Jobs

We are looking for highly motivated junior engineers to join our Design-for-Test (DFT) team.

This is an excellent opportunity for graduates who want to build expertise in Scan, Memory BIST, and JTAG within advanced VLSI development.

Responsibilities:

Learn and support implementation of scan insertion and scan chain architecture

Assist in ATPG pattern generation and test coverage analysis

Participate in Memory BIST (MBIST) integration and verification

Work with JTAG / IEEE 1149.1 boundary scan concepts and flows

Help debug test-related issues at RTL and gate level

Collaborate with senior DFT engineers on SoC-level test strategy

Required Background:

Academic knowledge in digital logic, VLSI design, and computer architecture

Basic familiarity with DFT concepts: scan, ATPG, BIST, boundary scan

Understanding of Verilog or VHDL

Scripting basics (Python, TCL, Shell)

Good analytical and problem-solving skills

Strong motivation to learn industry-standard DFT tools and flows

What We Offer:

Full training in Scan, MBIST, JTAG, ATPG, and DFT methodologies

Mentorship by experienced DFT engineers

Exposure to advanced SoC development flows and signoff

Growth path toward senior DFT, test architecture, or silicon bring-up roles

About the Role:

We are seeking a motivated Junior Package Engineer with PCB design experience to join our IC packaging and signal/power integrity team.

You will support the development of advanced semiconductor packages and perform SI/PI analysis for high-speed interfaces such as Ethernet, PCIe, DDR, and SerDes.

Responsibilities:

• Assist in IC package design (substrate layout, stack-up, routing, DRC checks)
• Support package floorplanning and die/ball map development
• Work with senior engineers to run SI simulations (S-parameters, insertion loss, eye diagrams)
• Perform PI/PDN analysis (IR drop, decap planning, impedance profiles)
• Translate PCB experience into package-level routing constraints (differential pair rules, impedance control)
• Help model high-speed interfaces: Ethernet, PCIe, DDR, SerDes
• Collaborate with silicon, system, and PCB teams on end-to-end interconnect design
• Document design guidelines, simulation results, and engineering reports

Required Qualifications:

• Experience with PCB design tools (Altium, OrCAD, Allegro, KiCad, or similar)
• Understanding of high-speed differential routing and board-level signal integrity basics
• Familiarity with impedance control, vias, stackups, return paths, PDN concepts
• Exposure to interfaces such as Ethernet, PCIe, DDR
• Basic scripting or automation skills (Python/Matlab preferred)
• Strong problem-solving abilities and attention to detail

• High motivation to learn package design and SI/PI methodologies

   

  Nice-to-Have Skills

• Familiarity with package design tools: Cadence SIP/APD, Xpeedic, Mentor Xpedition
• Exposure to SI/PI simulation tools: ANSYS SIwave, HFSS, Sigrity, ADS
• Understanding of flip-chip, BGA, RDL, 2.5D/3D packaging

• Knowledge of SerDes, USB, LPDDR, or high-speed PHY design principles

   

What We Offer: 

• Full training in IC packaging, SI/PI analysis, and advanced interconnect design
• Opportunity to work with cutting-edge technologies (PCIe Gen5/6, DDR5/6, chiplets)
• Mentorship from senior package, SI, and system engineers
• A clear growth path toward package architect, SI/PI lead, or chiplet interconnect specialist

About the Role:

We are seeking a motivated Junior Package Engineer with PCB design experience to join our IC packaging and signal/power integrity team.

You will support the development of advanced semiconductor packages and perform SI/PI analysis for high-speed interfaces such as Ethernet, PCIe, DDR, and SerDes.

Responsibilities:

• Assist in IC package design (substrate layout, stack-up, routing, DRC checks)
• Support package floorplanning and die/ball map development
• Work with senior engineers to run SI simulations (S-parameters, insertion loss, eye diagrams)
• Perform PI/PDN analysis (IR drop, decap planning, impedance profiles)
• Translate PCB experience into package-level routing constraints (differential pair rules, impedance control)
• Help model high-speed interfaces: Ethernet, PCIe, DDR, SerDes
• Collaborate with silicon, system, and PCB teams on end-to-end interconnect design
• Document design guidelines, simulation results, and engineering reports

Required Qualifications:

• Experience with PCB design tools (Altium, OrCAD, Allegro, KiCad, or similar)
• Understanding of high-speed differential routing and board-level signal integrity basics
• Familiarity with impedance control, vias, stackups, return paths, PDN concepts
• Exposure to interfaces such as Ethernet, PCIe, DDR
• Basic scripting or automation skills (Python/Matlab preferred)
• Strong problem-solving abilities and attention to detail

• High motivation to learn package design and SI/PI methodologies

   

  Nice-to-Have Skills

• Familiarity with package design tools: Cadence SIP/APD, Xpeedic, Mentor Xpedition
• Exposure to SI/PI simulation tools: ANSYS SIwave, HFSS, Sigrity, ADS
• Understanding of flip-chip, BGA, RDL, 2.5D/3D packaging

• Knowledge of SerDes, USB, LPDDR, or high-speed PHY design principles

   

What We Offer: 

• Full training in IC packaging, SI/PI analysis, and advanced interconnect design
• Opportunity to work with cutting-edge technologies (PCIe Gen5/6, DDR5/6, chiplets)
• Mentorship from senior package, SI, and system engineers
• A clear growth path toward package architect, SI/PI lead, or chiplet interconnect specialist

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 14, 10, 8, 7 nanometers.

You will be responsible for digital logic design and verification. Besides, you'd be able to learn and improve related methodologies. Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are analytical thinking and ability to learn.

Essential qualifications:

-Degree in Electronics or related fields

-Good understanding of digital electronics

-Experience with EDA tools (Xilinx, Mentor Graphics, Synopsys or similar)

-Beginner’s level of English or higher

Optional qualifications you may have:

-FPGA design using HDL (Verilog, VHDL) or schematics editor

-IC design verification using System Verilog

-CPU architecture knowledge, embedded SW development

We offer:

-Full-time employment, flexible schedule

-On-job training in our Kyiv office with high skilled professionals

-Potential growth in directions of ASIC/FPGA design

-Social benefits, modern and comfortable office facilities

We’re looking for a Full-Stack Developer who doesn’t just write code - but builds products, solves real problems, and takes ownership.

If you enjoy working across the stack, shipping features end-to-end, and seeing the direct impact of your work - this role is for you!

 

💡 What you’ll be working with

• TypeScript as a core language
• React + Redux on the frontend
• Node.js + NestJS on the backend
• PostgreSQL for data management
• REST APIs and tools like Postman
• Docker & AWS for infrastructure

Nice to have:

• React Native / Firebase / Expo
   

🔥 What you’ll do

• Build features from idea → production
• Improve and scale an existing product
• Refactor and keep the codebase clean and maintainable
• Integrate third-party services and APIs
• Work side-by-side with PMs, QAs, architects, and developers

• Be part of releases and see your work go live

   

🌱 What matters to us

• You’re proactive and take ownership
• You care about clean, scalable code
• You’re comfortable communicating in English (Upper-Intermediate+)
• You’re always looking to learn and grow

🎯 What you’ll get

• Real impact - your work won’t be lost in layers of bureaucracy
• A team that values initiative, not micromanagement
• Space to grow both technically and professionally
• Flexibility - we tailor benefits to what actually matters to you
   

AutoBidMaster is a fast-growing online marketplace in the unique niche of used & salvaged vehicle auctions. For over 15 years, we have connected customers worldwide with US auto auctions and delivered vehicles to every major port across the globe. With a dedicated team of 100+ people, we make car buying and shipping transparent, innovative, and simple.

We are looking for a skilled and passionate Crowd Marketing Specialist that is absolutely in love with traffic, forums, link building and numbers that can show the result, to join us at Autobidmaster. 
If you are creative and data-oriented, responsible, flexible in decision-making and your actions, pro-active, and a team player – welcome to our team! 

Key Responsibilities: 

• Increase brand awareness of AutobidMaster, 
• Drive targeted traffic 
• Support reputation management through organic presence on forums, Reddit, and other community platforms. 

Forum Management: 

• Research and identify relevant automotive forums (US-based) 
• Create and warm up accounts 
• Participate in discussions and initiate new threads to engage the audience 
• Place native brand mentions (with or without links) 

Reddit Management: 

• Research relevant subreddits (such as r/cars, r/MechanicAdvice, r/UsedCars, r/AutoAuction) 
• Write comments and posts (cases, stories, personal experience) 
• Manage the company’s subreddit 
• Drive posts into Top 10 rankings 
   

Requirements: 

• 2+ years of experience working with Reddit and/or forums 
• English level: Upper-Intermediate or higher 
• Basic understanding of the automotive industry and how car auctions work (Copart, IAAI), or willingness to learn 
• Ability to write naturally (with or without AI), aligned with the company’s tone of voice 
• Understanding of when and where it is appropriate to mention the brand vs. place a link 

We Offer:

• Collaborative and supportive team environment.
• Competitive compensation package.
• Professional growth and skill development opportunities.
• US public holidays are off - we work according to the US calendar
• Kind Reminder: we employ ONLY via B2B type of contract!
• Working hours: 15:00–00:00 CET

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

We’re looking for a proactive and results-driven IT Recruiter to join our team!
 

What we expect from you:

- 1+ year of experience in IT recruitment
- Completed HR/Recruitment courses
- English level: Upper-Intermediate
- Experience in closing both technical and non-technical positions
- Ability to work independently and meet deadlines
- Strong communication skills and ability to select relevant candidates according to job requirements
 

What you’ll do:

 – Manage the full recruitment cycle: sourcing, screening, interviewing
 – Collaborate with hiring managers to clarify job requirements
 – Communicate with candidates and maintain a positive candidate experience
 – Present qualified candidates in a timely manner skills

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Location: Remote

Employment type: Full-time / Part-time (flexible)

Role Overview

Konexta Agency is scaling its recruitment delivery pipeline and is looking for a Researcher — IT Recruitment Assistant. This role is a core operational function focused on talent mapping, candidate sourcing, and market intelligence. You will work closely with recruiters, enabling faster and higher-quality hires for IT roles.

This position is execution-driven, data-oriented, and designed for someone who wants to grow into a full-cycle recruiter or talent strategist.

Key Responsibilities

• Conduct proactive sourcing of IT candidates (LinkedIn, GitHub, job boards, niche communities)

• Build and maintain talent pipelines for current and future vacancies

• Perform CV screening and initial candidate qualification

• Map IT talent markets by role, location, and tech stack

• Maintain and update candidate data in ATS/CRM systems

• Prepare shortlists and candidate briefs for recruiters

• Support recruiters with ad-hoc research and competitor benchmarking

Requirements

• Strong interest in IT recruitment and talent research

• Understanding of basic IT roles, technologies, and tech stacks (or fast learner)

• Experience with LinkedIn sourcing and Boolean search is a plus

• High attention to detail and structured thinking

• Ability to work with large volumes of data and maintain accuracy

• Good written English; verbal English is a plus

• Self-managed, reliable, and deadline-oriented

Nice to Have

• Previous experience as a Researcher, Sourcer, or Recruitment Assistant

• Experience working with ATS systems

• Background in HR, recruiting agencies, or tech projects

What We Offer

• Remote-first working model

• Clear growth path into IT Recruiter or Talent Partner roles

• Hands-on exposure to real hiring cases in international markets

• Performance-based compensation growth

• Process-driven environment with room for optimization and innovation

Position: IT Recruiter (Remote)

Company: Konexta Agency

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a proactive IT Recruiter to manage end-to-end recruitment processes for international tech clients. The role requires strong sourcing expertise, ownership mindset, and the ability to close complex technical positions remotely.

Key Responsibilities

• Build and maintain a strong candidate pipeline using LinkedIn, job boards, referrals, and direct sourcing.

• Conduct structured screening interviews and competency-based evaluations.

• Coordinate technical interviews and ensure timely feedback loops.

• Manage offer negotiations and support candidates through the onboarding stage.

• Maintain accurate reporting and recruitment analytics.

Requirements

• Strong sourcing and headhunting skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

What We Offer

• Fully remote work format.

• Competitive compensation with performance-based bonuses.

• Access to international clients and diverse tech projects.

• Career growth opportunities within a scaling recruitment agency.

• Structured processes and a results-driven team culture.

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

We are looking for an experienced Embedded Systems & Firmware Design who is ready to develop intelligent hardware for complex technological solutions—from stabilization platforms to modern UAVs. Your role will combine in-depth microcontroller programming with system architecture design.

Job Responsibilities:

• Designing software architecture for embedded systems (UAVs, stabilization systems, power controllers).
• Selecting components, sensors, and interfaces; debugging prototypes using test and measurement equipment.
• Writing fault-tolerant code for mass-market products, performing refactoring, and supporting firmware throughout the entire lifecycle.
• Coordinating data exchange protocols within the system, participating in sprint planning and requirements gathering alongside the QA department.

• Preparing supporting design and technical documentation and algorithm descriptions.
   

  Qualifications:

• Bachelor’s degree in a technical field; at least 2 years of experience in embedded systems development.
• Proficiency in C/C++, experience working with MCUs in STM32CubeIDE, IAR, or Keil environments.
• Experience with RTOS, understanding of modular architecture, energy efficiency principles, and interrupt handling.
• In-depth understanding of UART, I2C, SPI, CAN, and GPIO.
• Experience working in a Linux environment and proficiency with Git.

• English proficiency sufficient to work comfortably with technical documentation.
   

  The following would be an additional advantage:

• Skills in Altium Designer and knowledge of circuit design.
• Experience in digital signal processing (DSP) or working with radio transceivers.

• Ability to create PC application software for device diagnostics and configuration.

   

We offer:

Career development: vertical and horizontal growth, specialized courses, training, technical exchange, and participation in strategic projects.
Security and stability: reservation of military-duty employees from the first month.
Official employment and social guarantees: vacation, sick leave, full social package.
Legal support: consultations and assistance with military registration issues.
Adaptation: high-quality onboarding with mentoring support and gradual involvement in project activities.
Comfortable conditions: corporate catering, recreation areas, a friendly atmosphere, and a well-equipped shelter on the office premises.
Convenient location: 10 minutes' walk from the metro.

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

Required languages

English C1 - Advanced