Jobs

We are looking for a Magento 2 Back-end developer with an opportunity to work remotely.

According to the main technologies you will encounter with us: of course PHP, OOP, Magento 2, experience with Hyva checkout; encountered REST / SOAP; it would be great if these things were encountered: Composer, Solr, Elastic Search, Redis, Vagrant, Varnish, APC, Memcached, Hyva, PWA.

With us you will get:

1.We declare work-from-home from anywhere in the country, as well as work in the office. But if you get bored at home, welcome to the office, which situated in the city center in Dnipro;

2. People-oriented management and minimum of bureaucracy;

And, like elsewhere, we have compensation of English study, sports and useful events;

3. Social package (vacation, sick leaves, public holidays) we have too.

Please fill free to contact if you have any questions.

And see you!

We are looking for a Front-end Magento 2 developer with an opportunity to work remotely.

Main things you will need to:

1. Strong knowledge of HTML, CSS, JavaScript і KnockoutJS, Magento 2

2. Experience with ООП, PHP та MySQL, Docker, Gulp.

3. Experience with VueJS 1 year+
4. Experience with Hyva checkout 1 year+

It would be great if you had experience with Composer, Solr, Elastic Search, Redis, Vagrant, Varnish, APC, Memcached. But if you haven’t, it’s OK too, we will learn it together!

With us you will get:

1. We declare work-from-home from anywhere in the country, as well as work in the office. But if you get bored at home, welcome to the office, which situated in the city center in Dnipro;

2. People-oriented management and minimum of bureaucracy;

3. And, like elsewhere, we have compensation of English study, sports and useful events;

4. Social package (vacation, sick leaves, public holidays) we have too.

Please fill free to contact if you have any questions,

And see you!

PayAdmit is looking for Sale Manager to join our team!

Requirements:

• Experience in sales in the FinTech field for 1 year;

• English level B2+;

• Experience in a direct\active sales;

• Experience in negotiating and business correspondence with clients;

• Ability to plan sales and work with objections;

• Ability to think analytically and predict;

• Ability to work with a large amount of data;

• Attention to each detail;

Duties:
- Communication with customers (incoming line), assistance with questions, counseling, retention, processing applications;

- Handling B2C/B2B requests from partners/clients;

- Solving issues with merchants/providers/partners etc.

- Transactional monitoring in the back office;

- Payment solutions set up and tested under the control of transaction manager/team lead.

Working conditions:

• Work schedule 5/2 from 10:00 to 19:00;

• Remote work;

• We provide all the necessary tools for your successful and comfortable work;

• Training at the expense of the company (courses, seminars, new and interesting projects);

• Learning English at the expense of the company;

• Compensation for coworking place;

• Ability to switch between projects and try yourself in different roles.

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

About OnHires
OnHires is a global recruitment and staffing company helping fast-growing businesses scale by hiring top tech talent. Our model is team-based: recruiters and sourcers work closely together to deliver outstanding results for our clients.
 

We are currently looking for a skilled IT Recruiter to join our team.

This role is client-facing and does not include sourcing responsibilities. The recruiter acts as a recruitment process owner, leading candidate interviews and client communication, while partnering with a dedicated sourcer who handles the talent search.

What you will do:
▪️ Own the full recruitment cycle (excluding sourcing): screening, interviewing, evaluating, and presenting candidates;
▪️ Act as the main point of contact for clients – consult them, manage expectations, and provide market insights;
▪️ Collaborate closely with sourcers to align on hiring needs and profiles;
▪️ Lead candidate interviews and assess technical/cultural fit in coordination with hiring managers;
▪️ Support offer negotiation and objection handling;
▪️ Contribute to employer branding and process improvement initiatives.

What we expect from you:
▪️ 1+ years of experience in full-cycle recruitment 
▪️ Solid experience with tech positions (Middle/Senior/Lead/Architect level);
▪️ Strong account management and client communication skills;
▪️ Ability to consult clients and navigate ambiguity with a solutions-driven mindset;
▪️ Advanced organizational and time-management skills;
▪️ Experience working in cross-functional teams with sourcers and hiring managers;
▪️ English level B2 or higher;
▪️ Familiarity with recruitment tools (ATS, CRM, LinkedIn Recruiter, etc.).

What we offer:
▪️ Global clients
▪️ Clear role structure: recruiters focus on candidates and clients, sourcers focus on talent search
▪️ Flexible remote work
▪️ Transparent and supportive environment
▪️ Growth opportunities in tech recruitment and client consulting

 

Looking for an opportunity to apply your C#/.NET skills in cutting-edge projects? Join our dynamic and fast-growing team!

Your Role:

• Build and enhance scalable backend and frontend applications.
• Maintain and optimize existing features to ensure top performance.
• Collaborate with a cross-functional team on software architecture and design.
• Integrate third-party services and APIs into our system.
• Follow best coding practices and contribute to improving our development workflow.

What You Need:

• Bachelor’s/Master’s degree in Computer Science, Software Engineering, or a related field.
• Experience in C#/.NET development.
• Strong skills in React and JavaScript.
• Understanding of core web technologies (HTML, CSS, JavaScript).
• Experience with Git for version control.
• Solid experience in API development.
• Knowledge of SQL databases.
• Familiarity with the MVC pattern.
• Bonus: Experience in C/C++/Python.
• English level: Intermediate or higher.

What’s in It for You?

• Competitive salary.
• Career growth in a dynamic and innovative company.
• Collaborative and friendly work environment.
• Corporate English courses.

Work Mode:

• Full-time employment.

• Choose your work setup: on-site or remote.

   

If this sounds like you, apply today!  

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years on the IT market we successfully released more than 30 projects and have a wide-geographic of clients in Europe, USA and Canada.

Now we are continuing growing and extending our team so we warmly invite Junior Backend Developer (Node.js) to our team in Dnipro city!

What requirements are important for this role:

-At least 1 year of professional experience with TypeScript, Node.js, express, nest.js;

-Experience with SQL, PL/SQL, preferred experience on MERN stack and next.js;

-Experience with Swagger and/or API documentation tools;

-Experience with git and CI/CD;

-A solid understanding in logging, security concepts;

-A solid understanding of REST, and core JavaScript concepts;

-A solid understanding of relational data and/or non-relational models;

-Experience with performance and optimisation problems and a demonstrated ability to both diagnose and prevent these problems.

What we are expecting from new teammate:

-Effective communication skills: Regularly achieve consensus with peers, and clear status updates;

-Positive and solution-oriented mindset;

-Strong sense of ownership, urgency, and drive;

-An inclination towards communication, inclusion, and visibility;

-Self-motivated and self-managing, with great organizational skills;

- English level - at least Intermediate strong;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick-leaves;

-Salary reviews in regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations and Starlink, only office type of work.

Embrox Solutions — IT company that develops a wide range of unique software products. While developing our team combines modern advanced programming techniques with scientific approaches.

In addition to software development, Embrox specializes in electrical and mechanical engineering. This means that by combining these disciplines with software and firmware development, Embrox implements a full product development cycle (New Product Development or NPD). In other words, customers who initially have only an idea — in the end, receive a complete hardware and software product, ready for mass production.

When developing, the Embrox team uses advanced programming and engineering techniques based on scientific approaches. Therefore, Embrox solutions are stable in their work, rapid in performance, and flexible in use.

Now we are looking for a Project Manager with good analytical skills and critical thinking.

Requirements:

- At least 1 year of experience as a Project Coordinator or a similar role at IT

- Understanding of PM role and responsibilities in IT outsourcing companies

- Understanding of the SDLC

- Understanding of Agile software development processes (Scrum, Kanban)

- Strong written and verbal communication skills

- Good organizational and analytical skills

- Well-structured and detail-oriented

- Fluent in English, both spoken and written

Responsibilities:

- Provide full-cycle project management from business idea to successful delivery

- Report project status, issues, tasks, conflicts, and risks on a periodical basis to all stakeholders

- Facilitate communication of all involved parties

- Coordinate the work of team members

- Setting tasks priorities

- Collaboration with the development teams, and plan the scope of the work

- Help all the participants with communicating about the project

- Analyzing and managing project risks

- Delivering the project to the clients or stakeholders

Would be a plus:

- A background in Computer Science, Engineering, or equivalent

- Project Management course

- Experience working on Embedded/IoT projects is an advantage

We ensure your growth with:

- Competitive salary with regular reviews

- Modern projects with cutting-edge technologies

- Excellent space for your personal and professional development

- Low level of bureaucracy with a lack of multi-level management

- Attractive work environment: The modern and stylish office with ergonomic workstations, creative zones, and innovative spaces

- Paid vacations and sick leaves

- A hybrid type of work

- Accountant support

- Educational Events

- Free English classes

- Amazing team buildings.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

Опис вакансії

IT компанія WorkTime з офісами у Канаді и Києві, шукає до себе в команду Copywriter, Proofreader у Київський офіс (або гібрид). Сфера діяльності компанії — розробка та продаж власного software.

Looking for a copywriter to work on the website content, as well as on improving our articles, press-releases, emails, and marketing materials.

Your work will include plenty of research, creating new content, updating existing content.

Skills:

Advanced English.

Excellent writing skills.

Ability to communicate in a professional manner.

What We Offer:

Full-time position.

Stable company, 20+ years on the market.

Compensation in USD.

Paid vacation and sick days.

Ukrainian holidays.

Creative professional environment.

Working hours 11:00−20:00

Requirements:

3+ years of software testing experience;

1+ year QA Automation(backend) using Python, 1 year of manual testing experience;

Strong L2/L3 networking expertise;

Strong knowledge of software QA methodologies, tools and processes;

Experience with testing of networks and embedded systems;

Good knowledge of Linux administration and shell scripting;

Solid knowledge of Python;

Experience with Python test frameworks (PyTest, etc.);

Upper-intermediate level of spoken and written English;

BS degree in Computer Science or related engineering degree.

Responsibilities:

Design and implement wide variety of test scripts;

Take part in test planning and estimation;

Extend functionality of Python test framework;

Adapt and create tools to support new features/hardware;

MQA lab setups maintaining;

Manual testing — 40%, Automation — 60%

Candidate needs to be in Kyiv (or consider relocation). Hybrid type of work.

What do we offer:

International work environment and work with global development teams;

Excellent work conditions in an A-Class office (Horizon Park Business Center);

Compensation package matching global standards;

Flexible work hours (as required);

Paid parking, courses, training, conferences and business trips;

Medical insurance

Free lunches

Candidate will work as part of the global team of firmware, digital hardware and RF hardware engineers to develop cutting edge wireless broadband products and technologies.

Hi! We are looking for a highly motivated Android Developer, to join our fast-growing team. We are eager and creative professionals, who like challenges.

If you like it too, don’t hesitate, join us!

Responsibilities:

Develop an application from scratch

Complete high-quality work with thoroughness and accuracy to achieve results

Deliver results using standards and procedures

Paying attention to details

Complete tasks in the Agile environment

Bug fixing (if needed)

Participation in daily meetings

Communicate with the client and the product development team

Requirements:

At least 6 month experience

Experience with Kotlin, Android SDK, Android Jetpack (Navigation, ViewModel, LiveData, Room, Paging, WorkManager)

Good knowledge of Git, Git Flow

Good knowledge of OOP/OOD 

Understanding of design patterns, refactoring, and code smells

Experience with third-party libraries and APIs

Experience with MVC/MVP/MVVM 

Experience with Core Data or Realm

Experience with a dependency manager

Experience with Networking, REST Client API, JSON and XML, Animations

Basic knowledge of Gradle, multithreading, reactive programming

Understanding of Design Material

Will be a plus:

Experience with reactive programming (RxAndroid / RxKotlin)

Experience with TDD/BDD

Experience with Analytics

Experience with Push Notifications

Experience with BaaS(Firebase, Sashido)

Experience with Kotlin coroutines

English level — at least intermediate

What we offer:

Competitive salary

Work day (09:30 - 18:30)

Paid vacations and sick leave

Remote work

Challenging and interesting projects

Flexible working hours

Comfortable office

Corporate events

Other: english classes, social events, coffee, etc.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you?

Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

Perfection is our lifestyle

Integrity is in our DNA

We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish, Russian and English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

A University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

Work from absolutely ANYWHERE in the world with an internet connection

Flexible compensation with base and performance bonuses

Opportunities to develop professionally

Schedule from 9:00 and 12:00 New York Time

A friendly, professional, highly motivated, and productive team that wants to develop professionally

Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!