Jobs

Our backend is partially built with Go. We’re looking for a full-time Go developer who will take ownership of core backend services and contribute to the integration of our real-time communication layer.What you’ll do:
 

• Develop and maintain scalable backend services in Go
• Integrate and manage our LiveKit infrastructure (self-hosted)
• Implement features like room management, token generation, and participant control
• Build internal APIs (REST/gRPC) for client apps (web, mobile)
• Optimize performance and reliability of audio/video features
• Collaborate with frontend and DevOps teams

Requirements:
 

• 2–4 years of professional experience with Go (Golang)
• Strong understanding of concurrency, goroutines, and channels
• Experience building and maintaining REST or gRPC APIs
• Familiarity with JWT, authentication flows, and session management
• Solid knowledge of PostgreSQL and Redis
• Experience working with Docker and writing maintainable Go services

Nice to have:
 

• Experience with LiveKit or any WebRTC-related project
• Previous work with event-driven architecture, pub/sub, or message queues

Dwarf Engineering is a Ukrainian product & engineering company shaping the future of DefenseTech.
We create game-changing tech solutions that ease the work and save the lives of the Defense Forces of Ukraine, giving them the advantage they need.
Our mission is to make advanced defense technologies accessible and to deliver them faster where they matter most.

We are looking for a hands-on operational leader who can build structure, scale processes, and turn strategy into clear execution.

This role is for someone who can design and improve operations, coordinate cross-functional teams, and ensure the company runs efficiently during active growth. If you’re a practical builder of processes who is comfortable owning both strategy and implementation. We want to talk to you!

The role provides direct access to the co-founders and real influence on the company’s operational architecture.
 

If it sounds like you:

• You understand how business processes work and can quickly improve them;
• You take ownership and bring clarity, structure, and predictability;
• You communicate well with founders, teams, and technical specialists;
• You can turn ideas into practical workflows, systems, and decisions.

Hard skills:

• 5+ years in operations/management (COO, Operations Lead, PMO, etc.);
• Experience in building or improving internal operational processes;
• Strong project coordination & prioritization skills;
• Confident with Excel/Google Sheets and dashboards;
• Understanding of financial indicators (budgeting, P&L basics);
• Experience working with ERP systems, especially 1C/BAF (as a power user or process owner);
• English B2 for communication with partners;
• We don’t expect you to be a 1C/BAF expert from day one - but we do expect you to own the transition and deliver results: the system works, processes are documented, the team uses it, and there is control and measurable metrics;
• Willingness to take ownership of setting up/rebuilding 1C/BAF processes: gathering requirements, translating them into tasks/specs for developers, testing, rollout, and user training.

Responsibilities:

• Define operational priorities together with the co-founders and drive execution through teams;
• Build operational discipline: clear roles and responsibilities, rules and routines, regular syncs/reviews, and execution follow-up;
• Build and optimize core operational processes (finance flow, procurement, logistics, internal workflows);
• Coordinate company operations and align cross-functional teams;
• Lead operational projects and new initiatives from idea to implementation;
• Own 1C/BAF improvements in partnership with developers: customize, automate, and refine functionality based on business needs;
• Maintain operational documentation, procedures, and knowledge bases;
• Prepare reports, dashboards, and KPIs to support business decisions;
• Communicate with external partners and suppliers.
•  

What we offer:

• Work for Ukraine's victory at Defense Tech company, where your work directly contributes to strengthening our country's defense capabilities and achieving victory;
• We guarantee full official employment from day one;
• Reservation of employees from day one, subject to relevant documents;
• Flexible schedule;
• You will receive a full technical setup and height-adjustable desks;
• Our office is located in Kyiv.

Join us if you want your work to have a real impact!

We're looking for a DevOps Engineer to join the team building a fintech platform tailored for EU clients, leveraging Kubernetes, Terraform, and Python. You will play a key role in infrastructure development, ensuring timely troubleshooting and facilitating environment recreation. We encourage proactive problem-solving and welcome your input for software enhancements. Strong communication skills are essential, as you collaborate effectively with both technical and non-technical teams in a minimally supervised environment.

Skills are required:

• Experience with AWS, particularly Elastic Kubernetes Service
• Solid experience with Kubernetes, including Helm and containerized deployments using Docker
• Strong proficiency in Infrastructure as Code, including Terraform, Terragrunt, and Ansible
• Experience setting up and managing CI/CD pipelines using GitHub Actions and Jenkins
• Hands-on experience with NGINX or Traefik, primarily as ingress controllers
• Familiarity with monitoring and observability tools: Datadog, Prometheus, Grafana, and Loki
• Experience using Vault for secrets management
• Experience administering and tuning PostgreSQL
• Confident working in Unix-based environments and automating common operational tasks

Skills will be a plus:

• Experience with Argo CD or other GitOps tools
• Proficiency in Python and Django
• Exposure to compliance-oriented environments
• Experience building high-availability/failover solutions, especially in cloud setups

Responsibilities:

• Design, deploy, and manage infrastructure for fintech microservice applications across cloud environments
• Build and maintain GitHub Actions-based CI/CD pipelines to support rapid development and release cycles
• Implement and evolve Infrastructure as Code (IaC) using Terraform with a focus on parameterized, reusable, and environment-specific modules
• Create, maintain, evolve, and manage complex Kubernetes workloads
• Ensure observability of systems by configuring monitoring, logging, and alerting tools
• Collaborate with developers to support smooth service delivery and troubleshoot infrastructure-related issues
• Continuously improve platform security, reliability, and scalability
• Document infrastructure, deployment processes, and operational best practices
• Participate in the rollout of cloud-agnostic infrastructure patterns to support multi-cloud deployment goals

Project description:

An innovative fintech platform is transforming how consumers manage finances and make purchases using BNPL. It offers seamless payment solutions, integrating with various merchants for online and in-store shopping. It provides their users flexible payment options, real-time spending insights, and robust security measures, enhancing their financial management and shopping experiences.

Client’s mission

To challenge the status quo of everyday finances via exceptional customer experience by being at the forefront in delivering cutting edge technology.

Client’s values

RESPECT: We respect each other, our clients and partners; we are fair and professional; we behave to others in the same way we want them to behave to us. We can slow down, if needed. We don’t play hardball, it’s not our style.

Frontend technology stack

• React frontend
• iOS mobile app
• Android mobile app
• React Backoffice

Backend technology stack

• Orchestration: Kubernetes
• Language: Python
• Frameworks: FastAPI & Django
• Database: PostgreSQL
• Task queue: Celery
• Messaging: Kafka, RebbitMQ
• Testing: Pytest, UnitTests
• IaC: Terraform
• CI/CD: GitHub Actions, Argo CD

Technologies that we use on our projects:

• Cloud Computing Platforms: AWS, Azure
• IaC: Terraform, AWS CloudFormation
• Containerization: Docker
• Orchestration Systems: Kubernetes, Microk8s
• Databases: PostgreSQL, MongoDB, MS SQL, MySQL, ClickHouse
• CI/CD: GitHub Actions, GitLabCI, Azure DevOps
• Logs & Monitoring: Datadog, Prometheus, Grafana, Loki
• Application Development: Python, .NET Core, Node.js, React.js

Who we are:

ViewTraff.com - an iGaming Advertising Network.

Our mission is to help Publishers and Advertisers grow their revenue through advanced digital advertising solutions.

🎯 Ad formats we offer:

- In-stream video (pre-roll, mid-roll, post-roll, overlay)

- Background

- Banners

- Mobile (fullscreen, sticker)

- Popunder

💡 We provide high-quality traffic, strong conversion rates, and dedicated partner support every step of the way.

What will you do:

- Work with publishers, networks and media agencies to create new partnership opportunities.

- Negotiate the purchase of video and display ad placements from publishers in the CIS, LATAM and EU markets.

- Track partner performance, evaluate traffic quality, analyze revenue metrics, and deliver reports that guide strategic development and network scaling.

- Maintain real-time communication with sales representatives and partners at different levels to support ongoing cooperation.

What we expect:

- Experience working in an advertising network as a publisher manager.

- Solid understanding of digital inventory, monetization models, campaign dynamics and ad formats.

- Strong understanding of ad server functionality, tracking, and creative management workflows.

- Solid understanding of VAST/VPAID technologies.

- Strong grasp of lead generation and marketing analytics tools.

- English proficiency at a B2 level or higher.

We offer:

- Competitive salary and performance-based bonuses.

- Opportunity to work with global publishers in a rapidly evolving ad tech ecosystem.

- Compensation for attending industry events, conferences and professional workshops to stay up to date with advertising trends and expand your network.

- Flexible working hours with hybrid or remote work options.

- Paid vacation, sick leave and additional corporate benefits.

Who we are:

ViewTraff.com - an iGaming Advertising Network.

Our mission is to help Publishers and Advertisers grow their revenue through advanced digital advertising solutions.

🎯 Ad formats we offer:

* In-stream video (pre-roll, mid-roll, post-roll, overlay)

* Background ads

* Banners

* Mobile ads (fullscreen, sticker)

* Popunder ads

💡 We provide high-quality traffic, strong conversion rates, and dedicated partner support every step of the way.

What you will do:

- Find new advertisers for the ViewTraff Ad Network, create new negotiations, and close sales deals.

- Establish and foster partnerships with key clients in the market.

- Understand partner business goals, anticipate future needs, and help determine optimal solutions.

- Network effectively with new clients and develop strong business relationships with existing ones.

- Monitor performance metrics, analyze account results, and prepare reports that support strategic initiatives and network growth.

- Represent the company at industry events, conferences, and digital advertising meetups to strengthen our market presence and expand partnerships.

What we expect:

- Experience working with advertisers in the iGaming industry.

- High-level negotiation skills and the ability to handle objections effectively.

- 3+ years of experience in sales within online advertising (video ads, display, push, native, pop-under, programmatic).

- Understanding of digital assets, ad formats, and campaign strategies.

- Strong grasp of lead generation and marketing analytics tools.

- English proficiency at a B2 level or higher.

We offer:

- Competitive salary and performance-based bonuses.

- The opportunity to work with global advertisers and agencies in a rapidly evolving ad tech ecosystem.

- Compensation for attending industry events, conferences, and professional workshops to stay up-to-date with advertising trends and expand your network.

- Flexible working hours with hybrid or remote work options.

- Paid vacation, sick leave, and additional corporate benefits.

Launch Labs is an IT company focused on web and application development. We help clients turn product ideas into working solutions and support them throughout the development process. Our team has worked with well-known brands such as Nike and Rapid Replay(acquired by NBC).
 

We are looking for a Business Analyst who brings structure, clarity, and discipline to product requirements. You will work closely with project managers, developers, and stakeholders to make sure requirements are well-defined and documented.
 

This role is best suited for someone with a structured, detail-oriented, and proactive (Type A) personality, who is comfortable taking ownership of work and keeping things organized.
 

Responsibilities:

• Collaborate with stakeholders to identify, analyze, and document business requirements
• Translate business needs into clear functional and technical specifications
• Prepare and maintain project documentation and artifacts (requirements, workflows, acceptance criteria, etc.)
• Facilitate and lead requirements elicitation sessions (workshops, interviews)
• Participate in testing and validation
   

Requirements:

• 3+ years of commercial experience as a Business Analyst
• Advanced English level (spoken and written)
• Type A mindset: proactive, responsible, comfortable driving clarity and order
• Solid understanding of Scrum / Kanban processes
• Strong analytical, interpersonal, and communication skills
• High attention to detail and strong ownership mindset
• Understanding of SDLC and release processes
• Skills to work with data and validate data to support business decisions.

Benefits:

• 4 weeks of paid vacation per year 
• Flexible working hours 
• Medical insurance for your peace of mind
• Professional development support - Launch Labs covers courses, training, and skill growth
• An exciting, collaborative, and innovative team environment
• Fully remote work, with freedom and flexibility

We are looking for a versatile and highly skilled SEO Copywriter & Content Manager to support the ongoing growth of our international travel platform. This combined role requires strong English writing skills, experience in SEO-driven content creation, and confidence working with CMS systems (WordPress and similar).
You will be responsible for producing, editing, updating, and publishing content for our website, ensuring both quality and SEO relevance.

Key Responsibilities

• Create SEO-oriented content for the website, including articles, city texts, FAQs, and other editorial materials.
• Edit and update existing content to maintain relevance, quality, and alignment with SEO strategy.
• Manage the publishing process: uploading, formatting, structuring, and organizing content within the CMS.
• Provide regular written responses to Trustpilot reviews in a consistent brand voice and similar.
• Adapt content strategies to the evolving search landscape, including AI-driven changes and new SEO requirements.
• Support additional situational website tasks that may arise as part of ongoing content operations.

Requirements

• Fluent written English (C1—C2 level).
• Solid experience in SEO copywriting and/or content production (healthtech, biotech or fintech niches is a plus).
• Experience working with WordPress or other CMS platforms.
• Strong editing, proofreading, and content quality assurance skills.
• Ability to manage a continuous content flow and deliver high-quality results independently.
• Experienced user of Surferseo or similar
• Mid-level+ or senior-level professional with a structured approach to work.

We offer:

• Become a part of our international team;
• Interesting tasks and challenges;
• PE contract;

• Vacation/sick days;

   

Recruiting process:

1. HR Interview
2. Interview with Hiring Manager
3. Job offer

We appreciate your and our time and try to make the process as convenient as possible for all parties.

Produce high-retention videos on Instagram Reels /TikTok/Shorts based on our voiceovers and scripts. 
 

Create modern, punchy video sequences with fast pacing, frequent pattern interrupts, and a strong hook within the first 1–2 seconds.
 

Add motion graphics and kinetic typography, including animated headlines, highlighted keywords, and clean transitions. 
 

Edit product UI footage from screen recordings and combine it with b-roll or stock footage when needed. 
 

Add sound design elements such as whooshes, clicks, and pops, plus basic color correction and subtitles. 
 

Deliver multiple versions when required, including A/B hook variations, different captions.

Suggesting your own creative solutions and ideas to grow our social media platforms. 

About The Role

We are looking for a middle or senior QA who can own product quality in a small team. This is a long-term job. The base load is 8 hours per week. If you can also cover light PM tasks (triage, backlog hygiene, preparing requirements), we can grow this to 10+ hours per week.

Product

US healthcare web platform. Reliability and data privacy matter. Expect regular releases and fast feedback loops.

What You Will Do

• Review requirements, ask the annoying questions early, catch gaps before dev is “done”
• Create and maintain test cases, checklists, and lightweight test plans
• Run functional, regression, and basic integration testing 
• Report bugs with clear reproduction steps, expected vs actual, severity, and evidence
• Validate data using SQL queries when needed
• Collaborate with developers to troubleshoot issues and verify fixes
   

Optional (PM Support)
 

• Triage incoming bugs and requests, keep the board clean, push items to “ready”
• Help turn raw ideas into clear tickets with acceptance criteria
• Coordinate small releases and follow ups across the team
• Keep basic product documentation
   

Requirements

• 3+ years in manual QA for web products (middle or senior level)
• Strong test design techniques and understanding of the test process
• API testing experience (Postman or similar)
• Confident with SQL for data validation
• Solid bug reporting and communication skills in English
• Independent, proactive, comfortable owning outcomes 
   

Nice To Have
 

• Basic test automation experience
• Experience with monitoring, dashboards, or production sanity checks
• Healthcare domain familiarity
• Experience testing performance or investigating stability issues

Format
 

• Part-time, hourly
• Remote
• Start with 8h/week, scale up if PM support is a fit

This is not an enterprise role.
We move fast, make decisions locally, and expect engineers to own outcomes end-to-end.
If you’re looking for heavy process, rigid roadmaps, or decision-making by committee, this role will likely feel frustrating.

What You’ll Do

• Build production-grade AI systems, not demos — deeply integrated LLMs, agentic workflows, retrieval systems, and decision engines that real customers depend on.
• Design and ship end-to-end product features across frontend, backend, and services using TypeScript, React, Node.js, and GraphQL.
• Take ambiguous, messy real-world problems and turn them into working systems — fast.
• Own technical and product decisions, understand the trade-offs, and take responsibility for outcomes, not just output.
• Work hands-on with vector databases, search indexes, MongoDB, and event-driven architectures.
• Build fast, elegant, high-quality UIs with a strong opinion on usability and design (Tailwind, ShadCN).
• Instrument systems with metrics, evals, and feedback loops to continuously improve AI quality and product impact.
• Move quickly, iterate relentlessly, and raise standards without adding bureaucracy.

What We Care About

• Your depth of thinking, learning speed, and technical curiosity
• Your obsession with AI, LLMs, agentic systems, and applied research
• Your ability to figure things out independently
• Your willingness to make decisions and live with the consequences

• Your focus on real users, real data, and real impact

   

We do not care about:

• Fancy job titles
• Years spent in large enterprises
• Rigid processes, ticket queues, or “that’s not my responsibility” thinking
   

Requirements

• 3+ years of commercial software development experience (startup, scale-up, or equivalent).
• Strong fundamentals in JavaScript / TypeScript and modern web/backend development.
• Experience building systems with Node.js, React, GraphQL, and MongoDB (or demonstrably equivalent stacks).
• Strong interest in — or hands-on experience with — LLMs, AI systems, agentic workflows, or intelligent automation.
• Ability to work without hand-holding, unclear specs, or excessive process.
• Product mindset: you think in outcomes, metrics, and user value, not just features.
• Fluent English and clear written communication

Strong Plus

• Hands-on experience with LLMs, vector databases, RAG systems, embeddings, AI evaluation.
• Experience designing event-driven or distributed systems.
• Familiarity with GCP and/or AWS, Docker, Kubernetes.
• Experience with search infrastructure, message brokers, and data pipelines.
• Interest in AI research, experimentation, and pushing systems beyond obvious solutions.

Who Will Thrive Here

• Builders who love hard problems and fast feedback.
• People who get frustrated by slow decision-making and unnecessary meetings.
• Engineers who want ownership, autonomy, and accountability.
• Product-minded developers who care deeply about quality, design, and user experience.
• AI-first thinkers who want to be close to the model, the data, and the customer.

Why Join ChefsList

• Build real AI-driven products used daily by businesses.
• Work at the intersection of AI, engineering, and product, not in silos.
• High trust, very low bureaucracy, and extreme ownership.
• Fast-moving startup where your work ships and matters.
• Competitive compensation, flexibility, and continuous learning opportunities.

At A-Players, we’re looking for a Software Development Engineer in Test (SDET) to join our Billing Team — a team responsible for building and evolving our internal billing platform that sits at the core of the company’s financial operations.

You will take end-to-end ownership of quality in a technically complex, backend-heavy billing domain: from test strategy and automation to ensuring reliable, stable releases in a system that integrates with multiple internal and external services.

If you enjoy working close to the product and engineering, diving deep into complex domains, and building test systems that actually matter — this role is for you.

Responsibilities:

• Own and evolve QA processes within the Billing team
• Be responsible for the quality of billing-related functionality and integrations
• Design, develop, and maintain automated tests and test documentation (checklists, regression suites, test cases for automation)
• Increase transparency of QA processes and improve quality monitoring
• Identify bugs and risk areas early to improve overall system reliability
• Ensure high quality and stability of releases in a fast-moving environment

Why this role matters:

• You will work on a mission-critical financial product at the core of the company
• A large area of ownership and real impact — you will shape quality processes and automation, not just follow them
• A technically challenging domain that offers strong professional growth
• A strong engineering team and a culture of openness
• Fast decision-making and the ability to see the impact of your work quickly

What we look for:

• 3+ years of experience as an SDET / Automation Engineer / QA Engineer with a strong focus on coding in backend-oriented products
• Confident knowledge of PHP: writing automated tests, understanding backend code, and being able to work with existing codebases
• Experience designing, implementing, and maintaining automated test frameworks
• Strong understanding of test pyramid principles, testability, and maintainable test code
• Hands-on experience with API and integration test automation
• Confident work with REST APIs (Postman, Swagger, curl)
• Understanding of asynchronous processes, webhooks, and queues

Nice to have:

• Experience with financial, billing, or payment systems
• Experience testing payment orchestrators
• Knowledge of event-driven architectures
• Experience working with high-load / high-availability systems
• Understanding of 3D Secure, SCA, PSD2

Soft skills:

• Strong attention to detail and a structured approach to problem-solving
• Ability to work with uncertainty and dive deep into complex domain areas
• High level of ownership, autonomy, and responsibility
• Proactive mindset: ability to identify risks and raise them early

We offer:

• A supportive atmosphere — we’re all for creativity and providing opportunities for self-fulfillment
• Working on inspiring products in a team of supportive professionals
• A competitive salary package based on your unique expertise, skillset, and impact on the product
• Reimbursement of professional courses and trainings
• In-office, and hybrid/remote work opportunities
• Flexible working hours
• Professional equipment and access to the necessary programs
• Paid vacations, sick days, and other benefits
• Free lunches in the office
• A variety of corporate events and team-building activities

You will become a true “Product Engineer”, someone who fully understands code, design, the user, and the business. Working independently, you’ll drive the entire development cycle: from identifying the problem to launching the finished solution into production.

Why is this interesting?

• Join a fast-growing, #1 product in its niche
• Influence strategic product decisions — we actively listen to our team, so your input will directly impact functionality, user experience, and the product’s future
• High level of autonomy - we put a lot of trust in our team

Your responsibilities:

You will play a key role in building and developing the Mindly product. This is more than just writing code — it’s about deep user understanding, product thinking, and effective collaboration with a cross-functional team.

You’ll work closely with the Engineering Team Lead, Product Design Lead, Data Analyst, CEO, and other team members in order to:

• deeply understand user needs and their most pressing problems
• shape and evaluate potential solutions to these problems
• collaborate with the designer to create design + engineering solutions and develop a clear implementation plan
• implement these solutions into functional and reliable code, both on the frontend and backend.

Your skills:

• 3+ years of experience working with React.js and Node.js (we're using TypeScript, React.js, Redux Toolkit, Node.js, Express.js, Nest.js)
• Product thinking focused on solving user problems, not just on technical solutions
• Willingness and ability to quickly learn new tools, frameworks, and technologies on the job
• Experience in mobile app development will be a huge plus

• Ability to clearly formulate goals and tasks and present results

   

How we get things done?

We are remote-first, but we also have offices in Ukraine and in Poland (Warsaw), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone

How do we unwind?

We offer our team 20 days of paid vacation (we’re flexible with days off :))

What do we offer?

• A fast-growing product company where you are a key part of our success
• Competitive salary
• Therapy on Mindly
• A strong team of A-players

Candidate journey:

• Screening interview / Intro chat
• Technical interview with Engineering Lead
• Final interview with CEO&CMO
• Offer 🎉

Our values:

• Honesty and transparency: always tell the truth, no matter what it is
• Empathy and understanding: treat others the way you want to be treated

We’re looking for a Senior Full Stack Developer on a part time role to take ownership of a major frontend migration from Vue 2 to Vue 3, maintain and scale a NestJS + PostgreSQL backend, and work on integrating autonomous AI agents into the product.
This is a hands-on role for someone comfortable working with modern frontend architecture, backend systems, and emerging AI workflows.

Responsibilities

Frontend (Vue Ecosystem)

• Lead and execute migration from Vue 2 (Options API) to Vue 3 (Composition API)
• Migrate state management from Vuex to Pinia
• Transition build setup from Webpack (Vue CLI) to Vite
• Build and maintain reusable UI components using modern libraries (Vuetify, Element Plus, TailwindCSS, etc.)
• Ensure clean, scalable frontend architecture and performance

Backend (NestJS & Database)

• Develop and maintain a NestJS backend (modules, DI, guards, interceptors, pipes)
• Design and optimize PostgreSQL schemas and queries
• Work with TypeORM or Prisma, including schema evolution and migrations
• Build and maintain asynchronous workflows using message queues (RabbitMQ, BullMQ, Redis)
• Ensure backend scalability and reliability for long-running processes

AI & Agent Integration

• Integrate LLM APIs (OpenAI, Anthropic, or open-source models)
• Build or extend autonomous agent workflows
• Implement RAG (Retrieval-Augmented Generation) using vector databases (pgvector, Pinecone, Weaviate, etc.)
• Write robust system prompts with structured (JSON) outputs and edge-case handling
• Support AI-driven features that interact with application data and workflows

Required Skills & Experience

Frontend

• Strong hands-on experience with Vue 2 and Vue 3
• Experience with Composition API
• State management: Vuex and Pinia
• Build tools: Webpack → Vite migration
• Experience with modern UI frameworks

Backend

• Advanced NestJS experience
• Strong PostgreSQL knowledge
• Experience with TypeORM or Prisma
• Background in asynchronous processing / message queues

AI / ML (Must-Have)

• Practical experience integrating LLM APIs
• Understanding of agent-based systems
• Experience with vector databases / RAG
• Strong prompt engineering skills

Nice to Have

• Experience building internal tools or automation systems
• Familiarity with open-source LLMs and self-hosted AI solutions
• Background in data-heavy or workflow-driven products

What We’re Looking For

• Senior-level ownership and technical leadership
• Ability to work independently and make architectural decisions
• Strong problem-solving mindset
• Comfortable working with fast-evolving AI technologies

We are looking for a Shared Team Leader to support WOW24-7’s multi-project environment. This role is ideal for an experienced team leader with excellent English communication skills, strong operational awareness, and the flexibility to work across several client programs daily.

The Shared Team Leader will dedicate approximately 2–3 hours per day per program to ensure service quality, team performance, and smooth operations. In addition to leadership responsibilities, this role requires readiness to temporarily support the line of business (LOB) as an agent when coverage is needed, such as during periods when agents are unavailable due to illness or other reasons.

Requirements:

✔️Excellent English (C1–C2) with little to no accent.
✔️Previous experience as a Team Leader in customer support, BPO, or a related field.
✔️Ability to manage multiple programs and switch contexts efficiently.
✔️Strong leadership, coaching, and communication skills.
✔️Comfortable with sales-related activities (upselling, presenting solutions, customer follow-ups).
✔️Willingness and ability to step in as a support agent for the assigned LOB when an agent is out of the office.
✔️Strong problem-solving and decision-making skills.
✔️High level of organization and time management.
✔️Ability to work independently in a remote environment.
✔️Tech-savvy and quick to learn new tools and platforms.
✔️Reliable internet connection and suitable home-office setup.

Responsibilities:

➖Lead and support shared agents across multiple client programs.
➖Allocate time effectively across projects based on priorities and workload.
➖Monitor KPIs, SLAs, and service quality.
➖Provide coaching, feedback, and performance support to agents.
➖Handle escalations and assist with complex or sensitive cases.
➖Provide hands-on agent support for the LOB during agent OOO periods to ensure uninterrupted service
➖Support light sales activities when required.
➖Communicate regularly with internal stakeholders and clients.
➖Prepare short reports, updates, and performance insights.
➖Assist with onboarding and training of new agents when needed.
➖Proactively identify risks, gaps, and improvement opportunities.

Would be a plus

✔️Experience in an outsourcing/BPO environment.
✔️Background in SaaS or e-commerce support.
✔️Experience with Zendesk, Gorgias, Intercom, Freshdesk, or similar tools.
✔️Experience with QA processes, KPI management, or process optimization.
✔️Leadership or coaching certifications.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday–Friday, 19:00 - 4:00 Kyiv time (12:00 PM – 9:00 PM EST US hours)
➖Shared team model across multiple client accounts.
➖Long-term cooperation opportunity.
➖Competitive compensation based on experience.
➖Clear growth path within the WOW24-7 leadership structure.

MISSION
Own and execute the product roadmap for a DTC e-commerce brand
on the US market. Translate business goals into executed features,
optimized funnels, and measurable growth. Act as the execution bridge
between the founder, development, design, and marketing teams.

KEY RESPONSIBILITIES

Product & Website Ownership
• Own the Shopify roadmap including themes, PDPs, checkout,
upsells, and CRO elements.
• Translate business goals into clear product requirements and
specifications.
• Prioritize features based on impact, speed, and ROI.
• Manage backlog, releases, and ongoing improvements.

Funnel & Conversion Optimization
• Optimize product pages (PDPs), checkout, post-purchase flows,
upsells, downsells, and landing pages.
• Run A/B tests across layouts, copy, bundles, and offers.
• Align product experience with traffic sources in collaboration with
marketing and creative teams.

Cross-Functional Execution
• Coordinate Shopify developers, designers, creative strategists,
email/retention marketers, and SEO & paid media teams.
• Ensure clarity, accountability, and on-time delivery across all
initiatives.

Analytics & Decision-Making
• Track key metrics including conversion rate, AOV, funnel drop-offs,
and feature performance.
• Work with GA4, Shopify Analytics, Hotjar / Clarity (or similar tools).

Founder Support & Scaling
• Act as the founder’s right hand in product and execution.
• Proactively propose improvements and new initiatives.
• Prepare the product for scale: new SKUs, bundles, subscriptions,
and international expansion.

EXPERIENCE

• 3–7 years of experience as a Product Manager, Product Owner, or
E-commerce PM.
• Strong background in Shopify and DTC e-commerce.
• Experience working with designers, developers, and marketing
teams.
• Hands-on exposure to CRO, paid traffic, and SEO-driven
products.
• Strong written English — B2 or higher.

TRAITS

• Strong ownership mindset — proactive and execution-focused.
• Highly organized and data-driven.
• Clear, direct communicator.
• Able to move fast without sacrificing quality.

REQUIRED TOOLS & SKILLS

• Shopify platform expertise.
• Product documentation, specs, and backlog management.
• GA4 and analytics literacy.
• CRO-focused thinking.
• Tools such as Jira, ClickUp, or Notion.
• Figma for collaboration (not design).

WHAT WE OFFER

• Fully remote work environment.
• Competitive compensation based on experience and great
potential for growth.
• Opportunity to build and scale a high-impact DTC product on the
US market.