Jobs

     We are looking for a hands-on CRM & Promotions Manager to join a fast-growing international iGaming project focused on European markets.

     This role is ideal for a CRM professional with strong Smartico experience who enjoys building customer journeys, launching retention and reactivation campaigns, managing promotions and bonus mechanics, and working directly within the CRM platform to drive player engagement and retention.

Responsibilities

• Execute and manage CRM campaigns across Email, SMS, Push Notifications, Onsite and In-App channels.
• Build, optimize and maintain automated customer journeys in Smartico.
• Develop and execute retention, activation and reactivation campaigns.
• Manage promotional activities, bonus configurations and campaign launches.
• Create customer segments based on player behavior and lifecycle stage.
• Monitor campaign performance and continuously improve results through testing and optimization.
• Collaborate with Product, VIP, Marketing, Content and Design teams.
• Manage promotional content and campaign visibility across website channels.

Requirements

• 2+ years of experience in CRM, Retention or Promotions within the iGaming industry.
• Strong hands-on experience with Smartico CRM.
• Experience creating and managing customer journeys and automation workflows.
• Experience launching CRM campaigns across multiple communication channels.
• Understanding of player lifecycle management, retention and reactivation strategies.
• Experience with bonus mechanics and promotional campaigns.
• Strong analytical and organizational skills.
• Advanced Excel / Google Sheets skills.

Nice to Have

• Experience with both Casino and Sportsbook products.
• Experience with loyalty programs and gamification.
• Experience with additional CRM platforms and back-office systems.
• HTML email editing skills.
• Russian language proficiency.

What We Offer

• Opportunity to join a growing iGaming project at an early stage and make a real impact.
• Fast-paced environment with minimal bureaucracy and quick decision-making.
• High level of ownership and freedom to implement your ideas.
• Collaboration with experienced iGaming professionals.
• Career growth opportunities as the business scales.
• Fully remote work.
• Competitive salary discussed individually based on experience.

BlueVPS is an international hosting provider that has been operating since 2016, offering VPS and hosting solutions to customers worldwide. We provide reliable server infrastructure across multiple locations and help businesses, developers, eCommerce projects, SaaS companies, and other clients launch and manage stable hosting environments.

We are currently looking for a Community Marketing Specialist — someone who can find relevant discussions on Reddit, Quora, forums, and other niche communities, participate in them naturally, and promote our product carefully without spam or aggressive advertising.

We are not looking for a “mass poster.” We are looking for a person who understands community culture, can write helpful replies, and knows when a brand mention is actually relevant.

Responsibilities

• Find relevant subreddits, forums, Quora threads, and other platforms where people discuss VPS, hosting, servers, cloud, dedicated servers, DevOps, web development, cybersecurity, SaaS, eCommerce, and related topics.
• Analyze community rules and understand where participation is appropriate and where promotional activity should be avoided.
• Find fresh discussions where BlueVPS can be useful as a solution.
• Write comments, replies, and short posts in natural English.
• Mention BlueVPS carefully where it is relevant and does not look like direct advertising.
• Maintain an activity report: platform, topic, link, date, account, status, result, and community reaction.
• Track clicks, replies, mentions, leads, and the quality of placements.
• Work together with the Growth, SEO, and Content teams to find new topics, insights from discussions, content ideas, and potential promotion channels.
• Monitor account and brand reputation, avoiding spam, bans, and violations of platform rules.

Requirements

• Experience with Reddit, Quora, forums, Discord, Hacker News, Product Hunt, or other niche communities.
• Understanding of how Reddit works: subreddits, karma, rules, moderators, self-promotion, bans, and spam filters.
• English level B2 or higher — you should be able to write natural comments and posts, not machine-like texts.
• Ability to write clearly, briefly, and without a pushy advertising tone.
• Experience safely managing multiple accounts on community platforms.
• Understanding the difference between helpful participation and spam.
• Basic reporting skills: Google Sheets, Notion, CRM, or task trackers.
• Willingness to learn and understand VPS, hosting, dedicated servers, cloud infrastructure, and related technical products.

Nice to have

• Experience promoting IT, SaaS, hosting, VPN, cybersecurity, or developer tools products.
• Understanding of SEO, link building, outreach, or digital PR.
• Experience finding leads through niche communities.
• Basic understanding of servers, domains, control panels, Linux, cPanel, DirectAdmin, and DDoS protection.
• Ability to find non-obvious platforms and discussions where potential customers may be active.

Who we are not looking for

We are not looking for someone to do mass spam, automated posting, vote manipulation, or ban evasion. We care about long-term presence in communities, account reputation, and careful promotion that does not harm the brand.

Conditions

• Remote work.
• Full-time or part-time — negotiable.
• Opportunity to grow in Growth, Community, or Outreach Marketing.
• Work with an international IT product and English-speaking markets.
• A reasonable team environment: no micromanagement, but clear tasks and reporting.

Expected results

After 1–2 months, we expect to have a clear community marketing system: a list of relevant platforms, active accounts, regular helpful comments and posts, first clicks, leads, brand mentions, and a better understanding of which communities bring real results.

If you know how to work with Reddit and other community platforms not as a spammer, but as a real participant in discussions, we would be happy to hear from you.

An international Forex/CFD company is seeking a strong Growth Manager/CMO to develop and scale its Spanish-LATAM division.
 

Responsibilities:
• Development and implementation of a growth marketing strategy for LATAM
• Lead generation and customer acquisition
• Launch and scaling of media buying campaigns
• Building a performance marketing funnel
• Working with influencer marketing
• Developing a social media strategy
• Analyzing traffic, conversion, and advertising campaign effectiveness
• Collaborating with creative and content teams
• Testing new acquisition channels
• Competitor and market analysis
• Collaborating with sales, retention, and product teams
 

Requirements:
• Experience in Forex/CFD/Trading/Fintech
• Strong experience in growth marketing and performance acquisition
• Experience working with LATAM markets
• Deep understanding of media buying and lead generation
• Experience with influencer traffic
• Analytical and data-driven approach
• English is a must
• Spanish is a big plus/
 

We offer:
• Work in an internationally licensed company
• Ready-made creative and content resources
• Opportunity to scale the LATAM strategy
• Competitive compensation
• Remote and flexible work format

Real people. Real impact. One team.

Let’s Start With a Hello

We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.

Who We Are

We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition.

What You’ll Be Doing

• Identify, recruit, and onboard new affiliates across Turkey.
• Develop and maintain long-term relationships with affiliate partners, media buying teams, and traffic networks.
• Negotiate commercial terms and manage partnerships across CPA, RevShare, Hybrid, and other cooperation models.
• Monitor traffic quality, campaign performance, and key business metrics.
• Analyze affiliate activity and identify growth opportunities.
• Collaborate with internal teams to optimize partner performance and maximize results.
• Stay up to date with local market trends, competitors, and emerging traffic sources.

What Makes You a Great Fit

• At least 1–2 years of experience as an Affiliate Manager in iGaming, Gambling, Betting, or a closely related vertical.
• Strong understanding of affiliate marketing and performance-based partnerships.
• Experience working with CPA, RevShare, Hybrid, CPL, and other affiliate payment models.
• Existing network of affiliates and industry contacts is highly preferred.
• Knowledge of Turkish or other local languages is a strong advantage.
• Strong negotiation and relationship-building skills.
• Analytical mindset and ability to work with performance metrics.
• Self-motivated, proactive, and results-oriented.

What’s In It for You

• Competitive salary with performance-based bonuses.
• Fully remote work environment.
• Opportunity to work with an international iGaming holding.
• Career growth opportunities and the chance to make a direct impact on business performance.
• Dynamic, supportive, and multicultural team.

Let’s Wrap It Up

If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one.

Real people. Real impact. One team.

Let’s Start With a Hello

We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.

Who We Are

We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition.

What You’ll Be Doing

• Identify, recruit, and onboard new affiliates across Tajikistan.
• Develop and maintain long-term relationships with affiliate partners, media buying teams, and traffic networks.
• Negotiate commercial terms and manage partnerships across CPA, RevShare, Hybrid, and other cooperation models.
• Monitor traffic quality, campaign performance, and key business metrics.
• Analyze affiliate activity and identify growth opportunities.
• Collaborate with internal teams to optimize partner performance and maximize results.
• Stay up to date with local market trends, competitors, and emerging traffic sources.

What Makes You a Great Fit

• At least 1–2 years of experience as an Affiliate Manager in iGaming, Gambling, Betting, or a closely related vertical.
• Strong understanding of affiliate marketing and performance-based partnerships.
• Experience working with CPA, RevShare, Hybrid, CPL, and other affiliate payment models.
• Existing network of affiliates and industry contacts is highly preferred.
• Knowledge of Tajik or other local languages is a strong advantage.
• Strong negotiation and relationship-building skills.
• Analytical mindset and ability to work with performance metrics.
• Self-motivated, proactive, and results-oriented.

What’s In It for You

• Competitive salary with performance-based bonuses.
• Fully remote work environment.
• Opportunity to work with an international iGaming holding.
• Career growth opportunities and the chance to make a direct impact on business performance.
• Dynamic, supportive, and multicultural team.

Let’s Wrap It Up

If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one.

Real people. Real impact. One team.

Let’s Start With a Hello

We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.

Who We Are

We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition.

What You’ll Be Doing

• Identify, recruit, and onboard new affiliates across Kyrgyzstan.
• Develop and maintain long-term relationships with affiliate partners, media buying teams, and traffic networks.
• Negotiate commercial terms and manage partnerships across CPA, RevShare, Hybrid, and other cooperation models.
• Monitor traffic quality, campaign performance, and key business metrics.
• Analyze affiliate activity and identify growth opportunities.
• Collaborate with internal teams to optimize partner performance and maximize results.
• Stay up to date with local market trends, competitors, and emerging traffic sources.

What Makes You a Great Fit

• At least 1–2 years of experience as an Affiliate Manager in iGaming, Gambling, Betting, or a closely related vertical.
• Strong understanding of affiliate marketing and performance-based partnerships.
• Experience working with CPA, RevShare, Hybrid, CPL, and other affiliate payment models.
• Existing network of affiliates and industry contacts is highly preferred.
• Knowledge of Kyrgyz or other local languages is a strong advantage.
• Strong negotiation and relationship-building skills.
• Analytical mindset and ability to work with performance metrics.
• Self-motivated, proactive, and results-oriented.

What’s In It for You

• Competitive salary with performance-based bonuses.
• Fully remote work environment.
• Opportunity to work with an international iGaming holding.
• Career growth opportunities and the chance to make a direct impact on business performance.
• Dynamic, supportive, and multicultural team.

Let’s Wrap It Up

If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one.

Real people. Real impact. One team.
Let’s Start With a Hello
We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.

Who We Are
We are a fast-growing international iGaming brand operating across Tier-3 GEOs. We focus on high-growth emerging markets and believe in building strong, long-term partnerships with affiliates who drive real value.
Our culture is built on collaboration, speed, ownership, and a shared ambition to scale together. We move fast, test ideas, and support each other along the way.

What You’ll Be Doing

• Recruiting, onboarding, and managing affiliate partners in Philippines
• Building and maintaining strong long-term relationships with key partners
• Monitoring performance and optimizing campaigns to maximize FTDs and ROI
• Identifying new traffic sources and scaling high-performing affiliates
• Negotiating deals (CPA, RevShare, Hybrid) based on partner performance
• Collaborating with internal teams (product, CRM, BI) to improve conversion and retention

What Makes You a Great Fit

• Experience in affiliate management or iGaming partnerships
• Understanding of Tier 3 GEOs, especially Philippines 
• Strong communication and negotiation skills
• Ability to work independently and take ownership of results
• Analytical mindset with focus on performance and numbers
• Fluent English and Filipino language

What’s In It for You

• Competitive base salary + performance-based bonuses
• Opportunity to work with fast-growing emerging GEOs
• Flexible working environment
• Strong, international team with real industry experience
• Room for growth, ownership, and career development

Let’s Wrap It Up
If this sounds like your kind of challenge, we’d love to hear from you.
Bring your experience, your ideas, and your drive — we’ll bring the opportunities and the platform to grow.

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

The Junior Project Manager (PMO Support) provides administrative and organizational support within a large-scale, multi-year SAP S/4HANA implementation programme in a complex, international environment. 

This role is designed for a junior or trainee-level professional who is motivated to grow in project management and gain hands-on experience in supporting experienced project managers and cross-functional teams.

The position focuses on ensuring smooth coordination, documentation, and communication across stakeholders, while contributing to the successful delivery of a global transformation programme within a leading international energy technology organization.

Your Tasks:

• Support experienced Project Managers in the coordination of a large SAP S/4HANA implementation programme
• Organize and coordinate meetings (scheduling, agendas, logistics, follow-ups)
• Prepare meeting minutes, action trackers, and project documentation
• Manage and structure project documentation, presentations, and files
• Maintain and administer SharePoint spaces for cross-functional collaboration
• Support Track & Trace activities across project tasks and deliverables
• Assist in preparing presentations for internal and stakeholder meetings
• Provide support in risk tracking and basic budget monitoring activities
• Ensure proper documentation management and version control
• Facilitate communication between project teams, stakeholders, and external partners
• Provide general administrative and organizational support to the PMO

Requirements:

• 1-2 years of experience in PMO support, project coordination, or administrative roles (junior or trainee profiles are welcome)
• Basic knowledge of project management principles and PMO practices
• Practical experience with Microsoft SharePoint and Microsoft PowerPoint
• Ability to manage and organize project documentation, including structuring and version control
• Experience supporting meeting and presentation preparation, including note-taking and follow-ups
• Basic understanding of Track & Trace activities related to project tasks and deliverables
• Strong organizational and coordination abilities with close attention to detail
• Ability to communicate effectively and collaborate with diverse stakeholders
• Capability to work in a structured and professional environment
• Proactive mindset with motivation to learn and take initiative
• Fluency in English (required)
• Tax residence in Ukraine is required

ABOUT THE ROLE

We’re looking for a hands-on junior IT support engineer to be our go-to person in the Kyiv office. You’ll handle day-to-day hardware and software support for colleagues, manage equipment, and work closely with the Corp-IT team spread across Warsaw, Tel Aviv, and Limassol. This is a great opportunity to grow into a full sysadmin role - you’ll get exposure to modern cloud-based infrastructure and enterprise tooling from day one.

WHAT YOU'LL DO

• Be the first point of contact for IT issues in the Kyiv office (hardware, software, connectivity, accounts)
• Set up and configure laptops (macOS and Windows) for new hires, including enrollment in MDM
• Handle onboarding and offboarding tasks: account provisioning, equipment hand-off, asset tracking
• Troubleshoot network and Wi-Fi issues in the office; escalate to senior engineers when needed
• Manage and track IT inventory (laptops, peripherals, accessories)
• Process IT requests via our helpdesk system (Jira Service Management)
• Purchase the IT equipment 
• Follow and improve documentation for common support procedures in Confluence

WHAT WE'RE LOOKING FOR

• Basic understanding of networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Comfortable working with both macOS and Windows in a corporate environment
• Familiarity with Google Workspace (Gmail, Drive, Meet, Admin basics)
• Understanding of user account lifecycle: creation, access management, password resets
• Ability to follow runbooks and document your own steps clearly
• Good communication skills - able to explain technical issues to non-technical colleagues
• Responsible and reliable: office presence is critical, this role cannot be done remotely
• Intermediate English: enough to read technical documentation and communicate in writing with the global team

NICE TO HAVE 

Any of the following is a bonus, not a dealbreaker:

  Okta / SSO basics     

  Jamf or Intune experience     

  CLI / basic scripting     

  FortiNet / VPN awareness     

  Previous helpdesk role     

  IT course or certification     

WHAT WE OFFER

• A real learning environment with hands-on mentorship from experienced engineers
• Gradual exposure to modern enterprise tools: Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare
• A collaborative, distributed Corp-IT team across four countries
• A clear path to grow into a full sysadmin role over time

Who We Are?
Altum is a Ukrainian software development house that supports digital agencies and startups across the US and Western Europe with technical expertise. We focus on innovation, scalability, and quality to help businesses grow.

Why join us?

• Structured training — no prior experience required
• Fast career growth opportunities
• Minimal bureaucracy — your ideas matter
• Mentorship and support from experienced team members
• Growth based on your performance and results

What you need:

• Basic analytical skills
• Attention to detail
• Responsibility and self-discipline
• Willingness to learn and work with data
• Experience with research tools is a plus, but not required

What you’ll do:

• Search for and verify contacts (LinkedIn and other sources)
• Work with automation tools (training provided)
• Assist with research on potential leads
• Analyze simple data to improve results
• Meet assigned KPIs

What you get:

• Fully remote work
• Salary reviews based on performance
• Career growth opportunities
• Supportive and open team environment
• Challenging tasks that help you grow
  
  Recruitment stages:
• Initial Interview — approx. 15 min;
• Interview with Sales Manager;
• Interview with CEO — up to 30 min;
• Final feedback;

About Cowchain 
Cowchain is a Web3 development company behind PixelVerse, StepApp, RetroBridge, Hybrid, Tenet, and 150+ other blockchain products with $180M+ combined market cap. We're a team mostly based in Ukraine, with some across Europe, fully remote. We build across DeFi, GameFi, cross-chain bridges, AI agents, NFT platforms, and Telegram mini-apps.

We look for people who take ownership, think deeply, and enjoy figuring things out on their own. No unnecessary hierarchy—you talk directly to the founders when it matters. We value what you bring over how long you've been around.

About the role 

We're looking for a Manual QA Engineer to join our team and help us ship quality products across web, mobile, and Web3 platforms. This is a Junior+ role—we don't chase titles or years of experience. 

We want someone proactive, curious, and ready to grow fast. You'll work on a mix of client projects and internal products, testing everything from dApps and crypto wallets to mobile games and AI-powered tools. 

What you'll do 

- Test web, mobile, and Web3 products across the full QA cycle: functional, regression, smoke, sanity, exploratory 

- Read PRDs and user stories, then design and write test cases on your own

- Write bug reports the dev team can act on without follow-up: steps to reproduce, expected vs actual, severity/priority, environment 

- Test APIs in Postman alongside UI testing - because half the bugs live below the surface 

- Work closely with developers, PMs, and designers

- Use AI tools as part of your daily workflow (test case generation, bug report drafting, edge case brainstorming)

- Own the quality of what you test, flag risks, push back when something isn't ready, advocate for the user

What we're looking for 

- 1+ year of hands-on manual QA experience 

- Solid testing fundamentals: clear difference between functional, regression, smoke, and sanity testing 

- Can take a PRD or user story and turn it into a proper set of test cases independently 

- Writes structured bug reports: steps, expected vs actual, severity/priority, environment

- Comfortable with test case management tools 

- Confident with Postman: sending requests, checking status codes and response bodies, building collections 

- Understands REST basics: HTTP methods, headers, auth (Bearer token and API key) 

- Can read API documentation and test edge cases through Postman, not only through the UI 

- Open to AI tools—you don't have to be an expert, but you should be ready to make them part of your daily work 

Nice to have 

- Web3 basics at user level: wallet, private key, transaction, network, gas

- Hands-on experience with MetaMask or any other Web3 wallet 

- Understanding of testnet vs mainnet 

- Mobile testing experience—understands what makes it different from web (devices, OS versions, network conditions, store guidelines) 

- Basic SQL for data verification 

- Prior experience using AI assistants (ChatGPT, Claude, Gemini) for QA tasks 

What we offer 

- Fully remote work from anywhere

- Paid vacation and sick leave 

- AI tool subscriptions (ChatGPT, Claude, Gemini) for your daily work - we're an AI-first team and we expect everyone to use them 

- Internal knowledge sharing and Personal Development Plans 

- Individual onboarding tailored to your role and project 

- Real product variety across dApps, games, AI agents, and mobile apps

Our client is an international media buying team based in Malta with over 10 years of experience in lead generation and performance marketing and is currently looking to hire.
The company specializes in iGaming, Betting, and Forex, creating highly effective marketing funnels and acquiring high-quality users for online casinos, betting platforms, and forex brokers. The main focus is not just traffic volume, but traffic quality, user value, and long-term results for partners.

The team is looking for an experienced Facebook Media Buyer to launch, optimize, and scale campaigns across Tier 1–2 GEOs (Austria, Germany, Canada, Italy, Spain, Netherlands, Hungary, Czech Republic). The role involves managing large budgets, optimizing ROI, conducting A/B tests of creatives and hypotheses, building and improving funnels, and collaborating closely with internal teams to achieve goals.

Responsibilities

• Plan, launch, and optimize Facebook Ads campaigns
• Scale campaigns with focus on ROI / ROMI
• Conduct A/B testing of creatives and hypotheses
• Analyze key metrics (CPA, CPM, CTR, EPC, FTD)
• Build and optimize funnels from scratch
• Generate high-quality traffic at scale
• Collaborate with internal teams to achieve targets

Requirements

• 1–3+ years in affiliate marketing / media buying
• Experience managing budgets of $1,000+/day or $50,000+/month
• Strong understanding of funnel metrics (CTR, CPM, C2I, IPM, EPC)
• Proven cases of scaling campaigns while maintaining ROI
• Expertise in creatives and current trends
• Experience with crash traffic and quality traffic sources
• Understanding of PWA / iOS WebView
• Analytical mindset and proactivity

What’s Offered

• Daily budgets of $3,000–$10,000+
• Direct top offers (1,000+ FTD per month)
• Full operational stack: creatives, traffic sourcing, analytics, tech support
• Minimal bureaucracy, maximum results
• Unlimited earning potential: base salary + up to 50% commission
• 24/7 team support and well-established processes

If you are an experienced Facebook Media Buyer looking to work with large budgets and Tier 1–2 GEOs, join a team of professionals and develop your skills in the highly competitive iGaming vertical!

Our partner is a leading Payment Service Provider (PSP) specializing in high-risk merchants across iGaming and Forex. Due to active growth, they are looking for an ambitious Sales ready to thrive in a dynamic international environment.

Main Responsibilities

– Identify and engage new potential clients via LinkedIn, online platforms, and other channels
– Generate leads and convert them into active clients
– Conduct initial outreach, presentations, and client meetings
– Discuss commercial terms and support contract negotiations
– Build and maintain strong long-term relationships with new and existing clients
– Coordinate with internal teams to ensure smooth onboarding and service delivery
– Maintain client records, reports, and activity trackers
– Handle client inquiries and support issue resolution
– Assist in expanding and managing the company’s client portfolio
 

Mandatory Requirements

– 3+ months of experience in fintech OR up to 2 years of experience in iGaming, Forex, or fintech
– Willingness and ability to travel to industry exhibitions and conferences across Europe and beyond
– Strong communication and interpersonal skills
– Proactive, self-driven, and results-oriented mindset
– Ability to work independently in a remote environment
– Familiarity with LinkedIn or other lead generation tools is a plus
– Knowledge of additional languages is a plus
 

We offer

– Competitive base salary + performance-based bonuses and career growth opportunities
– 100% remote role with a flexible working environment
– International exposure through global conferences and industry events
– Opportunity to grow with a fast-expanding PSP in the high-risk payments space

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Who We Are?
Altum is a Ukrainian software development house that supports digital agencies and startups across the US and Western Europe with technical expertise. We focus on innovation, scalability, and quality to help businesses grow.

As part of Altum, DevOut Labs is a WordPress white-label development team delivering high-quality websites for US-based marketing agencies. While hiring is managed under Altum, this role is for DevOut Labs.
More info: devoutlabs.com

Why join us?

• Structured training — no prior experience required
• Fast career growth opportunities
• Minimal bureaucracy — your ideas matter
• Mentorship and support from experienced team members
• Growth based on your performance and results

What you need:

• Basic analytical skills
• Attention to detail
• Responsibility and self-discipline
• Willingness to learn and work with data
• Experience with research tools is a plus, but not required

What you’ll do:

• Search for and verify contacts (LinkedIn and other sources)
• Work with automation tools (training provided)
• Assist with research on potential leads
• Analyze simple data to improve results
• Meet assigned KPIs

What you get:

• Fully remote work
• Salary reviews based on performance
• Career growth opportunities
• Supportive and open team environment
• Challenging tasks that help you grow
  
  Recruitment stages:
• Initial Interview — approx. 15 min;
• Interview with Sales Manager;
• Interview with CEO — up to 30 min;
• Final feedback;