-end.

Flexible availability is required. ESP compliance issues do not follow business hours.

🎯 Full-Stack Developer (NestJS/Next.js)

We're a small but passionate product company focusing on delivering top-tier user experiences. Our flagship product is a CS2 Case Opening website. We move fast, think deeply about our users, and care obsessively about their interactions. If you're someone who thrives in a tight-knit, ownership-driven environment, you’ll feel right at home.

We are looking for a Full-Stack developer for a brand-new project.
You will work across front-end and back-end domains (50/50). On the front end, you’ll utilize Next.js to build responsive UIs and integrate real-time functionality using WebSockets. On the back end, you’ll leverage NestJS, MySQL, Redis, and RabbitMQ to build robust, optimized, and scalable applications.

🚀 Technical Stack:

• Front End: Next.js 15 (React), TypeScript, HTML5, CSS3
• Back End: NestJS (Node.js/TypeScript), RabbitMQ, Redis, MySQL
• Real-Time: WebSockets

• Version Control: Git

   

👥 As a Member of Our Team, You Will:

• Collaborate with product owners to define, design, and deploy new features end-to-end.
• Troubleshoot, test, and maintain software to ensure optimal performance and functionality.
• Contribute to all phases of the development lifecycle, from initial planning to final deployment.

• Follow industry best practices

   

💡Core Skills Required:

1. Core: Strong knowledge of JS (3 years+)
2. Frontend: HTML5, CSS3. Experience with React is a must.
3. Backend: Proficient with NestJS and TypeScript. Knowledge of DDD and CQRS is a plus.
4. Databases: Strong knowledge of SQL is a must.
5. Message Brokers: Knowledge of RabbitMQ is a plus.
6. Version Control: Proficient with version control tools like Git.
7. API Integration: Ability to work with REST and GraphQL requests.
8. Real-Time Communication: Experience with WebSockets.

9. Language: Intermediate level of English.

    

🧠 Soft Skills:

• Communication: Excellent ability to articulate ideas and solutions to team members and stakeholders.
• Problem-Solving: Strong analytical and troubleshooting abilities.
• Adaptability: Comfortable switching between front-end and back-end tasks, and learning new tools as needed.
• Teamwork: A collaborative mindset, open to feedback and knowledge sharing.

• Self-motivation: Proactive approach to tackling tasks with minimal supervision.

   

🎁 What We Offer:

• Fully remote work.
• Competitive salary.
• Flat company structure: no bureaucracy.
• Opportunities for professional growth.
• Work-life balance with flexible working hours.
• Access to various learning resources and development programs
• 20 days of vacation time
• 5 illness days